Home / West Virginia / Hurricane
Teays Valley Center
1390 North Poplar Fork Road, Hurricane, WV 25526 · Putnam County · (304) 757-7826
124 certified beds, about 119 residents a day · For profit - Corporation · Medicare and Medicaid since 1990
CMS Care Compare ratings, data as of September 1, 2026 · CCN 515106 · See it on Medicare.gov · Compare with other homes
The record in brief
At its most recent standard inspection, on February 18, 2026, inspectors cited 15 health deficiencies (the West Virginia average is 11.7, the national average 9.2).
Of 48 health citations since November 2023, 1 was rated as actual harm or immediate jeopardy to residents (1 immediate jeopardy).
CMS lists 1 fine totaling $24,948 in the last three years; the largest was $24,948, and the latest is dated December 19, 2024.
Nurses and nurse aides worked 3.16 hours per resident per day, against 3.67 across West Virginia and 3.86 nationally. Registered nurses accounted for 0.74 of those hours.
37.4% of nursing staff left within the year CMS measured (West Virginia average 44.1%).
CMS links it to Genesis Healthcare, an affiliated group of 184 nursing homes.
Health inspections
Federal rules call for a standard inspection at least every 15 months, plus a visit whenever a complaint is filed. Each mark below is one citation, colored by how serious inspectors rated it. How to read a citation.
Under each citation, the quoted text is the inspector's own summary from the federal statement of deficiencies (CMS form 2567), word for word apart from a privacy scrub; CMS removes residents' and staff names before it publishes the text. The full notes are on Medicare.gov.
Where its citations fall on CMS's grid
CMS rates every citation by how much harm it caused (rows) and how many residents it touched (columns). The count in each box is this home's, across all 48 health citations on file.
July 29, 2026Complaint inspection · 1 citation
- D Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Inspectors wroteBased on observation, and staff interviews, the facility failed to maintain an effective pest control program relating to ants in room [ROOM NUMBER]. This was a random opportunity for discovery. Resident identifier: #59. Facility Census: 115.
February 18, 2026Standard inspection, Complaint inspection · 15 citations
- F Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Inspectors wroteBased on record review and staff interview, the facility failed to have a Registered Nurse on duty for eight (8) hours a day, seven (7) days a week full time. This was found to be true for one (1) of 19 days reviewed during the long term care survey process. Facility census: 120.
- E Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Inspectors wroteBased on record review and staff interview the facility failed to ensure they had verification that a bed hold policy/notice had been given to one (1) residents and/or their legal representative at the time they were transferred from the facility. Resident identifier: #50. Facility census: 120. a) Resident #50 This resident was on hospital leave from 08/22/25 until 08/27/25. The resident had capacity to make his/her own medical decisions. On 08/22/25, the resident was transferred to an acute care facility for shortness or breath with hypoxemia. A review of the medical record found no bed hold notice. This was requested from the facility on 02/17/26 at 8:45 AM. On 02/17/26 at 10:50 AM, the bed hold notice was provided by the Nursing Home Administrator (NHA), but it was not signed by the resident. [...]
- E Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Inspectors wroteBased on record review and staff interview, the facility failed to develop or implement the care plan for residents care. This was true for three (3) care plans reviewed during this survey. Resident Identifiers: #3, #9 and #63. Facility Census: 120 Findings Included: a) Resident #3 On 02/17/26 at 12:30 PM a record review of medical diagnosis for Resident #3 shows there is a diagnosis of Bipolar. A review of the care plan found no diagnosis of Bipolar under the Focus of impaired/decline in cognitive function in impaired thought processes nor any where on the care plan. On 02/17/26 at 1:00 PM the above was confirmed with the Administrator that the diagnosis of Bipolar was not developed on the care plan. b) Resident #9 On 02/17/26 at 2:40 PM record review of Resident #9s care plan shows his preference as having a shower as he is dependent with all care based on his medical diagnoses. [...]
- E Provide care and assistance to perform activities of daily living for any resident who is unable.
Inspectors wroteBased on record review and staff interview the facility failed to administer Activities of Daily Living assistance with residents. This was true for three (3) of five (5) records reviewed. Resident Identifiers: #9, 57, 59. Facility Census:120 . a) Resident #59 02/17/26 1:43 PM a review of Resident #59's hygiene tasks did not indicate the resident refused care, instead it stated the care was not applicable. This made it appear that no attempt was made to provide oral care to resident. This was discussed with nursing home administrator on 02/17/26 at 1:40 PM. b) Resident #57 02/16/26 9:54 AM an observation revealed the resident had severe plaque build up on teeth. The care plan called for teeth brushing twice a day.02/17/2026 12:28 PM during an interview with the DON at 11:48 AM the DON confirmed staff was not checking resident refused and instead checking not applicable. [...]
