Home / Massachusetts / Norwood
Ellis Nursing Home (the)
135 Ellis Avenue, Norwood, MA 02062 · Norfolk County · (781) 949-2310
191 certified beds, about 141 residents a day · For profit - Limited Liability company · Medicare and Medicaid since 1975
CMS Care Compare ratings, data as of September 1, 2026 · CCN 225211 · See it on Medicare.gov · Compare with other homes
The record in brief
At its most recent standard inspection, on May 14, 2026, inspectors cited 2 health deficiencies (the Massachusetts average is 6.8, the national average 9.2).
Of 26 health citations since October 2023, 1 was rated as actual harm or immediate jeopardy to residents.
CMS lists 1 fine totaling $57,158 in the last three years; the largest was $57,158, and the latest is dated April 22, 2024.
Nurses and nurse aides worked 3.85 hours per resident per day, against 3.86 across Massachusetts and 3.86 nationally. Registered nurses accounted for 0.60 of those hours.
42.0% of nursing staff left within the year CMS measured (Massachusetts average 38.2%).
Health inspections
Federal rules call for a standard inspection at least every 15 months, plus a visit whenever a complaint is filed. Each mark below is one citation, colored by how serious inspectors rated it. How to read a citation.
Under each citation, the quoted text is the inspector's own summary from the federal statement of deficiencies (CMS form 2567), word for word apart from a privacy scrub; CMS removes residents' and staff names before it publishes the text. The full notes are on Medicare.gov.
Where its citations fall on CMS's grid
CMS rates every citation by how much harm it caused (rows) and how many residents it touched (columns). The count in each box is this home's, across all 26 health citations on file.
May 14, 2026Standard inspection · 2 citations
- E Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Inspectors wroteBased on observation, record review and interviews the facility failed to identify and assess the use of an abdominal binder (wide compression belt that encircles the abdomen and is secured into place) as a potential physical restraint (any manual method or physical or mechanical device, material or equipment attached or adjacent to the resident's body that the individual cannot remove easily which restricts freedom of movement or normal access to one's body) for one Resident (#8) of 26 sampled residents.
- D Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Inspectors wroteBased on document review and interview the facility failed to ensure medical records were complete and accurate, containing evidence of completed pharmacy recommendations for review by the Pharmacy consultant monthly to verify recommendation completion for one Resident (#1) out of a total sample of 26 residents.
January 15, 2026Complaint inspection · 1 citation
- D Make sure that a working call system is available in each resident's bathroom and bathing area.
Inspectors wroteBased on records reviewed and interviews, for one of three sampled residents (Resident #1), the Facility failed to ensure the call bell system was functioning properly in his/her room, when on 12/06/25 after family members complained his/her call light was not working, it was determined that the reset button had been taped down disabling the ability for the call light to function properly.
September 2, 2025Complaint inspection · 1 citation
- D Ensure services provided by the nursing facility meet professional standards of quality.
Inspectors wroteBased on records reviewed and interviews for one of three sampled residents, (Resident #1) who was re-admitted with multiple pressure injuries, the Facility failed to ensure nursing staff provided care and services that met professional standards of practice related to timely follow-up on provider recommendations for wound care and accurate transcription of treatment orders.
May 20, 2025Complaint inspection · 2 citations
- D Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Inspectors wroteBased on records reviewed and interviews, for one of three sampled residents (Resident #1) who had severe cognitive impairment, the Facility failed to ensure Resident #1 was free from the use of a physical restraint, when on 05/06/25, Certified Nurse Aide (CNA) #1 used a sheet to restrain Resident #1 in his/her wheelchair to prevent him/her from falling.
- D Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Inspectors wroteBased on records reviewed and interviews for one of three sampled residents (Resident #1) who, on 05/06/25, had been restrained in his/her wheelchair by Certified Nurse Aide #1, the Facility failed to ensure Administration reported the alleged incident to the Department of Public Health (DPH) within two hours as required, when although the Director of Nurses was aware on 05/06/25, the Facility did not report the use of the restraint to DPH until 05/12/25, (almost a week later).
April 29, 2025Standard inspection · 5 citations
- E Provide and implement an infection prevention and control program.
Inspectors wroteBased on observations and interviews, the facility failed to follow infection control prevention practices. Specifically, the facility failed to: 1. Ensure effective hand hygiene practices and appropriate PPE (personal protective equipment) were utilized when entering in and exiting out of resident rooms, including residents on transmission-based precautions; and 2. Ensure resident hand hygiene was implemented during meal service.
