Home / New Hampshire / Salem
Salemhaven
23 Geremonty Drive, Salem, NH 03079 · Rockingham County · (603) 893-5586
110 certified beds, about 89 residents a day · Non profit - Corporation · Medicare and Medicaid since 1996
CMS Care Compare ratings, data as of September 1, 2026 · CCN 305058 · See it on Medicare.gov · Compare with other homes
The record in brief
At its most recent standard inspection, on August 14, 2025, inspectors cited 7 health deficiencies (the New Hampshire average is 4, the national average 9.2).
None of its 14 health citations since August 2023 was rated as actual harm or immediate jeopardy.
CMS lists no fines against this home in the last three years.
Nurses and nurse aides worked 3.89 hours per resident per day, against 3.90 across New Hampshire and 3.86 nationally. Registered nurses accounted for 0.71 of those hours.
42.4% of nursing staff left within the year CMS measured (New Hampshire average 44.1%).
Health inspections
Federal rules call for a standard inspection at least every 15 months, plus a visit whenever a complaint is filed. Each mark below is one citation, colored by how serious inspectors rated it. How to read a citation.
Under each citation, the quoted text is the inspector's own summary from the federal statement of deficiencies (CMS form 2567), word for word apart from a privacy scrub; CMS removes residents' and staff names before it publishes the text. The full notes are on Medicare.gov.
Where its citations fall on CMS's grid
CMS rates every citation by how much harm it caused (rows) and how many residents it touched (columns). The count in each box is this home's, across all 14 health citations on file.
August 14, 2025Standard inspection · 7 citations
- E Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Inspectors wroteBased on observation, interview, and policy review, it was determined that the facility failed to store and serve food in accordance with professional standards for food safety to prevent foodborne illness in 1 of 1 kitchen and 3 of 3 kitchenettes observed.
- D Ensure services provided by the nursing facility meet professional standards of quality.
Inspectors wroteBased on interview and record review, it was determined that the facility failed to ensure that physician's orders were followed for 1 of 5 residents reviewed for choices in a final sample of 19 residents. (Resident identifier is #84.)
- D Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Inspectors wroteBased on interview and record review, it was determined that the facility failed to ensure that residents received the appropriate care and services for catheter care for 2 of 2 residents reviewed for urinary catheters in a final sample of 19 residents. (Resident identifiers are #1and #5).
- D Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Inspectors wroteBased on observation, interview, and record review, it was determined the facility failed to properly label a vial of multidose injectable medication when opened for 2 out of 3 medication refrigerators observed.
- D Provide and implement an infection prevention and control program.
Inspectors wroteBased on observation, interview, and record review, it was determined that the facility failed to conduct an annual review of its infection prevention and control program and implement policies and procedures for Transmission Based Precautions (TBP) to prevent the potential spread of infection for 3 of 4 resident observed for TBP in a final sample of 19 residents. (Resident identifier is #17, #56, and #68.).
- D Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
Inspectors wroteBased on interview and record review, it was determined that the facility failed to implement policies and procedures on COVID-19 immunization for 1 of 1 staff reviewed for COVID-19 immunizations. (Staff identifier is Staff M).
- B Honor the resident's right to organize and participate in resident/family groups in the facility.
Inspectors wroteBased on interview and record review, it was determined that the facility failed to demonstrate their response and rationale to resident council grievances for May and June 2025 and maintain evidence demonstrating the response and rationale of the resident group grievances from the Resident Council Meeting.
August 8, 2024Standard inspection · 5 citations
- E Provide and implement an infection prevention and control program.
Inspectors wroteBased on observation, interview, and record review, it was determined that the facility failed to follow accepted guidelines to prevent the spread of infections for 5 of 10 residents reviewed for infection control (Resident identifier #15, #22, #69, #84, and #343) and for 1 out of 4 residents observed for medication administration (Resident identifier is #14).
- D Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Inspectors wroteBased on interview and record review, it was determined that the facility failed to ensure that alleged violations of neglect were reported immediately or no later than 2 hours after the allegation was made to the State Survey Agency (SSA) for 2 of 3 residents reviewed for neglect (Resident Identifiers are #20 and #79).
