Home / Michigan / Grand Rapids
Porter Hills Health Center
3600 Fulton St. E, Grand Rapids, MI 49546 · Kent County · (616) 949-4971
39 certified beds, about 36 residents a day · Non profit - Corporation · Medicare and Medicaid since 1976
CMS Care Compare ratings, data as of September 1, 2026 · CCN 235310 · See it on Medicare.gov · Compare with other homes
The record in brief
At its most recent standard inspection, on July 24, 2025, inspectors cited 1 health deficiency (the Michigan average is 9.9, the national average 9.2).
None of its 9 health citations since June 2023 was rated as actual harm or immediate jeopardy.
CMS lists no fines against this home in the last three years.
Nurses and nurse aides worked 4.58 hours per resident per day, against 3.99 across Michigan and 3.86 nationally. Registered nurses accounted for 0.79 of those hours.
30.0% of nursing staff left within the year CMS measured (Michigan average 44.1%).
Health inspections
Federal rules call for a standard inspection at least every 15 months, plus a visit whenever a complaint is filed. Each mark below is one citation, colored by how serious inspectors rated it. How to read a citation.
Under each citation, the quoted text is the inspector's own summary from the federal statement of deficiencies (CMS form 2567), word for word apart from a privacy scrub; CMS removes residents' and staff names before it publishes the text. The full notes are on Medicare.gov.
Where its citations fall on CMS's grid
CMS rates every citation by how much harm it caused (rows) and how many residents it touched (columns). The count in each box is this home's, across all 9 health citations on file.
July 24, 2025Standard inspection · 1 citation
- E Keep residents' personal and medical records private and confidential.
Inspectors wroteBased on observation, interview, and record review the facility failed to ensure personal resident information was kept private for 20 (Resident #5, #19, #32, #22, #37, #21, #20, #28, #10, #26, #14, #34, #12, #36, #9, #27, #29, #38, #17, & #8) of 37 residents reviewed for privacy resulting in the feeling of being uncomfortable with others having access to their personal information and the potential for further personal information to be accessed by unauthorized persons.
August 1, 2024Standard inspection · 5 citations
- F Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Inspectors wroteBased on observation, interview, and record review, the facility failed to store and prepare food in accordance with professional standards for food service safety. This deficient practice has the potential to result in food borne illness among all residents who consume food from the kitchen.
- D Ensure each resident receives an accurate assessment.
Inspectors wroteBased on interview, and record review, the facility failed to accurately complete Minimum Data Set (MDS) assessments in 2 of 12 residents (Resident #18 & #33) reviewed for accuracy of assessments, resulting in an inaccurate reflection of the resident's status.
- D Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Inspectors wroteBased on observation, interview, and record review, the facility failed to update/revise a comprehensive care plan after a change in resident condition in 3 of 12 residents (Resident #18, #8, & #37) reviewed for comprehensive care plans, resulting in an inaccurate reflection of the resident's status, and the potential for unmet medical, physical, mental, and psychosocial needs.
- D Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Inspectors wroteBased on observation, interview, and record review, the facility failed to thoroughly assess, investigate and prevent falls, in one of three residents reviewed for falls (Resident #37), resulting in likelihood of additional falls and injuries.
- D Develop and implement policies and procedures for flu and pneumonia vaccinations.
Inspectors wroteBased on interview, and record review, the facility failed to ensure residents were screened for eligibility to receive pneumococcal vaccinations and receive vaccination if eligible for 2 (Resident #9 and #18) of 5 residents reviewed for vaccinations, resulting in the potential of acquiring, transmitting, or experiencing complications from pneumococcal pneumonia.
June 14, 2023Standard inspection · 3 citations
- F Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Inspectors wroteBased on interview and record review, the facility failed to assure a Registered Nurse was on duty for eight consecutive hours a day seven days a week, resulting in the potential for inadequate coordination of emergent or routine care with negative clinical outcome affecting all residents in the facility.
- D Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Inspectors wroteBased on interview and record review, the facility failed to implement a home exercise program (HEP also known as restorative exercise program) per physician order for 1 (Resident #18) of 1 resident reviewed for rehabilitation and restorative services resulting in the potential for decline in range of motion and mobility and increased weakness.
- D Provide and implement an infection prevention and control program.
Inspectors wroteBased on observation, interview, and record review, the facility failed to perform proper hand hygiene during wound care dressing change for 1 resident (Resident #185) reviewed for wound care resulting in the potential for the spread of infection, cross-contamination, and disease transmission for residents residing in the facility.
Fire safety inspections
5 fire safety citations on file: 3 on July 24, 2025, 2 on August 1, 2024.
Every fire safety citation5 citations
- F Develop Emergency Preparedness policies and procedures.
- E Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
- E Install corridor and hallway doors that block smoke.
- F Have approved installation, maintenance and testing program for fire alarm systems.
- F Inspect, test, and maintain automatic sprinkler systems.
Fines and payment denials
CMS lists no fines or payment denials against this home in the last three years. The national average is 0.9 fines per home.
