Home / South Carolina / Greenville
The Arboretum at the Woodlands
50 Arboretum Way, Greenville, SC 29617 · Greenville County · (864) 371-3100
30 certified beds, about 29 residents a day · Non profit - Other · Medicare since 2009
CMS Care Compare ratings, data as of September 1, 2026 · CCN 425394 · See it on Medicare.gov · Compare with other homes
The record in brief
At its most recent standard inspection, on November 20, 2025, inspectors cited 0 health deficiencies (the South Carolina average is 3.7, the national average 9.2).
None of its 3 health citations since July 2023 was rated as actual harm or immediate jeopardy.
CMS lists no fines against this home in the last three years.
Nurses and nurse aides worked 5.75 hours per resident per day, against 3.84 across South Carolina and 3.86 nationally. Registered nurses accounted for 1.60 of those hours.
37.8% of nursing staff left within the year CMS measured (South Carolina average 45.9%).
Health inspections
Federal rules call for a standard inspection at least every 15 months, plus a visit whenever a complaint is filed. Each mark below is one citation, colored by how serious inspectors rated it. How to read a citation.
Under each citation, the quoted text is the inspector's own summary from the federal statement of deficiencies (CMS form 2567), word for word apart from a privacy scrub; CMS removes residents' and staff names before it publishes the text. The full notes are on Medicare.gov.
Where its citations fall on CMS's grid
CMS rates every citation by how much harm it caused (rows) and how many residents it touched (columns). The count in each box is this home's, across all 3 health citations on file.
November 20, 2025Standard inspection · 0 citations
October 24, 2024Standard inspection · 2 citations
- D Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Inspectors wroteBased on facility policy, record review, observation, and interview, the facility failed to report an allegation of potential abuse/neglect to the abuse coordinator for hours after it was reported to a staff member for 1 of 1 resident (R)6, reviewed for abuse.
- D Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Inspectors wroteBased on observation, and staff interview, the facility failed to ensure discontinued medications were removed from the treatment cart with pharmacy labels that were blacked out in marker. Additionally, open treatment items were not dated for 1 medication room and 1 of 2 treatment carts reviewed for medication storage.
February 2, 2024Complaint inspection · 1 citation
- D Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Inspectors wroteBased on interviews, record reviews, document reviews, and facility policy review, the facility failed to ensure allegations of abuse were reported immediately, but not later than two hours after an allegation was made, for 2 (Resident (R)1 and R2) of 3 sampled residents reviewed for abuse prohibition and failed to report the results of an investigation for 1 (R2) of 3 sampled residents reviewed for abuse prohibition.
July 14, 2023Standard inspection · 0 citations
Fines and payment denials
CMS lists no fines or payment denials against this home in the last three years. The national average is 0.9 fines per home.
Staffing
Hours of care per resident per day, from the payroll records every home sends CMS. Higher means more staff time with each resident.
| Measure | This home | South Carolina | United States |
|---|---|---|---|
| All nursing staff (RN, LPN and aides) | 5.75 | 3.84 | 3.86 |
| Registered nurses | 1.60 | 0.63 | 0.69 |
| All nursing staff on weekends | 5.27 | 3.33 | 3.42 |
| Nurse aides | 3.33 | ||
| Licensed practical nurses | 0.81 | ||
| Nursing staff turnover (share who left in a year) | 37.8% | 45.9% | 45.8% |
| Registered nurse turnover | 33.3% | 42.1% | 42.9% |
| Administrators who left | 0 |
CMS expects 3.72 hours a day for residents as sick as this home's (its case-mix figure). The staffing star compares the two.
