Home / South Carolina / Greenville
Heartland Health Care Center - Greenville East
601 Sulphur Springs Road, Greenville, SC 29617 · Greenville County · (864) 246-2721
132 certified beds, about 126 residents a day · For profit - Limited Liability company · Medicare and Medicaid since 1976
Special Focus Facility candidate Certified for Medicaid Certified for Medicare
Overall
2 of 5
Health inspections
1 of 5
Staffing
2 of 5
Quality measures
5 of 5
CMS Care Compare ratings, data as of September 1, 2026 · CCN 425106 · See it on Medicare.gov · Compare with other homes
The record in brief
At its most recent standard inspection, on June 18, 2026, inspectors cited 8 health deficiencies (the South Carolina average is 3.7, the national average 9.2).
Of 13 health citations since May 2023, 2 were rated as actual harm or immediate jeopardy to residents (2 immediate jeopardy).
CMS lists 1 fine totaling $12,418 in the last three years; the largest was $12,418, and the latest is dated January 15, 2026.
Nurses and nurse aides worked 3.07 hours per resident per day, against 3.84 across South Carolina and 3.86 nationally. Registered nurses accounted for 0.55 of those hours.
51.8% of nursing staff left within the year CMS measured (South Carolina average 45.9%).
CMS links it to PACS Group, an affiliated group of 275 nursing homes.
Health inspections
Federal rules call for a standard inspection at least every 15 months, plus a visit whenever a complaint is filed. Each mark below is one citation, colored by how serious inspectors rated it. How to read a citation.
Under each citation, the quoted text is the inspector's own summary from the federal statement of deficiencies (CMS form 2567), word for word apart from a privacy scrub; CMS removes residents' and staff names before it publishes the text. The full notes are on Medicare.gov.
205/23
104/25
201/26
806/26
Potential for minimal harm Potential for more than minimal harm Actual harm Immediate jeopardy Found on a complaint visit
Where its citations fall on CMS's grid
CMS rates every citation by how much harm it caused (rows) and how many residents it touched (columns). The count in each box is this home's, across all 13 health citations on file.
Severity
Isolated
Pattern
Widespread
Immediate jeopardy
0J
0K
2L
Actual harm
0G
0H
0I
Potential for more than minimal harm
8D
0E
3F
Potential for minimal harm
0A
0B
0C
June 18, 2026Standard inspection · 8 citations
- F Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Inspectors wroteBased on observation, interview, and policy review, the facility failed to store, prepare, and serve food under accepted sanitary conditions due to lack of regular cleaning of the food preparation area, placement of non-resident food items in the walk-in cooler and removal of expired items from the food supply. The deficient practice had the potential to affect 119 of 122 residents receiving oral diets.
- F Keep all essential equipment working safely.
Inspectors wroteBased on observation, interview, and policy review, the facility failed to maintain the operation of the walk-in freezer in a manner to prevent accumulation of ice buildup along the walls and on the food stored within. The deficient practice had the potential to affect 119 of 122 residents receiving oral diets.
- D Reasonably accommodate the needs and preferences of each resident.
Inspectors wroteBased on observation, staff interviews, and policy review, the facility failed to ensure each resident's needs were met by failing to ensure an appropriate usable call light was in reach and available for use for one of one sampled resident who needed a soft touch call light instead of the regular push button call light, Resident (R)13.
- D Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.
Inspectors wroteBased on interview, record review, and review of the facility policy, the facility failed to ensure the facility Code Book was updated to accurately reflect the resident's current code status of Full Code after the physician's order was changed from Do Not Resuscitate (DNR) to Full Code. The Code Book was identified by staff as a primary resource used to determine code status during an emergency. This affected one of 24 sampled residents reviewed (Resident (R) 14).
