Legacy Nursing and Rehabilitation of Pollock
8275 Highway 165, Pollock, LA 71467 · Grant County · (318) 765-3557
103 certified beds, about 88 residents a day · For profit - Limited Liability company · Medicare and Medicaid since 1990
CMS Care Compare ratings, data as of September 1, 2026 · CCN 195249 · See it on Medicare.gov · Compare with other homes
The record in brief
At its most recent standard inspection, on October 1, 2025, inspectors cited 7 health deficiencies (the Louisiana average is 6.4, the national average 9.2).
None of its 25 health citations since May 2023 was rated as actual harm or immediate jeopardy.
CMS lists no fines against this home in the last three years.
Nurses and nurse aides worked 3.55 hours per resident per day, against 3.76 across Louisiana and 3.86 nationally. Registered nurses accounted for 0.20 of those hours.
53.9% of nursing staff left within the year CMS measured (Louisiana average 47.6%).
CMS links it to Legacy Nursing & Rehabilitation, an affiliated group of 11 nursing homes.
Health inspections
Federal rules call for a standard inspection at least every 15 months, plus a visit whenever a complaint is filed. Each mark below is one citation, colored by how serious inspectors rated it. How to read a citation.
Under each citation, the quoted text is the inspector's own summary from the federal statement of deficiencies (CMS form 2567), word for word apart from a privacy scrub; CMS removes residents' and staff names before it publishes the text. The full notes are on Medicare.gov.
Where its citations fall on CMS's grid
CMS rates every citation by how much harm it caused (rows) and how many residents it touched (columns). The count in each box is this home's, across all 25 health citations on file.
October 1, 2025Standard inspection · 7 citations
- E Provide care and assistance to perform activities of daily living for any resident who is unable.
Inspectors wroteBased on interview and record review, the facility failed to ensure Residents who are unable to carry out ADLS (Activities of Daily Living) received the necessary services to maintain good grooming and personal hygiene for 3 (#10, #56, #67) of 4( #10, #56, #67, and #90) Residents reviewed for ADLS. The facility failed to ensure Resident #67 received a bath on his scheduled bath day, and failed to ensure Residents #10 and #56 received appropriate nail care. The total sample size was 37.
- E Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Inspectors wroteBased on observation, interview, and record review the facility failed to provide pharmaceutical services that assured accurate acquiring, receiving, dispensing and/or administration of medications to meet the needs of each resident. The facility had a total census of 86 residents. The facility failed to: 1. Ensure the on-coming nurse (S4 LPN) documented and signed the Narcotic count sheet at the beginning of shift; and 2. Ensure an accurate account for controlled substance medications were completed at the time of administration by S4 LPN on 1 (Cart A) of 2 (Cart A and Cart B) medication carts for Residents #1, #27, #40, #42, #51, #57, #62, #65, #72, #78, and #91.
- E Provide and implement an infection prevention and control program.
Inspectors wroteBased on observation, record review, and interview, the facility failed to maintain an infection prevention and control program designed to provide a safe, sanitary, and comfortable environment and to help prevent the development of communicable diseases and infections by failing to:1. Disinfect reusable medical equipment as required, 2. Maintain soiled linen/soiled items in a sanitary manner;2. Store clean linen in a sanitary manner; and3. Ensure staff were consistent with infection control practices for cleaning/disinfecting the environment.
- D Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Inspectors wroteBased on observation, interview and record review the facility failed to promote and facilitate resident self-determination through support of resident choice about aspects of his or her life in the facility that were significant to the resident for 1 (#8) of 37 sampled residents. The facility failed to accommodate Resident #8's choice to have a shower during the mornings instead of during afternoons and evenings.
- D Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Inspectors wroteBased on record review and interviews, the facility failed to ensure a resident's PRN order for psychotropic medication was limited to 14 days for 1 (Resident #90) of 5 residents (#3, #8, #10, #33, and #90) reviewed for unnecessary medications.
- D Provide safe and appropriate respiratory care for a resident when needed.
Inspectors wroteBased on observation, interview, and record review the facility failed to provide respiratory care consistent with professional standards for 1(#14) of 4 (#14, #33, #49, and #75) residents reviewed for respiratory care. The facility failed to ensure respiratory equipment was properly stored.
- D Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.
Inspectors wroteBased on interview and record review, the facility failed to ensure a Resident with dementia received the appropriate treatment and services to attain or maintain his or her highest practicable physical, mental, and psychosocial well-being for 1 (#10) of 5 (#3,#8,#33,#90) Residents reviewed for Dementia. The total sample size was 37.
August 25, 2025Complaint inspection · 1 citation
- E Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.
