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Restoracy of Carmel

616 Green House Way, Carmel, IN 46032 · Hamilton County · (317) 401-8888

72 certified beds, about 69 residents a day · For profit - Limited Liability company · Medicare and Medicaid since 2016

Certified for Medicaid Certified for Medicare
Overall
4 of 5
Health inspections
3 of 5
Staffing
3 of 5
Quality measures
5 of 5

CMS Care Compare ratings, data as of September 1, 2026 · CCN 155846 · See it on Medicare.gov · Compare with other homes

The record in brief

At its most recent standard inspection, on February 20, 2026, inspectors cited 6 health deficiencies (the Indiana average is 7.2, the national average 9.2).

None of its 22 health citations since February 2024 was rated as actual harm or immediate jeopardy.

CMS lists no fines against this home in the last three years.

Nurses and nurse aides worked 5.57 hours per resident per day, against 3.69 across Indiana and 3.86 nationally. Registered nurses accounted for 0.46 of those hours.

65.6% of nursing staff left within the year CMS measured (Indiana average 45.9%).

Health inspections

Federal rules call for a standard inspection at least every 15 months, plus a visit whenever a complaint is filed. Each mark below is one citation, colored by how serious inspectors rated it. How to read a citation.

Under each citation, the quoted text is the inspector's own summary from the federal statement of deficiencies (CMS form 2567), word for word apart from a privacy scrub; CMS removes residents' and staff names before it publishes the text. The full notes are on Medicare.gov.

Potential for minimal harm Potential for more than minimal harm Actual harm Immediate jeopardy Found on a complaint visit

Where its citations fall on CMS's grid

CMS rates every citation by how much harm it caused (rows) and how many residents it touched (columns). The count in each box is this home's, across all 22 health citations on file.

