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Horizon Post Acute and Rehabilitation Center

4704 West Diana Avenue, Glendale, AZ 85302 · Maricopa County · (623) 247-3949

196 certified beds, about 149 residents a day · For profit - Corporation · Medicare and Medicaid since 1988

CMS abuse icon: cited for abuse in a recent inspection Certified for Medicaid Certified for Medicare
Overall
3 of 5
Health inspections
2 of 5
Staffing
2 of 5
Quality measures
5 of 5

CMS Care Compare ratings, data as of September 1, 2026 · CCN 035159 · See it on Medicare.gov · Compare with other homes

The record in brief

At its most recent standard inspection, on May 16, 2025, inspectors cited 5 health deficiencies (the Arizona average is 6.4, the national average 9.2).

Of 19 health citations since April 2022, 1 was rated as actual harm or immediate jeopardy to residents.

CMS lists 1 fine totaling $10,985 in the last three years; the largest was $10,985, and the latest is dated October 31, 2025.

Nurses and nurse aides worked 3.51 hours per resident per day, against 3.98 across Arizona and 3.86 nationally. Registered nurses accounted for 0.34 of those hours.

46.3% of nursing staff left within the year CMS measured (Arizona average 45.1%).

CMS links it to The Ensign Group, an affiliated group of 344 nursing homes.

Health inspections

Federal rules call for a standard inspection at least every 15 months, plus a visit whenever a complaint is filed. Each mark below is one citation, colored by how serious inspectors rated it. How to read a citation.

Under each citation, the quoted text is the inspector's own summary from the federal statement of deficiencies (CMS form 2567), word for word apart from a privacy scrub; CMS removes residents' and staff names before it publishes the text. The full notes are on Medicare.gov.

Potential for minimal harm Potential for more than minimal harm Actual harm Immediate jeopardy Found on a complaint visit

Where its citations fall on CMS's grid

CMS rates every citation by how much harm it caused (rows) and how many residents it touched (columns). The count in each box is this home's, across all 19 health citations on file.

