Parkview Health Care Facility
119 West Forest, Bolivar, MO 65613 · Polk County · (417) 326-3000
78 certified beds, about 70 residents a day · Non profit - Corporation · Medicare and Medicaid since 1992
CMS Care Compare ratings, data as of September 1, 2026 · CCN 265519 · See it on Medicare.gov · Compare with other homes
The record in brief
At its most recent standard inspection, on November 22, 2024, inspectors cited 7 health deficiencies (the Missouri average is 11.4, the national average 9.2).
None of its 9 health citations since November 2019 was rated as actual harm or immediate jeopardy.
CMS lists no fines against this home in the last three years.
Nurses and nurse aides worked 3.79 hours per resident per day, against 3.43 across Missouri and 3.86 nationally. Registered nurses accounted for 0.53 of those hours.
47.1% of nursing staff left within the year CMS measured (Missouri average 56.0%).
CMS links it to Citizens Memorial Health Care, an affiliated group of 6 nursing homes.
Health inspections
Federal rules call for a standard inspection at least every 15 months, plus a visit whenever a complaint is filed. Each mark below is one citation, colored by how serious inspectors rated it. How to read a citation.
Under each citation, the quoted text is the inspector's own summary from the federal statement of deficiencies (CMS form 2567), word for word apart from a privacy scrub; CMS removes residents' and staff names before it publishes the text. The full notes are on Medicare.gov.
Where its citations fall on CMS's grid
CMS rates every citation by how much harm it caused (rows) and how many residents it touched (columns). The count in each box is this home's, across all 9 health citations on file.
January 16, 2025Complaint inspection · 1 citation
- D Provide appropriate treatment and care according to orders, resident’s preferences and goals.
November 22, 2024Standard inspection · 7 citations
- D Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Inspectors wroteBasedonobservation interview and record review, thefacilityfailedensure the dignity of all residents was maintained at all times when stafffailedtoensure one resident's (Resident #23) catheter (a sterile tube inserted into the bladder to drain urine) bagwas coveredwithadignitybag when visible to others. A sample of 17 residents was reviewed in a facility with a census of 65. Reviewofthefacilityspolicytitled ResidentRights Rules andRegulations, updated10/01/21, showedthefollowinginformation -Residentshavetherighttobetreatedwithdignityandrespect -Residentshavetherighttoprivacyandrespectregardingaccommodations personalcare medicaltreatment writtenandtelephonecommunications andvisitswithotherindividuals 1. Reviewoftheresidentsfacesheet(brieflookatresidentinformation showedthefollowinginformation -admission date of 10/15/22; [...]
- D Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Inspectors wroteBased on observation, interview, and record review, the facility failed to provide care to all residents per standards of practice when staff failed to transcribe a physician order change in breathing treatments and failed to administer the breathing treatments as order for one resident (Resident #1). The facility census was 70. Review of facility policy, Physician Orders, reviewed November 2024, showed the following: -In most circumstances, orders should be entered electronically by the practitioner; -Verbal or telephone orders may be given to providers (for example, a nursing facility) only if there is an emergency situation when the electronic entry may delay care, or if computer access is not available to the practitioner; -Upon receipt of a written or faxed order, staff will scan the order into the resident's electronic medical records (EMR). [...]
- D Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Inspectors wroteBasedonobservation interview andrecordreview thefacilityfailedtoprovidepressure ulcer care consistent with standards of practice when the facility failed to consistently document regarding all wounds and failed to care plan regarding new wounds in a timely fashion for one oneresident (Resident#23) withe multiple pressure wounds. A sample of 17 residents was reviewed in a home with a census of 65. ReviewofthefacilityspolicytitledPressureUlcerWoundAssessmentandTreatment, lastrevisedon11/24, showedthefollowinginformation -Basicpreventionincludestoencouragehydration offermoisturizingcream provideincontinencecare repositioninbedorchart accordingtotheindividualpatientneeds caregoals tissuetolerance andresponsetotreatment avoidpositioningoncurrentpressureulcerwound. [...]
- D Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Inspectors wroteBased on observation, interview, and record review, the facility failed to ensure an environment as free from accident hazards as possible when staff continued to transfer one resident (Resident #14) with a lift that required resident participation after to two prior falls using the same lift and after the resident showed a decline in his/her ability to bear weight. A sample of 17 residents was reviewed in a facility with a census of 65. Review of the facility's policy titled Resident Handling, revised on 04/22, showed the following information: -Mobility and transfer decision flow chart is utilized when selecting appropriate assistive equipment and devices during assessment of resident capabilities for care planning and prior to patient handling activity. When indicated on the patient care plan, the required assistive devices may be varied according to the decision flow chart. [...]
