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Parkview Health Care Facility

119 West Forest, Bolivar, MO 65613 · Polk County · (417) 326-3000

78 certified beds, about 70 residents a day · Non profit - Corporation · Medicare and Medicaid since 1992

Certified for Medicaid Certified for Medicare
Overall
4 of 5
Health inspections
4 of 5
Staffing
3 of 5
Quality measures
4 of 5

CMS Care Compare ratings, data as of September 1, 2026 · CCN 265519 · See it on Medicare.gov · Compare with other homes

The record in brief

At its most recent standard inspection, on November 22, 2024, inspectors cited 7 health deficiencies (the Missouri average is 11.4, the national average 9.2).

None of its 9 health citations since November 2019 was rated as actual harm or immediate jeopardy.

CMS lists no fines against this home in the last three years.

Nurses and nurse aides worked 3.79 hours per resident per day, against 3.43 across Missouri and 3.86 nationally. Registered nurses accounted for 0.53 of those hours.

47.1% of nursing staff left within the year CMS measured (Missouri average 56.0%).

CMS links it to Citizens Memorial Health Care, an affiliated group of 6 nursing homes.

Health inspections

Federal rules call for a standard inspection at least every 15 months, plus a visit whenever a complaint is filed. Each mark below is one citation, colored by how serious inspectors rated it. How to read a citation.

Under each citation, the quoted text is the inspector's own summary from the federal statement of deficiencies (CMS form 2567), word for word apart from a privacy scrub; CMS removes residents' and staff names before it publishes the text. The full notes are on Medicare.gov.

Potential for minimal harm Potential for more than minimal harm Actual harm Immediate jeopardy Found on a complaint visit

Where its citations fall on CMS's grid

CMS rates every citation by how much harm it caused (rows) and how many residents it touched (columns). The count in each box is this home's, across all 9 health citations on file.

