Home / North Carolina / Greensboro
Friends Homes at Guilford
925 New Garden Road, Greensboro, NC 27410 · Guilford County · (336) 292-8187
69 certified beds, about 66 residents a day · Non profit - Corporation · Medicare and Medicaid since 1976
CMS Care Compare ratings, data as of September 1, 2026 · CCN 345148 · See it on Medicare.gov · Compare with other homes
The record in brief
At its most recent standard inspection, on January 8, 2026, inspectors cited 0 health deficiencies (the North Carolina average is 4.7, the national average 9.2).
None of its 2 health citations since June 2023 was rated as actual harm or immediate jeopardy.
CMS lists no fines against this home in the last three years.
Nurses and nurse aides worked 5.07 hours per resident per day, against 3.85 across North Carolina and 3.86 nationally. Registered nurses accounted for 0.65 of those hours.
45.3% of nursing staff left within the year CMS measured (North Carolina average 49.0%).
Health inspections
Federal rules call for a standard inspection at least every 15 months, plus a visit whenever a complaint is filed. Each mark below is one citation, colored by how serious inspectors rated it. How to read a citation.
Under each citation, the quoted text is the inspector's own summary from the federal statement of deficiencies (CMS form 2567), word for word apart from a privacy scrub; CMS removes residents' and staff names before it publishes the text. The full notes are on Medicare.gov.
Where its citations fall on CMS's grid
CMS rates every citation by how much harm it caused (rows) and how many residents it touched (columns). The count in each box is this home's, across all 2 health citations on file.
January 8, 2026Standard inspection · 0 citations
October 24, 2024Standard inspection · 2 citations
- D Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Inspectors wroteBased on record review and staff interviews, the facility failed to provide a safe transfer resulting in the resident falling to the floor. The resident sustained no injuries. This was for 1 of 3 (Resident #25) residents reviewed for accidents.
- D Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Inspectors wroteBased on staff and consultant pharmacist interviews and record reviews, the facility failed to limit the duration of psychotropic medications (any drug that affects brain activities associated with mental processes and behavior) ordered on an as needed (PRN) basis to 14 days and/or indicate the duration and rationale for the PRN order to be extended beyond 14 days, when appropriate. This occurred for 1 of 5 residents whose medications were reviewed (Resident #59).
June 1, 2023Standard inspection · 0 citations
Fire safety inspections
13 fire safety citations on file: 1 on January 8, 2026, 9 on October 24, 2024, 3 on June 1, 2023.
Every fire safety citation13 citations
- D Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
- F Keep aisles, corridors, and exits free of obstruction in case of emergency.
- F Install properly constructed and protected linen or trash chutes.
- D Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
- D Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
- D Install corridor and hallway doors that block smoke.
- D Have properly installed electrical wiring and gas equipment.
- D Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
- D Meet requirements for the installation and maintenance of electrical systems.
- D Ensure proper usage of power strips and extension cords.
- D Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
- D Install an approved automatic sprinkler system.
- D Meet requirements for the installation and maintenance of electrical systems.
Fines and payment denials
CMS lists no fines or payment denials against this home in the last three years. The national average is 0.9 fines per home.
Staffing
Hours of care per resident per day, from the payroll records every home sends CMS. Higher means more staff time with each resident.
| Measure | This home | North Carolina | United States |
|---|---|---|---|
| All nursing staff (RN, LPN and aides) | 5.07 | 3.85 | 3.86 |
| Registered nurses | 0.65 | 0.62 | 0.69 |
| All nursing staff on weekends | 4.54 | 3.42 | 3.42 |
| Nurse aides | 3.80 | ||
| Licensed practical nurses | 0.62 | ||
| Nursing staff turnover (share who left in a year) | 45.3% | 49.0% | 45.8% |
| Registered nurse turnover | 33.3% | 45.6% | 42.9% |
| Administrators who left | 0 |
CMS expects 3.07 hours a day for residents as sick as this home's (its case-mix figure). The staffing star compares the two.
