Regency Care of Copley
2631 Copley Road, Akron, OH 44321 · Summit County · (330) 666-2631
70 certified beds, about 50 residents a day · For profit - Limited Liability company · Medicare and Medicaid since 1976
CMS high performing icon Certified for Medicaid Certified for Medicare
Overall
5 of 5
Health inspections
4 of 5
Staffing
3 of 5
Quality measures
5 of 5
CMS Care Compare ratings, data as of September 1, 2026 · CCN 365320 · See it on Medicare.gov · Compare with other homes
The record in brief
At its most recent standard inspection, on December 2, 2025, inspectors cited 2 health deficiencies (the Ohio average is 10.5, the national average 9.2).
None of its 26 health citations since October 2019 was rated as actual harm or immediate jeopardy.
CMS lists no fines against this home in the last three years.
Nurses and nurse aides worked 3.94 hours per resident per day, against 3.69 across Ohio and 3.86 nationally. Registered nurses accounted for 1.00 of those hours.
Health inspections
Federal rules call for a standard inspection at least every 15 months, plus a visit whenever a complaint is filed. Each mark below is one citation, colored by how serious inspectors rated it. How to read a citation.
Under each citation, the quoted text is the inspector's own summary from the federal statement of deficiencies (CMS form 2567), word for word apart from a privacy scrub; CMS removes residents' and staff names before it publishes the text. The full notes are on Medicare.gov.
1410/19
710/22
104/24
208/25
212/25
Potential for minimal harm Potential for more than minimal harm Actual harm Immediate jeopardy Found on a complaint visit
Where its citations fall on CMS's grid
CMS rates every citation by how much harm it caused (rows) and how many residents it touched (columns). The count in each box is this home's, across all 26 health citations on file.
Severity
Isolated
Pattern
Widespread
Immediate jeopardy
0J
0K
0L
Actual harm
0G
0H
0I
Potential for more than minimal harm
16D
6E
3F
Potential for minimal harm
0A
0B
1C
December 2, 2025Standard inspection · 2 citations
- D Provide care and assistance to perform activities of daily living for any resident who is unable.
Inspectors wroteBased on observation, interview, record review, and facility policy review, the facility failed to provide adequate and timely activities of daily living (ADL) care for dependent residents. This affected one resident (#42) of three residents observed and reviewed for ADL care. The facility census was 51.
- D Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Inspectors wroteBased on observation, interview, record review, and facility policy review, the facility failed to provide timely incontinence care to residents. This affected two residents (#27 and #42) of three residents observed and reviewed for incontinence care. The facility census was 51.
August 12, 2025Complaint inspection · 2 citations
- D Respond appropriately to all alleged violations.
Inspectors wroteBased on record review, observation, interview, review of nursing schedules for 07/15/25 through 07/21/25, review of the purchase order and receipt from facility maintenance, review of facility policies, and review of the facility investigation of self-reported incident (SRI) number 263186, the facility failed to ensure a thorough investigation and documentation was completed related to allegations of inadequate care of Resident #4 who had a tracheostomy. This affected one (Resident #4) of two residents reviewed for tracheostomy care and had the potential to affect two (Residents #4 and #23) identified by the facility with tracheostomies. The facility census was 46.
- D Provide safe and appropriate respiratory care for a resident when needed.
Inspectors wroteBased on observation, interview, medical record review, review of facility policies, and review of the facility investigation of self-reported incident (SRI) number 263186, the facility failed to ensure appropriate care and services were provided to Resident #4, who had a tracheostomy. This affected one resident (Resident #4) of two residents (residents #4 and #23) who were reviewed for appropriate tracheostomy care. The facility census was 46. Review of the medical record for Resident #4 revealed an admission date of 01/10/25 with diagnoses including acute respiratory failure with hypoxia, cerebral infarction, type two diabetes mellitus, atrial fibrillation, paranoid schizophrenia, post-traumatic subdural hemorrhage, lymphangioma, sepsis, encephalopathy, gastrostomy status, and encounter for attention to tracheostomy. [...]
April 16, 2024Complaint inspection · 1 citation
- D Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Inspectors wroteBased on observation, record review and interviews, the facility failed to provide adequate supervision to prevent exit seeking behavior and elopement for Resident #40 and a fall for Resident #11. This affected two (Residents #11 and #40) of two residents reviewed for accident hazards. The facility census was 51.