- E Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Inspectors wroteBased on observation and staff interview facility failed to ensure food is stored, prepared and served in a sanitary manner, and cleaning of the kitchen is kept at facility policy standards. This observation was from the annual Long Term Care Facility Survey process. This deficient practice had the potential to affect more than a minimal number of residents who received nutrition from the kitchen. Facility census: 120.
- E Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
Inspectors wroteBased on record review and staff interview the facility failed to educate, offer and obtain declination or consent or administered for the COVID-19 2024-2025 and/or COVID-19 2025-2026 immunizations. This was true for five (5) of seven (7) Residents screened for immunizations. Resident Identifiers: #37, #49, #70, #89 and #91. Facility Census: 120. Findings Included: a) Resident #37 On 02/18/26 at 9:30 AM record review shows Resident #37 was admitted on [DATE]. Further record review showed the resident had not been administered nor consented/declination of COVID-19 vaccinations for the 2024-2025 or the 2025-2026 COVID-19 boosters. On 02/18/26 at 10:00 AM the above was confirmed with the Director of Nursing. b) Resident #49 On 02/17/26 at 9:02 AM record review of COVID-19 immunizations for Resident #49 showed this resident had received every vaccination offered to her. [...]
- E Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Inspectors wroteBased on observation, staff interview and resident interview, facility failed to ensure an effective pest control program is in place. This was found during the Annual Long Term Care Facility Survey process. Facility census 120. Resident identifiers: #8, #21, #40, #70, #104 and #99.
- D Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Inspectors wroteBased on medical record review and staff interview the facility failed to ensure they gave a resident the right to have their food preferences honored. Resident identifier: #105. Facility census: 120. a) Resident #105 The resident was first admitted to the facility on [DATE]. Resident #105 was on hospital leave on two occasions, 11/24/25 - 12/7/25 and 01/07/26 - 02/05/26. During an interview with the resident on 02/16/26 at 11:07 AM, when asked about the food at the facility, the resident stated the facility gives her oatmeal and eggs every day, and she does not want these. She further stated she was lactose intolerant. When asked if the facility had asked her about her food preferences, she stated no. Surveyor requested from Dietary Manager #31 on 02/16/26 at approximately 1:50 PM, to see this resident's dietary preferences. [...]
- D Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Inspectors wroteBased upon observation, resident interview and staff interviews, the facility failed to maintain a safe, clean, comfortable homelike environment for residents. This was found to be true for four (4) of 46 residents reviewed during the long term care process. Resident identifiers: #39, #93, #17, #33. Facility census: 120.
- D Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Inspectors wroteBased on record review and staff interview the facility to administer the Respiratory Syncytial Virus (RSV) vaccine as set forth by the Centers of Disease Control and Prevention (CDC) and facility Procedure and Policy #IC605. This was true for two (2) of five (5) RSV immunization records reviewed. Resident Identifiers: #89 and 91. Facility Census: 120 Findings Included: a) Resident #89 On 02/17/26 at 9:10 AM record review of facility immunizations found that Resident #89 had not been administered a Respiratory Syncytial Virus (RSV) vaccine. According to the facility policy #IC605, Respiratory Syncytial Virus (RSV) Vaccinations provided by the Director of Nursing: .The Center will provide the opportunity for patients to receive the Respiratory Syncytial Virus (RSV) immunization based on shared clinical decision making between the patient/representative and the provider. [...]
- D Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Inspectors wroteBased on record review and staff interview the facility failed to ensure one (1) resident had orthotics in place for a contracture and range of motion. This was true for one (1) of three (3) residents reviewed for limited range of motion. Resident identifier: #103. Facility Census: 120. a) Resident #103 02/17/2026 3:20 PM a medical record review revealed Resident #103 was supposed to have a Left Resting Hand Splint applied daily as tolerated. The staff were supposed to attempt to get at least 2 fingers under the straps. In the care plan, it stated the resident would refuse the heel protectors but there was no mention of the resting hand splint. In a review of tasks in the care plan,there was no documentation of staff attempting to don the heel protectors. [...]
- D Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Inspectors wroteBased on record review and staff interview the facility failed to ensure the environment is free from accident hazards over which it has control. This was a random opportunity for discovery. Resident Identifier: #63 Facility Census: 120 Findings Included: a) Resident #63 On 02/16/26 at 11:48 AM while walking through the 500 hall it was observed that Resident #63 was absent from his room and his bed mattress did not have a sheet on it. At that time is was observed the mattress was a standard mattress. Upon stopping Registered Nurse (RN) #93 and asking what type of mattress she would describe on the bed, she stated, a standard mattress. The surveyor ask her if a resident is ordered a defined perimeter mattress, would it look like this? She stated, No, they are built up a little on the edges to assist in prevention of the resident falling out of the bed. [...]
