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Home / Massachusetts / Holyoke

Day Brook Village Senior Living

298 Jarvis Avenue, Holyoke, MA 01040 · Hampden County · (413) 538-7551

92 certified beds, about 87 residents a day · Non profit - Corporation · Medicare and Medicaid since 1981

Part of a continuing care retirement community Certified for Medicaid Certified for Medicare
Overall
2 of 5
Health inspections
2 of 5
Staffing
4 of 5
Quality measures
4 of 5

CMS Care Compare ratings, data as of September 1, 2026 · CCN 225269 · See it on Medicare.gov · Compare with other homes

The record in brief

At its most recent standard inspection, on April 3, 2025, inspectors cited 16 health deficiencies (the Massachusetts average is 6.8, the national average 9.2).

None of its 39 health citations since August 2022 was rated as actual harm or immediate jeopardy.

CMS lists no fines against this home in the last three years.

Nurses and nurse aides worked 3.96 hours per resident per day, against 3.86 across Massachusetts and 3.86 nationally. Registered nurses accounted for 0.58 of those hours.

37.2% of nursing staff left within the year CMS measured (Massachusetts average 38.2%).

CMS links it to Integritus Healthcare, an affiliated group of 14 nursing homes.

Health inspections

Federal rules call for a standard inspection at least every 15 months, plus a visit whenever a complaint is filed. Each mark below is one citation, colored by how serious inspectors rated it. How to read a citation.

Under each citation, the quoted text is the inspector's own summary from the federal statement of deficiencies (CMS form 2567), word for word apart from a privacy scrub; CMS removes residents' and staff names before it publishes the text. The full notes are on Medicare.gov.

Potential for minimal harm Potential for more than minimal harm Actual harm Immediate jeopardy Found on a complaint visit

Where its citations fall on CMS's grid

CMS rates every citation by how much harm it caused (rows) and how many residents it touched (columns). The count in each box is this home's, across all 39 health citations on file.

