Home / Massachusetts / Falmouth
Jml Care Center Inc
184 Ter Heun Drive, Falmouth, MA 02540 · Barnstable County · (508) 457-4621
132 certified beds, about 89 residents a day · Non profit - Corporation · Medicare and Medicaid since 1989
CMS Care Compare ratings, data as of September 1, 2026 · CCN 225369 · See it on Medicare.gov · Compare with other homes
The record in brief
At its most recent standard inspection, on March 24, 2026, inspectors cited 5 health deficiencies (the Massachusetts average is 6.8, the national average 9.2).
None of its 23 health citations since November 2023 was rated as actual harm or immediate jeopardy.
CMS lists no fines against this home in the last three years.
Nurses and nurse aides worked 2.92 hours per resident per day, against 3.86 across Massachusetts and 3.86 nationally. Registered nurses accounted for 0.63 of those hours.
40.9% of nursing staff left within the year CMS measured (Massachusetts average 38.2%).
Health inspections
Federal rules call for a standard inspection at least every 15 months, plus a visit whenever a complaint is filed. Each mark below is one citation, colored by how serious inspectors rated it. How to read a citation.
Under each citation, the quoted text is the inspector's own summary from the federal statement of deficiencies (CMS form 2567), word for word apart from a privacy scrub; CMS removes residents' and staff names before it publishes the text. The full notes are on Medicare.gov.
Where its citations fall on CMS's grid
CMS rates every citation by how much harm it caused (rows) and how many residents it touched (columns). The count in each box is this home's, across all 23 health citations on file.
March 24, 2026Standard inspection · 5 citations
- E Develop and implement policies and procedures for flu and pneumonia vaccinations.
Inspectors wroteBased on interview and record review, the facility failed to ensure up to date pneumococcal immunizations were offered and/or administered after consent had been obtained for 4 out of 5 Residents (#7, #5, #48, and #99) reviewed for immunizations.
- E Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
Inspectors wroteBased on interview and record review, the facility failed to offer the COVID-19 2025/2026 vaccination when it became available to 4 out of 5 Residents (#7, #5, #48, and #99) reviewed for immunizations.
- D Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Inspectors wroteBased on document review and interview, the facility failed to notify the Health Care Proxy (HCP- health care agent designated by the resident when competent who has the authority to consent for health care decisions when a resident has been declared, by a physician, not to be competent to make his/her own health care decisions) in a timely manner when the Resident was found ingesting pieces of a Styrofoam plate resulting in a need to alter the plan of care to reduce the risk of reoccurrence, for one Resident (#8), out of a total sample of 19 residents.
- D Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Inspectors wroteBased on document review and interviews, the facility failed to ensure that individualized, comprehensive care plans were reviewed and revised for one Resident (#8), out of 19 sampled residents. Specifically, the facility failed to ensure the care plan was revised to reflect removal of all non-food items from meal tray after the Resident was found ingesting a Styrofoam plate.
- D Provide and implement an infection prevention and control program.
Inspectors wroteBased on observation, document review, and interview, the facility failed to establish and maintain an infection prevention and control program designed to provide a safe, sanitary, and comfortable environment for two Residents (#104 and #120), out of a total sample of 19 residents. Specifically, the facility failed to:1. Ensure the correct personal protective equipment (PPE) was used when staff provided care and services for Resident #104 who was on isolation precautions for COVID-19; and2. Adhere to standard infection control practices including hand hygiene in between glove changes and practices on disinfecting the hub connector during connecting or flushing the peripherally inserted central line catheter (PICC) for Resident #120.
February 6, 2025Standard inspection · 10 citations
- E Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Inspectors wroteBased on observation, interview, and record review, the facility failed to develop and implement an individualized, person-centered care plan to meet the physical, psychosocial, and functional needs for four Residents (#40, #48, #84, and #33), out of a total sample of 19 residents. Specifically, the facility failed to ensure a comprehensive care plan was developed: 1. For Resident #40, to address the use of antidepressant medication (used to treat obsessive compulsive disorder) that identified target behaviors, individualized, measurable non-pharmacological interventions and measurable goals of treatment; 2. For Resident #48, to address the use of antianxiety, antidepressant, and antipsychotic medication that identified target behaviors and individualized, measurable non-pharmacological interventions and measurable goals of treatment; 3. [...]