October 7, 2022Standard inspection · 7 citations
- E Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Inspectors wroteBased on interview and observation, the facility failed to ensure the kitchen was maintained in a clean, sanitary manner. This had the potential to affect 47 of the 49 residents, excluding Resident #18 and Resident #39, who received nothing by mouth.
- E Provide and implement an infection prevention and control program.
Inspectors wroteBased on observation, interview, medical record review, and policy review, the facility failed to ensure proper infection control was maintained throughout the facility related to COVID-19 and catheter care. This affected 41 of 49 residents residing in the facility as eight residents were identified as COVID-19 positive (Resident #1, #33, #40, #19, #150, #5, #45, #16).
- E Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
Inspectors wroteBased on interview, record review, and policy review, the facility failed to timely vaccinate residents for COVID-19 after consents were signed to receive the vaccine. This affected four residents (Resident #19, Resident #29, Resident #33, and Resident #48) out of five unvaccinated residents reviewed for vaccinations.
- D Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Inspectors wroteBased on observation, interview, medical record review, and policy review, the facility failed to thorough assess Resident #33's pressure ulcer, notify the physician of the pressure ulcer, and timely initiate wound treatment. This affected one resident (Resident #33) out of two residents reviewed for pressure ulcers.
- D Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Inspectors wroteBased on record review, observation, and interview, the facility failed to ensure Resident #18's head was elevated per the physician's order while receiving continuous tube feeding. This affected one resident (Resident #18) of one resident reviewed for enteral feedings.
- D Ensure medication error rates are not 5 percent or greater.
Inspectors wroteBased on staff interview, observation, medical record review, and facility policy review, the facility failed to ensure medication error rate was less than five percent. There were 12 medication errors out of 31 opportunities, resulting in a 38.71 percent medication error rate. This affected one Resident (Resident #11) out of six residents reviewed for medication administration.
- D Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Inspectors wroteBased on observation, interview and facility policy review, the facility failed to ensure expired medications were removed from the medication cart and the medication storage room. This affected one resident (Resident #11) but had the potential to affect all residents residing in the facility.
October 17, 2019Standard inspection · 14 citations
- F Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Inspectors wroteBased on staff interview, review of personnel files and the abuse policy and procedure, the facility failed to implement policies and procedures including screening of all employees against the State of Ohio Nurse Aide Registry to identify if an employee had a finding concerning abuse, neglect, exploitation, mistreatment of residents or misappropriation of resident property and failed to obtain reference checks. This affected four (Housekeeping Staff #60, #62 and #63 and Dietary Aide #61) of personnel files reviewed. This had the potential to affect all 58 residents in the facility resulting in substandard quality care.
- F Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Inspectors wroteBased on observation, interview and policy review, the facility failed to maintain a clean and sanitary kitchen. This affected all residents who take food by mouth. The facility census was 58.
- F Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Inspectors wroteBased on observation, interview and review of pest control documentation, the facility failed to maintain a pest free environment. This affected all 58 residents in the facility.
- E Notify each resident of certain balances and convey resident funds upon discharge, eviction, or death.
Inspectors wroteBased on interview and review of resident funds, the facility failed to have evidence Resident's #20, #41, #49 and #54 and/or representative were notified when their account reached $200.00 less than the Medicaid resource limit which could result in loss of Medicaid benefits. This affected four of six residents reviewed for personal funds.
- E Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Inspectors wroteBased on observation, record review and interview, the facility failed to provide a home like environment. This affected Residents #11, #12, #15, and #48 of 58 residents who reside in the facility.
- E Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Inspectors wroteBased on observation, staff interview, review of manufacture guidelines and review of the facility policy, the facility failed to discard expired culture tubes in the Emerald unit medication room and Lantus insulin for Resident #5. This had the potential to affect 29 residents (Resident #28, #33, #42, #9, #54, #49, #16, #52, #36, #19, #45, #57, #47, #35, #59, #23, #13, #44, #259, #26, #7, #29, #5, #25, #50, #38, #6, #56 and #10) on the Emerald unit and Resident #5 on the Sapphire unit.
- D Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Inspectors wroteBased on interview, record review and policy review, the facility failed to have consistent documentation related to Resident's #47 and #54's wishes related to life-sustaining treatments. This affected two of 24 records during the screening process.