Severity
Isolated
Pattern
Widespread
Immediate jeopardy
0J
0K
0L
Actual harm
1G
0H
0I
Potential for more than minimal harm
15D
3E
0F
Potential for minimal harm
0A
0B
0C
May 13, 2026Complaint inspection · 1 citation
  1. D
    Protect each resident from the wrongful use of the resident's belongings or money.
    F602 · Freedom from Abuse, Neglect, and Exploitation · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) June 22, 2026 · disputed by the home (informal dispute resolution)
    Inspectors wroteBased on a review of records, observation, interviews, and a review of facility policies and procedures, the facility failed to ensure that one of 3 sampled residents (Resident #12), property was not misappropriated. The Universe was 145. The deficient practice could lead to resident's property to be misplaced or lost.
February 26, 2026Complaint inspection · 1 citation
  1. D
    Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
    F550 · Resident Rights · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) March 3, 2026
    Inspectors wroteBased on staff interviews, review of clinical record, and review of policy and procedure, the facility failed to ensure a resident's (#2) rights were honored regarding emergent transfer to the hospital. The deficient practice could result in a resident being unable to make choices about their health, and could cause physical or psychosocial harm to a resident.-
October 31, 2025Complaint inspection · 1 citation
  1. G
    Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
    F600 · Freedom from Abuse, Neglect, and Exploitation · Actual harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) November 26, 2025
    Inspectors wroteThe facility failed to ensure residents do not abuse other residents. Based on observations, interviews, record review, the facility failed to protect the resident's right (#1) to be free from physical abuse by another resident (#2). The deficient practice could result in further abuse of residents and appropriate action not taken.
July 23, 2025Complaint inspection · 3 citations
  1. D
    Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
    F600 · Freedom from Abuse, Neglect, and Exploitation · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) August 28, 2025
    Inspectors wroteThe facility failed to ensure one resident was free from abuse from another resident,Based on clinical record reviews, facility documentation, resident and staff interviews, and policy review, the facility failed to ensure that one resident (#100) was free from physical abuse from other residents (resident #200). The deficient practice could result in further incidents of resident to resident abuse.
  2. D
    Develop and implement policies and procedures to prevent abuse, neglect, and theft.
    F607 · Freedom from Abuse, Neglect, and Exploitation · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) August 28, 2025
    Inspectors wroteThe facility failed to ensure a credible allegation of abuse was investigated. Based on clinical record reviews, facility documentation, resident and staff interviews, and policy review, the facility failed to ensure that their policy on abuse was followed. The deficient practice could result in more cases of resident to resident abuse not being investigated.
  3. D
    Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
    F609 · Freedom from Abuse, Neglect, and Exploitation · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) August 28, 2025
    Inspectors wroteThe facility failed to ensure a credible incident of abuse was reported timely and accurately. Based on clinical record reviews, facility documentation, resident and staff interviews, and policy review, the facility failed to ensure that an incident of abuse was reported timely and accurately. The deficient practice could result in further incidents of resident to resident abuse.
June 4, 2025Complaint inspection · 1 citation
  1. D
    Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
    F600 · Freedom from Abuse, Neglect, and Exploitation · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) June 30, 2025
    Inspectors wroteBased on observation, interviews, review of records, and review of facility policy and procedure, the facility failed to protect the rights of one resident (#22) to be free from abuse by another resident (#16). The deficient practice could lead to physical and psychosocial harm to residents. Findings Include: -Resident #22 was admitted to the facility on [DATE] with diagnoses that included: Human Immunodeficiency Virus Disease, hemiplegia, bipolar disorder, generalized anxiety disorder, unspecified dementia, schizoaffective disorder, major depressive disorder, and general muscle weakness. A quarterly minimum data set (MDS) assessment dated [DATE] revealed the resident had a brief interview for mental status (BIMS) score of 9, indicating a moderate cognitive impairment. [...]
May 16, 2025Standard inspection · 5 citations
  1. E
    Ensure medication error rates are not 5 percent or greater.
    F759 · Pharmacy Service · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) June 30, 2025
    Inspectors wroteBased on observations, staff interviews, record review, and policy review, the facility failed to ensure the medication error rate was not 5% or greater, by failing to administer medications as ordered for three of four residents (#58, #25, #103). The deficient practice could result in adverse effects and further medication errors. Findings Include: Six medication administration errors were identified out of 38 opportunities during medication administration observation. The medication error rate was 15.79% -Regarding Resident #58 Resident #58 was admitted to the facility on [DATE] with diagnoses that included viral hepatitis, anxiety disorder, depression, and schizophrenia A quarterly Minimum Data Set (MDS) assessment dated [DATE], revealed a Brief Interview for Mental Status (BIMS) score of 15, which indicated intact cognition. [...]
  2. E
    Provide and implement an infection prevention and control program.
    F880 · Infection Control · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) June 30, 2025
    Inspectors wrote-Resident #545 was originally admitted to the facility on [DATE] and re-admitted on [DATE] with diagnoses that included urinary tract infection, adult failure to thrive, gastrostomy status, chronic kidney disease stage 3, obstructive and reflux uropathy and hemiplegia and hemiparesis following cerebral infarction affecting left non-dominate side. An admission Minimum Data Set (MDS) assessment dated [DATE], revealed that Resident #545 had a Brief Interview for Mental Status (BIMS) score of 6, which indicated severe cognitive impairment. The MDS assessment further revealed that the resident had a Foley catheter and an intravenous catheter (IV). A Nursing Care Plan, dated May 10, 2025, indicated Resident #545 had an indwelling catheter, a Peripherally Placed Central Catheter (PICC) and a feeding tube. Physician orders, dated May 10, 2025, revealed the following: [...]
