Find a nursing home

Home / Maine / Augusta

Maine Veterans Home - Augusta

35 Heroes Way, Augusta, ME 04330 · Kennebec County · (207) 622-2454

108 certified beds, about 104 residents a day · Non profit - Corporation · Medicare and Medicaid since 1993

CMS high performing icon Veterans home Certified for Medicaid Certified for Medicare
Overall
5 of 5
Health inspections
4 of 5
Staffing
5 of 5
Quality measures
4 of 5

CMS Care Compare ratings, data as of September 1, 2026 · CCN 205126 · See it on Medicare.gov · Compare with other homes

The record in brief

At its most recent standard inspection, on November 18, 2025, inspectors cited 6 health deficiencies (the Maine average is 10.8, the national average 9.2).

None of its 12 health citations since January 2023 was rated as actual harm or immediate jeopardy.

CMS lists no fines against this home in the last three years.

Nurses and nurse aides worked 6.62 hours per resident per day, against 4.34 across Maine and 3.86 nationally. Registered nurses accounted for 1.76 of those hours.

32.5% of nursing staff left within the year CMS measured (Maine average 46.7%).

CMS links it to Maine Veterans' Home, an affiliated group of 5 nursing homes.

Health inspections

Federal rules call for a standard inspection at least every 15 months, plus a visit whenever a complaint is filed. Each mark below is one citation, colored by how serious inspectors rated it. How to read a citation.

Under each citation, the quoted text is the inspector's own summary from the federal statement of deficiencies (CMS form 2567), word for word apart from a privacy scrub; CMS removes residents' and staff names before it publishes the text. The full notes are on Medicare.gov.

Potential for minimal harm Potential for more than minimal harm Actual harm Immediate jeopardy Found on a complaint visit

Where its citations fall on CMS's grid

CMS rates every citation by how much harm it caused (rows) and how many residents it touched (columns). The count in each box is this home's, across all 12 health citations on file.

