Fifth Avenue Health Care
505 North Fifth Avenue, Rome, GA 30165 · Floyd County · (706) 291-0521
100 certified beds, about 69 residents a day · For profit - Corporation · Medicare and Medicaid since 1983
CMS Care Compare ratings, data as of September 1, 2026 · CCN 115319 · See it on Medicare.gov · Compare with other homes
The record in brief
At its most recent standard inspection, on August 28, 2025, inspectors cited 7 health deficiencies (the Georgia average is 5, the national average 9.2).
Of 18 health citations since November 2022, 3 were rated as actual harm or immediate jeopardy to residents (1 immediate jeopardy).
CMS lists 2 fines totaling $8,512 in the last three years; the largest was $4,256, and the latest is dated June 21, 2024.
Nurses and nurse aides worked 3.22 hours per resident per day, against 3.56 across Georgia and 3.86 nationally. Registered nurses accounted for 0.21 of those hours.
34.6% of nursing staff left within the year CMS measured (Georgia average 46.0%).
CMS links it to Reliable Health Care Management, an affiliated group of 6 nursing homes.
Health inspections
Federal rules call for a standard inspection at least every 15 months, plus a visit whenever a complaint is filed. Each mark below is one citation, colored by how serious inspectors rated it. How to read a citation.
Under each citation, the quoted text is the inspector's own summary from the federal statement of deficiencies (CMS form 2567), word for word apart from a privacy scrub; CMS removes residents' and staff names before it publishes the text. The full notes are on Medicare.gov.
Where its citations fall on CMS's grid
CMS rates every citation by how much harm it caused (rows) and how many residents it touched (columns). The count in each box is this home's, across all 18 health citations on file.
June 23, 2026Complaint inspection · 3 citations
- J Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Inspectors wroteBased on observations, staff and resident interviews, record review, and review of the facility policies titled Accidents and Incidents - Investigating and Reporting, Elopement, and Dementia Care, the facility failed to maintain an accident-free environment and provide adequate supervision to prevent accidents for one of three sampled residents (R) (R1). This had the potential to affect at least 10 additional residents identified as being at risk for wandering/elopement. Specifically, the facility failed to implement effective interventions to prevent the elopement of R1, creating an ongoing risk for resident elopement and injury. This deficient practice placed residents at risk for serious harm, injury, and death. [...]
- D Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Inspectors wroteBased on interviews, record review, and review of the facility policy titled Policy and Procedure Abuse, Neglect, and Exploitation, the facility failed to keep one of three sampled residents (R) (R10) free of sexual abuse by another resident, R11. This failure had the potential to cause physical and psychosocial harm to R10.
- D Ensure medication error rates are not 5 percent or greater.
Inspectors wroteBased on observations, record review, staff interviews, and review of the facility policy titled Medication Administration-General Guidelines, the facility failed to ensure accurate administration of medications for three of 32 medication opportunities observed, resulting in a medication error rate of 9.37%. This deficient practice had the potential to negatively impact residents (R), leading to complications of their current health status.
August 28, 2025Standard inspection · 7 citations
- F Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Inspectors wroteBased on observations and staff interviews, and review of the facility policy titled, Preparing Pureed Foods, the facility failed to prepare pureed food in a manner that preserved the nutrient value of resident meals. The deficient practice had the potential to affect 15 of 15 residents receiving an oral pureed diet.
- F Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Inspectors wroteBased on observations, interviews, and a review of the facility policy titled Food Storage Guidelines, the facility failed to discard food items past the best-by date. This deficient practice had the potential to affect 66 of 66 residents receiving an oral diet.
- F Provide and implement an infection prevention and control program.
Inspectors wroteBased on observations, staff interviews, and review of the facility policies titled, Legionella Water Management Program and Handwashing/ Hand Hygiene, the facility failed to develop an effective water management program and failed to perform hand hygiene or wash hands when entering and exiting resident rooms when serving lunch trays. The deficient practice of not developing an effective water management program had the potential to affect the health and safety of all residents that reside in the facility and failing to perform hand hygiene or hand washing to affect 64 residents who received a food tray from the kitchen. The facility census was 66 residents.
