Cypress Grove Post Acute
45 Forest Cove, Jackson, TN 38301 · Madison County · (731) 424-4200
170 certified beds, about 106 residents a day · For profit - Limited Liability company · Medicare and Medicaid since 2002
CMS Care Compare ratings, data as of September 1, 2026 · CCN 445453 · See it on Medicare.gov · Compare with other homes
The record in brief
At its most recent standard inspection, on July 15, 2026, inspectors cited 2 health deficiencies (the Tennessee average is 4.4, the national average 9.2).
Of 20 health citations since July 2022, 3 were rated as actual harm or immediate jeopardy to residents (2 immediate jeopardy).
CMS lists 1 fine totaling $17,355 in the last three years; the largest was $17,355, and the latest is dated September 25, 2024.
Nurses and nurse aides worked 3.72 hours per resident per day, against 3.80 across Tennessee and 3.86 nationally. Registered nurses accounted for 0.48 of those hours.
47.4% of nursing staff left within the year CMS measured (Tennessee average 48.9%).
CMS links it to Links Healthcare Group, an affiliated group of 32 nursing homes.
Health inspections
Federal rules call for a standard inspection at least every 15 months, plus a visit whenever a complaint is filed. Each mark below is one citation, colored by how serious inspectors rated it. How to read a citation.
Under each citation, the quoted text is the inspector's own summary from the federal statement of deficiencies (CMS form 2567), word for word apart from a privacy scrub; CMS removes residents' and staff names before it publishes the text. The full notes are on Medicare.gov.
Where its citations fall on CMS's grid
CMS rates every citation by how much harm it caused (rows) and how many residents it touched (columns). The count in each box is this home's, across all 20 health citations on file.
July 15, 2026Standard inspection · 2 citations
- D Provide safe and appropriate respiratory care for a resident when needed.
Inspectors wroteBased on facility policy review, the facility Treat in Place Protocol review, medical record review, observation, and interview, the facility failed to follow physician orders for the use of oxygen for 1 of 2 (Resident #5) sampled residents reviewed for oxygen.
- D Provide and implement an infection prevention and control program.
Inspectors wroteBased on facility policy review, medical record review, observation, and interview, the facility failed to ensure the prevention and spread of infections when 1 of 4 (Licensed Practical Nurse (LPN) A) staff members failed to clean reusable resident care equipment for 1 of 5 residents (Resident #42) and when 1 of 4 (Registered Nurse (RN) B) staff members improperly disposed of used sharps for 1 of 5 residents (Resident #104) reviewed during medication administration.
June 18, 2025Standard inspection · 3 citations
- D Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Inspectors wroteBased on policy review, medical record review, observation, and interview, the facility failed to ensure the environment was free of accident hazards when unsecured sharps were observed in 1 of 10 (Resident #18) resident bathrooms on the secured unit for 1 of 14 (Resident #18) residents observed for accident hazards. There were 10 Wandering residents on the secured unit.
- D Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Inspectors wroteBased on policy review, medical record review, observation, and interview, the facility failed to ensure medications were properly stored and secured when 2 of 4 (Licensed Practical Nurse (LPN) A and Registered Nurse (RN) E medications were observed unsecured and unattended in 2 of 7 (Memory Care Medication Cart and 300 Hall Medication Cart) medication storage areas.
- D Provide and implement an infection prevention and control program.
Inspectors wroteBased on policy review, medical record review, observation, and interview, the facility failed to ensure safe infection control practices to help prevent the spread of infectious diseases for 2 of 6 (Resident #4 and #44) residents observed during medication administration when 2 of 4 nurses (Registered Nurse (RN) E and Licensed Practical Nurse (LPN) D) failed to disinfect a stethoscope and use a clean syringe after the syringe was contaminated.
September 25, 2024Complaint inspection · 2 citations
- G Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Inspectors wroteBased on the National Pressure Injury Advisory Panel 2019 Guidelines, policy review, medical record review, observation, and interview, the facility failed to provide care and services to appropriately identify pressure ulcers/pressure injuries (PU/PIs), to provide services to promote healing, and to promptly notify the physician or practitioner for changes in the right foot PU/PI wound status to reduce the risk for infection for 1 of 4 (Resident #9) sampled residents reviewed for PU/PIs. [...]
- D Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Inspectors wroteBased on policy review, observation, and interview, the facility failed to provide a clean and sanitary environment for 3 of 4 (100-Hall, 200-Hall and 300-Hall) hallways observed.