Staffing
Hours of care per resident per day, from the payroll records every home sends CMS. Higher means more staff time with each resident.
| Measure | This home | Michigan | United States |
|---|---|---|---|
| All nursing staff (RN, LPN and aides) | 4.58 | 3.99 | 3.86 |
| Registered nurses | 0.79 | 0.78 | 0.69 |
| All nursing staff on weekends | 4.38 | 3.50 | 3.42 |
| Nurse aides | 2.92 | ||
| Licensed practical nurses | 0.86 | ||
| Nursing staff turnover (share who left in a year) | 30.0% | 44.1% | 45.8% |
| Registered nurse turnover | 22.2% | 39.2% | 42.9% |
| Administrators who left | 0 |
CMS expects 3.49 hours a day for residents as sick as this home's (its case-mix figure). The staffing star compares the two.
Staffing by quarter, from daily payroll records
Every nursing home sends CMS its staff hours for each day (the Payroll Based Journal). Here they are added up by quarter. The latest quarter is the one behind the figures above. In January to March 2026, nursing staff hours per resident were 4.66 on weekdays and 4.38 on weekends, 6% lower on weekends (nationally, weekends ran 15% lower). Contract or agency staff worked 0.0% of nursing hours, against 5.3% nationally. Total nursing hours per resident went from 4.56 in April to June 2025 to 4.58 in January to March 2026.
| Quarter | All nursing staff | Registered nurses | Weekdays | Weekends | Contract staff share | Days with no RN hours | Residents a day |
|---|---|---|---|---|---|---|---|
| Jan to Mar 2026 | 4.58 | 0.79 | 4.66 | 4.38 | 0.0% | 1 of 90 | 36 |
| Oct to Dec 2025 | 4.68 | 0.89 | 4.85 | 4.26 | 0.7% | 0 of 92 | 37 |
| Jul to Sep 2025 | 4.92 | 0.93 | 5.11 | 4.43 | 0.0% | 0 of 92 | 36 |
| Apr to Jun 2025 | 4.56 | 0.84 | 4.73 | 4.14 | 1.6% | 0 of 91 | 38 |
| United States, Jan to Mar 2026 | 3.75 | 0.62 | 3.92 | 3.33 | 5.3% | 0.5% of days | |
| Michigan, Jan to Mar 2026 | 3.95 | 0.70 | 4.14 | 3.45 | 3.3% | 0.4% of days |
Hours per resident per day: staff hours in the quarter divided by resident days (the daily census CMS derives from resident assessments). Registered nurses include the director of nursing and RNs with administrative duties; aides include nurse aides in training and medication aides, as in CMS's own staffing measure. How these are calculated.
Quality measures
The measures CMS uses for the quality star. Lower is better for every one of them.
| Measure | This home | Michigan | US |
|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased Long Stay residents, 2025Q2-2026Q1 | 9.7 | 10.8 | 13.9 |
| Percentage of long-stay residents with a catheter inserted and left in their bladder Long Stay residents, 2025Q2-2026Q1 | 0.0 | 0.8 | 0.8 |
| Percentage of long-stay residents with a urinary tract infection Long Stay residents, 2025Q2-2026Q1 | 4.3 | 1.5 | 1.6 |
| Percentage of long-stay residents experiencing one or more falls with major injury Long Stay residents, 2025Q2-2026Q1 | 4.3 | 3.0 | 3.2 |
| Percentage of long-stay residents whose ability to walk independently worsened Long Stay residents, 2025Q2-2026Q1 | 22.6 | 12.0 | 14.1 |
| Percentage of long-stay residents with pressure ulcers Long Stay residents, 2025Q2-2026Q1 | 3.5 | 5.1 | 4.6 |
| Percentage of long-stay residents who received an antipsychotic medication Long Stay residents, 2025Q2-2026Q1 | 14.3 | 14.8 | 15.4 |
Owners and operators
Legal business name: PORTER HILLS PRESBYTERIAN VILLAGE, INC..
| Name | Role | Type | Share | Since |
|---|---|---|---|---|
| United Methodist Retirement Communities, Inc. | 5% or greater direct ownership interest | Organization | 100% | 03/01/2019 |
| Fetyko, Stephen | Corporate director | Individual | 03/01/2019 | |
| Fritz, Michael | Corporate officer | Individual | 03/01/2019 | |
| Ives, Harlem | Corporate officer | Individual | 07/01/2024 | |
| Nixon, John | Corporate officer | Individual | 03/01/2019 | |
| Umrcph, Inc. | Operational/managerial control | Organization | 03/01/2019 | |
| Boettcher, Iris | Operational/managerial control | Individual | 05/15/2013 | |
| Carlson, Kalen | Operational/managerial control | Individual | 01/01/2024 | |
| Fetyko, Stephen | Operational/managerial control | Individual | 03/01/2019 | |
| Maag, Nicole | Operational/managerial control | Individual | 01/01/2021 | |
| Watkins, Trisha | Operational/managerial control | Individual | 01/01/2021 | |
| Fetyko, Stephen | Trustee of the SNF | Individual | 03/01/2019 | |
| Maag, Nicole | Trustee of the SNF | Individual | 01/01/2021 | |
| Boettcher, Iris | Adp of the SNF | Individual | 01/28/2025 | |
| Carlson, Kalen | Adp of the SNF | Individual | 01/01/2024 | |
| Fetyko, Stephen | Adp of the SNF | Individual | 03/01/2019 | |
| Maag, Nicole | Adp of the SNF | Individual | 01/01/2021 | |
| Watkins, Trisha | Adp of the SNF | Individual | 02/19/2019 |
As listed in the CMS ownership file, which names owners with a 5% or greater stake and the people and companies with operational or managerial control.