- D Allow residents to self-administer drugs if determined clinically appropriate.
Inspectors wroteBased on observations, record review, resident and staff interviews, and review of facility policy titled, Medication Administration, the facility failed to assess one of 41 sampled residents (R) (R12) for self-administration of medication. The deficient practice had the potential to result in negative outcomes such as medication errors, incorrect dosages, or access by other residents.
- D Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Inspectors wroteBased on observations, staff interviews, and review of the facility policy titled, Maintenance Service, the facility failed to maintain a safe, clean, comfortable, homelike environment in two of 25 rooms on East Hall (room [ROOM NUMBER] and room [ROOM NUMBER]) and free of black substance in one of 34 rooms on [NAME] Hall (room [ROOM NUMBER]). Specifically, ceiling tiles were stained with brown and black marks. The deficient practice had the potential to compromise the hygiene and safety of the room environments, negatively impacting the health and well-being of residents.
- D Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Inspectors wroteBased on observations, resident and staff interviews, record review, and review of the facility policy titled, Comprehensive Care Plan, the facility failed to develop and implement a comprehensive care plan for eye glasses and tobacco use for one of four residents (R) (R50) care plans reviewed. The deficient practice had the potential for unmet care needs for R50.
- D Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Inspectors wroteBased on observations, resident and staff interviews, and record review, the facility failed to protect one of 41 sampled residents (R) (R28) from an accident with a fall. Specifically, R28 fell from a wheelchair to the floor.
June 21, 2024Standard inspection, Complaint inspection · 6 citations
- G Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Inspectors wroteBased on observations, interviews, and record reviews, the facility failed to provide an environment free from accident hazards for one of six residents (R)(R1) reviewed for accidents. Harm was identified to have occurred on 2/24/2024, when R1 fell from a faulty shower bed and sustained a closed right peritrochanteric femur fracture requiring admission to an acute care hospital.
- G Keep all essential equipment working safely.
Inspectors wroteBased on interviews and record reviews, the facility failed to ensure that resident care equipment was maintained in safe operating condition for one of six residents (R) (R1) reviewed for accidents. Harm was identified to have occurred on 2/24/2024, when R1 fell from a faulty shower bed and sustained a closed right peritrochanteric femur fracture requiring admission to an acute care hospital.
- D Provide care and assistance to perform activities of daily living for any resident who is unable.
Inspectors wroteBased on observations, staff and resident interviews, and record review, the facility failed to provide the necessary care and services to maintain good oral hygiene for one of 31 sampled residents (R) (R55) reviewed for Activities of Daily Living (ADLs). Specifically, the facility failed to provide the resident with oral hygiene supplies, staff assistance, and/or reminders to complete oral hygiene care.
- D Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Inspectors wroteBased on observations, interviews, record review, and review of the facility's policy titled Emergency Pharmacy Service and Emergency Kits, the facility failed to ensure that an emergency medication kit (E-Kit) was readily available for use in a resident emergency for one of two medication rooms (Medication Room West) observed.
- D Ensure each resident’s drug regimen must be free from unnecessary drugs.
Inspectors wroteBased on interviews and record reviews, the facility failed to ensure adequate blood glucose monitoring for residents receiving insulin. This deficient practice affected one of five residents (R) (R55) reviewed for unnecessary medications.
- D Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Inspectors wroteBased on observations, interviews, and record review, the facility failed to ensure expired medications were properly discarded in two of two medication rooms (Medication Room East and Medication Room West).
November 20, 2022Standard inspection · 2 citations
- F Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Inspectors wroteBased on observations, interviews, and policy review, the facility failed to label, and date stored and opened food items; failed to ensure the three-compartment sink had proper sanitizing solution concentration; and failed to ensure dietary staff properly washed dishware in three-compartment sink to prevent food borne illness. 49 of 51 residents were receiving an oral diet.
