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Edenbrook Omro

500 Grant Ave, Omro, WI 54963 · Winnebago County · (920) 685-2755

50 certified beds, about 33 residents a day · For profit - Limited Liability company · Medicare and Medicaid since 1987

Certified for Medicaid Certified for Medicare
Overall
4 of 5
Health inspections
4 of 5
Staffing
2 of 5
Quality measures
3 of 5

CMS Care Compare ratings, data as of September 1, 2026 · CCN 525406 · See it on Medicare.gov · Compare with other homes

The record in brief

At its most recent standard inspection, on September 10, 2025, inspectors cited 3 health deficiencies (the Wisconsin average is 9.5, the national average 9.2).

Of 17 health citations since June 2023, 1 was rated as actual harm or immediate jeopardy to residents.

CMS lists no fines against this home in the last three years.

Nurses and nurse aides worked 4.19 hours per resident per day, against 4.21 across Wisconsin and 3.86 nationally. Registered nurses accounted for 1.21 of those hours.

71.7% of nursing staff left within the year CMS measured (Wisconsin average 46.9%).

CMS links it to Eden Senior Care, an affiliated group of 21 nursing homes.

Health inspections

Federal rules call for a standard inspection at least every 15 months, plus a visit whenever a complaint is filed. Each mark below is one citation, colored by how serious inspectors rated it. How to read a citation.

Under each citation, the quoted text is the inspector's own summary from the federal statement of deficiencies (CMS form 2567), word for word apart from a privacy scrub; CMS removes residents' and staff names before it publishes the text. The full notes are on Medicare.gov.

Potential for minimal harm Potential for more than minimal harm Actual harm Immediate jeopardy Found on a complaint visit

Where its citations fall on CMS's grid

CMS rates every citation by how much harm it caused (rows) and how many residents it touched (columns). The count in each box is this home's, across all 17 health citations on file.

