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Medilodge of Kalamazoo

1701 S 11th Street, Kalamazoo, MI 49009 · Kalamazoo County · (269) 375-2020

39 certified beds, about 37 residents a day · For profit - Limited Liability company · Medicare and Medicaid since 1976

Certified for Medicaid Certified for Medicare
Overall
2 of 5
Health inspections
2 of 5
Staffing
4 of 5
Quality measures
4 of 5

CMS Care Compare ratings, data as of September 1, 2026 · CCN 235282 · See it on Medicare.gov · Compare with other homes

The record in brief

At its most recent standard inspection, on July 9, 2025, inspectors cited 6 health deficiencies (the Michigan average is 9.9, the national average 9.2).

Of 24 health citations since June 2023, 3 were rated as actual harm or immediate jeopardy to residents.

CMS lists no fines against this home in the last three years.

Nurses and nurse aides worked 3.64 hours per resident per day, against 3.99 across Michigan and 3.86 nationally. Registered nurses accounted for 1.12 of those hours.

39.0% of nursing staff left within the year CMS measured (Michigan average 44.1%).

CMS links it to Medilodge, an affiliated group of 53 nursing homes.

Health inspections

Federal rules call for a standard inspection at least every 15 months, plus a visit whenever a complaint is filed. Each mark below is one citation, colored by how serious inspectors rated it. How to read a citation.

Under each citation, the quoted text is the inspector's own summary from the federal statement of deficiencies (CMS form 2567), word for word apart from a privacy scrub; CMS removes residents' and staff names before it publishes the text. The full notes are on Medicare.gov.

Potential for minimal harm Potential for more than minimal harm Actual harm Immediate jeopardy Found on a complaint visit

Where its citations fall on CMS's grid

CMS rates every citation by how much harm it caused (rows) and how many residents it touched (columns). The count in each box is this home's, across all 24 health citations on file.