- D Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Inspectors wroteBased on observation, record review, and staff interviews, the facility failed to ensure a resident who was fed by enteral means, received the appropriate treatment and services to ensure adequate nutrition to prevent complications such as aspiration pneumonia, diarrhea, vomiting, dehydration, metabolic abnormalities and nasal-pharyngeal ulcers for one of one resident reviewed whoreceived nutrition via a percutaneous endoscopic gastrostomy tube (G-tube), (Resident (R) 13).
- D Provide safe and appropriate respiratory care for a resident when needed.
Inspectors wroteBased on observations, record review, staff interviews, and review of facility policy, the facility failed to ensure that residents who required oxygen received care in accordance with professional standards of practice and physician orders for two of two residents, Resident (R) 13 and R49, sampled for oxygen therapy.
- D Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Inspectors wroteBased on observation, review of narcotic records, staff interview, and review of facility policy, the facility failed to establish a system of records of disposition of an injectable multi-dose vial of a Schedule III Controlled Drug in sufficient detail to enable an accurate reconciliation when passing responsibility of controlled drugs from one nurse to another.
- D Provide and implement an infection prevention and control program.
Inspectors wroteBased on observations, interviews, and policy review, facility staff failed to implement infection control procedures when delivering a meal tray to a resident on isolation precautions, specifically for Resident (R)3.
January 15, 2026Complaint inspection · 2 citations
- L Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Inspectors wroteBased on record review and interviews, the facility failed to ensure that nursing services were provided by a licensed nurse when the Director of Nursing (DON)1 worked while her nursing license was placed on temporary suspension, effective June 18th, 2025. The DON1 continued to work on June 18th, 2025, and June 23rd, 2025, providing nursing leadership oversight without a valid license and provided direct patient care for two residents (R)4 and R5. On 01/14/26 at 3:50 PM, the State Agency (SA) determined that the facility's non-compliance with one or more federal health, safety, and/or quality regulations could cause psychosocial harm. On 01/14/26 at 3:50 PM, the survey team provided the Director of Nursing with a copy of the CMS Immediate Jeopardy (IJ) Template, informing the facility IJ existed as of 06/18/25. The IJ was related to 42 CFR S483.35(c)(3) Nursing Services. [...]
- L Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Inspectors wroteBased on record review and interviews, the facility failed to ensure it had systems in place to verify licensure for nursing leadership. The Director of Nursing (DON)'s license was suspended by the State of South Carolina (SC), effective June 18, 2025, yet she continued providing clinical oversight, supervising nursing staff, and direct resident care while unlicensed. On 02/14/26 at 3:50 PM, the State Agency (SA) determined that the facility's non-compliance with one or more federal health, safety, and/or quality regulations could cause psychosocial harm. On 01/14/26 at 3:50 PM, the survey team provided the Director of Nursing with a copy of the CMS Immediate Jeopardy (IJ) Template, informing the facility IJ existed as of 06/18/25. The IJ was related to 42 CFR S483.70 Administration. On 01/15/26 the facility provided an acceptable IJ Removal Plan. [...]
April 11, 2025Standard inspection · 1 citation
- F Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Inspectors wroteBased on review of the facility policy, observation, and interview, the facility failed to store, prepare, and serve food in accordance with professional standards for food service safety for 124 out of 124 residents.
May 31, 2023Standard inspection · 2 citations
- D Inform resident or representatives choice to enter into binding arbitration agreement and right to refuse.
Inspectors wroteBased on interview and record review, the facility failed to ensure that binding arbitration agreements were only entered into by residents who had the cognitive ability to understand the information being presented and make an informed decision about whether to enter the binding arbitration agreement, prior to signing their consent. Two (Resident (R) 207 and 209) of three residents reviewed for binding arbitration agreements had cognitive impairment which limited their ability to understand the information being presented and, in response, make an informed decision as to whether they wished to enter into the agreement. This failure creates the potential for residents to lose legal rights to take action against the facility.
- D Provide and implement an infection prevention and control program.
Inspectors wroteBased on observation, interview, record review, and review of facility policy and manufacturer's instructions, the facility failed to ensure staff implemented infection control measures during medication pass. Staff failed to sanitize a glucometer before and after use for one (Resident (R) 93) resident during medication administration observation. In addition, staff failed to perform hand hygiene during medication administration. These failures had the potential to create cross contamination and/or spread infection.