- E Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Inspectors wroteBased on observation and interview, the facility failed to provide an environment that was free from accidents and hazards on three of three units. Specifically, the facility failed: 1. For the Naushon Unit, to ensure that medicated treatment supplies and an unlocked treatment cart in the Clean Utility Room were accessible only to licensed staff; 2. For the Nobska Unit, to ensure that: a. medicated treatment supplies and an unlocked treatment cart in the Clean Utility Room were accessible only to licensed staff, and b. the daily supply closet door was locked and not accessible to residents; 3. For Resident #33, (Nobska Unit) that sharps were properly placed in the sharps container to decrease the risk of needlestick injuries and exposure to bloodborne pathogens; and 4. [...]
- E Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Inspectors wroteBased on record review and interview, the facility failed to ensure three Residents' (#33, #40, and #48) drug regimen was free from unnecessary psychotropic medications, out of a total sample of 23 residents. Specifically, the facility failed: 1. For Resident #33, to adequately identify and monitor target behaviors related to his/her antipsychotic use; 2. For Resident #40, to adequately monitor for potential side effects of fluvoxamine (antidepressant used in the treatment of obsessive-compulsive disorder); and 3. For Resident #48, to adequately monitor for potential side effects for the use of Ativan (antianxiety), Depakote (anticonvulsant used as a mood stabilizer), Escitalopram (antianxiety), Remeron (antidepressant), Zyprexa (antipsychotic), and Strattera (norepinephrine reuptake inhibitor (SNRI) used to treat attention deficit hyperactivity disorder).
- D Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Inspectors wroteBased on record review and interview, the facility failed to ensure the Resident Representative was notified of a fall for one Resident (#48), out of a total sample of 19 residents. Specifically, the facility failed to ensure the activated Health Care Proxy (health care agent designated by the resident when competent who has the authority to consent for health care decisions when a resident has been declared, by a physician, not to be competent to make his/her own health care decisions) was notified of one fall resulting in a large bruise.
- D Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Inspectors wroteBased on interview and record review, the facility failed to report an allegation of physical abuse to the State Agency (SA) within the mandated timeframes as required for one Resident (#13), out of a total sample of 19 residents.
- D Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Inspectors wroteBased on record review and interview, the facility failed to ensure staff provided the resident and/or their representative with a summary of the baseline care plan for one Resident (#291), out of a total sample of 19 residents. Specifically, the facility failed to provide the Resident with a written summary of the baseline care plan and document receipt of the information within the Resident's clinical record.
- D Provide safe and appropriate respiratory care for a resident when needed.
Inspectors wroteBased on observation, interview, and record review, the facility failed to provide respiratory care consistent with professional standards of practice for one Resident (#50), out of a total sample of 19 residents. Specifically, the facility failed to ensure a physician's order was obtained for the administration of oxygen (O2).
- D Develop and implement policies and procedures for flu and pneumonia vaccinations.
Inspectors wroteBased on record review and interview, the facility failed to ensure two Residents (#33, #67), out of a total sample of five residents reviewed for immunization, were screened for eligibility to receive the recommended pneumococcal vaccination, were educated on the benefits and potential side effects of the vaccine and were offered and administered (if applicable) the vaccine in a timely manner. Specifically, the facility failed to ensure Residents #33 and #67 were offered the Pneumococcal Conjugate Vaccine (PCV-a vaccine that helps protect against diseases caused by pneumococcal bacteria) at the time of admission or shortly thereafter, putting the Residents at risk for developing facility acquired pneumonia.
- B Ensure each resident receives an accurate assessment.
Inspectors wroteBased on record review and interview, the facility failed to accurately complete the Minimum Data Set (MDS) assessment for three Residents (#70, #6, #33), out of 19 sampled residents. Specifically, the facility failed: 1. For Resident #70, to ensure the MDS assessment was accurately coded for dialysis; 2. For Resident #6, to ensure the MDS assessment was accurately coded for hospice; and 3. For Resident #33, to ensure the MDS assessment was accurately coded for a diagnosis of dementia.
- B Ensure that the resident and his/her doctor meet face-to-face at all required visits.
Inspectors wroteBased on interviews and record review, the facility failed to ensure five Residents (#84, #6, #76, #47, #31), in a sample of 19 residents, had been seen by a physician every 60 days and had the required visits alternated between the Physician and the Nurse Practitioner (NP).