Severity
Isolated
Pattern
Widespread
Immediate jeopardy
0J
0K
0L
Actual harm
3G
0H
0I
Potential for more than minimal harm
18D
2E
1F
Potential for minimal harm
0A
0B
0C
June 11, 2026Complaint inspection · 4 citations
  1. G
    Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.
    F627 · Resident Rights · Actual harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) July 8, 2026
    Inspectors wroteThis citation pertains to intake #3005153 and #3005264Based on interview and record review the facility failed to ensure a safe discharge for 1 (Resident #103) of 2 residents reviewed for transfer and discharge, when on 5/4/26 at approximately 11:45 pm, Resident #103 was not allowed back into the building upon her return from an evaluation and subsequent diagnosis of a UTI (urinary tract infection) at a local acute care emergency department. This deficient practice resulted in Resident #103 being without food, shelter, medications, or resources for safety; further resulting in Resident #103 experiencing feelings of fear, anger, and mental anguish.
  2. D
    Allow residents to self-administer drugs if determined clinically appropriate.
    F554 · Resident Rights · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) July 8, 2026
    Inspectors wroteThis citation pertains to intake #3030592Based on observation, interview, and record review the facility failed to ensure residents were assessed to be appropriate for self-administration of medications for 1 (Resident #104) of 1 resident reviewed for medication administration resulting in medications being left unsecured at resident's bedside, residents self-administering medications without staff assessment, and the potential for negative outcomes from taking/instilling too much or too little medications.
  3. D
    Ensure services provided by the nursing facility meet professional standards of quality.
    F658 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) July 8, 2026
    Inspectors wroteThis citation pertains to intake #3030592Based on observation, interview, and record review the facility failed to maintain professional standards of nursing practice for 1 (Resident #104) of 4 resident reviewed for professional nursing standards resulting in ordered medications not being obtained from a pharmacy, no monitoring of home medication use, medications left unsecured at resident's bedside, and the potential for negative outcomes from taking/instilling too much or too little medications.
  4. D
    Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
    F726 · Nursing and Physician Services · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) July 8, 2026
    Inspectors wroteThis citation pertains to intake #3030592Based on observation, interview and record review, the facility failed to ensure nursing staff were adequately trained and evaluated for competencies specifically related to the management of an insulin pump for 1 (Resident #104) of 1 reviewed for the management of an insulin pump. This deficient practice had the potential to result in ineffective medication therapy, complications, and adverse reactions.
July 9, 2025Standard inspection · 6 citations
  1. G
    Provide appropriate pressure ulcer care and prevent new ulcers from developing.
    F686 · Quality of Life and Care · Actual harm, isolated · Corrected (the home has a date of correction) July 29, 2025
    Inspectors wroteBased on observation, interview, and record review, the facility failed to provide positioning for the prevention of pressure wounds in 1 (R1) of 4 residents reviewed for pressure wounds resulting in the development of a pressure wound.
  2. E
    Develop and implement policies and procedures for flu and pneumonia vaccinations.
    F883 · Infection Control · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) July 29, 2025
    Inspectors wroteBased on interview and record review the facility failed to develop policy and procedure to include current standards of practice in regard to pneumococcal (pneumonia) immunizations for 2 (Residents #1 and 10) of 5 residents reviewed for immunizations and the potential for eligible residents to not be offered the PCV21 (Pneumococcal 21-valent Conjugate Vaccine), with the potential of increasing the risk of acquiring, transmitting, or experiencing complications from pneumonia.
  3. D
    Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
    F580 · Resident Rights · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) August 21, 2025
    Inspectors wroteThis citation pertains to intake 2590016. Based on interview and record review the facility failed to ensure the designated resident representative was notified of changes for 1 (Resident #501) of 3 residents reviewed for notification of changes resulting in a resident representative being unaware of x-ray results and falls, a resident representative experienced the feeling of uncertainty of how their family member was being cared for at the facility, and the potential for resident representatives to be unable to make timely care decisions.
  4. D
    Provide activities to meet all resident's needs.
    F679 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) July 29, 2025
    Inspectors wroteBased on observation, interview, and record review, the facility failed to support meaningful involvement in activities of choice, for 1 (Resident #14) of 12 residents reviewed for meaningful activities resulting in the potential for feelings of boredom, loneliness, and unmet psychosocial needs.
  5. D
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    F689 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) July 29, 2025
    Inspectors wroteBased on observation, interview, and record review the facility failed to provide adequate supervision and ambulation device to prevent falls and fall with injury in 1 (R31) of 4 residents reviewed for accidents resulting in injury and the potential of further falls with injury.
  6. D
    Provide and implement an infection prevention and control program.
    F880 · Infection Control · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) August 21, 2025
    Inspectors wroteBased on observation, interview, and record review, the facility failed to: 1.) maintain proper infection control practices while utilizing resident shared equipment (a glucometer- a machine that uses a drop of blood to analyze the level of glucose (sugar) in a person's blood stream) during medication administration for 1 (Resident #88) of 5 residents reviewed for medication administration and 2.) ensure appropriate use of Enhanced Barrier Precautions (EBP) in 1 of 12 residents (Resident #1 (R1) reviewed for infection control, resulting in the potential for the spread of infection, cross contamination and disease transmission.
May 14, 2025Complaint inspection · 1 citation
  1. D
    Provide care and assistance to perform activities of daily living for any resident who is unable.
    F677 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Past noncompliance: already fixed when inspectors found it
    Inspectors wroteThis citation pertains in intake MI00152648 Based on observation, interview, and record review, the facility failed to provide assistance with toileting for 1 (Resident #103) of 5 residents reviewed for activities of daily living (ADL) care resulting in the potential for avoidable negative physical outcomes for resident's who are dependent on staff for assistance.
August 1, 2024Standard inspection · 5 citations
  1. F
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    F812 · Nutrition and Dietary · No actual harm, potential for more than minimal harm, widespread · Corrected (the home has a date of correction) August 20, 2024
