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Mont Marie Rehabilitation & Healthcare Center

36 Lower Westfield Road, Holyoke, MA 01040 · Hampden County · (413) 427-0067

84 certified beds, about 80 residents a day · For profit - Corporation · Medicare and Medicaid since 1992

Certified for Medicaid Certified for Medicare
Overall
4 of 5
Health inspections
3 of 5
Staffing
3 of 5
Quality measures
5 of 5

CMS Care Compare ratings, data as of September 1, 2026 · CCN 225556 · See it on Medicare.gov · Compare with other homes

The record in brief

At its most recent standard inspection, on May 18, 2026, inspectors cited 3 health deficiencies (the Massachusetts average is 6.8, the national average 9.2).

Of 17 health citations since March 2024, 1 was rated as actual harm or immediate jeopardy to residents.

CMS lists 1 fine totaling $8,278 in the last three years; the largest was $8,278, and the latest is dated April 4, 2025.

Nurses and nurse aides worked 4.23 hours per resident per day, against 3.86 across Massachusetts and 3.86 nationally. Registered nurses accounted for 0.93 of those hours.

47.6% of nursing staff left within the year CMS measured (Massachusetts average 38.2%).

CMS links it to Marquis Health Services, an affiliated group of 90 nursing homes.

Health inspections

Federal rules call for a standard inspection at least every 15 months, plus a visit whenever a complaint is filed. Each mark below is one citation, colored by how serious inspectors rated it. How to read a citation.

Under each citation, the quoted text is the inspector's own summary from the federal statement of deficiencies (CMS form 2567), word for word apart from a privacy scrub; CMS removes residents' and staff names before it publishes the text. The full notes are on Medicare.gov.

Potential for minimal harm Potential for more than minimal harm Actual harm Immediate jeopardy Found on a complaint visit

Where its citations fall on CMS's grid

CMS rates every citation by how much harm it caused (rows) and how many residents it touched (columns). The count in each box is this home's, across all 17 health citations on file.

