New Hope Retirement & Care Center
1220 East Electric Blvd, McAlester, OK 74501 · Pittsburg County · (918) 423-9095
55 certified beds, about 37 residents a day · For profit - Individual · Medicare and Medicaid since 2000
Certified for Medicaid Certified for Medicare
Overall
2 of 5
Health inspections
2 of 5
Staffing
4 of 5
Quality measures
2 of 5
CMS Care Compare ratings, data as of September 1, 2026 · CCN 375384 · See it on Medicare.gov · Compare with other homes
The record in brief
At its most recent standard inspection, on December 31, 2025, inspectors cited 8 health deficiencies (the Oklahoma average is 6.4, the national average 9.2).
Of 27 health citations since August 2023, 1 was rated as actual harm or immediate jeopardy to residents.
CMS lists 1 fine totaling $7,371 in the last three years; the largest was $7,371, and the latest is dated July 31, 2024.
Nurses and nurse aides worked 4.00 hours per resident per day, against 3.79 across Oklahoma and 3.86 nationally. Registered nurses accounted for 0.36 of those hours.
73.1% of nursing staff left within the year CMS measured (Oklahoma average 55.5%).
Health inspections
Federal rules call for a standard inspection at least every 15 months, plus a visit whenever a complaint is filed. Each mark below is one citation, colored by how serious inspectors rated it. How to read a citation.
Under each citation, the quoted text is the inspector's own summary from the federal statement of deficiencies (CMS form 2567), word for word apart from a privacy scrub; CMS removes residents' and staff names before it publishes the text. The full notes are on Medicare.gov.
308/23
201/24
106/24
107/24
811/24
407/25
812/25
Potential for minimal harm Potential for more than minimal harm Actual harm Immediate jeopardy Found on a complaint visit
Where its citations fall on CMS's grid
CMS rates every citation by how much harm it caused (rows) and how many residents it touched (columns). The count in each box is this home's, across all 27 health citations on file.
Severity
Isolated
Pattern
Widespread
Immediate jeopardy
0J
0K
0L
Actual harm
1G
0H
0I
Potential for more than minimal harm
16D
9E
1F
Potential for minimal harm
0A
0B
0C
December 31, 2025Standard inspection, Complaint inspection · 8 citations
- E Provide safe and appropriate respiratory care for a resident when needed.
Inspectors wroteBased on observation, record review, and interview, the facility failed to ensure a physician's order was followed for 1 (#42) of 1 sampled resident reviewed for respiratory care. The administrator identified one resident used a BIPAP machine.
- E Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.
Inspectors wroteBased on record review and interview, the facility failed to ensure dietary staff received training in safe food handling practices for the prevention of foodborne illness for 2 (Cook #3 and Dietary Aide #3) of 7 dietary staff reviewed for staff training. The administrator identified 37 residents received meals from the dietary department.
- E Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Inspectors wroteBased on observation, record review, and interview, the facility failed to follow the menu for 1 of 1 meal services observed. The administrator identified 37 residents received nutrition from the kitchen.
- E Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Inspectors wroteBased on observation, record review, and interview, the facility failed to ensure:a. prepared food items were labelled with the preparation and use-by dates,b. food items were discarded after the expiration dates,c. temperature logs were accurate and completed for refrigerators and freezers,d. food temperatures were checked and logged for prepared food items, e. food was prepared in a sanitary environment, andf. food was not stored on the floor in dry storage area. The administrator identified 37 residents received nutrition from the kitchen.
- D Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Inspectors wroteBased on record review and interview, the facility failed to ensure an allegation of abuse was reported to the state agency within the 2-hour required time frame for 1 (#25) of 3 sampled residents reviewed for abuse. The administrator identified 37 residents resided in the facility.
- D Ensure each resident receives an accurate assessment.
Inspectors wroteBased on record review and interview, the facility failed to ensure assessments were accurate for anticoagulation therapy for 1 (#25) of 4 sampled residents reviewed for resident assessments. The administrator identified 37 residents resided in the facility.
- D Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Inspectors wroteBased on observation and interview, the facility failed to ensure the removal of expired medications and supplies from 1 of 1 medication rooms observed. The administrator reported 37 residents resided in the facility.
- D Provide and implement an infection prevention and control program.