Severity
Isolated
Pattern
Widespread
Immediate jeopardy
0J
0K
0L
Actual harm
0G
0H
0I
Potential for more than minimal harm
27D
9E
0F
Potential for minimal harm
0A
2B
1C
November 18, 2025Complaint inspection · 3 citations
  1. D
    Let each resident or the resident's legal representative access or purchase copies of all the resident's records.
    F573 · Resident Rights · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) December 16, 2025
    Inspectors wroteBased on records reviewed and interviews for one of three sampled residents (Resident #1), who had an invoked Health Care Proxy (HCP), and whose Health Care Agent (HCA) had submitted a written request for copies of his/her medical record, the facility failed to ensure the records were provided timely as required, when the HCA waited three weeks to get the requested copies.
  2. D
    Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
    F580 · Resident Rights · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Past noncompliance: already fixed when inspectors found it
    Inspectors wroteBased on records reviewed and interviews for one of three sampled residents (Resident #1), who had an activated Health Care Proxy (HCP) and had developed a pressure injury that was new, the Facility failed to ensure nursing notified his/her Health Care Agent (HCA) when he/she was first assessed to have an alteration in his/her skin integrity, and when the pressure injury deteriorated.
  3. D
    Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
    F842 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) December 16, 2025
    Inspectors wroteBased on records reviewed and interviews for one of three sampled Residents (Resident #1), the facility failed to ensure they maintained a complete and accurate medical record when Nursing documentation related to wound treatments and Certified Nurse Aide (CNA) documentation related to skin integrity and bathing were incomplete.
April 3, 2025Standard inspection · 16 citations
  1. E
    Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
    F755 · Pharmacy Service · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) May 18, 2025
    Inspectors wroteBased on observation, record review, and interview, the facility failed to establish a system of records of receipt and disposition of controlled medications consistent with applicable state and federal requirements for two out of four medication carts on one unit (Unit One) out of two units observed to prevent loss, diversion and/or accidental exposure. Specifically, the facility failed to: -destroy controlled substance medications (including opioids, narcotics, and sedatives) that were removed from two locked medication carts on unit one and were being stored in the Administrator's office for a documented duration of greater than one year. -ensure the transfer of controlled substance medications from one page of the facility-controlled substance medication log book to another page of the log book was reconciled by the appropriate and required licensed nursing staff.
  2. E
    Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
    F803 · Nutrition and Dietary · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) May 18, 2025
    Inspectors wroteBased on observation, and interview, the facility failed to provide resident choices for beverage and meal preferences, on one unit (Unit Two) out of two units observed. Specifically, the facility failed to ensure that fluids and meal preferences were honored when the meals tickets identified residents' choices of fluids and meals.
  3. E
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    F812 · Nutrition and Dietary · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) May 18, 2025
    Inspectors wroteBased on observation, and interview, the facility failed to adhere to safe food practices to prevent contamination of food and beverage items intended for resident consumption in the facility's main kitchen. Specifically, the facility failed to implement safe food practices in the main kitchen relative to labeling, dating and storage guidelines.
  4. E
    Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
    F925 · Environmental · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) May 18, 2025
    Inspectors wroteBased on observations, interviews, and records reviewed, the facility failed to maintain an effective pest control program to ensure that the facility was free of pests on one Resident Unit (Unit Two) of two Resident Units. Specifically, the facility staff failed to implement measures to eradicate and contain fruit flies located in the Unit Two Pantry, Unit Two hallways, and two Resident's rooms (#35 and #24), increasing the risk for rapid multiplicity of fruit flies and contamination.
  5. D
    Reasonably accommodate the needs and preferences of each resident.
    F558 · Resident Rights · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) May 18, 2025
    Inspectors wroteBased on record review, observations, and interviews, the facility failed to provide appropriate access to the call light for one Resident (#24) out of a total sample size of 18 residents. Specifically for Resident #24, the facility staff failed to place the Residents' call light within his/her reach placing Resident #24 at risk for unmet needs.
  6. D
    Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
    F636 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) May 18, 2025
    Inspectors wroteBased on interview, and record review, the facility failed to conduct an admission assessment and document participation in the assessment to determine the necessary care and services required for one Resident (#88) out of three closed records reviewed. Specifically, for Resident #88, the facility failed to conduct direct observation and communication and complete an accurate Resident assessment upon admission, resulting in the Resident eloping from the facility.
  7. D
    Provide care and assistance to perform activities of daily living for any resident who is unable.
    F677 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) May 18, 2025
    Inspectors wroteBased on observation, interview, and record review, the facility failed to provide grooming assistance for one Resident (#55), out of a total sample of 18 residents. Specifically, the facility failed to ensure that Resident #55 was assisted with facial hair removal when he/she required assistance from staff with personal hygiene.