Severity
Isolated
Pattern
Widespread
Immediate jeopardy
0J
0K
0L
Actual harm
1G
0H
0I
Potential for more than minimal harm
15D
0E
0F
Potential for minimal harm
0A
1B
0C
May 18, 2026Standard inspection · 3 citations
  1. D
    Ensure each resident receives an accurate assessment.
    F641 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) June 19, 2026
    Inspectors wroteBased on observation, interview, and record review, the facility failed to ensure Minimum Data Set (MDS) Assessments were accurately coded for two Residents (#52 and #22), out of a total sample of 18 residents. Specifically, the facility failed to:1. For Resident #52, accurately code a pressure injury that was present during the observation look back period and to identify the Resident as being at risk for developing pressure injury.2. For Resident #22, accurately code an identified pressure injury present on admission, when the pressure injury was coded as Stage 3 pressure ulcer and the admission nursing assessment indicated MASD (moisture associated skin disorder) to the sacrum.
  2. D
    Provide appropriate pressure ulcer care and prevent new ulcers from developing.
    F686 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) June 19, 2026
    Inspectors wroteBased on observations, interviews, and records reviewed, the facility failed to provide care consistent with professional standards of practice relative to pressure ulcers (localized damage to the skin and/or underlying soft tissue usually over a bony prominence or related to a medical or other device) for two Residents (#52 and #22), out of a total sample of 26 residents. Specifically, the facility failed to:1. for Resident #52, appropriately identify and communicate a sacral wound observed on admission to the Wound Provider timely, and also failed to implement the Wound Provider interventions for treatment and air mattress use pertaining to the Resident's sacral wound in a timely manner resulting in the sacral wound further deteriorating. 2. [...]
  3. D
    Provide safe, appropriate dialysis care/services for a resident who requires such services.
    F698 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) June 19, 2026
    Inspectors wroteBased on observations, interviews, and records reviewed, the facility failed to ensure that dialysis care consistent with professional standards of practice was provided for one Resident (#11) out of a total sample of 18 residents. Specifically, for Resident #11, the facility failed to:-accurately update the change in access site from the PermCath to the left upper arm fistula (when the Resident had a right chest PermCath and left upper arm fistula [vascular access that is created surgically by connecting an artery and a vein]) for dialysis treatments.-provide ongoing assessment of the patency of the Resident's left upper arm fistula vascular access for thrill (vibration felt) and bruit (swishing sound), to prevent complications related to the vascular access site.
January 20, 2026Complaint inspection · 1 citation
  1. D
    Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
    F726 · Nursing and Physician Services · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) February 11, 2026
    Inspectors wroteBased on records reviewed and interviews, for one of three sampled residents (Resident #1), who experienced an acute onset of shortness of breath, and required the administration of supplemental oxygen, the Facility failed to ensure that nursing staff were competent in how to set-up and operate a portable oxygen tank, when nursing were unaware they needed to use a key to open the tanks valve in order to access and administer the oxygen.
December 2, 2025Complaint inspection · 2 citations
  1. D
    Let each resident or the resident's legal representative access or purchase copies of all the resident's records.
    F573 · Resident Rights · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) December 26, 2025
    Inspectors wroteBased on records reviewed and interviews for one of three sampled residents (Resident #1), whose Health Care Proxy had been activated in September 2025, the Facility failed to ensure they maintained Resident #1's rights related to obtaining copies of medical record information, when his/her Health Care Agent (HCA) requested copies of documentation from his/her medical record, and did not receive those copies, in accordance with the regulation.
  2. D
    Provide appropriate foot care.
    F687 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) December 26, 2025
    Inspectors wroteBased on records reviewed and interviews, for one of three sampled residents (Resident #1), the facility failed to ensure they offered assistance in scheduling a Podiatry appointment as requested to ensure good foot health was maintained.
April 15, 2025Complaint inspection · 2 citations
  1. D
    Ensure services provided by the nursing facility meet professional standards of quality.
    F658 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) May 9, 2025
    Inspectors wroteBased on records reviewed and interviews for one of three sampled residents (Resident #1), whose physician's orders included the administration of multiple medications to help manage his/her specific gastrointestinal diseases, the Facility failed to ensure Resident #1 was provided with nursing care and treatment that met professional standards when the nursing staff failed to administer his/her bowel medications and other medications timely.
  2. D
    Ensure that residents are free from significant medication errors.
    F760 · Pharmacy Service · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Past noncompliance: already fixed when inspectors found it
    Inspectors wroteBased on record reviews and interviews for one of three sampled residents (Resident #1), whose physician's orders included the administration of a medication to manage his/her movement disorder, the Facility failed to ensure he/she was free from significant medication errors, when upon admission, the medication was inaccurately reconciled from his/her Hospital Discharge Summary by nursing and he/she was administered incorrect dosages of the medication for multiple days.
April 4, 2025Standard inspection · 5 citations
  1. G
    Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.
    F622 · Resident Rights · Actual harm, isolated · Corrected (the home has a date of correction) April 30, 2025