- D Provide safe and appropriate respiratory care for a resident when needed.
Inspectors wroteBased on observation, interview, and record review, the facility failed to provide respiratory care per standard of practice when staff failed to obtain physician orders for care of a continuous positive airway pressure machine (CPAP - a treatment for sleep apnea (sleep disorder that causes people to stop breathing or breathe shallowly while they sleep)) and failed to consistently clean the CPAP canister, tubing, and face mask for one resident (Resident #53) with a CPAP. The facility census was 65. 1. Review of Resident #53's face sheet showed: -admission date of 10/25/24; -Diagnosis included chronic respiratory failure with hypoxia (inadequate oxygen in the body tissues). Review of the resident's admission Minimum Data Set (MDS - a federally mandated comprehensive assessment tool completed by facility staff), dated 10/31/24, showed the following: -Cognitively intact; [...]
- D Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Inspectors wroteBased on observation, interview, and record review, the facility failed to document assessment for risk for entrapment and obtain informed consent prior to bed rail use for one resident (Resident #23) out of 17 sampled residents. The facility census was 65. Review showed the facility did not provide a policy regarding bed rail use. 1. Review of Resident #23's face sheet (brief look at resident information) showed the following information: -admission date 10/15/22; -Diagnoses included acute metabolic acidosis (too much acid in the blood). Review of the resident's admission Minimum Data Set (MDS - a federally mandated assessment tool filled out by facility staff), dated 10/31/24, showed the resident required supervision for rolling from left to right and required substantial to maximum assistance from staff for moving from lying on the back to sitting on the side of the bed. [...]
- D Provide and implement an infection prevention and control program.
Inspectors wroteBased on observation, interview, and record review, the facility failed to maintain a complete and effective infection control program when staff failed to follow hand hygiene procedures and handle equipment in a manner to prevent transmission of infections agents per standards of practice for one resident (Resident #23) out of 17 sampled residents. The facility census was 65. Review of the facility's policy titled, Infection Prevention Annual Plan and Program Evaluation, dated 05/24, showed the following information: -Maintain a sanitary environment to minimize, reduce, or eliminate the risk of infection and communicable disease; -Ensure safe practices for cleaning and disinfecting environmental surfaces; -Ensure proper handling, storage, and disinfection of multi-patient use medical equipment; [...]
September 10, 2024Complaint inspection · 1 citation
- D Provide and implement an infection prevention and control program.
Inspectors wroteBased on observation, interview, and record review, the facility failed to establish and maintain an effective infection control program when the facility failed to implement an enhanced barrier precaution (EBP - an infection control intervention designed to reduce transmission of multidrug-resistant organisms (MDRO) that employs targeted gown and glove use during high contact resident care activities) policy timely and when staff failed to follow infection control practices, per standard of practice, when proving would care to residents (Resident #1 and Resident #2) putting the wounds at risk for contamination. The facility census was 67. Review of the facility's policy titled, Enhanced Barrier Precautions for Long Term Care, IP02-08, effective 09/2024, showed the following: -It is the policy of the facility to implement EBP for the prevention of transmission of MDROs; [...]
December 1, 2022Standard inspection · 0 citations
November 1, 2019Standard inspection · 0 citations
Fire safety inspections
1 fire safety citation on file: 1 on December 1, 2022.
Every fire safety citation1 citation
- E Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Fines and payment denials
CMS lists no fines or payment denials against this home in the last three years. The national average is 0.9 fines per home.
Staffing
Hours of care per resident per day, from the payroll records every home sends CMS. Higher means more staff time with each resident.
| Measure | This home | Missouri | United States |
|---|---|---|---|
| All nursing staff (RN, LPN and aides) | 3.79 | 3.43 | 3.86 |
| Registered nurses | 0.53 | 0.46 | 0.69 |
| All nursing staff on weekends | 3.35 | 3.01 | 3.42 |
| Nurse aides | 2.74 | ||
| Licensed practical nurses | 0.52 | ||
| Nursing staff turnover (share who left in a year) | 47.1% | 56.0% | 45.8% |
| Registered nurse turnover | 37.5% | 47.8% | 42.9% |
| Administrators who left | 0 |
CMS expects 3.60 hours a day for residents as sick as this home's (its case-mix figure). The staffing star compares the two.