- D Have a policy regarding use and storage of foods brought to residents by family and other visitors.
Inspectors wroteBased on observations, staff and resident interviews the facility failed to maintain food items in their personal refrigerators to ensure safe and sanitary storage, handling, and consumption. This was true for five (5) of six (6) personal refrigerators observed. Resident Identifiers: #29, #46, #52, #75, #98. Facility Census: 120 Findings Include:On 02/15/26 at 11:00 AM observation of the following personal refrigerators found the temperatures had not been performed on a daily basis. Upon further observation it was found that the refrigerators were dirty, had unlabeled food items in them as well as expired food items, making them unsafe. According to the Food and Nutrition Services Refrigerator/Freezer Temperature Log that is placed on the front of each personal refrigerator in their room Resident #29's refrigerator had not had the temperature checked daily as required. [...]
- D Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Inspectors wroteBased upon record review and staff interview, the facility failed to ensure an accurate and complete medical record related to informing the resident or resident's representative in advance, of the risks and benefits of proposed care, of treatment and treatment alternatives or treatment options and to choose the alternative or option he or she prefers. This was found to be true for one (1) of one (1) resident reviewed during the long term care survey process. Resident identifier: #50. Facility census: 120.
- D Develop and implement policies and procedures for flu and pneumonia vaccinations.
Inspectors wroteBased on record review and staff interview the facility failed to administer the Influenza vaccine in a timely manner in order to prevent the spread of influenza and its complication. The facility failed to follow the current recommendation from the Center for Disease Prevention and Control (CDC) guidance for the Influenza vaccine. This was true for one (1) of five (5) Influenza immunization records reviewed. Resident Identifiers: #91. Facility Census: 120 Findings Included: a) Resident #91 On 02/17/26 at 9:30 AM record review for Resident #91 immunizations shows the resident was not administered an influenza immunization. [...]
October 21, 2025Complaint inspection · 1 citation
- D Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Inspectors wroteBased on record review and staff interview, the facility failed to ensure resident had a person-centered comprehensive care plan, developed and implemented, with specific interventions of care to address the resident's medical, physical, mental, and psychosocial needs for (one) 1 of (thirteen) 13 sampled residents reviewed. Resident #120's care plan failed to address resident being assessed as high fall risk. Census: 115Findings Included: a) Resident #120On 10/21/25 a review of document titled Fall Risk Evaluation completed upon admission [DATE], effective 09/21/24 revealed the following: Resident #120 upon admission had a history of falls (past 3 months): (one)1- (two)2 falls in past (three) 3 months. Level of consciousness / mental status: Disoriented x (three) 3 at all times. Resident is chairbound / continent. Predisposing disease: 1-2 present. [...]
December 19, 2024Standard inspection, Complaint inspection · 19 citations
- K Ensure each resident receives and the facility provides drinks consistent with resident needs and preferences and sufficient to maintain resident hydration.
Inspectors wroteBased on observation, record review, staff interview and resident review, the facility failed to provide liquids in the correct consistency to meet the resident's individual needs. This was true for five (5) of five (5) residents that were ordered nectar thickened liquids. This created an immediate jeopardy situation as residents could be physically harmed and suffer possible complications such as aspiration pneumonia by not receiving their liquids in the correct consistency. Resident identifiers: #73, #1, #12, #14, #62. Facility Census:
- E Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Inspectors wroteBased on observation, resident Interview and Record review the facility failed to ensure the resident environment was clean and in good repair. This was true for three (3) resident rooms on the 400 and 500 halls. Room identifiers: #404, #407, and #500. Facility census: 115. Findings Include: a) Resident Rooms During and initial tour of the facility on 12/09/24 the following issues were identified in resident rooms: room [ROOM NUMBER] - The blind had brown stains on it. The floor had a pink substance which was not able to be wiped up. The top of the toilet tank did not fit the tank appropriately and the sink was not affixed to the wall completely. room [ROOM NUMBER]- The light fixture in the bathroom was dislodged from the ceiling and was hanging down. The light fixture was also covered in dust. [...]
- E Ensure each resident receives an accurate assessment.
Inspectors wroteBased on record review, staff interview, resident interview and observation, the facility failed to provide an accurate Minimum Data Set (MDS) for five (5) of 34 residents. MDS issues were found with Resident #10's hearing assessment, Resident #99's intravenous (IV) access, a cancer diagnosis for Resident #93, the use of insulin for Resident #79 and Resident #56's dental status. Resident Identifiers: #10, #99, #93, #79 and #56. Facility Census: 115.
- E Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Inspectors wroteBased on record review and interviews the facility failed to develop and implement comprehensive care plans. This was found true for 12 of 34 residents' care plans reviewed. Resident identifiers: #48, #26, #366, #61, #103, #70, #102, #12, #99, #93, #65, and #98. Facility census:115.