Inspectors wroteBased on record review and interview, the facility failed to ensure the water management plan to prevent waterborne pathogens had the participation of the infection preventionist. The administrator identified 37 residents resided in the facility.
July 16, 2025Complaint inspection · 4 citations
- E Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Inspectors wroteBased on observation, record review, and interview, the facility failed to ensure the physical environment was maintained in good repair. The administrator identified 39 residents resided in the facility.
- D Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Inspectors wroteBased on record review and interview, the facility failed to ensure a comprehensive care plan was developed for indwelling urinary catheter care and maintenance for 1 (#2) of 2 residents sampled for indwelling urinary catheters. The administrator identified one resident with an indwelling urinary catheter.
- D Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Inspectors wroteBased on record review and interview, the facility failed to update a resident's care plan after abusive behavior was observed for 1 (#3) of 3 sampled residents reviewed for abuse. The administrator identified 39 residents resided in the facility. A care plan policy, revised March 2022, showed care plan interventions were chosen only after data gathering, proper sequencing of events, careful consideration of the relationship between the resident's problem areas and their causes, and relevant clinical decision making. The policy showed when possible, interventions addressed the underlying sources of the problem areas, not just symptoms or triggers. The policy showed assessments of residents were ongoing and care plans were revised as information about the residents and the residents' conditions change. [...]
- D Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Inspectors wroteBased on record review and interview, the facility failed to notify the physician of signs and/or symptoms of a potential infection at a urinary catheter's entry site for 1 (#2) of 2 residents sampled for indwelling urinary catheters. The administrator identified one resident with an indwelling urinary catheter.
November 7, 2024Standard inspection · 8 citations
- F Post nurse staffing information every day.
Inspectors wroteBased on observation and interview, the facility failed to post the required staffing information. The administrator identified 39 residents who resided in the facility.
- E Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Inspectors wroteBased on observation, record review, and interview, the facility failed to date and cover urinary catheter bags for two (#11 and #35) of two sampled residents reviewed for urinary catheters. The DON identified four residents with urinary catheters.
- E Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Inspectors wroteBased on record review and interview, the facility failed to ensure DNR orders were in place for three (#4, 7 and #10) of 14 sampled residents whose advance directives were reviewed. The administrator identified 12 residents who were DNR's.
- D Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Inspectors wroteBased on record review and interview, the facility failed to ensure the physician was notified of out of parameter blood sugars for two (#21 and #31) of three sampled residents whose diabetic records were reviewed. The administrator identified 12 residents whose blood sugars were monitored.
- D Ensure each resident receives an accurate assessment.
Inspectors wroteBased on record review and interview, the facility failed to ensure resident assessments were accurate for two (#21 and #28) of 14 sampled residents whose resident assessments were reviewed. The administrator identified 39 residents who resided in the facility. 1. Res #21 had diagnoses which included heart failure, cerebral infarction, and history of pulmonary embolism. A physician's order, dated 09/24/22, documented the resident was taking aspirin (antiplatelet mecication) 81 mg daily. A 5 day resident assessment, dated 09/24/24, documented the resident was taking an anticoagulant. The resident assessment did not document the resident was taking an antiplatelet. On 11/07/24 at 10:55 a.m., the MDS coordinator reported the medication section of the resident assessment is auto-populated and they did not catch the error of an anticoagulant being documented. [...]
- D Provide safe, appropriate pain management for a resident who requires such services.
Inspectors wroteBased on record review and interview, the facility failed to ensure a resident experiencing pain was monitored for pain for one (#39) of one sampled resident reviewed for pain. The administrator identified 39 residents who resided in the facility.
- D Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Inspectors wroteBased on record review and interview, the facility failed to ensure a resident who received psychotropic medication had an acceptable diagnosis/indication for the use of an antipsychotic medication for one (#33) of five sampled residents reviewed for unnecessary medications. The DON identified 10 residents who received antipsychotic medications.
- D Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
Inspectors wroteBased on record review and interview, the facility failed to ensure there was documentation of the coordination of care between hospice and the facility for one (#28) of one sampled resident reviewed for hospice care. The DON identified three residents who received hospice services.
July 31, 2024Complaint inspection · 1 citation
- G Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Inspectors wroteBased on observation, record review, and interview, the facility failed to provide treatment and services to prevent worsening of a pressure ulcer for one (#4) of four sampled residents reviewed for pressure ulcers. The LPN #1 identified two residents with pressure ulcers.