Inspectors wroteBased on observation, interview, and record review, the facility failed to ensure a resident with a diagnosis of dementia received the appropriate treatment and services to attain or maintain his or her highest practicable physical, mental, and psychosocial well-being. The facility failed to provide 1:1 observation as ordered for 1 (Resident #2) of 3 (Resident #1, Resident #2, and Resident #3) residents reviewed for abuse. This deficient practice had the potential to affect all 17 residents residing in the facility's secured unit. Review of Resident #2's medical record revealed an admission date of 07/24/2025 with diagnoses which included Dementia, Anxiety, and Psychosis. Resident #2's admission MDS with an ARD of 08/06/2025 revealed a BIMS score of 3, indicating severe cognitive impairment. [...]
April 2, 2025Complaint inspection · 4 citations
- E Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Inspectors wroteBased on record review and interview, the facility failed to ensure a resident's care plan was revised by failing to update fall interventions after each fall for 1 (#2) of 2 (#1 and #2) residents reviewed for falls.
- E Ensure services provided by the nursing facility meet professional standards of quality.
Inspectors wroteBased on record review and interview, the facility failed to provide services that meet professional standard of practice for 2 (#1 and #2) of 2 sampled residents with falls. The facility failed to ensure neurological checks were completed for 72 hours after an unwitnessed fall or fall with head injury.
- E Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Inspectors wroteBased on record review and interview, the facility failed to ensure residents received necessary treatment and services, consistent with professional standards of practice, to promote healing and prevent the development of new pressure ulcers for 2 (#1 and #3) of 2 residents investigated for skin issues by failing to: 1. Perform weekly wound assessments for Resident #3's DTI and 2. Perform wound care as ordered for Residents #1 and #3.
- D Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Inspectors wroteBased on record review and interview, the facility failed to ensure a resident's comprehensive person-centered care plan was implemented by failing to administer an antidepressant medication as ordered for 1 (#1) of 3 (#1, #2, and #3) sampled residents reviewed for care planning.
November 25, 2024Complaint inspection · 1 citation
- D Provide safe and appropriate respiratory care for a resident when needed.
Inspectors wroteBased on observation, interview and record review the facility failed to provide respiratory care consistent with professional standards for 1 (Resident #3) of 3 (Resident #1, Resident #2, and Resident #3), sampled residents reviewed for respiratory care. The facility failed to ensure equipment was properly cleaned, labeled and stored.
July 24, 2024Standard inspection · 6 citations
- E Ensure services provided by the nursing facility meet professional standards of quality.
Inspectors wroteBased on observation, interview and record review the facility failed to ensure services were provided to meet professional standards. The facility failed to: 1. Ensure controlled medications were administered at the time the medication was signed by the nurse as being administered for 9 (#4, #13, #39, #40, #43, #45, #56, #70 and #275) of 13 (#4, #13, #28, #29, #31, #39, #40, #43, #45, #56, #64, #70 and #275) Residents who received controlled medications; and 2. Ensure lab work was drawn in accordance with physician orders for 1 (#7) of 3 (#2, #7 and #21) Residents reviewed for labs.
- E Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Inspectors wroteBased on observation, interview, and record review the facility failed to meet the nutritional needs of residents in accordance with established national guidelines. The facility failed to follow the menu in regard to portion size to ensure nutritional adequacy of the meal for 9 residents that received mechanically altered diets prepared by the facility kitchen.
- E Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Inspectors wroteBased on observation, interview, and record review the facility failed to ensure that pureed foods were prepared by methods which conserved nutritional value for 9 Residents who were ordered and served pureed diets.
- D Provide care and assistance to perform activities of daily living for any resident who is unable.
Inspectors wroteBased on observation, interview, and record review, the facility failed to ensure residents who are unable to carry out ADLS (Activities of Daily Living) received the necessary services to maintain good personal hygiene for 1 (#53 ) of 1 Residents reviewed for ADL's. The facility failed to ensure a Resident (#53) received incontinent care.
- D Have the Quality Assessment and Assurance group have the required members and meet at least quarterly
Inspectors wroteBased on interview and record review the facility failed to include the Medical Director or designee in the Quality Assessment and Assurance process. Total sample size was 31.
- D Provide and implement an infection prevention and control program.
Inspectors wroteBased on observation, record review, and interview, the facility failed to maintain an infection prevention and control program designed to provide a safe, sanitary, and comfortable environment and to help prevent the development of communicable diseases and infections by failing to ensure staff changed gloves and performed hand hygiene after touching contaminated areas during wound care for 1(#31) of 2 (#31 and #34) residents observed for wound care.
