Find a nursing home

Home / New Mexico / Clovis

Retirement Ranches Inc.

2221 Dillon, Clovis, NM 88101 · Curry County · (575) 762-4495

104 certified beds, about 85 residents a day · Non profit - Corporation · Medicare and Medicaid since 1992

CMS high performing icon Certified for Medicaid Certified for Medicare
Overall
5 of 5
Health inspections
4 of 5
Staffing
5 of 5
Quality measures
4 of 5

CMS Care Compare ratings, data as of September 1, 2026 · CCN 325078 · See it on Medicare.gov · Compare with other homes

The record in brief

At its most recent standard inspection, on November 17, 2025, inspectors cited 8 health deficiencies (the New Mexico average is 17.9, the national average 9.2).

Of 15 health citations since September 2023, 1 was rated as actual harm or immediate jeopardy to residents (1 immediate jeopardy).

CMS lists 8 fines totaling $59,608 in the last three years; the largest was $14,433, and the latest is dated February 28, 2024.

Nurses and nurse aides worked 4.23 hours per resident per day, against 3.54 across New Mexico and 3.86 nationally. Registered nurses accounted for 0.74 of those hours.

39.8% of nursing staff left within the year CMS measured (New Mexico average 53.3%).

Health inspections

Federal rules call for a standard inspection at least every 15 months, plus a visit whenever a complaint is filed. Each mark below is one citation, colored by how serious inspectors rated it. How to read a citation.

Under each citation, the quoted text is the inspector's own summary from the federal statement of deficiencies (CMS form 2567), word for word apart from a privacy scrub; CMS removes residents' and staff names before it publishes the text. The full notes are on Medicare.gov.

Potential for minimal harm Potential for more than minimal harm Actual harm Immediate jeopardy Found on a complaint visit

Where its citations fall on CMS's grid

CMS rates every citation by how much harm it caused (rows) and how many residents it touched (columns). The count in each box is this home's, across all 15 health citations on file.