Severity
Isolated
Pattern
Widespread
Immediate jeopardy
0J
0K
0L
Actual harm
0G
0H
0I
Potential for more than minimal harm
6D
5E
0F
Potential for minimal harm
0A
1B
0C
November 18, 2025Standard inspection · 6 citations
  1. E
    Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
    F580 · Resident Rights · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) December 19, 2025
    Inspectors wroteBased on record review and interviews, the facility failed to ensure that a resident's physician and representative were notified immediately of a significant change in the resident's medical condition and failed to follow its own policy and procedure for Notification of Change in Resident Condition or Treatment plan for 2 of 5 residents reviewed for significant changes. (Resident's #47 and #110). The facilities Notification of Change in Resident Condition or Treatment Plan policy dated 8/20/24 states under Family Notification. The resident's representative will be notified if the resident chooses and/or: there is a change in the resident's physical, mental or psychosocial status. The resident is involved in an accident or occurrence. Except in medical emergencies, representative notifications will be made within 24 hours. [...]
  2. E
    Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
    F584 · Resident Rights · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) December 19, 2025
    Inspectors wroteBased on observations and interviews, the facility failed to adequately provide housekeeping and maintenance services necessary to maintain the building in a sanitary, orderly, and comfortable environment on 2 of 4 wings (Freedom Bay (FB) and Eagle's Landing (EL) and a common area for 3 of 3 facility tours.
  3. E
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    F812 · Nutrition and Dietary · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) December 19, 2025
    Inspectors wroteBased on observations, interviews, and review of the facility's Food Storage and Protection policy/procedure, the facility failed to ensure the kitchen was maintained in a clean and sanitary manner for a wall fan, a food disposal unit, and the floor; and failed to ensure foods were labeled in the walk-in refrigerators, the walk-in freezer and the dry storage area for 2 of 2 observations on 1 of 4 days of survey (9/29/25). In addition, the facility failed to ensure that plumbing fixtures were properly installed to prevent backflow as required by the Maine State Plumbing Code for 1 of 1 kitchen tours (9/29/25).
  4. D
    Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
    F605 · Freedom from Abuse, Neglect, and Exploitation · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) December 19, 2025
    Inspectors wroteBased on medical record review and interview the facility failed to ensure that a resident's drug regimen was free from unnecessary medication by prescribing an antipsychotic medication (a drugs that treats symptoms that happen with schizophrenia and other conditions that involve psychosis) without adequate indications for 1 of 5 reviewed for unnecessary medications (#107).
  5. D
    Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    F656 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) December 19, 2025
    Inspectors wroteBased on observation, record review and interview, the facility failed to ensure that a care plan was developed in the area of hearing aids for 1 of 1 sampled resident reviewed for communication difficulty and/or sensory problems. (Resident #3) (R3)
  6. D
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    F684 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) December 19, 2025
    Inspectors wroteBased on record review and interview, the facility failed to assess and monitor a resident after unwitnessed falls and failed to follow their own Neurological Assessments policy and procedure by obtaining neurological assessments after the unwitnessed falls for 1 of 5 residents reviewed for falls. (Resident #47). FindingsThe facilities Neurological Assessments policy dated 5/8/24 states, A neurological assessment will be completed and documented in ECS after any incident or fall in which a head injury is suspected. In the case of an unwitnessed fall, the resident will be considered to have hit their head unless he/she can reliably state he/she did not. Assessments will be completed every 15 minutes for the first hour after the fall; every 30 minutes for the subsequent 4 hours; every shift for the next 72 hours. [...]
October 23, 2024Standard inspection · 4 citations
  1. E
    Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
    F578 · Resident Rights · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) January 7, 2025
    Inspectors wroteBased on facility policy review, record reviews, and interviews, the facility failed to ensure that the resident and/or resident representative was provided with written information, concerning the right to accept or refuse medical or surgical treatment and/or formulate an advanced directive, or appoint a surrogate, was completed for 9 of 13 residents reviewed for advanced directives. (Resident [R] , R70, R78, , R12, R5, R42, R101, R61, R80 and R94).
  2. E
    Provide and implement an infection prevention and control program.
    F880 · Infection Control · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) January 7, 2025
    Inspectors wroteBased on observations, interviews, and facility policy, the facility failed to follow professional standards of practice with usage of Personal Protective Equipment (PPE) and to provide a sanitary environment to help prevent the development and transmission of disease and infection related to hand hygiene during a medication pass on 1 of 3 days of survey. In addition, the facility failed to post enhanced barrier precautions (EBP's) pertaining to Resident's with urinary Foley catheters, and multi drug resistant organisms [MDRO] for 3 of 3 days of survey (10/21/24, 10/22/24 and 10/23/24) (Resident #34 [R34]).
  3. D
    Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
    F582 · Resident Rights · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) January 7, 2025
    Inspectors wroteBased on record review and interview, the facility failed to ensure the Skilled Nursing Facility Advance Beneficiary Notices (SNFABN) Form 10055, which included appeal rights and liability of payment, were provided at least 2 days prior to the resident's last covered day, for 1 of 3 residents whose Medicare Part A services were discontinued, and remained in the facility (Resident [R]56).
  4. D
    Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    F656 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) January 7, 2025
    Inspectors wroteBased on record review, interviews, and facility policy, the facility failed to update goals and interventions on the resident's current comprehensive care plan for the areas of mood/behavior for 1 of 1 residents reviewed for behaviors (Resident #9[R9]).
January 26, 2023Standard inspection · 2 citations
  1. D
    Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
    F578 · Resident Rights · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) March 3, 2023
    Inspectors wroteBased on record reviews, facility policy review, and interview, the facility failed to ensure a resident's preferred code status was accurate in the clinical record for 1 of 3 newly admitted residents admitted in December 2022 reviewed (Resident #64).
  2. B
    Ensure each resident receives an accurate assessment.
    F641 · Resident Assessment and Care Planning · No actual harm, potential for minimal harm, pattern · Corrected (the home has a date of correction) March 2, 2023
    Inspectors wroteBased on record reviews and interviews, the facility failed to ensure that the Minimum Data Set (MDS) 3.0 was coded accurately in the area of Active Diagnosis for 2 of 2 sampled residents with the diagnosis of Post Traumatic Stress Disorder (PTSD)(Resident #57 and #71).

Fire safety inspections

15 fire safety citations on file: 6 on November 18, 2025, 4 on October 23, 2024, 5 on January 26, 2023.

