Parkview Care Center
2819 North St. Joseph Ave, Evansville, IN 47720 · Vanderburgh County · (812) 424-2941
99 certified beds, about 81 residents a day · For profit - Corporation · Medicare and Medicaid since 1989
CMS Care Compare ratings, data as of September 1, 2026 · CCN 155348 · See it on Medicare.gov · Compare with other homes
The record in brief
At its most recent standard inspection, on December 11, 2025, inspectors cited 9 health deficiencies (the Indiana average is 7.2, the national average 9.2).
None of its 27 health citations since June 2023 was rated as actual harm or immediate jeopardy.
CMS lists no fines against this home in the last three years.
Nurses and nurse aides worked 3.60 hours per resident per day, against 3.69 across Indiana and 3.86 nationally. Registered nurses accounted for 0.66 of those hours.
40.2% of nursing staff left within the year CMS measured (Indiana average 45.9%).
CMS links it to Life Care Centers of America, an affiliated group of 194 nursing homes.
Health inspections
Federal rules call for a standard inspection at least every 15 months, plus a visit whenever a complaint is filed. Each mark below is one citation, colored by how serious inspectors rated it. How to read a citation.
Under each citation, the quoted text is the inspector's own summary from the federal statement of deficiencies (CMS form 2567), word for word apart from a privacy scrub; CMS removes residents' and staff names before it publishes the text. The full notes are on Medicare.gov.
Where its citations fall on CMS's grid
CMS rates every citation by how much harm it caused (rows) and how many residents it touched (columns). The count in each box is this home's, across all 27 health citations on file.
December 11, 2025Standard inspection · 9 citations
- F Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.
Inspectors wroteBased on record review and interview, the facility failed to ensure the kitchen manager met required qualifications for 1 of 1 dietary manager qualifications reviewed. 80 of 82 residents in the facility received nutrition provided by facility dietary.
- E Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Inspectors wroteBased on observation, interview, and record review, the facility failed to ensure food was prepared to meet the individual needs of residents receiving puree diet for 1 of 3 observation of puree foods.
- D Allow residents to self-administer drugs if determined clinically appropriate.
Inspectors wroteBased on observation, interview, and record review, the facility failed to ensure that residents who were self-administering medications were assessed for capability to self-administer medications for 1 of 1 residents with medications observed in their room. (Resident 2)
- D Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Inspectors wroteBased on observation, interview, and record review, the facility failed to ensure the development of a resident's comprehensive care plan for 1 of 1 residents reviewed for Respiratory Care and 1 of 5 residents reviewed for medications. (Resident 11, Resident 33)
- D Ensure services provided by the nursing facility meet professional standards of quality.
Inspectors wroteBased on interview and record review, the facility failed to ensure physician orders were followed and obtained a residents daily weight for 1 of 1 residents reviewed for hospitalizations. (Resident 81)
- D Provide safe and appropriate respiratory care for a resident when needed.
Inspectors wroteBased on observation, interview, and record review, the facility failed to ensure proper oxygen services were provided according to physician orders for 1 of 1 residents reviewed for respiratory care. (Resident 33)
- D Ensure medication error rates are not 5 percent or greater.
Inspectors wroteBased on observation, interview, and record review, the facility failed to ensure it was free of a medication error rate of greater than 5 percent for 2 of 7 residents (Resident 28 and Resident 75) observed during the medication pass. There were 25 opportunities observed with 2 errors, resulting in an 8 percent medication error rate.
- D Provide and implement an infection prevention and control program.
Inspectors wroteBased on observation, interview, and record review, the facility failed to ensure infection control practices and standards were followed in 1 of 1 residents observed for catheter care. (Resident 6) Hand hygiene was not performed correctly.
- D Develop, implement, and/or maintain an effective training program for all new and existing staff members.
