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Navigator Homes of Martha's Vineyard

Navigator Way Building #1-5, Edgartown, MA 02539 · Dukes County · (774) 212-0163

106 certified beds, about 33 residents a day · Non profit - Corporation · Medicare and Medicaid since 1994

Certified for Medicaid Certified for Medicare
Overall
3 of 5
Health inspections
2 of 5
Staffing
5 of 5
Quality measures
4 of 5

CMS Care Compare ratings, data as of September 1, 2026 · CCN 225630 · See it on Medicare.gov · Compare with other homes

The record in brief

At its most recent standard inspection, on March 12, 2026, inspectors cited 10 health deficiencies (the Massachusetts average is 6.8, the national average 9.2).

None of its 16 health citations since March 2024 was rated as actual harm or immediate jeopardy.

CMS lists no fines against this home in the last three years.

Nurses and nurse aides worked 5.97 hours per resident per day, against 3.86 across Massachusetts and 3.86 nationally. Registered nurses accounted for 1.70 of those hours.

44.2% of nursing staff left within the year CMS measured (Massachusetts average 38.2%).

Health inspections

Federal rules call for a standard inspection at least every 15 months, plus a visit whenever a complaint is filed. Each mark below is one citation, colored by how serious inspectors rated it. How to read a citation.

Under each citation, the quoted text is the inspector's own summary from the federal statement of deficiencies (CMS form 2567), word for word apart from a privacy scrub; CMS removes residents' and staff names before it publishes the text. The full notes are on Medicare.gov.

Potential for minimal harm Potential for more than minimal harm Actual harm Immediate jeopardy Found on a complaint visit

Where its citations fall on CMS's grid

CMS rates every citation by how much harm it caused (rows) and how many residents it touched (columns). The count in each box is this home's, across all 16 health citations on file.

