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Durham-Hensley Health and Rehabilitation

55 Nursing Home Rd, Chuckey, TN 37641 · Greene County · (423) 257-6761

75 certified beds, about 62 residents a day · For profit - Individual · Medicare and Medicaid since 2005

Certified for Medicaid Certified for Medicare
Overall
4 of 5
Health inspections
4 of 5
Staffing
2 of 5
Quality measures
2 of 5

CMS Care Compare ratings, data as of September 1, 2026 · CCN 445478 · See it on Medicare.gov · Compare with other homes

The record in brief

At its most recent standard inspection, on June 10, 2026, inspectors cited 3 health deficiencies (the Tennessee average is 4.4, the national average 9.2).

None of its 9 health citations since February 2020 was rated as actual harm or immediate jeopardy.

CMS lists no fines against this home in the last three years.

Nurses and nurse aides worked 3.49 hours per resident per day, against 3.80 across Tennessee and 3.86 nationally. Registered nurses accounted for 0.64 of those hours.

50.8% of nursing staff left within the year CMS measured (Tennessee average 48.9%).

Health inspections

Federal rules call for a standard inspection at least every 15 months, plus a visit whenever a complaint is filed. Each mark below is one citation, colored by how serious inspectors rated it. How to read a citation.

Under each citation, the quoted text is the inspector's own summary from the federal statement of deficiencies (CMS form 2567), word for word apart from a privacy scrub; CMS removes residents' and staff names before it publishes the text. The full notes are on Medicare.gov.

Potential for minimal harm Potential for more than minimal harm Actual harm Immediate jeopardy Found on a complaint visit

Where its citations fall on CMS's grid

CMS rates every citation by how much harm it caused (rows) and how many residents it touched (columns). The count in each box is this home's, across all 9 health citations on file.

Severity
Isolated
Pattern
Widespread
Immediate jeopardy
0J
0K
0L
Actual harm
0G
0H
0I
Potential for more than minimal harm
9D
0E
0F
Potential for minimal harm
0A
0B
0C
June 10, 2026Standard inspection · 3 citations
  1. D
    Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
    F628 · Resident Rights · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) July 6, 2026
    Inspectors wroteBased on medical record review and interviews, the facility failed to notify the Long-Term Care (LTC) District State Ombudsman of resident discharges and transfers from the facility for 4 residents (Resident #7, Resident #1, Resident #37, and Resident #90) of 4 residents reviewed for discharges and transfers.
  2. D
    Ensure medication error rates are not 5 percent or greater.
    F759 · Pharmacy Service · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) July 6, 2026
    Inspectors wroteBased on facility policy review, medical record review, observation, and interviews, the facility failed to maintain a medication error rate less than 5 percent when medications were omitted and not administered timely for 1 resident (Resident #10) of 5 residents observed for medication administration, resulting in 4 medication errors out of 42 medication administration opportunities, an error rate of 9.52%.
  3. D
    Make sure that a working call system is available in each resident's bathroom and bathing area.
    F919 · Environmental · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) July 6, 2026
    Inspectors wroteBased on facility policy review, medical record review, observations, and interviews the facility failed to ensure the call light was in reach for 1 resident (Resident #50) of 63 residents observed.
August 23, 2023Standard inspection · 6 citations
  1. D
    PASARR screening for Mental disorders or Intellectual Disabilities
    F645 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) September 22, 2023
    Inspectors wroteBased on record review and interview the facility failed to resubmit a timely Level l (one) Pre-admission Screening and Resident Review (PASRR) for 1 resident (#40) of 6 residents reviewed for PASRR.
  2. D
    Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    F656 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) September 15, 2023
    Inspectors wroteBased on facility policy review, record review, observation and interview, the facility failed to develop a comprehensive care plan to meet the trauma informed care needs of 1 resident (Resident #9) of 29 residents reviewed for care plans.
  3. D
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    F689 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) September 15, 2023
    Inspectors wroteBased on facility policy review, record review, observation and interview, the facility failed to implement interventions to prevent accidents for 1 resident (Resident #32) of 3 residents reviewed for accidents.
  4. D
    Ensure each resident’s drug regimen must be free from unnecessary drugs.
    F757 · Pharmacy Service · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) August 31, 2023
    Inspectors wroteBased on facility policy review, medical record review and interview, the facility failed to monitor for side effects of anti-coagulant medications for 2 residents (Resident #29 and Resident #46) of 5 residents reviewed for anti-coagulant medication use.
  5. D
    Dispose of garbage and refuse properly.
    F814 · Nutrition and Dietary · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) August 24, 2023
    Inspectors wroteBased on facility policy review, observation and interview, the facility failed to ensure garbage and refuse was properly contained in 1 of 2 dumpsters.
  6. D
    Provide and implement an infection prevention and control program.
    F880 · Infection Control · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) August 31, 2023
    Inspectors wroteBased on facility policy review, observation and interview, the facility failed to distribute and serve food under sanitary conditions for 1 of 2 halls observed for dining.
February 5, 2020Standard inspection · 0 citations