- B Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Inspectors wroteBased on record review and interview, it was determined that the facility failed to send a copy of the notice of Transfer/Discharge to a representative of the Office of the State Long-Term Care Ombudsman in 2 of 3 residents reviewed for hospitalization for a final sample of 23 residents (Resident identifiers are #30 and #57).
- B Ensure each resident receives an accurate assessment.
Inspectors wroteBased on observation, record review, and interview, it was determined that the facility failed to ensure that the Minimum Data Set (MDS) assessment accurately reflected the residents' status for 4 out of 23 residents reviewed for MDS in a final sample of 23 residents (Resident identifiers are #5, #12, #34, and #90).
- B Observe each nurse aide's job performance and give regular training.
Inspectors wroteBased on interview and record review, it was determined that the facility failed to complete a performance review at least once every 12 months for 2 of 4 Licensed Nurse Assistants (LNA) reviewed.
August 2, 2023Standard inspection · 2 citations
- E Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Inspectors wroteBased on observation, interview, record review, and policy review, it was determined that the facility failed to ensure that expired medications were removed from use for 2 of 2 medication rooms observed and 2 of 3 medication carts observed. (Resident identifiers are #62 and #63.)
- E Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Inspectors wroteBased on observation, interview, and record review, it was determined that the facility failed to ensure that food was prepared in accordance with professional standards for food service safety for 1 of 1 main kitchen observed and the facility failed to store food in accordance with professional standards for food safety to prevent foodborne illness for 3 of 3 kitchenettes observed.
Fire safety inspections
11 fire safety citations on file: 4 on August 14, 2025, 2 on August 8, 2024, 5 on August 2, 2023.
Every fire safety citation11 citations
- D Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
- D Have proper medical gas storage and administration areas.
- C Have approved installation, maintenance and testing program for fire alarm systems.
- C Ensure operating rooms are properly protected and written records are maintained and available for inspection.
- D Conduct testing and exercise requirements.
- D Keep aisles, corridors, and exits free of obstruction in case of emergency.
- D Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
- C Install an approved automatic sprinkler system.
- C Inspect, test, and maintain automatic sprinkler systems.
- C Properly select, install, inspect, or maintain portable fire extinguishes.
- C Ensure proper usage of power strips and extension cords.
Fines and payment denials
CMS lists no fines or payment denials against this home in the last three years. The national average is 0.9 fines per home.
Staffing
Hours of care per resident per day, from the payroll records every home sends CMS. Higher means more staff time with each resident.
| Measure | This home | New Hampshire | United States |
|---|---|---|---|
| All nursing staff (RN, LPN and aides) | 3.89 | 3.90 | 3.86 |
| Registered nurses | 0.71 | 0.78 | 0.69 |
| All nursing staff on weekends | 3.32 | 3.47 | 3.42 |
| Nurse aides | 2.26 | ||
| Licensed practical nurses | 0.92 | ||
| Nursing staff turnover (share who left in a year) | 42.4% | 44.1% | 45.8% |
| Registered nurse turnover | 35.7% | 40.9% | 42.9% |
| Administrators who left | 0 |
CMS expects 3.57 hours a day for residents as sick as this home's (its case-mix figure). The staffing star compares the two.
Staffing by quarter, from daily payroll records
Every nursing home sends CMS its staff hours for each day (the Payroll Based Journal). Here they are added up by quarter. The latest quarter is the one behind the figures above. In January to March 2026, nursing staff hours per resident were 4.12 on weekdays and 3.32 on weekends, 19% lower on weekends (nationally, weekends ran 15% lower). Contract or agency staff worked 2.3% of nursing hours, against 5.3% nationally. Total nursing hours per resident went from 3.83 in April to June 2025 to 3.89 in January to March 2026.