  8. D
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    F684 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) May 18, 2025
    Inspectors wroteBased on record review, observations, and interviews, the facility failed to provide treatment and services adhering to professional standards of practice related to Hospice services for one Resident (#62) out of a total sample of 18 residents. Specifically, for Resident #62, the facility failed to ensure that Hospice recommendations for comfort medication orders were implemented in a timely manner leading to a delay in medication administration for the Resident. Findings Include: Review of the facility policy titled Hospice Program, last revised 3/28/22, indicated: -when a resident participates in the hospice program, a coordinated plan of care between the facility, hospice agency and resident/family will be developed and shall include directives for managing pain and other comfort measures. [...]
  9. D
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    F689 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) May 18, 2025
    Inspectors wroteBased on record review, and interview, the facility failed to ensure the safety of one Resident (88) out of a total sample of 18 residents, who was at risk for elopement. Specifically, for Resident #88, the facility failed to assess on admission the Resident with a history of substance use disorder (SUD) for risk of elopement and initiate the elopement response when the Resident left the facility without staff being aware.
  10. D
    Provide enough food/fluids to maintain a resident's health.
    F692 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) May 18, 2025
    Inspectors wroteBased on record review, and interview, the facility failed to provide adequate nutritional care and services for two Residents (#54 and #35) out of a total sample of 18 residents, identified as being at risk for nutritional decline. Specifically: 1. For Resident #54, the facility failed to address significant weight loss and implement effective nutritional interventions when the Resident was identified as having greater than a 5 percent (%) weight loss in one month. 2. [...]
  11. D
    Provide safe, appropriate dialysis care/services for a resident who requires such services.
    F698 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) May 18, 2025
    Inspectors wroteBased on record reviews, and interviews, the facility failed to accurately monitor the fluid intake for one Resident (#36) out of a total sample of 18 residents. Specifically, for Resident #36, the facility staff failed to accurately allot the daily fluid intake as ordered by the Physician and monitor the total daily fluid intake for the Resident dependent on renal dialysis, placing him/her at risk for complications related to fluid overload.
  12. D
    Have the Quality Assessment and Assurance group have the required members and meet at least quarterly
    F868 · Administration · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) May 18, 2025
    Inspectors wroteBased on interview, and records reviewed, the facility failed to ensure all required members of the QAPI Committee participated in quarterly QAPI meetings. Specifically, the facility failed to ensure the Infection Preventionist (IP) attended and participated in one of four consecutive quarterly QAPI meetings reviewed.
  13. D
    Provide and implement an infection prevention and control program.
    F880 · Infection Control · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) May 18, 2025
    Inspectors wroteBased on record review, observation, and interview the facility failed to adhere to infection control standards of practice for one Resident (#44) out of a total sample of 18 residents, and maintain sanitary medication storage for a medication administration cart on one unit (Unit Two) out of two units. Specifically, 1. For Resident #44, the facility staff failed to follow Physician orders for Enhanced Barrier Precautions (EBP's-the use of protective gowns and gloves during high contact care activities that may provide opportunity for transmission of medication resistant organisms through staff hands and/or clothing), while providing high contact wound care for the Resident. 2. the facility failed to maintain a clean medication administration cart during a medication administration observation on Unit Two putting the unit residents at risk for medication contamination.
  14. D
    Develop and implement policies and procedures for flu and pneumonia vaccinations.
    F883 · Infection Control · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) May 18, 2025
    Inspectors wroteBased on interviews, and records reviewed, the facility failed to administer Pneumococcal Vaccinations for two Residents (#36 and #81) of five applicable residents, out of a total sample of 18 residents, increasing the Residents' risk for acquiring Pneumococcal illnesses. Specifically, the facility failed to administer Pneumococcal Vaccines for Residents #36 and #81, when the Residents were eligible to receive, and consented to, the Pneumococcal immunization.
  15. B
    Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
    F582 · Resident Rights · No actual harm, potential for minimal harm, pattern · Corrected (the home has a date of correction) May 18, 2025
    Inspectors wroteBased on interview, and record review, the facility failed to issue the Skilled Nursing Facility Advanced Beneficiary Notice of Non-coverage (SNF ABN: notice issued to a resident when a facility determines the beneficiary no longer qualifies for Medicare Part A skilled services and the resident has not used all his/her Medicare benefit days) for one Resident (#389) out of a total sample of 18 residents. Specifically, for Resident #389, the facility failed to issue a SNF ABN to the Resident and/ or Resident Representative when effective date of coverage for skilled services ended.
  16. B
    Ensure each resident receives an accurate assessment.
    F641 · Resident Assessment and Care Planning · No actual harm, potential for minimal harm, pattern · Corrected (the home has a date of correction) May 18, 2025