Severity
Isolated
Pattern
Widespread
Immediate jeopardy
0J
0K
0L
Actual harm
0G
0H
0I
Potential for more than minimal harm
9D
0E
0F
Potential for minimal harm
0A
0B
0C
January 16, 2025Complaint inspection · 1 citation
  1. D
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    F684 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) February 1, 2025
November 22, 2024Standard inspection · 7 citations
  1. D
    Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
    F550 · Resident Rights · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) January 2, 2025
    Inspectors wroteBasedonobservation interview and record review, thefacilityfailedensure the dignity of all residents was maintained at all times when stafffailedtoensure one resident's (Resident #23) catheter (a sterile tube inserted into the bladder to drain urine) bagwas coveredwithadignitybag when visible to others. A sample of 17 residents was reviewed in a facility with a census of 65. Reviewofthefacilityspolicytitled ResidentRights Rules andRegulations, updated10/01/21, showedthefollowinginformation -Residentshavetherighttobetreatedwithdignityandrespect -Residentshavetherighttoprivacyandrespectregardingaccommodations personalcare medicaltreatment writtenandtelephonecommunications andvisitswithotherindividuals 1. Reviewoftheresidentsfacesheet(brieflookatresidentinformation showedthefollowinginformation -admission date of 10/15/22; [...]
  2. D
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    F684 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) February 1, 2025
    Inspectors wroteBased on observation, interview, and record review, the facility failed to provide care to all residents per standards of practice when staff failed to transcribe a physician order change in breathing treatments and failed to administer the breathing treatments as order for one resident (Resident #1). The facility census was 70. Review of facility policy, Physician Orders, reviewed November 2024, showed the following: -In most circumstances, orders should be entered electronically by the practitioner; -Verbal or telephone orders may be given to providers (for example, a nursing facility) only if there is an emergency situation when the electronic entry may delay care, or if computer access is not available to the practitioner; -Upon receipt of a written or faxed order, staff will scan the order into the resident's electronic medical records (EMR). [...]
  3. D
    Provide appropriate pressure ulcer care and prevent new ulcers from developing.
    F686 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) January 2, 2025
    Inspectors wroteBasedonobservation interview andrecordreview thefacilityfailedtoprovidepressure ulcer care consistent with standards of practice when the facility failed to consistently document regarding all wounds and failed to care plan regarding new wounds in a timely fashion for one oneresident (Resident#23) withe multiple pressure wounds. A sample of 17 residents was reviewed in a home with a census of 65. ReviewofthefacilityspolicytitledPressureUlcerWoundAssessmentandTreatment, lastrevisedon11/24, showedthefollowinginformation -Basicpreventionincludestoencouragehydration offermoisturizingcream provideincontinencecare repositioninbedorchart accordingtotheindividualpatientneeds caregoals tissuetolerance andresponsetotreatment avoidpositioningoncurrentpressureulcerwound. [...]
  4. D
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    F689 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) January 2, 2025
    Inspectors wroteBased on observation, interview, and record review, the facility failed to ensure an environment as free from accident hazards as possible when staff continued to transfer one resident (Resident #14) with a lift that required resident participation after to two prior falls using the same lift and after the resident showed a decline in his/her ability to bear weight. A sample of 17 residents was reviewed in a facility with a census of 65. Review of the facility's policy titled Resident Handling, revised on 04/22, showed the following information: -Mobility and transfer decision flow chart is utilized when selecting appropriate assistive equipment and devices during assessment of resident capabilities for care planning and prior to patient handling activity. When indicated on the patient care plan, the required assistive devices may be varied according to the decision flow chart. [...]
  5. D
    Provide safe and appropriate respiratory care for a resident when needed.
    F695 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) January 2, 2025
    Inspectors wroteBased on observation, interview, and record review, the facility failed to provide respiratory care per standard of practice when staff failed to obtain physician orders for care of a continuous positive airway pressure machine (CPAP - a treatment for sleep apnea (sleep disorder that causes people to stop breathing or breathe shallowly while they sleep)) and failed to consistently clean the CPAP canister, tubing, and face mask for one resident (Resident #53) with a CPAP. The facility census was 65. 1. Review of Resident #53's face sheet showed: -admission date of 10/25/24; -Diagnosis included chronic respiratory failure with hypoxia (inadequate oxygen in the body tissues). Review of the resident's admission Minimum Data Set (MDS - a federally mandated comprehensive assessment tool completed by facility staff), dated 10/31/24, showed the following: -Cognitively intact; [...]
  6. D
    Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
    F700 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) January 2, 2025
    Inspectors wroteBased on observation, interview, and record review, the facility failed to document assessment for risk for entrapment and obtain informed consent prior to bed rail use for one resident (Resident #23) out of 17 sampled residents. The facility census was 65. Review showed the facility did not provide a policy regarding bed rail use. 1. Review of Resident #23's face sheet (brief look at resident information) showed the following information: -admission date 10/15/22; -Diagnoses included acute metabolic acidosis (too much acid in the blood). Review of the resident's admission Minimum Data Set (MDS - a federally mandated assessment tool filled out by facility staff), dated 10/31/24, showed the resident required supervision for rolling from left to right and required substantial to maximum assistance from staff for moving from lying on the back to sitting on the side of the bed. [...]
  7. D
    Provide and implement an infection prevention and control program.
    F880 · Infection Control · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) January 2, 2025
    Inspectors wroteBased on observation, interview, and record review, the facility failed to maintain a complete and effective infection control program when staff failed to follow hand hygiene procedures and handle equipment in a manner to prevent transmission of infections agents per standards of practice for one resident (Resident #23) out of 17 sampled residents. The facility census was 65. Review of the facility's policy titled, Infection Prevention Annual Plan and Program Evaluation, dated 05/24, showed the following information: -Maintain a sanitary environment to minimize, reduce, or eliminate the risk of infection and communicable disease; -Ensure safe practices for cleaning and disinfecting environmental surfaces; -Ensure proper handling, storage, and disinfection of multi-patient use medical equipment; [...]
September 10, 2024Complaint inspection · 1 citation
  1. D
    Provide and implement an infection prevention and control program.
    F880 · Infection Control · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) October 4, 2024
    Inspectors wroteBased on observation, interview, and record review, the facility failed to establish and maintain an effective infection control program when the facility failed to implement an enhanced barrier precaution (EBP - an infection control intervention designed to reduce transmission of multidrug-resistant organisms (MDRO) that employs targeted gown and glove use during high contact resident care activities) policy timely and when staff failed to follow infection control practices, per standard of practice, when proving would care to residents (Resident #1 and Resident #2) putting the wounds at risk for contamination. The facility census was 67. Review of the facility's policy titled, Enhanced Barrier Precautions for Long Term Care, IP02-08, effective 09/2024, showed the following: -It is the policy of the facility to implement EBP for the prevention of transmission of MDROs; [...]
December 1, 2022Standard inspection · 0 citations
November 1, 2019Standard inspection · 0 citations

Fire safety inspections

1 fire safety citation on file: 1 on December 1, 2022.

Every fire safety citation1 citation
  1. E
    Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
    K 222 · December 1, 2022 · Corrected (the home has a date of correction)

Fines and payment denials

CMS lists no fines or payment denials against this home in the last three years. The national average is 0.9 fines per home.

Staffing

Hours of care per resident per day, from the payroll records every home sends CMS. Higher means more staff time with each resident.

MeasureThis homeMissouriUnited States
All nursing staff (RN, LPN and aides)3.793.433.86
Registered nurses0.530.460.69
All nursing staff on weekends3.353.013.42
Nurse aides2.74
Licensed practical nurses0.52
Nursing staff turnover (share who left in a year)47.1%56.0%45.8%
Registered nurse turnover37.5%47.8%42.9%
Administrators who left0

CMS expects 3.60 hours a day for residents as sick as this home's (its case-mix figure). The staffing star compares the two.