Severity
Isolated
Pattern
Widespread
Immediate jeopardy
0J
0K
0L
Actual harm
0G
0H
0I
Potential for more than minimal harm
8D
4E
4F
Potential for minimal harm
0A
0B
0C
March 12, 2026Standard inspection · 10 citations
  1. F
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    F689 · Quality of Life and Care · No actual harm, potential for more than minimal harm, widespread · Corrected (the home has a date of correction) March 18, 2026
    Inspectors wroteBased on observations and interviews the facility failed to maintain an environment free from accident hazards in 3 out of 3 occupied resident Houses. Specifically, the facility failed to ensure: 1. House 2a. secured and/or supervised kitchen sharps including chef knives (an all-purpose, versatile kitchen knife with a broad, 8 to 10-inch blade that curves toward a point, designed for chopping, slicing, dicing, and mincing), scissors and peelers,b. supervised accessible hot ovens, andc. secured cleaning chemicals. 2. House 3a. kitchen sharps including chef knives were secured and/or supervised, b. cleaning chemicals were secured, and c. potentially hazardous substances and items were not left unlocked and easily accessible to residents in the clean utility room and in one resident's room (#303). 3. House 4a. secured and/or supervised kitchen sharps including chef knives,b. [...]
  2. F
    Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.
    F801 · Nutrition and Dietary · No actual harm, potential for more than minimal harm, widespread · Corrected (the home has a date of correction) March 18, 2026
    Inspectors wroteBased on record review and interview, the facility failed to designate a person who met the minimum qualifications to serve as the Food Service Director (FSD). Specifically, the facility did not employ a full-time dietitian or have a qualified dietary employee who met the minimum qualifications to serve as the FSD.
  3. F
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    F812 · Nutrition and Dietary · No actual harm, potential for more than minimal harm, widespread · Corrected (the home has a date of correction) March 18, 2026
    Inspectors wroteBased on observations and interviews, the facility failed to follow professional standards of practice for food safety and sanitation to prevent the potential spread of foodborne illness to residents who are at high risk. Specifically, the facility failed to:1. Ensure staff wore beard restraints in the main kitchen during meal preparation and service; and2. Handle ready-to-eat food (food which does not require cooking or further preparation prior to consumption) utilizing proper hand hygiene to prevent cross contamination (transfer of pathogens from one surface to another). Review of the 2022 Food Code by the U.S. Food and Drug Administration (FDA) indicated but was not limited to:-2-402 Hair Restraints 2-402.11 Effectiveness. [...]
  4. F
    Provide and implement an infection prevention and control program.
    F880 · Infection Control · No actual harm, potential for more than minimal harm, widespread · Corrected (the home has a date of correction) March 18, 2026
    Inspectors wroteBased on interview and record review, the facility failed to maintain an infection prevention and control program to help prevent the development and potential transmission of communicable diseases and infections. Specifically, the facility failed to maintain a water management program which included an assessment to identify where Legionella (a type of bacteria naturally found in water and soil that causes serious, sometimes fatal, pneumonia known as Legionnaires' Disease) and other opportunistic waterborne pathogens could grow and spread and failed to implement measures to prevent the growth of opportunistic waterborne pathogens (also known as control measures), and how to monitor them.
  5. E
    Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
    F756 · Pharmacy Service · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) March 18, 2026
    Inspectors wroteBased on interview and record review, the facility failed to ensure monthly medication regimen reviews were maintained as part of the permanent medical record and failed to ensure recommendations made by the pharmacy consultant were addressed timely for three Residents (#4, #7, and #3), out of a total sample of 12 residents.
  6. E
    Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
    F761 · Pharmacy Service · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) March 18, 2026
    Inspectors wroteBased on observation, interview, and document review, the facility failed to ensure all drugs and biologicals used in the facility were stored in accordance with currently accepted professional principles. Specifically, the facility failed to:1. Ensure the clean utility room, which contained topical treatments, was locked when not in direct supervision of a licensed nurse in two (#3 and #4) of three Houses; and2. Ensure for rooms #302, #303 and #306, that topical treatments were not left unsecured and unattended in the residents' rooms.
  7. D
    Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
    F580 · Resident Rights · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) March 18, 2026
    Inspectors wroteBased on document review and interview, the facility failed to notify Resident #35's Healthcare proxy (HCP) timely of ongoing changes to the Resident's care and condition for one of two discharged records reviewed.
  8. D
    Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    F656 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) March 18, 2026
    Inspectors wroteBased on observation, interview, and record review, the facility failed to develop and implement comprehensive person-centered care plans for one Resident (#21), out of a sample of 12 residents. Specifically, the facility failed for Resident #21, to develop and implement a care plan related to a history of leaving the residential area and expressing a desire to leave the facility.
  9. D
    Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
    F657 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) March 18, 2026
    Inspectors wroteBased on records reviewed and interviews, for one Resident (#1) from a sample of 12 residents, the facility failed to ensure Comprehensive Care Plans were reviewed and revised by the interdisciplinary team (IDT) after each assessment, including both the comprehensive and quarterly assessments to reflect the Resident's needs as required.
  10. D
    Keep all essential equipment working safely.
    F908 · Environmental · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) March 18, 2026
    Inspectors wroteBased on observation and interview, the facility failed to ensure mechanical equipment, specifically a refrigerator, in one of three pantry kitchens was maintained in safe operating condition.
March 20, 2025Standard inspection · 4 citations
  1. E
    Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
    F609 · Freedom from Abuse, Neglect, and Exploitation · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) April 28, 2025
    Inspectors wroteBased on review of the online Health Care Facility Reporting System (HCFRS: web-based system that health care facilities must use to report incidents and allegations of abuse, neglect, and misappropriation) and staff interview, the facility failed to ensure staff reported/reported timely to the Department of Public Health (DPH), bruises of unknown origin on two occasions for one Resident (#29), out of a total sample of 12 residents.
  2. D
    Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    F656 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) April 28, 2025
    Inspectors wroteBased on observation, interview, and record review, the facility failed to develop and implement an individualized, person-centered care plan to meet the physical, psychosocial and functional needs for one Resident (#29), out of a total sample of 12 residents. Specifically, the facility failed to ensure a comprehensive care plan was developed to address the use of psychotropic medications that identified Resident specific target behaviors, non-pharmacological interventions, and measurable goals of treatment.
  3. D
    Ensure services provided by the nursing facility meet professional standards of quality.
    F658 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) April 28, 2025
    Inspectors wroteBased on document review, observation, and interview, the facility failed to maintain professional standards of practice for one Resident (#8), out of a total sample of 12 residents. Specifically, the facility failed to ensure physician's orders for compression stockings/edema care were clear and implemented as prescribed.
  4. D
    Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
    F758 · Pharmacy Service · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) April 28, 2025
    Inspectors wroteBased on record review and interview, the facility failed to ensure for one Resident (#133), out of a total sample of 12 residents, that the resident's drug regimen was free from unnecessary psychotropic medications to promote or maintain the Resident's highest practicable mental, physical, and psychosocial well-being. Specifically, the facility failed to ensure targeted behaviors and signs and symptoms of potential adverse consequences were monitored for the use of the antipsychotic medication Quetiapine.
March 7, 2024Standard inspection, Complaint inspection · 2 citations
  1. E
    Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
    F761 · Pharmacy Service · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) March 29, 2024
    Inspectors wroteBased on observation, staff interview, and review of the manufacturers' recommendations for use, the facility failed to ensure that ophthalmic medications were labeled, dated, and stored to ensure the efficacy of the medication and prevent the potential for infection in 1 of 2 medication carts on 1 of 2 units inspected.
  2. D
    Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
    F804 · Nutrition and Dietary · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) March 29, 2024
    Inspectors wroteBased on observation, document review, record review, and interviews, the facility failed to ensure hot beverages were served at a safe temperature for one Resident (#24), which resulted in a burn, from a total sample of 12 residents.

