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Coronado Healthcare Center

11411 North 19th Ave, Phoenix, AZ 85029 · Maricopa County · (602) 256-7500

191 certified beds, about 175 residents a day · For profit - Individual · Medicare and Medicaid since 1986

CMS high performing icon Certified for Medicaid Certified for Medicare
Overall
5 of 5
Health inspections
4 of 5
Staffing
3 of 5
Quality measures
5 of 5

CMS Care Compare ratings, data as of September 1, 2026 · CCN 035132 · See it on Medicare.gov · Compare with other homes

The record in brief

At its most recent standard inspection, on January 30, 2026, inspectors cited 4 health deficiencies (the Arizona average is 6.4, the national average 9.2).

None of its 13 health citations since October 2022 was rated as actual harm or immediate jeopardy.

CMS lists no fines against this home in the last three years.

Nurses and nurse aides worked 3.55 hours per resident per day, against 3.98 across Arizona and 3.86 nationally. Registered nurses accounted for 0.39 of those hours.

43.8% of nursing staff left within the year CMS measured (Arizona average 45.1%).

CMS links it to The Ensign Group, an affiliated group of 344 nursing homes.

Health inspections

Federal rules call for a standard inspection at least every 15 months, plus a visit whenever a complaint is filed. Each mark below is one citation, colored by how serious inspectors rated it. How to read a citation.

Under each citation, the quoted text is the inspector's own summary from the federal statement of deficiencies (CMS form 2567), word for word apart from a privacy scrub; CMS removes residents' and staff names before it publishes the text. The full notes are on Medicare.gov.

Potential for minimal harm Potential for more than minimal harm Actual harm Immediate jeopardy Found on a complaint visit

Where its citations fall on CMS's grid

CMS rates every citation by how much harm it caused (rows) and how many residents it touched (columns). The count in each box is this home's, across all 13 health citations on file.

