Horizon Post Acute and Rehabilitation Center
4704 West Diana Avenue, Glendale, AZ 85302 · Maricopa County · (623) 247-3949
196 certified beds, about 149 residents a day · For profit - Corporation · Medicare and Medicaid since 1988
CMS Care Compare ratings, data as of September 1, 2026 · CCN 035159 · See it on Medicare.gov · Compare with other homes
The record in brief
At its most recent standard inspection, on May 16, 2025, inspectors cited 5 health deficiencies (the Arizona average is 6.4, the national average 9.2).
Of 19 health citations since April 2022, 1 was rated as actual harm or immediate jeopardy to residents.
CMS lists 1 fine totaling $10,985 in the last three years; the largest was $10,985, and the latest is dated October 31, 2025.
Nurses and nurse aides worked 3.51 hours per resident per day, against 3.98 across Arizona and 3.86 nationally. Registered nurses accounted for 0.34 of those hours.
46.3% of nursing staff left within the year CMS measured (Arizona average 45.1%).
CMS links it to The Ensign Group, an affiliated group of 344 nursing homes.
Health inspections
Federal rules call for a standard inspection at least every 15 months, plus a visit whenever a complaint is filed. Each mark below is one citation, colored by how serious inspectors rated it. How to read a citation.
Under each citation, the quoted text is the inspector's own summary from the federal statement of deficiencies (CMS form 2567), word for word apart from a privacy scrub; CMS removes residents' and staff names before it publishes the text. The full notes are on Medicare.gov.
Where its citations fall on CMS's grid
CMS rates every citation by how much harm it caused (rows) and how many residents it touched (columns). The count in each box is this home's, across all 19 health citations on file.
May 13, 2026Complaint inspection · 1 citation
- D Protect each resident from the wrongful use of the resident's belongings or money.
Inspectors wroteBased on a review of records, observation, interviews, and a review of facility policies and procedures, the facility failed to ensure that one of 3 sampled residents (Resident #12), property was not misappropriated. The Universe was 145. The deficient practice could lead to resident's property to be misplaced or lost.
February 26, 2026Complaint inspection · 1 citation
- D Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Inspectors wroteBased on staff interviews, review of clinical record, and review of policy and procedure, the facility failed to ensure a resident's (#2) rights were honored regarding emergent transfer to the hospital. The deficient practice could result in a resident being unable to make choices about their health, and could cause physical or psychosocial harm to a resident.-
October 31, 2025Complaint inspection · 1 citation
- G Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Inspectors wroteThe facility failed to ensure residents do not abuse other residents. Based on observations, interviews, record review, the facility failed to protect the resident's right (#1) to be free from physical abuse by another resident (#2). The deficient practice could result in further abuse of residents and appropriate action not taken.
July 23, 2025Complaint inspection · 3 citations
- D Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Inspectors wroteThe facility failed to ensure one resident was free from abuse from another resident,Based on clinical record reviews, facility documentation, resident and staff interviews, and policy review, the facility failed to ensure that one resident (#100) was free from physical abuse from other residents (resident #200). The deficient practice could result in further incidents of resident to resident abuse.
- D Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Inspectors wroteThe facility failed to ensure a credible allegation of abuse was investigated. Based on clinical record reviews, facility documentation, resident and staff interviews, and policy review, the facility failed to ensure that their policy on abuse was followed. The deficient practice could result in more cases of resident to resident abuse not being investigated.
- D Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Inspectors wroteThe facility failed to ensure a credible incident of abuse was reported timely and accurately. Based on clinical record reviews, facility documentation, resident and staff interviews, and policy review, the facility failed to ensure that an incident of abuse was reported timely and accurately. The deficient practice could result in further incidents of resident to resident abuse.
June 4, 2025Complaint inspection · 1 citation
- D Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Inspectors wroteBased on observation, interviews, review of records, and review of facility policy and procedure, the facility failed to protect the rights of one resident (#22) to be free from abuse by another resident (#16). The deficient practice could lead to physical and psychosocial harm to residents. Findings Include: -Resident #22 was admitted to the facility on [DATE] with diagnoses that included: Human Immunodeficiency Virus Disease, hemiplegia, bipolar disorder, generalized anxiety disorder, unspecified dementia, schizoaffective disorder, major depressive disorder, and general muscle weakness. A quarterly minimum data set (MDS) assessment dated [DATE] revealed the resident had a brief interview for mental status (BIMS) score of 9, indicating a moderate cognitive impairment. [...]