December 14, 2023Standard inspection · 7 citations
- F Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Inspectors wroteBased on observations, interviews, and policy review, the facility failed to store and serve food in accordance with professional standards for food safety in three out of three nourishment kitchens. Specifically, the facility failed to properly label and date opened beverages and maintain safe and clean equipment.
- E Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Inspectors wroteBased on interviews, policy review, and observations, the facility failed to have information on how to file a grievance in resident care and public areas and have forms accessible, so residents and/or visitors were able to anonymously notify the facility of their concerns.
- E Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Inspectors wroteBased on observation, interviews, and policy review, the facility failed to ensure all drugs and biologicals were secured in locked compartments with only authorized personnel having access. Specifically, the facility failed: 1A. For Resident #212, to ensure prescription medicated treatment powder and cream were not left unattended in the Resident's room, and B. For Resident #51, to ensure a bottle of vitamin supplement and a prescription cream were not left unattended in the Resident's room; and 2. To ensure staff kept the Medication Cart locked when not in use or under direct supervision of the nurse.
- D Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Inspectors wroteBased on interview, policy review, and record review, the facility failed to implement a person-centered care plan for the use of multiple psychotropic medications for one Resident (#54), out of a total sample of 17 residents.
- D Provide enough food/fluids to maintain a resident's health.
Inspectors wroteBased on observation, interview, and record review, the facility failed to consistently implement the nutritional care plan interventions for one Resident (#23), out of a total sample of 17 residents, resulting in a gradual progressive weight loss.
- D Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Inspectors wroteBased on interview, policy review, and record review, the facility failed to ensure each resident's drug regimen was free from unnecessary psychotropic drugs without adequate monitoring for one Resident (#54), out of a total sample of 17 residents. Specifically, the facility failed to monitor for side effects of multiple psychotropic medications and to implement behavioral interventions in an effort to discontinue these drugs.
- D Provide and implement an infection prevention and control program.
Inspectors wroteBased on observation, interview, and policy review, the facility failed to maintain and consistently implement an infection prevention and control program to provide a safe, sanitary, and comfortable environment and to help prevent the development and potential transmission of communicable diseases and infections for one Resident (#208). Specifically, the facility failed to ensure Enhanced Barrier Precautions (EBP), including gown and glove use were consistently implemented during care.
November 8, 2023Standard inspection, Infection control · 1 citation
- D Provide and implement an infection prevention and control program.
Inspectors wroteBased on observation, interview, and document review, the facility failed to maintain an infection prevention and control program to help prevent the potential transmission of a communicable disease when the facility was experiencing an outbreak of COVID-19 infections. Specifically, the facility failed to: 1. Ensure proper COVID-19 outbreak testing procedures were implemented for two of two facility staff reviewed (Staff #1, Staff #2); and 2. Ensure staff followed infection control guidelines for doffing (taking off) personal protective equipment (PPE) when exiting a COVID-19 positive resident's room.
Fire safety inspections
11 fire safety citations on file: 3 on March 24, 2026, 2 on February 6, 2025, 6 on December 14, 2023.
Every fire safety citation11 citations
- D Satisfy building requirements after a repair, renovation, modification, or change of user/occupancy.
- D Inspect, test, and maintain automatic sprinkler systems.
- D Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
- E Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
- D Satisfy building requirements after a repair, renovation, modification, or change of user/occupancy.
- E Implement emergency and standby power systems.
- E Inspect, test, and maintain automatic sprinkler systems.
- E Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
- E Have generator or other power source capable of supplying service within 10 seconds.
- D Satisfy building requirements after a repair, renovation, modification, or change of user/occupancy.
- D Install emergency lighting that can last at least 1 1/2 hours.
Fines and payment denials
CMS lists no fines or payment denials against this home in the last three years. The national average is 0.9 fines per home.