Staffing by quarter, from daily payroll records
Every nursing home sends CMS its staff hours for each day (the Payroll Based Journal). Here they are added up by quarter. The latest quarter is the one behind the figures above. In January to March 2026, nursing staff hours per resident were 5.94 on weekdays and 5.27 on weekends, 11% lower on weekends (nationally, weekends ran 15% lower). Contract or agency staff worked 0.0% of nursing hours, against 5.3% nationally. Total nursing hours per resident went from 5.72 in April to June 2025 to 5.75 in January to March 2026.
| Quarter | All nursing staff | Registered nurses | Weekdays | Weekends | Contract staff share | Days with no RN hours | Residents a day |
|---|---|---|---|---|---|---|---|
| Jan to Mar 2026 | 5.75 | 1.60 | 5.94 | 5.27 | 0.0% | 0 of 90 | 29 |
| Oct to Dec 2025 | 5.51 | 1.53 | 5.80 | 4.79 | 0.0% | 0 of 92 | 27 |
| Jul to Sep 2025 | 5.55 | 1.43 | 5.65 | 5.30 | 0.0% | 0 of 92 | 28 |
| Apr to Jun 2025 | 5.72 | 1.43 | 5.87 | 5.35 | 0.0% | 0 of 91 | 28 |
| United States, Jan to Mar 2026 | 3.75 | 0.62 | 3.92 | 3.33 | 5.3% | 0.5% of days | |
| South Carolina, Jan to Mar 2026 | 3.62 | 0.53 | 3.81 | 3.13 | 7.2% | 0.3% of days |
Hours per resident per day: staff hours in the quarter divided by resident days (the daily census CMS derives from resident assessments). Registered nurses include the director of nursing and RNs with administrative duties; aides include nurse aides in training and medication aides, as in CMS's own staffing measure. How these are calculated.
Quality measures
The measures CMS uses for the quality star. Lower is better for every one of them.
| Measure | This home | South Carolina | US |
|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased Long Stay residents, 2025Q2-2026Q1 | 19.6 | 11.9 | 13.9 |
| Percentage of long-stay residents with a catheter inserted and left in their bladder Long Stay residents, 2025Q2-2026Q1 | 0.0 | 0.6 | 0.8 |
| Percentage of long-stay residents with a urinary tract infection Long Stay residents, 2025Q2-2026Q1 | 2.2 | 1.3 | 1.6 |
| Percentage of long-stay residents experiencing one or more falls with major injury Long Stay residents, 2025Q2-2026Q1 | 5.6 | 3.2 | 3.2 |
| Percentage of short-stay residents who newly received an antipsychotic medication Short Stay residents, 2025Q2-2026Q1 | 0.0 | 1.5 | 1.6 |
| Percentage of long-stay residents with pressure ulcers Long Stay residents, 2025Q2-2026Q1 | 0.0 | 5.1 | 4.6 |
| Percentage of long-stay residents who received an antipsychotic medication Long Stay residents, 2025Q2-2026Q1 | 8.8 | 15.3 | 15.4 |
| Percentage of short-stay residents who were rehospitalized after a nursing home admission Short Stay residents, 20250101-20251231 | 30.0 | 24.3 | 23.8 |
| Percentage of short-stay residents who had an outpatient emergency department visit Short Stay residents, 20250101-20251231 | 17.3 | 13.9 | 12.0 |
| Number of hospitalizations per 1000 long-stay resident days Long Stay residents, 20250101-20251231 | 1.2 | 2.0 | 1.9 |
| Number of outpatient emergency department visits per 1000 long-stay resident days Long Stay residents, 20250101-20251231 | 1.2 | 1.8 | 1.8 |
Owners and operators
Legal business name: UPSTATE SENIOR LIVING, INC..
| Name | Role | Type | Share | Since |
|---|---|---|---|---|
| Brackett, James | Corporate officer | Individual | 07/01/2021 | |
| Cannaday, Troy | Corporate officer | Individual | 07/30/2009 | |
| Todd, Kelly | Corporate officer | Individual | 08/17/2009 | |
| Upstate Senior Living, Inc. | Operational/managerial control | Organization | 07/30/2009 | |
| Brackett, James | Operational/managerial control | Individual | 07/01/2021 | |
| Cannaday, Troy | Operational/managerial control | Individual | 01/01/2014 | |
| Brackett, James | Adp of the SNF | Individual | 07/01/2021 | |
| Todd, Kelly | Adp of the SNF | Individual | 08/17/2009 |
As listed in the CMS ownership file, which names owners with a 5% or greater stake and the people and companies with operational or managerial control.