Severity
Isolated
Pattern
Widespread
Immediate jeopardy
0J
0K
0L
Actual harm
0G
0H
0I
Potential for more than minimal harm
18D
4E
0F
Potential for minimal harm
0A
0B
0C
February 20, 2026Standard inspection · 6 citations
  1. E
    Provide and implement an infection prevention and control program.
    F880 · Infection Control · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) March 23, 2026
    Inspectors wroteBased on observation, interview and record review, the facility failed to ensure new residents were correctly screened for tuberculosis and staff wore protective gowns for enhanced barrier precautions for 5 of 7 residents reviewed for infection control. (Resident 18, 40, 43, 66 and 54)
  2. D
    Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
    F580 · Resident Rights · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) March 23, 2026
    Inspectors wroteBased on interview and record review, the facility failed to ensure the physician was notified of a three (3) pound weight gain according to the physician's order for 1 of 3 residents reviewed for notification of change. (Resident 4)
  3. D
    Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
    F628 · Resident Rights · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) March 23, 2026
    Inspectors wroteBased on interview and record review, the facility failed to ensure proper discharge information was documented in the electronic health record for 3 of 6 residents reviewed for discharge. (Resident 5, 6 and 77)
  4. D
    Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
    F644 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, isolated · Past noncompliance: already fixed when inspectors found it
    Inspectors wroteBased on interview and record review, the facility failed to ensure a Preadmission Screening and Resident Review (PASSAR) level I screen contained current mental health diagnoses and mental health medications for 1 of 2 residents reviewed for PASSAR. (Resident 75) The deficient practice was corrected on 2/12/26, prior to the start of the survey, and was therefore past noncompliance.
  5. D
    Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
    F755 · Pharmacy Service · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) March 23, 2026
    Inspectors wroteBased on observation, interview and record review, the facility failed to ensure a medication cart was free of expired medications for 1 of 3 medication carts reviewed for medication storage and labeling. (Cottage 3)
  6. D
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    F812 · Nutrition and Dietary · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) March 23, 2026
    Inspectors wroteBased on observation, interview and record review, the facility failed to ensure refrigerated food was not expired and refrigerators were maintained at proper temperatures for food safety for 2 of 6 refrigerators reviewed (Cottage 6) which supplied food to 2 of 6 cottages. (Cottage 1 and Cottage 6)
February 26, 2025Standard inspection · 3 citations
  1. D
    Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
    F550 · Resident Rights · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) March 20, 2025
    Inspectors wroteBased on observation, interview and record review, the facility failed to ensure urinary catheter bags had dignity covers in place for 2 of 3 residents reviewed for dignity. (Resident 40 and 52)
  2. D
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    F684 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) March 20, 2025
    Inspectors wroteBased on interview and record review, the facility failed to ensure staff followed the physician's orders regarding medication administration for 2 of 2 residents reviewed for quality of care. (Resident 19 and 7)
  3. D
    Provide and implement an infection prevention and control program.
    F880 · Infection Control · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) March 20, 2025
    Inspectors wroteBased on observation, interview and record review, the facility failed to ensure catheter bags were not touching a dirty surface and catheters were disposed of properly for 3 of 5 residents reviewed for infection control. (Resident 52, 7 and 44)
August 7, 2024Complaint inspection · 1 citation
  1. D
    Protect each resident from the wrongful use of the resident's belongings or money.
    F602 · Freedom from Abuse, Neglect, and Exploitation · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Past noncompliance: already fixed when inspectors found it
    Inspectors wroteBased on interview and record review, the facility failed to ensure residents' credit cards were kept safe and secure during their admission for 2 of 3 residents being reviewed for misappropriation of property. (Residents B and C) The deficient practice was corrected on 8/5/24, prior to the start of the survey, and was therefore past noncompliance.
February 23, 2024Standard inspection · 12 citations
  1. E
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    F684 · Quality of Life and Care · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) April 2, 2024
    Inspectors wroteA current policy, titled Pressure Injury Risk Assessment, not dated, indicated .the purpose of this procedure is to provide guidelines for the assessment and identification of resident at risk of developing pressure injuries .skin will be assessed for the presence of developing pressure injuries on a weekly basis or more frequently if indicated .nurses will conduct skin assessments at least weekly to identify changes .the following information should be recorded in the resident's medical record utilizing facility forms: type of assessment conducted (for example, admission assessment, weekly skin integrity tool) .the date and time and type of skin care provided, if appropriate .the name title (or initials) of the individual who conducted the assessment .any change in the resident's condition, if identified .the condition of the resident's skin (i.e. [...]
  2. E
    Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
    F756 · Pharmacy Service · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) April 2, 2024
    Inspectors wrote3. During an observation, on 2/19/24 at 3:17 p.m., Resident 38 appeared calm and smiled frequently. During an observation, on 2/20/24 at 10:30 a.m., Resident 38 was calm and appeared comfortable while lying in bed after breakfast with his wife at his bedside. During an observation, on 2/22/24 at 9:42 a.m., Resident 38 was trying to eat breakfast with his eyes closed. Despite frequent cuing from staff, the resident kept closing his eyes again and was having difficulty eating his breakfast. The clinical record for Resident 38 was reviewed on 2/22/24 at 11:07 a.m. The diagnoses included, but were not limited to, Parkinson's disease with dyskinesia, dementia in other diseases with psychotic disturbance, hallucinations, and insomnia. [...]
  3. E
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    F812 · Nutrition and Dietary · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) April 2, 2024
    Inspectors wroteBased on observation, record review and interview, the facility failed to ensure the refrigerators and freezers were clean, food was sealed, labeled, and dated, and expired foods were discarded for 4 of 6 kitchens reviewed. (Kitchen 3, 4, 5 and 6)
  4. D
    Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
    F550 · Resident Rights · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) April 2, 2024
    Inspectors wroteBased on observation, interview and record review, the facility failed to ensure a resident was asked or instructed prior to repositioning for 1 of 1 resident reviewed for respect and dignity. (Resident 28)
  5. D
    Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
    F644 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) April 2, 2024
    Inspectors wroteBased on interview and record review, the facility failed to ensure the Preadmission Screening and Resident Review (PASARR) were completed when new mental health diagnoses were added for 2 of 4 residents reviewed for PASARR. (Resident 5 and 36)
  6. D
    PASARR screening for Mental disorders or Intellectual Disabilities
    F645 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) April 2, 2024
    Inspectors wroteBased on interview and record review, the facility failed to complete a Level 1 Preadmission Screening and Resident Review (PASARR) prior to admission for 1 of 4 residents reviewed for PASARR. (Resident 3)
  7. D
    Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
    F657 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) April 2, 2024
    Inspectors wroteBased on observation, interview and record review, the facility failed to provide quarterly care plan conferences and failed to include the use of a positioning cushion in the comprehensive care plan of 2 of 5 residents reviewed for care planning. (Resident 53 and 6)
  8. D
    Provide care and assistance to perform activities of daily living for any resident who is unable.
    F677 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) April 2, 2024
    Inspectors wroteBased on observation, interview and record review, the facility failed to ensure a resident who was unable to carry out activities of daily living (ADL) care received the oral care recommendations from the Registered Dental Hygienist for 1 of 2 residents reviewed for ADL care. (Resident 5)
  9. D
    Provide activities to meet all resident's needs.
    F679 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) April 2, 2024
    Inspectors wroteBased on observation, interview and record review, the facility failed to ensure cognitively stimulating activities were offered daily for 3 of 5 residents reviewed for activities. (Resident 23, 51 and 61)
  10. D
    Provide appropriate colostomy, urostomy, or ileostomy care/services for a resident who requires such services.
    F691 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) April 2, 2024
    Inspectors wroteBased on interview and record review, the facility failed to ensure a resident who had a colostomy had specific direction for colostomy care for 1 of 1 resident reviewed for bowel and bladder. (Resident 25)
  11. D
    Provide enough food/fluids to maintain a resident's health.
    F692 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) April 2, 2024
    Inspectors wroteBased on interview and record review, the facility failed to recognize, provide interventions, and to notify the physician of a weight loss for 2 of 5 residents reviewed for nutrition. (Resident 51 and 5)
  12. D
    Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.
    F882 · Infection Control · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) April 2, 2024
    Inspectors wroteBased on interview and record review, the facility failed to ensure a designated Infection Preventionist was onsite to work within the facility and completed the qualifying training or certification for 1 of 1 Infection Preventionist reviewed. (DON 2)