Fire safety inspections

2 fire safety citations on file: 1 on March 20, 2025, 1 on March 7, 2024.

Every fire safety citation2 citations
  1. C
    Have stairways and smokeproof enclosures used as exits that meet safety requirements.
    K 225 · March 20, 2025 · Corrected (the home has a date of correction)
  2. C
    Have stairways and smokeproof enclosures used as exits that meet safety requirements.
    K 225 · March 7, 2024 · deficient, provider has

Fines and payment denials

CMS lists no fines or payment denials against this home in the last three years. The national average is 0.9 fines per home.

Staffing

Hours of care per resident per day, from the payroll records every home sends CMS. Higher means more staff time with each resident.

MeasureThis homeMassachusettsUnited States
All nursing staff (RN, LPN and aides)5.973.863.86
Registered nurses1.700.650.69
All nursing staff on weekends5.373.483.42
Nurse aides4.12
Licensed practical nurses0.15
Nursing staff turnover (share who left in a year)44.2%38.2%45.8%
Registered nurse turnover38.5%42.6%42.9%
Administrators who left1

CMS expects 3.22 hours a day for residents as sick as this home's (its case-mix figure). The staffing star compares the two.

Staffing by quarter, from daily payroll records

Every nursing home sends CMS its staff hours for each day (the Payroll Based Journal). Here they are added up by quarter. The latest quarter is the one behind the figures above. In January to March 2026, nursing staff hours per resident were 6.21 on weekdays and 5.37 on weekends, 14% lower on weekends (nationally, weekends ran 15% lower). Contract or agency staff worked 52.2% of nursing hours, against 5.3% nationally. Total nursing hours per resident went from 5.22 in April to June 2025 to 5.97 in January to March 2026.

QuarterAll nursing staffRegistered nursesWeekdaysWeekendsContract staff shareDays with no RN hoursResidents a day
Jan to Mar 20265.971.706.215.37 52.2%0 of 9033
Oct to Dec 20255.011.545.184.55 58.0%0 of 9234
Jul to Sep 20254.931.705.104.51 59.3%0 of 9233
Apr to Jun 20255.221.475.394.77 55.9%0 of 9132
United States, Jan to Mar 20263.750.623.923.335.3%0.5% of days
Massachusetts, Jan to Mar 20263.790.613.943.415.0%0.4% of days

Hours per resident per day: staff hours in the quarter divided by resident days (the daily census CMS derives from resident assessments). Registered nurses include the director of nursing and RNs with administrative duties; aides include nurse aides in training and medication aides, as in CMS's own staffing measure. How these are calculated.

Staff pay reports

Staff pay at this home

No staff pay figure for this home has passed review yet. A figure appears only after at least 5 reports from at least 3 different people, sent over at least 60 days, have passed review. If you work here, your report helps start one.

Official wage estimates for Massachusetts

JobMedianMiddle halfEmployed
Massachusetts, all employers
CNAs (nursing assistants)$22.44$21.32 to $23.9438,130
LPNs and LVNs$38.57$34.91 to $40.6613,210
Registered nurses$50.27$42.05 to $65.4488,200
United States, nursing care facilities
CNAs (nursing assistants)$20.67$17.91 to $22.55534,270
LPNs and LVNs$33.86$30.05 to $37.40188,210
Registered nurses$41.11$37.85 to $47.68142,270

Hourly wages; the middle half runs from the 25th to the 75th percentile. Source: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics, May 2025. BLS has no separate estimate for medication aides. These are survey estimates for whole occupations, not figures for any one home.

Work here? Share your pay anonymously

For Navigator Homes of Martha's Vineyard. No name, email or phone, and nothing you could type about a resident: every answer is a number or a choice.

Your job
Employed by
Usual shift
Do you get a shift differential?
Optional questions
Mandatory overtime?
How did staffing feel on your usual shift?

Every report is reviewed before it counts; what it says about the home never decides whether it counts. How pay reports are handled.

How staff pay reports work · CNA pay by state

Quality measures

The measures CMS uses for the quality star. Lower is better for every one of them.