Inspectors wroteBased on record review and interview, the facility failed to ensure that the staff was adequately trained to use an external catheter device for 1 of 1 residents observed with external urinary catheter. (Resident 1)
August 19, 2025Complaint inspection · 1 citation
- E Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Inspectors wroteBased on observation, interview, and record review, the facility failed to provide a safe, functional, sanitary, and comfortable environment for residents, on 3 of 3 units reviewed. The resident rooms had urine odors, damaged and unclean flooring. (Unit 100, Unit 200, Unit 300)
March 7, 2025Complaint inspection · 1 citation
- D Provide doctor's orders for the resident's immediate care at the time the resident was admitted.
Inspectors wroteBased on interview and record review, the facility failed to ensure a newly admitted resident had immediate orders for wound care for 2 of 3 residents reviewed for wounds. (Resident B, Resident C)
September 26, 2024Standard inspection, Complaint inspection · 9 citations
- E Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Inspectors wroteBased on interview and record review, the facility failed to develop care plans for 2 of 3 residents reviewed for Urinary Tract Infections (UTI), 1 of 1 residents reviewed for tube feedings, 2 of 5 residents reviewed for unnecessary medications, and 1 of 1 residents reviewed for hospice services. A care plan was not developed for residents receiving high risk medications, timeliness of tube feedings, for residents requiring assistance with transferring, and after residents received a new diagnosis and new medication orders. (Resident C, Resident N, Resident L, Resident Z, Resident J, Resident V)
- E Provide care and assistance to perform activities of daily living for any resident who is unable.
Inspectors wroteBased on interview, observation, and record review, the facility failed to ensure residents requiring assistance with Activities of Daily Living (ADLs) were bathed or assisted to bathe for 5 of 7 residents reviewed for ADL care. (Resident V, Resident P, Resident S, Resident T, Resident C)
- E Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Inspectors wroteBased on observation, record review, and interview, the facility failed to ensure proper storage of medications for 4 of 6 medication carts. Loose pills were observed in the medication cart drawers. (Cherry Lane Medication Cart, Dogwood Lane Cart 1, [NAME] Lane Cart 1, [NAME] Lane Cart 2)
- D Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Inspectors wroteBased on interview and record review, the facility failed to notify the physician and resident representative of changes in a resident's medical status for 1 of 1 residents reviewed for skin conditions and urinary tract infections. The physician was not notified of a new wound, and the resident's representative was not notified of a new wound, new diagnosis, and new medication order. (Resident C)
- D Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Inspectors wroteBased on interview, record review, and observation, the facility failed to ensure residents with limited range of motion received restorative nursing services to further prevent decrease in range of motion for 2 of 4 residents reviewed for ADL (activities of daily living) care who receive restorative nursing. (Resident V, Resident 35)
- D Provide safe and appropriate respiratory care for a resident when needed.
Inspectors wroteBased on observation, record review, and interview the facility failed to ensure an oxygen concentrator filter was being cleaned for 1 of 1 resident reviewed for respiratory care (Resident P).
- D Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Inspectors wroteBased on record review and interview, the facility failed to ensure the documentation was completed and accurate for 2 of 2 residents reviewed for accuracy of falls documentation. (Resident P and Resident 12)
- D Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
Inspectors wroteBased on interview and record review, the facility failed to ensure a communication process with hospice personnel was developed and implemented, including how the communication will be documented between the LTC (long term care) facility and the hospice provider, and to ensure that the needs of the resident were addressed. The clinical record lacked documentation of ongoing communication between facility staff and hospice staff for 1 of 1 residents reviewed for hospice. (Resident J)
- C Post nurse staffing information every day.
Inspectors wroteBased on observation, interview, and record review, the facility failed to post accurate actual hours worked for licensed and unlicensed nursing staff directly responsible for resident care per shift daily for 5 of 6 days during the annual survey period.
January 3, 2024Complaint inspection · 1 citation
- D Provide and implement an infection prevention and control program.
