Copper Trace Health & Living Community
1250 W 146th Street, Westfield, IN 46074 · Hamilton County · (317) 844-5050
104 certified beds, about 99 residents a day · Government - County · Medicare and Medicaid since 2015
CMS Care Compare ratings, data as of September 1, 2026 · CCN 155841 · See it on Medicare.gov · Compare with other homes
The record in brief
At its most recent standard inspection, on December 18, 2025, inspectors cited 4 health deficiencies (the Indiana average is 7.2, the national average 9.2).
Of 17 health citations since November 2023, 1 was rated as actual harm or immediate jeopardy to residents.
CMS lists no fines against this home in the last three years.
Nurses and nurse aides worked 3.56 hours per resident per day, against 3.69 across Indiana and 3.86 nationally. Registered nurses accounted for 0.61 of those hours.
68.1% of nursing staff left within the year CMS measured (Indiana average 45.9%).
CMS links it to Cardon & Associates, an affiliated group of 19 nursing homes.
Health inspections
Federal rules call for a standard inspection at least every 15 months, plus a visit whenever a complaint is filed. Each mark below is one citation, colored by how serious inspectors rated it. How to read a citation.
Under each citation, the quoted text is the inspector's own summary from the federal statement of deficiencies (CMS form 2567), word for word apart from a privacy scrub; CMS removes residents' and staff names before it publishes the text. The full notes are on Medicare.gov.
Where its citations fall on CMS's grid
CMS rates every citation by how much harm it caused (rows) and how many residents it touched (columns). The count in each box is this home's, across all 17 health citations on file.
March 17, 2026Complaint inspection · 1 citation
- G Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Inspectors wroteBased on observation, interview and record review, the facility failed to ensure an orthopedic surgeon was notified when the frequency of a resident's narcotic pain medication was changed, when the resident's condition failed to improve, and when the resident had continued complaints of pain following a right hip surgery for 1 of 3 residents reviewed for notification. (Resident B) This deficient practice resulted in Resident B experiencing continued pain for two weeks related to a dislocated hip after a hemiarthroplasty (a surgical procedure which replaces only one half of a joint-the ball while leaving the socket) of the right hip.
December 18, 2025Standard inspection · 4 citations
- D Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Inspectors wroteBased on interview and record review, the facility failed to ensure assessments were completed according to the policy and weights were obtained and documented in the clinical record for 2 of 2 residents reviewed for quality of care. (Resident 42 and 6)
- D Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Inspectors wroteBased on observation, interview and record review, the facility failed to ensure consents were obtained and the ability to safely use an enabler bar for bed mobility and transfers assessments were completed for 2 of 7 residents reviewed for accident hazards. (Resident 115 and 11)
- D Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Inspectors wroteBased on interview and record review, the facility failed to ensure medication was available and administered as ordered by the physician for 1 of 6 residents reviewed for pharmacy services. (Resident 116)
- D Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Inspectors wroteBased on observation, interview and record review, the facility failed to ensure medications were labeled and dated and insulin was removed and discarded after 28 days in 2 of 4 medications carts reviewed for medication storage. (Ambassador Cart 1 and Heritage Cart 1)
October 28, 2025Complaint inspection · 2 citations
- D Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.
Inspectors wroteBased on interview and record review, the facility failed to ensure a resident was discharged to a location which met the resident's needs and provided the support and resources needed for 1 of 3 residents reviewed for discharge. (Resident B)
- D Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Inspectors wroteBased on interview and record review, the facility failed to ensure specific discharge instructions related to the resident's current cognitive status and memory deficit, medication administration, and food preparation needs were provided to the home health provider for 1 of 3 residents reviewed for discharge. (Resident B)
February 10, 2025Complaint inspection · 1 citation
- D Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Inspectors wroteBased on interview and record review, the facility failed to ensure a resident was transferred with a gait belt to prevent a fall according to the policy and procedure for 1 of 3 residents reviewed for accidents. (Resident B) The deficient practice was corrected on 1/16/25, prior to the start of the survey, and was therefore past noncompliance.
January 8, 2025Standard inspection · 4 citations
- D Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Inspectors wroteBased on interview and record review, the facility failed to ensure a blood pressure medication was held according to the physician's ordered hold parameter, to give an ordered antibiotic prior to a dental visit, and to treat an elevated blood sugar with the physician's ordered sliding scale for 3 of 3 residents reviewed for quality of care. (Resident 256, 4 and 52)
- D Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Inspectors wroteBased on interview and record review, the facility failed to ensure catheter urine output was accurately recorded and to document the removal of a urinary catheter with post-removal bladder scan measurements for 2 of 2 residents reviewed for urinary catheters. (Resident 258 and 259)
- D Provide safe and appropriate respiratory care for a resident when needed.
