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Overlook Nursing and Rehabilitation Center

14 Rock Avenue, Pascoag, RI 02859 · Providence County · (401) 568-2549

100 certified beds, about 86 residents a day · For profit - Limited Liability company · Medicare and Medicaid since 1989

Certified for Medicaid Certified for Medicare
Overall
3 of 5
Health inspections
3 of 5
Staffing
4 of 5
Quality measures
2 of 5

CMS Care Compare ratings, data as of September 1, 2026 · CCN 415045 · See it on Medicare.gov · Compare with other homes

The record in brief

At its most recent standard inspection, on May 6, 2025, inspectors cited 13 health deficiencies (the Rhode Island average is 9.3, the national average 9.2).

Of 23 health citations since May 2023, 1 was rated as actual harm or immediate jeopardy to residents.

CMS lists 1 fine totaling $10,358 in the last three years; the largest was $10,358, and the latest is dated March 31, 2025.

Nurses and nurse aides worked 3.71 hours per resident per day, against 3.71 across Rhode Island and 3.86 nationally. Registered nurses accounted for 0.74 of those hours.

40.7% of nursing staff left within the year CMS measured (Rhode Island average 40.6%).

CMS links it to Eden Healthcare, an affiliated group of 7 nursing homes.

Health inspections

Federal rules call for a standard inspection at least every 15 months, plus a visit whenever a complaint is filed. Each mark below is one citation, colored by how serious inspectors rated it. How to read a citation.

Under each citation, the quoted text is the inspector's own summary from the federal statement of deficiencies (CMS form 2567), word for word apart from a privacy scrub; CMS removes residents' and staff names before it publishes the text. The full notes are on Medicare.gov.

Potential for minimal harm Potential for more than minimal harm Actual harm Immediate jeopardy Found on a complaint visit

Where its citations fall on CMS's grid

CMS rates every citation by how much harm it caused (rows) and how many residents it touched (columns). The count in each box is this home's, across all 23 health citations on file.

