Live Oak
600 East Flournoy Lucas Road, Shreveport, LA 71115 · Caddo County · (318) 212-2000
130 certified beds, about 88 residents a day · For profit - Corporation · Medicare and Medicaid since 2004
Part of a continuing care retirement community Certified for Medicaid Certified for Medicare
Overall
4 of 5
Health inspections
4 of 5
Staffing
3 of 5
Quality measures
4 of 5
CMS Care Compare ratings, data as of September 1, 2026 · CCN 195597 · See it on Medicare.gov · Compare with other homes
The record in brief
At its most recent standard inspection, on July 29, 2026, inspectors cited 4 health deficiencies (the Louisiana average is 6.4, the national average 9.2).
None of its 15 health citations since May 2024 was rated as actual harm or immediate jeopardy.
CMS lists no fines against this home in the last three years.
Nurses and nurse aides worked 4.71 hours per resident per day, against 3.76 across Louisiana and 3.86 nationally. Registered nurses accounted for 0.22 of those hours.
45.4% of nursing staff left within the year CMS measured (Louisiana average 47.6%).
Health inspections
Federal rules call for a standard inspection at least every 15 months, plus a visit whenever a complaint is filed. Each mark below is one citation, colored by how serious inspectors rated it. How to read a citation.
Under each citation, the quoted text is the inspector's own summary from the federal statement of deficiencies (CMS form 2567), word for word apart from a privacy scrub; CMS removes residents' and staff names before it publishes the text. The full notes are on Medicare.gov.
705/24
107/24
306/25
407/26
Potential for minimal harm Potential for more than minimal harm Actual harm Immediate jeopardy Found on a complaint visit
Where its citations fall on CMS's grid
CMS rates every citation by how much harm it caused (rows) and how many residents it touched (columns). The count in each box is this home's, across all 15 health citations on file.
Severity
Isolated
Pattern
Widespread
Immediate jeopardy
0J
0K
0L
Actual harm
0G
0H
0I
Potential for more than minimal harm
7D
8E
0F
Potential for minimal harm
0A
0B
0C
July 29, 2026Standard inspection, Complaint inspection · 4 citations
- E Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Inspectors wroteBased on record reviews and interviews the facility failed to report alleged allegations of abuse and neglect in the required timeframe to the State Survey and Certification Agency for 2 (#19 and #70) of 3 residents reviewed for facility reported incidents.
- E Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Inspectors wroteBased on record review and interviews, the facility failed to implement the plan of care to meet the needs of 1 (#90) of 29 sampled residents. The facility failed to administer Resident #90's final dose of a diuretic regimen and order imaging for Resident #90 in a timely manner.
- E Ensure each resident’s drug regimen must be free from unnecessary drugs.
Inspectors wroteBased on record review and interview, the facility failed to ensure 1 (#56) out of 5 residents reviewed for unnecessary medications completed a consent for a psychotropic medication.
- D Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Inspectors wroteBased on observation and interview the facility failed to ensure a controlled medication record was maintained and reconciled for 1 of 3 narcotic records reviewed on Medication Cart B. The facility failed to maintain an accurate Phenobarbital count for Resident #58.
June 25, 2025Standard inspection · 3 citations
- E Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Inspectors wroteBased on record review and interviews, the facility failed to ensure a resident with an order for psychotropic medication as needed (PRN) was not subjected to chemical restraints for 1 (#61) of 5 (#29, #33, #43, #61 and #63) residents reviewed for unnecessary medications. The facility failed to ensure Resident #61's PRN order for psychotropic medication was limited to 14 days.
- E Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Inspectors wroteBased on record review and interviews, the facility failed to ensure narcotic records were maintained and reconciled for 1 (Cart A) of 3 (Cart A, Cart B, Cart C) medication carts reviewed. This had the potential to affect any of the 11 residents receiving narcotics from Cart A.
- D Provide safe and appropriate respiratory care for a resident when needed.
Inspectors wroteBased on record review, observations, and interviews, the facility failed to ensure residents who required respiratory care received the care and services consistent with professional standards by failing to properly store CPAP (Continuous Positive Airway Pressure) face device for 1 (#29) of 1 (#29) residents reviewed for respiratory care.
July 17, 2024Complaint inspection · 1 citation
- E Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Inspectors wroteBased on record reviews and interview the facility failed to ensure the resident's representative was notified of a resident's change in health condition for 2 residents (#2, #4) out of 4 residents records reviewed. The facility failed to notify Resident #2 and Resident #4's representatives of acquired pressure injuries.