May 15, 2024Complaint inspection · 2 citations
- D Provide care and assistance to perform activities of daily living for any resident who is unable.
Inspectors wroteBased on record review, and interview the facility failed to ensure residents who were unable to carry out ADLs (Activities of Daily Living) received the necessary services to maintain good grooming and personal hygiene for 2 (#1 and #3) of 3 (#1, #2, and #3) sampled residents, and 4 (#R1, #R2, #R3, and #R4) of 6 (#R1, #R2, #R3, #R4, #R5, and #R6 random sampled residents.
- D Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Inspectors wroteBased on record review, observation and interview, the facility failed to have sufficient staff to attain or maintain the highest practicable physical, mental, and psychosocial well-being for each resident. The facility failed to ensure residents who were unable to carry out ADLs, received the necessary services to maintain good grooming and personal hygiene according to their plan of care, for 2 (#1 and #3) of 3 (#1, #2, and #3) sampled residents, and 4 (#R1, #R2, #R3, and #R4) of 6 (#R1, #R2, #R3, #R4, #R5, and #R6) random sampled residents. The facility also failed to ensure sufficient staff was available to ensure residents who required supervision while smoking, were able to smoke at the appointed times, for 2 (#R5 and #R6) of 2 (#R5 and #R6) random sampled residents.
February 8, 2024Complaint inspection · 1 citation
- D Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Inspectors wroteBased on interview and record review, the facility failed to ensure an allegation of sexual abuse was reported immediately, but not later than 2 hours after the allegation was made, to the State Survey Agency for 1 (Resident #1) of 5 (Resident #1, Resident #2, Resident #3, Resident #4, and Resident #5) sampled residents.
May 17, 2023Standard inspection · 3 citations
- E Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Inspectors wroteBased on observation, interview, and record review, the Facility failed to store, prepare, distribute and serve food in accordance with professional standards for food service safety. The facility failed to maintain acceptable holding temperatures for pureed foods during meal service. This deficient practice had the potential to affect the 7 Residents that received pureed meals prepared by the kitchen.
- D Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Inspectors wroteBased on observation, interview and record review the Facility failed to ensure a Resident was treated with respect and dignity and cared for in a manner that promotes enhancement of his or her own quality of life. The Facility failed to ensure a Resident's urinary catheter drainage bag was covered to ensure privacy for 1 (Resident #104) of 2 (Resident #104 and Resident #31) Resident's reviewed for dignity in a total sample of 15.
- D Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Inspectors wroteBased on interview the facility failed to make efforts to document and resolve grievances for 1 (#42) of 1 sampled residents reviewed for grievances out of a total of 15 sampled residents.
Fire safety inspections
3 fire safety citations on file: 1 on October 1, 2025, 2 on July 24, 2024.
Every fire safety citation3 citations
- D Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
- D Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
- D Install corridor and hallway doors that block smoke.
Fines and payment denials
CMS lists no fines or payment denials against this home in the last three years. The national average is 0.9 fines per home.
Staffing
Hours of care per resident per day, from the payroll records every home sends CMS. Higher means more staff time with each resident.
| Measure | This home | Louisiana | United States |
|---|---|---|---|
| All nursing staff (RN, LPN and aides) | 3.55 | 3.76 | 3.86 |
| Registered nurses | 0.20 | 0.31 | 0.69 |
| All nursing staff on weekends | 2.91 | 3.21 | 3.42 |
| Nurse aides | 2.34 | ||
| Licensed practical nurses | 1.02 | ||
| Nursing staff turnover (share who left in a year) | 53.9% | 47.6% | 45.8% |
| Registered nurse turnover | 50.0% | 41.6% | 42.9% |
| Administrators who left | 0 |
CMS expects 3.79 hours a day for residents as sick as this home's (its case-mix figure). The staffing star compares the two.
Staffing by quarter, from daily payroll records
Every nursing home sends CMS its staff hours for each day (the Payroll Based Journal). Here they are added up by quarter. The latest quarter is the one behind the figures above. In January to March 2026, nursing staff hours per resident were 3.81 on weekdays and 2.91 on weekends, 24% lower on weekends (nationally, weekends ran 15% lower). Contract or agency staff worked 13.7% of nursing hours, against 5.3% nationally. Total nursing hours per resident went from 3.40 in April to June 2025 to 3.55 in January to March 2026.