  3. D
    Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
    F578 · Resident Rights · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) June 30, 2025
    Inspectors wroteBased on resident and staff interviews, review of the clinical record, facility documentation and policy, the facility failed to ensure that a code status was accurate and consistent in the medical record for one (Resident #28) of twenty-seven residents. The deficient practice could result in residents not receiving care consistent with the signed advanced directive.
  4. D
    Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
    F644 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) June 30, 2025
    Inspectors wrote-Regarding Resident #37: Resident #37 was originally admitted to the facility on [DATE] and most recently re-admitted on [DATE], with diagnoses that included, other psychotic disorder due to a substance or known physiological condition, chronic pain, depression and anxiety. A Pre-admission Screening and Resident Review (PASRR) Level I Screening dated September 12, 2024 completed prior to admission, revealed that it was left mostly blank. A care plan initiated on September 12, 2024 included the following focus: -Psychotropic medications use related to schizoaffective disorder -Ineffective coping related to substance abuse -Potential for a psychosocial well-being problem with interventions that included to consult with psych services and social services. [...]
  5. D
    Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
    F761 · Pharmacy Service · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) June 30, 2025
    Inspectors wroteBased on observations, staff interviews and policy review, the facility failed to ensure that medications were not left at the bedside for one resident (#448). The deficient practice could result in harm to the residents, and/or visitors who have access to medications. Findings Include: Resident #448 was admitted on [DATE], diagnosis included displaced fracture of surgical neck of left Humorous, anemia, retention of urine, hypokalemia, chronic pain syndrome, alcohol abuse, and anxiety disorder. The Admissions Minimum Data Set (MDS) assessment dated [DATE] revealed a Brief Interview for Mental Status (BIMS) score of 15 indicating that resident was cognitively intact. Review of care plan revealed no evidence that Resident #448 was able to self-administer medication. Review of the physician's orders revealed no orders to self-administer medications. [...]
June 2, 2023Standard inspection · 0 citations
April 1, 2022Standard inspection · 7 citations
  1. E
    Provide and implement an infection prevention and control program.
    F880 · Infection Control · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) May 20, 2022
    Inspectors wroteBased on observation, clinical record review, staff interviews, and facility policy and procedure, the facility failed to ensure infection control measures were implemented as required for one resident #105, and failed to ensure one staff wore the face mask appropriately. The deficient practice could result in spread of infection to staff and residents.
  2. D
    Ensure that residents are fully informed and understand their health status, care and treatments.
    F552 · Resident Rights · No actual harm, potential for more than minimal harm, isolated · Past noncompliance: already fixed when inspectors found it
    Inspectors wroteBased on clinical record review, staff interviews, facility documents, and policy review, the facility failed to ensure one resident (#425) and/or their representative were informed of the risks and benefits of a psychotropic medication prior to receiving the medication. The sample size was 6. The deficient practice could result in residents and/or their representatives not being aware of the risks and benefits of psychoactive medications.
  3. D
    Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
    F561 · Resident Rights · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) May 20, 2022
    Inspectors wroteBased on observation, clinical record review, resident and staff interviews, and policy and procedures, the facility failed to ensure one resident (#34) had the right to self-determination by failing to honor the resident request to eat breakfast in the dining room. The sample size was 26. The deficient practice could result in residents being denied their right to make their own decisions.
  4. D
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    F684 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) May 20, 2022
    Inspectors wroteBased on observations, clinical record review, resident and staff interviews, and policy and procedures, the facility failed to ensure [NAME] Hose were applied to one of two sampled residents (#113) as per the physician order. The deficient practice could impact the health and wellbeing of residents.
  5. D
    Provide safe and appropriate respiratory care for a resident when needed.
    F695 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) May 20, 2022
    Inspectors wroteBased on observation, clinical record review, resident and staff interviews, and policy and procedures, the facility failed to ensure a physician order was in place prior to administering oxygen to one of two sampled residents (#113). The deficient practice could result in residents receiving unnecessary oxygen treatment.
  6. D
    Ensure medication error rates are not 5 percent or greater.
    F759 · Pharmacy Service · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) May 20, 2022
    Inspectors wroteBased on observations, clinical record reviews, staff interviews, review of facility documents, and review of policies and procedures, the facility failed to ensure the medication error rate was not 5% or greater, by failing to administer medications as ordered to two residents (#27 and #183). The error rate was 10.71%. The deficient practice could result in further medication errors.
  7. D
    Provide special eating equipment and utensils for residents who need them and appropriate assistance.
    F810 · Nutrition and Dietary · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) May 20, 2022
    Inspectors wroteBased on observations, clinical record review, staff interviews, and policy review, the facility failed to ensure a dish for assistive eating was provided for one sampled resident (#49) as ordered. The deficient practice could result in residents not receiving eating equipment needed when consuming meals.