    Inspectors wroteBased on record review, and interview, the facility failed to accurately code a Minimum Data Set (MDS) Assessment for one Resident (#36) out of a total sample size of 18 residents. Specifically, for Resident #36, the facility staff failed to code the MDS accurately relative to antiplatelet (medication which prevents blood platelets from clumping together to form a clot) medication use.
March 26, 2025Complaint inspection · 3 citations
  1. D
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    F684 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) May 1, 2025
    Inspectors wroteBased on record review and interviews, for one of three sampled residents (Resident #1) who was exhibiting signs and symptoms of Influenza, the facility failed to ensure he/she was provided with quality care and services that meet professional standards of practice, when after an Influenza test had been conducted on 03/06/25, with positive test results on 03/07/25, the test results were not obtained by nursing until 03/12/25, six days after the test was obtained, as a result Resident #1 was unable to receive antiviral medication used to treat Influenza putting him/her at risk for complications from influenza.
  2. D
    Provide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results.
    F773 · Administration · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) May 1, 2025
    Inspectors wroteBased on records reviewed and interviews, for one of three sampled residents (Resident #1), who was exhibiting signs and symtoms of Influenza, and for whom nursing received a new order on 3/06/25 for an Influenza test, the Facility failed to ensure Nursing promptly notified the ordering physician, physician assistant, or nurse practitioner of the laboratory results, when he/she tested positive for Influenza on 03/07/25, but the provider was not made aware until 03/12/25, six days later. Findings Include: Review of the policy titled Laboratory and Radiology Services, dated as revised 11/17/16, indicated laboratory and testing will be performed as per medical provider orders and be communicated to the provider and recorded in the patient record in a timely and effective manner. [...]
  3. D
    Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
    F842 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) May 1, 2025
    Inspectors wroteBased on records reviewed and interviews, for three of three sampled residents, (Resident #1, Resident #2 and Resident #3), the Facility failed to ensure they maintained complete and accurate medical records, when 1) for Residents #1, #2 and #3, who all tested positive for Influenza, there were no Physician's orders obtained and therefore no documentation related to the need for Droplet precautions to be initiated and 2) for Resident #1, his/her Certified Nurse Aide (CNA) Activities of Daily Living (ADL) Flow Sheets were incomplete.
February 5, 2024Standard inspection · 7 citations
  1. D
    Assist a resident in gaining access to vision and hearing services.
    F685 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) March 21, 2024
    Inspectors wroteBased on interview and record review, the facility failed to ensure treatment and assistive devices for hearing were provided to ensure one Resident (#35) out of a total sample of 18 residents, maintained his/her highest level of hearing abilities. Specifically, for Resident #35 the facility failed to ensure the Audiologist's (health care professional who diagnose, manage, and treat hearing, balance, or ear problems) recommendations to facilitate further medical follow-up related to the Resident's hearing loss was provided timely, so the Resident's request for hearing aids could be addressed.
  2. D
    Provide safe, appropriate dialysis care/services for a resident who requires such services.
    F698 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) March 21, 2024
    Inspectors wroteBased on interview and record review, the facility failed to ensure that one Resident (#37) out of a total sample of 18 residents, received dialysis (a procedure to remove waste products and fluid from the body when the kidneys stop working) care consistent with professional standards of practice. Specifically, the facility failed to: 1. demonstrate ongoing communication and collaboration with the contracted dialysis facility, as required on dialysis treatment days. 2. failed to ensure Resident #37's prescribed medication was scheduled in such a way to be administered prior to dialysis treatment.
  3. D
    Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
    F758 · Pharmacy Service · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) March 21, 2024
    Inspectors wroteBased on record review and interview, the facility failed to ensure adequate psychotropic (drugs that affects how the brain works and causes changes in mood, awareness, thoughts, feelings or behavior) medication monitoring per Physician orders to promote and maintain the highest practicable mental, physical, and psychosocial well-being for two Residents (#56 and #1), out of a total sample of 18 residents. Specifically, the facility failed to: 1. obtain an EKG (Electrocardiogram - records the electrical signal from the heart to check for different heart conditions) per Physician orders for Resident #56. 2. obtain pertinent lab work per Physician's orders for Resident #1.
  4. D
    Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
    F761 · Pharmacy Service · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) March 21, 2024
    Inspectors wroteBased on observation, interview and policy review, the facility failed to ensure the safe storage of medications. Specifically, the facility staff failed to ensure that one medication cart, out of five medication carts remained locked while unattended, allowing access to medications and risk of harm for other residents, visitors and staff.
  5. D
    Provide and implement an infection prevention and control program.
    F880 · Infection Control · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) March 21, 2024
    Inspectors wroteBased on observation, interview and record review, the facility failed to ensure that infection control protocols was followed during a medication administration pass procedure. Specifically, the facility staff failed to ensure: 1. medical equipment utilized by multiple residents was sanitized appropriately between use. 2. medications were administered in such a way to prevent contamination, and risk of infection.