Fire safety inspections
4 fire safety citations on file: 3 on April 11, 2025, 1 on May 31, 2023.
Every fire safety citation4 citations
- F Have simulated fire drills held at unexpected times.
- F Have generator or other power source capable of supplying service within 10 seconds.
- D Provide properly protected cooking facilities.
- E Have proper medical gas storage and administration areas.
Fines and payment denials
| Date | Penalty | Amount or length |
|---|---|---|
| January 15, 2026 | Fine | $12,418 |
A payment denial means Medicare and Medicaid stopped paying for new admissions for that period.
Staffing
Hours of care per resident per day, from the payroll records every home sends CMS. Higher means more staff time with each resident.
| Measure | This home | South Carolina | United States |
|---|---|---|---|
| All nursing staff (RN, LPN and aides) | 3.07 | 3.84 | 3.86 |
| Registered nurses | 0.55 | 0.63 | 0.69 |
| All nursing staff on weekends | 2.46 | 3.33 | 3.42 |
| Nurse aides | 1.61 | ||
| Licensed practical nurses | 0.91 | ||
| Nursing staff turnover (share who left in a year) | 51.8% | 45.9% | 45.8% |
| Registered nurse turnover | 45.8% | 42.1% | 42.9% |
| Administrators who left | 0 |
CMS expects 3.69 hours a day for residents as sick as this home's (its case-mix figure). The staffing star compares the two.
Staffing by quarter, from daily payroll records
Every nursing home sends CMS its staff hours for each day (the Payroll Based Journal). Here they are added up by quarter. The latest quarter is the one behind the figures above. In January to March 2026, nursing staff hours per resident were 3.32 on weekdays and 2.46 on weekends, 26% lower on weekends (nationally, weekends ran 15% lower). Contract or agency staff worked 16.8% of nursing hours, against 5.3% nationally. Total nursing hours per resident went from 3.16 in April to June 2025 to 3.07 in January to March 2026.
| Quarter | All nursing staff | Registered nurses | Weekdays | Weekends | Contract staff share | Days with no RN hours | Residents a day |
|---|---|---|---|---|---|---|---|
| Jan to Mar 2026 | 3.07 | 0.55 | 3.32 | 2.46 | 16.8% | 0 of 90 | 126 |
| Oct to Dec 2025 | 3.26 | 0.55 | 3.49 | 2.68 | 12.3% | 0 of 92 | 126 |
| Jul to Sep 2025 | 3.20 | 0.61 | 3.42 | 2.64 | 18.2% | 0 of 92 | 128 |
| Apr to Jun 2025 | 3.16 | 0.65 | 3.39 | 2.58 | 22.9% | 0 of 91 | 127 |
| United States, Jan to Mar 2026 | 3.75 | 0.62 | 3.92 | 3.33 | 5.3% | 0.5% of days | |
| South Carolina, Jan to Mar 2026 | 3.62 | 0.53 | 3.81 | 3.13 | 7.2% | 0.3% of days |
Hours per resident per day: staff hours in the quarter divided by resident days (the daily census CMS derives from resident assessments). Registered nurses include the director of nursing and RNs with administrative duties; aides include nurse aides in training and medication aides, as in CMS's own staffing measure. How these are calculated.
Staff pay reports
Staff pay at this home
No staff pay figure for this home has passed review yet. A figure appears only after at least 5 reports from at least 3 different people, sent over at least 60 days, have passed review.