June 17, 2024Complaint inspection · 1 citation
- D Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Inspectors wroteBased on record review and interview, the facility failed to ensure a baseline care plan was accurate for one (#1) of three sampled residents whose care plans were reviewed. The administrator identified a census of 46 residents.
January 24, 2024Complaint inspection · 2 citations
- D Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Inspectors wroteBased on record review and interview, the facility failed to ensure all allegations of abuse were reported within two hours for one (Res #1) of three residents sampled for abuse. The facility identified two incidents of abuse which occurred in the previous five months.
- D Respond appropriately to all alleged violations.
Inspectors wroteBased on record review and interview, the facility failed to ensure all allegations of abuse were thoroughly investigated for one (Res #1) of three residents sampled for abuse. The facility identified two incidents of abuse which occurred in the previous five months.
August 18, 2023Standard inspection · 3 citations
- E Properly hold, secure, and manage each resident's personal money which is deposited with the nursing home.
Inspectors wroteBased on record review and interview, the facility failed to provide trust account residents with a quarterly account statement. The VP of Operations identified 16 residents who were in the trust account.
- E Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Inspectors wroteBased on observation and interview, the facility failed to ensure hot water was available in resident rooms for 17 of 19 resident rooms reviewed for hot water.
- D Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Inspectors wroteBased on record review and interview, the facility failed to ensure the physician responded to monthly pharmacist consultations for two (#9 and #31) of five residents reviewed for unnecessary medications. The Resident Census and Conditions of Residents, dated 08/14/23, documented 31 residents received psychoactive medications.
Fire safety inspections
9 fire safety citations on file: 4 on November 7, 2024, 1 on August 18, 2023, 4 on June 9, 2022.
Every fire safety citation9 citations
- F Install emergency lighting that can last at least 1 1/2 hours.
- F Have properly located and lighted "Exit" signs.
- E Have an alternate power supply for its alarm system.
- C Inspect, test, and maintain automatic sprinkler systems.
- E Have power receptacles that are properly grounded.
- F Have properly installed electrical wiring and gas equipment.
- E Meet requirements for sections of health care facilities separated by fire resistive construction.
- E Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
- C Have a fire alarm with audible and visual signals that transmits the alarm automatically to notify emergency forces in event of fire.
Fines and payment denials
| Date | Penalty | Amount or length |
|---|---|---|
| July 31, 2024 | Fine | $7,371 |
A payment denial means Medicare and Medicaid stopped paying for new admissions for that period.
Staffing
Hours of care per resident per day, from the payroll records every home sends CMS. Higher means more staff time with each resident.
| Measure | This home | Oklahoma | United States |
|---|---|---|---|
| All nursing staff (RN, LPN and aides) | 4.00 | 3.79 | 3.86 |
| Registered nurses | 0.36 | 0.34 | 0.69 |
| All nursing staff on weekends | 3.63 | 3.44 | 3.42 |
| Nurse aides | 3.00 | ||
| Licensed practical nurses | 0.64 | ||
| Nursing staff turnover (share who left in a year) | 73.1% | 55.5% | 45.8% |
| Registered nurse turnover | not reported | 53.6% | 42.9% |
| Administrators who left | 0 |
CMS expects 2.97 hours a day for residents as sick as this home's (its case-mix figure). The staffing star compares the two.
Staffing by quarter, from daily payroll records
Every nursing home sends CMS its staff hours for each day (the Payroll Based Journal). Here they are added up by quarter. The latest quarter is the one behind the figures above. In January to March 2026, nursing staff hours per resident were 4.15 on weekdays and 3.63 on weekends, 13% lower on weekends (nationally, weekends ran 15% lower). Contract or agency staff worked 0.0% of nursing hours, against 5.3% nationally. Total nursing hours per resident went from 4.51 in April to June 2025 to 4.00 in January to March 2026.
