Home / Massachusetts / Holyoke
Massachusetts Veterans Home at Holyoke
110 Cherry Street, Holyoke, MA 01040 · Hampden County · (413) 552-4737
128 certified beds, about 113 residents a day · Government - State · Medicare and Medicaid since 2025
CMS Care Compare ratings, data as of September 1, 2026 · CCN 225786 · See it on Medicare.gov · Compare with other homes
The record in brief
At its most recent standard inspection, on February 28, 2025, inspectors cited 0 health deficiencies (the Massachusetts average is 6.8, the national average 9.2).
None of its 6 health citations since February 2025 was rated as actual harm or immediate jeopardy.
CMS lists no fines against this home in the last three years.
Nurses and nurse aides worked 8.21 hours per resident per day, against 3.86 across Massachusetts and 3.86 nationally. Registered nurses accounted for 2.55 of those hours.
Health inspections
Federal rules call for a standard inspection at least every 15 months, plus a visit whenever a complaint is filed. Each mark below is one citation, colored by how serious inspectors rated it. How to read a citation.
Under each citation, the quoted text is the inspector's own summary from the federal statement of deficiencies (CMS form 2567), word for word apart from a privacy scrub; CMS removes residents' and staff names before it publishes the text. The full notes are on Medicare.gov.
Where its citations fall on CMS's grid
CMS rates every citation by how much harm it caused (rows) and how many residents it touched (columns). The count in each box is this home's, across all 6 health citations on file.
February 28, 2025Standard inspection · 6 citations
- E Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Inspectors wroteBased on observation, interview, and record review, the facility failed to ensure the facility residents and resident representatives were informed on how to file a grievance and that grievance forms were readily accessible and/or available on eight Units (One North, Two North, Two East, Two South, Three East, Four East, Three [NAME] and Three North) out of ten units observed.
- E Ensure that paid feeding assistants have the training they need.
Inspectors wroteBased on observation, and interview, the facility failed to ensure that individuals who were utilized as paid feeding assistants, completed a State-approved training program. Specifically, the facility failed to ensure the program utilized by the facility to train Activities Staff was approved by the State of Massachusetts, as required.
- D Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Inspectors wroteBased on observation, interview, and record review, the facility failed to ensure a dignified dining experience on three Units (Two West, One North, and Two North), out of ten units observed. Specifically, the facility failed to: 1a. provide meals and/or meal assistance timely to residents on the Two [NAME] Unit, ensure that staff were seated while assisting residents with eating, and ensure that meals served to the residents were not on trays. 1b. provide meals and/or meal assistance timely for Resident #202, and ensure that staff were seated while physically assisting Resident #202 to eat. 2. provide meals to Resident #53, and other residents who resided on the Two North Unit, at the same time while ensuring that Resident #53, who required total staff assistance did not have his/her meal further delayed when staff did not complete feeding assistance for an entire meal. [...]
- D Ensure services provided by the nursing facility meet professional standards of quality.
Inspectors wroteBased on observation, interview and record review, the facility failed to provide care and services according to professional standards of practice for two Residents (#104 and #55) out of a total sample of 24 residents. Specifically, the facility failed to: 1. For Resident #104, adhere to Physician's orders and hypoglycemic (low blood sugar) protocol when the Resident was assessed to be hypoglycemic, further increasing the risk for complications related to hypoglycemia. 2. For Resident #55, adhere to professional standards relative to skin and wound care when the facility staff: -continued to apply a discontinued treatment to a wound without a Physician's order. -clarify the body location that a Physician's ordered treatment was to be applied.
- D Provide enough food/fluids to maintain a resident's health.
Inspectors wroteBased on observation, interview, and record review, the facility failed to ensure that therapeutic dietary supplements were implemented with an indication of weight loss for one Resident (#104) out of a total sample of 24 residents. Specifically, for Resident #104, the facility failed to offer a nutritional supplement (Glucerna) as ordered by the Physician when the Resident's meal intake was 50 percent or less, for the prevention of further weight loss.
- D Provide and implement an infection prevention and control program.
Inspectors wroteBased on observation, interview, and record review, the facility failed to implement transmission-based precautions (TBPs) timely for one Resident (#201) of two applicable residents, out of a total sample of 24 residents. which increased the risk for facility transmission of infection. Specifically, the facility failed to implement Contact Precautions timely for Resident #201 when: -The Resident was recently on Contact Precautions and treated for Clostridium Difficile (C. diff: multidrug resistant organism [MDRO] that is infectious and causes diarrhea and colitis [inflammation of the colon]). -The Resident experienced symptoms of diarrhea eight days after the initial Contact Precautions were discontinued, and Contact Precautions were not immediately re-implemented.