July 14, 2022Standard inspection · 13 citations
- J Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Inspectors wroteBased on policy review, medical record review, observation, and interview, the facility failed to provide a safe environment and ensure supervision to prevent neglect for 1 of 3 sampled residents (Resident #36) reviewed for elopement risk. The facility's failure to provide care and services necessary to prevent neglect resulted in Immediate Jeopardy when Resident #36, a vulnerable resident with severe cognitive impairment was found 0.9 miles from the facility on a warm summer day. The facility was unaware of the resident's location for approximately 30-45 minutes. Resident #36 was located on the corner of a busy street in an [NAME] area by a facility staff member driving on her lunch break. [...]
- J Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Inspectors wroteBased on policy review, weather website review, medical record review, observation, and interview, the facility failed to ensure a safe, secure environment for 1 of 3 sampled residents (Resident #36) reviewed for elopement/wandering. The facility's failure to ensure a safe, secure environment resulted in Immediate Jeopardy when Resident #36, a vulnerable cognitively impaired resident, exited the facility unsupervised through an unlocked door. Resident #36 was found by a facility staff member driving on her lunch break approximately 0.9 miles from the facility, approximately 30-45 minutes later. Immediate Jeopardy (IJ) is a situation in which the provider's noncompliance with one or more requirements of participation has caused, or is likely to cause, serious injury, harm and impairment or death to a resident. [...]
- E Provide and implement an infection prevention and control program.
Inspectors wroteBased on policy review, medical record review, observation, and interview, the facility failed to ensure practices to prevent the spread of infection were followed when 1 of 1 nurses (Licensed Practical Nurse (LPN) #7) failed to perform proper hand hygiene during wound care for 2 of 2 sampled residents (Resident #32 and #43) reviewed during wound care.
- D Allow resident to participate in the development and implementation of his or her person-centered plan of care.
Inspectors wroteBased on policy review, medical record review, and interview, the facility failed to ensure 2 of 18 sampled residents (Resident #12 and #32) or their families were invited to participate in planning their care.
- D Reasonably accommodate the needs and preferences of each resident.
Inspectors wroteBased on policy review, medical record review, observation, and interview, the facility failed to provide reasonable accommodations to meet the residents' needs for the use of a call light for 2 of 25 sampled residents (Resident #34 and #38) reviewed.
- D Ensure each resident receives an accurate assessment.
Inspectors wroteBased on review of the Centers for Medicare & Medicaid Services (CMS) Long-Term Care (LTC) Facility Resident Assessment Instrument (RAI) 3.0 dated October 2019, medical record review, and interview, the facility failed to ensure residents were accurately assessed for nutritional status and falls for 2 of 18 sampled residents (Resident #38 and #55) reviewed.
- D Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Inspectors wroteBased on policy review, medical record review, and interview, the facility failed to develop and implement a comprehensive Care Plan for antianxiety and anticoagulant medication and falls for 2 of 18 sampled residents (Resident #63 and #78) reviewed.
- D Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Inspectors wroteBased on policy review, medical record review, and interview, the facility failed to follow Physician Orders for treatment of a Urinary Tract Infection for 1 of 2 sampled residents (Resident #8) reviewed with Urinary Tract Infections.
- D Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Inspectors wroteBased on medical record review, observation, and interview the facility failed to provide care and services for residents with enteral feeding tubes when 2 of 2 nurses (Licensed Practical Nurse (LPN) #1 and #2) were observed administering medications through a Percutaneous Endoscopic Gastrostomy (PEG) tube by applying pressure and pushing the medications into the tube without attempting to administer them by gravity and failed to appropriately store the feeding syringe for 1 of 1 sampled residents (Resident #29) observed during PEG medication administration.
- D Provide safe, appropriate pain management for a resident who requires such services.
Inspectors wroteBased on policy review, medical record review, and interview, the facility failed to administer pain medications as ordered for 1 of 5 sampled residents (Resident #17) reviewed.
- D Ensure medication error rates are not 5 percent or greater.
Inspectors wroteBased on policy review, medical record review, observation, and interview, the facility failed to administer medications with a medication error rate less than 5% (percent) when 2 of 4 nurses (Licensed Practical Nurse (LPN) #1 and #4) failed to administer medications as ordered to 2 of 6 sampled residents (Resident #36 and #56) reviewed during medication administration. A total of 3 errors were observed out of 31 opportunities, resulting in a 9.68% error rate.