| Quarter | All nursing staff | Registered nurses | Weekdays | Weekends | Contract staff share | Days with no RN hours | Residents a day |
|---|---|---|---|---|---|---|---|
| Jan to Mar 2026 | 4.00 | 0.36 | 4.15 | 3.63 | 0.0% | 0 of 90 | 37 |
| Oct to Dec 2025 | 3.53 | 0.44 | 3.68 | 3.13 | 0.0% | 0 of 92 | 41 |
| Jul to Sep 2025 | 3.95 | 0.56 | 3.96 | 3.92 | 0.0% | 0 of 92 | 35 |
| Apr to Jun 2025 | 4.51 | 0.50 | 4.63 | 4.22 | 0.0% | 2 of 91 | 36 |
| United States, Jan to Mar 2026 | 3.75 | 0.62 | 3.92 | 3.33 | 5.3% | 0.5% of days | |
| Oklahoma, Jan to Mar 2026 | 3.79 | 0.32 | 3.94 | 3.42 | 2.2% | 1.6% of days |
Hours per resident per day: staff hours in the quarter divided by resident days (the daily census CMS derives from resident assessments). Registered nurses include the director of nursing and RNs with administrative duties; aides include nurse aides in training and medication aides, as in CMS's own staffing measure. How these are calculated.
Quality measures
The measures CMS uses for the quality star. Lower is better for every one of them.
| Measure | This home | Oklahoma | US |
|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased Long Stay residents, 2025Q2-2026Q1 | 9.9 | 13.6 | 13.9 |
| Percentage of long-stay residents with a catheter inserted and left in their bladder Long Stay residents, 2025Q2-2026Q1 | 4.4 | 1.9 | 0.8 |
| Percentage of long-stay residents with a urinary tract infection Long Stay residents, 2025Q2-2026Q1 | 6.1 | 2.8 | 1.6 |
| Percentage of long-stay residents experiencing one or more falls with major injury Long Stay residents, 2025Q2-2026Q1 | 8.1 | 4.7 | 3.2 |
| Percentage of short-stay residents who newly received an antipsychotic medication Short Stay residents, 2025Q2-2026Q1 | 0.0 | 1.8 | 1.6 |
| Percentage of long-stay residents whose ability to walk independently worsened Long Stay residents, 2025Q2-2026Q1 | 10.2 | 13.7 | 14.1 |
| Percentage of long-stay residents with pressure ulcers Long Stay residents, 2025Q2-2026Q1 | 5.0 | 4.7 | 4.6 |
| Percentage of long-stay residents who received an antipsychotic medication Long Stay residents, 2025Q2-2026Q1 | 11.0 | 17.5 | 15.4 |
| Number of hospitalizations per 1000 long-stay resident days Long Stay residents, 20250101-20251231 | 2.3 | 2.3 | 1.9 |
| Number of outpatient emergency department visits per 1000 long-stay resident days Long Stay residents, 20250101-20251231 | 3.6 | 3.0 | 1.8 |
Owners and operators
Legal business name: ASPIRE MANAGEMENT LLC.
| Name | Role | Type | Share | Since |
|---|---|---|---|---|
| Aspire Management LLC | Direct ownership interest | Organization | 10/11/2016 | |
| Montgomery, Thomas | Direct ownership interest | Individual | 10/11/2016 | |
| Lowe, Tina | Corporate officer | Individual | 10/11/2016 | |
| Montgomery, Thomas | Corporate officer | Individual | 10/11/2016 | |
| Aspire Management LLC | Operational/managerial control | Organization | 10/11/2016 | |
| Bully Good Inc | Operational/managerial control | Organization | 10/11/2016 | |
| Anderson, William | Operational/managerial control | Individual | 06/01/2025 | |
| Cooley, Chelsey | Operational/managerial control | Individual | 04/04/2021 | |
| Lowe, Tina | Operational/managerial control | Individual | 10/11/2016 | |
| Montgomery, Thomas | Operational/managerial control | Individual | 10/11/2016 | |
| Aspire Management LLC | Adp of the SNF | Organization | 11/25/2025 | |
| Bully Good Inc | Adp of the SNF | Organization | 10/11/2016 | |
| Management Services Inc | Adp of the SNF | Organization | 10/01/2016 | |
| Anderson, William | Adp of the SNF | Individual | 06/01/2025 | |
| Cooley, Chelsey | Adp of the SNF | Individual | 04/04/2021 | |
| Lowe, Tina | Adp of the SNF | Individual | 10/11/2016 | |
| Montgomery, Thomas | Adp of the SNF | Individual | 10/11/2016 |
As listed in the CMS ownership file, which names owners with a 5% or greater stake and the people and companies with operational or managerial control.