  6. D
    Develop and implement policies and procedures for flu and pneumonia vaccinations.
    F883 · Infection Control · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) March 21, 2024
    Inspectors wroteBased on interview and record review, the facility failed to administer Influenza Vaccination (annual Flu vaccine) and Pneumococcal Vaccination for three Residents (#5, #22, #64) out of a sample of five residents, to minimize the risk of facility acquired infections. Specifically, the facility staff failed to: 1. For Resident #5 and #22, ensure the Residents received the requested Prevnar 20 vaccine (PCV20 - a type of Pneumococcal Vaccination) as consented to by the Resident and/or the Resident's Representative. 2. For Resident #64, ensure the Resident received the requested PCV20 and annual Flu vaccine as consented to by the Resident and/or the Resident's Representative.
  7. C
    Ensure each resident receives an accurate assessment.
    F641 · Resident Assessment and Care Planning · No actual harm, potential for minimal harm, widespread · Corrected (the home has a date of correction) March 21, 2024
    Inspectors wroteBased on observation, record and policy review, and interview, the facility failed to accurately complete Minimum Data Set (MDS) Assessments for nine Resident's (#5, #19, #47, #56, #59, #64, #22, #7 and #73), out of a total sample of 18 residents. Specifically, 1. For Residents #5, #19, #47, #56, #59, and #64 the facility failed to accurately assess Sections C (cognitive patterns) and D (mood assessment). 2. Resident #22, the facility failed to ensure Sections C was accurately completed. 3. For Resident #7, the facility failed to accurately code the status of the Resident's fall. 4. For Resident #73, the facility failed to ensure the use of a catheter was accurately coded.
August 4, 2022Standard inspection · 10 citations
  1. E
    Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
    F623 · Resident Rights · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) September 8, 2022
    Inspectors wroteBased on record review and interview, the facility failed to ensure staff provided written notice of transfer for three Residents (#13, #73, and #77) out of 19 sampled residents.
  2. E
    Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
    F625 · Resident Rights · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) September 8, 2022
    Inspectors wroteBased on record review and interview, the facility failed to ensure staff provided the Bed Hold Policy before/upon transfer for five Residents (#13, #26, #73, #77, and #80) out of 19 sampled residents.
  3. E
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    F812 · Nutrition and Dietary · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) September 8, 2022
    Inspectors wroteBased on observation, interview and policy review the facility failed to maintain appropriate kitchen sanitation methods, and failed to implement their policy, to prevent foodborne illness and food contamination related to hair restraints, food temperatures and hand hygiene.
  4. E
    Provide and implement an infection prevention and control program.
    F880 · Infection Control · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) September 8, 2022
    Inspectors wroteBased on policy review and interview, the facility failed to maintain an Infection Prevention and Control Program (IPCP), specifically by not completing the SBAR (Situation, Background, Assessment and Recommendation form), or the McGeer criteria (criteria used to substantiate a true infection), per their own program. Also, the facility failed to conduct an annual review of the IPCP.
  5. E
    Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
    F925 · Environmental · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) September 8, 2022
    Inspectors wroteBased on observation, record review and interview, the facility failed to ensure the facility was free of pests, specifically insects.
  6. D
    Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
    F580 · Resident Rights · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) September 8, 2022
    Inspectors wroteBased on record review and interview, the facility failed to ensure staff notified a physician of a medication (narcotic) being unavailable for several days, to administer to one Resident (#74), out of 19 sampled residents.
  7. D
    Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    F656 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) September 8, 2022
    Inspectors wroteBased on interview and record review the facility failed to follow the care plan and implement their policy relative to weights, for two Residents (#75 and #67), out of 19 sampled residents.
  8. D
    Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
    F756 · Pharmacy Service · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) September 8, 2022
    Inspectors wroteBased on record review and interview, the facility failed to ensure its staff responded to irregularities in the medication regimen review by the pharmacist timely, and to ensure the attending physician's documented their review, including actions taken, in the medical record of two Residents (#13, and #74) out of a total sample of 19 residents.
  9. D
    Ensure that residents are free from significant medication errors.
    F760 · Pharmacy Service · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) September 8, 2022
    Inspectors wroteBased on record review and interview, the facility failed to ensure one Resident (#74) was free from a significant medication error, related to an omission of a narcotic, out of 19 sampled residents.
  10. D
    Develop and implement policies and procedures for flu and pneumonia vaccinations.
    F883 · Infection Control · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) September 8, 2022
    Inspectors wroteBased on record review and interview the facility staff failed to (1.) document the acceptance or refusal of immunizations for one Resident (#26) and (2.) offer the Pneumococcal Immunization for two Residents (#74 and #182) out of a total sample of five applicable residents.