Fire safety inspections

1 fire safety citation on file: 1 on August 23, 2023.

Every fire safety citation1 citation
  1. D
    Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
    K 372 · August 23, 2023 · Corrected (the home has a date of correction)

Fines and payment denials

CMS lists no fines or payment denials against this home in the last three years. The national average is 0.9 fines per home.

Staffing

Hours of care per resident per day, from the payroll records every home sends CMS. Higher means more staff time with each resident.

MeasureThis homeTennesseeUnited States
All nursing staff (RN, LPN and aides)3.493.803.86
Registered nurses0.640.600.69
All nursing staff on weekends2.933.313.42
Nurse aides1.83
Licensed practical nurses1.02
Nursing staff turnover (share who left in a year)50.8%48.9%45.8%
Registered nurse turnover25.0%43.2%42.9%
Administrators who left0

CMS expects 4.23 hours a day for residents as sick as this home's (its case-mix figure). The staffing star compares the two.

Staffing by quarter, from daily payroll records

Every nursing home sends CMS its staff hours for each day (the Payroll Based Journal). Here they are added up by quarter. The latest quarter is the one behind the figures above. In January to March 2026, nursing staff hours per resident were 3.71 on weekdays and 2.93 on weekends, 21% lower on weekends (nationally, weekends ran 15% lower). Contract or agency staff worked 0.7% of nursing hours, against 5.3% nationally. Total nursing hours per resident went from 3.33 in April to June 2025 to 3.49 in January to March 2026.

QuarterAll nursing staffRegistered nursesWeekdaysWeekendsContract staff shareDays with no RN hoursResidents a day
Jan to Mar 20263.490.643.712.93 0.7%0 of 9062
Oct to Dec 20253.540.643.762.98 1.2%0 of 9261
Jul to Sep 20253.530.583.802.82 4.0%0 of 9262
Apr to Jun 20253.330.483.602.63 6.0%0 of 9165
United States, Jan to Mar 20263.750.623.923.335.3%0.5% of days
Tennessee, Jan to Mar 20263.750.563.953.274.0%0.7% of days

Hours per resident per day: staff hours in the quarter divided by resident days (the daily census CMS derives from resident assessments). Registered nurses include the director of nursing and RNs with administrative duties; aides include nurse aides in training and medication aides, as in CMS's own staffing measure. How these are calculated.

Staff pay reports

Staff pay at this home

No staff pay figure for this home has passed review yet. A figure appears only after at least 5 reports from at least 3 different people, sent over at least 60 days, have passed review. If you work here, your report helps start one.

Official wage estimates for Tennessee

JobMedianMiddle halfEmployed
Tennessee, all employers
CNAs (nursing assistants)$18.27$17.09 to $19.6627,040
LPNs and LVNs$28.31$23.64 to $30.1220,830
Registered nurses$39.18$36.28 to $45.7972,200
United States, nursing care facilities
CNAs (nursing assistants)$20.67$17.91 to $22.55534,270
LPNs and LVNs$33.86$30.05 to $37.40188,210
Registered nurses$41.11$37.85 to $47.68142,270

Hourly wages; the middle half runs from the 25th to the 75th percentile. Source: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics, May 2025. BLS has no separate estimate for medication aides. These are survey estimates for whole occupations, not figures for any one home.

