Home / Wisconsin / New Holstein
Homestead Health Services
1712 Monroe St., New Holstein, WI 53061 · Calumet County · (920) 898-4296
50 certified beds, about 21 residents a day · For profit - Corporation · Medicare and Medicaid since 1994
CMS Care Compare ratings, data as of September 1, 2026 · CCN 525546 · See it on Medicare.gov · Compare with other homes
The record in brief
At its most recent standard inspection, on March 10, 2026, inspectors cited 6 health deficiencies (the Wisconsin average is 9.5, the national average 9.2).
Of 35 health citations since August 2023, 2 were rated as actual harm or immediate jeopardy to residents (1 immediate jeopardy).
CMS lists 2 fines totaling $79,927 in the last three years; the largest was $55,087, and the latest is dated June 27, 2025.
Nurses and nurse aides worked 3.76 hours per resident per day, against 4.21 across Wisconsin and 3.86 nationally. Registered nurses accounted for 1.05 of those hours.
50.0% of nursing staff left within the year CMS measured (Wisconsin average 46.9%).
CMS links it to North Shore Healthcare, an affiliated group of 59 nursing homes.
Health inspections
Federal rules call for a standard inspection at least every 15 months, plus a visit whenever a complaint is filed. Each mark below is one citation, colored by how serious inspectors rated it. How to read a citation.
Under each citation, the quoted text is the inspector's own summary from the federal statement of deficiencies (CMS form 2567), word for word apart from a privacy scrub; CMS removes residents' and staff names before it publishes the text. The full notes are on Medicare.gov.
Where its citations fall on CMS's grid
CMS rates every citation by how much harm it caused (rows) and how many residents it touched (columns). The count in each box is this home's, across all 35 health citations on file.
March 10, 2026Standard inspection · 6 citations
- F Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Inspectors wroteBased on observation, staff interview, and record review, the facility did not ensure food was stored and prepared in a sanitary manner. This practice had the potential to affect all 19 residents residing in the facility. The facility did not cool food with an approved cooling method. The facility did not use sanitizing solution per manufacturer's instructions to ensure proper sanitization of kitchen prep surfaces.
- E Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Inspectors wroteBased on staff interview and record review, the facility did not implement their abuse policy for 3 (Certified Nursing Assistant (CNA)-J, Registered Nurse (RN)-I, and CNA-K) of 8 employees reviewed for caregiver background checks. This practice had the potential to affect more than 4 of the 19 residents residing in the facility. CNA-J was hired on 12/30/25. CNA-J's background check information did not contain Department of Justice (DOJ) or Government Findings (GF) (formerly known as Integrated Background Information System (IBIS)) reports completed prior to CNA-J working in the facility and caring for residents. RN-I was hired on 1/12/22. RN-I's background check information did not include an updated Background Information Disclosure (BID) form or DOJ and GF reports. CNA-K was scheduled to begin working on 3/9/26. CNA-K's BID form was dated 11/15/24. [...]
- D Honor the resident's right to share a room with spouse or roommate of choice and receive written notice before a change is made.
Inspectors wroteBased on staff and resident representative interview and record review, the facility did not ensure written notice or a choice of room/roommate was provided for 1 resident (R) (R8) of 1 sampled resident. R8's belongings were transferred to another room on 1/23/26 against the wishes of R8's Power of Attorney for Healthcare (POAHC). R8's belongings were moved back to R8's room after Ombudsman (OMB)-L contacted the facility. Neither R8 or R8's POAHC received prior written notice of the reason for the room change. In addition, R8 was not given a choice of rooms or potential roommates.
- D PASARR screening for Mental disorders or Intellectual Disabilities
Inspectors wroteBased on staff interview and record review, the facility did not provide Pre-admission Screening and Resident Review (PASRR) services for 1 resident (R) (R1) of 8 sampled residents. The facility did not contact the state mental health authority to pursue futher PASRR Level I screening after R1's PASRR Level I 30-day exemption expired.