Fire safety inspections

4 fire safety citations on file: 1 on May 16, 2025, 2 on June 2, 2023, 1 on April 1, 2022.

Every fire safety citation4 citations
  1. E
    Install corridor and hallway doors that block smoke.
    K 363 · May 16, 2025 · deficient, provider has
  2. E
    Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
    K 321 · June 2, 2023 · Corrected (the home has a date of correction)
  3. E
    Install corridor and hallway doors that block smoke.
    K 363 · June 2, 2023 · Corrected (the home has a date of correction)
  4. D
    Install corridor and hallway doors that block smoke.
    K 363 · April 1, 2022 · Corrected (the home has a date of correction)

Fines and payment denials

DatePenaltyAmount or length
October 31, 2025Fine $10,985

A payment denial means Medicare and Medicaid stopped paying for new admissions for that period.

Staffing

Hours of care per resident per day, from the payroll records every home sends CMS. Higher means more staff time with each resident.

MeasureThis homeArizonaUnited States
All nursing staff (RN, LPN and aides)3.513.983.86
Registered nurses0.340.700.69
All nursing staff on weekends3.163.513.42
Nurse aides2.06
Licensed practical nurses1.11
Nursing staff turnover (share who left in a year)46.3%45.1%45.8%
Registered nurse turnover47.6%43.6%42.9%
Administrators who left0

CMS expects 3.83 hours a day for residents as sick as this home's (its case-mix figure). The staffing star compares the two.

Staffing by quarter, from daily payroll records

Every nursing home sends CMS its staff hours for each day (the Payroll Based Journal). Here they are added up by quarter. The latest quarter is the one behind the figures above. In January to March 2026, nursing staff hours per resident were 3.65 on weekdays and 3.16 on weekends, 13% lower on weekends (nationally, weekends ran 15% lower). Contract or agency staff worked 0.0% of nursing hours, against 5.3% nationally. Total nursing hours per resident went from 3.56 in April to June 2025 to 3.51 in January to March 2026.

QuarterAll nursing staffRegistered nursesWeekdaysWeekendsContract staff shareDays with no RN hoursResidents a day
Jan to Mar 20263.510.343.653.16 0.0%0 of 90149
Oct to Dec 20253.650.463.793.28 0.0%0 of 92145
Jul to Sep 20253.560.543.703.20 0.0%0 of 92140
Apr to Jun 20253.560.533.723.18 0.0%0 of 91137
United States, Jan to Mar 20263.750.623.923.335.3%0.5% of days
Arizona, Jan to Mar 20263.870.634.053.433.3%0.5% of days

Hours per resident per day: staff hours in the quarter divided by resident days (the daily census CMS derives from resident assessments). Registered nurses include the director of nursing and RNs with administrative duties; aides include nurse aides in training and medication aides, as in CMS's own staffing measure. How these are calculated.

Quality measures

The measures CMS uses for the quality star. Lower is better for every one of them.

MeasureThis homeArizonaUS
Percentage of long-stay residents whose need for help with daily activities has increased
Long Stay residents, 2025Q2-2026Q1
7.510.713.9
Percentage of long-stay residents with a catheter inserted and left in their bladder
Long Stay residents, 2025Q2-2026Q1
0.30.80.8
Percentage of long-stay residents with a urinary tract infection
Long Stay residents, 2025Q2-2026Q1
0.61.21.6
Percentage of long-stay residents experiencing one or more falls with major injury
Long Stay residents, 2025Q2-2026Q1
1.12.13.2
Percentage of short-stay residents who newly received an antipsychotic medication
Short Stay residents, 2025Q2-2026Q1
0.01.21.6
Percentage of long-stay residents whose ability to walk independently worsened
Long Stay residents, 2025Q2-2026Q1
13.112.814.1
Percentage of long-stay residents with pressure ulcers
Long Stay residents, 2025Q2-2026Q1
5.04.44.6
Percentage of long-stay residents who received an antipsychotic medication
Long Stay residents, 2025Q2-2026Q1
6.310.715.4
Percentage of short-stay residents who were rehospitalized after a nursing home admission
Short Stay residents, 20250101-20251231
20.823.723.8
Percentage of short-stay residents who had an outpatient emergency department visit
Short Stay residents, 20250101-20251231
5.910.412.0