Work here? Share your pay anonymously

For Durham-Hensley Health and Rehabilitation. No name, email or phone, and nothing you could type about a resident: every answer is a number or a choice.

Your job
Employed by
Usual shift
Do you get a shift differential?
Optional questions
Mandatory overtime?
How did staffing feel on your usual shift?

Every report is reviewed before it counts; what it says about the home never decides whether it counts. How pay reports are handled.

How staff pay reports work · CNA pay by state

Quality measures

The measures CMS uses for the quality star. Lower is better for every one of them.

MeasureThis homeTennesseeUS
Percentage of long-stay residents whose need for help with daily activities has increased
Long Stay residents, 2025Q2-2026Q1
25.814.013.9
Percentage of long-stay residents with a catheter inserted and left in their bladder
Long Stay residents, 2025Q2-2026Q1
2.00.70.8
Percentage of long-stay residents with a urinary tract infection
Long Stay residents, 2025Q2-2026Q1
7.81.81.6
Percentage of long-stay residents experiencing one or more falls with major injury
Long Stay residents, 2025Q2-2026Q1
3.43.43.2
Percentage of short-stay residents who newly received an antipsychotic medication
Short Stay residents, 2025Q2-2026Q1
3.81.71.6
Percentage of long-stay residents whose ability to walk independently worsened
Long Stay residents, 2025Q2-2026Q1
33.017.214.1
Percentage of long-stay residents with pressure ulcers
Long Stay residents, 2025Q2-2026Q1
4.05.04.6
Percentage of long-stay residents who received an antipsychotic medication
Long Stay residents, 2025Q2-2026Q1
18.116.915.4
Percentage of short-stay residents who were rehospitalized after a nursing home admission
Short Stay residents, 20250101-20251231
30.822.623.8
Percentage of short-stay residents who had an outpatient emergency department visit
Short Stay residents, 20250101-20251231
4.911.212.0
Number of hospitalizations per 1000 long-stay resident days
Long Stay residents, 20250101-20251231
1.61.71.9
Number of outpatient emergency department visits per 1000 long-stay resident days
Long Stay residents, 20250101-20251231
2.21.61.8

Short-term rehab results

For a stay to recover after a hospital visit, these are the results CMS publishes for Durham-Hensley Health and Rehabilitation's Medicare short-stay residents. On returning residents home or to the community, CMS rates it better than the national rate (67.4% of residents, after adjusting for how sick they were). How to read these, and what Medicare pays for.

Went home or back to the community

67.4% this home

Better than the national rate

US median of homes 51.5% · Tennessee: 62 better, 16 worse

Rate of successful return to home or community from a SNF (risk-standardized discharge to community rate). Higher is better. October 2022 to September 2024. 71 eligible stays.

Potentially preventable readmissions

10.0% this home

No different from the national rate

US median of homes 10.7% · Tennessee: 1 better, 7 worse

Rate of potentially preventable hospital readmissions 30 days after discharge from a SNF (risk-standardized rate). Lower is better. October 2022 to September 2024. 93 eligible stays.

Infections that led to a hospital stay

6.9% this home

No different from the national rate

US median of homes 7.1% · Tennessee: 2 better, 1 worse

Percentage of infections residents got during their SNF stay that resulted in hospitalization (risk-standardized rate). Lower is better. October 2023 to September 2024. 64 eligible stays.

Self-care and mobility at discharge

48.8% this home

Median of homes: Tennessee58.3% · US 56.6%

Percentage of residents who are at or above an expected ability to care for themselves and move around at discharge. Higher is better. October 2024 to September 2025. 43 residents counted.

Falls with major injury

3.0% this home

Median of homes: Tennessee0.8% · US 0.0%

Percentage of SNF residents who experience one or more falls with major injury during their SNF stay. Lower is better. October 2024 to September 2025. 66 residents counted.