Severity
Isolated
Pattern
Widespread
Immediate jeopardy
0J
0K
0L
Actual harm
0G
0H
0I
Potential for more than minimal harm
13D
0E
0F
Potential for minimal harm
0A
0B
0C
July 17, 2026Complaint inspection · 1 citation
  1. D
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    F684 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Not yet corrected
    Inspectors wroteBased on observation, clinical record review, interviews, facility documentation, and policy, the facility failed to ensure wound care treatments were provided according to professional standards of practice and provider orders for one resident (#4) out of three sampled residents. The universe was 165. This deficient practice placed residents at risk for infection.
January 30, 2026Standard inspection, Complaint inspection · 4 citations
  1. D
    Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
    F657 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) February 20, 2026
    Inspectors wroteBased on a review of the clinical record, staff interviews, and a review of policies and procedures, the facility failed to update and revise care plans for two residents (Residents #21 and #56). The deficient practice can result in inaccurate monitoring of a resident's medical conditions and care, which are necessary to achieve the resident's health and well-being goals. The universe was 180. Findings Includes: Regarding Resident #21: Resident #21 was admitted to the facility on [DATE], with diagnoses of multiple sclerosis, bipolar disorder, anxiety disorder, and cognitive communication deficit. The Minimum Data Set (MDS) dated [DATE], revealed the resident had limited range of motion in the lower extremities and was dependent on staff for toileting hygiene, bathing, upper and lower body dressing, putting on and taking off footwear, and personal hygiene. [...]
  2. D
    Provide activities to meet all resident's needs.
    F679 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) February 20, 2026
    Inspectors wroteBased on observations, facility documentation, staff and resident interviews, and the facility policy and procedures, the facility failed to provide an ongoing program of activities designed to meet the interest and the physical, mental, and psychological well-being of one resident (Resident #15). The sample was three residents and the universe is 191 residents. The deficient practice could result in a decline in physical, mental, and social skills.
  3. D
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    F684 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) February 20, 2026
    Inspectors wroteBased on a review of the clinical record, staff interviews, and a review of policies and procedures, the facility failed to ensure that the physician's orders were implemented per professional standards for one resident (Resident #56). The deficient practice can result in inaccurate monitoring of a resident's medical conditions and care, which are necessary to achieve the resident's health and well-being goals. The universe was 180.
  4. D
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    F812 · Nutrition and Dietary · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) February 20, 2026
    Inspectors wroteBased on staff interviews, observations, and review of facility policies and procedures ,the facility failed to ensure food was stored within appropriate guidelines. The deficient practice could increase the risk for foodborne illness. The facility census was 191 and the survey sample size was thirty-five. During the initial kitchen observation conducted on January 27, 2026 at 8:21am, food debris was noted in the dry storage area, under the bottom shelf. It appeared to dry, crumblike items. The dietary manager #42 also observed the debris and stated that it could possibly draw vermin to the area. He also stated that their procedure is that dishwashing staff are responsible for sweeping and mopping all floors after every meal, including this dry storage area. During this same initial tour, the refrigerator was observed and the following items noted: [...]
June 4, 2025Complaint inspection · 2 citations
  1. D
    Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
    F550 · Resident Rights · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) June 30, 2025
    Inspectors wroteBased on interviews, review of records, and review of facility policy and procedure, the facility failed to ensure one resident's (#30) rights were honored with notification of changes of condition to the resident's legal guardian. The deficient practice could result in a legal guardian not being aware of a resident's condition, and unable to participate in medical decision-making on behalf of the resident.
  2. D
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    F684 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) June 30, 2025
    Inspectors wroteBased on interviews, review of records, and review of facility policy and procedure, the facility failed to ensure one resident (#10) was provided care regarding wound care treatments.
May 16, 2025Complaint inspection · 2 citations
  1. D
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    F684 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) June 18, 2025
    Inspectors wroteBased on observation, interviews, review of records, and review of facility policy and procedure, the facility failed to ensure a resident (#4) was provided treatment and services according to professional standards regarding following a physician order regarding care of an intravenous (IV) site. The deficient practice could lead to infection of an IV site. -Findings Include: Resident #4 was admitted to the facility May 7, 2025, with diagnoses that included staphylococcal arthritis of right hand, methicillin susceptible staphylococcus aureus infection, cellulitis of right upper limb, and cutaneous abscess of right hand. A physician order dated May 7, 2025, indicated for central line and midline care: change all central line, PICC, and midline transparent dressings per sterile technique upon admission, every 7 days, and as needed for wet, loose, or soiled. [...]
  2. D
    Provide and implement an infection prevention and control program.
    F880 · Infection Control · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) June 18, 2025
    Inspectors wroteBased on observation, interviews, review of records, and review of facility policy and procedure, the facility failed to ensure infection control policies were followed for one resident (#4) regarding Enhanced Barrier Precautions (EBP). The deficient practice could lead to the spread of infection. -Findings Include: Resident #4 was admitted to the facility May 7, 2025, with diagnoses that included staphylococcal arthritis of right hand, methicillin susceptible staphylococcus aureus infection, cellulitis of right upper limb, and cutaneous abscess of right hand. A physician order dated May 8, 2025, indicated for enhanced barrier precautions: personal protective equipment (PPE) required for high resident contact care activities, with an indication of wounds and a central line. [...]
January 25, 2024Complaint inspection · 2 citations
  1. D
    Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
    F600 · Freedom from Abuse, Neglect, and Exploitation · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) March 1, 2024
    Inspectors wroteBased on clinical record review, facility documentation, staff interviews, and policy the facility failed to ensure that one resident (#1) was free from sexual abuse. The deficient practice has the potential for further abuse resulting in harm to residents.
  2. D
    Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
    F609 · Freedom from Abuse, Neglect, and Exploitation · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) March 1, 2024
    Inspectors wroteBased on clinical record review, facility documentation, staff interviews, and policy the facility failed to ensure that an allegation of sexual abuse for one resident (#1) were reported timely to the State Agency. This deficiency practice could result in the appropriate State agencies not being notified of allegations of abuse as required. Review of the facility's investigation report noted an interview with a Certified Nursing Assistant (CNA/staff #52). The CNA (#52) reported that on the evening of 1/21/2024, she saw resident #1 bent over with resident #2 standing behind her. Both residents had their pants and briefs pulled down. The staff separated residents and reported what she saw to a nurse (staff #34). Review of a surveillance video footage from 1/21/2024 of the hallway outside resident #1's bedroom showed resident #1 and resident #2 enter resident #1's room at 8:27 p.m. [...]
December 21, 2023Complaint inspection · 2 citations
  1. D
    Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
    F600 · Freedom from Abuse, Neglect, and Exploitation · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) March 14, 2024
    Inspectors wroteBased on clinical record review, staff interviews, and review of the facility policy and procedures, the facility failed to ensure one resident (#465) was free from abuse of another. The deficient practice could result on resident being physically and psychosocially harmed by other residents.
  2. D
    Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.
    F661 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) March 14, 2024
    Inspectors wroteBased on clinical record review, staff interviews, and review of facility policies and procedures, the facility failed to ensure that one resident (# 613) had a reconciliation of post-discharge medications according to professional standards. The deficient practice could result in unsafe discharges for residents.
October 20, 2022Standard inspection · 0 citations

Fire safety inspections

2 fire safety citations on file: 1 on October 20, 2022, 1 on April 30, 2021.