    Inspectors wroteBased on interviews, and records reviews, the facility failed to provide appropriate notice of discharge for a facility-initiated discharge, when the Resident did not initiate a request of discharge for one Resident (#72) out of three closed records. Specifically, the facility failed to provide appropriate notice of discharge to Resident #72 when: -the facility determined that the Resident was acting Against Medical Advice (AMA) by driving his/her personal vehicle to a scheduled eye surgery appointment. -the facility notified the Resident he/she was discharged upon return to the facility from the scheduled eye surgery appointment. [...]
  2. D
    Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
    F623 · Resident Rights · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) April 30, 2025
    Inspectors wroteBased on record review, and interview, the facility failed to provide a written Notice of Intent to Transfer and Discharge to the Resident and/or Resident Representative (RR) and notify the Office of the State Long-Term Care Ombudsman at the time of discharge or shortly thereafter for two Residents (#72 and #34) out of a total sample of 18 residents. Specifically, the facility failed to: 1. For Resident #72, provide a written Notice of Intent to Transfer and Discharge and statement of appeal rights as required to the Resident and/or Resident Representative for an unplanned discharge when the facility notified the Resident of the discharge upon his/her return to the facility from a scheduled eye surgery appointment. 2. [...]
  3. D
    Provide the appropriate treatment and services to a resident who displays or is diagnosed with mental disorder or psychosocial adjustment difficulty, or who has a history of trauma and/or post-traumatic stress disorder.
    F742 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) April 30, 2025
    Inspectors wroteBased on interview, and record review, the facility failed to ensure recommendations made by the Behavioral Health Care Team were implemented for one Resident (#53), out of a total sample of 18 residents. Specifically, for Resident #53, the facility failed to ensure an Electrocardiogram (EKG-noninvasive medical test that records the electrical activity of the heart) was completed every six months as recommended by the Behavioral Health Nurse Practitioner.
  4. D
    Provide and implement an infection prevention and control program.
    F880 · Infection Control · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) April 30, 2025
    Inspectors wroteBased on observation, record review, and interview, the facility failed to maintain appropriate hygiene practices while serving meals in the dining room, on one (3rd Floor Unit) out of three Units observed. Specifically, the facility failed to ensure that nursing staff who were distributing food during the breakfast meal on the 3rd Floor Unit performed appropriate hand hygiene to prevent contamination and the spread of foodborne illnesses.
  5. B
    Ensure each resident receives an accurate assessment.
    F641 · Resident Assessment and Care Planning · No actual harm, potential for minimal harm, pattern · Corrected (the home has a date of correction) April 30, 2025
    Inspectors wroteBased on record review and interview the facility failed to accurately complete Minimum Data Set (MDS) Assessments for two Residents (#52 and #60) out of a total sample of 18 residents. Specifically, the facility failed to: 1. For Resident #52, accurately code for dental status when the Resident had full upper and lower dentures that were loose fitting. 2. For Resident #60, accurately code for two unhealed pressure ulcers present during the MDS observation period.
March 26, 2024Standard inspection · 4 citations
  1. D
    Ensure each resident receives an accurate assessment.
    F641 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) April 19, 2024
    Inspectors wroteBased on interview and record review the facility failed to ensure that Minimum Data Set (MDS) Assessments were accurately coded for three Residents (#16, #45, #61) out of a total sample of 19 residents and for one Resident (#71) out of three sampled closed records. Specifically, the facility failed to ensure the MDS Assessment: 1. For Resident #16, was accurately coded relative to the use of a feeding tube. 2. For Resident #45, was accurately coded relative to the use of Oxygen. 3. For Resident #61, was accurately coded relative to pressure ulcers (injury to the skin resulting from prolonged pressure) when the Resident had no pressure ulcers. 4. For Resident #74, was accurately coded relative to the discharge destination when the Resident discharged from the facility.
  2. D
    Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
    F690 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) April 19, 2024
    Inspectors wroteBased on observation, record and policy review, and interview, the facility failed to provide care and services for a suprapubic catheter (an indwelling urinary catheter placed directly into the bladder through the abdomen) for one Resident (#30) out of a total sample of 19 residents, to prevent catheter related complications. Specifically, for Resident #30, the facility staff failed to obtain verification of the Physician's order for the correct size of a suprapubic urinary catheter and ensure that the verified size catheter was in place.
  3. D
    Provide safe and appropriate respiratory care for a resident when needed.
    F695 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) April 19, 2024
    Inspectors wroteBased on observation, interview, and record review, the facility failed to provide necessary respiratory care and services in accordance with professional standards of practice for two Residents (#45 and #278) out of a total sample of 19 residents. Specifically, the facility staff failed to ensure: 1. For Resident #45, that Physician's orders were in place for the use of Oxygen (O2). 2. For Resident #278, that Physician's orders were in place for the use of O2 on admission, and that the appropriate liter per minute (LPM- the amount of supplemental Oxygen someone received through an oxygen delivery device) of Oxygen was administered as ordered by the Physician.
  4. D
    Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
    F842 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) April 19, 2024
    Inspectors wroteBased on record review, and interview, the facility failed to maintain accurate medical records for one Resident (#26) out of a total sample of 19 residents, relative to identifying and documenting the Resident as a falls risk. Specifically, the facility staff failed to ensure that Resident #26's care plan accurately reflected that the Resident was at risk of falling, when the falls care plan was marked as resolved and rendered inactive.