New or worsened pressure ulcers

1.3% this home

Median of homes: Tennessee1.6% · US 1.7%

Percentage of residents with pressure ulcers or pressure injuries that are new or worsened (adjusted rate). Lower is better. October 2024 to September 2025. 66 residents counted.

Medication list given at discharge

Not reported

CMS note: The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.

Median of homes: Tennessee98.7% · US 98.7%

Percentage of residents where the SNF provided a current medication list to the resident, family, and/or caregiver at final discharge. Higher is better. October 2024 to September 2025. 4 residents counted.

Source: CMS Skilled Nursing Facility Quality Reporting Program - Provider Data, released 2026-09-30. Better, no different and worse are CMS's own comparisons with the national rate, after adjusting for how sick residents were. Medians of homes and the state counts are worked out by us from the same file.

Owners and operators

Legal business name: KDM INC.

NameRoleTypeShareSince
Ball, Kathie5% or greater direct ownership interestIndividual55%11/20/1992
Blazer, Donna5% or greater direct ownership interestIndividual45%11/20/1992
Ball, KathieW-2 managing employeeIndividual11/20/1992
Sowers, TammyW-2 managing employeeIndividual05/01/2020
Ball, KathieCorporate directorIndividual11/20/1992
Blazer, DonnaCorporate directorIndividual11/20/1992
Ball, KathieCorporate officerIndividual11/20/1992
Blazer, DonnaCorporate officerIndividual11/20/1992
Cawood-Gray, LisaCorporate officerIndividual04/01/2025
Care Centers Management Consulting, Inc.Operational/managerial controlOrganization10/01/2004
Ball, KathieOperational/managerial controlIndividual11/20/1992
Blazer, DonnaOperational/managerial controlIndividual11/20/1992
Ball, KathieAdp of the SNFIndividual05/10/2026

As listed in the CMS ownership file, which names owners with a 5% or greater stake and the people and companies with operational or managerial control.

Questions to ask on a visit

Chosen from this home's own inspection record.

  1. How are medications reviewed, and how often are antipsychotic or sedating drugs used?Inspectors cited 2 problems in this area, most recently on June 10, 2026: "Ensure medication error rates are not 5 percent or greater."
  2. When is the care plan meeting, and can family attend it?Inspectors cited 2 problems in this area, most recently on August 23, 2023: "PASARR screening for Mental disorders or Intellectual Disabilities"
  3. How do residents and families raise a complaint or grievance, and how fast is it answered?Inspectors cited 1 problem in this area, most recently on June 10, 2026: "Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies."
  4. Can we see a resident room, a shower room and the dining room on this visit?Inspectors cited 1 problem in this area, most recently on June 10, 2026: "Make sure that a working call system is available in each resident's bathroom and bathing area."
  5. Who is on the floor on Saturday and Sunday, and how many residents does each aide care for?Weekend nurse staffing here was 2.93 hours per resident per day, below the Tennessee average of 3.31.

Other nursing homes nearby

Tennessee contacts for a concern about a nursing home

These are the official offices in Tennessee. NursingHomeClear cannot take or act on complaints.

Common questions

What is Durham-Hensley Health and Rehabilitation's Medicare star rating?
CMS rates Durham-Hensley Health and Rehabilitation 4 out of 5 stars overall, with 4 for health inspections, 2 for staffing and 2 for quality measures (CMS data as of September 1, 2026).
How many deficiencies did Durham-Hensley Health and Rehabilitation get at its last inspection?
3 health deficiencies at the standard inspection on June 10, 2026. The Tennessee average is 4.4.
Has Durham-Hensley Health and Rehabilitation been fined?
CMS lists no fines in the last three years.
Does Durham-Hensley Health and Rehabilitation accept Medicaid?
It is certified to take Medicaid (CMS lists it as "Medicare and Medicaid"). Certification does not mean a Medicaid bed is open: ask the admissions office.
Who owns Durham-Hensley Health and Rehabilitation?
CMS lists 13 owners and managers. Legal business name: KDM INC.

Sources

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