Inspectors wroteBased on observation, interview, and record review, the facility failed to ensure infection control practices were maintained to mitigate the spread of COVID-19 for 3 of 4 observations. Staff were observed to enter COVID- 19 positive resident rooms without the proper PPE or correct donning of PPE (Personal Protective Equipment). ( room [ROOM NUMBER], room [ROOM NUMBER], room [ROOM NUMBER],)
June 26, 2023Standard inspection · 6 citations
- E Ensure each resident receives an accurate assessment.
Inspectors wroteBased on observation, interview, and record review, the facility failed to ensure MDS (minimum data set) Assessments were accurate for 2 of 6 residents reviewed for unnecessary medications, 1 of 2 residents reviewed for dental, and 1 of 1 residents reviewed for pressure ulcers. (Resident 1, Resident 18, Resident 58, Resident 62)
- E Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Inspectors wroteBased on observation, interview, and record review, the facility failed to ensure care plan conferences were completed and care plans revised for 2 of 5 residents reviewed for Accidents, 1 of 2 residents reviewed for Care Planning, 1 of 2 residents reviewed for Dental, and 1 of 2 residents reviewed for Respiratory Care. (Resident 1, Resident 22, Resident 34, Resident 51, and Resident 62)
- D Assure that each resident’s assessment is updated at least once every 3 months.
Inspectors wroteBased on record review and interview, the facility failed to ensure a quarterly assessment Minimum Data Set (MDS) assessment was completed timely for 3 of 16 residents reviewed. (Residents 60, Resident 22, Resident 3)
- D Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Inspectors wroteBased on observation, interview, and record review, the facility failed to ensure physician orders and care plan interventions were followed for 1 of 1 residents reviewed for activities of daily living, and 1 of 1 residents reviewed for mobility. (Resident 23, Resident 62)
- D Provide care and assistance to perform activities of daily living for any resident who is unable.
Inspectors wroteBased on observation, interview, and record review, the facility failed to ensure services were provided to maintain personal hygiene for 2 of 3 residents reviewed for activities of daily living. Dependent residents were not provided showers as scheduled or according to preference. (Resident 1, Resident 62)
- C Post nurse staffing information every day.
Inspectors wroteBased on observation, interview, and record review, the facility failed to ensure the daily posted nurse staffing reflected the actual hours worked by staff for 3 of 6 days during the survey.
Fire safety inspections
32 fire safety citations on file: 15 on December 11, 2025, 13 on September 26, 2024, 4 on June 26, 2023.
Every fire safety citation32 citations
- F Implement emergency and standby power systems.
- F Provide properly protected cooking facilities.
- F Inspect, test, and maintain automatic sprinkler systems.
- F Have properly installed electrical wiring and gas equipment.
- F Have simulated fire drills held at unexpected times.
- F Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
- F Have generator or other power source capable of supplying service within 10 seconds.
- E Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
- E Install emergency lighting that can last at least 1 1/2 hours.
- E Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
- E Install an approved automatic sprinkler system.
- E Properly select, install, inspect, or maintain portable fire extinguishes.
- E Install corridor and hallway doors that block smoke.
- E Install smoke barrier doors that can resist smoke for at least 20 minutes.
- E To conduct inspection, testing and maintenance of fire doors by qualified individuals.
- F Implement emergency and standby power systems.
- F Have approved installation, maintenance and testing program for fire alarm systems.
- F Follow proper procedures when the fire alarm was out of service for more than 4 hours.
- F Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.
- F Properly select, install, inspect, or maintain portable fire extinguishes.
- F Provide a written emergency evacuation plan.
- F Have simulated fire drills held at unexpected times.
- F Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
- F Have generator or other power source capable of supplying service within 10 seconds.
- E Have properly located and lighted "Exit" signs.
- E Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
- E To conduct inspection, testing and maintenance of fire doors by qualified individuals.
- E Ensure proper usage of power strips and extension cords.
- F Inspect, test, and maintain automatic sprinkler systems.
- F Have simulated fire drills held at unexpected times.
- E Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
- C Meet other general requirements that are deficient.