Severity
Isolated
Pattern
Widespread
Immediate jeopardy
0J
0K
0L
Actual harm
1G
0H
0I
Potential for more than minimal harm
17D
4E
1F
Potential for minimal harm
0A
0B
0C
May 6, 2025Standard inspection · 13 citations
  1. G
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    F689 · Quality of Life and Care · Actual harm, isolated · Corrected (the home has a date of correction) June 5, 2025
    Inspectors wroteBased on record review, resident and staff interviews, it has been determined that the facility failed to ensure that a resident's environment remains as free of accident hazards as possible for 1 of 1 resident reviewed who sustained a burn, Resident ID #27.
  2. F
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    F812 · Nutrition and Dietary · No actual harm, potential for more than minimal harm, widespread · Corrected (the home has a date of correction) June 5, 2025
    Inspectors wroteBased on surveyor observation, record review, and staff interview, it has been determined that the facility failed to ensure that food is stored and distributed in accordance with professional standards for food service safety, relative to the main kitchen and 2 of 2 kitchenettes observed.
  3. E
    Implement a program that monitors antibiotic use.
    F881 · Infection Control · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) June 5, 2025
    Inspectors wroteBased on record review and staff interview, it has been determined that the facility failed to establish an Infection Prevention and Control Program (IPCP) that must include, at a minimum, an antibiotic stewardship program which includes antibiotic use protocols and a system to monitor antibiotic use to ensure that residents who require an antibiotic, are prescribed the appropriate antibiotic for 3 of 3 residents reviewed for antibiotic use, Resident ID #s 1, 12, and 343. Additionally, the facility failed to develop or maintain and Antibiotic Stewardship Team.
  4. E
    Develop and implement policies and procedures for flu and pneumonia vaccinations.
    F883 · Infection Control · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) June 5, 2025
    Inspectors wroteBased on record review and staff interview, it has been determined that the facility failed to ensure the resident's medical record includes documentation that the resident either received the pneumococcal vaccination or did not receive the vaccination due to medical contraindications or refusal, for 3 of 5 residents reviewed, Resident ID #s 21, 32, and 37.
  5. D
    Ensure that residents are fully informed and understand their health status, care and treatments.
    F552 · Resident Rights · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) June 5, 2025
    Inspectors wroteBased on record review, staff, resident, and resident representative interview, it has been determined that the facility failed to inform the resident and/or resident's representative, in advance, of the care to be furnished by the physician or other provider, of the risks and benefits of proposed care or treatment alternatives relative to the ordering of, and administration of, a medication prescribed to treat high blood pressure for 1 of 1 resident reviewed for the use of amlodipine, Resident ID #84.
  6. D
    Respond appropriately to all alleged violations.
    F610 · Freedom from Abuse, Neglect, and Exploitation · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) June 5, 2025
    Inspectors wroteBased on record review and staff interview, it has been determined that the facility failed to ensure that a resident with an injury of unknown origin was thoroughly investigated for 2 of 2 residents reviewed for skin tears, Resident ID #s 19 and 27.
  7. D
    Ensure services provided by the nursing facility meet professional standards of quality.
    F658 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) June 5, 2025
    Inspectors wroteBased on record review and staff interview, it has been determined that the facility failed to ensure that services provided meet professional standards of quality and practices relative to 1 of 2 residents reviewed for Abnormal Involuntary Movement Scale (AIMS) Assessments, Resident ID #23, and 1 of 1 resident reviewed that receives insulin without blood sugar monitoring in place, Resident ID #48. 1. Record review revealed Resident ID #23 was readmitted to the facility in August of 2022 with diagnoses including, but not limited to, anxiety, bipolar disorder, post-traumatic stress disorder (PTSD), and panic disorder. Review of the resident's care plan revealed a focus area dated 6/1/2022 for psychotropic medication (a medication that affects behavior, mood, thoughts, or perception) use and to complete an AIMS Assessment as directed. [...]
  8. D
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    F684 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) June 5, 2025
    Inspectors wroteBased on record review, staff, and resident interview, it has been determined that the facility failed to ensure that services provided by the facility meet professional standards of quality relative to following physician's orders for 1 of 2 residents reviewed for orthostatic blood pressures (a form of low blood pressure that happens when standing after sitting or lying down that may cause dizziness, lightheadedness, and fainting), Resident ID #23, and for 1 of 2 residents reviewed for physician referrals for appointments, Resident ID #52.
  9. D
    Provide appropriate pressure ulcer care and prevent new ulcers from developing.
    F686 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) June 5, 2025
    Inspectors wroteBased on surveyor observation, record review and staff interview, it has been determined that the facility failed to ensure that a resident with pressure ulcers receives necessary treatment and services, consistent with professional standards of practice, to promote healing, prevent infection and prevent new ulcers from developing for 1 of 1 resident observed for wound care, Resident ID #52.
  10. D
    Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
    F690 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) June 5, 2025
    Inspectors wroteBased on surveyor observation, record review, and staff interview it has been determined that the facility failed to provide appropriate treatment and services for 1 of 3 residents reviewed with a foley catheter (a hollow, partially flexible tube that collects urine from the bladder and leads to a drainage bag), Resident ID #35, and for 1 of 2 residents with a suprapubic catheter (SP tube, a medical device that drains urine from the bladder through a small incision in the abdomen) Resident ID #45. Additionally, the facility failed to assess for the removal of a urinary catheter for 1 of 1 resident reviewed requiring a trial void, Resident ID #39.
  11. D
    Provide safe and appropriate respiratory care for a resident when needed.