Severity
Isolated
Pattern
Widespread
Immediate jeopardy
1J
0K
0L
Actual harm
0G
0H
0I
Potential for more than minimal harm
6D
4E
3F
Potential for minimal harm
0A
0B
1C
March 17, 2026Complaint inspection · 1 citation
  1. D
    Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
    F561 · Resident Rights · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) April 6, 2026
    Inspectors wroteBased on record review and interview, the facility failed to ensure residents were provided with a choice about aspects of his/her life that are significant to the residents for 1 (R #1) of 5 (R #1, R #2, R #3, R #4, and R #5) residents reviewed by not having the choice to shower when they wanted. This deficient practice could likely result in residents feeling a loss of humanity (the quality of being human) by and a loss of dignity (the importance and value that a person has, that makes other people respect them or makes them respect themselves).
November 17, 2025Standard inspection · 8 citations
  1. F
    Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
    F578 · Resident Rights · No actual harm, potential for more than minimal harm, widespread · Corrected (the home has a date of correction) December 12, 2025
    Inspectors wroteBased on record review and interview, the facility failed to: 1. Ensure that all residents can request or refuse emergency and lifesaving care by failing to obtain and review residents' wishes regarding code status (instructions regarding the type of medical interventions a person wants in the event of a medical emergency), medical interventions (comfort measures such as pain relief or use of oxygen, use of medical treatment such as intubation) and artificial hydration/nutrition (the provision of nutrition and fluids by methods other than normal eating and drinking), 2. [...]
  2. F
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    F812 · Nutrition and Dietary · No actual harm, potential for more than minimal harm, widespread · Corrected (the home has a date of correction) December 12, 2025
    Inspectors wroteBased on observation and interview, the facility failed to store and serve food under sanitary conditions by not ensuring food items stored in facility's freezer were opened, labeled, and dated. This deficient practice is likely to affect 83 residents listed on the resident census list provided by the Administrator on 09/22/25 and could likely lead to foodborne illnesses in residents if food is not being stored properly and safe food handling practices are not adhered to.
  3. E
    Ensure that residents are fully informed and understand their health status, care and treatments.
    F552 · Resident Rights · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) December 12, 2025
    Inspectors wroteBased on record review and interview, the facility failed to ensure residents and/or their representatives were informed in advance of what medications they received and understood the reasons, risks, and benefits of the medications for 1 (R #2) of 2 (R #2 and R #5) residents reviewed for unnecessary medications. If the residents or their representatives are not informed of the risks and benefits of the medication or treatment alternatives, they are not able to make informed decisions regarding residents' care.
  4. E
    Keep residents' personal and medical records private and confidential.
    F583 · Resident Rights · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) December 12, 2025
    Inspectors wroteBased on observation and interview, the facility failed to provide personal privacy for 3 (R #29, R #61 and R #64) of 4 (R #4, R #29, R #61, and R #64) residents reviewed for privacy when staff administered medications in the commons area of the building after not giving the residents the chance to choose whether they received their medications privately. This deficient practice is likely to cause residents to feel embarrassed or ashamed.
  5. E
    Provide and implement an infection prevention and control program.
    F880 · Infection Control · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) December 12, 2025
    Inspectors wroteBased on observations and interviews, the facility failed to utilize enhanced barrier precautions (EBP; an infection control intervention) when providing direct care to 3 (R #4, R #12, and #15) of 3 (R #4, R #12, and #15) residents. Failure to utilize enhanced barrier precautions when performing direct care has the potential to spread organisms, diseases, and other health conditions among the residents.
  6. D
    Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
    F657 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) December 12, 2025
    Inspectors wroteBased on record review and interview, the facility failed to update a resident's care plan to reflect new diagnosis and treatment plans for 1 (R #84) of 7 (R #1, R #8, R #10, R #14, R #30, R #80, and R #84) residents reviewed for comprehensive care plans. This deficient practice could likely result in resident care not being closely monitored and not managed to meet the needs of the residents.
  7. D
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    F689 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) December 12, 2025
    Inspectors wroteBased on observation, record review, and interview, the facility failed to provide two-person assistance for 1 (R #61) of 3 (R #4, R #29, and R #61) residents reviewed for transfer care (assisting a resident to move from one place to another). This deficient practice could likely result in R #61 being injured during a transfer.
  8. C
    Ensure residents have reasonable access to and privacy in their use of communication methods.
    F576 · Resident Rights · No actual harm, potential for minimal harm, widespread · Corrected (the home has a date of correction) December 12, 2025
    Inspectors wroteBased on interviews, the facility failed to ensure that residents are able to receive mail on Saturdays for all 83 residents residing at the facility as identified on the census provided by the Administrator (ADM) on 09/23/25. This deficient practice is likely to result in residents not receiving timely communication which could result in feelings of isolation.
June 12, 2025Complaint inspection · 1 citation
  1. D
    Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
    F761 · Pharmacy Service · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) July 11, 2025
    Inspectors wroteBased on observation and interview, the facility failed to ensure the treatment cart on the 200 hall was locked while unattended. This deficient practice had the potential to affect all 34 people residing in the [NAME] side (facility pods one, two, and three) of the facility by allowing unauthorized people access to their medical supplies and personal health information.
August 1, 2024Standard inspection · 2 citations
  1. F
    Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
    F803 · Nutrition and Dietary · No actual harm, potential for more than minimal harm, widespread · Corrected (the home has a date of correction) August 29, 2024
    Inspectors wroteBased on observations, menu review, interview, and facility policy review, the facility failed to ensure menus were in place for all physician prescribed diets and failed to follow the menu for 80 of 80 census residents. This failure has the potential for residents to get the incorrect food in accordance with their diets; not receive nutritionally adequate meals; and receive repetitive food items.
  2. D
    Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
    F761 · Pharmacy Service · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) August 29, 2024
    Inspectors wroteBased on observations, record reviews, interviews, and facility policy review revealed the facility failed to ensure one out of six medication carts and one out of two treatments carts were securely locked when unattended. This failure put the residents at risk of taking medications that were not theirs.
February 28, 2024Complaint inspection · 2 citations
  1. J
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    F689 · Quality of Life and Care · Immediate jeopardy to resident health or safety, isolated · found on a complaint visit · Corrected (the home has a date of correction) March 22, 2024
    Inspectors wroteBased on observations, record review, and interview the facility failed to prevent an accident by not providing a safe transfer for 1 (R #4) of 4 (R #3, 4, 5 and 6) residents reviewed for falls when the facility failed to: 1. Ensure staff were adequately trained on how to use transfer lifts. 2. Identify number of staff needed for each resident to ensure a safe transfer. 3. Have a method for staff to determine for which residents the leg strap should be used. This deficient practice likely resulted in R #4 falling during transfer and sustaining a new fracture around the hardware in her femur (thigh bone) and a broken pelvis.
  2. E
    Ensure services provided by the nursing facility meet professional standards of quality.
    F658 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, pattern · found on a complaint visit · Corrected (the home has a date of correction) March 22, 2024
    Inspectors wroteBased on observation, record review, and interview, the facility failed to meet professional standards of quality for 1 (R # 3) of 3 (R #3, 4, 5) resident reviewed for pain medications by not doing a thorough assessment, notification, and documentation on admission of the resident. This deficient practice could likely cause an overdose of narcotic medication and potentially death if the Nurse Practitioner (NP) is unaware of all medications the resident is currently taking.
September 26, 2023Standard inspection · 1 citation
  1. D
    Provide safe and appropriate respiratory care for a resident when needed.
    F695 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) October 16, 2023
    Inspectors wroteBased on observation, record review, and interview, the facility failed to meet professional standards of quality for 1 (R #45 ) of 1 (R #45) residents by not administering oxygen in accordance with the physician's orders. If the facility is not administering oxygen as prescribed, the resident is not likely to get the therapeutic results as needed. The findings for R #45 are: A. Record review of R #45's face sheet revealed the resident was admitted on [DATE] with following diagnoses. 1. Respiratory failure, unspecified with hypoxia (a condition that affects breathing function or the lungs, and causes low oxygen or high carbon dioxide levels in the blood) . 2. Hypertensive heart disease without heart failure (a long-term condition related to high blood 3pressure). 3. Shortness of breath (blanket term for a group of diseases that block airflow from the lungs). B. [...]