| Quarter | All nursing staff | Registered nurses | Weekdays | Weekends | Contract staff share | Days with no RN hours | Residents a day |
|---|---|---|---|---|---|---|---|
| Jan to Mar 2026 | 3.89 | 0.71 | 4.12 | 3.32 | 2.3% | 0 of 90 | 89 |
| Oct to Dec 2025 | 4.13 | 0.76 | 4.36 | 3.55 | 4.5% | 0 of 92 | 84 |
| Jul to Sep 2025 | 4.08 | 0.75 | 4.30 | 3.54 | 6.1% | 0 of 92 | 87 |
| Apr to Jun 2025 | 3.83 | 0.66 | 4.06 | 3.26 | 3.2% | 0 of 91 | 87 |
| United States, Jan to Mar 2026 | 3.75 | 0.62 | 3.92 | 3.33 | 5.3% | 0.5% of days | |
| New Hampshire, Jan to Mar 2026 | 3.85 | 0.74 | 4.01 | 3.45 | 13.1% | 0.1% of days |
Hours per resident per day: staff hours in the quarter divided by resident days (the daily census CMS derives from resident assessments). Registered nurses include the director of nursing and RNs with administrative duties; aides include nurse aides in training and medication aides, as in CMS's own staffing measure. How these are calculated.
Staff pay reports
Staff pay at this home
No staff pay figure for this home has passed review yet. A figure appears only after at least 5 reports from at least 3 different people, sent over at least 60 days, have passed review.
Official wage estimates for New Hampshire
| Job | Median | Middle half | Employed |
|---|---|---|---|
| New Hampshire, all employers | |||
| CNAs (nursing assistants) | $23.02 | $21.58 to $26.16 | 7,810 |
| LPNs and LVNs | $37.07 | $32.53 to $39.79 | 2,220 |
| Registered nurses | $47.93 | $39.85 to $52.12 | 15,390 |
| United States, nursing care facilities | |||
| CNAs (nursing assistants) | $20.67 | $17.91 to $22.55 | 534,270 |
| LPNs and LVNs | $33.86 | $30.05 to $37.40 | 188,210 |
| Registered nurses | $41.11 | $37.85 to $47.68 | 142,270 |
Hourly wages; the middle half runs from the 25th to the 75th percentile. Source: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics, May 2025. BLS has no separate estimate for medication aides. These are survey estimates for whole occupations, not figures for any one home.
Quality measures
The measures CMS uses for the quality star. Lower is better for every one of them.
| Measure | This home | New Hampshire | US |
|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased Long Stay residents, 2025Q2-2026Q1 | 22.6 | 22.7 | 13.9 |
| Percentage of long-stay residents with a catheter inserted and left in their bladder Long Stay residents, 2025Q2-2026Q1 | 1.5 | 1.1 | 0.8 |
| Percentage of long-stay residents with a urinary tract infection Long Stay residents, 2025Q2-2026Q1 | 2.8 | 2.1 | 1.6 |
| Percentage of long-stay residents experiencing one or more falls with major injury Long Stay residents, 2025Q2-2026Q1 | 2.3 | 4.4 | 3.2 |
| Percentage of short-stay residents who newly received an antipsychotic medication Short Stay residents, 2025Q2-2026Q1 | 0.6 | 1.3 | 1.6 |
| Percentage of long-stay residents whose ability to walk independently worsened Long Stay residents, 2025Q2-2026Q1 | 20.6 | 17.5 | 14.1 |
| Percentage of long-stay residents with pressure ulcers Long Stay residents, 2025Q2-2026Q1 | 7.3 | 4.2 | 4.6 |
| Percentage of long-stay residents who received an antipsychotic medication Long Stay residents, 2025Q2-2026Q1 | 21.4 | 17.8 | 15.4 |
| Percentage of short-stay residents who were rehospitalized after a nursing home admission Short Stay residents, 20250101-20251231 | 21.5 | 22.3 | 23.8 |
| Percentage of short-stay residents who had an outpatient emergency department visit Short Stay residents, 20250101-20251231 | 8.0 | 13.4 | 12.0 |
| Number of hospitalizations per 1000 long-stay resident days Long Stay residents, 20250101-20251231 | 1.8 | 1.6 | 1.9 |
| Number of outpatient emergency department visits per 1000 long-stay resident days Long Stay residents, 20250101-20251231 | 1.8 | 1.9 | 1.8 |
Owners and operators
Legal business name: SALEMHAVEN, INC..
| Name | Role | Type | Share | Since |
|---|---|---|---|---|
| Milliard, Raymond | Contracted managing employee | Individual | 04/03/2003 | |
| Milliard, Raymond | Corporate director | Individual | 04/03/2003 | |
| Murray-Potrin, Kathy | Corporate director | Individual | 12/01/1979 | |
| Murray-Potrin, Kathy | Corporate officer | Individual | 09/01/2016 | |
| Covenant Health | Operational/managerial control | Organization | 04/01/2001 |
As listed in the CMS ownership file, which names owners with a 5% or greater stake and the people and companies with operational or managerial control.