Fire safety inspections

18 fire safety citations on file: 2 on February 20, 2026, 7 on February 26, 2025, 9 on February 23, 2024.

Every fire safety citation18 citations
  1. F
    Inspect, test, and maintain automatic sprinkler systems.
    K 353 · February 20, 2026 · Corrected (the home has a date of correction)
  2. F
    Have generator or other power source capable of supplying service within 10 seconds.
    K 918 · February 20, 2026 · Corrected (the home has a date of correction)
  3. F
    Inspect, test, and maintain automatic sprinkler systems.
    K 353 · February 26, 2025 · Corrected (the home has a date of correction)
  4. E
    Install corridor and hallway doors that block smoke.
    K 363 · February 26, 2025 · Corrected (the home has a date of correction)
  5. C
    Develop and maintain an Emergency Preparedness Program (EP).
    E 4 · February 26, 2025 · Corrected (the home has a date of correction)
  6. C
    Develop Emergency Preparedness policies and procedures.
    E 13 · February 26, 2025 · Corrected (the home has a date of correction)
  7. C
    Develop a communication plan.
    E 29 · February 26, 2025 · Corrected (the home has a date of correction)
  8. C
    Establish emergency prep training and testing.
    E 36 · February 26, 2025 · Corrected (the home has a date of correction)
  9. C
    Conduct testing and exercise requirements.
    E 39 · February 26, 2025 · Corrected (the home has a date of correction)
  10. F
    Implement emergency and standby power systems.
    E 41 · February 23, 2024 · Corrected (the home has a date of correction)
  11. F
    Keep aisles, corridors, and exits free of obstruction in case of emergency.
    K 211 · February 23, 2024 · Corrected (the home has a date of correction)
  12. F
    Have exits that are accessible at all times.
    K 271 · February 23, 2024 · Corrected (the home has a date of correction)
  13. F
    To conduct inspection, testing and maintenance of fire doors by qualified individuals.
    K 761 · February 23, 2024 · Corrected (the home has a date of correction)
  14. F
    Have generator or other power source capable of supplying service within 10 seconds.
    K 918 · February 23, 2024 · Corrected (the home has a date of correction)
  15. E
    Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
    K 321 · February 23, 2024 · Corrected (the home has a date of correction)
  16. E
    Install corridor and hallway doors that block smoke.
    K 363 · February 23, 2024 · Corrected (the home has a date of correction)
  17. E
    Have proper fire barriers, ventilation and signs for the transfilling of oxygen.
    K 927 · February 23, 2024 · Corrected (the home has a date of correction)
  18. C
    Establish roles under a Waiver declared by secretary.
    E 26 · February 23, 2024 · Corrected (the home has a date of correction)