Fines and payment denials
CMS lists no fines or payment denials against this home in the last three years. The national average is 0.9 fines per home.
Staffing
Hours of care per resident per day, from the payroll records every home sends CMS. Higher means more staff time with each resident.
| Measure | This home | Massachusetts | United States |
|---|---|---|---|
| All nursing staff (RN, LPN and aides) | 8.21 | 3.86 | 3.86 |
| Registered nurses | 2.55 | 0.65 | 0.69 |
| All nursing staff on weekends | 7.32 | 3.48 | 3.42 |
| Nurse aides | 4.80 | ||
| Licensed practical nurses | 0.86 | ||
| Nursing staff turnover (share who left in a year) | not reported | 38.2% | 45.8% |
| Registered nurse turnover | not reported | 42.6% | 42.9% |
| Administrators who left | not reported |
CMS expects 3.12 hours a day for residents as sick as this home's (its case-mix figure). The staffing star compares the two.
Staffing by quarter, from daily payroll records
Every nursing home sends CMS its staff hours for each day (the Payroll Based Journal). Here they are added up by quarter. The latest quarter is the one behind the figures above. In January to March 2026, nursing staff hours per resident were 8.57 on weekdays and 7.32 on weekends, 15% lower on weekends (nationally, weekends ran 15% lower). Contract or agency staff worked 0.7% of nursing hours, against 5.3% nationally. Total nursing hours per resident went from 7.59 in July to September 2025 to 8.21 in January to March 2026.
| Quarter | All nursing staff | Registered nurses | Weekdays | Weekends | Contract staff share | Days with no RN hours | Residents a day |
|---|---|---|---|---|---|---|---|
| Jan to Mar 2026 | 8.21 | 2.55 | 8.57 | 7.32 | 0.7% | 0 of 90 | 113 |
| Oct to Dec 2025 | 7.63 | 2.35 | 8.00 | 6.69 | 1.1% | 0 of 92 | 117 |
| Jul to Sep 2025 | 7.59 | 2.26 | 8.00 | 6.55 | 2.3% | 0 of 92 | 119 |
| United States, Jan to Mar 2026 | 3.75 | 0.62 | 3.92 | 3.33 | 5.3% | 0.5% of days | |
| Massachusetts, Jan to Mar 2026 | 3.79 | 0.61 | 3.94 | 3.41 | 5.0% | 0.4% of days |
Hours per resident per day: staff hours in the quarter divided by resident days (the daily census CMS derives from resident assessments). Registered nurses include the director of nursing and RNs with administrative duties; aides include nurse aides in training and medication aides, as in CMS's own staffing measure. How these are calculated.
Quality measures
The measures CMS uses for the quality star. Lower is better for every one of them.
| Measure | This home | Massachusetts | US |
|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased Long Stay residents, 2025Q2-2026Q1 | 22.0 | 16.4 | 13.9 |
| Percentage of long-stay residents with a catheter inserted and left in their bladder Long Stay residents, 2025Q2-2026Q1 | 3.9 | 0.8 | 0.8 |
| Percentage of long-stay residents with a urinary tract infection Long Stay residents, 2025Q2-2026Q1 | 3.2 | 1.8 | 1.6 |
| Percentage of long-stay residents experiencing one or more falls with major injury Long Stay residents, 2025Q2-2026Q1 | 2.9 | 3.5 | 3.2 |
| Percentage of long-stay residents whose ability to walk independently worsened Long Stay residents, 2025Q2-2026Q1 | 14.6 | 15.4 | 14.1 |
| Percentage of long-stay residents with pressure ulcers Long Stay residents, 2025Q2-2026Q1 | 4.8 | 4.2 | 4.6 |
| Percentage of long-stay residents who received an antipsychotic medication Long Stay residents, 2025Q2-2026Q1 | 22.3 | 21.4 | 15.4 |
| Number of hospitalizations per 1000 long-stay resident days Long Stay residents, 20250101-20251231 | 0.5 | 1.9 | 1.9 |
| Number of outpatient emergency department visits per 1000 long-stay resident days Long Stay residents, 20250101-20251231 | 1.2 | 1.5 | 1.8 |
Owners and operators
Legal business name: THE COMMONWEALTH OF MASSACHUSETTS.