Inspectors wroteBased on observation, interview and record review, the facility failed to ensure oxygen equipment was turned on and the physician's orders were followed for 1 of 3 residents reviewed for respiratory care. (Resident 66)
- D Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Inspectors wroteBased on observation, interview and record review, the facility failed to ensure insulin was labeled with an open date, to lock a medication cart before staff walked away, and to store antifungal nail solution separately from eye drops for 2 of 4 medication carts. (Ambassador Square and Heritage Court)
December 6, 2024Complaint inspection, Infection control · 2 citations
- D Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Inspectors wroteBased on interview and record review, the facility failed to ensure staff notified the responsible party/Power of Attorney (POA) of a resident's change in condition timely for 1 of 1 resident reviewed for notification. (Resident B)
- D Protect each resident from the wrongful use of the resident's belongings or money.
Inspectors wroteBased on interview and record review, the facility failed to protect a resident from misappropriation of medication for 1 of 3 residents reviewed for misappropriation of property. (Resident C) The deficient practice was corrected on 11/22/24, prior to the start of the survey, and therefore was past noncompliance.
November 3, 2023Standard inspection, Complaint inspection · 3 citations
- E Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Inspectors wroteBased on observation, record review, and interview, the facility failed to properly label stored food under sanitary conditions related to unlabeled food. 93 of 136 residents residing in the facility received food prepared in the kitchen.
- D Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Inspectors wroteBased on observation, interview, and record review the facility failed to ensure infection control practices were followed for 2 of 3 residents reviewed regarding catheter care (Resident 28, and Resident 32).
- D Ensure that residents are free from significant medication errors.
Inspectors wroteBased on record review and interview the facility failed to ensure medications were given as ordered for 1 of 3 residents reviewed for prevention of significant medication errors. (Residents F)
Fire safety inspections
5 fire safety citations on file: 2 on December 18, 2025, 2 on January 8, 2025, 1 on November 3, 2023.
Every fire safety citation5 citations
- E Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
- E Install smoke barrier doors that can resist smoke for at least 20 minutes.
- E Provide properly protected cooking facilities.
- E Meet requirements for the installation and maintenance of electrical systems.
- E Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Fines and payment denials
CMS lists no fines or payment denials against this home in the last three years. The national average is 0.9 fines per home.
Staffing
Hours of care per resident per day, from the payroll records every home sends CMS. Higher means more staff time with each resident.
| Measure | This home | Indiana | United States |
|---|---|---|---|
| All nursing staff (RN, LPN and aides) | 3.56 | 3.69 | 3.86 |
| Registered nurses | 0.61 | 0.67 | 0.69 |
| All nursing staff on weekends | 3.11 | 3.25 | 3.42 |
| Nurse aides | 2.16 | ||
| Licensed practical nurses | 0.79 | ||
| Nursing staff turnover (share who left in a year) | 68.1% | 45.9% | 45.8% |
| Registered nurse turnover | 65.2% | 40.3% | 42.9% |
| Administrators who left | 0 |
CMS expects 3.48 hours a day for residents as sick as this home's (its case-mix figure). The staffing star compares the two.
Staffing by quarter, from daily payroll records
Every nursing home sends CMS its staff hours for each day (the Payroll Based Journal). Here they are added up by quarter. The latest quarter is the one behind the figures above. In January to March 2026, nursing staff hours per resident were 3.75 on weekdays and 3.11 on weekends, 17% lower on weekends (nationally, weekends ran 15% lower). Contract or agency staff worked 1.4% of nursing hours, against 5.3% nationally. Total nursing hours per resident went from 3.65 in April to June 2025 to 3.56 in January to March 2026.
| Quarter | All nursing staff | Registered nurses | Weekdays | Weekends | Contract staff share | Days with no RN hours | Residents a day |
|---|---|---|---|---|---|---|---|
| Jan to Mar 2026 | 3.56 | 0.61 | 3.75 | 3.11 | 1.4% | 0 of 90 | 99 |
| Oct to Dec 2025 | 3.55 | 0.53 | 3.75 | 3.02 | 1.8% | 1 of 92 | 101 |
| Jul to Sep 2025 | 3.59 | 0.61 | 3.81 | 3.04 | 5.1% | 0 of 92 | 99 |
| Apr to Jun 2025 | 3.65 | 0.80 | 3.91 | 3.01 | 9.0% | 0 of 91 | 100 |
| United States, Jan to Mar 2026 | 3.75 | 0.62 | 3.92 | 3.33 | 5.3% | 0.5% of days | |
| Indiana, Jan to Mar 2026 | 3.63 | 0.62 | 3.80 | 3.19 | 3.4% | 0.4% of days |
Hours per resident per day: staff hours in the quarter divided by resident days (the daily census CMS derives from resident assessments). Registered nurses include the director of nursing and RNs with administrative duties; aides include nurse aides in training and medication aides, as in CMS's own staffing measure. How these are calculated.