Staffing
Hours of care per resident per day, from the payroll records every home sends CMS. Higher means more staff time with each resident.
| Measure | This home | Massachusetts | United States |
|---|---|---|---|
| All nursing staff (RN, LPN and aides) | 2.92 | 3.86 | 3.86 |
| Registered nurses | 0.63 | 0.65 | 0.69 |
| All nursing staff on weekends | 2.70 | 3.48 | 3.42 |
| Nurse aides | 1.63 | ||
| Licensed practical nurses | 0.66 | ||
| Nursing staff turnover (share who left in a year) | 40.9% | 38.2% | 45.8% |
| Registered nurse turnover | 40.0% | 42.6% | 42.9% |
| Administrators who left | 0 |
CMS expects 3.96 hours a day for residents as sick as this home's (its case-mix figure). The staffing star compares the two.
Staffing by quarter, from daily payroll records
Every nursing home sends CMS its staff hours for each day (the Payroll Based Journal). Here they are added up by quarter. The latest quarter is the one behind the figures above. In January to March 2026, nursing staff hours per resident were 3.00 on weekdays and 2.70 on weekends, 10% lower on weekends (nationally, weekends ran 15% lower). Contract or agency staff worked 0.0% of nursing hours, against 5.3% nationally. Total nursing hours per resident went from 4.19 in April to June 2025 to 2.92 in January to March 2026.
| Quarter | All nursing staff | Registered nurses | Weekdays | Weekends | Contract staff share | Days with no RN hours | Residents a day |
|---|---|---|---|---|---|---|---|
| Jan to Mar 2026 | 2.92 | 0.63 | 3.00 | 2.70 | 0.0% | 28 of 90 | 89 |
| Oct to Dec 2025 | 4.24 | 0.91 | 4.35 | 3.97 | 0.0% | 0 of 92 | 90 |
| Jul to Sep 2025 | 4.16 | 1.03 | 4.27 | 3.89 | 0.0% | 0 of 92 | 92 |
| Apr to Jun 2025 | 4.19 | 1.08 | 4.34 | 3.81 | 0.0% | 0 of 91 | 93 |
| United States, Jan to Mar 2026 | 3.75 | 0.62 | 3.92 | 3.33 | 5.3% | 0.5% of days | |
| Massachusetts, Jan to Mar 2026 | 3.79 | 0.61 | 3.94 | 3.41 | 5.0% | 0.4% of days |
Hours per resident per day: staff hours in the quarter divided by resident days (the daily census CMS derives from resident assessments). Registered nurses include the director of nursing and RNs with administrative duties; aides include nurse aides in training and medication aides, as in CMS's own staffing measure. How these are calculated.
Quality measures
The measures CMS uses for the quality star. Lower is better for every one of them.
| Measure | This home | Massachusetts | US |
|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased Long Stay residents, 2025Q2-2026Q1 | 28.8 | 16.4 | 13.9 |
| Percentage of long-stay residents with a catheter inserted and left in their bladder Long Stay residents, 2025Q2-2026Q1 | 1.3 | 0.8 | 0.8 |
| Percentage of long-stay residents with a urinary tract infection Long Stay residents, 2025Q2-2026Q1 | 5.8 | 1.8 | 1.6 |
| Percentage of long-stay residents experiencing one or more falls with major injury Long Stay residents, 2025Q2-2026Q1 | 4.0 | 3.5 | 3.2 |
| Percentage of short-stay residents who newly received an antipsychotic medication Short Stay residents, 2025Q2-2026Q1 | 1.2 | 1.4 | 1.6 |
| Percentage of long-stay residents whose ability to walk independently worsened Long Stay residents, 2025Q2-2026Q1 | 21.9 | 15.4 | 14.1 |
| Percentage of long-stay residents with pressure ulcers Long Stay residents, 2025Q2-2026Q1 | 8.3 | 4.2 | 4.6 |
| Percentage of long-stay residents who received an antipsychotic medication Long Stay residents, 2025Q2-2026Q1 | 18.7 | 21.4 | 15.4 |
| Percentage of short-stay residents who were rehospitalized after a nursing home admission Short Stay residents, 20250101-20251231 | 28.8 | 25.7 | 23.8 |
| Percentage of short-stay residents who had an outpatient emergency department visit Short Stay residents, 20250101-20251231 | 16.2 | 11.9 | 12.0 |
| Number of hospitalizations per 1000 long-stay resident days Long Stay residents, 20250101-20251231 | 2.4 | 1.9 | 1.9 |
| Number of outpatient emergency department visits per 1000 long-stay resident days Long Stay residents, 20250101-20251231 | 2.0 | 1.5 | 1.8 |
Owners and operators
Legal business name: JML CARE CENTER, INC.
| Name | Role | Type | Share | Since |
|---|---|---|---|---|
| McDonough Anastos, Mary | W-2 managing employee | Individual | 01/11/2011 | |
| Spofford, Robin | W-2 managing employee | Individual | 04/16/1998 | |
| Pino, Colleen | Corporate director | Individual | 04/16/2016 | |
| Lauf, Michael | Corporate officer | Individual | 03/17/2022 |
As listed in the CMS ownership file, which names owners with a 5% or greater stake and the people and companies with operational or managerial control.