May 16, 2025Standard inspection · 5 citations
- E Ensure medication error rates are not 5 percent or greater.
Inspectors wroteBased on observations, staff interviews, record review, and policy review, the facility failed to ensure the medication error rate was not 5% or greater, by failing to administer medications as ordered for three of four residents (#58, #25, #103). The deficient practice could result in adverse effects and further medication errors. Findings Include: Six medication administration errors were identified out of 38 opportunities during medication administration observation. The medication error rate was 15.79% -Regarding Resident #58 Resident #58 was admitted to the facility on [DATE] with diagnoses that included viral hepatitis, anxiety disorder, depression, and schizophrenia A quarterly Minimum Data Set (MDS) assessment dated [DATE], revealed a Brief Interview for Mental Status (BIMS) score of 15, which indicated intact cognition. [...]
- E Provide and implement an infection prevention and control program.
Inspectors wrote-Resident #545 was originally admitted to the facility on [DATE] and re-admitted on [DATE] with diagnoses that included urinary tract infection, adult failure to thrive, gastrostomy status, chronic kidney disease stage 3, obstructive and reflux uropathy and hemiplegia and hemiparesis following cerebral infarction affecting left non-dominate side. An admission Minimum Data Set (MDS) assessment dated [DATE], revealed that Resident #545 had a Brief Interview for Mental Status (BIMS) score of 6, which indicated severe cognitive impairment. The MDS assessment further revealed that the resident had a Foley catheter and an intravenous catheter (IV). A Nursing Care Plan, dated May 10, 2025, indicated Resident #545 had an indwelling catheter, a Peripherally Placed Central Catheter (PICC) and a feeding tube. Physician orders, dated May 10, 2025, revealed the following: [...]
- D Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Inspectors wroteBased on resident and staff interviews, review of the clinical record, facility documentation and policy, the facility failed to ensure that a code status was accurate and consistent in the medical record for one (Resident #28) of twenty-seven residents. The deficient practice could result in residents not receiving care consistent with the signed advanced directive.
- D Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Inspectors wrote-Regarding Resident #37: Resident #37 was originally admitted to the facility on [DATE] and most recently re-admitted on [DATE], with diagnoses that included, other psychotic disorder due to a substance or known physiological condition, chronic pain, depression and anxiety. A Pre-admission Screening and Resident Review (PASRR) Level I Screening dated September 12, 2024 completed prior to admission, revealed that it was left mostly blank. A care plan initiated on September 12, 2024 included the following focus: -Psychotropic medications use related to schizoaffective disorder -Ineffective coping related to substance abuse -Potential for a psychosocial well-being problem with interventions that included to consult with psych services and social services. [...]
- D Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Inspectors wroteBased on observations, staff interviews and policy review, the facility failed to ensure that medications were not left at the bedside for one resident (#448). The deficient practice could result in harm to the residents, and/or visitors who have access to medications. Findings Include: Resident #448 was admitted on [DATE], diagnosis included displaced fracture of surgical neck of left Humorous, anemia, retention of urine, hypokalemia, chronic pain syndrome, alcohol abuse, and anxiety disorder. The Admissions Minimum Data Set (MDS) assessment dated [DATE] revealed a Brief Interview for Mental Status (BIMS) score of 15 indicating that resident was cognitively intact. Review of care plan revealed no evidence that Resident #448 was able to self-administer medication. Review of the physician's orders revealed no orders to self-administer medications. [...]
June 2, 2023Standard inspection · 0 citations
April 1, 2022Standard inspection · 7 citations
- E Provide and implement an infection prevention and control program.
Inspectors wroteBased on observation, clinical record review, staff interviews, and facility policy and procedure, the facility failed to ensure infection control measures were implemented as required for one resident #105, and failed to ensure one staff wore the face mask appropriately. The deficient practice could result in spread of infection to staff and residents.
- D Ensure that residents are fully informed and understand their health status, care and treatments.