    F695 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) June 5, 2025
    Inspectors wroteBased on surveyor observation, record review, and staff interview, it has been determined that the facility failed to provide respiratory care consistent with professional standards of practice for 1 of 1 resident reviewed for oxygen use, Resident ID #7.
  12. D
    Ensure each resident’s drug regimen must be free from unnecessary drugs.
    F757 · Pharmacy Service · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) June 5, 2025
    Inspectors wroteBased on record review and staff interview, it has been determined that the facility failed to ensure that the resident's drug regimen is free from unnecessary drugs for 1 of 2 residents reviewed for a urinary tract infection (UTI), Resident ID #45.
  13. D
    Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
    F842 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) June 5, 2025
    Inspectors wroteBased on record review and staff interview, it has been determined that the facility failed to accurately maintain the resident's medical record in accordance with accepted professional standards and practices for 1 of 1 resident reviewed for oxygen use, Resident ID #7, and 1 of 2 residents reviewed for Abnormal Involuntary Movement Scale (AIMS) Assessments, Resident ID #23.
March 31, 2025Complaint inspection · 1 citation
  1. D
    Ensure services provided by the nursing facility meet professional standards of quality.
    F658 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) April 30, 2025
    Inspectors wroteBased on record review and staff interview, it has been determined that the facility failed to ensure that services provided meet professional standards of quality relative to a post fall transfer for 1 of 1 resident reviewed for injury, Resident ID #1.
June 14, 2024Standard inspection · 3 citations
  1. E
    Ensure services provided by the nursing facility meet professional standards of quality.
    F658 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) July 14, 2024
    Inspectors wroteBased on surveyor observation, record review and staff interview, it has been determined that the facility failed to ensure that services being provided meet professional standards of practice relative to following physician's orders for 1 of 1 resident with waffle boots (an off-loading device), Resident ID #60 and 1 of 1 resident receiving Nystatin powder (antifungal treatment), Resident ID #3.
  2. D
    Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
    F578 · Resident Rights · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) July 14, 2024
    Inspectors wroteBased on record review and staff interview, it has been determined that the facility failed to ensure that residents' advance directives were consistent with the residents' electronic medical record (EMR) for 3 of 19 residents reviewed, Resident ID #s 2, 68 and 398. Additionally, the facility failed to ensure that the resident's advance directive was formulated for 1 of 4 new admissions reviewed, Resident ID #3.
  3. D
    Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
    F806 · Nutrition and Dietary · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) July 14, 2024
    Inspectors wroteBased on surveyor observation, record review and staff interview, it has been determined that the facility failed to provide food that accommodates resident allergies for 1 of 1 resident reviewed, Resident ID #29.
September 14, 2023Complaint inspection · 1 citation
  1. D
    Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
    F657 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) October 6, 2023
    Inspectors wroteBased on record review and staff interview, it has been determined that the facility failed to review and revise the resident's care plan relative to 1 of 3 residents reviewed for falls, Resident ID #3.
May 25, 2023Standard inspection · 5 citations
  1. E
    Ensure services provided by the nursing facility meet professional standards of quality.
    F658 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) June 24, 2023
    Inspectors wroteBased on record review and staff interview, it has been determined that the facility failed to ensure that services being provided meet professional standards of quality relative to following physician's orders for 3 of 18 residents reviewed, Resident ID #s 41, 60, and 282.
  2. D
    Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    F656 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) June 24, 2023
    Inspectors wroteBased on surveyor observation, record review and staff interview, it has been determined that the facility failed to ensure that a person-centered comprehensive care plan was implemented for each resident, consistent with the residents rights set forth and includes measurable objectives to meet a resident's medical, nursing, mental and psychosocial needs that are identified in the comprehensive assessment, for 1 of 1 residents reviewed for suicidal ideations, Resident ID #55.
  3. D
    Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
    F758 · Pharmacy Service · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) June 24, 2023
    Inspectors wroteBased on record review and staff interview, it has been determined that the facility failed to ensure that a resident who uses psychotropic drugs receives gradual dose reductions (GDR) unless contraindicated for 1 of 5 sample residents reviewed for psychotropic medications, Resident ID #45.
  4. D
    Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
    F842 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) June 24, 2023
    Inspectors wroteBased on surveyor observations, record review, and staff interview, it has been determined that the facility failed to maintain medical records on each resident that are complete and accurately documented, for 1 of 2 residents receiving oxygen therapy, Resident ID #132. According to Brunner and Sudarth's textbook, Medical and Surgical Nursing, 7th Edition, 1992, p. 524, as with other medications, oxygen is administered with care, and its effects on each patient are carefully assessed. Oxygen is a drug and except in emergency situations is prescribed by a physician. According to Basic Nursing, Mosby's, 3rd after administering a drug, the nurse records it immediately on the appropriate record form. Recording of the drug includes the name of the drug, dosage, route of administration, and the exact time of administration.
  5. D
    Provide and implement an infection prevention and control program.
    F880 · Infection Control · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) June 24, 2023
    Inspectors wroteBased on surveyor observation and staff interview, it has been determined that the facility failed to ensure a sanitary environment to prevent the transmission of infections, for 1 of 1 residents during medication administration of an insulin pen injection, Resident ID #35.