Questions to ask on a visit
Chosen from this home's own inspection record.
- What changed in infection control since the last inspection, and who on staff is the infection preventionist?Inspectors cited 6 problems in this area, most recently on March 24, 2026: "Develop and implement policies and procedures for flu and pneumonia vaccinations."
- When is the care plan meeting, and can family attend it?Inspectors cited 5 problems in this area, most recently on March 24, 2026: "Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals."
- How do residents and families raise a complaint or grievance, and how fast is it answered?Inspectors cited 3 problems in this area, most recently on March 24, 2026: "Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident."
- How do you prevent falls and pressure injuries, and how are families told when one happens?Inspectors cited 3 problems in this area, most recently on February 6, 2025: "Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents."
- Who is on the floor on Saturday and Sunday, and how many residents does each aide care for?Weekend nurse staffing here was 2.70 hours per resident per day, below the Massachusetts average of 3.48.
Other nursing homes nearby
- Royal Nursing Center, LLC Falmouth, 1.1 mi · 3 of 5 stars · 21 citations
- Royal Megansett Nursing & Rehabilitation N Falmouth, 5.8 mi · 4 of 5 stars · 12 citations
- Royal of Cotuit Mashpee, 9.2 mi · 2 of 5 stars · 35 citations
- Bourne Manor Extended Care Facility Bourne, 11.8 mi · 1 of 5 stars · 29 citations
- Sippican Rehabilitation and Healthcare Center Marion, 12.7 mi · 4 of 5 stars · 17 citations
- Navigator Homes of Martha's Vineyard Edgartown, 13.1 mi · 3 of 5 stars · 16 citations
- Royal Cape Cod Nursing & Rehabilitation Center Buzzards Bay, 13.2 mi · 3 of 5 stars · 16 citations
- Cape Heritage Rehabilitation & Health Care Center Sandwich, 14.9 mi · 2 of 5 stars · 57 citations
Common questions
- What is Jml Care Center Inc's Medicare star rating?
- CMS rates Jml Care Center Inc 1 out of 5 stars overall, with 3 for health inspections, 1 for staffing and 1 for quality measures (CMS data as of September 1, 2026).
- How many deficiencies did Jml Care Center Inc get at its last inspection?
- 5 health deficiencies at the standard inspection on March 24, 2026. The Massachusetts average is 6.8.
- Has Jml Care Center Inc been fined?
- CMS lists no fines in the last three years.
- Does Jml Care Center Inc accept Medicaid?
- It is certified to take Medicaid (CMS lists it as "Medicare and Medicaid"). Certification does not mean a Medicaid bed is open: ask the admissions office.
- Who owns Jml Care Center Inc?
- CMS lists 4 owners and managers. Legal business name: JML CARE CENTER, INC.
Sources
- Ratings, staffing and fines: CMS Provider Information, released September 30, 2026, data as of September 1, 2026.
- Citations: CMS Health Deficiencies and Fire Safety Deficiencies.
- Owners: CMS Ownership. Penalties: CMS Penalties.
- Staffing by quarter: CMS Payroll Based Journal Daily Nurse Staffing, April 2025 to March 2026, summed by NursingHomeClear.
- Inspector summaries: CMS Full Statement of Deficiencies (CMS-2567 text), data as of September 1, 2026. Each quote is the part of the statement before the detailed findings.
- Inspection reports with the inspectors' full notes are on this home's Medicare.gov page.
- Something wrong on this page? Ask for a correction. We fix errors in our copy of the data; findings themselves can only be changed by CMS and the state.
- NursingHomeClear is independent and not affiliated with CMS, Medicare or any state agency. This page reports federal records; it does not rate, recommend or endorse any home, and it is not medical or legal advice.