Staffing by quarter, from daily payroll records
Every nursing home sends CMS its staff hours for each day (the Payroll Based Journal). Here they are added up by quarter. The latest quarter is the one behind the figures above. In January to March 2026, nursing staff hours per resident were 5.29 on weekdays and 4.54 on weekends, 14% lower on weekends (nationally, weekends ran 15% lower). Contract or agency staff worked 1.0% of nursing hours, against 5.3% nationally. Total nursing hours per resident went from 4.37 in April to June 2025 to 5.07 in January to March 2026.
| Quarter | All nursing staff | Registered nurses | Weekdays | Weekends | Contract staff share | Days with no RN hours | Residents a day |
|---|---|---|---|---|---|---|---|
| Jan to Mar 2026 | 5.07 | 0.65 | 5.29 | 4.54 | 1.0% | 0 of 90 | 66 |
| Oct to Dec 2025 | 3.77 | 0.88 | 4.05 | 3.05 | 0.2% | 0 of 92 | 60 |
| Jul to Sep 2025 | 4.04 | 0.77 | 4.27 | 3.47 | 0.0% | 0 of 92 | 63 |
| Apr to Jun 2025 | 4.37 | 0.73 | 4.60 | 3.80 | 0.0% | 0 of 91 | 61 |
| United States, Jan to Mar 2026 | 3.75 | 0.62 | 3.92 | 3.33 | 5.3% | 0.5% of days | |
| North Carolina, Jan to Mar 2026 | 3.65 | 0.53 | 3.82 | 3.25 | 8.0% | 0.7% of days |
Hours per resident per day: staff hours in the quarter divided by resident days (the daily census CMS derives from resident assessments). Registered nurses include the director of nursing and RNs with administrative duties; aides include nurse aides in training and medication aides, as in CMS's own staffing measure. How these are calculated.
Quality measures
The measures CMS uses for the quality star. Lower is better for every one of them.
| Measure | This home | North Carolina | US |
|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased Long Stay residents, 2025Q2-2026Q1 | 33.1 | 15.6 | 13.9 |
| Percentage of long-stay residents with a catheter inserted and left in their bladder Long Stay residents, 2025Q2-2026Q1 | 1.1 | 0.7 | 0.8 |
| Percentage of long-stay residents with a urinary tract infection Long Stay residents, 2025Q2-2026Q1 | 7.1 | 2.3 | 1.6 |
| Percentage of long-stay residents experiencing one or more falls with major injury Long Stay residents, 2025Q2-2026Q1 | 5.4 | 3.5 | 3.2 |
| Percentage of short-stay residents who newly received an antipsychotic medication Short Stay residents, 2025Q2-2026Q1 | 0.0 | 1.4 | 1.6 |
| Percentage of long-stay residents whose ability to walk independently worsened Long Stay residents, 2025Q2-2026Q1 | 16.1 | 18.3 | 14.1 |
| Percentage of long-stay residents with pressure ulcers Long Stay residents, 2025Q2-2026Q1 | 1.2 | 5.5 | 4.6 |
| Percentage of long-stay residents who received an antipsychotic medication Long Stay residents, 2025Q2-2026Q1 | 17.3 | 14.0 | 15.4 |
| Number of hospitalizations per 1000 long-stay resident days Long Stay residents, 20250101-20251231 | 1.6 | 1.8 | 1.9 |
| Number of outpatient emergency department visits per 1000 long-stay resident days Long Stay residents, 20250101-20251231 | 1.2 | 1.8 | 1.8 |
Owners and operators
Legal business name: FRIENDS HOMES INC..