Fines and payment denials
CMS lists no fines or payment denials against this home in the last three years. The national average is 0.9 fines per home.
Staffing
Hours of care per resident per day, from the payroll records every home sends CMS. Higher means more staff time with each resident.
| Measure | This home | Indiana | United States |
|---|---|---|---|
| All nursing staff (RN, LPN and aides) | 3.60 | 3.69 | 3.86 |
| Registered nurses | 0.66 | 0.67 | 0.69 |
| All nursing staff on weekends | 3.25 | 3.25 | 3.42 |
| Nurse aides | 2.29 | ||
| Licensed practical nurses | 0.65 | ||
| Nursing staff turnover (share who left in a year) | 40.2% | 45.9% | 45.8% |
| Registered nurse turnover | 33.3% | 40.3% | 42.9% |
| Administrators who left | 2 |
CMS expects 3.69 hours a day for residents as sick as this home's (its case-mix figure). The staffing star compares the two.
Staffing by quarter, from daily payroll records
Every nursing home sends CMS its staff hours for each day (the Payroll Based Journal). Here they are added up by quarter. The latest quarter is the one behind the figures above. In January to March 2026, nursing staff hours per resident were 3.74 on weekdays and 3.25 on weekends, 13% lower on weekends (nationally, weekends ran 15% lower). Contract or agency staff worked 0.0% of nursing hours, against 5.3% nationally. Total nursing hours per resident went from 3.47 in April to June 2025 to 3.60 in January to March 2026.
| Quarter | All nursing staff | Registered nurses | Weekdays | Weekends | Contract staff share | Days with no RN hours | Residents a day |
|---|---|---|---|---|---|---|---|
| Jan to Mar 2026 | 3.60 | 0.66 | 3.74 | 3.25 | 0.0% | 0 of 90 | 81 |
| Oct to Dec 2025 | 3.76 | 0.66 | 3.93 | 3.31 | 0.0% | 0 of 92 | 80 |
| Jul to Sep 2025 | 3.68 | 0.68 | 3.83 | 3.31 | 0.0% | 0 of 92 | 76 |
| Apr to Jun 2025 | 3.47 | 0.56 | 3.57 | 3.22 | 0.0% | 0 of 91 | 78 |
| United States, Jan to Mar 2026 | 3.75 | 0.62 | 3.92 | 3.33 | 5.3% | 0.5% of days | |
| Indiana, Jan to Mar 2026 | 3.63 | 0.62 | 3.80 | 3.19 | 3.4% | 0.4% of days |
Hours per resident per day: staff hours in the quarter divided by resident days (the daily census CMS derives from resident assessments). Registered nurses include the director of nursing and RNs with administrative duties; aides include nurse aides in training and medication aides, as in CMS's own staffing measure. How these are calculated.
Quality measures
The measures CMS uses for the quality star. Lower is better for every one of them.
| Measure | This home | Indiana | US |
|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased Long Stay residents, 2025Q2-2026Q1 | 6.0 | 11.0 | 13.9 |
| Percentage of long-stay residents with a catheter inserted and left in their bladder Long Stay residents, 2025Q2-2026Q1 | 0.0 | 0.4 | 0.8 |
| Percentage of long-stay residents with a urinary tract infection Long Stay residents, 2025Q2-2026Q1 | 0.0 | 1.1 | 1.6 |
| Percentage of long-stay residents experiencing one or more falls with major injury Long Stay residents, 2025Q2-2026Q1 | 0.4 | 3.9 | 3.2 |
| Percentage of short-stay residents who newly received an antipsychotic medication Short Stay residents, 2025Q2-2026Q1 | 0.0 | 1.2 | 1.6 |
| Percentage of long-stay residents whose ability to walk independently worsened Long Stay residents, 2025Q2-2026Q1 | 13.6 | 11.9 | 14.1 |
| Percentage of long-stay residents with pressure ulcers Long Stay residents, 2025Q2-2026Q1 | 3.4 | 3.6 | 4.6 |
| Percentage of long-stay residents who received an antipsychotic medication Long Stay residents, 2025Q2-2026Q1 | 6.8 | 13.6 | 15.4 |
| Percentage of short-stay residents who were rehospitalized after a nursing home admission Short Stay residents, 20250101-20251231 | 24.8 | 22.2 | 23.8 |
| Percentage of short-stay residents who had an outpatient emergency department visit Short Stay residents, 20250101-20251231 | 6.5 | 10.8 | 12.0 |
| Number of hospitalizations per 1000 long-stay resident days Long Stay residents, 20250101-20251231 | 1.8 | 1.6 | 1.9 |
| Number of outpatient emergency department visits per 1000 long-stay resident days Long Stay residents, 20250101-20251231 | 1.5 | 1.4 | 1.8 |
Owners and operators
Legal business name: HENDRICKS COUNTY HOSPITAL. CMS links this home to Life Care Centers of America, a group of 194 nursing homes averaging 3.4 stars overall.