Owners and operators

Legal business name: VIEWPOINT HEALTHCARE LLC. CMS links this home to The Ensign Group, a group of 344 nursing homes averaging 3.2 stars overall.

NameRoleTypeShareSince
Figueroa-Diaz, VicenteManaging control - governing bodyIndividual02/01/2024
Lorenz, BrianManaging control - governing bodyIndividual03/01/2014
Burnam, SoonCorporate officerIndividual09/25/2006
Fischbeck, CourtneyCorporate officerIndividual01/01/2025
Peterson, ForrestCorporate officerIndividual01/01/2019
Sato, AmiCorporate officerIndividual09/09/2024
Lorenz, BrianOperational/managerial controlIndividual03/01/2014
Murphy Health Holdings II LLCAdp of the SNFOrganization01/01/2022
Standard Bearer Healthcare Op LPAdp of the SNFOrganization01/01/2022
The Ensign Group IncAdp of the SNFOrganization01/01/2022
Figueroa-Diaz, VicenteAdp of the SNFIndividual04/09/2025
Lorenz, BrianAdp of the SNFIndividual04/09/2025

As listed in the CMS ownership file, which names owners with a 5% or greater stake and the people and companies with operational or managerial control.

Questions to ask on a visit

Chosen from this home's own inspection record.

  1. How are allegations of abuse or neglect reported and investigated, and who tells the family?Inspectors cited 6 problems in this area, most recently on May 13, 2026: "Protect each resident from the wrongful use of the resident's belongings or money."
  2. How do residents and families raise a complaint or grievance, and how fast is it answered?Inspectors cited 4 problems in this area, most recently on February 26, 2026: "Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights."
  3. How are medications reviewed, and how often are antipsychotic or sedating drugs used?Inspectors cited 3 problems in this area, most recently on May 16, 2025: "Ensure medication error rates are not 5 percent or greater."
  4. What changed in infection control since the last inspection, and who on staff is the infection preventionist?Inspectors cited 2 problems in this area, most recently on May 16, 2025: "Provide and implement an infection prevention and control program."
  5. Who is on the floor on Saturday and Sunday, and how many residents does each aide care for?Weekend nurse staffing here was 3.16 hours per resident per day, below the Arizona average of 3.51.

Other nursing homes nearby

Arizona contacts for a concern about a nursing home

These are the official offices in Arizona. NursingHomeClear cannot take or act on complaints.

Common questions

What is Horizon Post Acute and Rehabilitation Center's Medicare star rating?
CMS rates Horizon Post Acute and Rehabilitation Center 3 out of 5 stars overall, with 2 for health inspections, 2 for staffing and 5 for quality measures (CMS data as of September 1, 2026).
How many deficiencies did Horizon Post Acute and Rehabilitation Center get at its last inspection?
5 health deficiencies at the standard inspection on May 16, 2025. The Arizona average is 6.4.
Has Horizon Post Acute and Rehabilitation Center been fined?
Yes. CMS lists 1 fine totaling $10,985 in the last three years.
Does Horizon Post Acute and Rehabilitation Center accept Medicaid?
It is certified to take Medicaid (CMS lists it as "Medicare and Medicaid"). Certification does not mean a Medicaid bed is open: ask the admissions office.
Who owns Horizon Post Acute and Rehabilitation Center?
CMS lists 12 owners and managers, and links the home to The Ensign Group. Legal business name: VIEWPOINT HEALTHCARE LLC.

Sources

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