Home / North Carolina / Wilmington
Cypress Pointe Rehabilitation Center
2006 South 16th Street, Wilmington, NC 28401 · New Hanover County · (910) 763-6271
90 certified beds, about 78 residents a day · For profit - Individual · Medicare and Medicaid since 1976
CMS Care Compare ratings, data as of September 1, 2026 · CCN 345002 · See it on Medicare.gov · Compare with other homes
The record in brief
At its most recent standard inspection, on May 7, 2026, inspectors cited 1 health deficiency (the North Carolina average is 4.7, the national average 9.2).
None of its 3 health citations since February 2024 was rated as actual harm or immediate jeopardy.
CMS lists no fines against this home in the last three years.
Nurses and nurse aides worked 3.40 hours per resident per day, against 3.85 across North Carolina and 3.86 nationally. Registered nurses accounted for 0.79 of those hours.
47.0% of nursing staff left within the year CMS measured (North Carolina average 49.0%).
CMS links it to Sovereign Healthcare Holdings, an affiliated group of 43 nursing homes.
Health inspections
Federal rules call for a standard inspection at least every 15 months, plus a visit whenever a complaint is filed. Each mark below is one citation, colored by how serious inspectors rated it. How to read a citation.
Under each citation, the quoted text is the inspector's own summary from the federal statement of deficiencies (CMS form 2567), word for word apart from a privacy scrub; CMS removes residents' and staff names before it publishes the text. The full notes are on Medicare.gov.
Where its citations fall on CMS's grid
CMS rates every citation by how much harm it caused (rows) and how many residents it touched (columns). The count in each box is this home's, across all 3 health citations on file.
May 7, 2026Standard inspection · 1 citation
- D Provide safe, appropriate dialysis care/services for a resident who requires such services.
Inspectors wroteBased on observations, record review, and resident, staff, and Physician interviews, the facility failed to remove a dressing and visually assess a resident's dialysis fistula (an arteriovenous (AV) fistula is a surgical connection between an artery and a vein, usually in the forearm or upper arm created to provide reliable access for dialysis) as ordered by the physician for 1 of 2 residents reviewed for dialysis (Resident #5).
March 20, 2025Standard inspection · 1 citation
- D Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Inspectors wroteBased on record review, and staff and Physician interviews, the facility failed to maintain complete medical records by not documenting a reweight following a significant increase in the weekly weights that were obtained for a resident admitted with acute congestive heart failure. Resident #72 experienced no significant outcome. This occurred for 1 of 1 resident reviewed for weight management (Resident #72).
February 22, 2024Standard inspection · 1 citation
- E Provide enough food/fluids to maintain a resident's health.
Inspectors wroteBased on observations, record review, staff, Physician Assistant, Registered Dietician, and Physician interviews the facility failed to maintain a system to identify weight loss by not obtaining monthly weights on residents at risk for nutritional decline including weight loss for 3 of 7 residents ( Resident #77, 71, 37) and failed to obtain a weight and verify the accuracy of a weight for a 1 of 7 residents (Resident #13) reviewed for nutrition.
Fire safety inspections
7 fire safety citations on file: 4 on May 7, 2026, 1 on March 20, 2025, 2 on February 22, 2024.
Every fire safety citation7 citations
- E Have properly located and lighted "Exit" signs.
- E Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
- D Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
- D Install an approved automatic sprinkler system.
- D Meet requirements for the installation and maintenance of electrical systems.
- D Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
- D Install a fire alarm system that can be heard throughout the facility.
Fines and payment denials
CMS lists no fines or payment denials against this home in the last three years. The national average is 0.9 fines per home.
Staffing
Hours of care per resident per day, from the payroll records every home sends CMS. Higher means more staff time with each resident.
| Measure | This home | North Carolina | United States |
|---|---|---|---|
| All nursing staff (RN, LPN and aides) | 3.40 | 3.85 | 3.86 |
| Registered nurses | 0.79 | 0.62 | 0.69 |
| All nursing staff on weekends | 3.33 | 3.42 | 3.42 |
| Nurse aides | 2.01 | ||
| Licensed practical nurses | 0.60 | ||
| Nursing staff turnover (share who left in a year) | 47.0% | 49.0% | 45.8% |
| Registered nurse turnover | 35.7% | 45.6% | 42.9% |
| Administrators who left | 0 |
CMS expects 3.68 hours a day for residents as sick as this home's (its case-mix figure). The staffing star compares the two.