Fire safety inspections

6 fire safety citations on file: 1 on August 1, 2024, 2 on September 26, 2023, 3 on October 6, 2022.

Every fire safety citation6 citations
  1. F
    Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.
    K 354 · August 1, 2024 · Corrected (the home has a date of correction)
  2. F
    Have generator or other power source capable of supplying service within 10 seconds.
    K 918 · September 26, 2023 · Corrected (the home has a date of correction)
  3. E
    Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
    K 222 · September 26, 2023 · Corrected (the home has a date of correction)
  4. E
    Provide properly protected cooking facilities.
    K 324 · October 6, 2022 · Corrected (the home has a date of correction)
  5. E
    Inspect, test, and maintain automatic sprinkler systems.
    K 353 · October 6, 2022 · Corrected (the home has a date of correction)
  6. E
    Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
    K 521 · October 6, 2022 · Corrected (the home has a date of correction)

Fines and payment denials

DatePenaltyAmount or length
February 28, 2024Fine $14,433
January 8, 2024Fine $4,893
January 2, 2024Fine $4,545
December 11, 2023Fine $13,635
October 23, 2023Fine $4,545
October 17, 2023Fine $4,235
October 10, 2023Fine $3,882
September 18, 2023Fine $9,440

A payment denial means Medicare and Medicaid stopped paying for new admissions for that period.

Staffing

Hours of care per resident per day, from the payroll records every home sends CMS. Higher means more staff time with each resident.

MeasureThis homeNew MexicoUnited States
All nursing staff (RN, LPN and aides)4.233.543.86
Registered nurses0.740.630.69
All nursing staff on weekends3.703.103.42
Nurse aides3.33
Licensed practical nurses0.17
Nursing staff turnover (share who left in a year)39.8%53.3%45.8%
Registered nurse turnover31.3%53.6%42.9%
Administrators who left0

CMS expects 3.13 hours a day for residents as sick as this home's (its case-mix figure). The staffing star compares the two.

Staffing by quarter, from daily payroll records

Every nursing home sends CMS its staff hours for each day (the Payroll Based Journal). Here they are added up by quarter. The latest quarter is the one behind the figures above. In January to March 2026, nursing staff hours per resident were 4.45 on weekdays and 3.70 on weekends, 17% lower on weekends (nationally, weekends ran 15% lower). Contract or agency staff worked 0.0% of nursing hours, against 5.3% nationally. Total nursing hours per resident went from 6.05 in April to June 2025 to 4.23 in January to March 2026.

QuarterAll nursing staffRegistered nursesWeekdaysWeekendsContract staff shareDays with no RN hoursResidents a day
Jan to Mar 20264.230.744.453.70 0.0%0 of 9085
Oct to Dec 20254.850.785.054.33 0.0%0 of 9281
Jul to Sep 20254.860.865.094.29 0.0%0 of 9280
Apr to Jun 20256.051.026.375.25 0.0%0 of 9168
United States, Jan to Mar 20263.750.623.923.335.3%0.5% of days
New Mexico, Jan to Mar 20263.520.603.693.1014.2%1.7% of days

Hours per resident per day: staff hours in the quarter divided by resident days (the daily census CMS derives from resident assessments). Registered nurses include the director of nursing and RNs with administrative duties; aides include nurse aides in training and medication aides, as in CMS's own staffing measure. How these are calculated.