Quality measures
The measures CMS uses for the quality star. Lower is better for every one of them.
| Measure | This home | Indiana | US |
|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased Long Stay residents, 2025Q2-2026Q1 | 14.1 | 11.0 | 13.9 |
| Percentage of long-stay residents with a catheter inserted and left in their bladder Long Stay residents, 2025Q2-2026Q1 | 0.0 | 0.4 | 0.8 |
| Percentage of long-stay residents with a urinary tract infection Long Stay residents, 2025Q2-2026Q1 | 1.0 | 1.1 | 1.6 |
| Percentage of long-stay residents experiencing one or more falls with major injury Long Stay residents, 2025Q2-2026Q1 | 7.1 | 3.9 | 3.2 |
| Percentage of short-stay residents who newly received an antipsychotic medication Short Stay residents, 2025Q2-2026Q1 | 0.0 | 1.2 | 1.6 |
| Percentage of long-stay residents whose ability to walk independently worsened Long Stay residents, 2025Q2-2026Q1 | 18.1 | 11.9 | 14.1 |
| Percentage of long-stay residents with pressure ulcers Long Stay residents, 2025Q2-2026Q1 | 1.5 | 3.6 | 4.6 |
| Percentage of long-stay residents who received an antipsychotic medication Long Stay residents, 2025Q2-2026Q1 | 17.9 | 13.6 | 15.4 |
| Percentage of short-stay residents who were rehospitalized after a nursing home admission Short Stay residents, 20250101-20251231 | 26.7 | 22.2 | 23.8 |
| Percentage of short-stay residents who had an outpatient emergency department visit Short Stay residents, 20250101-20251231 | 8.8 | 10.8 | 12.0 |
| Number of hospitalizations per 1000 long-stay resident days Long Stay residents, 20250101-20251231 | 1.7 | 1.6 | 1.9 |
| Number of outpatient emergency department visits per 1000 long-stay resident days Long Stay residents, 20250101-20251231 | 1.4 | 1.4 | 1.8 |
Owners and operators
Legal business name: RIVERVIEW HOSPITAL. CMS links this home to Cardon & Associates, a group of 19 nursing homes averaging 3.7 stars overall.
| Name | Role | Type | Share | Since |
|---|---|---|---|---|
| Riverview Hospital | 5% or greater direct ownership interest | Organization | 100% | 10/01/2017 |
| Vium Capital LLC | 5% or greater mortgage interest | Organization | 05/01/2021 | |
| Balla, Matthew | Managing control - governing body | Individual | 05/23/2022 | |
| Cattell, Zachary | Managing control - governing body | Individual | 04/25/2022 | |
| Fauth, Kendra | Managing control - governing body | Individual | 12/26/2021 | |
| Gormal, Gregg | Managing control - governing body | Individual | 10/01/2016 | |
| Guitierrez, Megan | Managing control - governing body | Individual | 07/29/2024 | |
| Haug, Amy | Managing control - governing body | Individual | 01/04/2022 | |
| Karner, Jim | Managing control - governing body | Individual | 06/18/2012 | |
| Lopossa, Lynn | Managing control - governing body | Individual | 12/17/2023 | |
| McClelland, Thomas | Managing control - governing body | Individual | 12/26/2021 | |
| Paracha, Ibrar | Managing control - governing body | Individual | 05/11/2021 | |
| Pollock, Nancy | Managing control - governing body | Individual | 10/01/2018 | |
| Spencer, Leaann | Managing control - governing body | Individual | 06/18/2018 | |
| Tyler, Lateasa | Managing control - governing body | Individual | 05/01/2021 | |
| Friend, Jayna | Corporate officer | Individual | 06/04/2021 | |
| Hyatt, David | Corporate officer | Individual | 03/29/2023 | |
| Cardon and Associates Inc | Operational/managerial control | Organization | 08/23/2013 | |
| Cardon Management Company LLC | Operational/managerial control | Organization | 12/01/2011 | |
| Moore Operating Group Inc | Operational/managerial control | Organization | 05/18/2020 | |
| Balla, Matthew | Operational/managerial control | Individual | 05/23/2022 | |
| Cattell, Zachary | Operational/managerial control | Individual | 04/25/2022 | |
| Fauth, Kendra | Operational/managerial control | Individual | 12/26/2021 | |
