Holiday Heights Healthcare
301 East Dale, Norman, OK 73069 · Cleveland County · (405) 321-7932
51 certified beds, about 45 residents a day · Non profit - Corporation · Medicare and Medicaid since 2020
CMS Care Compare ratings, data as of September 1, 2026 · CCN 375580 · See it on Medicare.gov · Compare with other homes
The record in brief
At its most recent standard inspection, on July 24, 2024, inspectors cited 2 health deficiencies (the Oklahoma average is 6.4, the national average 9.2).
None of its 9 health citations since January 2022 was rated as actual harm or immediate jeopardy.
CMS lists 1 fine totaling $8,351 in the last three years; the largest was $8,351, and the latest is dated June 19, 2026.
Nurses and nurse aides worked 3.57 hours per resident per day, against 3.79 across Oklahoma and 3.86 nationally. Registered nurses accounted for 0.39 of those hours.
66.0% of nursing staff left within the year CMS measured (Oklahoma average 55.5%).
CMS links it to Bridges Health, an affiliated group of 33 nursing homes.
Health inspections
Federal rules call for a standard inspection at least every 15 months, plus a visit whenever a complaint is filed. Each mark below is one citation, colored by how serious inspectors rated it. How to read a citation.
Under each citation, the quoted text is the inspector's own summary from the federal statement of deficiencies (CMS form 2567), word for word apart from a privacy scrub; CMS removes residents' and staff names before it publishes the text. The full notes are on Medicare.gov.
Where its citations fall on CMS's grid
CMS rates every citation by how much harm it caused (rows) and how many residents it touched (columns). The count in each box is this home's, across all 9 health citations on file.
July 24, 2024Standard inspection · 2 citations
- E Ensure each resident receives an accurate assessment.
Inspectors wroteBased on observation, record review, and interview, the facility failed to ensure MDS assessments were accurately entered for three (#3, #14 and #30) of four sampled residents reviewed for MDS accuracy. ADON #1 identified 41 residents resided in the facility.
- D Provide timely, quality laboratory services/tests to meet the needs of residents.
Inspectors wroteBased on record review and interview, the facility failed to ensure laboratory tests were obtained per physician's order for one (#15) of five residents reviewed for unnecessary medications. ADON #1 identified 41 residents who resided in the facility.
June 29, 2023Standard inspection · 3 citations
- E Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Inspectors wroteBased on observation and interview, the facility failed to properly store food and keep the kitchen and equipment clean and in good repair. The DM identified 45 residents received services from the kitchen.
- D Ensure each resident receives an accurate assessment.
Inspectors wroteBased on record review and interview, the facility failed to ensure resident assessments accurately reflected the residents' status for two (#8 and #48) of thirteen sampled residents whose assessments were reviewed. The facility failed to accurately code antipsychotic medications for resident #8 and discharge status for resident #48. The Resident Census and Conditions of Residents form documented 45 residents resided in the facility.
- D Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Inspectors wroteBased on record review and interview, the facility failed to refer a resident with a new serious mental illness diagnosis to OHCA for a level II evaluation for two (#3 and #5) of three residents sampled for PASRR level II evaluations. The Resident Census and Conditions of Residents form documented 45 residents resided in the facility.
January 11, 2022Standard inspection · 4 citations
- E Keep residents' personal and medical records private and confidential.
Inspectors wroteBased on observation, interview, and record review, the facility failed to ensure privacy and confidentiality for six (#4, 15, 34, 43, 147, and #247) of six sampled residents reviewed for abuse. The facility failed to ensure a staff member did not take photos of residents and send them electronically to the staff member's family. The Census and Conditions of Residents report documented 44 residents resided at the facility.
- E Provide care and assistance to perform activities of daily living for any resident who is unable.
Inspectors wroteBased on observation, interview and record review, the facility failed to provide timely incontinent care and bathing for two (#8 and #36) of three sampled residents reviewed for ADL care. The Census and Conditions of Residents report documented 39 residents required assistance with bathing and 28 residents required assistance with toileting.
- E Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.
Inspectors wroteBased on record review and interview, the facility failed to guarantee the person designated to serve as the DM was certified no later than on year after hire and/or maintained certification. The DON identified 42 residents received services from the kitchen.
- E Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Inspectors wroteBased on observation and interview, the facility failed to maintain the kitchen clean and in good repair. The DON identified 42 residents received services from the kitchen.
Fire safety inspections
26 fire safety citations on file: 6 on July 24, 2024, 12 on June 29, 2023, 8 on January 11, 2022.
Every fire safety citation26 citations
- F Have a fire alarm with audible and visual signals that transmits the alarm automatically to notify emergency forces in event of fire.
- F Inspect, test, and maintain automatic sprinkler systems.
- F Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.
- F Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
- F To conduct inspection, testing and maintenance of fire doors by qualified individuals.
- E Have proper medical gas storage and administration areas.
- F Install emergency lighting that can last at least 1 1/2 hours.
- F Have properly located and lighted "Exit" signs.
- F Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
- F Properly select, install, inspect, or maintain portable fire extinguishes.
- F Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.