- D Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Inspectors wroteBased on policy review, observation, and interview, the facility failed to ensure medications were properly and securely stored when unattended and unsecured medications were found in 4 of 146 resident rooms (Resident #12, #29, #38, and #43) and when medications were expired in 1 of 8 medication storage areas (200 Hall Medication Room).
- D Provide or obtain dental services for each resident.
Inspectors wroteBased on policy review, medical record review, and interview, the facility failed to ensure dental services were provided for 1 of 1 sampled residents (Resident #32) reviewed.
Fire safety inspections
15 fire safety citations on file: 5 on July 15, 2026, 8 on June 18, 2025, 2 on July 14, 2022.
Every fire safety citation15 citations
- D Develop and maintain an Emergency Preparedness Program (EP).
- D Properly select, install, inspect, or maintain portable fire extinguishes.
- D Install corridor and hallway doors that block smoke.
- D Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
- D Have restrictions on the use of portable space heaters.
- D Keep aisles, corridors, and exits free of obstruction in case of emergency.
- D Provide properly protected cooking facilities.
- D Inspect, test, and maintain automatic sprinkler systems.
- D Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
- D To conduct inspection, testing and maintenance of fire doors by qualified individuals.
- D Have restrictions on the use of portable space heaters.
- D Ensure proper usage of power strips and extension cords.
- D Ensure precautions for handling oxygen cylinders and equipment are correctly followed.
- D Inspect, test, and maintain automatic sprinkler systems.
- D Ensure proper usage of power strips and extension cords.
Fines and payment denials
| Date | Penalty | Amount or length |
|---|---|---|
| September 25, 2024 | Fine | $17,355 |
A payment denial means Medicare and Medicaid stopped paying for new admissions for that period.
Staffing
Hours of care per resident per day, from the payroll records every home sends CMS. Higher means more staff time with each resident.
| Measure | This home | Tennessee | United States |
|---|---|---|---|
| All nursing staff (RN, LPN and aides) | 3.72 | 3.80 | 3.86 |
| Registered nurses | 0.48 | 0.60 | 0.69 |
| All nursing staff on weekends | 3.44 | 3.31 | 3.42 |
| Nurse aides | 2.14 | ||
| Licensed practical nurses | 1.10 | ||
| Nursing staff turnover (share who left in a year) | 47.4% | 48.9% | 45.8% |
| Registered nurse turnover | 33.3% | 43.2% | 42.9% |
| Administrators who left | 0 |
CMS expects 4.02 hours a day for residents as sick as this home's (its case-mix figure). The staffing star compares the two.
Staffing by quarter, from daily payroll records
Every nursing home sends CMS its staff hours for each day (the Payroll Based Journal). Here they are added up by quarter. The latest quarter is the one behind the figures above. In January to March 2026, nursing staff hours per resident were 3.84 on weekdays and 3.44 on weekends, 10% lower on weekends (nationally, weekends ran 15% lower). Contract or agency staff worked 3.7% of nursing hours, against 5.3% nationally. Total nursing hours per resident went from 3.53 in April to June 2025 to 3.72 in January to March 2026.
| Quarter | All nursing staff | Registered nurses | Weekdays | Weekends | Contract staff share | Days with no RN hours | Residents a day |
|---|---|---|---|---|---|---|---|
| Jan to Mar 2026 | 3.72 | 0.48 | 3.84 | 3.44 | 3.7% | 0 of 90 | 106 |
| Oct to Dec 2025 | 3.92 | 0.48 | 4.07 | 3.54 | 8.8% | 0 of 92 | 99 |
| Jul to Sep 2025 | 3.63 | 0.48 | 3.79 | 3.24 | 1.9% | 0 of 92 | 88 |
| Apr to Jun 2025 | 3.53 | 0.46 | 3.69 | 3.11 | 6.2% | 0 of 91 | 84 |
| United States, Jan to Mar 2026 | 3.75 | 0.62 | 3.92 | 3.33 | 5.3% | 0.5% of days | |
| Tennessee, Jan to Mar 2026 | 3.75 | 0.56 | 3.95 | 3.27 | 4.0% | 0.7% of days |
Hours per resident per day: staff hours in the quarter divided by resident days (the daily census CMS derives from resident assessments). Registered nurses include the director of nursing and RNs with administrative duties; aides include nurse aides in training and medication aides, as in CMS's own staffing measure. How these are calculated.