| Gormal, Gregg | Operational/managerial control | Individual | 10/01/2016 | |
| Guitierrez, Megan | Operational/managerial control | Individual | 07/29/2024 | |
| Haug, Amy | Operational/managerial control | Individual | 01/04/2022 | |
| Hyatt, David | Operational/managerial control | Individual | 03/27/2023 | |
| Karner, Jim | Operational/managerial control | Individual | 06/18/2012 | |
| Lopossa, Lynn | Operational/managerial control | Individual | 12/17/2023 | |
| McClelland, Thomas | Operational/managerial control | Individual | 12/26/2021 | |
| McIntosh, Eric | Operational/managerial control | Individual | 10/31/2021 | |
| Paracha, Ibrar | Operational/managerial control | Individual | 05/11/2021 | |
| Pollock, Nancy | Operational/managerial control | Individual | 10/01/2018 | |
| Headley, Kathy | Individual is an owner, partner or trustee of any ADP of the SNF | Individual | 08/25/2025 | |
| Moore, Daniel | Individual is an owner, partner or trustee of any ADP of the SNF | Individual | 08/25/2025 | |
| Moore, David | Individual is an owner, partner or trustee of any ADP of the SNF | Individual | 08/25/2025 | |
| Moore, Stephen | Individual is an owner, partner or trustee of any ADP of the SNF | Individual | 08/25/2025 | |
| Ankura Consulting Group LLC | Adp of the SNF | Organization | 06/15/2022 | |
| Bradley & Associates Inc | Adp of the SNF | Organization | 01/01/2023 | |
| Cardon and Associates Inc | Adp of the SNF | Organization | 08/22/2025 | |
| Cardon Management Company LLC | Adp of the SNF | Organization | 06/10/2025 | |
| Cole Marketing Communications Inc | Adp of the SNF | Organization | 04/01/2015 | |
| Forvis Mazars LLP | Adp of the SNF | Organization | 01/01/2021 | |
| Healthdrive Podiatry Group Pa | Adp of the SNF | Organization | 03/07/2019 | |
| Heart of Cardon LLC | Adp of the SNF | Organization | 09/06/2007 | |
| Jeffrey L Morer Od PC | Adp of the SNF | Organization | 03/07/2019 | |
| Lacy Beyl & Company Inc | Adp of the SNF | Organization | 10/01/2017 | |
| Lifespan Therapy LLC | Adp of the SNF | Organization | 10/25/2007 | |
| Med-Pass Incorporated | Adp of the SNF | Organization | 09/01/2020 | |
| Mobile Audiology Associates PC | Adp of the SNF | Organization | 03/07/2019 | |
| Moser Consulting Incorporated | Adp of the SNF | Organization | 04/01/2020 | |
| Proactive Clinical Partners | Adp of the SNF | Organization | 01/01/2020 | |
| Respiratory Partners Inc | Adp of the SNF | Organization | 11/01/2019 | |
| Restup, LLC | Adp of the SNF | Organization | 06/29/2022 | |
| Third Eye Health Inc | Adp of the SNF | Organization | 02/04/2022 | |
| Vium Capital LLC | Adp of the SNF | Organization | 07/21/2025 | |
| Vox Global LLC | Adp of the SNF | Organization | 02/28/2019 | |
| Westfield Cd Holdings, LLC | Adp of the SNF | Organization | 05/20/2014 | |
| Balla, Matthew | Adp of the SNF | Individual | 05/23/2022 | |
| Cattell, Zachary | Adp of the SNF | Individual | 04/25/2022 | |
| Fauth, Kendra | Adp of the SNF | Individual | 12/26/2021 | |
| Friend, Jayna | Adp of the SNF | Individual | 06/03/2021 | |
| Gormal, Gregg | Adp of the SNF | Individual | 10/01/2016 | |
| Guitierrez, Megan | Adp of the SNF | Individual | 07/29/2024 | |
| Haug, Amy | Adp of the SNF | Individual | 01/04/2022 | |
| Karner, Jim | Adp of the SNF | Individual | 06/18/2012 | |
| Lopossa, Lynn | Adp of the SNF | Individual | 12/17/2023 | |
| McClelland, Thomas | Adp of the SNF | Individual | 12/26/2021 | |
| McIntosh, Eric | Adp of the SNF | Individual | 10/31/2021 | |
| Paracha, Ibrar | Adp of the SNF | Individual | 05/11/2021 | |
| Pollock, Nancy | Adp of the SNF | Individual | 10/01/2018 | |
| Spencer, Leaann | Adp of the SNF | Individual | 06/18/2018 | |
| Tyler, Lateasa | Adp of the SNF | Individual | 05/01/2021 |
As listed in the CMS ownership file, which names owners with a 5% or greater stake and the people and companies with operational or managerial control.