Questions to ask on a visit
Chosen from this home's own inspection record.
- How do residents and families raise a complaint or grievance, and how fast is it answered?Inspectors cited 6 problems in this area, most recently on July 16, 2025: "Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely."
- When is the care plan meeting, and can family attend it?Inspectors cited 5 problems in this area, most recently on December 31, 2025: "Ensure each resident receives an accurate assessment."
- How do you prevent falls and pressure injuries, and how are families told when one happens?Inspectors cited 4 problems in this area, most recently on December 31, 2025: "Provide safe and appropriate respiratory care for a resident when needed."
- Can we see a week of menus and the kitchen, and how are special diets handled?Inspectors cited 3 problems in this area, most recently on December 31, 2025: "Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service."
Other nursing homes nearby
- McAlester Nursing & Rehab McAlester, 0.5 mi · 1 of 5 stars · 16 citations
- Mitchell Care & Rehab Center McAlester, 1.5 mi · 4 of 5 stars · 14 citations
- Heritage Hills Living & Rehabilitation Center McAlester, 2 mi · 1 of 5 stars · 52 citations
- Walnut Grove Care & Rehab Center McAlester, 3.5 mi · 2 of 5 stars · 22 citations
- Beare Manor Hartshorne, 13.2 mi · 5 of 5 stars · 11 citations
- Latimer Nursing Home Wilburton, 24.1 mi · 2 of 5 stars · 21 citations
- Tidwell Living Center Wilburton, 24.2 mi · 5 of 5 stars · 11 citations
- Lakeview Nursing & Rehab Eufaula, 24.8 mi · 4 of 5 stars · 22 citations
Oklahoma contacts for a concern about a nursing home
These are the official offices in Oklahoma. NursingHomeClear cannot take or act on complaints.
- Inspections and complaints: Oklahoma State Department of Health, Long Term Care Service, the state agency that inspects nursing homes for CMS and takes complaints about care.
- Resident advocate: Oklahoma Long-Term Care Ombudsman, Office of the Attorney General, 1-800-211-2116. The long-term care ombudsman is a free, confidential advocate for residents and families, set up under the federal Older Americans Act.
- State inspection reports: OSDH Long Term Care Surveys search, where Oklahoma publishes its own records on licensed homes.
Common questions
- What is New Hope Retirement & Care Center's Medicare star rating?
- CMS rates New Hope Retirement & Care Center 2 out of 5 stars overall, with 2 for health inspections, 4 for staffing and 2 for quality measures (CMS data as of September 1, 2026).
- How many deficiencies did New Hope Retirement & Care Center get at its last inspection?
- 8 health deficiencies at the standard inspection on December 31, 2025. The Oklahoma average is 6.4.
- Has New Hope Retirement & Care Center been fined?
- Yes. CMS lists 1 fine totaling $7,371 in the last three years.
- Does New Hope Retirement & Care Center accept Medicaid?
- It is certified to take Medicaid (CMS lists it as "Medicare and Medicaid"). Certification does not mean a Medicaid bed is open: ask the admissions office.
- Who owns New Hope Retirement & Care Center?
- CMS lists 17 owners and managers. Legal business name: ASPIRE MANAGEMENT LLC.
Sources
- Ratings, staffing and fines: CMS Provider Information, released September 30, 2026, data as of September 1, 2026.
- Citations: CMS Health Deficiencies and Fire Safety Deficiencies.
- Owners: CMS Ownership. Penalties: CMS Penalties.
- Staffing by quarter: CMS Payroll Based Journal Daily Nurse Staffing, April 2025 to March 2026, summed by NursingHomeClear.
- Inspector summaries: CMS Full Statement of Deficiencies (CMS-2567 text), data as of September 1, 2026. Each quote is the part of the statement before the detailed findings.
- Inspection reports with the inspectors' full notes are on this home's Medicare.gov page.
- Something wrong on this page? Ask for a correction. We fix errors in our copy of the data; findings themselves can only be changed by CMS and the state.
- NursingHomeClear is independent and not affiliated with CMS, Medicare or any state agency. This page reports federal records; it does not rate, recommend or endorse any home, and it is not medical or legal advice.