Severity
Isolated
Pattern
Widespread
Immediate jeopardy
0J
0K
0L
Actual harm
1G
0H
0I
Potential for more than minimal harm
12D
2E
2F
Potential for minimal harm
0A
0B
0C
April 1, 2026Complaint inspection · 1 citation
  1. D
    Provide and implement an infection prevention and control program.
    F880 · Infection Control · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) April 22, 2026
    Inspectors wroteBased on observation, staff interview, and record review, the facility did not maintain an infection prevention and control program designed to prevent the development and transmission of communicable disease and infection for 1 resident (R) (R1) of 4 sampled residents. R1 was on enhanced barrier precautions (EBP) due to a suprapubic catheter. On 4/1/26, staff did not wear gowns while providing personal care for R1.
October 21, 2025Complaint inspection · 1 citation
  1. D
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    F689 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) December 12, 2025
    Inspectors wroteBased on observation, staff interview, and record review, the facility did not ensure a fall intervention was in place and post-falls assessments were accurately completed for 3 residents (R) (R1, R2, and R3) of 3 sampled residents. R1 had multiple falls since admission. R1's care plan contained an intervention for 2 body pillows when in bed. The intervention was not consistently implemented. In addition, R1's post fall assessments were not completed per policy. R2 had a fall on 10/1/25. R2's post fall assessments were not completed per policy. R3 had a fall on 10/5/25. R3's post fall assessments were not completed per policy.
September 10, 2025Standard inspection · 3 citations
  1. F
    Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
    F725 · Nursing and Physician Services · No actual harm, potential for more than minimal harm, widespread · Corrected (the home has a date of correction) October 9, 2025
    Inspectors wroteBased on observation, resident and staff interview, the facility did not ensure staffing was sufficient to meet care needs of residents. This had the potential to affect all 37 residents. Schedules were compared with daily census as well as the Facility Assessment and there were days staffing did not meet the needs of the daily census. Interviewed residents and family members indicated they waited a long time for call lights and call lights were observed to be turned off prior to the resident need being met. Interviews revealed weekends were more challenging because there was no office staff to assist as needed. Interviewed staff which revealed that the facility has many 2 person assist transfers and high acuity residents which affects care needs being met as well as meal times. [...]
  2. D
    Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
    F578 · Resident Rights · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) September 13, 2025
    Inspectors wroteBased on staff interview and record review, the facility did not ensure a Power of Attorney for Healthcare (POAHC) document was accurate for 1 resident (R) (R1) of 14 sampled residents. R1's POAHC document was not in accordance with R1's wishes. The facility did not review the document with R1 to ensure accuracy.
  3. D
    Provide care and assistance to perform activities of daily living for any resident who is unable.
    F677 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) October 3, 2025
    Inspectors wroteBased on staff and resident interview and record review, the facility did not ensure assistance for activities of daily living (ADLs) was provided in a timely and consistent manner for 2 residents (R) (R3 and R1) of 3 sampled residents. R3's plan of care indicated R3 should receive a weekly shower on the Thursday PM shift. R1's plan of care was not consistently followed. R1's plan of care indicated R1 should receive 2 full bed baths weekly. R1's plan of care was not consistently followed.
October 16, 2024Complaint inspection · 5 citations
  1. E
    Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
    F761 · Pharmacy Service · No actual harm, potential for more than minimal harm, pattern · found on a complaint visit · Corrected (the home has a date of correction) November 15, 2024
    Inspectors wroteBased on observation, staff interview, and record review, the facility did not ensure all drugs and biologicals were stored in accordance with the facility's policy when 1 of 2 medication carts was observed unlocked and unattended during medication pass. This practice had the potential to affect more than 4 of the 31 residents residing in the facility. On 10/16/24, the 100 wing medication cart was left unlocked and unattended during medication administration for 3 residents (R) (R6, R7, and R4).
  2. E
    Provide and implement an infection prevention and control program.
    F880 · Infection Control · No actual harm, potential for more than minimal harm, pattern · found on a complaint visit · Corrected (the home has a date of correction) November 15, 2024
    Inspectors wroteBased on observation, staff interview, and record review, the facility did not maintain an infection prevention and control program designed to help prevent the development and transmission of disease and infection for 6 residents (R) (R6, R8, R9, R10, R11, and R4) of 12 sampled residents observed during medication administration. On 10/16/24, Licensed Practical Nurse (LPN)-D did not complete hand hygiene during medication administration for R6, R8, R9, and R10. On 10/16/24, Registered Nurse (RN)-E did not sanitize the blood pressure cuff between use for R11 and R4.
  3. D
    Allow residents to self-administer drugs if determined clinically appropriate.
    F554 · Resident Rights · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) November 15, 2024
    Inspectors wroteBased on observation, staff interview, and record review, the facility did not ensure 3 residents (R) (R6, R7, and R4) of 12 sampled residents were assessed as able to safely and accurately self-administer medication. On 10/16/24, Surveyor observed Licensed Practical Nurse (LPN)-D leave a cup with medication on R6's bedside table. R6 did not have a physician's order or an assessment that indicated R6 could self-administer medication. On 10/6/24, Surveyor observed Registered Nurse (RN)-E leave a cup with medication on R7's table for R7 to self-administer. R7 did not have a physician's order or an assessment that indicated R7 could self-administer medication. On 10/16/24, Surveyor observed RN-E leave cups with medication R4's table for R4 to self-administer. R4 did not have a physician's order or an assessment that indicated R4 could self-administer medication.