- D Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Inspectors wroteBased on staff interview and record review, the facility did not provide care and services to maintain the highest practicable physical well-being for 1 resident (R) (R1) of 2 sampled residents. R1 had a diagnosis of ascites (an abnormal accumulation of fluid within the abdominal (peritoneal) cavity). Staff did not reweigh R1 in accordance with a physician's order or notify the physician after R1 gained 9.7 pounds in less than a month.
- D Provide and implement an infection prevention and control program.
Inspectors wroteBased on observation, staff interview, and record review, the facility did not maintain an infection prevention and control program to prevent the transmission of communicable disease and infection for 1 resident (R) (R14) of 8 sampled residents. Certified Nursing Assistant (CNA)-M did not appropriately change gloves and cleanse hands during incontinence care for R14.
January 21, 2026Complaint inspection · 1 citation
- D Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Inspectors wroteBased on staff and resident representative interview and record review, the facility did not ensure an activated Power of Attorney for Healthcare (POAHC), physician, or Hospice services were notified of a change in condition for 1 resident (R) (R2) of 3 sampled residents. R2 had a change in condition on 9/25/25. R2's activated POAHC (POAHC-C), physician, and Hospice service were not notified of the change in condition.
September 12, 2025Complaint inspection · 2 citations
- D Ensure that residents are fully informed and understand their health status, care and treatments.
Inspectors wroteBased on staff and resident interview and record review, the facility did not ensure 1 resident (R) (R1) of 2 sampled residents or their legal representative was informed in advance of the risks and benefits of prescribed medication or consented to receive the medication. R1 was prescribed naltrexone (an opioid antagonist medication used to treat compulsive behaviors). The facility did not obtain consent prior to administering the medication to R1.
- D Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Inspectors wroteBased on staff and resident representative interview and record review, the facility did not ensure the accurate administration of medication for 1 resident (R) (R1) of 3 sampled residents. R1 had an order for gabapentin (an anticonvulsant medication used to treat nerve pain and control seizures) four times daily. R1 did not receive the scheduled medication timely as ordered. The facility's Medication Administration policy, dated 1/2025, indicates: .14. Medications are administered within 60 minutes of the scheduled time .Unless otherwise specified by the prescriber, routine medications are administered according to the established medication administration schedule for the nursing care center .On 9/12/25, Surveyor reviewed R1's medical record. R1 had diagnoses including type 2 diabetes with neuropathy and mild neurocognitive disorder with behavioral disturbance. [...]
June 27, 2025Complaint inspection · 2 citations
- G Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Inspectors wroteBased on staff interview and record review, the facility did not ensure staff transferred 1 resident (R) (R1) of 1 sampled resident in accordance with their plan of care and the facility's policy. On 4/20/25, R1 fell during a mechanical lift transfer and incurred bilateral distal femur fractures when Certified Nursing Assistant (CNA)-D did not follow R1's care plan or the facility's transfer policy.
- D Respond appropriately to all alleged violations.
Inspectors wroteBased on staff interview and record review, the facility did not ensure a potential allegation of neglect was investigated for 1 resident (R) (R1) of 1 sampled resident. On 4/20/25, R1 incurred bilateral femur fractures when staff did not transfer R1 in accordance with R1's plan of care. The facility did not thoroughly investigate the potential allegation of negelct.
December 10, 2024Standard inspection · 18 citations
- J Ensure that residents are free from significant medication errors.
Inspectors wroteBased on staff interview and record review, the facility did not ensure residents 2 residents (R) (R3 and R4) of 10 sampled residents were free from significant medication errors. R4 has a diagnosis of epilepsy and is prescribed six medications for seizures, including clobazam (a benzodiazepine used to help control seizures) and Fycompa (an anti-epileptic medication used to treat and prevent seizures). R4 did not receive clobazam between [DATE] and [DATE] because the pharmacy had not received an order for the medication. R4 did not receive Fycompa from [DATE] through [DATE], [DATE] through [DATE], [DATE] through [DATE], [DATE] through [DATE], and [DATE] through [DATE] due to pharmacy issues. R4 fell from R4's wheelchair during a seizure on [DATE] and incurred a head laceration that required two staples. R3 has a diagnosis of epilepsy and is prescribed Depakote for seizures. [...]