- D Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Inspectors wroteBased on document review, observation, and interview, the facility failed to develop, implement, and individualize comprehensive plans of care for two Residents (#126, #109), out of a total sample of 25 residents. Specifically, the facility failed: 1. For Resident #126, to develop and implement a care plan for the Resident's biliary drains (tubes inserted in the bile ducts to treat a blockage) and portacath (a type of central venous line that is surgically inserted beneath the skin and leads into the heart that is used to administer intravenous (IV) fluids and medications and to take blood samples); and 2. For Resident #109, to ensure the Resident's skin care plan addressed the Resident's current skin condition of a heel pressure ulcer.
- D Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Inspectors wroteBased on observation and interview, the facility failed to follow professional standards of practice for food safety and sanitation to prevent the potential spread of foodborne illness to residents who are at high risk. Specifically, the facility failed to ensure the main kitchen was maintained in a sanitary and safe condition.
- D Employ or obtain outside professional resources to provide services in the nursing home when the facility does not employ a qualified professional to furnish a required service.
Inspectors wroteBased on record review and interview, the facility failed to ensure for one Resident (#31), out of a total sample of 25 residents, recommended specialist appointments were scheduled. Specifically, the facility failed to ensure specialty eye appointments were scheduled.
- B Ensure that the resident and his/her doctor meet face-to-face at all required visits.
Inspectors wroteBased on interviews and record review, the facility failed to ensure two Residents (#23, #110), in a sample of 25 residents, were seen by the Physician at least every 30 days for the first 90 days after admission and at least every 60 days thereafter, with alternate visits by a Nurse Practitioner (NP) as indicated. Specifically, the facility failed: 1. For Resident #23, to ensure the Resident was seen by the Physician at least every 120 days after the first 90 days after admission; and 2. For Resident #110, to ensure the Resident was seen by the Physician at least every 120 days after the first 90 days after admission.
April 22, 2024Standard inspection · 14 citations
- G Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Inspectors wroteBased on observation, record review, and interview, the facility failed to prevent a decline in range of motion causing the development of bilateral hand contractures (shortening and hardening of tissues leading to rigidity of joints) for one Resident (#52), out of a total sample of 26 residents.
- E Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Inspectors wroteBased on record review, interview, observation, and policy review, the facility failed for five Residents (#109, #37, #106, #52, and #70), out of 26 sampled residents, to develop and implement individualized resident-centered care plans to meet the residents' needs. Specifically, the facility failed: 1. For Resident #109, to implement the care plan for the use of cushioned floor mats at the bedside as a fall intervention; 2. For Resident #37, to consistently implement the care plan for the use of a right-hand Carrot (orthotic device in the shape of a carrot used to prevent worsening hand contracture); 3. For Resident #106, to develop a care plan for the use of long term antibiotics/urinary tract infection (UTI) prophylaxis; 4. For Resident #52, to develop a care plan to include goals and interventions for a Resident with limited range of motion; and 5. [...]
- E Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Inspectors wroteBased on observation, policy review, and interview, the facility failed to follow their policy and professional standards of practice for food safety and sanitation to prevent the potential spread of foodborne illness to residents who are at high risk. Specifically, the facility failed to properly label and date food products and maintain safe and clean equipment in four of four nourishment kitchenettes.
- E Provide and implement an infection prevention and control program.
Inspectors wroteBased on observation, interview, and policy review, the facility failed: 1. To ensure transmission-based precautions (TBP), specifically contact precautions, were implemented according to Centers for Disease Control and Prevention (CDC) guidance, for one Resident (#44), out of three sampled residents; and 2. To ensure staff implemented infection control practices and performed hand hygiene when performing wound care.
- E Implement a program that monitors antibiotic use.
Inspectors wroteBased on policy review, document review, and interview, the facility failed to implement an antibiotic stewardship program which included antibiotic use protocols and monitoring antibiotic use in line with the facility antibiotic stewardship program. Specifically, the facility failed to: 1. Ensure monitoring of antibiotic use that did not meet criteria for antibiotic treatment was completed for three Residents #291, #61, and #78, out of a total sample of 26 residents; and 2. Ensure a stop date or clinical rationale was provided for continued use of an antibiotic for one Resident #20, out of a total sample of 26 residents.
- D Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Inspectors wroteBased on observation and interview, the facility failed to ensure Resident #70 was provided with a dignified dining experience.
- D Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Inspectors wroteBased on interviews, review of grievance documentation, and policy review, the facility failed to formulate a grievance timely for concerns brought forward by Resident #6 regarding missing hearing aids.
