Island Home Park Health and Rehab
1758 Hillwood Drive, Knoxville, TN 37920 · Knox County · (865) 573-9621
95 certified beds, about 83 residents a day · Non profit - Corporation · Medicare and Medicaid since 2004
CMS Care Compare ratings, data as of September 1, 2026 · CCN 445476 · See it on Medicare.gov · Compare with other homes
The record in brief
At its most recent standard inspection, on May 20, 2026, inspectors cited 3 health deficiencies (the Tennessee average is 4.4, the national average 9.2).
None of its 8 health citations since December 2021 was rated as actual harm or immediate jeopardy.
CMS lists 1 fine totaling $21,715 in the last three years; the largest was $21,715, and the latest is dated June 24, 2026.
Nurses and nurse aides worked 3.37 hours per resident per day, against 3.80 across Tennessee and 3.86 nationally. Registered nurses accounted for 0.40 of those hours.
39.1% of nursing staff left within the year CMS measured (Tennessee average 48.9%).
Health inspections
Federal rules call for a standard inspection at least every 15 months, plus a visit whenever a complaint is filed. Each mark below is one citation, colored by how serious inspectors rated it. How to read a citation.
Under each citation, the quoted text is the inspector's own summary from the federal statement of deficiencies (CMS form 2567), word for word apart from a privacy scrub; CMS removes residents' and staff names before it publishes the text. The full notes are on Medicare.gov.
Where its citations fall on CMS's grid
CMS rates every citation by how much harm it caused (rows) and how many residents it touched (columns). The count in each box is this home's, across all 8 health citations on file.
May 20, 2026Standard inspection · 3 citations
- D Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Inspectors wroteBased on medical record review, observations, and interviews, the facility failed to protect the resident's right to dignity when an indwelling catheter drainage bag was left uncovered and visible to the public for 1 resident (Resident #25) of 3 residents observed for dignity.
- D PASARR screening for Mental disorders or Intellectual Disabilities
Inspectors wroteBased on Long-Term Care Facility Resident Assessment Instrument (RAI) review, medical record review, and interview, the facility failed to ensure a Pre-admission Screening and Resident Review (PASRR) screen was accurate after mental health diagnoses was identified for 2 of 7 residents (Resident #13 and #57) reviewed for PASRR.
- D Provide and implement an infection prevention and control program.
Inspectors wroteBased on facility policy review, medical record review, observations, and interviews, the facility staff failed to perform appropriate hand hygiene when serving residents' meal service for 3 residents (Residents #11, #23, and #101) on 1 of 4 units observed for meal tray distribution.
March 25, 2025Standard inspection · 3 citations
- D Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Inspectors wroteBased on Minimum Data Set (MDS) 3.0 Resident Assessment Instrument (RAI) Manual Version 1.19.1 review, medical record reviews, and interviews the facility failed to ensure MDS assessments were accurate for 3 residents (Resident #33, #40, and #55) of 18 residents reviewed for MDS assessments.
- D Notify the appropriate authorities when residents with MD or ID services has a significant change in condition.
Inspectors wroteBased on facility policy review, medical record reviews, and interviews the facility failed to refer 2 residents (Resident #15 and Resident #32) to the state designated Pre-admission Screening and Resident Review (PASRR) agency after a new mental health diagnosis of 7 residents reviewed for PASRR.
- D Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Inspectors wroteBased on facility policy review, medical record review, and interviews the facility failed to revise the care plan timely for 1 resident (Resident #28) of 18 residents' care plan reviewed.
October 8, 2024Complaint inspection · 2 citations
- D Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Inspectors wroteBased on facility policy review, medical record review, facility investigation review, and interviews, the facility failed to prevent physical abuse for 1 resident (Resident #1) of 8 residents reviewed for abuse.
- D Protect each resident from the wrongful use of the resident's belongings or money.
Inspectors wroteBased on facility policy review, medical record review, facility investigation review, and interview, the facility failed to protect a resident's rights to be free from misappropriation and/or exploitation when money totaling $400.00 was taken from 1 resident (Resident #3) of 4 sampled residents reviewed for misappropriation.
December 8, 2021Standard inspection · 0 citations
Fire safety inspections
2 fire safety citations on file: 1 on March 25, 2025, 1 on December 8, 2021.
Every fire safety citation2 citations
- D Install corridor and hallway doors that block smoke.
- D Develop and maintain an Emergency Preparedness Program (EP).
Fines and payment denials
| Date | Penalty | Amount or length |
|---|---|---|
| June 24, 2026 | Fine | $21,715 |
A payment denial means Medicare and Medicaid stopped paying for new admissions for that period.
Staffing
Hours of care per resident per day, from the payroll records every home sends CMS. Higher means more staff time with each resident.
| Measure | This home | Tennessee | United States |
|---|---|---|---|
| All nursing staff (RN, LPN and aides) | 3.37 | 3.80 | 3.86 |
| Registered nurses | 0.40 | 0.60 | 0.69 |
| All nursing staff on weekends | 2.86 | 3.31 | 3.42 |
| Nurse aides | 1.96 | ||
| Licensed practical nurses | 1.01 | ||
| Nursing staff turnover (share who left in a year) | 39.1% | 48.9% | 45.8% |
| Registered nurse turnover | 50.0% | 43.2% | 42.9% |
| Administrators who left | 0 |
CMS expects 3.90 hours a day for residents as sick as this home's (its case-mix figure). The staffing star compares the two.