Questions to ask on a visit
Chosen from this home's own inspection record.
- When is the care plan meeting, and can family attend it?Inspectors cited 2 problems in this area, most recently on August 1, 2024: "Ensure each resident receives an accurate assessment."
- How do you prevent falls and pressure injuries, and how are families told when one happens?Inspectors cited 2 problems in this area, most recently on August 1, 2024: "Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents."
- What changed in infection control since the last inspection, and who on staff is the infection preventionist?Inspectors cited 2 problems in this area, most recently on August 1, 2024: "Develop and implement policies and procedures for flu and pneumonia vaccinations."
- How do residents and families raise a complaint or grievance, and how fast is it answered?Inspectors cited 1 problem in this area, most recently on July 24, 2025: "Keep residents' personal and medical records private and confidential."
Other nursing homes nearby
- Valley Health Center Grand Rapids, 1.2 mi · 5 of 5 stars · 10 citations
- Corewell Health Rehabilitation & Nursing Center - Grand Rapids, 1.7 mi · 5 of 5 stars · 1 citation
- Mission Point Nursing & Physical Rehabilitation Ce Grand Rapids, 1.7 mi · 2 of 5 stars · 50 citations
- Holland Home - Raybrook Manor Grand Rapids, 2.6 mi · 4 of 5 stars · 24 citations
- Medilodge of Grand Rapids Grand Rapids, 2.6 mi · 1 of 5 stars · 68 citations
- Clark Retirement Community Grand Rapids, 2.8 mi · 2 of 5 stars · 28 citations
- Optalis Health & Rehabilitation at Kent-Crossing Grand Rapids, 2.8 mi · 1 of 5 stars · 69 citations
- Optalis Health & Rehabilitation at Leonard Grand Rapids, 3 mi · 3 of 5 stars · 27 citations
Michigan contacts for a concern about a nursing home
These are the official offices in Michigan. NursingHomeClear cannot take or act on complaints.
- Inspections and complaints: Michigan Department of Licensing and Regulatory Affairs, Bureau of Survey and Certification, Long Term Care Division, the state agency that inspects nursing homes for CMS and takes complaints about care.
- Resident advocate: Michigan Long Term Care Ombudsman Program, 1-866-485-9393. The long-term care ombudsman is a free, confidential advocate for residents and families, set up under the federal Older Americans Act.
- State inspection reports: LARA State Licensing Search, where Michigan publishes its own records on licensed homes.
Common questions
- What is Porter Hills Health Center's Medicare star rating?
- CMS rates Porter Hills Health Center 5 out of 5 stars overall, with 5 for health inspections, 5 for staffing and 4 for quality measures (CMS data as of September 1, 2026).
- How many deficiencies did Porter Hills Health Center get at its last inspection?
- 1 health deficiency at the standard inspection on July 24, 2025. The Michigan average is 9.9.
- Has Porter Hills Health Center been fined?
- CMS lists no fines in the last three years.
- Does Porter Hills Health Center accept Medicaid?
- It is certified to take Medicaid (CMS lists it as "Medicare and Medicaid"). Certification does not mean a Medicaid bed is open: ask the admissions office.
- Who owns Porter Hills Health Center?
- CMS lists 18 owners and managers. Legal business name: PORTER HILLS PRESBYTERIAN VILLAGE, INC..
Sources
- Ratings, staffing and fines: CMS Provider Information, released September 30, 2026, data as of September 1, 2026.
- Citations: CMS Health Deficiencies and Fire Safety Deficiencies.
- Owners: CMS Ownership. Penalties: CMS Penalties.
- Staffing by quarter: CMS Payroll Based Journal Daily Nurse Staffing, April 2025 to March 2026, summed by NursingHomeClear.
- Inspector summaries: CMS Full Statement of Deficiencies (CMS-2567 text), data as of September 1, 2026. Each quote is the part of the statement before the detailed findings.
- Inspection reports with the inspectors' full notes are on this home's Medicare.gov page.
- Something wrong on this page? Ask for a correction. We fix errors in our copy of the data; findings themselves can only be changed by CMS and the state.
- NursingHomeClear is independent and not affiliated with CMS, Medicare or any state agency. This page reports federal records; it does not rate, recommend or endorse any home, and it is not medical or legal advice.