Staffing by quarter, from daily payroll records
Every nursing home sends CMS its staff hours for each day (the Payroll Based Journal). Here they are added up by quarter. The latest quarter is the one behind the figures above. In January to March 2026, nursing staff hours per resident were 3.97 on weekdays and 3.35 on weekends, 16% lower on weekends (nationally, weekends ran 15% lower). Contract or agency staff worked 0.0% of nursing hours, against 5.3% nationally. Total nursing hours per resident went from 3.37 in April to June 2025 to 3.79 in January to March 2026.
| Quarter | All nursing staff | Registered nurses | Weekdays | Weekends | Contract staff share | Days with no RN hours | Residents a day |
|---|---|---|---|---|---|---|---|
| Jan to Mar 2026 | 3.79 | 0.53 | 3.97 | 3.35 | 0.0% | 0 of 90 | 70 |
| Oct to Dec 2025 | 3.46 | 0.42 | 3.59 | 3.15 | 0.0% | 0 of 92 | 72 |
| Jul to Sep 2025 | 3.41 | 0.52 | 3.57 | 3.03 | 0.0% | 0 of 92 | 69 |
| Apr to Jun 2025 | 3.37 | 0.37 | 3.51 | 3.03 | 0.0% | 0 of 91 | 70 |
| United States, Jan to Mar 2026 | 3.75 | 0.62 | 3.92 | 3.33 | 5.3% | 0.5% of days | |
| Missouri, Jan to Mar 2026 | 3.34 | 0.40 | 3.50 | 2.93 | 3.9% | 1.1% of days |
Hours per resident per day: staff hours in the quarter divided by resident days (the daily census CMS derives from resident assessments). Registered nurses include the director of nursing and RNs with administrative duties; aides include nurse aides in training and medication aides, as in CMS's own staffing measure. How these are calculated.
Staff pay reports
Staff pay at this home
No staff pay figure for this home has passed review yet. A figure appears only after at least 5 reports from at least 3 different people, sent over at least 60 days, have passed review.
Official wage estimates for Missouri
| Job | Median | Middle half | Employed |
|---|---|---|---|
| Missouri, all employers | |||
| CNAs (nursing assistants) | $18.11 | $17.02 to $20.00 | 34,050 |
| LPNs and LVNs | $29.58 | $27.06 to $33.77 | 14,700 |
| Registered nurses | $39.32 | $36.56 to $47.39 | 76,310 |
| United States, nursing care facilities | |||
| CNAs (nursing assistants) | $20.67 | $17.91 to $22.55 | 534,270 |
| LPNs and LVNs | $33.86 | $30.05 to $37.40 | 188,210 |
| Registered nurses | $41.11 | $37.85 to $47.68 | 142,270 |
Hourly wages; the middle half runs from the 25th to the 75th percentile. Source: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics, May 2025. BLS has no separate estimate for medication aides. These are survey estimates for whole occupations, not figures for any one home.
Quality measures
The measures CMS uses for the quality star. Lower is better for every one of them.
| Measure | This home | Missouri | US |
|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased Long Stay residents, 2025Q2-2026Q1 | 26.2 | 18.1 | 13.9 |
| Percentage of long-stay residents with a catheter inserted and left in their bladder Long Stay residents, 2025Q2-2026Q1 | 0.0 | 1.1 | 0.8 |
| Percentage of long-stay residents with a urinary tract infection Long Stay residents, 2025Q2-2026Q1 | 2.2 | 2.3 | 1.6 |
| Percentage of long-stay residents experiencing one or more falls with major injury Long Stay residents, 2025Q2-2026Q1 | 4.3 | 4.1 | 3.2 |
| Percentage of short-stay residents who newly received an antipsychotic medication Short Stay residents, 2025Q2-2026Q1 | 1.1 | 2.2 | 1.6 |
| Percentage of long-stay residents whose ability to walk independently worsened Long Stay residents, 2025Q2-2026Q1 | 20.5 | 17.4 | 14.1 |
| Percentage of long-stay residents with pressure ulcers Long Stay residents, 2025Q2-2026Q1 | 0.9 | 4.5 | 4.6 |
| Percentage of long-stay residents who received an antipsychotic medication Long Stay residents, 2025Q2-2026Q1 | 15.3 | 23.5 | 15.4 |
| Percentage of short-stay residents who were rehospitalized after a nursing home admission Short Stay residents, 20250101-20251231 | 12.8 | 26.1 | 23.8 |
| Percentage of short-stay residents who had an outpatient emergency department visit Short Stay residents, 20250101-20251231 | 13.4 | 13.7 | 12.0 |
| Number of hospitalizations per 1000 long-stay resident days Long Stay residents, 20250101-20251231 | 0.9 | 2.1 | 1.9 |
| Number of outpatient emergency department visits per 1000 long-stay resident days Long Stay residents, 20250101-20251231 | 1.7 | 2.3 | 1.8 |
Owners and operators
Legal business name: CITIZENS MEMORIAL HEALTH CARE FOUNDATION. CMS links this home to Citizens Memorial Health Care, a group of 6 nursing homes averaging 3 stars overall.