- D Keep all essential equipment working safely.
Inspectors wroteBased on observations and interviews the facility failed the maintain the walk-in freezer in proper working condition as evidenced by ice build-up on a food storage rack. Facility census was 51.
Fire safety inspections
9 fire safety citations on file: 2 on August 28, 2025, 3 on June 21, 2024, 4 on November 20, 2022.
Every fire safety citation9 citations
- D Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
- D Ensure proper usage of power strips and extension cords.
- E Ensure proper usage of power strips and extension cords.
- D Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
- D Have properly installed electrical wiring and gas equipment.
- E Install emergency lighting that can last at least 1 1/2 hours.
- E Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
- D Keep aisles, corridors, and exits free of obstruction in case of emergency.
- D Have proper medical gas storage and administration areas.
Fines and payment denials
| Date | Penalty | Amount or length |
|---|---|---|
| June 21, 2024 | Fine | $4,256 |
| June 21, 2024 | Fine | $4,256 |
A payment denial means Medicare and Medicaid stopped paying for new admissions for that period.
Staffing
Hours of care per resident per day, from the payroll records every home sends CMS. Higher means more staff time with each resident.
| Measure | This home | Georgia | United States |
|---|---|---|---|
| All nursing staff (RN, LPN and aides) | 3.22 | 3.56 | 3.86 |
| Registered nurses | 0.21 | 0.50 | 0.69 |
| All nursing staff on weekends | 2.93 | 3.10 | 3.42 |
| Nurse aides | 2.01 | ||
| Licensed practical nurses | 1.00 | ||
| Nursing staff turnover (share who left in a year) | 34.6% | 46.0% | 45.8% |
| Registered nurse turnover | not reported | 44.5% | 42.9% |
| Administrators who left | 0 |
CMS expects 3.68 hours a day for residents as sick as this home's (its case-mix figure). The staffing star compares the two.
Staffing by quarter, from daily payroll records
Every nursing home sends CMS its staff hours for each day (the Payroll Based Journal). Here they are added up by quarter. The latest quarter is the one behind the figures above. In January to March 2026, nursing staff hours per resident were 3.34 on weekdays and 2.93 on weekends, 12% lower on weekends (nationally, weekends ran 15% lower). Contract or agency staff worked 5.8% of nursing hours, against 5.3% nationally. Total nursing hours per resident went from 2.89 in April to June 2025 to 3.22 in January to March 2026.
| Quarter | All nursing staff | Registered nurses | Weekdays | Weekends | Contract staff share | Days with no RN hours | Residents a day |
|---|---|---|---|---|---|---|---|
| Jan to Mar 2026 | 3.22 | 0.21 | 3.34 | 2.93 | 5.8% | 0 of 90 | 69 |
| Oct to Dec 2025 | 3.30 | 0.21 | 3.42 | 2.98 | 6.4% | 0 of 92 | 68 |
| Jul to Sep 2025 | 3.33 | 0.18 | 3.44 | 3.04 | 5.7% | 10 of 92 | 65 |
| Apr to Jun 2025 | 2.89 | 0.25 | 3.02 | 2.54 | 4.9% | 0 of 91 | 70 |
| United States, Jan to Mar 2026 | 3.75 | 0.62 | 3.92 | 3.33 | 5.3% | 0.5% of days | |
| Georgia, Jan to Mar 2026 | 3.50 | 0.46 | 3.68 | 3.03 | 3.3% | 0.6% of days |
Hours per resident per day: staff hours in the quarter divided by resident days (the daily census CMS derives from resident assessments). Registered nurses include the director of nursing and RNs with administrative duties; aides include nurse aides in training and medication aides, as in CMS's own staffing measure. How these are calculated.