Every fire safety citation15 citations
  1. F
    Address subsistence needs for staff and patients.
    E 15 · November 18, 2025 · Corrected (the home has a date of correction)
  2. E
    Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
    K 222 · November 18, 2025 · Corrected (the home has a date of correction)
  3. E
    Have properly installed electrical wiring and gas equipment.
    K 511 · November 18, 2025 · Corrected (the home has a date of correction)
  4. D
    Keep aisles, corridors, and exits free of obstruction in case of emergency.
    K 211 · November 18, 2025 · Corrected (the home has a date of correction)
  5. D
    Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
    K 321 · November 18, 2025 · Corrected (the home has a date of correction)
  6. D
    Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
    K 372 · November 18, 2025 · Corrected (the home has a date of correction)
  7. F
    Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
    K 222 · October 23, 2024 · Corrected (the home has a date of correction)
  8. E
    Use approved construction type or materials.
    K 161 · October 23, 2024 · Corrected (the home has a date of correction)
  9. E
    Keep aisles, corridors, and exits free of obstruction in case of emergency.
    K 211 · October 23, 2024 · Corrected (the home has a date of correction)
  10. D
    Install corridor and hallway doors that block smoke.
    K 363 · October 23, 2024 · Corrected (the home has a date of correction)
  11. F
    Have corridors or aisles that are unobstructed and are at least 8 feet in width.
    K 232 · January 26, 2023 · Corrected (the home has a date of correction)
  12. E
    Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
    K 321 · January 26, 2023 · Corrected (the home has a date of correction)
  13. D
    Use approved construction type or materials.
    K 161 · January 26, 2023 · Corrected (the home has a date of correction)
  14. D
    Keep aisles, corridors, and exits free of obstruction in case of emergency.
    K 211 · January 26, 2023 · Corrected (the home has a date of correction)
  15. D
    Install an approved automatic sprinkler system.
    K 351 · January 26, 2023 · Corrected (the home has a date of correction)

Fines and payment denials

CMS lists no fines or payment denials against this home in the last three years. The national average is 0.9 fines per home.

Staffing

Hours of care per resident per day, from the payroll records every home sends CMS. Higher means more staff time with each resident.

MeasureThis homeMaineUnited States
All nursing staff (RN, LPN and aides)6.624.343.86
Registered nurses1.761.050.69
All nursing staff on weekends5.953.923.42
Nurse aides4.57
Licensed practical nurses0.29
Nursing staff turnover (share who left in a year)32.5%46.7%45.8%
Registered nurse turnover20.5%40.2%42.9%
Administrators who leftnot reported

CMS expects 3.41 hours a day for residents as sick as this home's (its case-mix figure). The staffing star compares the two.

Staffing by quarter, from daily payroll records

Every nursing home sends CMS its staff hours for each day (the Payroll Based Journal). Here they are added up by quarter. The latest quarter is the one behind the figures above. In January to March 2026, nursing staff hours per resident were 6.90 on weekdays and 5.95 on weekends, 14% lower on weekends (nationally, weekends ran 15% lower). Contract or agency staff worked 0.0% of nursing hours, against 5.3% nationally. Total nursing hours per resident went from 6.81 in April to June 2025 to 6.62 in January to March 2026.

QuarterAll nursing staffRegistered nursesWeekdaysWeekendsContract staff shareDays with no RN hoursResidents a day
Jan to Mar 20266.621.766.905.95 0.0%0 of 90104
Oct to Dec 20256.841.727.086.23 0.0%0 of 92102
Jul to Sep 20256.771.557.026.14 0.0%0 of 92104
Apr to Jun 20256.811.587.096.12 0.0%0 of 91104
United States, Jan to Mar 20263.750.623.923.335.3%0.5% of days
Maine, Jan to Mar 20264.351.064.523.959.2%0.2% of days

Hours per resident per day: staff hours in the quarter divided by resident days (the daily census CMS derives from resident assessments). Registered nurses include the director of nursing and RNs with administrative duties; aides include nurse aides in training and medication aides, as in CMS's own staffing measure. How these are calculated.

Staff pay reports

Staff pay at this home

No staff pay figure for this home has passed review yet. A figure appears only after at least 5 reports from at least 3 different people, sent over at least 60 days, have passed review.

Official wage estimates for Maine

JobMedianMiddle halfEmployed
Maine, all employers
CNAs (nursing assistants)$22.63$21.25 to $24.138,540
LPNs and LVNs$35.19$30.54 to $37.22760
Registered nurses$41.82$38.41 to $48.7816,540
United States, nursing care facilities
CNAs (nursing assistants)$20.67$17.91 to $22.55534,270
LPNs and LVNs$33.86$30.05 to $37.40188,210
Registered nurses$41.11$37.85 to $47.68142,270

Hourly wages; the middle half runs from the 25th to the 75th percentile. Source: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics, May 2025. BLS has no separate estimate for medication aides. These are survey estimates for whole occupations, not figures for any one home.