Staffing by quarter, from daily payroll records
Every nursing home sends CMS its staff hours for each day (the Payroll Based Journal). Here they are added up by quarter. The latest quarter is the one behind the figures above. In January to March 2026, nursing staff hours per resident were 3.57 on weekdays and 2.86 on weekends, 20% lower on weekends (nationally, weekends ran 15% lower). Contract or agency staff worked 15.8% of nursing hours, against 5.3% nationally. Total nursing hours per resident went from 3.27 in April to June 2025 to 3.37 in January to March 2026.
| Quarter | All nursing staff | Registered nurses | Weekdays | Weekends | Contract staff share | Days with no RN hours | Residents a day |
|---|---|---|---|---|---|---|---|
| Jan to Mar 2026 | 3.37 | 0.40 | 3.57 | 2.86 | 15.8% | 0 of 90 | 83 |
| Oct to Dec 2025 | 3.22 | 0.24 | 3.43 | 2.67 | 7.4% | 0 of 92 | 81 |
| Jul to Sep 2025 | 3.43 | 0.24 | 3.67 | 2.84 | 8.3% | 0 of 92 | 82 |
| Apr to Jun 2025 | 3.27 | 0.19 | 3.48 | 2.72 | 9.3% | 0 of 91 | 86 |
| United States, Jan to Mar 2026 | 3.75 | 0.62 | 3.92 | 3.33 | 5.3% | 0.5% of days | |
| Tennessee, Jan to Mar 2026 | 3.75 | 0.56 | 3.95 | 3.27 | 4.0% | 0.7% of days |
Hours per resident per day: staff hours in the quarter divided by resident days (the daily census CMS derives from resident assessments). Registered nurses include the director of nursing and RNs with administrative duties; aides include nurse aides in training and medication aides, as in CMS's own staffing measure. How these are calculated.
Staff pay reports
Staff pay at this home
No staff pay figure for this home has passed review yet. A figure appears only after at least 5 reports from at least 3 different people, sent over at least 60 days, have passed review.
Official wage estimates for Tennessee
| Job | Median | Middle half | Employed |
|---|---|---|---|
| Tennessee, all employers | |||
| CNAs (nursing assistants) | $18.27 | $17.09 to $19.66 | 27,040 |
| LPNs and LVNs | $28.31 | $23.64 to $30.12 | 20,830 |
| Registered nurses | $39.18 | $36.28 to $45.79 | 72,200 |
| United States, nursing care facilities | |||
| CNAs (nursing assistants) | $20.67 | $17.91 to $22.55 | 534,270 |
| LPNs and LVNs | $33.86 | $30.05 to $37.40 | 188,210 |
| Registered nurses | $41.11 | $37.85 to $47.68 | 142,270 |
Hourly wages; the middle half runs from the 25th to the 75th percentile. Source: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics, May 2025. BLS has no separate estimate for medication aides. These are survey estimates for whole occupations, not figures for any one home.
Quality measures
The measures CMS uses for the quality star. Lower is better for every one of them.
| Measure | This home | Tennessee | US |
|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased Long Stay residents, 2025Q2-2026Q1 | 17.7 | 14.0 | 13.9 |
| Percentage of long-stay residents with a catheter inserted and left in their bladder Long Stay residents, 2025Q2-2026Q1 | 2.1 | 0.7 | 0.8 |
| Percentage of long-stay residents with a urinary tract infection Long Stay residents, 2025Q2-2026Q1 | 2.5 | 1.8 | 1.6 |
| Percentage of long-stay residents experiencing one or more falls with major injury Long Stay residents, 2025Q2-2026Q1 | 2.0 | 3.4 | 3.2 |
| Percentage of short-stay residents who newly received an antipsychotic medication Short Stay residents, 2025Q2-2026Q1 | 0.9 | 1.7 | 1.6 |
| Percentage of long-stay residents whose ability to walk independently worsened Long Stay residents, 2025Q2-2026Q1 | 43.0 | 17.2 | 14.1 |
| Percentage of long-stay residents with pressure ulcers Long Stay residents, 2025Q2-2026Q1 | 1.7 | 5.0 | 4.6 |
| Percentage of long-stay residents who received an antipsychotic medication Long Stay residents, 2025Q2-2026Q1 | 8.8 | 16.9 | 15.4 |
| Percentage of short-stay residents who were rehospitalized after a nursing home admission Short Stay residents, 20250101-20251231 | 20.9 | 22.6 | 23.8 |
| Percentage of short-stay residents who had an outpatient emergency department visit Short Stay residents, 20250101-20251231 | 7.0 | 11.2 | 12.0 |
| Number of hospitalizations per 1000 long-stay resident days Long Stay residents, 20250101-20251231 | 2.4 | 1.7 | 1.9 |
| Number of outpatient emergency department visits per 1000 long-stay resident days Long Stay residents, 20250101-20251231 | 1.2 | 1.6 | 1.8 |
Owners and operators
Legal business name: HILLCREST HEALTHCARE COMMUNITIES INC.