Every fire safety citation2 citations
  1. D
    Install an approved automatic sprinkler system.
    K 351 · October 20, 2022 · Corrected (the home has a date of correction)
  2. D
    Have properly installed electrical wiring and gas equipment.
    K 511 · April 30, 2021 · Corrected (the home has a date of correction)

Fines and payment denials

CMS lists no fines or payment denials against this home in the last three years. The national average is 0.9 fines per home.

Staffing

Hours of care per resident per day, from the payroll records every home sends CMS. Higher means more staff time with each resident.

MeasureThis homeArizonaUnited States
All nursing staff (RN, LPN and aides)3.553.983.86
Registered nurses0.390.700.69
All nursing staff on weekends3.073.513.42
Nurse aides2.08
Licensed practical nurses1.08
Nursing staff turnover (share who left in a year)43.8%45.1%45.8%
Registered nurse turnover25.0%43.6%42.9%
Administrators who left1

CMS expects 3.55 hours a day for residents as sick as this home's (its case-mix figure). The staffing star compares the two.

Staffing by quarter, from daily payroll records

Every nursing home sends CMS its staff hours for each day (the Payroll Based Journal). Here they are added up by quarter. The latest quarter is the one behind the figures above. In January to March 2026, nursing staff hours per resident were 3.74 on weekdays and 3.07 on weekends, 18% lower on weekends (nationally, weekends ran 15% lower). Contract or agency staff worked 0.4% of nursing hours, against 5.3% nationally. Total nursing hours per resident went from 3.64 in April to June 2025 to 3.55 in January to March 2026.

QuarterAll nursing staffRegistered nursesWeekdaysWeekendsContract staff shareDays with no RN hoursResidents a day
Jan to Mar 20263.550.393.743.07 0.4%0 of 90175
Oct to Dec 20253.550.443.763.02 0.1%0 of 92174
Jul to Sep 20253.580.523.813.00 0.1%0 of 92163
Apr to Jun 20253.640.463.893.00 0.0%0 of 91152
United States, Jan to Mar 20263.750.623.923.335.3%0.5% of days
Arizona, Jan to Mar 20263.870.634.053.433.3%0.5% of days

Hours per resident per day: staff hours in the quarter divided by resident days (the daily census CMS derives from resident assessments). Registered nurses include the director of nursing and RNs with administrative duties; aides include nurse aides in training and medication aides, as in CMS's own staffing measure. How these are calculated.

Staff pay reports

Staff pay at this home

No staff pay figure for this home has passed review yet. A figure appears only after at least 5 reports from at least 3 different people, sent over at least 60 days, have passed review.

Official wage estimates for Arizona

JobMedianMiddle halfEmployed
Arizona, all employers
CNAs (nursing assistants)$21.53$18.43 to $22.4220,320
LPNs and LVNs$37.05$32.10 to $39.366,530
Registered nurses$47.84$39.33 to $52.2073,150
United States, nursing care facilities
CNAs (nursing assistants)$20.67$17.91 to $22.55534,270
LPNs and LVNs$33.86$30.05 to $37.40188,210
Registered nurses$41.11$37.85 to $47.68142,270

Hourly wages; the middle half runs from the 25th to the 75th percentile. Source: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics, May 2025. BLS has no separate estimate for medication aides. These are survey estimates for whole occupations, not figures for any one home.

How staff pay reports work · CNA pay by state

Quality measures

The measures CMS uses for the quality star. Lower is better for every one of them.