Staff pay reports

Staff pay at this home

No staff pay figure for this home has passed review yet. A figure appears only after at least 5 reports from at least 3 different people, sent over at least 60 days, have passed review.

Official wage estimates for New Mexico

JobMedianMiddle halfEmployed
New Mexico, all employers
CNAs (nursing assistants)$18.94$17.94 to $21.834,750
LPNs and LVNs$28.52$18.93 to $35.142,460
Registered nurses$45.36$38.92 to $49.4017,980
United States, nursing care facilities
CNAs (nursing assistants)$20.67$17.91 to $22.55534,270
LPNs and LVNs$33.86$30.05 to $37.40188,210
Registered nurses$41.11$37.85 to $47.68142,270

Hourly wages; the middle half runs from the 25th to the 75th percentile. Source: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics, May 2025. BLS has no separate estimate for medication aides. These are survey estimates for whole occupations, not figures for any one home.

How staff pay reports work · CNA pay by state

Quality measures

The measures CMS uses for the quality star. Lower is better for every one of them.

MeasureThis homeNew MexicoUS
Percentage of long-stay residents whose need for help with daily activities has increased
Long Stay residents, 2025Q2-2026Q1
21.911.313.9
Percentage of long-stay residents with a catheter inserted and left in their bladder
Long Stay residents, 2025Q2-2026Q1
1.20.90.8
Percentage of long-stay residents with a urinary tract infection
Long Stay residents, 2025Q2-2026Q1
0.40.91.6
Percentage of long-stay residents experiencing one or more falls with major injury
Long Stay residents, 2025Q2-2026Q1
8.03.53.2
Percentage of short-stay residents who newly received an antipsychotic medication
Short Stay residents, 2025Q2-2026Q1
1.21.11.6
Percentage of long-stay residents whose ability to walk independently worsened
Long Stay residents, 2025Q2-2026Q1
15.511.714.1
Percentage of long-stay residents with pressure ulcers
Long Stay residents, 2025Q2-2026Q1
4.75.24.6
Percentage of long-stay residents who received an antipsychotic medication
Long Stay residents, 2025Q2-2026Q1
1.114.515.4
Percentage of short-stay residents who were rehospitalized after a nursing home admission
Short Stay residents, 20250101-20251231
24.022.023.8
Percentage of short-stay residents who had an outpatient emergency department visit
Short Stay residents, 20250101-20251231
13.915.712.0
Number of hospitalizations per 1000 long-stay resident days
Long Stay residents, 20250101-20251231
1.61.61.9
Number of outpatient emergency department visits per 1000 long-stay resident days
Long Stay residents, 20250101-20251231
2.42.81.8

Short-term rehab results

For a stay to recover after a hospital visit, these are the results CMS publishes for Retirement Ranches Inc.'s Medicare short-stay residents. On returning residents home or to the community, CMS rates it better than the national rate (62.1% of residents, after adjusting for how sick they were). How to read these, and what Medicare pays for.

Went home or back to the community

62.1% this home

Better than the national rate

US median of homes 51.5% · New Mexico: 15 better, 4 worse

Rate of successful return to home or community from a SNF (risk-standardized discharge to community rate). Higher is better. October 2022 to September 2024. 146 eligible stays.

Potentially preventable readmissions

10.2% this home

No different from the national rate

US median of homes 10.7% · New Mexico: 0 better, 2 worse

Rate of potentially preventable hospital readmissions 30 days after discharge from a SNF (risk-standardized rate). Lower is better. October 2022 to September 2024. 151 eligible stays.

Infections that led to a hospital stay

5.8% this home

No different from the national rate

US median of homes 7.1% · New Mexico: 0 better, 0 worse

Percentage of infections residents got during their SNF stay that resulted in hospitalization (risk-standardized rate). Lower is better. October 2023 to September 2024. 88 eligible stays.

Self-care and mobility at discharge

70.8% this home

Median of homes: New Mexico66.5% · US 56.6%

Percentage of residents who are at or above an expected ability to care for themselves and move around at discharge. Higher is better. October 2024 to September 2025. 120 residents counted.