- F Have simulated fire drills held at unexpected times.
- E Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
- E Provide properly protected cooking facilities.
- E Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
- C Develop and maintain an Emergency Preparedness Program (EP).
- C Inspect, test, and maintain automatic sprinkler systems.
- C To conduct inspection, testing and maintenance of fire doors by qualified individuals.
- F Install emergency lighting that can last at least 1 1/2 hours.
- F Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
- F Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
- E Have exits that are accessible at all times.
- E Install smoke barrier doors that can resist smoke for at least 20 minutes.
- E Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
- E Have proper medical gas storage and administration areas.
- C Have approved installation, maintenance and testing program for fire alarm systems.
Fines and payment denials
| Date | Penalty | Amount or length |
|---|---|---|
| June 19, 2026 | Fine | $8,351 |
A payment denial means Medicare and Medicaid stopped paying for new admissions for that period.
Staffing
Hours of care per resident per day, from the payroll records every home sends CMS. Higher means more staff time with each resident.
| Measure | This home | Oklahoma | United States |
|---|---|---|---|
| All nursing staff (RN, LPN and aides) | 3.57 | 3.79 | 3.86 |
| Registered nurses | 0.39 | 0.34 | 0.69 |
| All nursing staff on weekends | 3.24 | 3.44 | 3.42 |
| Nurse aides | 2.12 | ||
| Licensed practical nurses | 1.06 | ||
| Nursing staff turnover (share who left in a year) | 66.0% | 55.5% | 45.8% |
| Registered nurse turnover | not reported | 53.6% | 42.9% |
| Administrators who left | not reported |
CMS expects 2.91 hours a day for residents as sick as this home's (its case-mix figure). The staffing star compares the two.
Staffing by quarter, from daily payroll records
Every nursing home sends CMS its staff hours for each day (the Payroll Based Journal). Here they are added up by quarter. The latest quarter is the one behind the figures above. In January to March 2026, nursing staff hours per resident were 3.71 on weekdays and 3.24 on weekends, 13% lower on weekends (nationally, weekends ran 15% lower). Contract or agency staff worked 4.2% of nursing hours, against 5.3% nationally. Total nursing hours per resident went from 3.48 in April to June 2025 to 3.57 in January to March 2026.
| Quarter | All nursing staff | Registered nurses | Weekdays | Weekends | Contract staff share | Days with no RN hours | Residents a day |
|---|---|---|---|---|---|---|---|
| Jan to Mar 2026 | 3.57 | 0.39 | 3.71 | 3.24 | 4.2% | 0 of 90 | 45 |
| Oct to Dec 2025 | 3.62 | 0.43 | 3.77 | 3.22 | 3.8% | 0 of 92 | 44 |
| Jul to Sep 2025 | 3.53 | 0.39 | 3.65 | 3.21 | 2.5% | 1 of 92 | 45 |
| Apr to Jun 2025 | 3.48 | 0.35 | 3.59 | 3.22 | 2.0% | 0 of 91 | 40 |
| United States, Jan to Mar 2026 | 3.75 | 0.62 | 3.92 | 3.33 | 5.3% | 0.5% of days | |
| Oklahoma, Jan to Mar 2026 | 3.79 | 0.32 | 3.94 | 3.42 | 2.2% | 1.6% of days |
Hours per resident per day: staff hours in the quarter divided by resident days (the daily census CMS derives from resident assessments). Registered nurses include the director of nursing and RNs with administrative duties; aides include nurse aides in training and medication aides, as in CMS's own staffing measure. How these are calculated.
Quality measures
The measures CMS uses for the quality star. Lower is better for every one of them.
| Measure | This home | Oklahoma | US |
|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased Long Stay residents, 2025Q2-2026Q1 | 5.2 | 13.6 | 13.9 |
| Percentage of long-stay residents with a catheter inserted and left in their bladder Long Stay residents, 2025Q2-2026Q1 | 0.0 | 1.9 | 0.8 |
| Percentage of long-stay residents with a urinary tract infection Long Stay residents, 2025Q2-2026Q1 | 1.3 | 2.8 | 1.6 |
| Percentage of long-stay residents experiencing one or more falls with major injury Long Stay residents, 2025Q2-2026Q1 | 6.9 | 4.7 | 3.2 |
| Percentage of short-stay residents who newly received an antipsychotic medication Short Stay residents, 2025Q2-2026Q1 | 1.8 | 1.8 | 1.6 |
| Percentage of long-stay residents whose ability to walk independently worsened Long Stay residents, 2025Q2-2026Q1 | 5.8 | 13.7 | 14.1 |
| Percentage of long-stay residents with pressure ulcers Long Stay residents, 2025Q2-2026Q1 | 0.7 | 4.7 | 4.6 |
| Percentage of long-stay residents who received an antipsychotic medication Long Stay residents, 2025Q2-2026Q1 | 15.5 | 17.5 | 15.4 |
Owners and operators
Legal business name: HOLIDAY HEIGHTS OPERATIONS, LLC. CMS links this home to Bridges Health, a group of 33 nursing homes averaging 3.6 stars overall.
| Name | Role | Type | Share | Since |
|---|---|---|---|---|
| Bridges Employee Stock Ownership Trust | 5% or greater indirect ownership interest | Organization | 100% | 12/31/2020 |
| Deroin, Kristy | Contracted managing employee | Individual | 04/01/2020 | |
| Deroin, Kristy | W-2 managing employee | Individual | 04/01/2020 | |
| Coble, William | Corporate officer | Individual | 04/01/2020 | |
| Bridges Esop, Inc | Operational/managerial control | Organization | 12/31/2020 | |
| Coble, William | Operational/managerial control | Individual | 04/01/2020 |
As listed in the CMS ownership file, which names owners with a 5% or greater stake and the people and companies with operational or managerial control.