Fines and payment denials

CMS lists no fines or payment denials against this home in the last three years. The national average is 0.9 fines per home.

Staffing

Hours of care per resident per day, from the payroll records every home sends CMS. Higher means more staff time with each resident.

MeasureThis homeIndianaUnited States
All nursing staff (RN, LPN and aides)5.573.693.86
Registered nurses0.460.670.69
All nursing staff on weekends5.403.253.42
Nurse aides4.14
Licensed practical nurses0.98
Nursing staff turnover (share who left in a year)65.6%45.9%45.8%
Registered nurse turnover66.7%40.3%42.9%
Administrators who left1

CMS expects 4.43 hours a day for residents as sick as this home's (its case-mix figure). The staffing star compares the two.

Staffing by quarter, from daily payroll records

Every nursing home sends CMS its staff hours for each day (the Payroll Based Journal). Here they are added up by quarter. The latest quarter is the one behind the figures above. In January to March 2026, nursing staff hours per resident were 5.64 on weekdays and 5.40 on weekends, 4% lower on weekends (nationally, weekends ran 15% lower). Contract or agency staff worked 7.6% of nursing hours, against 5.3% nationally. Total nursing hours per resident went from 5.42 in April to June 2025 to 5.57 in January to March 2026.

QuarterAll nursing staffRegistered nursesWeekdaysWeekendsContract staff shareDays with no RN hoursResidents a day
Jan to Mar 20265.570.465.645.40 7.6%0 of 9069
Oct to Dec 20255.390.515.485.15 5.5%0 of 9269
Jul to Sep 20255.180.415.284.93 4.2%0 of 9272
Apr to Jun 20255.420.575.495.27 4.3%0 of 9169
United States, Jan to Mar 20263.750.623.923.335.3%0.5% of days
Indiana, Jan to Mar 20263.630.623.803.193.4%0.4% of days

Hours per resident per day: staff hours in the quarter divided by resident days (the daily census CMS derives from resident assessments). Registered nurses include the director of nursing and RNs with administrative duties; aides include nurse aides in training and medication aides, as in CMS's own staffing measure. How these are calculated.

Staff pay reports

Staff pay at this home

No staff pay figure for this home has passed review yet. A figure appears only after at least 5 reports from at least 3 different people, sent over at least 60 days, have passed review. If you work here, your report helps start one.

Official wage estimates for Indiana

JobMedianMiddle halfEmployed
Indiana, all employers
CNAs (nursing assistants)$18.43$17.80 to $21.3633,640
LPNs and LVNs$31.60$29.35 to $35.3014,480
Registered nurses$40.14$37.86 to $48.2868,980
United States, nursing care facilities
CNAs (nursing assistants)$20.67$17.91 to $22.55534,270
LPNs and LVNs$33.86$30.05 to $37.40188,210
Registered nurses$41.11$37.85 to $47.68142,270

Hourly wages; the middle half runs from the 25th to the 75th percentile. Source: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics, May 2025. BLS has no separate estimate for medication aides. These are survey estimates for whole occupations, not figures for any one home.