Staffing by quarter, from daily payroll records
Every nursing home sends CMS its staff hours for each day (the Payroll Based Journal). Here they are added up by quarter. The latest quarter is the one behind the figures above. In January to March 2026, nursing staff hours per resident were 3.43 on weekdays and 3.33 on weekends, 3% lower on weekends (nationally, weekends ran 15% lower). Contract or agency staff worked 0.0% of nursing hours, against 5.3% nationally. Total nursing hours per resident went from 3.65 in April to June 2025 to 3.40 in January to March 2026.
| Quarter | All nursing staff | Registered nurses | Weekdays | Weekends | Contract staff share | Days with no RN hours | Residents a day |
|---|---|---|---|---|---|---|---|
| Jan to Mar 2026 | 3.40 | 0.79 | 3.43 | 3.33 | 0.0% | 0 of 90 | 78 |
| Oct to Dec 2025 | 3.70 | 0.81 | 3.72 | 3.64 | 0.0% | 0 of 92 | 78 |
| Jul to Sep 2025 | 3.54 | 0.76 | 3.61 | 3.34 | 0.0% | 0 of 92 | 80 |
| Apr to Jun 2025 | 3.65 | 0.67 | 3.80 | 3.27 | 0.0% | 0 of 91 | 79 |
| United States, Jan to Mar 2026 | 3.75 | 0.62 | 3.92 | 3.33 | 5.3% | 0.5% of days | |
| North Carolina, Jan to Mar 2026 | 3.65 | 0.53 | 3.82 | 3.25 | 8.0% | 0.7% of days |
Hours per resident per day: staff hours in the quarter divided by resident days (the daily census CMS derives from resident assessments). Registered nurses include the director of nursing and RNs with administrative duties; aides include nurse aides in training and medication aides, as in CMS's own staffing measure. How these are calculated.
Quality measures
The measures CMS uses for the quality star. Lower is better for every one of them.
| Measure | This home | North Carolina | US |
|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased Long Stay residents, 2025Q2-2026Q1 | 5.7 | 15.6 | 13.9 |
| Percentage of long-stay residents with a catheter inserted and left in their bladder Long Stay residents, 2025Q2-2026Q1 | 0.0 | 0.7 | 0.8 |
| Percentage of long-stay residents with a urinary tract infection Long Stay residents, 2025Q2-2026Q1 | 0.0 | 2.3 | 1.6 |
| Percentage of long-stay residents experiencing one or more falls with major injury Long Stay residents, 2025Q2-2026Q1 | 1.8 | 3.5 | 3.2 |
| Percentage of short-stay residents who newly received an antipsychotic medication Short Stay residents, 2025Q2-2026Q1 | 0.2 | 1.4 | 1.6 |
| Percentage of long-stay residents whose ability to walk independently worsened Long Stay residents, 2025Q2-2026Q1 | 5.4 | 18.3 | 14.1 |
| Percentage of long-stay residents with pressure ulcers Long Stay residents, 2025Q2-2026Q1 | 3.7 | 5.5 | 4.6 |
| Percentage of long-stay residents who received an antipsychotic medication Long Stay residents, 2025Q2-2026Q1 | 10.8 | 14.0 | 15.4 |
| Percentage of short-stay residents who were rehospitalized after a nursing home admission Short Stay residents, 20250101-20251231 | 16.4 | 22.9 | 23.8 |
| Percentage of short-stay residents who had an outpatient emergency department visit Short Stay residents, 20250101-20251231 | 10.5 | 12.9 | 12.0 |
| Number of hospitalizations per 1000 long-stay resident days Long Stay residents, 20250101-20251231 | 2.3 | 1.8 | 1.9 |
| Number of outpatient emergency department visits per 1000 long-stay resident days Long Stay residents, 20250101-20251231 | 1.5 | 1.8 | 1.8 |
Owners and operators
Legal business name: CYPRESS POINTE REHABILITATION CENTER LLC. CMS links this home to Sovereign Healthcare Holdings, a group of 43 nursing homes averaging 3.7 stars overall.
| Name | Role | Type | Share | Since |
|---|---|---|---|---|
| Sovereign Carolina Holdings LLC | Direct ownership interest | Organization | 03/06/2014 | |
| Cronquist 2015 Family Tr | Indirect ownership interest | Organization | 12/31/2015 | |
| John J Notermann Business Tr | Indirect ownership interest | Organization | 11/12/2017 | |
| Healthcare Financial Solutions LLC | 5% or greater security interest | Organization | 12/31/2015 | |
| Southern Healthcare Management LLC | Operational/managerial control | Organization | 05/01/2014 | |
| Sovereign Healthcare Holdings LLC | Operational/managerial control | Organization | 05/01/2014 | |
| Cronquist, Royce | Operational/managerial control | Individual | 02/01/2018 | |
| Forrai, Angela | Operational/managerial control | Individual | 01/03/2018 | |
| Melton, Donald | Operational/managerial control | Individual | 05/01/2014 | |
| Williams, Mark | Operational/managerial control | Individual | 05/01/2015 | |
| Kelly, Michelle | Individual is an owner, partner or trustee of any ADP of the SNF | Individual | 05/23/2025 | |
| Notermann, Brenda | Individual is an owner, partner or trustee of any ADP of the SNF | Individual | 04/11/2025 | |
| Southern Healthcare Management LLC | Adp of the SNF | Organization | 08/29/2025 | |
| Cronquist, Royce | Adp of the SNF | Individual | 02/01/2018 | |
| Forrai, Angela | Adp of the SNF | Individual | 01/03/2018 | |
| Melton, Donald | Adp of the SNF | Individual | 05/01/2014 | |
| Williams, Mark | Adp of the SNF | Individual | 05/01/2015 |
As listed in the CMS ownership file, which names owners with a 5% or greater stake and the people and companies with operational or managerial control.