Staff pay reports
Staff pay at this home
No staff pay figure for this home has passed review yet. A figure appears only after at least 5 reports from at least 3 different people, sent over at least 60 days, have passed review.
Official wage estimates for Tennessee
| Job | Median | Middle half | Employed |
|---|---|---|---|
| Tennessee, all employers | |||
| CNAs (nursing assistants) | $18.27 | $17.09 to $19.66 | 27,040 |
| LPNs and LVNs | $28.31 | $23.64 to $30.12 | 20,830 |
| Registered nurses | $39.18 | $36.28 to $45.79 | 72,200 |
| United States, nursing care facilities | |||
| CNAs (nursing assistants) | $20.67 | $17.91 to $22.55 | 534,270 |
| LPNs and LVNs | $33.86 | $30.05 to $37.40 | 188,210 |
| Registered nurses | $41.11 | $37.85 to $47.68 | 142,270 |
Hourly wages; the middle half runs from the 25th to the 75th percentile. Source: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics, May 2025. BLS has no separate estimate for medication aides. These are survey estimates for whole occupations, not figures for any one home.
Quality measures
The measures CMS uses for the quality star. Lower is better for every one of them.
| Measure | This home | Tennessee | US |
|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased Long Stay residents, 2025Q2-2026Q1 | 12.0 | 14.0 | 13.9 |
| Percentage of long-stay residents with a catheter inserted and left in their bladder Long Stay residents, 2025Q2-2026Q1 | 1.2 | 0.7 | 0.8 |
| Percentage of long-stay residents with a urinary tract infection Long Stay residents, 2025Q2-2026Q1 | 0.3 | 1.8 | 1.6 |
| Percentage of long-stay residents experiencing one or more falls with major injury Long Stay residents, 2025Q2-2026Q1 | 1.3 | 3.4 | 3.2 |
| Percentage of short-stay residents who newly received an antipsychotic medication Short Stay residents, 2025Q2-2026Q1 | 3.7 | 1.7 | 1.6 |
| Percentage of long-stay residents whose ability to walk independently worsened Long Stay residents, 2025Q2-2026Q1 | 14.9 | 17.2 | 14.1 |
| Percentage of long-stay residents with pressure ulcers Long Stay residents, 2025Q2-2026Q1 | 8.2 | 5.0 | 4.6 |
| Percentage of long-stay residents who received an antipsychotic medication Long Stay residents, 2025Q2-2026Q1 | 18.0 | 16.9 | 15.4 |
| Percentage of short-stay residents who were rehospitalized after a nursing home admission Short Stay residents, 20250101-20251231 | 8.5 | 22.6 | 23.8 |
| Percentage of short-stay residents who had an outpatient emergency department visit Short Stay residents, 20250101-20251231 | 12.7 | 11.2 | 12.0 |
| Number of hospitalizations per 1000 long-stay resident days Long Stay residents, 20250101-20251231 | 1.5 | 1.7 | 1.9 |
| Number of outpatient emergency department visits per 1000 long-stay resident days Long Stay residents, 20250101-20251231 | 1.3 | 1.6 | 1.8 |
Owners and operators
Legal business name: GOODHOPE BAY HOLDINGS LLC. CMS links this home to Links Healthcare Group, a group of 32 nursing homes averaging 3 stars overall.
| Name | Role | Type | Share | Since |
|---|---|---|---|---|
| 45 Forest Cove Tn LLC | 5% or greater mortgage interest | Organization | 01/01/2025 | |
| Rodriguez, Curtis | Managing control - governing body | Individual | 01/01/2025 | |
| Tilford, Toby | Managing control - governing body | Individual | 01/01/2025 | |
| Links Healthcare Group LLC | Operational/managerial control | Organization | 12/26/2024 | |
| Hammond, Jere | Operational/managerial control | Individual | 01/01/2025 | |
| Rodriguez, Curtis | Operational/managerial control | Individual | 01/01/2025 | |
| Sanders, Zabian | Operational/managerial control | Individual | 01/01/2025 | |
| Tilford, Toby | Operational/managerial control | Individual | 01/01/2025 | |
| 45 Forest Cove Tn LLC | Adp of the SNF | Organization | 12/26/2024 | |
| Links Healthcare Group LLC | Adp of the SNF | Organization | 01/02/2025 | |
| Hammond, Jere | Adp of the SNF | Individual | 01/01/2025 | |
| Sanders, Zabian | Adp of the SNF | Individual | 01/01/2025 |
As listed in the CMS ownership file, which names owners with a 5% or greater stake and the people and companies with operational or managerial control.