- F Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.
Inspectors wroteBased on staff interview and record review, the facility did not ensure the Infection Preventionist (IP) had current certification for specialized infection prevention and control training. This had the potential to affect all 31 residents residing in the facility. IP-J's certification in a specialized infection prevention and control program was expired and no longer valid.
- E Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Inspectors wroteBased on staff interview and record review, the facility did not ensure their abuse policy was implemented for 4 of 8 employees reviewed for caregiver background checks. The facility did not complete background checks within a 4-year time frame for Certified Nursing Assistant (CNA)-L, CNA-M, CNA-N, and CNA-P.
- E Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Inspectors wroteBased on observation, staff interview, and record review, the facility did not ensure drugs and biologicals were stored in accordance with the facility's policy in 2 of 2 medication storage rooms. This practice had the potential to affect more than 4 of the 31 residents residing in the facility. On 12/2/24, Surveyor observed expired syringes and medications in 2 of 2 medication storage rooms.
- E Provide and implement an infection prevention and control program.
Inspectors wroteBased on observation, staff interview, and record review, the facility did not establish and maintain an infection prevention and control program designed to help prevent the development and transmission of disease and infection for 4 residents (R) (R18, R2, R11, and R80) of 4 residents. R18 had suspected Clostridium difficile (C. diff) but was not on the facility's infection surveillance line list. R2 was treated for a urinary tract infection (UTI) with antibiotic medication but was not on the facility's infection surveillance line list. R11 had diagnoses including infection and inflammatory reaction due to indwelling urethral catheter and a stage 3 pressure ulcer of the sacral region. R11 was not on enhanced barrier precautions (EBP). R80 was treated for osteomyelitis (bone infection) with intravenous antibiotics administered through a peripherally inserted central catheter (PICC). [...]
- D Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Inspectors wroteBased on staff, resident, and resident representative interview and record review, the facility did not ensure 1 resident (R) (R17) of 1 resident reserved the right to make choices about an aspect of their life that was significant to them. R17 was removed from the dining room table where R17 usually sat and moved to a table where staff assisted residents with eating. The facility did not consult with R17 or R17's Power of Attorney (POA) prior to the change.
- D Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Inspectors wroteBased on staff interview and record review, the facility did not ensure the medical record for 1 resident (R) (11) of 13 sampled residents contained a signed advance directive. R11 was admitted to the facility on [DATE]. R11's medical record contained a signed statement of incapacity (SOI). R11's medical record did not contain a signed advance directive.
- D Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Inspectors wroteBased on staff and resident representative interview and record review, the facility did not notify a Physician, Guardian and/or Power of Attorney for Healthcare (POAHC) of changes in condition for 2 residents (R) (R3 and R4) of 13 sampled residents. R3 did not received prescribed Depakote for seizures on 11/13/24, 11/17/24, 11/25/24 and 11/26/24. R3 had seizures on 8/30/24 and 11/26/24. R3's Physician and Guardian were not notified of R3's change in condition. R4's Physician and POAHC were not notified when the facility was not able to provide R4 with prescribed seizure medication.
- D Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Inspectors wroteBased on staff interview and record review, the facility did not ensure 3 residents (R) (R231, R81, and R26) of 4 sampled residents received a timely copy of a Notice of Medicare Non-Coverage (NOMNC) form when their Medicare services ended. The facility did not provide a NOMNC form (used to inform Medicare beneficiaries when their covered services are ending and their appeal rights) to R231, R81, and R26 at least two calendar days before their Medicare services ended.
- D Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Inspectors wroteBased on staff interview and record review, the facility did not report injuries of unknown origin to the State Agency (SA) for 2 residents (R) (R3 and R4) of 2 residents. R3's medical record indicated R3 had multiple injuries of unknown origin that were were not reported to the SA. R4's medical record indicated R4 had an injury of unknown origin that was not reported to the SA.
- D Respond appropriately to all alleged violations.