- D Ensure each resident receives an accurate assessment.
Inspectors wroteBased on record review and interview, the facility failed to accurately complete the Minimum Data Set (MDS) assessment for three Residents (#106, #107, and #52), out of 26 sampled residents. Specifically, the facility failed: 1. For Resident #106, to ensure the use of bed and chair alarms were coded on the MDS; 2. For Resident #107, to accurately document the use of chair and bed alarms on the MDS; and 3. For Resident #52, to identify bilateral hand contractures (shortening and hardening of tissues leading to rigidity of joints) on the MDS.
- D Provide care and assistance to perform activities of daily living for any resident who is unable.
Inspectors wroteBased on observations, interviews, and record review, the facility failed to ensure activity of daily living (ADL) care was provided to maintain good personal grooming for one Resident (#10), in a total sample of 26 residents. Specifically, the facility failed to ensure nail care was performed for Resident #10.
- D Assist a resident in gaining access to vision and hearing services.
Inspectors wroteBased on observation, interview, and record review, the facility failed to ensure a resident received proper treatment to maintain hearing and ensure assistive devices to maintain hearing and enhance communication were utilized for one Resident (#86), in a total sample of 26 residents.
- D Ensure that the resident and his/her doctor meet face-to-face at all required visits.
Inspectors wroteBased on interviews and record review, the facility failed to ensure that one Resident (#28), in a sample of 26 residents, had been seen by a physician every 30 days for the first 90 days of admission.
- D Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Inspectors wroteBased on record review, interview, and policy review, the facility failed to act promptly upon recommendations made by the Consultant Pharmacist during the monthly Medication Regimen Reviews (MRR) for one Resident (#20), out of a total sample of 26 residents. Specifically, the facility failed to ensure that the January 2024 and February 2024 consultant pharmacist's recommendations were acted upon in a timely manner to ensure there was a stop date for Bactrim (an antibiotic medication).
- D Ensure each resident’s drug regimen must be free from unnecessary drugs.
Inspectors wroteBased on interviews, record review, and policy review, the facility failed to ensure for one Resident (#20), out of a total sample of 26 residents, that the Resident's drug regimen was free from unnecessary drugs. Specifically, the facility failed to ensure an antibiotic was administered for the appropriate duration and with adequate indications for use.
- D Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Inspectors wroteBased on record review, policy review, and interview, the facility failed to ensure for one Resident (#15) that their as needed (PRN) psychotropic medication, Ativan, was re-evaluated 14 days after the medication was prescribed to ensure it was beneficial and necessary for the Resident in accordance with the standard of practice. The total sample was 26 residents.
October 19, 2023Standard inspection, Infection control · 1 citation
- D Provide and implement an infection prevention and control program.
Inspectors wroteBased on observation, staff interview, and review of the Centers for Disease Control and Prevention (CDC) guidance, the facility failed to establish and maintain an infection prevention and control program designed to provide a safe, sanitary, and comfortable environment and to help prevent the development and potential transmission of communicable diseases and infections within the facility. Specifically, for one Resident (#1), of a total of 7 residents infected with COVID-19, from one of two units with COVID-19 cases, the facility failed to ensure appropriate signage was visible and staff used appropriate Personal Protective Equipment while providing care to a COVID-19 positive resident.
Fire safety inspections
9 fire safety citations on file: 3 on May 14, 2026, 3 on April 29, 2025, 3 on April 22, 2024.
Every fire safety citation9 citations
- E Have approved installation, maintenance and testing program for fire alarm systems.
- D Have generator or other power source capable of supplying service within 10 seconds.
- C To conduct inspection, testing and maintenance of fire doors by qualified individuals.
- D Inspect, test, and maintain automatic sprinkler systems.
- D Install smoke barrier doors that can resist smoke for at least 20 minutes.
- C Provide a written emergency evacuation plan.
- E Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
- D Conduct testing and exercise requirements.
- C Have approved installation, maintenance and testing program for fire alarm systems.
Fines and payment denials
| Date | Penalty | Amount or length |
|---|---|---|
| April 22, 2024 | Fine | $57,158 |
A payment denial means Medicare and Medicaid stopped paying for new admissions for that period.