Fire safety inspections

11 fire safety citations on file: 5 on May 18, 2026, 6 on April 4, 2025.

Every fire safety citation11 citations
  1. F
    Establish roles under a Waiver declared by secretary.
    E 26 · May 18, 2026 · Corrected (the home has a date of correction)
  2. F
    Establish emergency prep training and testing.
    E 36 · May 18, 2026 · Corrected (the home has a date of correction)
  3. F
    Have approved installation, maintenance and testing program for fire alarm systems.
    K 345 · May 18, 2026 · Corrected (the home has a date of correction)
  4. F
    Inspect, test, and maintain automatic sprinkler systems.
    K 353 · May 18, 2026 · Corrected (the home has a date of correction)
  5. D
    Provide properly protected cooking facilities.
    K 324 · May 18, 2026 · Corrected (the home has a date of correction)
  6. F
    Have properly installed electrical wiring and gas equipment.
    K 511 · April 4, 2025 · Corrected (the home has a date of correction)
  7. E
    Provide a written emergency evacuation plan.
    K 711 · April 4, 2025 · Corrected (the home has a date of correction)
  8. D
    Provide hallway or ground-level exits in all residents' rooms.
    K 254 · April 4, 2025 · Corrected (the home has a date of correction)
  9. D
    Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
    K 321 · April 4, 2025 · Corrected (the home has a date of correction)
  10. D
    Inspect, test, and maintain automatic sprinkler systems.
    K 353 · April 4, 2025 · Corrected (the home has a date of correction)
  11. D
    Have generator or other power source capable of supplying service within 10 seconds.
    K 918 · April 4, 2025 · Corrected (the home has a date of correction)

Fines and payment denials

DatePenaltyAmount or length
April 4, 2025Fine $8,278

A payment denial means Medicare and Medicaid stopped paying for new admissions for that period.

Staffing

Hours of care per resident per day, from the payroll records every home sends CMS. Higher means more staff time with each resident.

MeasureThis homeMassachusettsUnited States
All nursing staff (RN, LPN and aides)4.233.863.86
Registered nurses0.930.650.69
All nursing staff on weekends3.713.483.42
Nurse aides2.25
Licensed practical nurses1.05
Nursing staff turnover (share who left in a year)47.6%38.2%45.8%
Registered nurse turnover35.3%42.6%42.9%
Administrators who left0

CMS expects 4.65 hours a day for residents as sick as this home's (its case-mix figure). The staffing star compares the two.

Staffing by quarter, from daily payroll records

Every nursing home sends CMS its staff hours for each day (the Payroll Based Journal). Here they are added up by quarter. The latest quarter is the one behind the figures above. In January to March 2026, nursing staff hours per resident were 4.44 on weekdays and 3.71 on weekends, 16% lower on weekends (nationally, weekends ran 15% lower). Contract or agency staff worked 0.3% of nursing hours, against 5.3% nationally. Total nursing hours per resident went from 4.20 in April to June 2025 to 4.23 in January to March 2026.

QuarterAll nursing staffRegistered nursesWeekdaysWeekendsContract staff shareDays with no RN hoursResidents a day
Jan to Mar 20264.230.934.443.71 0.3%0 of 9080
Oct to Dec 20254.470.994.624.07 0.4%0 of 9277
Jul to Sep 20254.320.874.513.82 0.2%0 of 9277
Apr to Jun 20254.200.814.433.63 0.8%0 of 9179
United States, Jan to Mar 20263.750.623.923.335.3%0.5% of days
Massachusetts, Jan to Mar 20263.790.613.943.415.0%0.4% of days

Hours per resident per day: staff hours in the quarter divided by resident days (the daily census CMS derives from resident assessments). Registered nurses include the director of nursing and RNs with administrative duties; aides include nurse aides in training and medication aides, as in CMS's own staffing measure. How these are calculated.

Quality measures

The measures CMS uses for the quality star. Lower is better for every one of them.

