Home / California / San Francisco
Hayes Convalescent Hospital
1250 Hayes Street, San Francisco, CA 94117 · San Francisco County · (415) 931-8806
34 certified beds, about 30 residents a day · For profit - Limited Liability company · Medicaid since 1979
CMS high performing icon Certified for Medicaid
Overall
5 of 5
Health inspections
5 of 5
Staffing
4 of 5
Quality measures
4 of 5
CMS Care Compare ratings, data as of September 1, 2026 · CCN 05A315 · See it on Medicare.gov · Compare with other homes
The record in brief
At its most recent standard inspection, on November 7, 2025, inspectors cited 0 health deficiencies (the California average is 15.6, the national average 9.2).
None of its 10 health citations since October 2023 was rated as actual harm or immediate jeopardy.
CMS lists no fines against this home in the last three years.
Nurses and nurse aides worked 4.00 hours per resident per day, against 4.52 across California and 3.86 nationally. Registered nurses accounted for 0.72 of those hours.
44.1% of nursing staff left within the year CMS measured (California average 36.7%).
Health inspections
Federal rules call for a standard inspection at least every 15 months, plus a visit whenever a complaint is filed. Each mark below is one citation, colored by how serious inspectors rated it. How to read a citation.
Under each citation, the quoted text is the inspector's own summary from the federal statement of deficiencies (CMS form 2567), word for word apart from a privacy scrub; CMS removes residents' and staff names before it publishes the text. The full notes are on Medicare.gov.
710/23
312/24
011/25
Potential for minimal harm Potential for more than minimal harm Actual harm Immediate jeopardy Found on a complaint visit
Where its citations fall on CMS's grid
CMS rates every citation by how much harm it caused (rows) and how many residents it touched (columns). The count in each box is this home's, across all 10 health citations on file.
Severity
Isolated
Pattern
Widespread
Immediate jeopardy
0J
0K
0L
Actual harm
0G
0H
0I
Potential for more than minimal harm
9D
0E
1F
Potential for minimal harm
0A
0B
0C
November 7, 2025Standard inspection · 0 citations
December 12, 2024Standard inspection · 3 citations
- F Have a policy regarding use and storage of foods brought to residents by family and other visitors.
Inspectors wroteBased on observation, interview, and record review, the facility failed to ensure safe and sanitary storage of foods brought to residents by family when the foods are stored in a communal refrigerator, comingled with staff lunch bags, not labeled, and not placed in a re-sealable container with tightly fitting lids. This failure had the potential to cause food borne illness when stored food are served to residents.
- D Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Inspectors wroteBased on observation, interview, and record review, the facility failed to follow their policy regarding restraints for two of 12 sample residents (Resident 8 and 18). For Resident 18 the facility failed to assess her restraint on a regular basis for restraint reduction and/or elimination. For Resident 8 the facility failed to obtain consent from the responsible party and a Physician order. Failure to follow their restraint policy did not ensure Resident 8 and 18 were free from restraints.
- D Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Inspectors wroteBased on observation, interview, and record review, the facility failed to follow their policy regarding care planning restraints for two of 12 sample residents (Resident 8 and 18). The facility failed to address these issues in Resident 18's care plan: 1. assess her restraint on a regular basis for restraint reduction and/or elimination. 2. Formulate interventions for restraint reduction and/or elimination. For Resident 8 the facility failed to formulate a restraint care plan for her side rails. Failure to follow facility policy regarding care planning restraints did not ensure Resident 8 and 18 were free from restraints.
October 12, 2023Standard inspection, Complaint inspection · 7 citations
- D Ensure that residents are fully informed and understand their health status, care and treatments.
Inspectors wroteBased on observation, interview and record review, the facility failed to ensure that Resident 18 (R18) had a signed informed consent form before receiving an antipsychotic medication, Citalopram. This failure has the potential to harm the resident while taking the medication without knowing the harm or side effects associated with this type of medication.