Work here? Share your pay anonymously

For Restoracy of Carmel. No name, email or phone, and nothing you could type about a resident: every answer is a number or a choice.

Your job
Employed by
Usual shift
Do you get a shift differential?
Optional questions
Mandatory overtime?
How did staffing feel on your usual shift?

Every report is reviewed before it counts; what it says about the home never decides whether it counts. How pay reports are handled.

How staff pay reports work · CNA pay by state

Quality measures

The measures CMS uses for the quality star. Lower is better for every one of them.

MeasureThis homeIndianaUS
Percentage of long-stay residents whose need for help with daily activities has increased
Long Stay residents, 2025Q2-2026Q1
6.711.013.9
Percentage of long-stay residents with a catheter inserted and left in their bladder
Long Stay residents, 2025Q2-2026Q1
0.00.40.8
Percentage of long-stay residents with a urinary tract infection
Long Stay residents, 2025Q2-2026Q1
0.41.11.6
Percentage of long-stay residents experiencing one or more falls with major injury
Long Stay residents, 2025Q2-2026Q1
3.83.93.2
Percentage of short-stay residents who newly received an antipsychotic medication
Short Stay residents, 2025Q2-2026Q1
0.01.21.6
Percentage of long-stay residents whose ability to walk independently worsened
Long Stay residents, 2025Q2-2026Q1
7.111.914.1
Percentage of long-stay residents with pressure ulcers
Long Stay residents, 2025Q2-2026Q1
5.63.64.6
Percentage of long-stay residents who received an antipsychotic medication
Long Stay residents, 2025Q2-2026Q1
11.813.615.4
Percentage of short-stay residents who were rehospitalized after a nursing home admission
Short Stay residents, 20250101-20251231
15.222.223.8
Percentage of short-stay residents who had an outpatient emergency department visit
Short Stay residents, 20250101-20251231
7.410.812.0
Number of hospitalizations per 1000 long-stay resident days
Long Stay residents, 20250101-20251231
1.11.61.9
Number of outpatient emergency department visits per 1000 long-stay resident days
Long Stay residents, 20250101-20251231
1.41.41.8

Short-term rehab results

For a stay to recover after a hospital visit, these are the results CMS publishes for Restoracy of Carmel's Medicare short-stay residents. On returning residents home or to the community, CMS rates it no different from the national rate (57.7% of residents, after adjusting for how sick they were). How to read these, and what Medicare pays for.

Went home or back to the community

57.7% this home

No different from the national rate

US median of homes 51.5% · Indiana: 111 better, 7 worse

Rate of successful return to home or community from a SNF (risk-standardized discharge to community rate). Higher is better. October 2022 to September 2024. 84 eligible stays.

Potentially preventable readmissions

10.6% this home

No different from the national rate

US median of homes 10.7% · Indiana: 0 better, 17 worse

Rate of potentially preventable hospital readmissions 30 days after discharge from a SNF (risk-standardized rate). Lower is better. October 2022 to September 2024. 110 eligible stays.

Infections that led to a hospital stay

6.4% this home

No different from the national rate

US median of homes 7.1% · Indiana: 0 better, 4 worse

Percentage of infections residents got during their SNF stay that resulted in hospitalization (risk-standardized rate). Lower is better. October 2023 to September 2024. 70 eligible stays.

Self-care and mobility at discharge

66.7% this home

Median of homes: Indiana60.0% · US 56.6%

Percentage of residents who are at or above an expected ability to care for themselves and move around at discharge. Higher is better. October 2024 to September 2025. 69 residents counted.

Falls with major injury

0.0% this home

Median of homes: Indiana0.0% · US 0.0%

Percentage of SNF residents who experience one or more falls with major injury during their SNF stay. Lower is better. October 2024 to September 2025. 76 residents counted.