May 22, 2024Standard inspection · 7 citations
- E Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Inspectors wroteBased on record reviews and interviews, the facility failed to ensure dietary services were provided in a safe, sanitary environment to prevent contamination and food borne illness for 98 residents served a meal tray from the kitchen as reported by S5 Assistant Dietary Manager. The facility failed to label frozen uncooked chicken out of its original package in the walk in freezer and failed to clean the meat slicer after each use.
- E Keep all essential equipment working safely.
Inspectors wroteBased on record reviews and an interview, the facility failed to ensure 4 out of 4 glucometers reviewed were maintained in safe operating condition for 11 (#41, #12, #29, #69, #5, #87, #7, #46, #64, #302, #75) residents residing in the facility with orders for glucose monitoring. S3 LPN (Licensed Practical Nurse) Unit Manager provided a list of 11 (#41, #12, #29, #69, #5, #87, #7, #46, #64, #302, #75) residents who resided on Hall A, Hall B, Hall C, and Hall D that received glucometer checks.
- D Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Inspectors wroteBased on record reviews and interview, the faciltiy failed to ensure reportable incidents were reported to the State Survey and Certification Agency for 1 (#86) of 2 (#86, #91) residents reviewed for accidents. The facility failed to report an elopement for Resident #86.
- D Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Inspectors wroteBased on record reviews and interviews, the facility failed to develop and implement a comprehensive person-centered care plan for 1 (#86) of 2 (#86, #91) sampled residents reviewed for accidents. The facility failed to ensure a plan of care for elopement had beed developed and implemented for Resident #86 who had a history of elopement.
- D Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.
Inspectors wroteBased on record review and interviews, the facility failed to ensure residents' medical records reflected the resident's advance directive wishes for 1 (#82) of 32 residents reviewed for advance directives in the initial pool. The facility failed to ensure Resident #82's medical record was consistent with the resident's wishes for DNR (Do Not Resuscitate).
- D Observe each nurse aide's job performance and give regular training.
Inspectors wroteBased on personnel record reviews and interview, the facility failed to ensure an annual performance review was completed for 1 [S7 Certified Nurse Assistant (CNA)] out of 5 CNA personnel records reviewed.
- D Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
Inspectors wroteBased on personnel record reviews and interview, the facility failed to provide at least 12 hours of in-service training per year that included dementia management, resident abuse prevention, and care of the cognitively impaired for 1 [S7 Certified Nurse Assistant (CNA)] out of 5 CNA personnel records reviewed.
Fines and payment denials
CMS lists no fines or payment denials against this home in the last three years. The national average is 0.9 fines per home.
Staffing
Hours of care per resident per day, from the payroll records every home sends CMS. Higher means more staff time with each resident.
| Measure | This home | Louisiana | United States |
|---|---|---|---|
| All nursing staff (RN, LPN and aides) | 4.71 | 3.76 | 3.86 |
| Registered nurses | 0.22 | 0.31 | 0.69 |
| All nursing staff on weekends | 3.89 | 3.21 | 3.42 |
| Nurse aides | 2.50 | ||
| Licensed practical nurses | 2.00 | ||
| Nursing staff turnover (share who left in a year) | 45.4% | 47.6% | 45.8% |
| Registered nurse turnover | not reported | 41.6% | 42.9% |
| Administrators who left | 0 |
CMS expects 3.47 hours a day for residents as sick as this home's (its case-mix figure). The staffing star compares the two.
Staffing by quarter, from daily payroll records
Every nursing home sends CMS its staff hours for each day (the Payroll Based Journal). Here they are added up by quarter. The latest quarter is the one behind the figures above. In January to March 2026, nursing staff hours per resident were 5.05 on weekdays and 3.89 on weekends, 23% lower on weekends (nationally, weekends ran 15% lower). Contract or agency staff worked 39.5% of nursing hours, against 5.3% nationally. Total nursing hours per resident went from 5.00 in April to June 2025 to 4.71 in January to March 2026.