How staff pay reports work · CNA pay by state

Quality measures

The measures CMS uses for the quality star. Lower is better for every one of them.

MeasureThis homeMaineUS
Percentage of long-stay residents whose need for help with daily activities has increased
Long Stay residents, 2025Q2-2026Q1
25.724.413.9
Percentage of long-stay residents with a catheter inserted and left in their bladder
Long Stay residents, 2025Q2-2026Q1
0.31.10.8
Percentage of long-stay residents with a urinary tract infection
Long Stay residents, 2025Q2-2026Q1
2.22.21.6
Percentage of long-stay residents experiencing one or more falls with major injury
Long Stay residents, 2025Q2-2026Q1
5.94.13.2
Percentage of short-stay residents who newly received an antipsychotic medication
Short Stay residents, 2025Q2-2026Q1
0.01.21.6
Percentage of long-stay residents whose ability to walk independently worsened
Long Stay residents, 2025Q2-2026Q1
24.125.614.1
Percentage of long-stay residents with pressure ulcers
Long Stay residents, 2025Q2-2026Q1
5.04.34.6
Percentage of long-stay residents who received an antipsychotic medication
Long Stay residents, 2025Q2-2026Q1
9.520.215.4
Percentage of short-stay residents who were rehospitalized after a nursing home admission
Short Stay residents, 20250101-20251231
9.120.823.8
Percentage of short-stay residents who had an outpatient emergency department visit
Short Stay residents, 20250101-20251231
11.416.112.0
Number of hospitalizations per 1000 long-stay resident days
Long Stay residents, 20250101-20251231
0.21.41.9
Number of outpatient emergency department visits per 1000 long-stay resident days
Long Stay residents, 20250101-20251231
0.82.01.8

Short-term rehab results

For a stay to recover after a hospital visit, these are the results CMS publishes for Maine Veterans Home - Augusta's Medicare short-stay residents. On returning residents home or to the community, CMS rates it no different from the national rate (46.7% of residents, after adjusting for how sick they were). How to read these, and what Medicare pays for.

Went home or back to the community

46.7% this home

No different from the national rate

US median of homes 51.5% · Maine: 16 better, 2 worse

Rate of successful return to home or community from a SNF (risk-standardized discharge to community rate). Higher is better. October 2022 to September 2024. 35 eligible stays.

Potentially preventable readmissions

9.8% this home

No different from the national rate

US median of homes 10.7% · Maine: 1 better, 0 worse

Rate of potentially preventable hospital readmissions 30 days after discharge from a SNF (risk-standardized rate). Lower is better. October 2022 to September 2024. 44 eligible stays.

Infections that led to a hospital stay

7.7% this home

No different from the national rate

US median of homes 7.1% · Maine: 0 better, 0 worse

Percentage of infections residents got during their SNF stay that resulted in hospitalization (risk-standardized rate). Lower is better. October 2023 to September 2024. 28 eligible stays.

Self-care and mobility at discharge

33.3% this home

Median of homes: Maine55.0% · US 56.6%

Percentage of residents who are at or above an expected ability to care for themselves and move around at discharge. Higher is better. October 2024 to September 2025. 54 residents counted.

Falls with major injury

0.0% this home

Median of homes: Maine0.6% · US 0.0%

Percentage of SNF residents who experience one or more falls with major injury during their SNF stay. Lower is better. October 2024 to September 2025. 64 residents counted.

New or worsened pressure ulcers

3.9% this home

Median of homes: Maine3.6% · US 1.7%

Percentage of residents with pressure ulcers or pressure injuries that are new or worsened (adjusted rate). Lower is better. October 2024 to September 2025. 64 residents counted.

Medication list given at discharge

100.0% this home

Median of homes: Maine97.2% · US 98.7%

Percentage of residents where the SNF provided a current medication list to the resident, family, and/or caregiver at final discharge. Higher is better. October 2024 to September 2025. 23 residents counted.

Source: CMS Skilled Nursing Facility Quality Reporting Program - Provider Data, released 2026-09-30. Better, no different and worse are CMS's own comparisons with the national rate, after adjusting for how sick residents were. Medians of homes and the state counts are worked out by us from the same file.

Owners and operators

Legal business name: MAINE VETERANS' HOME. CMS links this home to Maine Veterans' Home, a group of 5 nursing homes averaging 4.4 stars overall.