Inspectors wroteBased on staff interview and record review, the facility did not ensure injuries of unknown origin were thoroughly investigated for 2 residents (R) (R3 and R4) of 2 sampled residents. The facility did not thoroughly investigate multiple injuries of unknown origin for R3. The facility did not thoroughly investigate an injury of unknown origin for R4.
- D Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Inspectors wroteBased on staff interview and record review, the facility did not ensure 1 resident (R) (R11) of 5 sampled residents met the Pre-admission Screening and Resident Review (PASRR) requirements. R11 had a negative PASRR Level I Screen upon admission. A Level II Screen was not completed when R11 received a qualifying diagnosis and was prescribed medication.
- D Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Inspectors wroteBased on staff interview and record review, the facility did not provide the necessary care and services to maintain the highest practicable physical well-being for 2 residents (R) (R17 and R11) of 5 sampled residents. Staff did not follow through on lab orders or complete an appropriate assessment when R17 had symptoms of generalized weakness, pain with urination and pericare, and low urine output. As a result, R17 did not receive the necessary care and services to diagnose and treat an infection of vulvovaginitis (vaginal inflammation). R11 was hospitalized for heart failure from 3/11/24 to 3/13/24 and had orders for daily weights. Staff did not consistently complete daily weights for R11.
- D Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Inspectors wroteBased on observation, staff and resident interview, and record review, the facility did not ensure adequate assistive devices were in place to prevent falls for 1 resident (R4) of 2 sampled residents. R4 had a care plan intervention to add anti-rollback bars to R4's wheelchair after R4 had a fall that resulted in a head laceration. The facility did not install the anti-rollback bars in a timely manner.
- D Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Inspectors wroteBased on staff and resident interview and record review, the facility did not provide pharmaceutical services to ensure medications were received as ordered for 3 residents (R) (R3, R4, and R18) of 13 sampled residents. R3's Depakote (an anticonvulsant medication used to treat seizures) order was increased to two 500 milligram (mg) tablets to equal 1000 mg at bedtime (HS) on 5/28/24 following a hospital discharge. The Depakote order was not sent to the pharmacy which caused R3 to miss multiple doses of the medication until 11/26/24. The facility did not consistently have R4's prescribed medications available for administration. In addition, staff documented medications were given when the medications were not available. R18 refused R18's prescribed sertraline (an antidepressant medication and refused to sign consent for sertraline. The facility continued to provide R18 with sertraline.
- D Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Inspectors wroteBased on staff interview and record review, the facility did not ensure 2 residents (R) (R11 and R14) of 5 sampled residents were monitored for adverse reactions or the effectiveness of antipsychotic medication. R11 was prescribed Seroquel (an antipsychotic medication) for dementia with behaviors. Staff did not monitor R11 for side effects, adverse reactions, or the effectiveness of the medication. R14 was prescribed lorazepam as needed (PRN) with a start date of 7/19/24. R14's lorazeapm order did not contain a stop date and was not reviewed by R14's provider after 14 days.
- D Provide timely, quality laboratory services/tests to meet the needs of residents.
Inspectors wroteBased on staff interview and record review, the facility did not ensure lab services were provided timely for 1 resident (R) (R18) of 5 sampled residents. The facility did not send a stool sample for testing in a timely manner for R18 who was diagnosed with Clostridium difficile (C. diff). A repeat test was ordered but not completed.
- D Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
Inspectors wroteBased on staff interview and record review, the facility did not ensure required nurse aid training was completed for 2 of 5 Certified Nursing Assistants (CNAs). CNA-Q was hired on 1/31/22. CNA-Q did not have 12 hours of in-service training during the most recent anniversary of hire year. CNA-R was hired on 7/26/23. CNA-R did not have 12 hours of in-service training during the most recent anniversary of hire year.
August 16, 2023Standard inspection · 6 citations
- F Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Inspectors wroteBased on observation, staff interview and record review, the facility did not ensure food was stored and served in a safe and sanitary manner. This practice had the potential to affect all 37 residents residing in the facility. Food items were not covered and did not meet temperature safety requirements prior to lunch service on 8/14/23. Staff did not complete hand hygiene prior to donning gloves during lunch service on 8/14/23. Microwaves located in the dining room and kitchen contained dried food debris. Mixing bowls on a storage shelf were not stored upside down.