- D Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Inspectors wroteBased on recorded review and interview, the facility failed to provide the correct Quality Improvement Organization Appeal information (QIO) on their Notice of Medicare Non-Coverage letter for Residents #32 and #53. This affected two of three residents reviewed for notice of Medicare Non-Coverage. The facility census was 58.
- D Provide care and assistance to perform activities of daily living for any resident who is unable.
Inspectors wroteBased on observation, interview and record review, the facility failed to provide personal hygiene and bathing services for Resident's #30 and #35 who were dependent on staff for activities of daily living. This affected two Residents (#30 and #35) of five Residents (#5, #15, #30, #35 and #52) reviewed for activities of daily living. The facility census was 58.
- D Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Inspectors wroteBased on observations, medical record review and staff interview, the facility failed to provide restorative nursing programs as recommended by the physical therapist. This affected one resident (Resident #15) of two reviewed for mobility and a decline in activities of daily living. The facility census was 58.
- D Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Inspectors wroteBased on medical record review and staff interview, the facility failed to provide Resident #32 with intervention to prevent constipation. This affected one resident (Resident #32) of five reviewed for unnecessary medications. The facility census was 58.
- D Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Inspectors wroteBased on medical record review and staff interview, the facility failed to timely address Resident #15's weight loss. This affected one resident (Resident #15) of two residents reviewed for nutrition. The facility census was 58.
- D Provide timely, quality laboratory services/tests to meet the needs of residents.
Inspectors wroteBased on medical record review and staff interviews, the facility failed to obtain physician's order laboratory tests for Resident #30. This affected one (Resident #30) of 23 residents records reviewed. The facility census was 58.
- C Have the Quality Assessment and Assurance group have the required members and meet at least quarterly
Inspectors wroteBased on interview and review of the Quality Assessment and Assurance (QAA) Committee attendance records, the facility failed to ensure the QAA committee ensured the Medical Director or his/her designee attended the quarterly QAA meetings. This had the potential to affect all 58 residents.
Fire safety inspections
18 fire safety citations on file: 8 on December 2, 2025, 4 on October 7, 2022, 6 on October 17, 2019.
Every fire safety citation18 citations
- F To conduct inspection, testing and maintenance of fire doors by qualified individuals.
- F Have a battery powered remote alarm panel in a location accessible by operating personnel.
- E Use approved construction type or materials.
- E Inspect, test, and maintain automatic sprinkler systems.
- E Ensure that waiting areas, nurse’s stations, gift shops, and cooking facilities, open to the corridor are properly protected.
- E Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
- E Have properly installed electrical wiring and gas equipment.
- E Have restrictions on the use of portable space heaters.
- F Install a fire alarm system that can be heard throughout the facility.
- F Have approved installation, maintenance and testing program for fire alarm systems.
- F Have simulated fire drills held at unexpected times.
- E Have proper power supply for life support equipment.
- F Install smoke barrier doors that can resist smoke for at least 20 minutes.
- F Have generator or other power source capable of supplying service within 10 seconds.
- E Keep aisles, corridors, and exits free of obstruction in case of emergency.
- E Construct fire resistant interior walls.
- E Install corridor and hallway doors that block smoke.
- C Install emergency lighting that can last at least 1 1/2 hours.
Fines and payment denials
| Date | Penalty | Amount or length |
|---|---|---|
| May 15, 2024 | Payment Denial | 19 days from June 14, 2024 |
A payment denial means Medicare and Medicaid stopped paying for new admissions for that period.
Staffing
Hours of care per resident per day, from the payroll records every home sends CMS. Higher means more staff time with each resident.
| Measure | This home | Ohio | United States |
|---|---|---|---|
| All nursing staff (RN, LPN and aides) | 3.94 | 3.69 | 3.86 |
| Registered nurses | 1.00 | 0.64 | 0.69 |
| All nursing staff on weekends | 3.35 | 3.28 | 3.42 |
| Nurse aides | 2.43 | ||
| Licensed practical nurses | 0.51 | ||
| Nursing staff turnover (share who left in a year) | not reported | 48.7% | 45.8% |
| Registered nurse turnover | not reported | 43.9% | 42.9% |
| Administrators who left | not reported |
CMS expects 3.85 hours a day for residents as sick as this home's (its case-mix figure). The staffing star compares the two.
