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Hattie Ide Chaffee Home

200 Wampanoag Trail, East Providence, RI 02915 · Providence County · (401) 434-1520

69 certified beds, about 67 residents a day · Non profit - Corporation · Medicare and Medicaid since 1981

Certified for Medicaid Certified for Medicare
Overall
4 of 5
Health inspections
3 of 5
Staffing
5 of 5
Quality measures
3 of 5

CMS Care Compare ratings, data as of September 1, 2026 · CCN 415002 · See it on Medicare.gov · Compare with other homes

The record in brief

At its most recent standard inspection, on June 20, 2025, inspectors cited 5 health deficiencies (the Rhode Island average is 9.3, the national average 9.2).

Of 19 health citations since May 2023, 1 was rated as actual harm or immediate jeopardy to residents (1 immediate jeopardy).

CMS lists 1 fine totaling $40,295 in the last three years; the largest was $40,295, and the latest is dated June 17, 2024.

Nurses and nurse aides worked 5.39 hours per resident per day, against 3.71 across Rhode Island and 3.86 nationally. Registered nurses accounted for 1.15 of those hours.

34.7% of nursing staff left within the year CMS measured (Rhode Island average 40.6%).

Health inspections

Federal rules call for a standard inspection at least every 15 months, plus a visit whenever a complaint is filed. Each mark below is one citation, colored by how serious inspectors rated it. How to read a citation.

Under each citation, the quoted text is the inspector's own summary from the federal statement of deficiencies (CMS form 2567), word for word apart from a privacy scrub; CMS removes residents' and staff names before it publishes the text. The full notes are on Medicare.gov.

Potential for minimal harm Potential for more than minimal harm Actual harm Immediate jeopardy Found on a complaint visit

Where its citations fall on CMS's grid

CMS rates every citation by how much harm it caused (rows) and how many residents it touched (columns). The count in each box is this home's, across all 19 health citations on file.