| Name | Role | Type | Share | Since |
|---|---|---|---|---|
| Adams, Kathryn | Managing control - governing body | Individual | 01/01/2023 | |
| Beeson, Reginald | Managing control - governing body | Individual | 01/01/2022 | |
| Brannon, Geraldine | Managing control - governing body | Individual | 01/01/2024 | |
| Bumm, Jacob | Managing control - governing body | Individual | 01/01/2022 | |
| Carroll, Alice | Managing control - governing body | Individual | 01/01/2024 | |
| Carroll, William | Managing control - governing body | Individual | 01/01/2022 | |
| Fisher, Charles | Managing control - governing body | Individual | 01/01/2024 | |
| Glenz, Nancy | Managing control - governing body | Individual | 01/01/2023 | |
| Gordh, George | Managing control - governing body | Individual | 01/01/2024 | |
| Hobson, David | Managing control - governing body | Individual | 01/01/2024 | |
| Hurley, Marshall | Managing control - governing body | Individual | 01/01/2021 | |
| Morgan, Mark | Managing control - governing body | Individual | 01/01/2025 | |
| Osborne, Jay | Managing control - governing body | Individual | 01/01/2025 | |
| Ross, Jennifer | Managing control - governing body | Individual | 01/01/2025 | |
| Shope, Richard | Managing control - governing body | Individual | 01/01/2025 | |
| Turner, Betty | Managing control - governing body | Individual | 01/01/2022 | |
| Adams, Kathryn | Corporate director | Individual | 01/01/2023 | |
| Beeson, Reginald | Corporate director | Individual | 01/01/2022 | |
| Brannon, Geraldine | Corporate director | Individual | 01/01/2024 | |
| Carroll, William | Corporate director | Individual | 01/01/2022 | |
| Fisher, Charles | Corporate director | Individual | 01/01/2024 | |
| Glenz, Nancy | Corporate director | Individual | 01/01/2023 | |
| Gordh, George | Corporate director | Individual | 01/01/2024 | |
| Hobson, David | Corporate director | Individual | 01/01/2024 | |
| Jones, Shukriyyah | Corporate director | Individual | 11/06/2023 | |
| Morgan, Mark | Corporate director | Individual | 01/01/2025 | |
| Osborne, Jay | Corporate director | Individual | 01/01/2025 | |
| Ross, Jennifer | Corporate director | Individual | 01/01/2025 | |
| Scardigno, Jordan | Corporate director | Individual | 10/10/2023 | |
| Shope, Richard | Corporate director | Individual | 01/01/2025 | |
| Tutterow, Alan | Corporate director | Individual | 10/01/2024 | |
| Veludandi, Prashanthi | Corporate director | Individual | 08/01/2024 | |
| Webster, Timothy | Corporate director | Individual | 05/01/2016 | |
| Bumm, Jacob | Corporate officer | Individual | 01/01/2022 | |
| Carroll, Alice | Corporate officer | Individual | 01/01/2024 | |
| Hurley, Marshall | Corporate officer | Individual | 01/01/2021 | |
| Turner, Betty | Corporate officer | Individual | 01/01/2022 | |
| Kintura | Operational/managerial control | Organization | 10/01/2024 | |
| Phi Management Services LLC | Operational/managerial control | Organization | 05/01/2016 | |
| Beam, Matthew | Operational/managerial control | Individual | 02/05/2022 | |
| Cummons, Rhonda | Operational/managerial control | Individual | 05/01/2016 | |
| Minter, Steven | Operational/managerial control | Individual | 04/15/2024 | |
| Newman, James | Operational/managerial control | Individual | 08/05/2024 | |
| Sampson, Cassandra | Operational/managerial control | Individual | 10/01/2024 | |
| Scardigno, Jordan | Operational/managerial control | Individual | 10/10/2023 | |
| Tutterow, Alan | Operational/managerial control | Individual | 10/01/2024 | |
| Veludandi, Prashanthi | Operational/managerial control | Individual | 08/01/2024 | |
| Webster, Timothy | Operational/managerial control | Individual | 05/01/2016 | |
| Kintura | Adp of the SNF | Organization | 07/08/2025 | |
| Newman, James | Adp of the SNF | Individual | 10/21/2025 | |
| Veludandi, Prashanthi | Adp of the SNF | Individual | 10/21/2025 |
As listed in the CMS ownership file, which names owners with a 5% or greater stake and the people and companies with operational or managerial control.