    Inspectors wroteBased on observation, interview, and record review, the facility failed to maintain sanitary conditions in the kitchen, resulting in the potential to spread food borne illness to all residents that consume food from the kitchen.
  2. D
    Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
    F623 · Resident Rights · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) August 20, 2024
    Inspectors wroteBased on interview and record review the facility failed to provide timely notification to a representative of the Office of the State Long-Term Care Ombudsman for emergency transfer and written notice of transfer for 2 of 2 residents (Resident #2 and #9) reviewed for notification of transfers for hospitalization, resulting in the potential for residents being inappropriately discharged , residents left without an advocate to inform them of their rights, and for the Office of the State Long-Term Care Ombudsman to be unaware of the facilities practices related to transfers and discharges.
  3. D
    Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
    F625 · Resident Rights · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) August 20, 2024
    Inspectors wroteBased on interview and record review, the facility failed to provide written notification of the facility bed hold policy upon discharge to an acute care hospital for 2 of 2 residents (Resident #2 and #9) reviewed for bed hold, resulting in possible unanticipated expense or the loss of desired room placement in the facility.
  4. D
    Provide care or services that was trauma informed and/or culturally competent.
    F699 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) August 20, 2024
    Inspectors wroteBased on interview and record review, the facility failed to ensure that residents with a history of trauma received trauma informed care for 1 (Resident #4) of 12 sampled residents resulting in the potential for exposure to trauma triggers and re-traumatization.
  5. D
    Provide and implement an infection prevention and control program.
    F880 · Infection Control · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) August 20, 2024
    Inspectors wroteBased on observation, interview, and record review the facility failed to ensure infection control practices were maintained for 2 (Resident #38 and Resident #191) of 2 residents reviewed for catheter care, resulting in the catheter bag and/or tubing being left on the floor and an increased risk of cross contamination and infection.
May 23, 2024Complaint inspection · 1 citation
  1. G
    Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
    F600 · Freedom from Abuse, Neglect, and Exploitation · Actual harm, isolated · found on a complaint visit · Past noncompliance: already fixed when inspectors found it
    Inspectors wroteThis citation pertains to MI00143151. Based on interview and record review, the facility failed to provide an environment free from physical abuse from staff to one resident (R105) of six residents reviewed for abuse, resulting in physical abuse, and the potential for continued fear, anxiety, and psychosocial harm.
June 14, 2023Standard inspection · 7 citations
  1. E
    Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.
    F744 · Quality of Life and Care · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) July 11, 2023
    Inspectors wroteReview of The Needs of Older People with Dementia in Residential Care, Woods & [NAME] (2006), published in the International Journal of Geriatric Psychiatry revealed Determining which activities have high degree of meaningfulness can aide recreation staff in creating programs more likely to promote health and wellness for persons with dementia. Review of Activity Involvement and Quality of Life of People at Different Stages of Dementia in Long Term Care Facilities, [NAME] & Twist (2015), published in Aging Mental Health, revealed Despite a Resident's cognitive status, their activity involvement was significantly related to better scores on care relationships, positive affect, restless tense behavior, social relations and having something to do. [...]
  2. D
    Let each resident or the resident's legal representative access or purchase copies of all the resident's records.
    F573 · Resident Rights · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) July 11, 2023
    Inspectors wroteThis citation pertains to Intake # MI00135264. Based on interview and record review, the facility failed to respond timely to a request for medical records in 1 resident (Resident #38) of 1 resident reviewed for medical record requests, resulting in delayed access to a resident's medical records and dissatisfaction with the services provided.
  3. D
    Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
    F623 · Resident Rights · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) July 11, 2023
    Inspectors wroteThis citation pertains to Intake # MI00135264. Based on interview and record review, the facility failed to notify the resident and/or the resident's representative in writing of the reason for a transfer to the hospital in 3 of 5 residents (Resident #38, #6, & #23) reviewed for transfer and discharge requirements, resulting in the potential for residents and/or their representatives to not be fully informed of the reason for a hospital transfer and their rights in regard to an appeal hearing.
  4. D
    Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
    F625 · Resident Rights · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) July 11, 2023
    Inspectors wroteThis citation pertains to Intake # MI00135264. Based on interview and record review, the facility failed to provide written notification of the bed hold policy upon transfer to the hospital in 3 of 5 residents (Resident #38, #6, & #23) reviewed for transfer and discharge requirements, resulting in the potential for residents and/or their representatives to be unaware of their rights in regard to facility bed holds.
  5. D
    Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    F656 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) July 11, 2023
    Inspectors wroteThis citation pertains to Intake # MI00130822. Based on observation, interview, and record review the facility failed to develop and implement person centered care plans for 3 of 12 residents (Resident #15, Resident #27 and Resident #21) reviewed for care plans, resulting in the potential for staff to not know how to care for resident conditions or follow resident care interventions.
  6. D
    Provide appropriate pressure ulcer care and prevent new ulcers from developing.
    F686 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) July 11, 2023
    Inspectors wroteThis citation pertains to Intake # MI00130822. Based on observation, interview, and record review the facility failed to prevent the development of an avoidable pressure ulcer for 1 of 12 sampled residents (Resident #15) resulting in the development of a pressure ulcer and the potential for delayed wound healing, pain, infection and overall deterioration in health status.
  7. D
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    F689 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) July 11, 2023
    Inspectors wroteBased on observation, interview, and record review, the facility failed to provide supervision according to the standards of care and consistently implement adequate and effective interventions to prevent further falls in 1 of 7 residents (Resident #22) reviewed for safety, resulting in the potential for wandering into other residents' rooms, accidents/hazards with the potential for injury and/or resident to resident altercations.