- D Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Inspectors wroteBased on staff interview and record review, the facility did not make a prompt and thorough effort to resolve a grievance for 1 Resident (R) (R17) of 14 residents. A grievance was filed on behalf of R17 on 8/7/23. The grievance was not thoroughly investigated, and the complainant did not receive a prompt response or resolution.
- D Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Inspectors wroteBased on staff interview and record review, the facility did not ensure 1 Resident (R) (R29) of 2 sampled residents reviewed for hospitalization received the required information when transferred. R29 was transferred to the hospital on 6/25/23 and was not provided a written transfer notice.
- D Ensure each resident receives an accurate assessment.
Inspectors wroteBased on staff interview and record review, the facility did not ensure assessments were accurate for 3 Residents (R) (R17, R29, and R35) of 14 sampled residents and 1 closed record review. R17 had diagnoses of major depressive disorder and anxiety. R17's Annual Minimum Data Set (MDS) assessment, dated 1/17/23, indicated R17 did not have a serious mental health diagnosis. In addition, R17's Brief Interview for Mental Status (BIMS) was not assessed and the 9-question Patient Health Questionnaire (PHQ-9) (a diagnostic tool used to screen for the presence and severity of depression) was not completed. R29 had diagnoses of major depressive disorder and anxiety. R29's MDS assessment, dated 4/24/23, indicated R29 did not have a serious mental health diagnosis. In addition, R29's Return to Community Assessment (Section Q) was not completed. [...]
- D Provide and implement an infection prevention and control program.
Inspectors wroteBased on observation, staff interview, and record review, the facility did not establish and maintain an infection control program designed to provide a safe and sanitary environment to help prevent the development and transmission of disease and infection for 1 Resident (R) (R5) of 1 resident observed during the provision of cares. Certified Nursing Assistant (CNA)-C did not appropriately remove gloves and cleanse hands during the provision of cares for R5.
- C Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.
Inspectors wroteBased on staff interview and record review, the facility did not ensure the Infection Preventionist (IP) completed specialized training in infection prevention and control. This had the potential to affect all residents residing in the facility. The facility did not ensure DON (Director of Nursing)-B completed specialized training in infection prevention and control between designation as the IP on 5/2/23 and 8/14/23.
Fire safety inspections
21 fire safety citations on file: 5 on March 10, 2026, 11 on December 10, 2024, 5 on August 16, 2023.
Every fire safety citation21 citations
- F Keep aisles, corridors, and exits free of obstruction in case of emergency.
- F Have elevators that firefighters can control in the event of a fire.
- F Have simulated fire drills held at unexpected times.
- E Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
- E Inspect, test, and maintain automatic sprinkler systems.
- F Provide family notifications of emergency plan.
- F Conduct testing and exercise requirements.
- F Provide properly protected cooking facilities.
- F Have approved installation, maintenance and testing program for fire alarm systems.
- F Inspect, test, and maintain automatic sprinkler systems.
- F Have properly installed electrical wiring and gas equipment.
- F Have simulated fire drills held at unexpected times.
- E Have corridors or aisles that are unobstructed and are at least 8 feet in width.
- E Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
- E Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
- E Have restrictions on the use of highly flammable decorations.
- F Have approved installation, maintenance and testing program for fire alarm systems.
- F Have generator or other power source capable of supplying service within 10 seconds.
- D Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
- D Have power receptacles that are properly grounded.
- C Have elevators that firefighters can control in the event of a fire.
Fines and payment denials
| Date | Penalty | Amount or length |
|---|---|---|
| June 27, 2025 | Fine | $24,840 |
| December 10, 2024 | Fine | $55,087 |
A payment denial means Medicare and Medicaid stopped paying for new admissions for that period.