Staffing by quarter, from daily payroll records
Every nursing home sends CMS its staff hours for each day (the Payroll Based Journal). Here they are added up by quarter. The latest quarter is the one behind the figures above. In January to March 2026, nursing staff hours per resident were 4.18 on weekdays and 3.35 on weekends, 20% lower on weekends (nationally, weekends ran 15% lower). Contract or agency staff worked 0.1% of nursing hours, against 5.3% nationally. Total nursing hours per resident went from 4.42 in July to September 2025 to 3.94 in January to March 2026.
| Quarter | All nursing staff | Registered nurses | Weekdays | Weekends | Contract staff share | Days with no RN hours | Residents a day |
|---|---|---|---|---|---|---|---|
| Jan to Mar 2026 | 3.94 | 1.00 | 4.18 | 3.35 | 0.1% | 0 of 90 | 50 |
| Oct to Dec 2025 | 3.93 | 0.89 | 4.15 | 3.38 | 0.1% | 0 of 92 | 48 |
| Jul to Sep 2025 | 4.42 | 0.94 | 4.71 | 3.67 | 3.0% | 0 of 92 | 46 |
| United States, Jan to Mar 2026 | 3.75 | 0.62 | 3.92 | 3.33 | 5.3% | 0.5% of days | |
| Ohio, Jan to Mar 2026 | 3.64 | 0.60 | 3.80 | 3.24 | 4.6% | 0.4% of days |
Hours per resident per day: staff hours in the quarter divided by resident days (the daily census CMS derives from resident assessments). Registered nurses include the director of nursing and RNs with administrative duties; aides include nurse aides in training and medication aides, as in CMS's own staffing measure. How these are calculated.
Quality measures
The measures CMS uses for the quality star. Lower is better for every one of them.
| Measure | This home | Ohio | US |
|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased Long Stay residents, 2025Q2-2026Q1 | 2.2 | 5.3 | 13.9 |
| Percentage of long-stay residents with a catheter inserted and left in their bladder Long Stay residents, 2025Q2-2026Q1 | 0.0 | 0.2 | 0.8 |
| Percentage of long-stay residents with a urinary tract infection Long Stay residents, 2025Q2-2026Q1 | 1.1 | 0.5 | 1.6 |
| Percentage of long-stay residents experiencing one or more falls with major injury Long Stay residents, 2025Q2-2026Q1 | 0.6 | 3.2 | 3.2 |
| Percentage of short-stay residents who newly received an antipsychotic medication Short Stay residents, 2025Q2-2026Q1 | 0.0 | 1.2 | 1.6 |
| Percentage of long-stay residents whose ability to walk independently worsened Long Stay residents, 2025Q2-2026Q1 | 5.6 | 6.1 | 14.1 |
| Percentage of long-stay residents with pressure ulcers Long Stay residents, 2025Q2-2026Q1 | 6.6 | 3.4 | 4.6 |
| Percentage of long-stay residents who received an antipsychotic medication Long Stay residents, 2025Q2-2026Q1 | 0.0 | 8.8 | 15.4 |
Owners and operators
Legal business name: SAPPHIRE HEALTH CARE LLC.
| Name | Role | Type | Share | Since |
|---|---|---|---|---|
| Kothari, Zahid | 5% or greater direct ownership interest | Individual | 6% | 01/01/2024 |
| Melton, David | 5% or greater direct ownership interest | Individual | 6% | 01/01/2024 |
| Woodward, Melvin | 5% or greater direct ownership interest | Individual | 88% | 10/01/2021 |
| Woodward, Melvin | Corporate officer | Individual | 10/01/2021 | |
| Kothari, Zahid | Operational/managerial control | Individual | 10/01/2021 | |
| Melton, David | Operational/managerial control | Individual | 10/01/2021 | |
| Woodward, Melvin | Operational/managerial control | Individual | 10/01/2021 | |
| Kothari, Zahid | Adp of the SNF | Individual | 10/01/2021 | |
| Melton, David | Adp of the SNF | Individual | 10/01/2021 | |
| Woodward, Melvin | Adp of the SNF | Individual | 10/01/2021 |
As listed in the CMS ownership file, which names owners with a 5% or greater stake and the people and companies with operational or managerial control.