Staffing
Hours of care per resident per day, from the payroll records every home sends CMS. Higher means more staff time with each resident.
| Measure | This home | Massachusetts | United States |
|---|---|---|---|
| All nursing staff (RN, LPN and aides) | 3.85 | 3.86 | 3.86 |
| Registered nurses | 0.60 | 0.65 | 0.69 |
| All nursing staff on weekends | 3.52 | 3.48 | 3.42 |
| Nurse aides | 2.24 | ||
| Licensed practical nurses | 1.02 | ||
| Nursing staff turnover (share who left in a year) | 42.0% | 38.2% | 45.8% |
| Registered nurse turnover | 73.3% | 42.6% | 42.9% |
| Administrators who left | not reported |
CMS expects 3.83 hours a day for residents as sick as this home's (its case-mix figure). The staffing star compares the two.
Staffing by quarter, from daily payroll records
Every nursing home sends CMS its staff hours for each day (the Payroll Based Journal). Here they are added up by quarter. The latest quarter is the one behind the figures above. In January to March 2026, nursing staff hours per resident were 3.99 on weekdays and 3.52 on weekends, 12% lower on weekends (nationally, weekends ran 15% lower). Contract or agency staff worked 1.8% of nursing hours, against 5.3% nationally. Total nursing hours per resident went from 3.66 in April to June 2025 to 3.85 in January to March 2026.
| Quarter | All nursing staff | Registered nurses | Weekdays | Weekends | Contract staff share | Days with no RN hours | Residents a day |
|---|---|---|---|---|---|---|---|
| Jan to Mar 2026 | 3.85 | 0.60 | 3.99 | 3.52 | 1.8% | 0 of 90 | 141 |
| Oct to Dec 2025 | 3.35 | 0.67 | 3.43 | 3.14 | 0.0% | 0 of 92 | 140 |
| Jul to Sep 2025 | 3.56 | 0.70 | 3.65 | 3.34 | 6.0% | 0 of 92 | 134 |
| Apr to Jun 2025 | 3.66 | 0.69 | 3.77 | 3.38 | 4.9% | 0 of 91 | 128 |
| United States, Jan to Mar 2026 | 3.75 | 0.62 | 3.92 | 3.33 | 5.3% | 0.5% of days | |
| Massachusetts, Jan to Mar 2026 | 3.79 | 0.61 | 3.94 | 3.41 | 5.0% | 0.4% of days |
Hours per resident per day: staff hours in the quarter divided by resident days (the daily census CMS derives from resident assessments). Registered nurses include the director of nursing and RNs with administrative duties; aides include nurse aides in training and medication aides, as in CMS's own staffing measure. How these are calculated.
Quality measures
The measures CMS uses for the quality star. Lower is better for every one of them.
| Measure | This home | Massachusetts | US |
|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased Long Stay residents, 2025Q2-2026Q1 | 15.4 | 16.4 | 13.9 |
| Percentage of long-stay residents with a catheter inserted and left in their bladder Long Stay residents, 2025Q2-2026Q1 | 0.5 | 0.8 | 0.8 |
| Percentage of long-stay residents with a urinary tract infection Long Stay residents, 2025Q2-2026Q1 | 1.5 | 1.8 | 1.6 |
| Percentage of long-stay residents experiencing one or more falls with major injury Long Stay residents, 2025Q2-2026Q1 | 2.1 | 3.5 | 3.2 |
| Percentage of short-stay residents who newly received an antipsychotic medication Short Stay residents, 2025Q2-2026Q1 | 0.0 | 1.4 | 1.6 |
| Percentage of long-stay residents whose ability to walk independently worsened Long Stay residents, 2025Q2-2026Q1 | 10.3 | 15.4 | 14.1 |
| Percentage of long-stay residents with pressure ulcers Long Stay residents, 2025Q2-2026Q1 | 2.5 | 4.2 | 4.6 |
| Percentage of long-stay residents who received an antipsychotic medication Long Stay residents, 2025Q2-2026Q1 | 11.3 | 21.4 | 15.4 |
| Percentage of short-stay residents who were rehospitalized after a nursing home admission Short Stay residents, 20250101-20251231 | 23.6 | 25.7 | 23.8 |
| Percentage of short-stay residents who had an outpatient emergency department visit Short Stay residents, 20250101-20251231 | 8.5 | 11.9 | 12.0 |
| Number of hospitalizations per 1000 long-stay resident days Long Stay residents, 20250101-20251231 | 1.7 | 1.9 | 1.9 |
| Number of outpatient emergency department visits per 1000 long-stay resident days Long Stay residents, 20250101-20251231 | 0.7 | 1.5 | 1.8 |
Owners and operators
Legal business name: ELLIS NURSING HOME INC.