Questions to ask on a visit
Chosen from this home's own inspection record.
- How do you prevent falls and pressure injuries, and how are families told when one happens?Inspectors cited 2 problems in this area, most recently on May 7, 2026: "Provide safe, appropriate dialysis care/services for a resident who requires such services."
- When is the care plan meeting, and can family attend it?Inspectors cited 1 problem in this area, most recently on March 20, 2025: "Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards."
- Who is on the floor on Saturday and Sunday, and how many residents does each aide care for?Weekend nurse staffing here was 3.33 hours per resident per day, below the North Carolina average of 3.42.
Other nursing homes nearby
- Peak Resources-Wilmington, Inc Wilmington, 1 mi · 1 of 5 stars · 33 citations
- August Healthcare at Wilmington Wilmington, 1.1 mi · 1 of 5 stars · 30 citations
- Azalea Health & Rehab Center Wilmington, 2.2 mi · 2 of 5 stars · 26 citations
- Brunswick Cove Nursing Center Winnabow, 4 mi · 2 of 5 stars · 20 citations
- Liberty Commons Rehabilitation Center Wilmington, 4.3 mi · 2 of 5 stars · 17 citations
- Bradley Creek Health Center Wilmington, 4.5 mi · 5 of 5 stars · 3 citations
- Trinity Grove Wilmington, 5 mi · 3 of 5 stars · 15 citations
- Autumn Care of Myrtle Grove Wilmington, 5.7 mi · 1 of 5 stars · 41 citations
North Carolina contacts for a concern about a nursing home
These are the official offices in North Carolina. NursingHomeClear cannot take or act on complaints.
- Inspections and complaints: NC Division of Health Service Regulation, Nursing Home Licensure and Certification Section, the state agency that inspects nursing homes for CMS and takes complaints about care.
- Resident advocate: North Carolina Long-Term Care Ombudsman Program. The long-term care ombudsman is a free, confidential advocate for residents and families, set up under the federal Older Americans Act.
- State inspection reports: NC DHSR Regulated Facilities search (Statements of Deficiencies), where North Carolina publishes its own records on licensed homes.
Common questions
- What is Cypress Pointe Rehabilitation Center's Medicare star rating?
- CMS rates Cypress Pointe Rehabilitation Center 5 out of 5 stars overall, with 5 for health inspections, 4 for staffing and 5 for quality measures (CMS data as of September 1, 2026).
- How many deficiencies did Cypress Pointe Rehabilitation Center get at its last inspection?
- 1 health deficiency at the standard inspection on May 7, 2026. The North Carolina average is 4.7.
- Has Cypress Pointe Rehabilitation Center been fined?
- CMS lists no fines in the last three years.
- Does Cypress Pointe Rehabilitation Center accept Medicaid?
- It is certified to take Medicaid (CMS lists it as "Medicare and Medicaid"). Certification does not mean a Medicaid bed is open: ask the admissions office.
- Who owns Cypress Pointe Rehabilitation Center?
- CMS lists 17 owners and managers, and links the home to Sovereign Healthcare Holdings. Legal business name: CYPRESS POINTE REHABILITATION CENTER LLC.
Sources
- Ratings, staffing and fines: CMS Provider Information, released September 30, 2026, data as of September 1, 2026.
- Citations: CMS Health Deficiencies and Fire Safety Deficiencies.
- Owners: CMS Ownership. Penalties: CMS Penalties.
- Staffing by quarter: CMS Payroll Based Journal Daily Nurse Staffing, April 2025 to March 2026, summed by NursingHomeClear.
- Inspector summaries: CMS Full Statement of Deficiencies (CMS-2567 text), data as of September 1, 2026. Each quote is the part of the statement before the detailed findings.
- Inspection reports with the inspectors' full notes are on this home's Medicare.gov page.
- Something wrong on this page? Ask for a correction. We fix errors in our copy of the data; findings themselves can only be changed by CMS and the state.
- NursingHomeClear is independent and not affiliated with CMS, Medicare or any state agency. This page reports federal records; it does not rate, recommend or endorse any home, and it is not medical or legal advice.