- D Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Inspectors wroteBased on observation, interview and record review, the facility failed to ensure that a current copy of a resident's advance directive was in the resident's medical record for Resident 10 (R10). This failure could result in the Resident or her representative's inability to make decisions regarding her health care and related treatment choices.
- D Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Inspectors wroteBased on observation, interview and record review, the facility failed to provide adequate supervision as per physician's orders for one of seven sampled residents (Resident 22) when staff removed the tabletop tray from Resident 22's Geri chair (recliner chair with tray top). This failure resulted in Resident 22 falling to the floor from her Geri chair on 6/30/23.
- D Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Inspectors wroteBased on interview and record review, the facility failed to act upon the Pharmacist Consultant's (PC) recommendations: A) to change the timing of administration of Omeprazole (a medication that decreases the amount of acid produced by the stomach) to be given before all other medications and before food, for one of seven sampled residents (Resident 22). B) when there was no monitoring of target behavior for the use of Mirtazapine (an antidepressant) for one of 12 sampled Residents (Resident 21). These failures placed Resident 22 at risk for harm due to possible decreased therapeutic effects of Omeprazole and the potential of inadequate monitoring for effectiveness and potential side effects of Mirtazapine for Resident 21.
- D Ensure each resident’s drug regimen must be free from unnecessary drugs.
Inspectors wroteBased on interview and record review, the facility failed to ensure one of 12 sampled residents' (Resident 9) drug regimen was free from unnecessary drugs when Resident 9 was not monitored for signs and symptoms of bleeding/bruising and thromboembolism (a circulating blood clot that gets stuck and causes an obstruction) for the use of Clopidogrel (a medication used to prevent blood clot). This failure placed Resident 9 at risk for experiencing unidentified side effects of the medication.
- D Ensure medication error rates are not 5 percent or greater.
Inspectors wroteBased on observation, interview, and record review, the facility failed to ensure the medication administration error rate was less than five percent (5%) when two medication errors occurred out of 32 opportunities, resulting in an error rate of 6.25%: 1. Resident 12 was ordered Aspirin EC (enteric coated - a special coating that prevents release and absorption of the medication contents until they reach the intestine) 81 mg (milligrams, a unit of measure) but was given chewable Aspirin 81 mg. 2. Resident 12 was administered two different eye drops with one minute interval. This resulted in medications not given according to the prescriber's order and had the potential for Resident 12 to not receive the full therapeutic effect of the medications.
- D Provide and implement an infection prevention and control program.
Inspectors wroteBased on observation, interview, and record review, the facility failed to maintain an infection control and prevention program when Certified Nursing Assistant (CNA) 1 did not wear appropriate personal protective equipment (PPE - equipment worn to minimize exposure to hazards that cause serious workplace injuries and illnesses) while inside the room of one of one sampled resident (Resident 80) who was on isolation for COVID-19 infection (a highly contagious viral infection). This failure had the potential for spread of COVID-19 infection among residents, staff, and visitors.
Fire safety inspections
11 fire safety citations on file: 2 on November 7, 2025, 5 on December 12, 2024, 4 on October 12, 2023.
Every fire safety citation11 citations
- D Ensure proper usage of power strips and extension cords.
- C Implement emergency and standby power systems.
- E Install corridor and hallway doors that block smoke.
- D Use approved construction type or materials.
- D Inspect, test, and maintain automatic sprinkler systems.
- D Meet requirements for the use of electrical equipment.
- D Ensure proper usage of power strips and extension cords.
- E Ensure precautions for handling oxygen cylinders and equipment are correctly followed.
- D Provide emergency officials' contact information.
- D Have properly installed hallway dispensers for alcohol-based hand rub.
- D Install corridor and hallway doors that block smoke.
Fines and payment denials
CMS lists no fines or payment denials against this home in the last three years. The national average is 0.9 fines per home.