MeasureThis homeArizonaUS
Percentage of long-stay residents whose need for help with daily activities has increased
Long Stay residents, 2025Q2-2026Q1
6.710.713.9
Percentage of long-stay residents with a catheter inserted and left in their bladder
Long Stay residents, 2025Q2-2026Q1
0.90.80.8
Percentage of long-stay residents with a urinary tract infection
Long Stay residents, 2025Q2-2026Q1
0.51.21.6
Percentage of long-stay residents experiencing one or more falls with major injury
Long Stay residents, 2025Q2-2026Q1
1.62.13.2
Percentage of short-stay residents who newly received an antipsychotic medication
Short Stay residents, 2025Q2-2026Q1
1.01.21.6
Percentage of long-stay residents whose ability to walk independently worsened
Long Stay residents, 2025Q2-2026Q1
12.912.814.1
Percentage of long-stay residents with pressure ulcers
Long Stay residents, 2025Q2-2026Q1
9.04.44.6
Percentage of long-stay residents who received an antipsychotic medication
Long Stay residents, 2025Q2-2026Q1
8.910.715.4
Percentage of short-stay residents who were rehospitalized after a nursing home admission
Short Stay residents, 20250101-20251231
30.723.723.8
Percentage of short-stay residents who had an outpatient emergency department visit
Short Stay residents, 20250101-20251231
8.410.412.0

Owners and operators

Legal business name: NORTH MOUNTAIN HEALTHCARE LLC. CMS links this home to The Ensign Group, a group of 344 nursing homes averaging 3.2 stars overall.

NameRoleTypeShareSince
Bandera Healthcare LLCIndirect ownership interestOrganization10/01/2006
The Ensign Group IncIndirect ownership interestOrganization09/25/2006
Fischbeck, CourtneyManaging control - governing bodyIndividual10/01/2025
Mehta, ChintanManaging control - governing bodyIndividual06/12/2023
Burnam, SoonCorporate officerIndividual09/25/2006
Keetch, ChadCorporate officerIndividual03/01/2011
Peterson, ForrestCorporate officerIndividual01/01/2025
Concentric Healthcare Solutions LLCOperational/managerial controlOrganization09/01/2003
National Staffing Solutions, IncOperational/managerial controlOrganization09/01/2003
Staffu LLCOperational/managerial controlOrganization09/01/2003
Ventura Medstaff, LLCOperational/managerial controlOrganization09/01/2003
Fischbeck, CourtneyOperational/managerial controlIndividual10/01/2025
Mehta, ChintanOperational/managerial controlIndividual06/12/2023
Port, BarryIndividual is an owner, partner or trustee of any ADP of the SNFIndividual07/29/2025
Ensign Services IncAdp of the SNFOrganization08/01/2003
Fischbeck, CourtneyAdp of the SNFIndividual10/01/2025
Mehta, ChintanAdp of the SNFIndividual06/12/2023

As listed in the CMS ownership file, which names owners with a 5% or greater stake and the people and companies with operational or managerial control.

Questions to ask on a visit

Chosen from this home's own inspection record.

  1. How do you prevent falls and pressure injuries, and how are families told when one happens?Inspectors cited 5 problems in this area, most recently on July 17, 2026: "Provide appropriate treatment and care according to orders, resident’s preferences and goals."
  2. How are allegations of abuse or neglect reported and investigated, and who tells the family?Inspectors cited 3 problems in this area, most recently on January 25, 2024: "Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody."
  3. When is the care plan meeting, and can family attend it?Inspectors cited 2 problems in this area, most recently on January 30, 2026: "Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals."
  4. Can we see a week of menus and the kitchen, and how are special diets handled?Inspectors cited 1 problem in this area, most recently on January 30, 2026: "Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards."
  5. Who is on the floor on Saturday and Sunday, and how many residents does each aide care for?Weekend nurse staffing here was 3.07 hours per resident per day, below the Arizona average of 3.51.
  6. How long has the current administrator been here?CMS counts 1 administrator who left in the period it measured.

Other nursing homes nearby

Arizona contacts for a concern about a nursing home

These are the official offices in Arizona. NursingHomeClear cannot take or act on complaints.

Common questions

What is Coronado Healthcare Center's Medicare star rating?
CMS rates Coronado Healthcare Center 5 out of 5 stars overall, with 4 for health inspections, 3 for staffing and 5 for quality measures (CMS data as of September 1, 2026).
How many deficiencies did Coronado Healthcare Center get at its last inspection?
4 health deficiencies at the standard inspection on January 30, 2026. The Arizona average is 6.4.
Has Coronado Healthcare Center been fined?
CMS lists no fines in the last three years.
Does Coronado Healthcare Center accept Medicaid?
It is certified to take Medicaid (CMS lists it as "Medicare and Medicaid"). Certification does not mean a Medicaid bed is open: ask the admissions office.
Who owns Coronado Healthcare Center?
CMS lists 17 owners and managers, and links the home to The Ensign Group. Legal business name: NORTH MOUNTAIN HEALTHCARE LLC.

Sources

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