Severity
Isolated
Pattern
Widespread
Immediate jeopardy
1J
0K
0L
Actual harm
0G
0H
0I
Potential for more than minimal harm
11D
3E
4F
Potential for minimal harm
0A
0B
0C
June 20, 2025Standard inspection · 5 citations
  1. F
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    F812 · Nutrition and Dietary · No actual harm, potential for more than minimal harm, widespread · Corrected (the home has a date of correction) July 18, 2025
    Inspectors wroteBased on surveyor observation, record review, and staff interview, it has been determined that the facility failed to store, prepare, distribute and serve food in accordance with professional standards for food service safety relative to the main kitchen and two of two kitchenettes.
  2. D
    Ensure services provided by the nursing facility meet professional standards of quality.
    F658 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) July 18, 2025
    Inspectors wroteBased on surveyor observation, record review, and staff interview, it has been determined that the facility failed to ensure that residents receive treatment and care in accordance with professional standards of practice, relative to physician's orders for 2 of 3 residents observed, Resident ID #s 42 and 361.
  3. D
    Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
    F690 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) July 18, 2025
    Inspectors wroteBased on surveyor observation, record review, and staff interview, it has been determined that the facility failed to provide appropriate treatment and services for 1 of 3 residents reviewed with an indwelling catheter (a flexible tube that collects urine from the bladder and leads to a drainage bag), Resident ID # 47.
  4. D
    Provide and implement an infection prevention and control program.
    F880 · Infection Control · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) July 18, 2025
    Inspectors wroteBased on surveyor observation, record review, and staff interview, it has been determined that the facility failed to maintain an infection prevention and control program to help prevent the transmission of communicable diseases and infection, relative to 1 of 2 residents with wound dressing changes observed, Resident ID #17, for 1 of 1 resident on droplet/contact precautions (an infection control measure that is used when a resident is known or expected to be infected to prevent the spread of germs that can be transmitted through respiratory droplets expelled when a person coughs, sneezes, or speaks), Resident ID #24, and for 1 of 2 residents on contact precautions (an infection control measure used in healthcare settings to prevent the spread of germs that can be transmitted by direct or indirect contact with a resident or their environment) for Clostridioides difficile (C. [...]
  5. D
    Develop, implement, and/or maintain an effective training program for all new and existing staff members.
    F940 · Administration · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) July 18, 2025
    Inspectors wroteBased on record review and staff interview, it has been determined that the facility failed to develop, implement, and maintain an effective training program for all newly hired employees and annual training for existing employees consistent with their expected roles, relative to education involving abuse, infection control, dementia behavioral health management, trauma informed care and QAPI (Quality Assurance and Performance Improvement) per the facility assessment, for 7 of 11 newly hired or existing employees, Staff M, N, O, P, Q, R, and S.
September 9, 2024Complaint inspection · 1 citation
  1. D
    Ensure that residents are fully informed and understand their health status, care and treatments.
    F552 · Resident Rights · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) September 25, 2024
    Inspectors wroteBased on record review, and staff interview, it has been determined that the facility failed to inform, in advance, the care to be furnished by the physician or other practitioner or professional, of the risks and benefits of proposed care, of treatment and treatment alternatives or treatment options and to choose the alternative or option he or she prefers relative to the ordering of and administration of medication for 1 of 1 resident reviewed, Resident ID #1.
June 26, 2024Complaint inspection · 1 citation
  1. D
    Ensure services provided by the nursing facility meet professional standards of quality.
    F658 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) July 15, 2024
    Inspectors wroteBased on record review, resident, and staff interview, it has been determined that the facility failed to ensure that services being provided meet professional standards of practice relative to following a physician's order for 1 of 2 residents reviewed for nutrition, Resident ID #1.
June 17, 2024Standard inspection · 9 citations
  1. J
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    F689 · Quality of Life and Care · Immediate jeopardy to resident health or safety, isolated · Corrected (the home has a date of correction) July 15, 2024
    Inspectors wroteBased on surveyor observation, record review, and staff interviews, the facility failed to ensure that each resident receives adequate supervision to prevent an accident for 2 of 3 reviewed who require supervision while eating, Resident ID #s 368 and 55.
  2. F
    Observe each nurse aide's job performance and give regular training.
    F730 · Nursing and Physician Services · No actual harm, potential for more than minimal harm, widespread · Corrected (the home has a date of correction) July 15, 2024
    Inspectors wroteBased on record review and staff interview, it has been determined that the facility failed to complete annual performance reviews for every nurse aide (nursing assistant), at least once every 12 months, for 5 of 5 nursing assistants reviewed, Staff G, K, L, M, and N.
  3. F
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    F812 · Nutrition and Dietary · No actual harm, potential for more than minimal harm, widespread · Corrected (the home has a date of correction) July 15, 2024
    Inspectors wroteBased on surveyor observation and staff interview, it has been determined that the facility failed to ensure that food is stored and distributed in accordance with professional standards for food service safety, relative to the main kitchen and 1 of 3 kitchenettes observed.
  4. F
    Provide and implement an infection prevention and control program.
    F880 · Infection Control · No actual harm, potential for more than minimal harm, widespread · Corrected (the home has a date of correction) July 15, 2024
    Inspectors wroteBased on surveyor observation, record review, and staff interview, it has been determined that the facility failed to maintain an infection prevention and control program to help prevent the transmission of communicable diseases and infections as the facility failed to implement a water management program (WPM) based upon industry standards and/or the Centers for Disease Control and Prevention (CDC) and to perform and document specified testing for the prevention of Legionella disease (a very serious type of lung infection caused by the bacteria called Legionella which can be found in water). Additionally, the facility failed to implement proper hand hygiene for 1 of 1 resident reviewed for Clostridium difficile (C.diff-a bacteria that may cause an infection in the colon), Resident ID #168. [...]
  5. E
    Ensure services provided by the nursing facility meet professional standards of quality.
    F658 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) July 15, 2024
    Inspectors wroteBased on record review and staff interview, it has been determined that the facility failed to ensure that services being provided meet professional standards of practice related to notifying the physician of unavailable medications for 2 of 2 residents reviewed, Resident ID #s 6 and 33, and for failing to follow a physician order for 1 of 1 resident reviewed for medication parameters, relative to blood pressure and heart rate, Resident ID #39.
  6. E
    Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
    F761 · Pharmacy Service · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) July 15, 2024
    Inspectors wroteBased on surveyor observation, record review and staff interview, it has been determined that the facility failed to store and label drugs and biological's in accordance with currently accepted professional principles for 2 of 3 medication carts and 2 of 2 medication storage rooms observed.
  7. D
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    F684 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) July 15, 2024
    Inspectors wroteBased on surveyor observation, record review, and staff interview, it has been determined that the facility failed to ensure that a resident receives treatment and care in accordance with professional standards of practice for 1 of 3 residents reviewed relative to to mood and behaviors, Resident ID #4.
  8. D
    Obtain a doctor's order to admit a resident and ensure the resident is under a doctor's care.
    F710 · Nursing and Physician Services · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) July 15, 2024
    Inspectors wroteBased on record review and staff interview, it has been determined that the facility failed to ensure the medical care of each resident is supervised by a physician for 1 of 3 resident's reviewed for 1:1 feeding assistance, Resident ID #368.
  9. D
    Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
    F805 · Nutrition and Dietary · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) July 15, 2024
    Inspectors wroteBased on surveyor observation, record review, resident and staff interview, it has been determined that the facility failed to provide food prepared in a form designed to meet individual needs for 1 of 1 resident reviewed for a soft, bite sized diet, Resident ID #55 and 1 of 1 resident reviewed who require nectar thick liquids (thicker than water, falls slowly from a spoon), Resident ID #368.
January 10, 2024Complaint inspection · 1 citation
  1. D
    Ensure services provided by the nursing facility meet professional standards of quality.
    F658 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) February 9, 2024
    Inspectors wroteBased on surveyor observation, record review, staff, and resident interview, it has been determined that the facility failed to meet professional standards of quality relative to following physician's orders for 1 of 2 residents reviewed for antibiotics, Resident ID #1, and 1 of 1 resident reviewed for utilizing an insulin pump, Resident ID #2.
May 19, 2023Standard inspection · 2 citations
  1. E
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    F684 · Quality of Life and Care · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) June 18, 2023
    Inspectors wroteBased on surveyor observation, record review, resident and staff interview it has been determined that the facility failed to ensure that residents receive treatment and care in accordance with professional standards of practice and the comprehensive care plan relative to off-loading heels for 2 of 4 residents, Resident ID #'s 4 and 5.
  2. D
    Provide and implement an infection prevention and control program.
    F880 · Infection Control · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) June 18, 2023
    Inspectors wroteBased on surveyor observation, record review, and staff interview, it has been determined that the facility has failed to adhere to standard precautions to prevent the spread of infections for 1 of 1 resident observed for wound care, Resident ID #247.