Official wage estimates for South Carolina
| Job | Median | Middle half | Employed |
|---|---|---|---|
| South Carolina, all employers | |||
| CNAs (nursing assistants) | $17.90 | $16.81 to $19.08 | 21,760 |
| LPNs and LVNs | $29.72 | $27.59 to $34.24 | 9,400 |
| Registered nurses | $39.60 | $37.17 to $46.75 | 49,750 |
| United States, nursing care facilities | |||
| CNAs (nursing assistants) | $20.67 | $17.91 to $22.55 | 534,270 |
| LPNs and LVNs | $33.86 | $30.05 to $37.40 | 188,210 |
| Registered nurses | $41.11 | $37.85 to $47.68 | 142,270 |
Hourly wages; the middle half runs from the 25th to the 75th percentile. Source: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics, May 2025. BLS has no separate estimate for medication aides. These are survey estimates for whole occupations, not figures for any one home.
Quality measures
The measures CMS uses for the quality star. Lower is better for every one of them.
| Measure | This home | South Carolina | US |
|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased Long Stay residents, 2025Q2-2026Q1 | 2.0 | 11.9 | 13.9 |
| Percentage of long-stay residents with a catheter inserted and left in their bladder Long Stay residents, 2025Q2-2026Q1 | 0.2 | 0.6 | 0.8 |
| Percentage of long-stay residents with a urinary tract infection Long Stay residents, 2025Q2-2026Q1 | 0.5 | 1.3 | 1.6 |
| Percentage of long-stay residents experiencing one or more falls with major injury Long Stay residents, 2025Q2-2026Q1 | 2.8 | 3.2 | 3.2 |
| Percentage of short-stay residents who newly received an antipsychotic medication Short Stay residents, 2025Q2-2026Q1 | 0.9 | 1.5 | 1.6 |
| Percentage of long-stay residents whose ability to walk independently worsened Long Stay residents, 2025Q2-2026Q1 | 2.9 | 12.7 | 14.1 |
| Percentage of long-stay residents with pressure ulcers Long Stay residents, 2025Q2-2026Q1 | 4.2 | 5.1 | 4.6 |
| Percentage of long-stay residents who received an antipsychotic medication Long Stay residents, 2025Q2-2026Q1 | 15.5 | 15.3 | 15.4 |
| Percentage of short-stay residents who were rehospitalized after a nursing home admission Short Stay residents, 20250101-20251231 | 15.5 | 24.3 | 23.8 |
| Percentage of short-stay residents who had an outpatient emergency department visit Short Stay residents, 20250101-20251231 | 13.9 | 13.9 | 12.0 |
| Number of hospitalizations per 1000 long-stay resident days Long Stay residents, 20250101-20251231 | 1.9 | 2.0 | 1.9 |
| Number of outpatient emergency department visits per 1000 long-stay resident days Long Stay residents, 20250101-20251231 | 2.2 | 1.8 | 1.8 |
Owners and operators
Legal business name: BEREA COMMUNITY HEALTHCARE LLC. CMS links this home to PACS Group, a group of 275 nursing homes averaging 2.9 stars overall.
| Name | Role | Type | Share | Since |
|---|---|---|---|---|
| Sc Master Tenant, LLC | 5% or greater direct ownership interest | Organization | 100% | 09/13/2023 |
| Providence Group Nh, LLC | 5% or greater indirect ownership interest | Organization | 09/13/2023 | |
| Millet, Mark | W-2 managing employee | Individual | 09/13/2023 | |
| Apt, Frederick | Corporate officer | Individual | 01/01/2024 | |
| Jergensen, Joshua | Corporate officer | Individual | 01/01/2024 | |
| Mitchell, John | Corporate officer | Individual | 01/01/2024 |
As listed in the CMS ownership file, which names owners with a 5% or greater stake and the people and companies with operational or managerial control.
Questions to ask on a visit
Chosen from this home's own inspection record.
- How do you prevent falls and pressure injuries, and how are families told when one happens?Inspectors cited 3 problems in this area, most recently on June 18, 2026: "Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives."
- Can we see a week of menus and the kitchen, and how are special diets handled?Inspectors cited 2 problems in this area, most recently on June 18, 2026: "Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards."
- What changed in infection control since the last inspection, and who on staff is the infection preventionist?Inspectors cited 2 problems in this area, most recently on June 18, 2026: "Provide and implement an infection prevention and control program."