  4. D
    Reasonably accommodate the needs and preferences of each resident.
    F558 · Resident Rights · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) November 15, 2024
    Inspectors wroteBased on observation, staff and resident interview, and record review, the facility did not ensure 1 resident (R) (R3) of 4 sampled residents had a call light within reach. On 10/16/24, R3 was observed in R3's room without a call light within reach.
  5. D
    Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
    F755 · Pharmacy Service · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) November 15, 2024
    Inspectors wroteBased on staff interview and record review, the facility did not provide pharmaceutical services to ensure an allergy was conveyed prior to a medication order for 1 resident (R) (R1) of 12 sampled residents. R1 had an allergy to Zofran which was documented in R1's hospital discharge summary and the facility's admission orders. R1 was administered Zofran on 9/6/24 and 9/7/24.
July 24, 2024Standard inspection · 2 citations
  1. D
    Provide enough food/fluids to maintain a resident's health.
    F692 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) August 20, 2024
    Inspectors wroteBased on staff and resident interview, and record review, the facility did not ensure 2 residents (R) (R9 and R434) of 4 sampled residents received the necessary care and services to prevent and/or monitor weight loss. R9 had an order to be weighed 3 times per week. R9's weights were not completed in accordance with the physician's order. In addition, R9 experienced a significant weight loss of 14.29% from 3/22/24 to 7/2/24. R434 was admitted to the facility on [DATE] and had an order for weights to be completed for the first 7 days after admission and one time a day every Monday, Wednesday, and Friday. R434's weights were not completed in accordance with the physician's order. Findings Include: The facility's Resident Height and Weight policy, with a revision date 7/7/23, indicates: [...]
  2. D
    Provide and implement an infection prevention and control program.
    F880 · Infection Control · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) August 20, 2024
    Inspectors wroteBased on observation, staff interview, and record review, the facility did not ensure staff performed proper hand hygiene for 1 resident (R) (R2) of 3 residents observed during the provision of care. Registered Nurse (RN)-C did not perform appropriate hand hygiene during care for R2 on 7/22/24.
June 14, 2023Standard inspection · 5 citations
  1. G
    Provide appropriate pressure ulcer care and prevent new ulcers from developing.
    F686 · Quality of Life and Care · Actual harm, isolated · Corrected (the home has a date of correction) July 12, 2023
    Inspectors wroteBased on observation, staff and resident interview, and record review, the facility did not ensure necessary care and services were provided to prevent pressure injuries from developing or worsening and/or promote healing for 2 Residents (R) (R10 and R30) of 4 sampled residents. R10 was admitted to the facility following a fall that resulted in a right hip fracture. R10 was assessed to be at risk for the development of pressure injuries. Interventions to elevate and protect R10's heels were not initiated until R10 developed suspected deep tissue injuries (DTIs) (areas of soft tissue damage due to pressure or shear which are anticipated to evolve into a deep PI, but have not yet done so. The affected skin is discolored purple or maroon, may be painful, firm, mushy, boggy, and warmer or cooler than adjacent skin. [...]
  2. F
    Provide and implement an infection prevention and control program.
    F880 · Infection Control · No actual harm, potential for more than minimal harm, widespread · Corrected (the home has a date of correction) July 12, 2023
    Inspectors wroteBased on observation, staff interview, and record review, the facility did not establish and maintain an infection prevention and control program based on current standards of practice, designed to provide a safe environment and to help prevent the development and transmission of communicable disease and infection. This practice had the potential to affect all 36 residents residing in the facility. The facility did not have a system for preventing the growth and spread of Legionella in the facility's water system. The facility's Water Management Plan (WMP) was not based on current standards of practice and did not: - Include water management team members who were knowledgeable about Legionella - Identify acceptable ranges of control limits and corrective actions when control limits are not met
  3. D
    Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
    F580 · Resident Rights · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) July 12, 2023
    Inspectors wroteBased on staff interview and record review, the facility did not ensure a physician was notified of a change in weight for 1 Resident (R) (R30) of 2 residents reviewed for nutrition. R30's weight decreased 7.5 pounds from 5/31/23 through 6/9/23. R30 lost 5.34% of R30's body weight in a nine-day period. R30's physician was not notified of the weight loss.
  4. D
    Provide enough food/fluids to maintain a resident's health.
    F692 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) July 12, 2023
    Inspectors wroteBased on staff interview and record review, the facility did not provide care and services to maintain acceptable parameters of nutritional status for 1 Resident (R) (R30) of 2 residents reviewed for nutrition. R30's weight decreased 7.5 pounds from 5/31/23 through 6/9/23. R30 lost 5.34 % of R30's body weight in a nine-day period. R30's nutrition plan was not revised to add supplements after R30 lost weight and developed a pressure injury.
  5. D
    Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
    F756 · Pharmacy Service · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) July 12, 2023
    Inspectors wroteBased on staff interview and record review, the facility did not ensure pharmacy recommendations were addressed by a physician for 2 Residents (R) (R3 and R6) of 5 residents reviewed. Two out of three pharmacy recommendations for R3 did not contain a response from R3's physician. Two out of six pharmacy recommendations for R6 did not contain a response from R6's physician.