| Quarter | All nursing staff | Registered nurses | Weekdays | Weekends | Contract staff share | Days with no RN hours | Residents a day |
|---|---|---|---|---|---|---|---|
| Jan to Mar 2026 | 4.71 | 0.22 | 5.05 | 3.89 | 39.5% | 0 of 90 | 88 |
| Oct to Dec 2025 | 4.58 | 0.20 | 4.90 | 3.76 | 38.3% | 0 of 92 | 91 |
| Jul to Sep 2025 | 4.89 | 0.20 | 5.24 | 4.01 | 32.3% | 0 of 92 | 84 |
| Apr to Jun 2025 | 5.00 | 0.22 | 5.41 | 3.98 | 28.8% | 0 of 91 | 79 |
| United States, Jan to Mar 2026 | 3.75 | 0.62 | 3.92 | 3.33 | 5.3% | 0.5% of days | |
| Louisiana, Jan to Mar 2026 | 3.64 | 0.26 | 3.86 | 3.10 | 3.6% | 0.9% of days |
Hours per resident per day: staff hours in the quarter divided by resident days (the daily census CMS derives from resident assessments). Registered nurses include the director of nursing and RNs with administrative duties; aides include nurse aides in training and medication aides, as in CMS's own staffing measure. How these are calculated.
Quality measures
The measures CMS uses for the quality star. Lower is better for every one of them.
| Measure | This home | Louisiana | US |
|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased Long Stay residents, 2025Q2-2026Q1 | 15.7 | 17.8 | 13.9 |
| Percentage of long-stay residents with a catheter inserted and left in their bladder Long Stay residents, 2025Q2-2026Q1 | 1.4 | 1.2 | 0.8 |
| Percentage of long-stay residents with a urinary tract infection Long Stay residents, 2025Q2-2026Q1 | 0.7 | 2.1 | 1.6 |
| Percentage of long-stay residents experiencing one or more falls with major injury Long Stay residents, 2025Q2-2026Q1 | 3.3 | 3.5 | 3.2 |
| Percentage of short-stay residents who newly received an antipsychotic medication Short Stay residents, 2025Q2-2026Q1 | 2.5 | 3.1 | 1.6 |
| Percentage of long-stay residents whose ability to walk independently worsened Long Stay residents, 2025Q2-2026Q1 | 12.4 | 17.9 | 14.1 |
| Percentage of long-stay residents with pressure ulcers Long Stay residents, 2025Q2-2026Q1 | 3.1 | 5.6 | 4.6 |
| Percentage of long-stay residents who received an antipsychotic medication Long Stay residents, 2025Q2-2026Q1 | 18.3 | 22.7 | 15.4 |
| Percentage of short-stay residents who were rehospitalized after a nursing home admission Short Stay residents, 20250101-20251231 | 17.4 | 28.0 | 23.8 |
| Percentage of short-stay residents who had an outpatient emergency department visit Short Stay residents, 20250101-20251231 | 2.0 | 14.8 | 12.0 |
| Number of hospitalizations per 1000 long-stay resident days Long Stay residents, 20250101-20251231 | 1.3 | 2.6 | 1.9 |
| Number of outpatient emergency department visits per 1000 long-stay resident days Long Stay residents, 20250101-20251231 | 0.7 | 2.7 | 1.8 |
Owners and operators
Legal business name: MULTI-FAITH RETIREMENT SERVICES.
| Name | Role | Type | Share | Since |
|---|---|---|---|---|
| Cook, Michael | W-2 managing employee | Individual | 08/01/2014 | |
| Elrod, Margaret | W-2 managing employee | Individual | 01/01/2016 | |
| Faris, Danielle | W-2 managing employee | Individual | 06/01/2023 | |
| Fielder, Jerry | W-2 managing employee | Individual | 11/28/2017 | |
| Gavin, Peggy | W-2 managing employee | Individual | 01/01/2018 | |
| Ward, Mary Jane | W-2 managing employee | Individual | 08/01/2014 | |
| Blanchard, Pierre | Corporate director | Individual | 11/01/1983 | |
| Bryson, Eugene | Corporate director | Individual | 05/27/2014 | |
| Elrod, James | Corporate director | Individual | 08/01/1981 | |
| Faris, Danielle | Corporate director | Individual | 06/01/2023 | |
| Hughes, Frank | Corporate director | Individual | 05/01/1996 | |
| Lasseigne, Raymond | Corporate director | Individual | 06/28/2021 | |
| Pugh, Lamar | Corporate director | Individual | 12/14/2021 | |
| Sale, Richard | Corporate director | Individual | 01/28/2014 | |
| Simpkins, Elaine | Corporate director | Individual | 06/02/2015 | |
| Cobb, Jason | Corporate officer | Individual | 01/01/2023 | |
| Crawford, Brian | Corporate officer | Individual | 01/09/2019 | |
| Elrod, Margaret | Corporate officer | Individual | 01/01/2016 | |
| Fielder, Jerry | Corporate officer | Individual | 11/28/2017 | |
| Gavin, Peggy | Corporate officer | Individual | 01/01/2018 | |
| Olds, Deborah | Corporate officer | Individual | 02/21/2023 | |
| Ward, Mary Jane | Corporate officer | Individual | 08/01/2014 |
As listed in the CMS ownership file, which names owners with a 5% or greater stake and the people and companies with operational or managerial control.