MeasureThis homeMassachusettsUS
Percentage of long-stay residents whose need for help with daily activities has increased
Long Stay residents, 2025Q2-2026Q1
7.016.413.9
Percentage of long-stay residents with a catheter inserted and left in their bladder
Long Stay residents, 2025Q2-2026Q1
1.00.80.8
Percentage of long-stay residents with a urinary tract infection
Long Stay residents, 2025Q2-2026Q1
0.01.81.6
Percentage of long-stay residents experiencing one or more falls with major injury
Long Stay residents, 2025Q2-2026Q1
3.33.53.2
Percentage of short-stay residents who newly received an antipsychotic medication
Short Stay residents, 2025Q2-2026Q1
0.31.41.6
Percentage of long-stay residents whose ability to walk independently worsened
Long Stay residents, 2025Q2-2026Q1
5.715.414.1
Percentage of long-stay residents with pressure ulcers
Long Stay residents, 2025Q2-2026Q1
7.84.24.6
Percentage of long-stay residents who received an antipsychotic medication
Long Stay residents, 2025Q2-2026Q1
14.821.415.4
Percentage of short-stay residents who were rehospitalized after a nursing home admission
Short Stay residents, 20250101-20251231
26.525.723.8
Percentage of short-stay residents who had an outpatient emergency department visit
Short Stay residents, 20250101-20251231
11.511.912.0
Number of hospitalizations per 1000 long-stay resident days
Long Stay residents, 20250101-20251231
1.71.91.9
Number of outpatient emergency department visits per 1000 long-stay resident days
Long Stay residents, 20250101-20251231
0.81.51.8

Owners and operators

Legal business name: MONT MARIE OPERATOR LLC. CMS links this home to Marquis Health Services, a group of 90 nursing homes averaging 3.1 stars overall.

NameRoleTypeShareSince
Rivard, LisaW-2 managing employeeIndividual10/14/2019
Rivard, LisaCorporate directorIndividual10/14/2019
Posen, MindeeCorporate officerIndividual01/01/2022

As listed in the CMS ownership file, which names owners with a 5% or greater stake and the people and companies with operational or managerial control.

Questions to ask on a visit

Chosen from this home's own inspection record.

  1. How do you prevent falls and pressure injuries, and how are families told when one happens?Inspectors cited 6 problems in this area, most recently on May 18, 2026: "Provide appropriate pressure ulcer care and prevent new ulcers from developing."
  2. When is the care plan meeting, and can family attend it?Inspectors cited 5 problems in this area, most recently on May 18, 2026: "Ensure each resident receives an accurate assessment."
  3. How do residents and families raise a complaint or grievance, and how fast is it answered?Inspectors cited 3 problems in this area, most recently on December 2, 2025: "Let each resident or the resident's legal representative access or purchase copies of all the resident's records."
  4. How many nurses and aides work each shift, nights and weekends included?Inspectors cited 1 problem in this area, most recently on January 20, 2026: "Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being."

Other nursing homes nearby

Common questions

What is Mont Marie Rehabilitation & Healthcare Center's Medicare star rating?
CMS rates Mont Marie Rehabilitation & Healthcare Center 4 out of 5 stars overall, with 3 for health inspections, 3 for staffing and 5 for quality measures (CMS data as of September 1, 2026).
How many deficiencies did Mont Marie Rehabilitation & Healthcare Center get at its last inspection?
3 health deficiencies at the standard inspection on May 18, 2026. The Massachusetts average is 6.8.
Has Mont Marie Rehabilitation & Healthcare Center been fined?
Yes. CMS lists 1 fine totaling $8,278 in the last three years.
Does Mont Marie Rehabilitation & Healthcare Center accept Medicaid?
It is certified to take Medicaid (CMS lists it as "Medicare and Medicaid"). Certification does not mean a Medicaid bed is open: ask the admissions office.
Who owns Mont Marie Rehabilitation & Healthcare Center?
CMS lists 3 owners and managers, and links the home to Marquis Health Services. Legal business name: MONT MARIE OPERATOR LLC.

Sources

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