Fire safety inspections

14 fire safety citations on file: 4 on April 3, 2025, 3 on February 5, 2024, 7 on August 4, 2022.

Every fire safety citation14 citations
  1. D
    Install an approved automatic sprinkler system.
    K 351 · April 3, 2025 · Corrected (the home has a date of correction)
  2. D
    Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
    K 372 · April 3, 2025 · Corrected (the home has a date of correction)
  3. D
    Provide a written emergency evacuation plan.
    K 711 · April 3, 2025 · Corrected (the home has a date of correction)
  4. D
    Have generator or other power source capable of supplying service within 10 seconds.
    K 918 · April 3, 2025 · Corrected (the home has a date of correction)
  5. D
    Install emergency lighting that can last at least 1 1/2 hours.
    K 291 · February 5, 2024 · Corrected (the home has a date of correction)
  6. D
    Inspect, test, and maintain automatic sprinkler systems.
    K 353 · February 5, 2024 · Corrected (the home has a date of correction)
  7. D
    Have simulated fire drills held at unexpected times.
    K 712 · February 5, 2024 · Corrected (the home has a date of correction)
  8. F
    Implement emergency and standby power systems.
    E 41 · August 4, 2022 · Corrected (the home has a date of correction)
  9. F
    Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
    K 521 · August 4, 2022 · Corrected (the home has a date of correction)
  10. F
    Have generator or other power source capable of supplying service within 10 seconds.
    K 918 · August 4, 2022 · Corrected (the home has a date of correction)
  11. E
    Have simulated fire drills held at unexpected times.
    K 712 · August 4, 2022 · Corrected (the home has a date of correction)
  12. D
    Keep aisles, corridors, and exits free of obstruction in case of emergency.
    K 211 · August 4, 2022 · Corrected (the home has a date of correction)
  13. D
    Inspect, test, and maintain automatic sprinkler systems.
    K 353 · August 4, 2022 · Corrected (the home has a date of correction)
  14. D
    Install smoke barrier doors that can resist smoke for at least 20 minutes.
    K 374 · August 4, 2022 · Corrected (the home has a date of correction)

Fines and payment denials

CMS lists no fines or payment denials against this home in the last three years. The national average is 0.9 fines per home.

Staffing

Hours of care per resident per day, from the payroll records every home sends CMS. Higher means more staff time with each resident.