| Name | Role | Type | Share | Since |
|---|---|---|---|---|
| The Commonwealth of Massachusetts | Operational/managerial control | Organization | 05/06/2025 | |
| Dietzen, Diane | Operational/managerial control | Individual | 05/06/2025 | |
| Lazo, Michael | Operational/managerial control | Individual | 05/06/2025 | |
| Santiago, Jon | Operational/managerial control | Individual | 05/06/2025 | |
| The Commonwealth of Massachusetts | Adp of the SNF | Organization | 05/06/2025 | |
| Dietzen, Diane | Adp of the SNF | Individual | 05/06/2025 | |
| Lazo, Michael | Adp of the SNF | Individual | 05/06/2025 | |
| Santiago, Jon | Adp of the SNF | Individual | 05/06/2025 |
As listed in the CMS ownership file, which names owners with a 5% or greater stake and the people and companies with operational or managerial control.
Questions to ask on a visit
Chosen from this home's own inspection record.
- How do residents and families raise a complaint or grievance, and how fast is it answered?Inspectors cited 2 problems in this area, most recently on February 28, 2025: "Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances."
- How many nurses and aides work each shift, nights and weekends included?Inspectors cited 1 problem in this area, most recently on February 28, 2025: "Ensure that paid feeding assistants have the training they need."
- When is the care plan meeting, and can family attend it?Inspectors cited 1 problem in this area, most recently on February 28, 2025: "Ensure services provided by the nursing facility meet professional standards of quality."
- How do you prevent falls and pressure injuries, and how are families told when one happens?Inspectors cited 1 problem in this area, most recently on February 28, 2025: "Provide enough food/fluids to maintain a resident's health."
Other nursing homes nearby
- Day Brook Village Senior Living Holyoke, 0.7 mi · 2 of 5 stars · 39 citations
- Regalcare at Holyoke Holyoke, 1 mi · 1 of 5 stars · 44 citations
- Renaissance Manor on Cabot Holyoke, 1.1 mi · 5 of 5 stars · 22 citations
- Mission Care at Holyoke Holyoke, 1.6 mi · 1 of 5 stars · 45 citations
- Care One at Holyoke Holyoke, 1.9 mi · 5 of 5 stars · 10 citations
- Mont Marie Rehabilitation & Healthcare Center Holyoke, 2 mi · 4 of 5 stars · 17 citations
- Mary's Meadow at Providence Place Holyoke, 2.6 mi · 5 of 5 stars · 4 citations
- Vantage at West Springfield LLC West Springfield, 3 mi · 3 of 5 stars · 32 citations
Common questions
- What is Massachusetts Veterans Home at Holyoke's Medicare star rating?
- CMS does not give Massachusetts Veterans Home at Holyoke an overall star rating in the data as of September 1, 2026.
- How many deficiencies did Massachusetts Veterans Home at Holyoke get at its last inspection?
- 0 health deficiencies at the standard inspection on February 28, 2025. The Massachusetts average is 6.8.
- Has Massachusetts Veterans Home at Holyoke been fined?
- CMS lists no fines in the last three years.
- Does Massachusetts Veterans Home at Holyoke accept Medicaid?
- It is certified to take Medicaid (CMS lists it as "Medicare and Medicaid"). Certification does not mean a Medicaid bed is open: ask the admissions office.
- Who owns Massachusetts Veterans Home at Holyoke?
- CMS lists 8 owners and managers. Legal business name: THE COMMONWEALTH OF MASSACHUSETTS.
Sources
- Ratings, staffing and fines: CMS Provider Information, released September 30, 2026, data as of September 1, 2026.
- Citations: CMS Health Deficiencies and Fire Safety Deficiencies.
- Owners: CMS Ownership. Penalties: CMS Penalties.
- Staffing by quarter: CMS Payroll Based Journal Daily Nurse Staffing, April 2025 to March 2026, summed by NursingHomeClear.
- Inspector summaries: CMS Full Statement of Deficiencies (CMS-2567 text), data as of September 1, 2026. Each quote is the part of the statement before the detailed findings.
- Inspection reports with the inspectors' full notes are on this home's Medicare.gov page.
- Something wrong on this page? Ask for a correction. We fix errors in our copy of the data; findings themselves can only be changed by CMS and the state.
- NursingHomeClear is independent and not affiliated with CMS, Medicare or any state agency. This page reports federal records; it does not rate, recommend or endorse any home, and it is not medical or legal advice.