Questions to ask on a visit
Chosen from this home's own inspection record.
- How are allegations of abuse or neglect reported and investigated, and who tells the family?Inspectors cited 3 problems in this area, most recently on July 29, 2026: "Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities."
- How are medications reviewed, and how often are antipsychotic or sedating drugs used?Inspectors cited 3 problems in this area, most recently on July 29, 2026: "Ensure each resident’s drug regimen must be free from unnecessary drugs."
- When is the care plan meeting, and can family attend it?Inspectors cited 2 problems in this area, most recently on July 29, 2026: "Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured."
- How do you prevent falls and pressure injuries, and how are families told when one happens?Inspectors cited 2 problems in this area, most recently on June 25, 2025: "Provide safe and appropriate respiratory care for a resident when needed."
Other nursing homes nearby
- Village Health Care at the Glen Shreveport, 0.9 mi · 1 of 5 stars · 26 citations
- Heritage Manor of Stratmore Nursing & Rehab Ctr Shreveport, 1.1 mi · 4 of 5 stars · 7 citations
- Spring Lake Skilled Nursing and Rehabilitation Shreveport, 2.4 mi · 5 of 5 stars · 13 citations
- Booker T. Washington Skilled Nursing and Rehabilit Shreveport, 3.3 mi · 2 of 5 stars · 14 citations
- Garden Park Nursing & Rehab Ctr, LLC Shreveport, 3.4 mi · 3 of 5 stars · 15 citations
- Pierremont Healthcare Center Shreveport, 4.2 mi · 1 of 5 stars · 41 citations
- Colonial Oaks Skilled Nursing and Rehabilitation Bossier City, 4.8 mi · 1 of 5 stars · 21 citations
- Riverview Care Center Bossier City, 4.9 mi · 1 of 5 stars · 25 citations
Louisiana contacts for a concern about a nursing home
These are the official offices in Louisiana. NursingHomeClear cannot take or act on complaints.
- Inspections and complaints: Louisiana Department of Health, Health Standards Section, Nursing Facilities, the state agency that inspects nursing homes for CMS and takes complaints about care.
- Resident advocate: Louisiana Long-Term Care Ombudsman Program, Governor's Office of Elderly Affairs, (866) 632-0922. The long-term care ombudsman is a free, confidential advocate for residents and families, set up under the federal Older Americans Act.
Common questions
- What is Live Oak's Medicare star rating?
- CMS rates Live Oak 4 out of 5 stars overall, with 4 for health inspections, 3 for staffing and 4 for quality measures (CMS data as of September 1, 2026).
- How many deficiencies did Live Oak get at its last inspection?
- 4 health deficiencies at the standard inspection on July 29, 2026. The Louisiana average is 6.4.
- Has Live Oak been fined?
- CMS lists no fines in the last three years.
- Does Live Oak accept Medicaid?
- It is certified to take Medicaid (CMS lists it as "Medicare and Medicaid"). Certification does not mean a Medicaid bed is open: ask the admissions office.
- Who owns Live Oak?
- CMS lists 22 owners and managers. Legal business name: MULTI-FAITH RETIREMENT SERVICES.
Sources
- Ratings, staffing and fines: CMS Provider Information, released September 30, 2026, data as of September 1, 2026.
- Citations: CMS Health Deficiencies and Fire Safety Deficiencies.
- Owners: CMS Ownership. Penalties: CMS Penalties.
- Staffing by quarter: CMS Payroll Based Journal Daily Nurse Staffing, April 2025 to March 2026, summed by NursingHomeClear.
- Inspector summaries: CMS Full Statement of Deficiencies (CMS-2567 text), data as of September 1, 2026. Each quote is the part of the statement before the detailed findings.
- Inspection reports with the inspectors' full notes are on this home's Medicare.gov page.
- Something wrong on this page? Ask for a correction. We fix errors in our copy of the data; findings themselves can only be changed by CMS and the state.
- NursingHomeClear is independent and not affiliated with CMS, Medicare or any state agency. This page reports federal records; it does not rate, recommend or endorse any home, and it is not medical or legal advice.