| Quarter | All nursing staff | Registered nurses | Weekdays | Weekends | Contract staff share | Days with no RN hours | Residents a day |
|---|---|---|---|---|---|---|---|
| Jan to Mar 2026 | 3.55 | 0.20 | 3.81 | 2.91 | 13.7% | 0 of 90 | 88 |
| Oct to Dec 2025 | 3.65 | 0.21 | 3.91 | 2.99 | 8.9% | 0 of 92 | 86 |
| Jul to Sep 2025 | 3.66 | 0.21 | 3.95 | 2.92 | 5.8% | 0 of 92 | 87 |
| Apr to Jun 2025 | 3.40 | 0.19 | 3.66 | 2.77 | 7.5% | 0 of 91 | 84 |
| United States, Jan to Mar 2026 | 3.75 | 0.62 | 3.92 | 3.33 | 5.3% | 0.5% of days | |
| Louisiana, Jan to Mar 2026 | 3.64 | 0.26 | 3.86 | 3.10 | 3.6% | 0.9% of days |
Hours per resident per day: staff hours in the quarter divided by resident days (the daily census CMS derives from resident assessments). Registered nurses include the director of nursing and RNs with administrative duties; aides include nurse aides in training and medication aides, as in CMS's own staffing measure. How these are calculated.
Quality measures
The measures CMS uses for the quality star. Lower is better for every one of them.
| Measure | This home | Louisiana | US |
|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased Long Stay residents, 2025Q2-2026Q1 | 21.6 | 17.8 | 13.9 |
| Percentage of long-stay residents with a catheter inserted and left in their bladder Long Stay residents, 2025Q2-2026Q1 | 0.3 | 1.2 | 0.8 |
| Percentage of long-stay residents with a urinary tract infection Long Stay residents, 2025Q2-2026Q1 | 0.3 | 2.1 | 1.6 |
| Percentage of long-stay residents experiencing one or more falls with major injury Long Stay residents, 2025Q2-2026Q1 | 3.5 | 3.5 | 3.2 |
| Percentage of short-stay residents who newly received an antipsychotic medication Short Stay residents, 2025Q2-2026Q1 | 0.0 | 3.1 | 1.6 |
| Percentage of long-stay residents whose ability to walk independently worsened Long Stay residents, 2025Q2-2026Q1 | 13.7 | 17.9 | 14.1 |
| Percentage of long-stay residents with pressure ulcers Long Stay residents, 2025Q2-2026Q1 | 9.3 | 5.6 | 4.6 |
| Percentage of long-stay residents who received an antipsychotic medication Long Stay residents, 2025Q2-2026Q1 | 55.4 | 22.7 | 15.4 |
| Percentage of short-stay residents who were rehospitalized after a nursing home admission Short Stay residents, 20250101-20251231 | 25.1 | 28.0 | 23.8 |
| Percentage of short-stay residents who had an outpatient emergency department visit Short Stay residents, 20250101-20251231 | 16.6 | 14.8 | 12.0 |
| Number of hospitalizations per 1000 long-stay resident days Long Stay residents, 20250101-20251231 | 2.9 | 2.6 | 1.9 |
| Number of outpatient emergency department visits per 1000 long-stay resident days Long Stay residents, 20250101-20251231 | 2.1 | 2.7 | 1.8 |
Owners and operators
Legal business name: WOODS HAVEN NURSING CARE AND REHABILITATION. CMS links this home to Legacy Nursing & Rehabilitation, a group of 11 nursing homes averaging 1.5 stars overall.
| Name | Role | Type | Share | Since |
|---|---|---|---|---|
| Pollock Opco LLC | 5% or greater direct ownership interest | Organization | 100% | 01/01/2024 |
| Gum, Victor | Corporate officer | Individual | 01/01/2024 | |
| Pollock Opco LLC | Operational/managerial control | Organization | 01/01/2024 | |
| Nugent, Debbie | Operational/managerial control | Individual | 01/01/2024 | |
| Smith, Brian | Operational/managerial control | Individual | 01/12/2016 | |
| Dgprejean, LLC | Adp of the SNF | Organization | 01/01/2024 | |
| Jdgum, LLC | Adp of the SNF | Organization | 01/01/2024 | |
| Lp2 Holdings LLC | Adp of the SNF | Organization | 01/01/2024 | |
| Mylesh, LLC | Adp of the SNF | Organization | 01/01/2024 | |
| Pollock Opco LLC | Adp of the SNF | Organization | 01/01/2024 | |
| Vdg LLC | Adp of the SNF | Organization | 01/01/2024 | |
| Gum, John | Adp of the SNF | Individual | 01/01/2024 | |
| Gum, Victor | Adp of the SNF | Individual | 01/01/2024 | |
| Holyfield, Myles | Adp of the SNF | Individual | 01/01/2024 | |
| Nugent, Debbie | Adp of the SNF | Individual | 01/01/2024 | |
| Prejean, Danielle | Adp of the SNF | Individual | 01/01/2024 | |
| Smith, Brian | Adp of the SNF | Individual | 01/12/2016 |
As listed in the CMS ownership file, which names owners with a 5% or greater stake and the people and companies with operational or managerial control.