MeasureThis homeMassachusettsUnited States
All nursing staff (RN, LPN and aides)3.963.863.86
Registered nurses0.580.650.69
All nursing staff on weekends3.563.483.42
Nurse aides2.41
Licensed practical nurses0.97
Nursing staff turnover (share who left in a year)37.2%38.2%45.8%
Registered nurse turnover40.0%42.6%42.9%
Administrators who left0

CMS expects 3.70 hours a day for residents as sick as this home's (its case-mix figure). The staffing star compares the two.

Staffing by quarter, from daily payroll records

Every nursing home sends CMS its staff hours for each day (the Payroll Based Journal). Here they are added up by quarter. The latest quarter is the one behind the figures above. In January to March 2026, nursing staff hours per resident were 4.12 on weekdays and 3.56 on weekends, 14% lower on weekends (nationally, weekends ran 15% lower). Contract or agency staff worked 8.1% of nursing hours, against 5.3% nationally. Total nursing hours per resident went from 3.76 in April to June 2025 to 3.96 in January to March 2026.

QuarterAll nursing staffRegistered nursesWeekdaysWeekendsContract staff shareDays with no RN hoursResidents a day
Jan to Mar 20263.960.584.123.56 8.1%0 of 9087
Oct to Dec 20254.030.544.193.61 8.0%0 of 9287
Jul to Sep 20254.130.594.303.72 7.0%0 of 9283
Apr to Jun 20253.760.483.943.32 10.3%0 of 9187
United States, Jan to Mar 20263.750.623.923.335.3%0.5% of days
Massachusetts, Jan to Mar 20263.790.613.943.415.0%0.4% of days

Hours per resident per day: staff hours in the quarter divided by resident days (the daily census CMS derives from resident assessments). Registered nurses include the director of nursing and RNs with administrative duties; aides include nurse aides in training and medication aides, as in CMS's own staffing measure. How these are calculated.

Staff pay reports

Staff pay at this home

No staff pay figure for this home has passed review yet. A figure appears only after at least 5 reports from at least 3 different people, sent over at least 60 days, have passed review.

Official wage estimates for Massachusetts

JobMedianMiddle halfEmployed
Massachusetts, all employers
CNAs (nursing assistants)$22.44$21.32 to $23.9438,130
LPNs and LVNs$38.57$34.91 to $40.6613,210
Registered nurses$50.27$42.05 to $65.4488,200
United States, nursing care facilities
CNAs (nursing assistants)$20.67$17.91 to $22.55534,270
LPNs and LVNs$33.86$30.05 to $37.40188,210
Registered nurses$41.11$37.85 to $47.68142,270

Hourly wages; the middle half runs from the 25th to the 75th percentile. Source: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics, May 2025. BLS has no separate estimate for medication aides. These are survey estimates for whole occupations, not figures for any one home.

How staff pay reports work · CNA pay by state

Quality measures

The measures CMS uses for the quality star. Lower is better for every one of them.

MeasureThis homeMassachusettsUS
Percentage of long-stay residents whose need for help with daily activities has increased
Long Stay residents, 2025Q2-2026Q1
24.916.413.9
Percentage of long-stay residents with a catheter inserted and left in their bladder
Long Stay residents, 2025Q2-2026Q1
0.60.80.8
Percentage of long-stay residents with a urinary tract infection
Long Stay residents, 2025Q2-2026Q1
2.71.81.6
Percentage of long-stay residents experiencing one or more falls with major injury
Long Stay residents, 2025Q2-2026Q1
0.33.53.2
Percentage of short-stay residents who newly received an antipsychotic medication
Short Stay residents, 2025Q2-2026Q1
0.81.41.6
Percentage of long-stay residents whose ability to walk independently worsened
Long Stay residents, 2025Q2-2026Q1
22.215.414.1
Percentage of long-stay residents with pressure ulcers
Long Stay residents, 2025Q2-2026Q1
5.14.24.6
Percentage of long-stay residents who received an antipsychotic medication
Long Stay residents, 2025Q2-2026Q1
11.321.415.4
Percentage of short-stay residents who were rehospitalized after a nursing home admission
Short Stay residents, 20250101-20251231
23.925.723.8
Percentage of short-stay residents who had an outpatient emergency department visit
Short Stay residents, 20250101-20251231
7.811.912.0
Number of hospitalizations per 1000 long-stay resident days
Long Stay residents, 20250101-20251231
1.71.91.9
Number of outpatient emergency department visits per 1000 long-stay resident days
Long Stay residents, 20250101-20251231
1.11.51.8