Inspectors wroteBased on clinical record review, staff interviews, facility documents, and policy review, the facility failed to ensure one resident (#425) and/or their representative were informed of the risks and benefits of a psychotropic medication prior to receiving the medication. The sample size was 6. The deficient practice could result in residents and/or their representatives not being aware of the risks and benefits of psychoactive medications.
- D Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Inspectors wroteBased on observation, clinical record review, resident and staff interviews, and policy and procedures, the facility failed to ensure one resident (#34) had the right to self-determination by failing to honor the resident request to eat breakfast in the dining room. The sample size was 26. The deficient practice could result in residents being denied their right to make their own decisions.
- D Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Inspectors wroteBased on observations, clinical record review, resident and staff interviews, and policy and procedures, the facility failed to ensure [NAME] Hose were applied to one of two sampled residents (#113) as per the physician order. The deficient practice could impact the health and wellbeing of residents.
- D Provide safe and appropriate respiratory care for a resident when needed.
Inspectors wroteBased on observation, clinical record review, resident and staff interviews, and policy and procedures, the facility failed to ensure a physician order was in place prior to administering oxygen to one of two sampled residents (#113). The deficient practice could result in residents receiving unnecessary oxygen treatment.
- D Ensure medication error rates are not 5 percent or greater.
Inspectors wroteBased on observations, clinical record reviews, staff interviews, review of facility documents, and review of policies and procedures, the facility failed to ensure the medication error rate was not 5% or greater, by failing to administer medications as ordered to two residents (#27 and #183). The error rate was 10.71%. The deficient practice could result in further medication errors.
- D Provide special eating equipment and utensils for residents who need them and appropriate assistance.
Inspectors wroteBased on observations, clinical record review, staff interviews, and policy review, the facility failed to ensure a dish for assistive eating was provided for one sampled resident (#49) as ordered. The deficient practice could result in residents not receiving eating equipment needed when consuming meals.
Fire safety inspections
4 fire safety citations on file: 1 on May 16, 2025, 2 on June 2, 2023, 1 on April 1, 2022.
Every fire safety citation4 citations
- E Install corridor and hallway doors that block smoke.
- E Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
- E Install corridor and hallway doors that block smoke.
- D Install corridor and hallway doors that block smoke.
Fines and payment denials
| Date | Penalty | Amount or length |
|---|---|---|
| October 31, 2025 | Fine | $10,985 |
A payment denial means Medicare and Medicaid stopped paying for new admissions for that period.
Staffing
Hours of care per resident per day, from the payroll records every home sends CMS. Higher means more staff time with each resident.
| Measure | This home | Arizona | United States |
|---|---|---|---|
| All nursing staff (RN, LPN and aides) | 3.51 | 3.98 | 3.86 |
| Registered nurses | 0.34 | 0.70 | 0.69 |
| All nursing staff on weekends | 3.16 | 3.51 | 3.42 |
| Nurse aides | 2.06 | ||
| Licensed practical nurses | 1.11 | ||
| Nursing staff turnover (share who left in a year) | 46.3% | 45.1% | 45.8% |
| Registered nurse turnover | 47.6% | 43.6% | 42.9% |
| Administrators who left | 0 |
CMS expects 3.83 hours a day for residents as sick as this home's (its case-mix figure). The staffing star compares the two.
Staffing by quarter, from daily payroll records
Every nursing home sends CMS its staff hours for each day (the Payroll Based Journal). Here they are added up by quarter. The latest quarter is the one behind the figures above. In January to March 2026, nursing staff hours per resident were 3.65 on weekdays and 3.16 on weekends, 13% lower on weekends (nationally, weekends ran 15% lower). Contract or agency staff worked 0.0% of nursing hours, against 5.3% nationally. Total nursing hours per resident went from 3.56 in April to June 2025 to 3.51 in January to March 2026.