Fire safety inspections

9 fire safety citations on file: 3 on July 9, 2025, 2 on August 1, 2024, 4 on June 14, 2023.

Every fire safety citation9 citations
  1. E
    Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
    K 321 · July 9, 2025 · Corrected (the home has a date of correction)
  2. E
    Install corridor and hallway doors that block smoke.
    K 363 · July 9, 2025 · Corrected (the home has a date of correction)
  3. E
    Install smoke barrier doors that can resist smoke for at least 20 minutes.
    K 374 · July 9, 2025 · Corrected (the home has a date of correction)
  4. E
    Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
    K 321 · August 1, 2024 · Corrected (the home has a date of correction)
  5. E
    Ensure that sources of ignition are removed from patients receiving respiratory therapy.
    K 925 · August 1, 2024 · Corrected (the home has a date of correction)
  6. F
    Address subsistence needs for staff and patients.
    E 15 · June 14, 2023 · Corrected (the home has a date of correction)
  7. F
    Provide properly protected cooking facilities.
    K 324 · June 14, 2023 · Corrected (the home has a date of correction)
  8. F
    Have generator or other power source capable of supplying service within 10 seconds.
    K 918 · June 14, 2023 · Corrected (the home has a date of correction)
  9. F
    Have proper medical gas storage and administration areas.
    K 923 · June 14, 2023 · Corrected (the home has a date of correction)

Fines and payment denials

DatePenaltyAmount or length
July 9, 2025Payment Denial 9 days from August 12, 2025

A payment denial means Medicare and Medicaid stopped paying for new admissions for that period.

Staffing

Hours of care per resident per day, from the payroll records every home sends CMS. Higher means more staff time with each resident.

MeasureThis homeMichiganUnited States
All nursing staff (RN, LPN and aides)3.643.993.86
Registered nurses1.120.780.69
All nursing staff on weekends3.083.503.42
Nurse aides1.94
Licensed practical nurses0.58
Nursing staff turnover (share who left in a year)39.0%44.1%45.8%
Registered nurse turnover50.0%39.2%42.9%
Administrators who left0

CMS expects 3.52 hours a day for residents as sick as this home's (its case-mix figure). The staffing star compares the two.

Staffing by quarter, from daily payroll records

Every nursing home sends CMS its staff hours for each day (the Payroll Based Journal). Here they are added up by quarter. The latest quarter is the one behind the figures above. In January to March 2026, nursing staff hours per resident were 3.86 on weekdays and 3.08 on weekends, 20% lower on weekends (nationally, weekends ran 15% lower). Contract or agency staff worked 0.0% of nursing hours, against 5.3% nationally. Total nursing hours per resident went from 3.65 in April to June 2025 to 3.64 in January to March 2026.

QuarterAll nursing staffRegistered nursesWeekdaysWeekendsContract staff shareDays with no RN hoursResidents a day
Jan to Mar 20263.641.123.863.08 0.0%0 of 9037
Oct to Dec 20253.920.974.163.29 0.0%0 of 9237
Jul to Sep 20253.770.903.983.22 0.0%0 of 9237
Apr to Jun 20253.650.693.803.26 0.0%0 of 9137
United States, Jan to Mar 20263.750.623.923.335.3%0.5% of days
Michigan, Jan to Mar 20263.950.704.143.453.3%0.4% of days

Hours per resident per day: staff hours in the quarter divided by resident days (the daily census CMS derives from resident assessments). Registered nurses include the director of nursing and RNs with administrative duties; aides include nurse aides in training and medication aides, as in CMS's own staffing measure. How these are calculated.

Quality measures

The measures CMS uses for the quality star. Lower is better for every one of them.