Falls with major injury

0.8% this home

Median of homes: New Mexico0.0% · US 0.0%

Percentage of SNF residents who experience one or more falls with major injury during their SNF stay. Lower is better. October 2024 to September 2025. 129 residents counted.

New or worsened pressure ulcers

3.4% this home

Median of homes: New Mexico2.5% · US 1.7%

Percentage of residents with pressure ulcers or pressure injuries that are new or worsened (adjusted rate). Lower is better. October 2024 to September 2025. 129 residents counted.

Medication list given at discharge

Not reported

CMS note: The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.

Median of homes: New Mexico97.2% · US 98.7%

Percentage of residents where the SNF provided a current medication list to the resident, family, and/or caregiver at final discharge. Higher is better. October 2024 to September 2025. 14 residents counted.

Source: CMS Skilled Nursing Facility Quality Reporting Program - Provider Data, released 2026-09-30. Better, no different and worse are CMS's own comparisons with the national rate, after adjusting for how sick residents were. Medians of homes and the state counts are worked out by us from the same file.

Owners and operators

Legal business name: RETIREMENT RANCHES, INC.

NameRoleTypeShareSince
Buesgens, TerryManaging control - governing bodyIndividual02/11/2019
Frerichs, JohnManaging control - governing bodyIndividual02/13/2017
Hartley, LoriManaging control - governing bodyIndividual11/12/2018
Pomeroy, HarryManaging control - governing bodyIndividual01/01/2001
Tatum, ChristinaManaging control - governing bodyIndividual01/01/2011
Tunnell, TwilaManaging control - governing bodyIndividual02/13/2017
Sahay, BhaskarContracted managing employeeIndividual09/10/2021
Burrow, KimberlyW-2 managing employeeIndividual06/23/2021
Harris, DoyleW-2 managing employeeIndividual11/16/2007
Spears, KevinCorporate directorIndividual02/01/2021
Carriage Healthcare Companies IncOperational/managerial controlOrganization12/26/2024
Spears, KevinTrustee of the SNFIndividual02/01/2021
Carriage Healthcare Companies IncAdp of the SNFOrganization01/07/2025
Cliftonlarsonallen LLPAdp of the SNFOrganization01/07/2025
Contemporary Benefits, LLCAdp of the SNFOrganization01/07/2025
The Citizens Bank of ClovisAdp of the SNFOrganization01/07/2025
Burrow, KimberlyAdp of the SNFIndividual01/07/2025
Harris, DoyleAdp of the SNFIndividual01/07/2025
Sahay, BhaskarAdp of the SNFIndividual01/07/2025

As listed in the CMS ownership file, which names owners with a 5% or greater stake and the people and companies with operational or managerial control.

Questions to ask on a visit

Chosen from this home's own inspection record.

  1. How do residents and families raise a complaint or grievance, and how fast is it answered?Inspectors cited 5 problems in this area, most recently on March 17, 2026: "Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice."
  2. How do you prevent falls and pressure injuries, and how are families told when one happens?Inspectors cited 3 problems in this area, most recently on November 17, 2025: "Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents."
  3. Can we see a week of menus and the kitchen, and how are special diets handled?Inspectors cited 2 problems in this area, most recently on November 17, 2025: "Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards."
  4. When is the care plan meeting, and can family attend it?Inspectors cited 2 problems in this area, most recently on November 17, 2025: "Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals."

Other nursing homes nearby

New Mexico contacts for a concern about a nursing home

These are the official offices in New Mexico. NursingHomeClear cannot take or act on complaints.

Common questions

What is Retirement Ranches Inc.'s Medicare star rating?
CMS rates Retirement Ranches Inc. 5 out of 5 stars overall, with 4 for health inspections, 5 for staffing and 4 for quality measures (CMS data as of September 1, 2026).
How many deficiencies did Retirement Ranches Inc. get at its last inspection?
8 health deficiencies at the standard inspection on November 17, 2025. The New Mexico average is 17.9.
Has Retirement Ranches Inc. been fined?
Yes. CMS lists 8 fines totaling $59,608 in the last three years.
Does Retirement Ranches Inc. accept Medicaid?
It is certified to take Medicaid (CMS lists it as "Medicare and Medicaid"). Certification does not mean a Medicaid bed is open: ask the admissions office.
Who owns Retirement Ranches Inc.?
CMS lists 19 owners and managers. Legal business name: RETIREMENT RANCHES, INC.

Sources

Find a nursing home Read an inspection