| Name | Role | Type | Share | Since |
|---|---|---|---|---|
| Engels, Erin | Managing control - governing body | Individual | 10/01/2018 | |
| Gentry, Mark | Managing control - governing body | Individual | 01/12/2022 | |
| Starkey, Tyler | Managing control - governing body | Individual | 08/01/2020 | |
| Waite, John | Managing control - governing body | Individual | 08/01/2020 | |
| Whicker, Timothy | Managing control - governing body | Individual | 01/12/2022 | |
| Fenoughty, Deanna | Corporate officer | Individual | 07/10/2023 | |
| Consolidated Resources Health Care Fund I LP | Operational/managerial control | Organization | 10/01/2018 | |
| Life Care Centers of America, Inc. | Operational/managerial control | Organization | 10/01/2018 | |
| Fenoughty, Deanna | Operational/managerial control | Individual | 07/10/2023 | |
| Fletcher, Todd | Operational/managerial control | Individual | 10/01/2018 | |
| Henry, Terry | Operational/managerial control | Individual | 10/01/2018 | |
| Jones, Tamela | Operational/managerial control | Individual | 06/20/2024 | |
| Lay, Lisa | Operational/managerial control | Individual | 10/01/2018 | |
| Preston, Aubrey | Operational/managerial control | Individual | 10/01/2018 | |
| Swanker, Richard | Operational/managerial control | Individual | 10/01/2018 | |
| Thurmond, Joan | Operational/managerial control | Individual | 10/01/2018 | |
| Volkman, Sarah | Operational/managerial control | Individual | 01/01/2025 | |
| Ziegler, James | Operational/managerial control | Individual | 10/01/2018 | |
| Engels, Erin | Trustee of the SNF | Individual | 10/01/2018 | |
| Gentry, Mark | Trustee of the SNF | Individual | 01/12/2022 | |
| Starkey, Tyler | Trustee of the SNF | Individual | 08/01/2020 | |
| Waite, John | Trustee of the SNF | Individual | 08/01/2020 | |
| Whicker, Timothy | Trustee of the SNF | Individual | 01/12/2022 | |
| Consolidated Resources Health Care Fund I LP | Adp of the SNF | Organization | 10/01/2018 | |
| Hendricks County Hospital | Adp of the SNF | Organization | 02/24/2025 | |
| Life Care Centers of America, Inc. | Adp of the SNF | Organization | 03/13/2025 | |
| Jones, Tamela | Adp of the SNF | Individual | 06/20/2024 | |
| Preston, Forrest | Adp of the SNF | Individual | 10/01/2018 | |
| Volkman, Sarah | Adp of the SNF | Individual | 01/01/2025 |
As listed in the CMS ownership file, which names owners with a 5% or greater stake and the people and companies with operational or managerial control.
Questions to ask on a visit
Chosen from this home's own inspection record.
- When is the care plan meeting, and can family attend it?Inspectors cited 9 problems in this area, most recently on December 11, 2025: "Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured."