| Quarter | All nursing staff | Registered nurses | Weekdays | Weekends | Contract staff share | Days with no RN hours | Residents a day |
|---|---|---|---|---|---|---|---|
| Jan to Mar 2026 | 3.51 | 0.34 | 3.65 | 3.16 | 0.0% | 0 of 90 | 149 |
| Oct to Dec 2025 | 3.65 | 0.46 | 3.79 | 3.28 | 0.0% | 0 of 92 | 145 |
| Jul to Sep 2025 | 3.56 | 0.54 | 3.70 | 3.20 | 0.0% | 0 of 92 | 140 |
| Apr to Jun 2025 | 3.56 | 0.53 | 3.72 | 3.18 | 0.0% | 0 of 91 | 137 |
| United States, Jan to Mar 2026 | 3.75 | 0.62 | 3.92 | 3.33 | 5.3% | 0.5% of days | |
| Arizona, Jan to Mar 2026 | 3.87 | 0.63 | 4.05 | 3.43 | 3.3% | 0.5% of days |
Hours per resident per day: staff hours in the quarter divided by resident days (the daily census CMS derives from resident assessments). Registered nurses include the director of nursing and RNs with administrative duties; aides include nurse aides in training and medication aides, as in CMS's own staffing measure. How these are calculated.
Quality measures
The measures CMS uses for the quality star. Lower is better for every one of them.
| Measure | This home | Arizona | US |
|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased Long Stay residents, 2025Q2-2026Q1 | 7.5 | 10.7 | 13.9 |
| Percentage of long-stay residents with a catheter inserted and left in their bladder Long Stay residents, 2025Q2-2026Q1 | 0.3 | 0.8 | 0.8 |
| Percentage of long-stay residents with a urinary tract infection Long Stay residents, 2025Q2-2026Q1 | 0.6 | 1.2 | 1.6 |
| Percentage of long-stay residents experiencing one or more falls with major injury Long Stay residents, 2025Q2-2026Q1 | 1.1 | 2.1 | 3.2 |
| Percentage of short-stay residents who newly received an antipsychotic medication Short Stay residents, 2025Q2-2026Q1 | 0.0 | 1.2 | 1.6 |
| Percentage of long-stay residents whose ability to walk independently worsened Long Stay residents, 2025Q2-2026Q1 | 13.1 | 12.8 | 14.1 |
| Percentage of long-stay residents with pressure ulcers Long Stay residents, 2025Q2-2026Q1 | 5.0 | 4.4 | 4.6 |
| Percentage of long-stay residents who received an antipsychotic medication Long Stay residents, 2025Q2-2026Q1 | 6.3 | 10.7 | 15.4 |
| Percentage of short-stay residents who were rehospitalized after a nursing home admission Short Stay residents, 20250101-20251231 | 20.8 | 23.7 | 23.8 |
| Percentage of short-stay residents who had an outpatient emergency department visit Short Stay residents, 20250101-20251231 | 5.9 | 10.4 | 12.0 |
Owners and operators
Legal business name: VIEWPOINT HEALTHCARE LLC. CMS links this home to The Ensign Group, a group of 344 nursing homes averaging 3.2 stars overall.
| Name | Role | Type | Share | Since |
|---|---|---|---|---|
| Figueroa-Diaz, Vicente | Managing control - governing body | Individual | 02/01/2024 | |
| Lorenz, Brian | Managing control - governing body | Individual | 03/01/2014 | |
| Burnam, Soon | Corporate officer | Individual | 09/25/2006 | |
| Fischbeck, Courtney | Corporate officer | Individual | 01/01/2025 | |
| Peterson, Forrest | Corporate officer | Individual | 01/01/2019 | |
| Sato, Ami | Corporate officer | Individual | 09/09/2024 | |
| Lorenz, Brian | Operational/managerial control | Individual | 03/01/2014 | |
| Murphy Health Holdings II LLC | Adp of the SNF | Organization | 01/01/2022 | |
| Standard Bearer Healthcare Op LP | Adp of the SNF | Organization | 01/01/2022 | |
| The Ensign Group Inc | Adp of the SNF | Organization | 01/01/2022 | |
| Figueroa-Diaz, Vicente | Adp of the SNF | Individual | 04/09/2025 | |
| Lorenz, Brian | Adp of the SNF | Individual | 04/09/2025 |
As listed in the CMS ownership file, which names owners with a 5% or greater stake and the people and companies with operational or managerial control.
Questions to ask on a visit
Chosen from this home's own inspection record.