Staffing
Hours of care per resident per day, from the payroll records every home sends CMS. Higher means more staff time with each resident.
| Measure | This home | California | United States |
|---|---|---|---|
| All nursing staff (RN, LPN and aides) | 4.00 | 4.52 | 3.86 |
| Registered nurses | 0.72 | 0.67 | 0.69 |
| All nursing staff on weekends | 3.87 | 4.09 | 3.42 |
| Nurse aides | 2.81 | ||
| Licensed practical nurses | 0.46 | ||
| Nursing staff turnover (share who left in a year) | 44.1% | 36.7% | 45.8% |
| Registered nurse turnover | 40.0% | 38.1% | 42.9% |
| Administrators who left | not reported |
CMS expects 3.67 hours a day for residents as sick as this home's (its case-mix figure). The staffing star compares the two.
Staffing by quarter, from daily payroll records
Every nursing home sends CMS its staff hours for each day (the Payroll Based Journal). Here they are added up by quarter. The latest quarter is the one behind the figures above. In January to March 2026, nursing staff hours per resident were 4.05 on weekdays and 3.87 on weekends, 4% lower on weekends (nationally, weekends ran 15% lower). Contract or agency staff worked 10.2% of nursing hours, against 5.3% nationally. Total nursing hours per resident went from 4.08 in April to June 2025 to 4.00 in January to March 2026.
| Quarter | All nursing staff | Registered nurses | Weekdays | Weekends | Contract staff share | Days with no RN hours | Residents a day |
|---|---|---|---|---|---|---|---|
| Jan to Mar 2026 | 4.00 | 0.72 | 4.05 | 3.87 | 10.2% | 0 of 90 | 30 |
| Oct to Dec 2025 | 4.04 | 0.78 | 4.09 | 3.90 | 8.5% | 0 of 92 | 29 |
| Jul to Sep 2025 | 4.27 | 0.97 | 4.37 | 4.03 | 7.1% | 0 of 92 | 26 |
| Apr to Jun 2025 | 4.08 | 0.72 | 4.12 | 4.00 | 7.2% | 0 of 91 | 29 |
| United States, Jan to Mar 2026 | 3.75 | 0.62 | 3.92 | 3.33 | 5.3% | 0.5% of days | |
| California, Jan to Mar 2026 | 4.36 | 0.59 | 4.52 | 3.97 | 2.3% | 0.5% of days |
Hours per resident per day: staff hours in the quarter divided by resident days (the daily census CMS derives from resident assessments). Registered nurses include the director of nursing and RNs with administrative duties; aides include nurse aides in training and medication aides, as in CMS's own staffing measure. How these are calculated.
Quality measures
The measures CMS uses for the quality star. Lower is better for every one of them.
| Measure | This home | California | US |
|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased Long Stay residents, 2025Q2-2026Q1 | 26.9 | 10.3 | 13.9 |
| Percentage of long-stay residents with a catheter inserted and left in their bladder Long Stay residents, 2025Q2-2026Q1 | 2.4 | 0.8 | 0.8 |
| Percentage of long-stay residents with a urinary tract infection Long Stay residents, 2025Q2-2026Q1 | 0.9 | 1.2 | 1.6 |
| Percentage of long-stay residents experiencing one or more falls with major injury Long Stay residents, 2025Q2-2026Q1 | 0.9 | 1.6 | 3.2 |
| Percentage of long-stay residents whose ability to walk independently worsened Long Stay residents, 2025Q2-2026Q1 | 14.8 | 9.8 | 14.1 |
| Percentage of long-stay residents with pressure ulcers Long Stay residents, 2025Q2-2026Q1 | 3.3 | 4.3 | 4.6 |
| Percentage of long-stay residents who received an antipsychotic medication Long Stay residents, 2025Q2-2026Q1 | 5.4 | 12.0 | 15.4 |
Owners and operators
Legal business name: Legal Business Name Not Available.
| Name | Role | Type | Share | Since |
|---|---|---|---|---|
| Ownership data not available |
As listed in the CMS ownership file, which names owners with a 5% or greater stake and the people and companies with operational or managerial control.
Questions to ask on a visit
Chosen from this home's own inspection record.
- How are medications reviewed, and how often are antipsychotic or sedating drugs used?Inspectors cited 3 problems in this area, most recently on October 12, 2023: "Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures."