Questions to ask on a visit
Chosen from this home's own inspection record.
- How do you prevent falls and pressure injuries, and how are families told when one happens?Inspectors cited 1 problem in this area, most recently on October 24, 2024: "Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents."
- How are medications reviewed, and how often are antipsychotic or sedating drugs used?Inspectors cited 1 problem in this area, most recently on October 24, 2024: "Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited."
Other nursing homes nearby
- Piedmont Hills Center for Nursing and Rehab Greensboro, 2.8 mi · 1 of 5 stars · 52 citations
- Camden Health and Rehabilitation Greensboro, 2.9 mi · 4 of 5 stars · 5 citations
- Whitestone a Masonic and Eastern Star Community Greensboro, 3.1 mi · 4 of 5 stars · 6 citations
- Blumenthal Health and Rehabilitation Center Greensboro, 4.1 mi · not rated · 70 citations
- Adams Farm Living & Rehabilitation Jamestown, 5.3 mi · 2 of 5 stars · 8 citations
- Linden Place Center for Nursing and Rehabilitation Greensboro, 5.6 mi · 2 of 5 stars · 30 citations
- Heartland Living & Rehab at the Moses H Cone Memor Greensboro, 5.9 mi · 4 of 5 stars · 13 citations
- Maple Grove Health and Rehabilitation Center Greensboro, 6.4 mi · 5 of 5 stars · 23 citations
North Carolina contacts for a concern about a nursing home
These are the official offices in North Carolina. NursingHomeClear cannot take or act on complaints.
- Inspections and complaints: NC Division of Health Service Regulation, Nursing Home Licensure and Certification Section, the state agency that inspects nursing homes for CMS and takes complaints about care.
- Resident advocate: North Carolina Long-Term Care Ombudsman Program. The long-term care ombudsman is a free, confidential advocate for residents and families, set up under the federal Older Americans Act.
- State inspection reports: NC DHSR Regulated Facilities search (Statements of Deficiencies), where North Carolina publishes its own records on licensed homes.
Common questions
- What is Friends Homes at Guilford's Medicare star rating?
- CMS rates Friends Homes at Guilford 5 out of 5 stars overall, with 5 for health inspections, 5 for staffing and 2 for quality measures (CMS data as of September 1, 2026).
- How many deficiencies did Friends Homes at Guilford get at its last inspection?
- 0 health deficiencies at the standard inspection on January 8, 2026. The North Carolina average is 4.7.
- Has Friends Homes at Guilford been fined?
- CMS lists no fines in the last three years.
- Does Friends Homes at Guilford accept Medicaid?
- It is certified to take Medicaid (CMS lists it as "Medicare and Medicaid"). Certification does not mean a Medicaid bed is open: ask the admissions office.
- Who owns Friends Homes at Guilford?
- CMS lists 51 owners and managers. Legal business name: FRIENDS HOMES INC..
Sources
- Ratings, staffing and fines: CMS Provider Information, released September 30, 2026, data as of September 1, 2026.
- Citations: CMS Health Deficiencies and Fire Safety Deficiencies.
- Owners: CMS Ownership. Penalties: CMS Penalties.
- Staffing by quarter: CMS Payroll Based Journal Daily Nurse Staffing, April 2025 to March 2026, summed by NursingHomeClear.
- Inspector summaries: CMS Full Statement of Deficiencies (CMS-2567 text), data as of September 1, 2026. Each quote is the part of the statement before the detailed findings.
- Inspection reports with the inspectors' full notes are on this home's Medicare.gov page.
- Something wrong on this page? Ask for a correction. We fix errors in our copy of the data; findings themselves can only be changed by CMS and the state.
- NursingHomeClear is independent and not affiliated with CMS, Medicare or any state agency. This page reports federal records; it does not rate, recommend or endorse any home, and it is not medical or legal advice.