NameRoleTypeShareSince
Armstrong, AngelaCorporate directorIndividual04/20/2024
Brawn, ChristineCorporate directorIndividual04/20/2024
Burr, HeatherCorporate directorIndividual02/18/2021
Collins, SamuelCorporate directorIndividual06/06/2022
Gardner, ChristopherCorporate directorIndividual06/06/2022
Genest, EmilCorporate directorIndividual10/27/2020
Jackson, DianeCorporate directorIndividual07/09/2022
Lagace, DonaldCorporate directorIndividual10/13/2020
Miller, BridgetCorporate directorIndividual04/20/2024
Pooler, MichaelCorporate directorIndividual04/20/2024
Richmond, DavidCorporate directorIndividual09/26/2018
Sanpedro, StevenCorporate directorIndividual01/01/2015
Schwetz, JulieCorporate directorIndividual10/13/2020
Brooks, KevinCorporate officerIndividual05/01/2015
Gagnon, RebeccaCorporate officerIndividual07/18/2022
Klawitter, BradCorporate officerIndividual12/16/2024
Maine Veterans' HomeOperational/managerial controlOrganization03/31/2009
Anderson, JacobOperational/managerial controlIndividual12/15/2016
Heersink, DeirdreOperational/managerial controlIndividual01/03/2022
Meader, MelanieOperational/managerial controlIndividual01/30/2023
Welch, KatherineOperational/managerial controlIndividual11/14/2014
Armstrong, AngelaTrustee of the SNFIndividual04/20/2024
Brawn, ChristineTrustee of the SNFIndividual04/20/2024
Burr, HeatherTrustee of the SNFIndividual02/18/2021
Collins, SamuelTrustee of the SNFIndividual06/06/2022
Gardner, ChristopherTrustee of the SNFIndividual06/06/2022
Genest, EmilTrustee of the SNFIndividual10/27/2020
Jackson, DianeTrustee of the SNFIndividual07/09/2022
Lagace, DonaldTrustee of the SNFIndividual10/13/2020
Miller, BridgetTrustee of the SNFIndividual04/20/2024
Pooler, MichaelTrustee of the SNFIndividual04/20/2024
Richmond, DavidTrustee of the SNFIndividual09/26/2018
Sanpedro, StevenTrustee of the SNFIndividual01/01/2015
Schwetz, JulieTrustee of the SNFIndividual10/13/2020
Anderson, JacobAdp of the SNFIndividual02/24/2025
Heersink, DeirdreAdp of the SNFIndividual05/06/2025

As listed in the CMS ownership file, which names owners with a 5% or greater stake and the people and companies with operational or managerial control.

Questions to ask on a visit

Chosen from this home's own inspection record.

  1. How do residents and families raise a complaint or grievance, and how fast is it answered?Inspectors cited 5 problems in this area, most recently on November 18, 2025: "Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident."
  2. When is the care plan meeting, and can family attend it?Inspectors cited 3 problems in this area, most recently on November 18, 2025: "Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured."
  3. Can we see a week of menus and the kitchen, and how are special diets handled?Inspectors cited 1 problem in this area, most recently on November 18, 2025: "Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards."
  4. How are allegations of abuse or neglect reported and investigated, and who tells the family?Inspectors cited 1 problem in this area, most recently on November 18, 2025: "Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function."

Other nursing homes nearby

Maine contacts for a concern about a nursing home

These are the official offices in Maine. NursingHomeClear cannot take or act on complaints.

Common questions

What is Maine Veterans Home - Augusta's Medicare star rating?
CMS rates Maine Veterans Home - Augusta 5 out of 5 stars overall, with 4 for health inspections, 5 for staffing and 4 for quality measures (CMS data as of September 1, 2026).
How many deficiencies did Maine Veterans Home - Augusta get at its last inspection?
6 health deficiencies at the standard inspection on November 18, 2025. The Maine average is 10.8.
Has Maine Veterans Home - Augusta been fined?
CMS lists no fines in the last three years.
Does Maine Veterans Home - Augusta accept Medicaid?
It is certified to take Medicaid (CMS lists it as "Medicare and Medicaid"). Certification does not mean a Medicaid bed is open: ask the admissions office.
Who owns Maine Veterans Home - Augusta?
CMS lists 36 owners and managers, and links the home to Maine Veterans' Home. Legal business name: MAINE VETERANS' HOME.

Sources

Find a nursing home Read an inspection