Fire safety inspections

14 fire safety citations on file: 7 on May 6, 2025, 4 on June 14, 2024, 3 on May 25, 2023.

Every fire safety citation14 citations
  1. F
    Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
    K 223 · May 6, 2025 · Corrected (the home has a date of correction)
  2. F
    Have stairways and smokeproof enclosures used as exits that meet safety requirements.
    K 225 · May 6, 2025 · Corrected (the home has a date of correction)
  3. F
    Have properly located and lighted "Exit" signs.
    K 293 · May 6, 2025 · Corrected (the home has a date of correction)
  4. F
    Have approved installation, maintenance and testing program for fire alarm systems.
    K 345 · May 6, 2025 · Corrected (the home has a date of correction)
  5. F
    Inspect, test, and maintain automatic sprinkler systems.
    K 353 · May 6, 2025 · Corrected (the home has a date of correction)
  6. F
    Have simulated fire drills held at unexpected times.
    K 712 · May 6, 2025 · Corrected (the home has a date of correction)
  7. F
    Ensure proper usage of power strips and extension cords.
    K 920 · May 6, 2025 · Corrected (the home has a date of correction)
  8. F
    Keep aisles, corridors, and exits free of obstruction in case of emergency.
    K 211 · June 14, 2024 · Corrected (the home has a date of correction)
  9. F
    Have generator or other power source capable of supplying service within 10 seconds.
    K 918 · June 14, 2024 · Corrected (the home has a date of correction)
  10. E
    Properly select, install, inspect, or maintain portable fire extinguishes.
    K 355 · June 14, 2024 · Corrected (the home has a date of correction)
  11. E
    Have simulated fire drills held at unexpected times.
    K 712 · June 14, 2024 · Corrected (the home has a date of correction)
  12. F
    Install emergency lighting that can last at least 1 1/2 hours.
    K 291 · May 25, 2023 · Corrected (the home has a date of correction)
  13. D
    Have properly installed electrical wiring and gas equipment.
    K 511 · May 25, 2023 · Corrected (the home has a date of correction)
  14. D
    Ensure proper usage of power strips and extension cords.
    K 920 · May 25, 2023 · Corrected (the home has a date of correction)

Fines and payment denials

DatePenaltyAmount or length
March 31, 2025Fine $10,358

A payment denial means Medicare and Medicaid stopped paying for new admissions for that period.

Staffing

Hours of care per resident per day, from the payroll records every home sends CMS. Higher means more staff time with each resident.

MeasureThis homeRhode IslandUnited States
All nursing staff (RN, LPN and aides)3.713.713.86
Registered nurses0.740.770.69
All nursing staff on weekends3.353.343.42
Nurse aides2.58
Licensed practical nurses0.39
Nursing staff turnover (share who left in a year)40.7%40.6%45.8%
Registered nurse turnover28.6%37.9%42.9%
Administrators who left0

CMS expects 3.88 hours a day for residents as sick as this home's (its case-mix figure). The staffing star compares the two.

Staffing by quarter, from daily payroll records

Every nursing home sends CMS its staff hours for each day (the Payroll Based Journal). Here they are added up by quarter. The latest quarter is the one behind the figures above. In January to March 2026, nursing staff hours per resident were 3.86 on weekdays and 3.35 on weekends, 13% lower on weekends (nationally, weekends ran 15% lower). Contract or agency staff worked 9.4% of nursing hours, against 5.3% nationally. Total nursing hours per resident went from 3.46 in April to June 2025 to 3.71 in January to March 2026.

QuarterAll nursing staffRegistered nursesWeekdaysWeekendsContract staff shareDays with no RN hoursResidents a day
Jan to Mar 20263.710.743.863.35 9.4%0 of 9086
Oct to Dec 20253.450.673.603.06 17.4%0 of 9286
Jul to Sep 20253.520.663.673.13 11.7%0 of 9286
Apr to Jun 20253.460.673.623.05 11.6%0 of 9188
United States, Jan to Mar 20263.750.623.923.335.3%0.5% of days
Rhode Island, Jan to Mar 20263.670.693.823.305.4%1% of days

Hours per resident per day: staff hours in the quarter divided by resident days (the daily census CMS derives from resident assessments). Registered nurses include the director of nursing and RNs with administrative duties; aides include nurse aides in training and medication aides, as in CMS's own staffing measure. How these are calculated.