Questions to ask on a visit
Chosen from this home's own inspection record.
- What changed in infection control since the last inspection, and who on staff is the infection preventionist?Inspectors cited 3 problems in this area, most recently on August 14, 2025: "Provide and implement an infection prevention and control program."
- Can we see a week of menus and the kitchen, and how are special diets handled?Inspectors cited 2 problems in this area, most recently on August 14, 2025: "Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards."
- When is the care plan meeting, and can family attend it?Inspectors cited 2 problems in this area, most recently on August 14, 2025: "Ensure services provided by the nursing facility meet professional standards of quality."
- How are medications reviewed, and how often are antipsychotic or sedating drugs used?Inspectors cited 2 problems in this area, most recently on August 14, 2025: "Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs."
- Who is on the floor on Saturday and Sunday, and how many residents does each aide care for?Weekend nurse staffing here was 3.32 hours per resident per day, below the New Hampshire average of 3.47.
Other nursing homes nearby
- Warde Health Center Windham, 3.3 mi · 5 of 5 stars · 3 citations
- Cedar View Rehabilitation and Healthcare Center Methuen, 4 mi · 5 of 5 stars · 9 citations
- Nevins Nursing & Rehabilitation Center Methuen, 4.1 mi · 2 of 5 stars · 31 citations
- Whittier Bradford Transitional Care Unit Bradford, 4.9 mi · 5 of 5 stars · 0 citations
- Haverhill Rehabilitation and Healthcare Center Haverhill, 5.1 mi · 2 of 5 stars · 43 citations
- M I Nursing & Restorative Center Lawrence, 5.3 mi · 3 of 5 stars · 25 citations
- Royal Wood Mill Center Lawrence, 5.9 mi · 3 of 5 stars · 26 citations
- Oxford Rehabilitation & Health Care Center Haverhill, 6.4 mi · 1 of 5 stars · 41 citations
Common questions
- What is Salemhaven's Medicare star rating?
- CMS rates Salemhaven 2 out of 5 stars overall, with 2 for health inspections, 4 for staffing and 3 for quality measures (CMS data as of September 1, 2026).
- How many deficiencies did Salemhaven get at its last inspection?
- 7 health deficiencies at the standard inspection on August 14, 2025. The New Hampshire average is 4.
- Has Salemhaven been fined?
- CMS lists no fines in the last three years.
- Does Salemhaven accept Medicaid?
- It is certified to take Medicaid (CMS lists it as "Medicare and Medicaid"). Certification does not mean a Medicaid bed is open: ask the admissions office.
- Who owns Salemhaven?
- CMS lists 5 owners and managers. Legal business name: SALEMHAVEN, INC..
Sources
- Ratings, staffing and fines: CMS Provider Information, released September 30, 2026, data as of September 1, 2026.
- Citations: CMS Health Deficiencies and Fire Safety Deficiencies.
- Owners: CMS Ownership. Penalties: CMS Penalties.
- Staffing by quarter: CMS Payroll Based Journal Daily Nurse Staffing, April 2025 to March 2026, summed by NursingHomeClear.
- Inspector summaries: CMS Full Statement of Deficiencies (CMS-2567 text), data as of September 1, 2026. Each quote is the part of the statement before the detailed findings.
- Inspection reports with the inspectors' full notes are on this home's Medicare.gov page.
- Something wrong on this page? Ask for a correction. We fix errors in our copy of the data; findings themselves can only be changed by CMS and the state.
- NursingHomeClear is independent and not affiliated with CMS, Medicare or any state agency. This page reports federal records; it does not rate, recommend or endorse any home, and it is not medical or legal advice.