Owners and operators

Legal business name: HOLYOKE RETIREMENT COMMUNITY, INC.. CMS links this home to Integritus Healthcare, a group of 14 nursing homes averaging 2.9 stars overall.

NameRoleTypeShareSince
Integritus Healthcare Inc5% or greater direct ownership interestOrganization100%09/01/2022
Integritus Healthcare Management Services Inc5% or greater indirect ownership interestOrganization100%02/01/2022
Jones, WilliamCorporate directorIndividual05/12/2017
Gingras, Marcie JoCorporate officerIndividual12/31/2021
Jones, WilliamCorporate officerIndividual05/12/2017
Integritus Healthcare IncOperational/managerial controlOrganization02/01/2022
Integritus Healthcare Management Services IncOperational/managerial controlOrganization02/01/2022
Kazi, FahimOperational/managerial controlIndividual02/01/2022
Walton, DaneOperational/managerial controlIndividual02/01/2022
Integritus Healthcare IncAdp of the SNFOrganization02/27/2025
Integritus Healthcare Management Services IncAdp of the SNFOrganization02/27/2025
Gingras, Marcie JoAdp of the SNFIndividual02/01/2022
Jones, WilliamAdp of the SNFIndividual02/01/2022
Kazi, FahimAdp of the SNFIndividual02/01/2022
Walton, DaneAdp of the SNFIndividual02/01/2022

As listed in the CMS ownership file, which names owners with a 5% or greater stake and the people and companies with operational or managerial control.

Questions to ask on a visit

Chosen from this home's own inspection record.

  1. How do you prevent falls and pressure injuries, and how are families told when one happens?Inspectors cited 8 problems in this area, most recently on April 3, 2025: "Provide care and assistance to perform activities of daily living for any resident who is unable."
  2. How do residents and families raise a complaint or grievance, and how fast is it answered?Inspectors cited 7 problems in this area, most recently on November 18, 2025: "Let each resident or the resident's legal representative access or purchase copies of all the resident's records."
  3. When is the care plan meeting, and can family attend it?Inspectors cited 6 problems in this area, most recently on November 18, 2025: "Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards."
  4. What changed in infection control since the last inspection, and who on staff is the infection preventionist?Inspectors cited 6 problems in this area, most recently on April 3, 2025: "Provide and implement an infection prevention and control program."

Other nursing homes nearby

Common questions

What is Day Brook Village Senior Living's Medicare star rating?
CMS rates Day Brook Village Senior Living 2 out of 5 stars overall, with 2 for health inspections, 4 for staffing and 4 for quality measures (CMS data as of September 1, 2026).
How many deficiencies did Day Brook Village Senior Living get at its last inspection?
16 health deficiencies at the standard inspection on April 3, 2025. The Massachusetts average is 6.8.
Has Day Brook Village Senior Living been fined?
CMS lists no fines in the last three years.
Does Day Brook Village Senior Living accept Medicaid?
It is certified to take Medicaid (CMS lists it as "Medicare and Medicaid"). Certification does not mean a Medicaid bed is open: ask the admissions office.
Who owns Day Brook Village Senior Living?
CMS lists 15 owners and managers, and links the home to Integritus Healthcare. Legal business name: HOLYOKE RETIREMENT COMMUNITY, INC..

Sources

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