Fire safety inspections

1 fire safety citation on file: 1 on June 17, 2024.

Every fire safety citation1 citation
  1. E
    Have proper medical gas storage and administration areas.
    K 923 · June 17, 2024 · Corrected (the home has a date of correction)

Fines and payment denials

DatePenaltyAmount or length
June 17, 2024Fine $40,295
June 17, 2024Payment Denial 6 days from July 9, 2024

A payment denial means Medicare and Medicaid stopped paying for new admissions for that period.

Staffing

Hours of care per resident per day, from the payroll records every home sends CMS. Higher means more staff time with each resident.

MeasureThis homeRhode IslandUnited States
All nursing staff (RN, LPN and aides)5.393.713.86
Registered nurses1.150.770.69
All nursing staff on weekends4.863.343.42
Nurse aides3.69
Licensed practical nurses0.54
Nursing staff turnover (share who left in a year)34.7%40.6%45.8%
Registered nurse turnover33.3%37.9%42.9%
Administrators who left0

CMS expects 3.38 hours a day for residents as sick as this home's (its case-mix figure). The staffing star compares the two.

Staffing by quarter, from daily payroll records

Every nursing home sends CMS its staff hours for each day (the Payroll Based Journal). Here they are added up by quarter. The latest quarter is the one behind the figures above. In January to March 2026, nursing staff hours per resident were 5.61 on weekdays and 4.86 on weekends, 13% lower on weekends (nationally, weekends ran 15% lower). Contract or agency staff worked 0.0% of nursing hours, against 5.3% nationally. Total nursing hours per resident went from 5.60 in April to June 2025 to 5.39 in January to March 2026.

QuarterAll nursing staffRegistered nursesWeekdaysWeekendsContract staff shareDays with no RN hoursResidents a day
Jan to Mar 20265.391.155.614.86 0.0%0 of 9067
Oct to Dec 20255.311.205.604.58 0.0%0 of 9268
Jul to Sep 20255.201.305.454.55 0.0%0 of 9266
Apr to Jun 20255.601.365.884.90 0.0%0 of 9166
United States, Jan to Mar 20263.750.623.923.335.3%0.5% of days
Rhode Island, Jan to Mar 20263.670.693.823.305.4%1% of days

Hours per resident per day: staff hours in the quarter divided by resident days (the daily census CMS derives from resident assessments). Registered nurses include the director of nursing and RNs with administrative duties; aides include nurse aides in training and medication aides, as in CMS's own staffing measure. How these are calculated.

Quality measures

The measures CMS uses for the quality star. Lower is better for every one of them.