Fire safety inspections

27 fire safety citations on file: 15 on September 10, 2025, 9 on July 24, 2024, 3 on June 14, 2023.

Every fire safety citation27 citations
  1. F
    Implement emergency and standby power systems.
    E 41 · September 10, 2025 · Corrected (the home has a date of correction)
  2. F
    Keep aisles, corridors, and exits free of obstruction in case of emergency.
    K 211 · September 10, 2025 · Corrected (the home has a date of correction)
  3. F
    Have properly located and lighted "Exit" signs.
    K 293 · September 10, 2025 · Corrected (the home has a date of correction)
  4. F
    Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
    K 321 · September 10, 2025 · Corrected (the home has a date of correction)
  5. F
    Provide properly protected cooking facilities.
    K 324 · September 10, 2025 · Corrected (the home has a date of correction)
  6. F
    Install a fire alarm system that can be heard throughout the facility.
    K 341 · September 10, 2025 · Corrected (the home has a date of correction)
  7. F
    Have approved installation, maintenance and testing program for fire alarm systems.
    K 345 · September 10, 2025 · Corrected (the home has a date of correction)
  8. F
    Inspect, test, and maintain automatic sprinkler systems.
    K 353 · September 10, 2025 · Corrected (the home has a date of correction)
  9. F
    Have properly installed electrical wiring and gas equipment.
    K 511 · September 10, 2025 · Corrected (the home has a date of correction)
  10. F
    Have simulated fire drills held at unexpected times.
    K 712 · September 10, 2025 · Corrected (the home has a date of correction)
  11. F
    Have generator or other power source capable of supplying service within 10 seconds.
    K 918 · September 10, 2025 · Corrected (the home has a date of correction)
  12. F
    Have proper medical gas storage and administration areas.
    K 923 · September 10, 2025 · Corrected (the home has a date of correction)
  13. E
    Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
    K 222 · September 10, 2025 · Corrected (the home has a date of correction)
  14. E
    Properly select, install, inspect, or maintain portable fire extinguishes.
    K 355 · September 10, 2025 · Corrected (the home has a date of correction)
  15. E
    Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
    K 521 · September 10, 2025 · Corrected (the home has a date of correction)
  16. F
    Install a fire alarm system that can be heard throughout the facility.
    K 341 · July 24, 2024 · Corrected (the home has a date of correction)
  17. F
    Have approved installation, maintenance and testing program for fire alarm systems.
    K 345 · July 24, 2024 · Corrected (the home has a date of correction)
  18. F
    Inspect, test, and maintain automatic sprinkler systems.
    K 353 · July 24, 2024 · Waiver
  19. F
    Have simulated fire drills held at unexpected times.
    K 712 · July 24, 2024 · Corrected (the home has a date of correction)
  20. F
    To conduct inspection, testing and maintenance of fire doors by qualified individuals.
    K 761 · July 24, 2024 · Corrected (the home has a date of correction)
  21. F
    Have generator or other power source capable of supplying service within 10 seconds.
    K 918 · July 24, 2024 · Corrected (the home has a date of correction)
  22. E
    Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
    K 321 · July 24, 2024 · Corrected (the home has a date of correction)
  23. E
    Have properly installed electrical wiring and gas equipment.
    K 511 · July 24, 2024 · Corrected (the home has a date of correction)
  24. D
    Have an externally vented heating system.
    K 522 · July 24, 2024 · Corrected (the home has a date of correction)
  25. F
    Inspect, test, and maintain automatic sprinkler systems.
    K 353 · June 14, 2023 · Corrected (the home has a date of correction)
  26. F
    Have generator or other power source capable of supplying service within 10 seconds.
    K 918 · June 14, 2023 · Corrected (the home has a date of correction)
  27. D
    Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
    K 321 · June 14, 2023 · Corrected (the home has a date of correction)

Fines and payment denials

CMS lists no fines or payment denials against this home in the last three years. The national average is 0.9 fines per home.

Staffing

Hours of care per resident per day, from the payroll records every home sends CMS. Higher means more staff time with each resident.

MeasureThis homeWisconsinUnited States
All nursing staff (RN, LPN and aides)4.194.213.86
Registered nurses1.210.990.69
All nursing staff on weekends3.733.773.42
Nurse aides2.37
Licensed practical nurses0.61
Nursing staff turnover (share who left in a year)71.7%46.9%45.8%
Registered nurse turnover57.1%39.7%42.9%
Administrators who left0

CMS expects 5.48 hours a day for residents as sick as this home's (its case-mix figure). The staffing star compares the two.

Staffing by quarter, from daily payroll records

Every nursing home sends CMS its staff hours for each day (the Payroll Based Journal). Here they are added up by quarter. The latest quarter is the one behind the figures above. In January to March 2026, nursing staff hours per resident were 4.38 on weekdays and 3.73 on weekends, 15% lower on weekends (nationally, weekends ran 15% lower). Contract or agency staff worked 14.9% of nursing hours, against 5.3% nationally. Total nursing hours per resident went from 3.84 in April to June 2025 to 4.19 in January to March 2026.