| Name | Role | Type | Share | Since |
|---|---|---|---|---|
| Franchi, Anthony | 5% or greater direct ownership interest | Individual | 80% | 02/16/1988 |
| Franchi, Constance | 5% or greater direct ownership interest | Individual | 20% | 02/16/1988 |
| Franchi, Anthony | Corporate director | Individual | 02/16/1988 | |
| Franchi, Constance | Corporate director | Individual | 02/16/1988 | |
| Franchi, Anthony | Corporate officer | Individual | 02/16/1988 | |
| Franchi, Constance | Corporate officer | Individual | 02/16/1988 | |
| A. Franchi Contractors, Inc. | Operational/managerial control | Organization | 02/16/1988 | |
| Franchi, Anthony | Operational/managerial control | Individual | 02/16/1988 | |
| Franchi, Constance | Operational/managerial control | Individual | 02/16/1988 |
As listed in the CMS ownership file, which names owners with a 5% or greater stake and the people and companies with operational or managerial control.
Questions to ask on a visit
Chosen from this home's own inspection record.
- When is the care plan meeting, and can family attend it?Inspectors cited 5 problems in this area, most recently on May 14, 2026: "Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards."
- What changed in infection control since the last inspection, and who on staff is the infection preventionist?Inspectors cited 4 problems in this area, most recently on April 29, 2025: "Provide and implement an infection prevention and control program."
- How are allegations of abuse or neglect reported and investigated, and who tells the family?Inspectors cited 3 problems in this area, most recently on May 14, 2026: "Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment."
- How do you prevent falls and pressure injuries, and how are families told when one happens?Inspectors cited 3 problems in this area, most recently on April 22, 2024: "Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason."
Other nursing homes nearby
- Norwood Healthcare Norwood, 0.9 mi · 1 of 5 stars · 68 citations
- Victoria Haven Nursing Facility Norwood, 1.5 mi · 2 of 5 stars · 39 citations
- Charlwell House Health and Rehabilitation Norwood, 2.2 mi · 1 of 5 stars · 63 citations
- Premier Healthcare at Harrington House Walpole, 3.6 mi · 2 of 5 stars · 38 citations
- Hellenic Nursing & Rehabilitation Center Canton, 3.6 mi · 3 of 5 stars · 34 citations
- Brush Hill Care Center Milton, 3.8 mi · 2 of 5 stars · 60 citations
- Newbridge on the Charles Skilled Nursing Facility Dedham, 4.1 mi · 5 of 5 stars · 1 citation
- Care Village at West Roxbury West Roxbury, 4.3 mi · 3 of 5 stars · 38 citations
Common questions
- What is Ellis Nursing Home (the)'s Medicare star rating?
- CMS rates Ellis Nursing Home (the) 5 out of 5 stars overall, with 4 for health inspections, 3 for staffing and 5 for quality measures (CMS data as of September 1, 2026).
- How many deficiencies did Ellis Nursing Home (the) get at its last inspection?
- 2 health deficiencies at the standard inspection on May 14, 2026. The Massachusetts average is 6.8.
- Has Ellis Nursing Home (the) been fined?
- Yes. CMS lists 1 fine totaling $57,158 in the last three years.
- Does Ellis Nursing Home (the) accept Medicaid?
- It is certified to take Medicaid (CMS lists it as "Medicare and Medicaid"). Certification does not mean a Medicaid bed is open: ask the admissions office.
- Who owns Ellis Nursing Home (the)?
- CMS lists 9 owners and managers. Legal business name: ELLIS NURSING HOME INC.
Sources
- Ratings, staffing and fines: CMS Provider Information, released September 30, 2026, data as of September 1, 2026.
- Citations: CMS Health Deficiencies and Fire Safety Deficiencies.
- Owners: CMS Ownership. Penalties: CMS Penalties.
- Staffing by quarter: CMS Payroll Based Journal Daily Nurse Staffing, April 2025 to March 2026, summed by NursingHomeClear.
- Inspector summaries: CMS Full Statement of Deficiencies (CMS-2567 text), data as of September 1, 2026. Each quote is the part of the statement before the detailed findings.
- Inspection reports with the inspectors' full notes are on this home's Medicare.gov page.
- Something wrong on this page? Ask for a correction. We fix errors in our copy of the data; findings themselves can only be changed by CMS and the state.
- NursingHomeClear is independent and not affiliated with CMS, Medicare or any state agency. This page reports federal records; it does not rate, recommend or endorse any home, and it is not medical or legal advice.