Quality measures

The measures CMS uses for the quality star. Lower is better for every one of them.

MeasureThis homeRhode IslandUS
Percentage of long-stay residents whose need for help with daily activities has increased
Long Stay residents, 2025Q2-2026Q1
22.419.613.9
Percentage of long-stay residents with a catheter inserted and left in their bladder
Long Stay residents, 2025Q2-2026Q1
0.30.80.8
Percentage of long-stay residents with a urinary tract infection
Long Stay residents, 2025Q2-2026Q1
0.32.51.6
Percentage of long-stay residents experiencing one or more falls with major injury
Long Stay residents, 2025Q2-2026Q1
7.33.63.2
Percentage of short-stay residents who newly received an antipsychotic medication
Short Stay residents, 2025Q2-2026Q1
0.52.01.6
Percentage of long-stay residents whose ability to walk independently worsened
Long Stay residents, 2025Q2-2026Q1
13.916.814.1
Percentage of long-stay residents with pressure ulcers
Long Stay residents, 2025Q2-2026Q1
7.44.24.6
Percentage of long-stay residents who received an antipsychotic medication
Long Stay residents, 2025Q2-2026Q1
29.622.515.4
Percentage of short-stay residents who were rehospitalized after a nursing home admission
Short Stay residents, 20250101-20251231
27.724.323.8
Percentage of short-stay residents who had an outpatient emergency department visit
Short Stay residents, 20250101-20251231
19.214.612.0

Owners and operators

Legal business name: OVERLOOK EDEN OPERATIONS LLC. CMS links this home to Eden Healthcare, a group of 7 nursing homes averaging 3 stars overall.

NameRoleTypeShareSince
Gellis, Louis5% or greater direct ownership interestIndividual100%02/28/2019
Bannon, JanetW-2 managing employeeIndividual12/01/2019
Gellis, LouisCorporate officerIndividual02/28/2019

As listed in the CMS ownership file, which names owners with a 5% or greater stake and the people and companies with operational or managerial control.

Questions to ask on a visit

Chosen from this home's own inspection record.

  1. When is the care plan meeting, and can family attend it?Inspectors cited 8 problems in this area, most recently on May 6, 2025: "Ensure services provided by the nursing facility meet professional standards of quality."
  2. How do you prevent falls and pressure injuries, and how are families told when one happens?Inspectors cited 5 problems in this area, most recently on May 6, 2025: "Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents."
  3. What changed in infection control since the last inspection, and who on staff is the infection preventionist?Inspectors cited 3 problems in this area, most recently on May 6, 2025: "Implement a program that monitors antibiotic use."
  4. Can we see a week of menus and the kitchen, and how are special diets handled?Inspectors cited 2 problems in this area, most recently on May 6, 2025: "Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards."

Other nursing homes nearby

Rhode Island contacts for a concern about a nursing home

These are the official offices in Rhode Island. NursingHomeClear cannot take or act on complaints.

Common questions

What is Overlook Nursing and Rehabilitation Center's Medicare star rating?
CMS rates Overlook Nursing and Rehabilitation Center 3 out of 5 stars overall, with 3 for health inspections, 4 for staffing and 2 for quality measures (CMS data as of September 1, 2026).
How many deficiencies did Overlook Nursing and Rehabilitation Center get at its last inspection?
13 health deficiencies at the standard inspection on May 6, 2025. The Rhode Island average is 9.3.
Has Overlook Nursing and Rehabilitation Center been fined?
Yes. CMS lists 1 fine totaling $10,358 in the last three years.
Does Overlook Nursing and Rehabilitation Center accept Medicaid?
It is certified to take Medicaid (CMS lists it as "Medicare and Medicaid"). Certification does not mean a Medicaid bed is open: ask the admissions office.
Who owns Overlook Nursing and Rehabilitation Center?
CMS lists 3 owners and managers, and links the home to Eden Healthcare. Legal business name: OVERLOOK EDEN OPERATIONS LLC.

Sources

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