QuarterAll nursing staffRegistered nursesWeekdaysWeekendsContract staff shareDays with no RN hoursResidents a day
Jan to Mar 20264.191.214.383.73 14.9%0 of 9033
Oct to Dec 20253.981.254.153.55 13.9%0 of 9235
Jul to Sep 20253.791.324.023.20 6.1%0 of 9233
Apr to Jun 20253.841.464.123.14 12.0%0 of 9132
United States, Jan to Mar 20263.750.623.923.335.3%0.5% of days
Wisconsin, Jan to Mar 20264.190.954.363.748.8%0.3% of days

Hours per resident per day: staff hours in the quarter divided by resident days (the daily census CMS derives from resident assessments). Registered nurses include the director of nursing and RNs with administrative duties; aides include nurse aides in training and medication aides, as in CMS's own staffing measure. How these are calculated.

Quality measures

The measures CMS uses for the quality star. Lower is better for every one of them.

MeasureThis homeWisconsinUS
Percentage of long-stay residents whose need for help with daily activities has increased
Long Stay residents, 2025Q2-2026Q1
9.316.113.9
Percentage of long-stay residents with a catheter inserted and left in their bladder
Long Stay residents, 2025Q2-2026Q1
0.02.10.8
Percentage of long-stay residents with a urinary tract infection
Long Stay residents, 2025Q2-2026Q1
3.02.61.6
Percentage of long-stay residents experiencing one or more falls with major injury
Long Stay residents, 2025Q2-2026Q1
4.03.33.2
Percentage of short-stay residents who newly received an antipsychotic medication
Short Stay residents, 2025Q2-2026Q1
0.01.21.6
Percentage of long-stay residents with pressure ulcers
Long Stay residents, 2025Q2-2026Q1
4.45.04.6
Percentage of long-stay residents who received an antipsychotic medication
Long Stay residents, 2025Q2-2026Q1
21.515.815.4

Owners and operators

Legal business name: OMRO NURSING AND REHAB LLC. CMS links this home to Eden Senior Care, a group of 21 nursing homes averaging 2.6 stars overall.

NameRoleTypeShareSince
Feinstein, Dan5% or greater direct ownership interestIndividual12%12/04/2018
Lifsics, Channie5% or greater direct ownership interestIndividual9%12/04/2018
Polstein, Mordechai5% or greater direct ownership interestIndividual16%12/04/2018
Stesel, Maxim5% or greater direct ownership interestIndividual45%12/04/2018
Rice, PamelaW-2 managing employeeIndividual12/04/2018
Watson, WilliamW-2 managing employeeIndividual12/04/2018
Mauer, DovieOperational/managerial controlIndividual12/04/2018
Polstein, MordechaiOperational/managerial controlIndividual12/04/2018
Rice, PamelaOperational/managerial controlIndividual12/04/2018

As listed in the CMS ownership file, which names owners with a 5% or greater stake and the people and companies with operational or managerial control.

Questions to ask on a visit

Chosen from this home's own inspection record.

  1. How do you prevent falls and pressure injuries, and how are families told when one happens?Inspectors cited 5 problems in this area, most recently on October 21, 2025: "Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents."
  2. What changed in infection control since the last inspection, and who on staff is the infection preventionist?Inspectors cited 4 problems in this area, most recently on April 1, 2026: "Provide and implement an infection prevention and control program."
  3. How do residents and families raise a complaint or grievance, and how fast is it answered?Inspectors cited 4 problems in this area, most recently on September 10, 2025: "Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive."
  4. How are medications reviewed, and how often are antipsychotic or sedating drugs used?Inspectors cited 3 problems in this area, most recently on October 16, 2024: "Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs."
  5. Who is on the floor on Saturday and Sunday, and how many residents does each aide care for?Weekend nurse staffing here was 3.73 hours per resident per day, below the Wisconsin average of 3.77.

Other nursing homes nearby

Wisconsin contacts for a concern about a nursing home

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Common questions

What is Edenbrook Omro's Medicare star rating?
CMS rates Edenbrook Omro 4 out of 5 stars overall, with 4 for health inspections, 2 for staffing and 3 for quality measures (CMS data as of September 1, 2026).
How many deficiencies did Edenbrook Omro get at its last inspection?
3 health deficiencies at the standard inspection on September 10, 2025. The Wisconsin average is 9.5.
Has Edenbrook Omro been fined?
CMS lists no fines in the last three years.
Does Edenbrook Omro accept Medicaid?
It is certified to take Medicaid (CMS lists it as "Medicare and Medicaid"). Certification does not mean a Medicaid bed is open: ask the admissions office.
Who owns Edenbrook Omro?
CMS lists 9 owners and managers, and links the home to Eden Senior Care. Legal business name: OMRO NURSING AND REHAB LLC.

Sources

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