Staffing by quarter, from daily payroll records

Every nursing home sends CMS its staff hours for each day (the Payroll Based Journal). Here they are added up by quarter. The latest quarter is the one behind the figures above. In January to March 2026, nursing staff hours per resident were 3.97 on weekdays and 3.35 on weekends, 16% lower on weekends (nationally, weekends ran 15% lower). Contract or agency staff worked 0.0% of nursing hours, against 5.3% nationally. Total nursing hours per resident went from 3.37 in April to June 2025 to 3.79 in January to March 2026.

QuarterAll nursing staffRegistered nursesWeekdaysWeekendsContract staff shareDays with no RN hoursResidents a day
Jan to Mar 20263.790.533.973.35 0.0%0 of 9070
Oct to Dec 20253.460.423.593.15 0.0%0 of 9272
Jul to Sep 20253.410.523.573.03 0.0%0 of 9269
Apr to Jun 20253.370.373.513.03 0.0%0 of 9170
United States, Jan to Mar 20263.750.623.923.335.3%0.5% of days
Missouri, Jan to Mar 20263.340.403.502.933.9%1.1% of days

Hours per resident per day: staff hours in the quarter divided by resident days (the daily census CMS derives from resident assessments). Registered nurses include the director of nursing and RNs with administrative duties; aides include nurse aides in training and medication aides, as in CMS's own staffing measure. How these are calculated.

Staff pay reports

Staff pay at this home

No staff pay figure for this home has passed review yet. A figure appears only after at least 5 reports from at least 3 different people, sent over at least 60 days, have passed review.

Official wage estimates for Missouri

JobMedianMiddle halfEmployed
Missouri, all employers
CNAs (nursing assistants)$18.11$17.02 to $20.0034,050
LPNs and LVNs$29.58$27.06 to $33.7714,700
Registered nurses$39.32$36.56 to $47.3976,310
United States, nursing care facilities
CNAs (nursing assistants)$20.67$17.91 to $22.55534,270
LPNs and LVNs$33.86$30.05 to $37.40188,210
Registered nurses$41.11$37.85 to $47.68142,270

Hourly wages; the middle half runs from the 25th to the 75th percentile. Source: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics, May 2025. BLS has no separate estimate for medication aides. These are survey estimates for whole occupations, not figures for any one home.

How staff pay reports work · CNA pay by state

Quality measures

The measures CMS uses for the quality star. Lower is better for every one of them.

MeasureThis homeMissouriUS
Percentage of long-stay residents whose need for help with daily activities has increased
Long Stay residents, 2025Q2-2026Q1
26.218.113.9
Percentage of long-stay residents with a catheter inserted and left in their bladder
Long Stay residents, 2025Q2-2026Q1
0.01.10.8
Percentage of long-stay residents with a urinary tract infection
Long Stay residents, 2025Q2-2026Q1
2.22.31.6
Percentage of long-stay residents experiencing one or more falls with major injury
Long Stay residents, 2025Q2-2026Q1
4.34.13.2
Percentage of short-stay residents who newly received an antipsychotic medication
Short Stay residents, 2025Q2-2026Q1
1.12.21.6
Percentage of long-stay residents whose ability to walk independently worsened
Long Stay residents, 2025Q2-2026Q1
20.517.414.1
Percentage of long-stay residents with pressure ulcers
Long Stay residents, 2025Q2-2026Q1
0.94.54.6
Percentage of long-stay residents who received an antipsychotic medication
Long Stay residents, 2025Q2-2026Q1
15.323.515.4
Percentage of short-stay residents who were rehospitalized after a nursing home admission
Short Stay residents, 20250101-20251231
12.826.123.8
Percentage of short-stay residents who had an outpatient emergency department visit
Short Stay residents, 20250101-20251231
13.413.712.0
Number of hospitalizations per 1000 long-stay resident days
Long Stay residents, 20250101-20251231
0.92.11.9
Number of outpatient emergency department visits per 1000 long-stay resident days
Long Stay residents, 20250101-20251231
1.72.31.8

Owners and operators

Legal business name: CITIZENS MEMORIAL HEALTH CARE FOUNDATION. CMS links this home to Citizens Memorial Health Care, a group of 6 nursing homes averaging 3 stars overall.