MeasureThis homeMassachusettsUS
Percentage of long-stay residents whose need for help with daily activities has increased
Long Stay residents, 2025Q2-2026Q1
17.416.413.9
Percentage of long-stay residents with a catheter inserted and left in their bladder
Long Stay residents, 2025Q2-2026Q1
0.00.80.8
Percentage of long-stay residents with a urinary tract infection
Long Stay residents, 2025Q2-2026Q1
1.61.81.6
Percentage of long-stay residents experiencing one or more falls with major injury
Long Stay residents, 2025Q2-2026Q1
3.13.53.2
Percentage of long-stay residents whose ability to walk independently worsened
Long Stay residents, 2025Q2-2026Q1
14.415.414.1
Percentage of long-stay residents with pressure ulcers
Long Stay residents, 2025Q2-2026Q1
1.84.24.6
Percentage of long-stay residents who received an antipsychotic medication
Long Stay residents, 2025Q2-2026Q1
14.621.415.4
Number of hospitalizations per 1000 long-stay resident days
Long Stay residents, 20250101-20251231
0.91.91.9
Number of outpatient emergency department visits per 1000 long-stay resident days
Long Stay residents, 20250101-20251231
1.61.51.8

Short-term rehab results

For a stay to recover after a hospital visit, these are the results CMS publishes for Navigator Homes of Martha's Vineyard's Medicare short-stay residents. How to read these, and what Medicare pays for.

CMS reports none of these results for this home: The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.

Source: CMS Skilled Nursing Facility Quality Reporting Program - Provider Data, released 2026-09-30. Better, no different and worse are CMS's own comparisons with the national rate, after adjusting for how sick residents were. Medians of homes and the state counts are worked out by us from the same file.

Owners and operators

Legal business name: NAVIGATOR HOMES OF MARTHA'S VINEYARD, INC.

NameRoleTypeShareSince
Alberich, HenryCorporate directorIndividual05/07/2022
Anderson, DianneCorporate directorIndividual09/01/2025
Aubrey, SteverCorporate directorIndividual02/01/2025
Brown, MaryCorporate directorIndividual05/07/2022
Hubbard, CynthiaCorporate directorIndividual11/01/2020
Loberg, MelindaCorporate directorIndividual05/01/2021
Schaefer, JohnCorporate directorIndividual03/01/2025
Woolf, LouisCorporate directorIndividual01/01/2025
Brown, MaryCorporate officerIndividual05/07/2022
Loberg, MelindaCorporate officerIndividual10/05/2022
Roush, DavidCorporate officerIndividual01/01/2023
Alliance Health Management Services LLCOperational/managerial controlOrganization10/01/2024
Carreno, NuryOperational/managerial controlIndividual03/24/2025
Lozoya, KatherineOperational/managerial controlIndividual10/01/2024
Yung, AlarickOperational/managerial controlIndividual10/01/2024
Alliance Health Management Services LLCAdp of the SNFOrganization11/26/2025
Carreno, NuryAdp of the SNFIndividual11/26/2025
Lozoya, KatherineAdp of the SNFIndividual10/01/2024
Yung, AlarickAdp of the SNFIndividual11/26/2025

As listed in the CMS ownership file, which names owners with a 5% or greater stake and the people and companies with operational or managerial control.

Questions to ask on a visit

Chosen from this home's own inspection record.

  1. How are medications reviewed, and how often are antipsychotic or sedating drugs used?Inspectors cited 4 problems in this area, most recently on March 12, 2026: "Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures."
  2. When is the care plan meeting, and can family attend it?Inspectors cited 4 problems in this area, most recently on March 12, 2026: "Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured."
  3. Can we see a week of menus and the kitchen, and how are special diets handled?Inspectors cited 3 problems in this area, most recently on March 12, 2026: "Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician."
  4. How do you prevent falls and pressure injuries, and how are families told when one happens?Inspectors cited 1 problem in this area, most recently on March 12, 2026: "Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents."
  5. How long has the current administrator been here?CMS counts 1 administrator who left in the period it measured.

Other nursing homes nearby

Common questions

What is Navigator Homes of Martha's Vineyard's Medicare star rating?
CMS rates Navigator Homes of Martha's Vineyard 3 out of 5 stars overall, with 2 for health inspections, 5 for staffing and 4 for quality measures (CMS data as of September 1, 2026).
How many deficiencies did Navigator Homes of Martha's Vineyard get at its last inspection?
10 health deficiencies at the standard inspection on March 12, 2026. The Massachusetts average is 6.8.
Has Navigator Homes of Martha's Vineyard been fined?
CMS lists no fines in the last three years.
Does Navigator Homes of Martha's Vineyard accept Medicaid?
It is certified to take Medicaid (CMS lists it as "Medicare and Medicaid"). Certification does not mean a Medicaid bed is open: ask the admissions office.
Who owns Navigator Homes of Martha's Vineyard?
CMS lists 19 owners and managers. Legal business name: NAVIGATOR HOMES OF MARTHA'S VINEYARD, INC.

Sources

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