| Name | Role | Type | Share | Since |
|---|---|---|---|---|
| Oakstar Bancshares | 5% or greater mortgage interest | Organization | 05/08/2024 | |
| Ashworth, James | Managing control - governing body | Individual | 06/17/2021 | |
| Babb, Donald | Managing control - governing body | Individual | 09/24/1986 | |
| Banner, Katrina | Managing control - governing body | Individual | 11/17/2022 | |
| Calhoun, Michael | Managing control - governing body | Individual | 01/02/2022 | |
| Dawson, Eran | Managing control - governing body | Individual | 04/01/2022 | |
| Fulbright, Gary | Managing control - governing body | Individual | 03/17/2022 | |
| Hancock, Janieca | Managing control - governing body | Individual | 03/15/2018 | |
| Kallenbach, John | Managing control - governing body | Individual | 06/20/2019 | |
| Meents, Dana | Managing control - governing body | Individual | 10/14/2010 | |
| Meyer, Renee | Managing control - governing body | Individual | 01/01/2022 | |
| Smith, Kenneth | Managing control - governing body | Individual | 03/30/2023 | |
| Abrams, Kendika | Operational/managerial control | Individual | 05/01/2025 | |
| Ashworth, James | Operational/managerial control | Individual | 06/17/2021 | |
| Babb, Donald | Operational/managerial control | Individual | 09/24/1986 | |
| Banner, Katrina | Operational/managerial control | Individual | 11/17/2022 | |
| Calhoun, Michael | Operational/managerial control | Individual | 01/02/2022 | |
| Finnell, Heather | Operational/managerial control | Individual | 01/05/2020 | |
| Francka, Tim | Operational/managerial control | Individual | 02/18/2024 | |
| Fulbright, Gary | Operational/managerial control | Individual | 03/17/2022 | |
| Hanak, Sarah | Operational/managerial control | Individual | 01/05/2020 | |
| Hancock, Janieca | Operational/managerial control | Individual | 03/15/2018 | |
| Kallenbach, John | Operational/managerial control | Individual | 06/20/2019 | |
| Meents, Dana | Operational/managerial control | Individual | 10/14/2010 | |
| Meyer, Renee | Operational/managerial control | Individual | 01/12/2020 | |
| Reed-Hooper, Anita | Operational/managerial control | Individual | 07/01/2024 | |
| Skopec, Ryan | Operational/managerial control | Individual | 02/19/2024 | |
| Smith, Kenneth | Operational/managerial control | Individual | 03/30/2023 | |
| Forvis Mazars LLP | Adp of the SNF | Organization | 06/27/2024 | |
| Abrams, Kendika | Adp of the SNF | Individual | 05/01/2025 | |
| Ashworth, James | Adp of the SNF | Individual | 06/17/2021 | |
| Babb, Donald | Adp of the SNF | Individual | 09/24/1986 | |
| Banner, Katrina | Adp of the SNF | Individual | 11/17/2022 | |
| Calhoun, Michael | Adp of the SNF | Individual | 01/01/2022 | |
| Finnell, Heather | Adp of the SNF | Individual | 11/21/2021 | |
| Francka, Tim | Adp of the SNF | Individual | 02/18/2024 | |
| Fulbright, Gary | Adp of the SNF | Individual | 03/17/2022 | |
| Hanak, Sarah | Adp of the SNF | Individual | 01/05/2020 | |
| Hancock, Janieca | Adp of the SNF | Individual | 03/15/2018 | |
| Kallenbach, John | Adp of the SNF | Individual | 06/20/2019 | |
| Meents, Dana | Adp of the SNF | Individual | 10/14/2010 | |
| Meyer, Renee | Adp of the SNF | Individual | 01/12/2020 | |
| Reed-Hooper, Anita | Adp of the SNF | Individual | 07/01/2024 | |
| Skopec, Ryan | Adp of the SNF | Individual | 02/12/2024 | |
| Smith, Kenneth | Adp of the SNF | Individual | 03/30/2023 |
As listed in the CMS ownership file, which names owners with a 5% or greater stake and the people and companies with operational or managerial control.