NameRoleTypeShareSince
Oakstar Bancshares5% or greater mortgage interestOrganization05/08/2024
Ashworth, JamesManaging control - governing bodyIndividual06/17/2021
Babb, DonaldManaging control - governing bodyIndividual09/24/1986
Banner, KatrinaManaging control - governing bodyIndividual11/17/2022
Calhoun, MichaelManaging control - governing bodyIndividual01/02/2022
Dawson, EranManaging control - governing bodyIndividual04/01/2022
Fulbright, GaryManaging control - governing bodyIndividual03/17/2022
Hancock, JaniecaManaging control - governing bodyIndividual03/15/2018
Kallenbach, JohnManaging control - governing bodyIndividual06/20/2019
Meents, DanaManaging control - governing bodyIndividual10/14/2010
Meyer, ReneeManaging control - governing bodyIndividual01/01/2022
Smith, KennethManaging control - governing bodyIndividual03/30/2023
Abrams, KendikaOperational/managerial controlIndividual05/01/2025
Ashworth, JamesOperational/managerial controlIndividual06/17/2021
Babb, DonaldOperational/managerial controlIndividual09/24/1986
Banner, KatrinaOperational/managerial controlIndividual11/17/2022
Calhoun, MichaelOperational/managerial controlIndividual01/02/2022
Finnell, HeatherOperational/managerial controlIndividual01/05/2020
Francka, TimOperational/managerial controlIndividual02/18/2024
Fulbright, GaryOperational/managerial controlIndividual03/17/2022
Hanak, SarahOperational/managerial controlIndividual01/05/2020
Hancock, JaniecaOperational/managerial controlIndividual03/15/2018
Kallenbach, JohnOperational/managerial controlIndividual06/20/2019
Meents, DanaOperational/managerial controlIndividual10/14/2010
Meyer, ReneeOperational/managerial controlIndividual01/12/2020
Reed-Hooper, AnitaOperational/managerial controlIndividual07/01/2024
Skopec, RyanOperational/managerial controlIndividual02/19/2024
Smith, KennethOperational/managerial controlIndividual03/30/2023
Forvis Mazars LLPAdp of the SNFOrganization06/27/2024
Abrams, KendikaAdp of the SNFIndividual05/01/2025
Ashworth, JamesAdp of the SNFIndividual06/17/2021
Babb, DonaldAdp of the SNFIndividual09/24/1986
Banner, KatrinaAdp of the SNFIndividual11/17/2022
Calhoun, MichaelAdp of the SNFIndividual01/01/2022
Finnell, HeatherAdp of the SNFIndividual11/21/2021
Francka, TimAdp of the SNFIndividual02/18/2024
Fulbright, GaryAdp of the SNFIndividual03/17/2022
Hanak, SarahAdp of the SNFIndividual01/05/2020
Hancock, JaniecaAdp of the SNFIndividual03/15/2018
Kallenbach, JohnAdp of the SNFIndividual06/20/2019
Meents, DanaAdp of the SNFIndividual10/14/2010
Meyer, ReneeAdp of the SNFIndividual01/12/2020
Reed-Hooper, AnitaAdp of the SNFIndividual07/01/2024
Skopec, RyanAdp of the SNFIndividual02/12/2024
Smith, KennethAdp of the SNFIndividual03/30/2023

As listed in the CMS ownership file, which names owners with a 5% or greater stake and the people and companies with operational or managerial control.

Questions to ask on a visit

Chosen from this home's own inspection record.

  1. How do you prevent falls and pressure injuries, and how are families told when one happens?Inspectors cited 6 problems in this area, most recently on January 16, 2025: "Provide appropriate treatment and care according to orders, resident’s preferences and goals."
  2. What changed in infection control since the last inspection, and who on staff is the infection preventionist?Inspectors cited 2 problems in this area, most recently on November 22, 2024: "Provide and implement an infection prevention and control program."
  3. How do residents and families raise a complaint or grievance, and how fast is it answered?Inspectors cited 1 problem in this area, most recently on November 22, 2024: "Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights."

Other nursing homes nearby

Missouri contacts for a concern about a nursing home

These are the official offices in Missouri. NursingHomeClear cannot take or act on complaints.

Common questions

What is Parkview Health Care Facility's Medicare star rating?
CMS rates Parkview Health Care Facility 4 out of 5 stars overall, with 4 for health inspections, 3 for staffing and 4 for quality measures (CMS data as of September 1, 2026).
How many deficiencies did Parkview Health Care Facility get at its last inspection?
7 health deficiencies at the standard inspection on November 22, 2024. The Missouri average is 11.4.
Has Parkview Health Care Facility been fined?
CMS lists no fines in the last three years.
Does Parkview Health Care Facility accept Medicaid?
It is certified to take Medicaid (CMS lists it as "Medicare and Medicaid"). Certification does not mean a Medicaid bed is open: ask the admissions office.
Who owns Parkview Health Care Facility?
CMS lists 45 owners and managers, and links the home to Citizens Memorial Health Care. Legal business name: CITIZENS MEMORIAL HEALTH CARE FOUNDATION.

Sources

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