Questions to ask on a visit
Chosen from this home's own inspection record.
- How do you prevent falls and pressure injuries, and how are families told when one happens?Inspectors cited 10 problems in this area, most recently on December 2, 2025: "Provide care and assistance to perform activities of daily living for any resident who is unable."
- How do residents and families raise a complaint or grievance, and how fast is it answered?Inspectors cited 4 problems in this area, most recently on October 17, 2019: "Notify each resident of certain balances and convey resident funds upon discharge, eviction, or death."
- How are medications reviewed, and how often are antipsychotic or sedating drugs used?Inspectors cited 3 problems in this area, most recently on October 7, 2022: "Ensure medication error rates are not 5 percent or greater."
- How are allegations of abuse or neglect reported and investigated, and who tells the family?Inspectors cited 2 problems in this area, most recently on August 12, 2025: "Respond appropriately to all alleged violations."
Other nursing homes nearby
- Timberland Ridge Nursing & Rehabilitation Fairlawn, 2 mi · 3 of 5 stars · 23 citations
- Wyant Woods Healthcare Center Akron, 2.2 mi · 2 of 5 stars · 60 citations
- Arbors at Fairlawn the Fairlawn, 2.5 mi · 4 of 5 stars · 36 citations
- Concordia at Sumner Copley, 2.5 mi · 5 of 5 stars · 18 citations
- Village at St. Edward Nrsg Care Fairlawn, 3.2 mi · 4 of 5 stars · 18 citations
- Phoenix of Fairlawn Akron, 3.2 mi · 3 of 5 stars · 31 citations
- Highland Square Nursing and Rehabilitation Akron, 3.2 mi · 2 of 5 stars · 55 citations
- Ohio Living Rockynol Akron, 3.3 mi · 5 of 5 stars · 4 citations
Ohio contacts for a concern about a nursing home
These are the official offices in Ohio. NursingHomeClear cannot take or act on complaints.
- Inspections and complaints: Ohio Department of Health, Nursing Homes and Facilities, the state agency that inspects nursing homes for CMS and takes complaints about care.
- Resident advocate: Ohio Office of the State Long-Term Care Ombudsman, 1-800-282-1206. The long-term care ombudsman is a free, confidential advocate for residents and families, set up under the federal Older Americans Act.
- State inspection reports: Ohio Long-Term Care Quality Navigator (Ohio Department of Aging), where Ohio publishes its own records on licensed homes.
Common questions
- What is Regency Care of Copley's Medicare star rating?
- CMS rates Regency Care of Copley 5 out of 5 stars overall, with 4 for health inspections, 3 for staffing and 5 for quality measures (CMS data as of September 1, 2026).
- How many deficiencies did Regency Care of Copley get at its last inspection?
- 2 health deficiencies at the standard inspection on December 2, 2025. The Ohio average is 10.5.
- Has Regency Care of Copley been fined?
- CMS lists no fines in the last three years.
- Does Regency Care of Copley accept Medicaid?
- It is certified to take Medicaid (CMS lists it as "Medicare and Medicaid"). Certification does not mean a Medicaid bed is open: ask the admissions office.
- Who owns Regency Care of Copley?
- CMS lists 10 owners and managers. Legal business name: SAPPHIRE HEALTH CARE LLC.
Sources
- Ratings, staffing and fines: CMS Provider Information, released September 30, 2026, data as of September 1, 2026.
- Citations: CMS Health Deficiencies and Fire Safety Deficiencies.
- Owners: CMS Ownership. Penalties: CMS Penalties.
- Staffing by quarter: CMS Payroll Based Journal Daily Nurse Staffing, April 2025 to March 2026, summed by NursingHomeClear.
- Inspector summaries: CMS Full Statement of Deficiencies (CMS-2567 text), data as of September 1, 2026. Each quote is the part of the statement before the detailed findings.
- Inspection reports with the inspectors' full notes are on this home's Medicare.gov page.
- Something wrong on this page? Ask for a correction. We fix errors in our copy of the data; findings themselves can only be changed by CMS and the state.
- NursingHomeClear is independent and not affiliated with CMS, Medicare or any state agency. This page reports federal records; it does not rate, recommend or endorse any home, and it is not medical or legal advice.