Quality measures
The measures CMS uses for the quality star. Lower is better for every one of them.
| Measure | This home | Georgia | US |
|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased Long Stay residents, 2025Q2-2026Q1 | 21.1 | 15.3 | 13.9 |
| Percentage of long-stay residents with a catheter inserted and left in their bladder Long Stay residents, 2025Q2-2026Q1 | 0.0 | 0.9 | 0.8 |
| Percentage of long-stay residents with a urinary tract infection Long Stay residents, 2025Q2-2026Q1 | 5.9 | 2.5 | 1.6 |
| Percentage of long-stay residents experiencing one or more falls with major injury Long Stay residents, 2025Q2-2026Q1 | 4.6 | 3.2 | 3.2 |
| Percentage of short-stay residents who newly received an antipsychotic medication Short Stay residents, 2025Q2-2026Q1 | 0.0 | 2.6 | 1.6 |
| Percentage of long-stay residents whose ability to walk independently worsened Long Stay residents, 2025Q2-2026Q1 | 23.2 | 15.2 | 14.1 |
| Percentage of long-stay residents with pressure ulcers Long Stay residents, 2025Q2-2026Q1 | 4.0 | 5.6 | 4.6 |
| Percentage of long-stay residents who received an antipsychotic medication Long Stay residents, 2025Q2-2026Q1 | 24.4 | 19.9 | 15.4 |
| Percentage of short-stay residents who were rehospitalized after a nursing home admission Short Stay residents, 20250101-20251231 | 16.6 | 25.0 | 23.8 |
| Percentage of short-stay residents who had an outpatient emergency department visit Short Stay residents, 20250101-20251231 | 12.7 | 11.6 | 12.0 |
| Number of hospitalizations per 1000 long-stay resident days Long Stay residents, 20250101-20251231 | 2.6 | 2.1 | 1.9 |
| Number of outpatient emergency department visits per 1000 long-stay resident days Long Stay residents, 20250101-20251231 | 1.0 | 1.9 | 1.8 |
Owners and operators
Legal business name: NORTH GEORGIA CARE SERVICES INC. CMS links this home to Reliable Health Care Management, a group of 6 nursing homes averaging 2.8 stars overall.
| Name | Role | Type | Share | Since |
|---|---|---|---|---|
| Hehn, Angelena | Managing control - governing body | Individual | 11/01/2024 | |
| McGill, Brandy | Managing control - governing body | Individual | 11/01/2024 | |
| Cromer, Melissa | Operational/managerial control | Individual | 03/01/2021 | |
| Glover, Shelle | Operational/managerial control | Individual | 09/30/2020 | |
| Hehn, Angelena | Operational/managerial control | Individual | 11/01/2024 | |
| McGill, Brandy | Operational/managerial control | Individual | 02/09/2009 | |
| Morris, Janice | Operational/managerial control | Individual | 07/18/2025 | |
| Reliable Health Care Management LLC | Adp of the SNF | Organization | 07/01/2003 | |
| Cromer, Melissa | Adp of the SNF | Individual | 03/23/2026 | |
| Glover, Shelle | Adp of the SNF | Individual | 09/30/2020 | |
| Hehn, Angelena | Adp of the SNF | Individual | 08/06/2001 | |
| McGill, Brandy | Adp of the SNF | Individual | 02/09/2009 | |
| Morris, Janice | Adp of the SNF | Individual | 07/18/2025 |
As listed in the CMS ownership file, which names owners with a 5% or greater stake and the people and companies with operational or managerial control.
Questions to ask on a visit
Chosen from this home's own inspection record.
- How do you prevent falls and pressure injuries, and how are families told when one happens?Inspectors cited 4 problems in this area, most recently on June 23, 2026: "Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents."
- How are medications reviewed, and how often are antipsychotic or sedating drugs used?Inspectors cited 4 problems in this area, most recently on June 23, 2026: "Ensure medication error rates are not 5 percent or greater."