Staffing
Hours of care per resident per day, from the payroll records every home sends CMS. Higher means more staff time with each resident.
| Measure | This home | Wisconsin | United States |
|---|---|---|---|
| All nursing staff (RN, LPN and aides) | 3.76 | 4.21 | 3.86 |
| Registered nurses | 1.05 | 0.99 | 0.69 |
| All nursing staff on weekends | 3.26 | 3.77 | 3.42 |
| Nurse aides | 2.01 | ||
| Licensed practical nurses | 0.69 | ||
| Nursing staff turnover (share who left in a year) | 50.0% | 46.9% | 45.8% |
| Registered nurse turnover | 42.9% | 39.7% | 42.9% |
| Administrators who left | 2 |
CMS expects 3.92 hours a day for residents as sick as this home's (its case-mix figure). The staffing star compares the two.
Staffing by quarter, from daily payroll records
Every nursing home sends CMS its staff hours for each day (the Payroll Based Journal). Here they are added up by quarter. The latest quarter is the one behind the figures above. In January to March 2026, nursing staff hours per resident were 3.96 on weekdays and 3.26 on weekends, 18% lower on weekends (nationally, weekends ran 15% lower). Contract or agency staff worked 11.0% of nursing hours, against 5.3% nationally. Total nursing hours per resident went from 3.23 in April to June 2025 to 3.76 in January to March 2026.
| Quarter | All nursing staff | Registered nurses | Weekdays | Weekends | Contract staff share | Days with no RN hours | Residents a day |
|---|---|---|---|---|---|---|---|
| Jan to Mar 2026 | 3.76 | 1.05 | 3.96 | 3.26 | 11.0% | 0 of 90 | 21 |
| Oct to Dec 2025 | 3.67 | 1.00 | 3.87 | 3.17 | 8.4% | 0 of 92 | 21 |
| Jul to Sep 2025 | 3.67 | 1.09 | 3.89 | 3.13 | 11.4% | 0 of 92 | 21 |
| Apr to Jun 2025 | 3.23 | 0.94 | 3.39 | 2.83 | 9.0% | 0 of 91 | 24 |
| United States, Jan to Mar 2026 | 3.75 | 0.62 | 3.92 | 3.33 | 5.3% | 0.5% of days | |
| Wisconsin, Jan to Mar 2026 | 4.19 | 0.95 | 4.36 | 3.74 | 8.8% | 0.3% of days |
Hours per resident per day: staff hours in the quarter divided by resident days (the daily census CMS derives from resident assessments). Registered nurses include the director of nursing and RNs with administrative duties; aides include nurse aides in training and medication aides, as in CMS's own staffing measure. How these are calculated.
Quality measures
The measures CMS uses for the quality star. Lower is better for every one of them.
| Measure | This home | Wisconsin | US |
|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased Long Stay residents, 2025Q2-2026Q1 | 10.2 | 16.1 | 13.9 |
| Percentage of long-stay residents with a catheter inserted and left in their bladder Long Stay residents, 2025Q2-2026Q1 | 0.0 | 2.1 | 0.8 |
| Percentage of long-stay residents with a urinary tract infection Long Stay residents, 2025Q2-2026Q1 | 2.7 | 2.6 | 1.6 |
| Percentage of long-stay residents experiencing one or more falls with major injury Long Stay residents, 2025Q2-2026Q1 | 5.3 | 3.3 | 3.2 |
| Percentage of short-stay residents who newly received an antipsychotic medication Short Stay residents, 2025Q2-2026Q1 | 2.0 | 1.2 | 1.6 |
| Percentage of long-stay residents with pressure ulcers Long Stay residents, 2025Q2-2026Q1 | 4.7 | 5.0 | 4.6 |
| Percentage of long-stay residents who received an antipsychotic medication Long Stay residents, 2025Q2-2026Q1 | 8.8 | 15.8 | 15.4 |
Owners and operators
Legal business name: NSH NEW HOLSTEIN-MONROE LLC. CMS links this home to North Shore Healthcare, a group of 59 nursing homes averaging 2.7 stars overall.