| Name | Role | Type | Share | Since |
|---|---|---|---|---|
| Home Federal Bank of Tennessee | 5% or greater mortgage interest | Organization | 05/01/2013 | |
| Dibernardo, Bruce | W-2 managing employee | Individual | 07/01/2021 | |
| Durham, Trudy | W-2 managing employee | Individual | 08/03/2015 | |
| Lamkey, Ellen | W-2 managing employee | Individual | 05/17/2011 | |
| Whitlock, Kevin | W-2 managing employee | Individual | 07/01/2021 |
As listed in the CMS ownership file, which names owners with a 5% or greater stake and the people and companies with operational or managerial control.
Questions to ask on a visit
Chosen from this home's own inspection record.
- When is the care plan meeting, and can family attend it?Inspectors cited 4 problems in this area, most recently on May 20, 2026: "PASARR screening for Mental disorders or Intellectual Disabilities"
- How are allegations of abuse or neglect reported and investigated, and who tells the family?Inspectors cited 2 problems in this area, most recently on October 8, 2024: "Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody."
- How do residents and families raise a complaint or grievance, and how fast is it answered?Inspectors cited 1 problem in this area, most recently on May 20, 2026: "Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights."
- What changed in infection control since the last inspection, and who on staff is the infection preventionist?Inspectors cited 1 problem in this area, most recently on May 20, 2026: "Provide and implement an infection prevention and control program."
- Who is on the floor on Saturday and Sunday, and how many residents does each aide care for?Weekend nurse staffing here was 2.86 hours per resident per day, below the Tennessee average of 3.31.
Other nursing homes nearby
- Holston Health & Rehabilitation Center Knoxville, 2.5 mi · 5 of 5 stars · 6 citations
- Fort Sanders Tcu Knoxville, 2.5 mi · 4 of 5 stars · 1 citation
- NHC Healthcare, Ft Sanders Knoxville, 2.7 mi · 3 of 5 stars · 21 citations
- NHC Healthcare, Knoxville Knoxville, 3.1 mi · 3 of 5 stars · 11 citations
- Creekview Health and Rehabilitation Knoxville, 3.6 mi · 2 of 5 stars · 23 citations
- Lyonsview Health and Rehabilitation Center Knoxville, 6.1 mi · 1 of 5 stars · 19 citations
- Beverly Park Place Health and Rehab Knoxville, 6.5 mi · 3 of 5 stars · 13 citations
- West Hills Health and Rehab Knoxville, 7.7 mi · 3 of 5 stars · 10 citations
Tennessee contacts for a concern about a nursing home
These are the official offices in Tennessee. NursingHomeClear cannot take or act on complaints.
- Inspections and complaints: Tennessee Health Facilities Commission, Division of Licensure and Regulation, the state agency that inspects nursing homes for CMS and takes complaints about care.
- Resident advocate: Tennessee Long-Term Care Ombudsman, Department of Disability and Aging, 877-236-0013. The long-term care ombudsman is a free, confidential advocate for residents and families, set up under the federal Older Americans Act.
Common questions
- What is Island Home Park Health and Rehab's Medicare star rating?
- CMS rates Island Home Park Health and Rehab 4 out of 5 stars overall, with 4 for health inspections, 2 for staffing and 4 for quality measures (CMS data as of September 1, 2026).
- How many deficiencies did Island Home Park Health and Rehab get at its last inspection?
- 3 health deficiencies at the standard inspection on May 20, 2026. The Tennessee average is 4.4.
- Has Island Home Park Health and Rehab been fined?
- Yes. CMS lists 1 fine totaling $21,715 in the last three years.
- Does Island Home Park Health and Rehab accept Medicaid?
- It is certified to take Medicaid (CMS lists it as "Medicare and Medicaid"). Certification does not mean a Medicaid bed is open: ask the admissions office.
- Who owns Island Home Park Health and Rehab?
- CMS lists 5 owners and managers. Legal business name: HILLCREST HEALTHCARE COMMUNITIES INC.
Sources
- Ratings, staffing and fines: CMS Provider Information, released September 30, 2026, data as of September 1, 2026.
- Citations: CMS Health Deficiencies and Fire Safety Deficiencies.
- Owners: CMS Ownership. Penalties: CMS Penalties.
- Staffing by quarter: CMS Payroll Based Journal Daily Nurse Staffing, April 2025 to March 2026, summed by NursingHomeClear.
- Inspector summaries: CMS Full Statement of Deficiencies (CMS-2567 text), data as of September 1, 2026. Each quote is the part of the statement before the detailed findings.
- Inspection reports with the inspectors' full notes are on this home's Medicare.gov page.
- Something wrong on this page? Ask for a correction. We fix errors in our copy of the data; findings themselves can only be changed by CMS and the state.
- NursingHomeClear is independent and not affiliated with CMS, Medicare or any state agency. This page reports federal records; it does not rate, recommend or endorse any home, and it is not medical or legal advice.