- Can we see a week of menus and the kitchen, and how are special diets handled?Inspectors cited 3 problems in this area, most recently on August 28, 2025: "Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature."
- How do residents and families raise a complaint or grievance, and how fast is it answered?Inspectors cited 2 problems in this area, most recently on August 28, 2025: "Allow residents to self-administer drugs if determined clinically appropriate."
- Who is on the floor on Saturday and Sunday, and how many residents does each aide care for?Weekend nurse staffing here was 2.93 hours per resident per day, below the Georgia average of 3.10.
Other nursing homes nearby
- Etowah Landing Rome, 1.4 mi · 2 of 5 stars · 16 citations
- Magnolia Place Nursing and Rehabilitation Rome, 2.3 mi · 5 of 5 stars · 5 citations
- Harborview Rome Rome, 2.4 mi · 3 of 5 stars · 11 citations
- Pruitthealth - Rome Rome, 2.8 mi · 2 of 5 stars · 14 citations
- Winthrop Health and Rehabilitation Rome, 2.9 mi · 4 of 5 stars · 18 citations
- Evergreen Health and Rehabilitation Center Rome, 3.7 mi · 3 of 5 stars · 10 citations
- Chulio Hills Health and Rehab Rome, 8.4 mi · 1 of 5 stars · 22 citations
- Cedar Valley Nsg & Rehab Ctr Cedartown, 17.6 mi · 5 of 5 stars · 3 citations
Georgia contacts for a concern about a nursing home
These are the official offices in Georgia. NursingHomeClear cannot take or act on complaints.
- Inspections and complaints: Georgia Department of Community Health, Healthcare Facility Regulation Division, the state agency that inspects nursing homes for CMS and takes complaints about care.
- Resident advocate: Georgia Long-Term Care Ombudsman Program, 1-866-552-4464. The long-term care ombudsman is a free, confidential advocate for residents and families, set up under the federal Older Americans Act.
- State inspection reports: GaMap2Care, Find a Facility, where Georgia publishes its own records on licensed homes.
Common questions
- What is Fifth Avenue Health Care's Medicare star rating?
- CMS rates Fifth Avenue Health Care 1 out of 5 stars overall, with 1 for health inspections, 2 for staffing and 2 for quality measures (CMS data as of September 1, 2026).
- How many deficiencies did Fifth Avenue Health Care get at its last inspection?
- 7 health deficiencies at the standard inspection on August 28, 2025. The Georgia average is 5.
- Has Fifth Avenue Health Care been fined?
- Yes. CMS lists 2 fines totaling $8,512 in the last three years.
- Does Fifth Avenue Health Care accept Medicaid?
- It is certified to take Medicaid (CMS lists it as "Medicare and Medicaid"). Certification does not mean a Medicaid bed is open: ask the admissions office.
- Who owns Fifth Avenue Health Care?
- CMS lists 13 owners and managers, and links the home to Reliable Health Care Management. Legal business name: NORTH GEORGIA CARE SERVICES INC.
Sources
- Ratings, staffing and fines: CMS Provider Information, released September 30, 2026, data as of September 1, 2026.
- Citations: CMS Health Deficiencies and Fire Safety Deficiencies.
- Owners: CMS Ownership. Penalties: CMS Penalties.
- Staffing by quarter: CMS Payroll Based Journal Daily Nurse Staffing, April 2025 to March 2026, summed by NursingHomeClear.
- Inspector summaries: CMS Full Statement of Deficiencies (CMS-2567 text), data as of September 1, 2026. Each quote is the part of the statement before the detailed findings.
- Inspection reports with the inspectors' full notes are on this home's Medicare.gov page.
- Something wrong on this page? Ask for a correction. We fix errors in our copy of the data; findings themselves can only be changed by CMS and the state.
- NursingHomeClear is independent and not affiliated with CMS, Medicare or any state agency. This page reports federal records; it does not rate, recommend or endorse any home, and it is not medical or legal advice.