Questions to ask on a visit
Chosen from this home's own inspection record.
- How do you prevent falls and pressure injuries, and how are families told when one happens?Inspectors cited 6 problems in this area, most recently on January 16, 2025: "Provide appropriate treatment and care according to orders, resident’s preferences and goals."
- What changed in infection control since the last inspection, and who on staff is the infection preventionist?Inspectors cited 2 problems in this area, most recently on November 22, 2024: "Provide and implement an infection prevention and control program."
- How do residents and families raise a complaint or grievance, and how fast is it answered?Inspectors cited 1 problem in this area, most recently on November 22, 2024: "Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights."
Other nursing homes nearby
- Citizens Memorial Healthcare Facility Bolivar, 0.7 mi · 2 of 5 stars · 25 citations
- Big Spring Care Center for Rehab and Healthcare Humansville, 14.5 mi · 1 of 5 stars · 39 citations
- Northwood Hills Care Center Humansville, 15.3 mi · 2 of 5 stars · 35 citations
- Colonial Springs Healthcare Center Buffalo, 17.4 mi · 2 of 5 stars · 25 citations
- Buffalo Prairie Center for Rehab and Healthcare Buffalo, 17.5 mi · 1 of 5 stars · 66 citations
- Lake Stockton Healthcare Facility Stockton, 21.7 mi · 4 of 5 stars · 13 citations
- Willard Care Center Willard, 22.3 mi · 2 of 5 stars · 33 citations
- Ash Grove Healthcare Facility Ash Grove, 22.5 mi · 3 of 5 stars · 15 citations
Missouri contacts for a concern about a nursing home
These are the official offices in Missouri. NursingHomeClear cannot take or act on complaints.
- Inspections and complaints: Missouri Department of Health and Senior Services, Section for Long-Term Care Regulation, the state agency that inspects nursing homes for CMS and takes complaints about care.
- Resident advocate: Missouri Long-Term Care Ombudsman Program, 800-309-3282. The long-term care ombudsman is a free, confidential advocate for residents and families, set up under the federal Older Americans Act.
- State inspection reports: Show Me Long Term Care in Missouri, where Missouri publishes its own records on licensed homes.
Common questions
- What is Parkview Health Care Facility's Medicare star rating?
- CMS rates Parkview Health Care Facility 4 out of 5 stars overall, with 4 for health inspections, 3 for staffing and 4 for quality measures (CMS data as of September 1, 2026).
- How many deficiencies did Parkview Health Care Facility get at its last inspection?
- 7 health deficiencies at the standard inspection on November 22, 2024. The Missouri average is 11.4.
- Has Parkview Health Care Facility been fined?
- CMS lists no fines in the last three years.
- Does Parkview Health Care Facility accept Medicaid?
- It is certified to take Medicaid (CMS lists it as "Medicare and Medicaid"). Certification does not mean a Medicaid bed is open: ask the admissions office.
- Who owns Parkview Health Care Facility?
- CMS lists 45 owners and managers, and links the home to Citizens Memorial Health Care. Legal business name: CITIZENS MEMORIAL HEALTH CARE FOUNDATION.
Sources
- Ratings, staffing and fines: CMS Provider Information, released September 30, 2026, data as of September 1, 2026.
- Citations: CMS Health Deficiencies and Fire Safety Deficiencies.
- Owners: CMS Ownership. Penalties: CMS Penalties.
- Staffing by quarter: CMS Payroll Based Journal Daily Nurse Staffing, April 2025 to March 2026, summed by NursingHomeClear.
- Inspector summaries: CMS Full Statement of Deficiencies (CMS-2567 text), data as of September 1, 2026. Each quote is the part of the statement before the detailed findings.
- Inspection reports with the inspectors' full notes are on this home's Medicare.gov page.
- Something wrong on this page? Ask for a correction. We fix errors in our copy of the data; findings themselves can only be changed by CMS and the state.
- NursingHomeClear is independent and not affiliated with CMS, Medicare or any state agency. This page reports federal records; it does not rate, recommend or endorse any home, and it is not medical or legal advice.