| Name | Role | Type | Share | Since |
|---|---|---|---|---|
| Nshr Operations LLC | 5% or greater direct ownership interest | Organization | 100% | 10/01/2019 |
| Arrowhead 123 LLC | 5% or greater indirect ownership interest | Organization | 10% | 10/01/2019 |
| The Lane Morrell Bowen Trust | 5% or greater indirect ownership interest | Organization | 10% | 10/01/2019 |
| Mills, David | 5% or greater indirect ownership interest | Individual | 18% | 10/01/2019 |
| Cibc Bank USA | 5% or greater mortgage interest | Organization | 12/31/2024 | |
| Cibc Bank USA | 5% or greater security interest | Organization | 12/31/2024 | |
| Baumann, Troy | Corporate director | Individual | 10/01/2019 | |
| Hoehn, Jeffrey | Corporate director | Individual | 10/01/2019 | |
| Cliftonlarsonallen LLP | Operational/managerial control | Organization | 12/01/2019 | |
| Continuum Therapy Partners LLC | Operational/managerial control | Organization | 03/01/2025 | |
| North Shore Healthcare LLC | Operational/managerial control | Organization | 12/01/2019 | |
| Nsh Rehab LLC | Operational/managerial control | Organization | 03/01/2025 | |
| Wipfli LLP | Operational/managerial control | Organization | 02/01/2025 | |
| Baumann, Troy | Operational/managerial control | Individual | 12/01/2019 | |
| Beine, Andrew | Operational/managerial control | Individual | 02/01/2023 | |
| Belongia, Christina | Operational/managerial control | Individual | 12/01/2019 | |
| Gee, Darren | Operational/managerial control | Individual | 11/30/2021 | |
| Greer, Lauren | Operational/managerial control | Individual | 11/29/2023 | |
| Hoehn, Jeffrey | Operational/managerial control | Individual | 12/01/2019 | |
| Kaymen, Stanley | Operational/managerial control | Individual | 04/20/2026 | |
| Patzer, Colleen | Operational/managerial control | Individual | 02/14/2023 | |
| Purtell, Brian | Operational/managerial control | Individual | 12/01/2019 | |
| Arrowhead 123 LLC | Adp of the SNF | Organization | 12/01/2019 | |
| Cliftonlarsonallen LLP | Adp of the SNF | Organization | 06/06/2025 | |
| Continuum Therapy Partners LLC | Adp of the SNF | Organization | 06/06/2025 | |
| North Shore Healthcare LLC | Adp of the SNF | Organization | 06/06/2025 | |
| Nsh 1712 Monroe Street LLC | Adp of the SNF | Organization | 12/01/2019 | |
| Nsh Rehab LLC | Adp of the SNF | Organization | 06/06/2025 | |
| The Lane Morrell Bowen Trust | Adp of the SNF | Organization | 12/01/2019 | |
| Wipfli LLP | Adp of the SNF | Organization | 06/06/2025 | |
| Baumann, Troy | Adp of the SNF | Individual | 12/01/2019 | |
| Beine, Andrew | Adp of the SNF | Individual | 02/01/2023 | |
| Belongia, Christina | Adp of the SNF | Individual | 12/01/2019 | |
| Gee, Darren | Adp of the SNF | Individual | 11/30/2021 | |
| Greer, Lauren | Adp of the SNF | Individual | 11/29/2023 | |
| Hoehn, Jeffrey | Adp of the SNF | Individual | 12/01/2019 | |
| Kaymen, Stanley | Adp of the SNF | Individual | 04/20/2026 | |
| Patzer, Colleen | Adp of the SNF | Individual | 02/14/2023 | |
| Purtell, Brian | Adp of the SNF | Individual | 12/01/2019 |
As listed in the CMS ownership file, which names owners with a 5% or greater stake and the people and companies with operational or managerial control.
Questions to ask on a visit
Chosen from this home's own inspection record.
- How do residents and families raise a complaint or grievance, and how fast is it answered?Inspectors cited 9 problems in this area, most recently on March 10, 2026: "Honor the resident's right to share a room with spouse or roommate of choice and receive written notice before a change is made."
- How are allegations of abuse or neglect reported and investigated, and who tells the family?Inspectors cited 5 problems in this area, most recently on March 10, 2026: "Develop and implement policies and procedures to prevent abuse, neglect, and theft."