Questions to ask on a visit
Chosen from this home's own inspection record.
- How do you prevent falls and pressure injuries, and how are families told when one happens?Inspectors cited 8 problems in this area, most recently on July 15, 2026: "Provide safe and appropriate respiratory care for a resident when needed."
- What changed in infection control since the last inspection, and who on staff is the infection preventionist?Inspectors cited 3 problems in this area, most recently on July 15, 2026: "Provide and implement an infection prevention and control program."
- How are medications reviewed, and how often are antipsychotic or sedating drugs used?Inspectors cited 3 problems in this area, most recently on June 18, 2025: "Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs."
- How do residents and families raise a complaint or grievance, and how fast is it answered?Inspectors cited 3 problems in this area, most recently on September 25, 2024: "Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely."
Other nursing homes nearby
- West Tennessee Post Acute Jackson, 0.1 mi · 4 of 5 stars · 12 citations
- Mission Convalescent Home Jackson, 1.7 mi · 3 of 5 stars · 20 citations
- Laurelwood Health Care Center Jackson, 2.7 mi · 1 of 5 stars · 20 citations
- Maplewood Health Care Center Jackson, 3.2 mi · 1 of 5 stars · 26 citations
- Northbrooke Post Acute Jackson, 3.8 mi · 1 of 5 stars · 32 citations
- Christian Care Center of Medina Medina, 9.2 mi · 1 of 5 stars · 28 citations
- W D Bill Manning Tennessee State Veterans Home Humboldt, 13.3 mi · 5 of 5 stars · 8 citations
- Avondale Health and Rehabilitation Center, LLC Humboldt, 14.8 mi · 2 of 5 stars · 19 citations
Tennessee contacts for a concern about a nursing home
These are the official offices in Tennessee. NursingHomeClear cannot take or act on complaints.
- Inspections and complaints: Tennessee Health Facilities Commission, Division of Licensure and Regulation, the state agency that inspects nursing homes for CMS and takes complaints about care.
- Resident advocate: Tennessee Long-Term Care Ombudsman, Department of Disability and Aging, 877-236-0013. The long-term care ombudsman is a free, confidential advocate for residents and families, set up under the federal Older Americans Act.
Common questions
- What is Cypress Grove Post Acute's Medicare star rating?
- CMS rates Cypress Grove Post Acute 4 out of 5 stars overall, with 4 for health inspections, 3 for staffing and 3 for quality measures (CMS data as of September 1, 2026).
- How many deficiencies did Cypress Grove Post Acute get at its last inspection?
- 2 health deficiencies at the standard inspection on July 15, 2026. The Tennessee average is 4.4.
- Has Cypress Grove Post Acute been fined?
- Yes. CMS lists 1 fine totaling $17,355 in the last three years.
- Does Cypress Grove Post Acute accept Medicaid?
- It is certified to take Medicaid (CMS lists it as "Medicare and Medicaid"). Certification does not mean a Medicaid bed is open: ask the admissions office.
- Who owns Cypress Grove Post Acute?
- CMS lists 12 owners and managers, and links the home to Links Healthcare Group. Legal business name: GOODHOPE BAY HOLDINGS LLC.
Sources
- Ratings, staffing and fines: CMS Provider Information, released September 30, 2026, data as of September 1, 2026.
- Citations: CMS Health Deficiencies and Fire Safety Deficiencies.
- Owners: CMS Ownership. Penalties: CMS Penalties.
- Staffing by quarter: CMS Payroll Based Journal Daily Nurse Staffing, April 2025 to March 2026, summed by NursingHomeClear.
- Inspector summaries: CMS Full Statement of Deficiencies (CMS-2567 text), data as of September 1, 2026. Each quote is the part of the statement before the detailed findings.
- Inspection reports with the inspectors' full notes are on this home's Medicare.gov page.
- Something wrong on this page? Ask for a correction. We fix errors in our copy of the data; findings themselves can only be changed by CMS and the state.
- NursingHomeClear is independent and not affiliated with CMS, Medicare or any state agency. This page reports federal records; it does not rate, recommend or endorse any home, and it is not medical or legal advice.