- How do residents and families raise a complaint or grievance, and how fast is it answered?Inspectors cited 2 problems in this area, most recently on October 12, 2023: "Ensure that residents are fully informed and understand their health status, care and treatments."
- Can we see a week of menus and the kitchen, and how are special diets handled?Inspectors cited 1 problem in this area, most recently on December 12, 2024: "Have a policy regarding use and storage of foods brought to residents by family and other visitors."
- How are allegations of abuse or neglect reported and investigated, and who tells the family?Inspectors cited 1 problem in this area, most recently on December 12, 2024: "Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment."
- Who is on the floor on Saturday and Sunday, and how many residents does each aide care for?Weekend nurse staffing here was 3.87 hours per resident per day, below the California average of 4.09.
Other nursing homes nearby
- San Francisco Health Care San Francisco, 0 mi · 1 of 5 stars · 36 citations
- California Pacific Medical Ctr- Davies Campus Hosp San Francisco, 0.7 mi · 5 of 5 stars · 10 citations
- Central Gardens Post Acute San Francisco, 0.8 mi · 5 of 5 stars · 26 citations
- Pacific Heights Transitional Care Center San Francisco, 0.8 mi · 5 of 5 stars · 25 citations
- Sequoias San Francisco Convalescent Hospital San Francisco, 0.9 mi · 4 of 5 stars · 15 citations
- Laurel Heights Community Care San Francisco, 0.9 mi · 5 of 5 stars · 24 citations
- Victorian Post Acute San Francisco, 1.1 mi · 5 of 5 stars · 36 citations
- St. Anne's Home San Francisco, 1.4 mi · 3 of 5 stars · 17 citations
California contacts for a concern about a nursing home
These are the official offices in California. NursingHomeClear cannot take or act on complaints.
- Inspections and complaints: California Department of Public Health, Center for Health Care Quality, Licensing and Certification Program, the state agency that inspects nursing homes for CMS and takes complaints about care.
- Resident advocate: California Long-Term Care Ombudsman Program, 1-800-231-4024. The long-term care ombudsman is a free, confidential advocate for residents and families, set up under the federal Older Americans Act.
- State inspection reports: Cal Health Find, where California publishes its own records on licensed homes.
Common questions
- What is Hayes Convalescent Hospital's Medicare star rating?
- CMS rates Hayes Convalescent Hospital 5 out of 5 stars overall, with 5 for health inspections, 4 for staffing and 4 for quality measures (CMS data as of September 1, 2026).
- How many deficiencies did Hayes Convalescent Hospital get at its last inspection?
- 0 health deficiencies at the standard inspection on November 7, 2025. The California average is 15.6.
- Has Hayes Convalescent Hospital been fined?
- CMS lists no fines in the last three years.
- Does Hayes Convalescent Hospital accept Medicaid?
- It is certified to take Medicaid (CMS lists it as "Medicaid"). Certification does not mean a Medicaid bed is open: ask the admissions office.
- Who owns Hayes Convalescent Hospital?
- CMS lists 1 owner or manager. Legal business name: Legal Business Name Not Available.
Sources
- Ratings, staffing and fines: CMS Provider Information, released September 30, 2026, data as of September 1, 2026.
- Citations: CMS Health Deficiencies and Fire Safety Deficiencies.
- Owners: CMS Ownership. Penalties: CMS Penalties.
- Staffing by quarter: CMS Payroll Based Journal Daily Nurse Staffing, April 2025 to March 2026, summed by NursingHomeClear.
- Inspector summaries: CMS Full Statement of Deficiencies (CMS-2567 text), data as of September 1, 2026. Each quote is the part of the statement before the detailed findings.
- Inspection reports with the inspectors' full notes are on this home's Medicare.gov page.
- Something wrong on this page? Ask for a correction. We fix errors in our copy of the data; findings themselves can only be changed by CMS and the state.
- NursingHomeClear is independent and not affiliated with CMS, Medicare or any state agency. This page reports federal records; it does not rate, recommend or endorse any home, and it is not medical or legal advice.