Questions to ask on a visit
Chosen from this home's own inspection record.
- How do you prevent falls and pressure injuries, and how are families told when one happens?Inspectors cited 8 problems in this area, most recently on October 1, 2025: "Provide care and assistance to perform activities of daily living for any resident who is unable."
- When is the care plan meeting, and can family attend it?Inspectors cited 4 problems in this area, most recently on April 2, 2025: "Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals."
- How do residents and families raise a complaint or grievance, and how fast is it answered?Inspectors cited 3 problems in this area, most recently on October 1, 2025: "Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice."
- Can we see a week of menus and the kitchen, and how are special diets handled?Inspectors cited 3 problems in this area, most recently on July 24, 2024: "Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident."
- Who is on the floor on Saturday and Sunday, and how many residents does each aide care for?Weekend nurse staffing here was 2.91 hours per resident per day, below the Louisiana average of 3.21.
Other nursing homes nearby
- Tioga Community Care Center Pineville, 8.4 mi · 3 of 5 stars · 17 citations
- The Oaks Care Center Pineville, 10.3 mi · 3 of 5 stars · 13 citations
- Hilltop Nursing & Rehabilitation Center Pineville, 12 mi · 2 of 5 stars · 27 citations
- Matthews Memorial Health Care Center Alexandria, 13.9 mi · 2 of 5 stars · 35 citations
- Legacy Nursing at St. Christina Pineville, 14 mi · 1 of 5 stars · 59 citations
- Lexington House Alexandria, 15.3 mi · 2 of 5 stars · 25 citations
- Colfax Nursing and Rehab, LLC Colfax, 16.3 mi · 1 of 5 stars · 50 citations
- The Summit Alexandria, 16.4 mi · 1 of 5 stars · 27 citations
Louisiana contacts for a concern about a nursing home
These are the official offices in Louisiana. NursingHomeClear cannot take or act on complaints.
- Inspections and complaints: Louisiana Department of Health, Health Standards Section, Nursing Facilities, the state agency that inspects nursing homes for CMS and takes complaints about care.
- Resident advocate: Louisiana Long-Term Care Ombudsman Program, Governor's Office of Elderly Affairs, (866) 632-0922. The long-term care ombudsman is a free, confidential advocate for residents and families, set up under the federal Older Americans Act.
Common questions
- What is Legacy Nursing and Rehabilitation of Pollock's Medicare star rating?
- CMS rates Legacy Nursing and Rehabilitation of Pollock 2 out of 5 stars overall, with 3 for health inspections, 2 for staffing and 1 for quality measures (CMS data as of September 1, 2026).
- How many deficiencies did Legacy Nursing and Rehabilitation of Pollock get at its last inspection?
- 7 health deficiencies at the standard inspection on October 1, 2025. The Louisiana average is 6.4.
- Has Legacy Nursing and Rehabilitation of Pollock been fined?
- CMS lists no fines in the last three years.
- Does Legacy Nursing and Rehabilitation of Pollock accept Medicaid?
- It is certified to take Medicaid (CMS lists it as "Medicare and Medicaid"). Certification does not mean a Medicaid bed is open: ask the admissions office.
- Who owns Legacy Nursing and Rehabilitation of Pollock?
- CMS lists 17 owners and managers, and links the home to Legacy Nursing & Rehabilitation. Legal business name: WOODS HAVEN NURSING CARE AND REHABILITATION.
Sources
- Ratings, staffing and fines: CMS Provider Information, released September 30, 2026, data as of September 1, 2026.
- Citations: CMS Health Deficiencies and Fire Safety Deficiencies.
- Owners: CMS Ownership. Penalties: CMS Penalties.
- Staffing by quarter: CMS Payroll Based Journal Daily Nurse Staffing, April 2025 to March 2026, summed by NursingHomeClear.
- Inspector summaries: CMS Full Statement of Deficiencies (CMS-2567 text), data as of September 1, 2026. Each quote is the part of the statement before the detailed findings.
- Inspection reports with the inspectors' full notes are on this home's Medicare.gov page.
- Something wrong on this page? Ask for a correction. We fix errors in our copy of the data; findings themselves can only be changed by CMS and the state.
- NursingHomeClear is independent and not affiliated with CMS, Medicare or any state agency. This page reports federal records; it does not rate, recommend or endorse any home, and it is not medical or legal advice.