MeasureThis homeMichiganUS
Percentage of long-stay residents whose need for help with daily activities has increased
Long Stay residents, 2025Q2-2026Q1
9.610.813.9
Percentage of long-stay residents with a catheter inserted and left in their bladder
Long Stay residents, 2025Q2-2026Q1
1.60.80.8
Percentage of long-stay residents with a urinary tract infection
Long Stay residents, 2025Q2-2026Q1
0.01.51.6
Percentage of long-stay residents experiencing one or more falls with major injury
Long Stay residents, 2025Q2-2026Q1
4.53.03.2
Percentage of short-stay residents who newly received an antipsychotic medication
Short Stay residents, 2025Q2-2026Q1
0.61.11.6
Percentage of long-stay residents whose ability to walk independently worsened
Long Stay residents, 2025Q2-2026Q1
9.412.014.1
Percentage of long-stay residents with pressure ulcers
Long Stay residents, 2025Q2-2026Q1
6.55.14.6
Percentage of long-stay residents who received an antipsychotic medication
Long Stay residents, 2025Q2-2026Q1
17.014.815.4
Percentage of short-stay residents who were rehospitalized after a nursing home admission
Short Stay residents, 20250101-20251231
13.224.023.8
Percentage of short-stay residents who had an outpatient emergency department visit
Short Stay residents, 20250101-20251231
18.111.712.0

Owners and operators

Legal business name: KALAMAZOO OPCO, LLC. CMS links this home to Medilodge, a group of 53 nursing homes averaging 3.1 stars overall.

NameRoleTypeShareSince
Ark Opco Group, LLC5% or greater direct ownership interestOrganization100%07/01/2015
B&y Trust5% or greater indirect ownership interestOrganization07/01/2015
Cody Healthcare S Corp5% or greater indirect ownership interestOrganization07/01/2015
Craig Flashner 2007 Trust5% or greater indirect ownership interestOrganization07/01/2015
Norcross, RobertContracted managing employeeIndividual07/01/2015
Kirk, KristineW-2 managing employeeIndividual09/02/2016
Flashner, CraigCorporate directorIndividual07/02/2015
Perlstein, YitzchokCorporate directorIndividual07/02/2015
Noble Healthcare Management, LLCOperational/managerial controlOrganization07/01/2015
Prestige Administrative Services, LLCOperational/managerial controlOrganization01/01/2016
Flashner, CraigOperational/managerial controlIndividual07/01/2015
Perlstein, YitzchokOperational/managerial controlIndividual07/01/2015
Rogers, StaceyOperational/managerial controlIndividual07/01/2015

As listed in the CMS ownership file, which names owners with a 5% or greater stake and the people and companies with operational or managerial control.

Questions to ask on a visit

Chosen from this home's own inspection record.

  1. How do residents and families raise a complaint or grievance, and how fast is it answered?Inspectors cited 8 problems in this area, most recently on June 11, 2026: "Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge."
  2. How do you prevent falls and pressure injuries, and how are families told when one happens?Inspectors cited 8 problems in this area, most recently on July 9, 2025: "Provide appropriate pressure ulcer care and prevent new ulcers from developing."
  3. What changed in infection control since the last inspection, and who on staff is the infection preventionist?Inspectors cited 3 problems in this area, most recently on July 9, 2025: "Develop and implement policies and procedures for flu and pneumonia vaccinations."
  4. When is the care plan meeting, and can family attend it?Inspectors cited 2 problems in this area, most recently on June 11, 2026: "Ensure services provided by the nursing facility meet professional standards of quality."
  5. Who is on the floor on Saturday and Sunday, and how many residents does each aide care for?Weekend nurse staffing here was 3.08 hours per resident per day, below the Michigan average of 3.50.

Other nursing homes nearby

Michigan contacts for a concern about a nursing home

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Common questions

What is Medilodge of Kalamazoo's Medicare star rating?
CMS rates Medilodge of Kalamazoo 2 out of 5 stars overall, with 2 for health inspections, 4 for staffing and 4 for quality measures (CMS data as of September 1, 2026).
How many deficiencies did Medilodge of Kalamazoo get at its last inspection?
6 health deficiencies at the standard inspection on July 9, 2025. The Michigan average is 9.9.
Has Medilodge of Kalamazoo been fined?
CMS lists no fines in the last three years.
Does Medilodge of Kalamazoo accept Medicaid?
It is certified to take Medicaid (CMS lists it as "Medicare and Medicaid"). Certification does not mean a Medicaid bed is open: ask the admissions office.
Who owns Medilodge of Kalamazoo?
CMS lists 13 owners and managers, and links the home to Medilodge. Legal business name: KALAMAZOO OPCO, LLC.

Sources

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