- Who is the administrator and director of nursing, and how long have they been in the job?Inspectors cited 2 problems in this area, most recently on January 15, 2026: "Administer the facility in a manner that enables it to use its resources effectively and efficiently."
- Who is on the floor on Saturday and Sunday, and how many residents does each aide care for?Weekend nurse staffing here was 2.46 hours per resident per day, below the South Carolina average of 3.33.
Other nursing homes nearby
- The Arboretum at the Woodlands Greenville, 3.3 mi · 5 of 5 stars · 3 citations
- Greenville Post Acute Greenville, 3.3 mi · 2 of 5 stars · 21 citations
- West Village Post Acute Greenville, 3.7 mi · 2 of 5 stars · 23 citations
- Magnolia Manor - Greenville Greenville, 4.2 mi · 2 of 5 stars · 11 citations
- Presbyterian Home of Sc - Foothills Easley, 8.1 mi · 2 of 5 stars · 9 citations
- Powdersville Post-Acute Easley, 8.2 mi · 3 of 5 stars · 11 citations
- Patewood Post Acute Greenville, 8.3 mi · 4 of 5 stars · 19 citations
- The Gables of Pelham Skilled Nursing & Rehab Greenville, 8.5 mi · 2 of 5 stars · 10 citations
South Carolina contacts for a concern about a nursing home
These are the official offices in South Carolina. NursingHomeClear cannot take or act on complaints.
- Inspections and complaints: South Carolina Department of Public Health, Healthcare Quality, Nursing Homes, the state agency that inspects nursing homes for CMS and takes complaints about care.
- Resident advocate: South Carolina Long Term Care Ombudsman Program, Department on Aging, 1-800-868-9095. The long-term care ombudsman is a free, confidential advocate for residents and families, set up under the federal Older Americans Act.
- State inspection reports: SC Survey and Certification Public CMS-2567 Search, where South Carolina publishes its own records on licensed homes.
Common questions
- What is Heartland Health Care Center - Greenville East's Medicare star rating?
- CMS rates Heartland Health Care Center - Greenville East 2 out of 5 stars overall, with 1 for health inspections, 2 for staffing and 5 for quality measures (CMS data as of September 1, 2026).
- How many deficiencies did Heartland Health Care Center - Greenville East get at its last inspection?
- 8 health deficiencies at the standard inspection on June 18, 2026. The South Carolina average is 3.7.
- Has Heartland Health Care Center - Greenville East been fined?
- Yes. CMS lists 1 fine totaling $12,418 in the last three years.
- Does Heartland Health Care Center - Greenville East accept Medicaid?
- It is certified to take Medicaid (CMS lists it as "Medicare and Medicaid"). Certification does not mean a Medicaid bed is open: ask the admissions office.
- Who owns Heartland Health Care Center - Greenville East?
- CMS lists 6 owners and managers, and links the home to PACS Group. Legal business name: BEREA COMMUNITY HEALTHCARE LLC.
Sources
- Ratings, staffing and fines: CMS Provider Information, released September 30, 2026, data as of September 1, 2026.
- Citations: CMS Health Deficiencies and Fire Safety Deficiencies.
- Owners: CMS Ownership. Penalties: CMS Penalties.
- Staffing by quarter: CMS Payroll Based Journal Daily Nurse Staffing, April 2025 to March 2026, summed by NursingHomeClear.
- Inspector summaries: CMS Full Statement of Deficiencies (CMS-2567 text), data as of September 1, 2026. Each quote is the part of the statement before the detailed findings.
- Inspection reports with the inspectors' full notes are on this home's Medicare.gov page.
- Something wrong on this page? Ask for a correction. We fix errors in our copy of the data; findings themselves can only be changed by CMS and the state.
- NursingHomeClear is independent and not affiliated with CMS, Medicare or any state agency. This page reports federal records; it does not rate, recommend or endorse any home, and it is not medical or legal advice.