New or worsened pressure ulcers

0.0% this home

Median of homes: Indiana1.4% · US 1.7%

Percentage of residents with pressure ulcers or pressure injuries that are new or worsened (adjusted rate). Lower is better. October 2024 to September 2025. 76 residents counted.

Medication list given at discharge

97.4% this home

Median of homes: Indiana100.0% · US 98.7%

Percentage of residents where the SNF provided a current medication list to the resident, family, and/or caregiver at final discharge. Higher is better. October 2024 to September 2025. 39 residents counted.

Source: CMS Skilled Nursing Facility Quality Reporting Program - Provider Data, released 2026-09-30. Better, no different and worse are CMS's own comparisons with the national rate, after adjusting for how sick residents were. Medians of homes and the state counts are worked out by us from the same file.

Owners and operators

Legal business name: MAJOR HOSPITAL.

NameRoleTypeShareSince
Couch, GinaContracted managing employeeIndividual01/01/2019
Euson, MatthewContracted managing employeeIndividual12/05/2022
Lindsay, BryanContracted managing employeeIndividual12/05/2022
Greenwood, AndrewW-2 managing employeeIndividual12/22/2020
Horner, JohnW-2 managing employeeIndividual12/22/2020
Beaty, JeffCorporate directorIndividual12/22/2020
Caldwell, DanaCorporate directorIndividual12/22/2020
Carter, DouglasCorporate directorIndividual12/22/2020
Coffin, JohnCorporate directorIndividual12/22/2020
Jones, CurtisCorporate directorIndividual12/22/2020
Sandman, JanCorporate directorIndividual12/22/2020
Tandy, SherriCorporate directorIndividual12/22/2020
Greenwood, AndrewCorporate officerIndividual12/22/2020
Horner, JohnCorporate officerIndividual01/01/2019
Euson Lindsay Legacy, LLCOperational/managerial controlOrganization12/05/2022
Green House Senior Living L.L.C.Operational/managerial controlOrganization01/01/2019
Couch, GinaOperational/managerial controlIndividual01/01/2019

As listed in the CMS ownership file, which names owners with a 5% or greater stake and the people and companies with operational or managerial control.

Questions to ask on a visit

Chosen from this home's own inspection record.

  1. How do you prevent falls and pressure injuries, and how are families told when one happens?Inspectors cited 6 problems in this area, most recently on February 26, 2025: "Provide appropriate treatment and care according to orders, resident’s preferences and goals."
  2. How do residents and families raise a complaint or grievance, and how fast is it answered?Inspectors cited 4 problems in this area, most recently on February 20, 2026: "Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident."
  3. When is the care plan meeting, and can family attend it?Inspectors cited 4 problems in this area, most recently on February 20, 2026: "Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed."
  4. What changed in infection control since the last inspection, and who on staff is the infection preventionist?Inspectors cited 3 problems in this area, most recently on February 20, 2026: "Provide and implement an infection prevention and control program."
  5. How long has the current administrator been here?CMS counts 1 administrator who left in the period it measured.

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Indiana contacts for a concern about a nursing home

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Common questions

What is Restoracy of Carmel's Medicare star rating?
CMS rates Restoracy of Carmel 4 out of 5 stars overall, with 3 for health inspections, 3 for staffing and 5 for quality measures (CMS data as of September 1, 2026).
How many deficiencies did Restoracy of Carmel get at its last inspection?
6 health deficiencies at the standard inspection on February 20, 2026. The Indiana average is 7.2.
Has Restoracy of Carmel been fined?
CMS lists no fines in the last three years.
Does Restoracy of Carmel accept Medicaid?
It is certified to take Medicaid (CMS lists it as "Medicare and Medicaid"). Certification does not mean a Medicaid bed is open: ask the admissions office.
Who owns Restoracy of Carmel?
CMS lists 17 owners and managers. Legal business name: MAJOR HOSPITAL.

Sources

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