- How are allegations of abuse or neglect reported and investigated, and who tells the family?Inspectors cited 6 problems in this area, most recently on May 13, 2026: "Protect each resident from the wrongful use of the resident's belongings or money."
- How do residents and families raise a complaint or grievance, and how fast is it answered?Inspectors cited 4 problems in this area, most recently on February 26, 2026: "Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights."
- How are medications reviewed, and how often are antipsychotic or sedating drugs used?Inspectors cited 3 problems in this area, most recently on May 16, 2025: "Ensure medication error rates are not 5 percent or greater."
- What changed in infection control since the last inspection, and who on staff is the infection preventionist?Inspectors cited 2 problems in this area, most recently on May 16, 2025: "Provide and implement an infection prevention and control program."
- Who is on the floor on Saturday and Sunday, and how many residents does each aide care for?Weekend nurse staffing here was 3.16 hours per resident per day, below the Arizona average of 3.51.
Other nursing homes nearby
- Agave Grove Post Acute Glendale, 2.3 mi · 3 of 5 stars · 20 citations
- Life Care Center of North Glendale Glendale, 3.3 mi · 5 of 5 stars · 20 citations
- Bella Vita Health and Rehabilitation Center Glendale, 3.7 mi · 3 of 5 stars · 23 citations
- Beatitudes Campus Phoenix, 3.8 mi · 3 of 5 stars · 26 citations
- Coronado Healthcare Center Phoenix, 3.9 mi · 5 of 5 stars · 13 citations
- Christian Care Nursing Center Phoenix, 4.1 mi · 4 of 5 stars · 9 citations
- The Rehabilitation Center at the Palazzo Phoenix, 4.2 mi · 4 of 5 stars · 29 citations
- North Mountain Medical and Rehabilitation Center Phoenix, 5.2 mi · 5 of 5 stars · 4 citations
Arizona contacts for a concern about a nursing home
These are the official offices in Arizona. NursingHomeClear cannot take or act on complaints.
- Inspections and complaints: Arizona Department of Health Services, Long Term Care Facilities Licensing, the state agency that inspects nursing homes for CMS and takes complaints about care.
- State inspection reports: AZ Care Check, where Arizona publishes its own records on licensed homes.
Common questions
- What is Horizon Post Acute and Rehabilitation Center's Medicare star rating?
- CMS rates Horizon Post Acute and Rehabilitation Center 3 out of 5 stars overall, with 2 for health inspections, 2 for staffing and 5 for quality measures (CMS data as of September 1, 2026).
- How many deficiencies did Horizon Post Acute and Rehabilitation Center get at its last inspection?
- 5 health deficiencies at the standard inspection on May 16, 2025. The Arizona average is 6.4.
- Has Horizon Post Acute and Rehabilitation Center been fined?
- Yes. CMS lists 1 fine totaling $10,985 in the last three years.
- Does Horizon Post Acute and Rehabilitation Center accept Medicaid?
- It is certified to take Medicaid (CMS lists it as "Medicare and Medicaid"). Certification does not mean a Medicaid bed is open: ask the admissions office.
- Who owns Horizon Post Acute and Rehabilitation Center?
- CMS lists 12 owners and managers, and links the home to The Ensign Group. Legal business name: VIEWPOINT HEALTHCARE LLC.
Sources
- Ratings, staffing and fines: CMS Provider Information, released September 30, 2026, data as of September 1, 2026.
- Citations: CMS Health Deficiencies and Fire Safety Deficiencies.
- Owners: CMS Ownership. Penalties: CMS Penalties.
- Staffing by quarter: CMS Payroll Based Journal Daily Nurse Staffing, April 2025 to March 2026, summed by NursingHomeClear.
- Inspector summaries: CMS Full Statement of Deficiencies (CMS-2567 text), data as of September 1, 2026. Each quote is the part of the statement before the detailed findings.
- Inspection reports with the inspectors' full notes are on this home's Medicare.gov page.
- Something wrong on this page? Ask for a correction. We fix errors in our copy of the data; findings themselves can only be changed by CMS and the state.
- NursingHomeClear is independent and not affiliated with CMS, Medicare or any state agency. This page reports federal records; it does not rate, recommend or endorse any home, and it is not medical or legal advice.