Questions to ask on a visit
Chosen from this home's own inspection record.
- How do you prevent falls and pressure injuries, and how are families told when one happens?Inspectors cited 7 problems in this area, most recently on December 18, 2025: "Provide appropriate treatment and care according to orders, resident’s preferences and goals."
- How do residents and families raise a complaint or grievance, and how fast is it answered?Inspectors cited 4 problems in this area, most recently on March 17, 2026: "Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident."
- How are medications reviewed, and how often are antipsychotic or sedating drugs used?Inspectors cited 4 problems in this area, most recently on December 18, 2025: "Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist."
- How are allegations of abuse or neglect reported and investigated, and who tells the family?Inspectors cited 1 problem in this area, most recently on December 6, 2024: "Protect each resident from the wrongful use of the resident's belongings or money."
- Who is on the floor on Saturday and Sunday, and how many residents does each aide care for?Weekend nurse staffing here was 3.11 hours per resident per day, below the Indiana average of 3.25.
Other nursing homes nearby
- Retreat at the Stratford, the Carmel, 1.8 mi · 4 of 5 stars · 12 citations
- Majestic Care of Carmel Carmel, 2.9 mi · 2 of 5 stars · 24 citations
- Wellbrooke of Carmel Carmel, 3.4 mi · 3 of 5 stars · 25 citations
- Barrington of Carmel, the Carmel, 4.1 mi · 5 of 5 stars · 4 citations
- Restoracy of Carmel Carmel, 4.6 mi · 4 of 5 stars · 22 citations
- Carmel Health & Living Community Carmel, 4.9 mi · 2 of 5 stars · 30 citations
- Bridgewater Healthcare Center Carmel, 4.9 mi · 5 of 5 stars · 18 citations
- Wellbrooke of Westfield Westfield, 5 mi · 5 of 5 stars · 19 citations
Indiana contacts for a concern about a nursing home
These are the official offices in Indiana. NursingHomeClear cannot take or act on complaints.
- Inspections and complaints: Indiana Department of Health, Division of Long-Term Care, the state agency that inspects nursing homes for CMS and takes complaints about care.
- Resident advocate: Indiana Long-Term Care Ombudsman Program, 800-622-4484. The long-term care ombudsman is a free, confidential advocate for residents and families, set up under the federal Older Americans Act.
- State inspection reports: Indiana Department of Health, Nursing Home Report Cards, where Indiana publishes its own records on licensed homes.
Common questions
- What is Copper Trace Health & Living Community's Medicare star rating?
- CMS rates Copper Trace Health & Living Community 3 out of 5 stars overall, with 3 for health inspections, 3 for staffing and 4 for quality measures (CMS data as of September 1, 2026).
- How many deficiencies did Copper Trace Health & Living Community get at its last inspection?
- 4 health deficiencies at the standard inspection on December 18, 2025. The Indiana average is 7.2.
- Has Copper Trace Health & Living Community been fined?
- CMS lists no fines in the last three years.
- Does Copper Trace Health & Living Community accept Medicaid?
- It is certified to take Medicaid (CMS lists it as "Medicare and Medicaid"). Certification does not mean a Medicaid bed is open: ask the admissions office.
- Who owns Copper Trace Health & Living Community?
- CMS lists 73 owners and managers, and links the home to Cardon & Associates. Legal business name: RIVERVIEW HOSPITAL.
Sources
- Ratings, staffing and fines: CMS Provider Information, released September 30, 2026, data as of September 1, 2026.
- Citations: CMS Health Deficiencies and Fire Safety Deficiencies.
- Owners: CMS Ownership. Penalties: CMS Penalties.
- Staffing by quarter: CMS Payroll Based Journal Daily Nurse Staffing, April 2025 to March 2026, summed by NursingHomeClear.
- Inspector summaries: CMS Full Statement of Deficiencies (CMS-2567 text), data as of September 1, 2026. Each quote is the part of the statement before the detailed findings.
- Inspection reports with the inspectors' full notes are on this home's Medicare.gov page.
- Something wrong on this page? Ask for a correction. We fix errors in our copy of the data; findings themselves can only be changed by CMS and the state.
- NursingHomeClear is independent and not affiliated with CMS, Medicare or any state agency. This page reports federal records; it does not rate, recommend or endorse any home, and it is not medical or legal advice.