MeasureThis homeRhode IslandUS
Percentage of long-stay residents whose need for help with daily activities has increased
Long Stay residents, 2025Q2-2026Q1
15.819.613.9
Percentage of long-stay residents with a catheter inserted and left in their bladder
Long Stay residents, 2025Q2-2026Q1
5.20.80.8
Percentage of long-stay residents with a urinary tract infection
Long Stay residents, 2025Q2-2026Q1
5.22.51.6
Percentage of long-stay residents experiencing one or more falls with major injury
Long Stay residents, 2025Q2-2026Q1
5.63.63.2
Percentage of short-stay residents who newly received an antipsychotic medication
Short Stay residents, 2025Q2-2026Q1
0.02.01.6
Percentage of long-stay residents whose ability to walk independently worsened
Long Stay residents, 2025Q2-2026Q1
12.416.814.1
Percentage of long-stay residents with pressure ulcers
Long Stay residents, 2025Q2-2026Q1
4.74.24.6
Percentage of long-stay residents who received an antipsychotic medication
Long Stay residents, 2025Q2-2026Q1
8.622.515.4
Percentage of short-stay residents who were rehospitalized after a nursing home admission
Short Stay residents, 20250101-20251231
17.724.323.8
Percentage of short-stay residents who had an outpatient emergency department visit
Short Stay residents, 20250101-20251231
15.114.612.0
Number of hospitalizations per 1000 long-stay resident days
Long Stay residents, 20250101-20251231
1.51.61.9
Number of outpatient emergency department visits per 1000 long-stay resident days
Long Stay residents, 20250101-20251231
0.81.71.8

Owners and operators

Legal business name: HATTIE IDE CHAFFEE NURSING HOME INC.

NameRoleTypeShareSince
Zeltzer, BarryCorporate directorIndividual12/28/2021
Gregory, JohnCorporate officerIndividual05/31/2023
Guldhauge, AmyCorporate officerIndividual05/23/2012
Materne, DavidCorporate officerIndividual05/31/2024
Radway, TedfordCorporate officerIndividual05/23/2012
Rice, KarenCorporate officerIndividual05/31/2024
Santoro, RalphOperational/managerial controlIndividual01/01/2021
Zeltzer, BarryOperational/managerial controlIndividual12/28/2021
Gregory, JohnTrustee of the SNFIndividual05/31/2023
Guldhauge, AmyTrustee of the SNFIndividual05/31/2024
Materne, DavidTrustee of the SNFIndividual05/31/2024
Radway, TedfordTrustee of the SNFIndividual05/31/2024
Rice, KarenTrustee of the SNFIndividual05/31/2024
Santoro, RalphAdp of the SNFIndividual02/27/2025
Zeltzer, BarryAdp of the SNFIndividual12/19/2025

As listed in the CMS ownership file, which names owners with a 5% or greater stake and the people and companies with operational or managerial control.

Questions to ask on a visit

Chosen from this home's own inspection record.

  1. When is the care plan meeting, and can family attend it?Inspectors cited 4 problems in this area, most recently on June 20, 2025: "Ensure services provided by the nursing facility meet professional standards of quality."
  2. How do you prevent falls and pressure injuries, and how are families told when one happens?Inspectors cited 4 problems in this area, most recently on June 20, 2025: "Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections."
  3. Can we see a week of menus and the kitchen, and how are special diets handled?Inspectors cited 3 problems in this area, most recently on June 20, 2025: "Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards."
  4. What changed in infection control since the last inspection, and who on staff is the infection preventionist?Inspectors cited 3 problems in this area, most recently on June 20, 2025: "Provide and implement an infection prevention and control program."

Other nursing homes nearby

Rhode Island contacts for a concern about a nursing home

These are the official offices in Rhode Island. NursingHomeClear cannot take or act on complaints.

Common questions

What is Hattie Ide Chaffee Home's Medicare star rating?
CMS rates Hattie Ide Chaffee Home 4 out of 5 stars overall, with 3 for health inspections, 5 for staffing and 3 for quality measures (CMS data as of September 1, 2026).
How many deficiencies did Hattie Ide Chaffee Home get at its last inspection?
5 health deficiencies at the standard inspection on June 20, 2025. The Rhode Island average is 9.3.
Has Hattie Ide Chaffee Home been fined?
Yes. CMS lists 1 fine totaling $40,295 in the last three years.
Does Hattie Ide Chaffee Home accept Medicaid?
It is certified to take Medicaid (CMS lists it as "Medicare and Medicaid"). Certification does not mean a Medicaid bed is open: ask the admissions office.
Who owns Hattie Ide Chaffee Home?
CMS lists 15 owners and managers. Legal business name: HATTIE IDE CHAFFEE NURSING HOME INC.

Sources

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