- How do you prevent falls and pressure injuries, and how are families told when one happens?Inspectors cited 5 problems in this area, most recently on December 11, 2025: "Provide safe and appropriate respiratory care for a resident when needed."
- Can we see a week of menus and the kitchen, and how are special diets handled?Inspectors cited 2 problems in this area, most recently on December 11, 2025: "Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician."
- How do residents and families raise a complaint or grievance, and how fast is it answered?Inspectors cited 2 problems in this area, most recently on December 11, 2025: "Allow residents to self-administer drugs if determined clinically appropriate."
- How long has the current administrator been here?CMS counts 2 administrators who left in the period it measured.
Other nursing homes nearby
- River Bend Nursing and Rehabilitation Evansville, 1.3 mi · 1 of 5 stars · 56 citations
- Heritage Center Evansville, 1.3 mi · 2 of 5 stars · 31 citations
- North Park Nursing Center Evansville, 1.6 mi · 4 of 5 stars · 26 citations
- Envive of River City Evansville, 1.9 mi · 1 of 5 stars · 41 citations
- Brickyard Healthcare - Woodbridge Care Center Evansville, 1.9 mi · 3 of 5 stars · 35 citations
- Columbia Healthcare Center Evansville, 2 mi · 2 of 5 stars · 36 citations
- Bethel Manor Evansville, 2.3 mi · 2 of 5 stars · 32 citations
- Park Terrace Village Evansville, 3.2 mi · 2 of 5 stars · 34 citations
Indiana contacts for a concern about a nursing home
These are the official offices in Indiana. NursingHomeClear cannot take or act on complaints.
- Inspections and complaints: Indiana Department of Health, Division of Long-Term Care, the state agency that inspects nursing homes for CMS and takes complaints about care.
- Resident advocate: Indiana Long-Term Care Ombudsman Program, 800-622-4484. The long-term care ombudsman is a free, confidential advocate for residents and families, set up under the federal Older Americans Act.
- State inspection reports: Indiana Department of Health, Nursing Home Report Cards, where Indiana publishes its own records on licensed homes.
Common questions
- What is Parkview Care Center's Medicare star rating?
- CMS rates Parkview Care Center 3 out of 5 stars overall, with 2 for health inspections, 3 for staffing and 5 for quality measures (CMS data as of September 1, 2026).
- How many deficiencies did Parkview Care Center get at its last inspection?
- 9 health deficiencies at the standard inspection on December 11, 2025. The Indiana average is 7.2.
- Has Parkview Care Center been fined?
- CMS lists no fines in the last three years.
- Does Parkview Care Center accept Medicaid?
- It is certified to take Medicaid (CMS lists it as "Medicare and Medicaid"). Certification does not mean a Medicaid bed is open: ask the admissions office.
- Who owns Parkview Care Center?
- CMS lists 29 owners and managers, and links the home to Life Care Centers of America. Legal business name: HENDRICKS COUNTY HOSPITAL.
Sources
- Ratings, staffing and fines: CMS Provider Information, released September 30, 2026, data as of September 1, 2026.
- Citations: CMS Health Deficiencies and Fire Safety Deficiencies.
- Owners: CMS Ownership. Penalties: CMS Penalties.
- Staffing by quarter: CMS Payroll Based Journal Daily Nurse Staffing, April 2025 to March 2026, summed by NursingHomeClear.
- Inspector summaries: CMS Full Statement of Deficiencies (CMS-2567 text), data as of September 1, 2026. Each quote is the part of the statement before the detailed findings.
- Inspection reports with the inspectors' full notes are on this home's Medicare.gov page.
- Something wrong on this page? Ask for a correction. We fix errors in our copy of the data; findings themselves can only be changed by CMS and the state.
- NursingHomeClear is independent and not affiliated with CMS, Medicare or any state agency. This page reports federal records; it does not rate, recommend or endorse any home, and it is not medical or legal advice.