- What changed in infection control since the last inspection, and who on staff is the infection preventionist?Inspectors cited 5 problems in this area, most recently on March 10, 2026: "Provide and implement an infection prevention and control program."
- How are medications reviewed, and how often are antipsychotic or sedating drugs used?Inspectors cited 5 problems in this area, most recently on September 12, 2025: "Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist."
- Who is on the floor on Saturday and Sunday, and how many residents does each aide care for?Weekend nurse staffing here was 3.26 hours per resident per day, below the Wisconsin average of 3.77.
- How long has the current administrator been here?CMS counts 2 administrators who left in the period it measured.
Other nursing homes nearby
- Willowdale Health Services New Holstein, 0.7 mi · 3 of 5 stars · 19 citations
- Rocky Knoll Health Care Plymouth, 11.8 mi · 3 of 5 stars · 27 citations
- Plymouth Health Services Plymouth, 15.4 mi · 1 of 5 stars · 38 citations
- Sheboygan Senior Community Inc Sheboygan, 19.3 mi · 1 of 5 stars · 28 citations
- Complete Care at Manitowoc LLC Manitowoc, 19.5 mi · 4 of 5 stars · 14 citations
- Avina on Division Fond Du Lac, 20.3 mi · 1 of 5 stars · 42 citations
- Edenbrook of Fond Du Lac Fond Du Lac, 20.4 mi · 4 of 5 stars · 14 citations
- Harbor Haven Health & Rehabilitation Fond Du Lac, 20.5 mi · 5 of 5 stars · 3 citations
Wisconsin contacts for a concern about a nursing home
These are the official offices in Wisconsin. NursingHomeClear cannot take or act on complaints.
- Inspections and complaints: Wisconsin Department of Health Services, Division of Quality Assurance, Nursing Homes, the state agency that inspects nursing homes for CMS and takes complaints about care.
- Resident advocate: Wisconsin Board on Aging and Long Term Care, Ombudsman Program, 1-800-815-0015. The long-term care ombudsman is a free, confidential advocate for residents and families, set up under the federal Older Americans Act.
- State inspection reports: Wisconsin DHS Provider Search (Survey History), where Wisconsin publishes its own records on licensed homes.
Common questions
- What is Homestead Health Services's Medicare star rating?
- CMS rates Homestead Health Services 3 out of 5 stars overall, with 2 for health inspections, 3 for staffing and 5 for quality measures (CMS data as of September 1, 2026).
- How many deficiencies did Homestead Health Services get at its last inspection?
- 6 health deficiencies at the standard inspection on March 10, 2026. The Wisconsin average is 9.5.
- Has Homestead Health Services been fined?
- Yes. CMS lists 2 fines totaling $79,927 in the last three years.
- Does Homestead Health Services accept Medicaid?
- It is certified to take Medicaid (CMS lists it as "Medicare and Medicaid"). Certification does not mean a Medicaid bed is open: ask the admissions office.
- Who owns Homestead Health Services?
- CMS lists 39 owners and managers, and links the home to North Shore Healthcare. Legal business name: NSH NEW HOLSTEIN-MONROE LLC.
Sources
- Ratings, staffing and fines: CMS Provider Information, released September 30, 2026, data as of September 1, 2026.
- Citations: CMS Health Deficiencies and Fire Safety Deficiencies.
- Owners: CMS Ownership. Penalties: CMS Penalties.
- Staffing by quarter: CMS Payroll Based Journal Daily Nurse Staffing, April 2025 to March 2026, summed by NursingHomeClear.
- Inspector summaries: CMS Full Statement of Deficiencies (CMS-2567 text), data as of September 1, 2026. Each quote is the part of the statement before the detailed findings.
- Inspection reports with the inspectors' full notes are on this home's Medicare.gov page.
- Something wrong on this page? Ask for a correction. We fix errors in our copy of the data; findings themselves can only be changed by CMS and the state.
- NursingHomeClear is independent and not affiliated with CMS, Medicare or any state agency. This page reports federal records; it does not rate, recommend or endorse any home, and it is not medical or legal advice.