Questions to ask on a visit
Chosen from this home's own inspection record.
- How are allegations of abuse or neglect reported and investigated, and who tells the family?Inspectors cited 2 problems in this area, most recently on October 24, 2024: "Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities."
- How are medications reviewed, and how often are antipsychotic or sedating drugs used?Inspectors cited 1 problem in this area, most recently on October 24, 2024: "Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs."
Other nursing homes nearby
- Heartland Health Care Center - Greenville East Greenville, 3.3 mi · 2 of 5 stars · 13 citations
- Greenville Post Acute Greenville, 5.1 mi · 2 of 5 stars · 21 citations
- West Village Post Acute Greenville, 6.8 mi · 2 of 5 stars · 23 citations
- Magnolia Manor - Greenville Greenville, 7 mi · 2 of 5 stars · 11 citations
- River Falls Post Acute Marietta, 9.2 mi · 3 of 5 stars · 9 citations
- The Gables of Pelham Skilled Nursing & Rehab Greenville, 9.5 mi · 2 of 5 stars · 10 citations
- Patewood Post Acute Greenville, 9.7 mi · 4 of 5 stars · 19 citations
- Linville Court at the Cascades Verdae Greenville, 10.5 mi · 5 of 5 stars · 2 citations
South Carolina contacts for a concern about a nursing home
These are the official offices in South Carolina. NursingHomeClear cannot take or act on complaints.
- Inspections and complaints: South Carolina Department of Public Health, Healthcare Quality, Nursing Homes, the state agency that inspects nursing homes for CMS and takes complaints about care.
- Resident advocate: South Carolina Long Term Care Ombudsman Program, Department on Aging, 1-800-868-9095. The long-term care ombudsman is a free, confidential advocate for residents and families, set up under the federal Older Americans Act.
- State inspection reports: SC Survey and Certification Public CMS-2567 Search, where South Carolina publishes its own records on licensed homes.
Common questions
- What is The Arboretum at the Woodlands's Medicare star rating?
- CMS rates The Arboretum at the Woodlands 5 out of 5 stars overall, with 5 for health inspections, 5 for staffing and 4 for quality measures (CMS data as of September 1, 2026).
- How many deficiencies did The Arboretum at the Woodlands get at its last inspection?
- 0 health deficiencies at the standard inspection on November 20, 2025. The South Carolina average is 3.7.
- Has The Arboretum at the Woodlands been fined?
- CMS lists no fines in the last three years.
- Does The Arboretum at the Woodlands accept Medicaid?
- CMS lists it as "Medicare", so it is not certified for Medicaid.
- Who owns The Arboretum at the Woodlands?
- CMS lists 8 owners and managers. Legal business name: UPSTATE SENIOR LIVING, INC..
Sources
- Ratings, staffing and fines: CMS Provider Information, released September 30, 2026, data as of September 1, 2026.
- Citations: CMS Health Deficiencies and Fire Safety Deficiencies.
- Owners: CMS Ownership. Penalties: CMS Penalties.
- Staffing by quarter: CMS Payroll Based Journal Daily Nurse Staffing, April 2025 to March 2026, summed by NursingHomeClear.
- Inspector summaries: CMS Full Statement of Deficiencies (CMS-2567 text), data as of September 1, 2026. Each quote is the part of the statement before the detailed findings.
- Inspection reports with the inspectors' full notes are on this home's Medicare.gov page.
- Something wrong on this page? Ask for a correction. We fix errors in our copy of the data; findings themselves can only be changed by CMS and the state.
- NursingHomeClear is independent and not affiliated with CMS, Medicare or any state agency. This page reports federal records; it does not rate, recommend or endorse any home, and it is not medical or legal advice.