Questions to ask on a visit
Chosen from this home's own inspection record.
- When is the care plan meeting, and can family attend it?Inspectors cited 3 problems in this area, most recently on July 24, 2024: "Ensure each resident receives an accurate assessment."
- Can we see a week of menus and the kitchen, and how are special diets handled?Inspectors cited 3 problems in this area, most recently on June 29, 2023: "Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards."
- Who is the administrator and director of nursing, and how long have they been in the job?Inspectors cited 1 problem in this area, most recently on July 24, 2024: "Provide timely, quality laboratory services/tests to meet the needs of residents."
- How do residents and families raise a complaint or grievance, and how fast is it answered?Inspectors cited 1 problem in this area, most recently on January 11, 2022: "Keep residents' personal and medical records private and confidential."
- Who is on the floor on Saturday and Sunday, and how many residents does each aide care for?Weekend nurse staffing here was 3.24 hours per resident per day, below the Oklahoma average of 3.44.
Other nursing homes nearby
- 24th Place Norman, 2.5 mi · 1 of 5 stars · 33 citations
- Ignite Medical Resort Norman, LLC Norman, 2.7 mi · 1 of 5 stars · 23 citations
- Medical Park West Rehabilitation & Skilled Care Norman, 3.5 mi · 1 of 5 stars · 47 citations
- Grace Skilled and Nursing Therapy Norman Norman, 3.9 mi · 5 of 5 stars · 9 citations
- Noble Health Care Center Noble, 6.2 mi · 1 of 5 stars · 47 citations
- Thunder Care and Rehabilitation Moore, 9 mi · 1 of 5 stars · 42 citations
- Meadowlake Estates Oklahoma City, 10.1 mi · 1 of 5 stars · 33 citations
- Accel at Crystal Park Oklahoma City, 11.3 mi · 1 of 5 stars · 43 citations
Oklahoma contacts for a concern about a nursing home
These are the official offices in Oklahoma. NursingHomeClear cannot take or act on complaints.
- Inspections and complaints: Oklahoma State Department of Health, Long Term Care Service, the state agency that inspects nursing homes for CMS and takes complaints about care.
- Resident advocate: Oklahoma Long-Term Care Ombudsman, Office of the Attorney General, 1-800-211-2116. The long-term care ombudsman is a free, confidential advocate for residents and families, set up under the federal Older Americans Act.
- State inspection reports: OSDH Long Term Care Surveys search, where Oklahoma publishes its own records on licensed homes.
Common questions
- What is Holiday Heights Healthcare's Medicare star rating?
- CMS rates Holiday Heights Healthcare 5 out of 5 stars overall, with 5 for health inspections, 3 for staffing and 4 for quality measures (CMS data as of September 1, 2026).
- How many deficiencies did Holiday Heights Healthcare get at its last inspection?
- 2 health deficiencies at the standard inspection on July 24, 2024. The Oklahoma average is 6.4.
- Has Holiday Heights Healthcare been fined?
- Yes. CMS lists 1 fine totaling $8,351 in the last three years.
- Does Holiday Heights Healthcare accept Medicaid?
- It is certified to take Medicaid (CMS lists it as "Medicare and Medicaid"). Certification does not mean a Medicaid bed is open: ask the admissions office.
- Who owns Holiday Heights Healthcare?
- CMS lists 6 owners and managers, and links the home to Bridges Health. Legal business name: HOLIDAY HEIGHTS OPERATIONS, LLC.
Sources
- Ratings, staffing and fines: CMS Provider Information, released September 30, 2026, data as of September 1, 2026.
- Citations: CMS Health Deficiencies and Fire Safety Deficiencies.
- Owners: CMS Ownership. Penalties: CMS Penalties.
- Staffing by quarter: CMS Payroll Based Journal Daily Nurse Staffing, April 2025 to March 2026, summed by NursingHomeClear.
- Inspector summaries: CMS Full Statement of Deficiencies (CMS-2567 text), data as of September 1, 2026. Each quote is the part of the statement before the detailed findings.
- Inspection reports with the inspectors' full notes are on this home's Medicare.gov page.
- Something wrong on this page? Ask for a correction. We fix errors in our copy of the data; findings themselves can only be changed by CMS and the state.
- NursingHomeClear is independent and not affiliated with CMS, Medicare or any state agency. This page reports federal records; it does not rate, recommend or endorse any home, and it is not medical or legal advice.