- E Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Inspectors wroteBased on record review and staff interview, the facility failed to revise the care plan for five (5) of 34 residents reviewed during the survey process. Care plan revisions were notdone for Resident #31's actual fall, a house supplement for Resident #266, an incorrect diagnosis for Resident #79 and psychiatric diagnoses for Resident #55. Resident Identifiers: #31, #266, #79 and #55. Facility Census: 115. Findings Include: a) Resident #31 On 12/14/24 at 2:08 PM, a record review was completed for Resident #31. The review found the care plan focus of at risk for falls: decreased mobility. However, the resident did have an actual fall on 12/09/24. On 12/16/24 at 12:19 PM, the Administrator was notified and confirmed the care plan had not been revised regarding the actual fall. b) Resident #266 On 12/14/24 at 3:30 PM, a record review was completed for Resident #266. [...]
- E Provide care and assistance to perform activities of daily living for any resident who is unable.
Inspectors wroteBased on record review and staff interview the facility failed to ensure Resident #97 who is dependent on staff for showering received at least two showers per week as scheduled. This was true for one (1) of four (4) residents reviewed for the care area of Activities of Daily Living (ADLS) during the long term care survey process. Resident Identifier: 97. Facility Census: 115. Findings Include: a) Resident #97 A review of Resident #97's medical record on 12/11/24 at 1:11 PM, found Resident #97 was scheduled to receive a shower twice a week on Monday and Thursday. From 09/01/24 through 12/11/24 the resident should have received 29 showers. She only received 10 showers; she refused one shower on 12/02/24. She received a shower on the following dates: 09/02/24 09/09/24 10/03/24 10/07/24 10/24/24 10/25/24 11/04/24 11/07/24 11/21/24 and 11/25/24. [...]
- E Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Inspectors wroteBased on record review, observation, resident interview and staff interview the facility failed to ensure residents were provided with the care and services to enable them to maintain and/or attain their highest practicable physical, mental and psychosocial well being. This was true for four (4) of 34 sampled residents. Resident identifiers: #98, #99, #89 and #26. Facility Census: 115. Findings Include: a) Resident #98 During an interview with Resident #98 on 12/09/24 at 12:36 PM, she stated she had a lot of trouble with being Compacted in her bowels and it causes her pain. She stated, I don't know why they can not just give me stool softeners or anything to help with it. [...]
- E Provide enough food/fluids to maintain a resident's health.
Inspectors wroteBased on record review and staff interview, the facility failed to ensure nutritional maintanence was maintained for Resident #266, #102, #12, #65 and #98. This was true for five (5) of six (6) residents reviewed under the care area of nutrition. Resident Identifiers: #266, #102, #12, #65 and #98. Facility Census: 115. a) Resident #266 On 12/16/24 at 3:25 PM, a record review was completed for Resident #266. The record review found the resident was noted to have significant weight loss. The care plan focus area was at nutritional risk related to advanced age, therapeutic and mechanically altered diet and dysphagia. An intervention listed house supplement day as ordered. (Typed as written.) However, the resident was scheduled to receive the house supplement twice daily. [...]
- E Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Inspectors wroteBased on resident interview, staff interview and record review, the facility failed to ensure three (3) of four (4) resident's food allergies were acknowledged. food the Resident (#103) was allergic to was not served and the Resident #70 and #61 tray cards were accurate for documented food allergies. This was true for three (3) of four (4) residents with food allergies. Resident indentifiers: #103, #70, #61. Census: 115. a) Resident #103 Resident #103 reported she was served shrimp on 11/10/24 for the lunch meal. Documentation and patient report stated the resident was allergic to shellfish. On 12/16/ 24 3:08 PM the resident reported she had a severe reaction to shellfish. The resident reported her face swells, she gets puffy patches on skin and her skin is itchy. The resident stated, If severe, I have problems breathing. In the past, I had to go to the hospital. [...]
- E Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Inspectors wroteBased on observation, record review and staff interview, the facility failed to store and label food and store utensils and in accordance with professional standards for food service safety. This failed practice had the potential to affect more than a limited number of residents. Facility Census: 115 Findings confirmed by the Certified Dietary Manager (CDM) on 12/09/24 during the initial kitchen investigation initiated at 11:00 AM included: a) A Ziploc bag of soup was opened and not labeled or dated. b) An opened pie crust was not dated. c) A trash bag of French bread loaves tied in a knot that were not labeled or dated. d) Serving utensils were stored in a drawer in the dining room with handles all turned different ways. The CDM reported the cook likes to keep her serving utensils in the drawer. The CDM stated, She keeps this drawer. [...]
- E Dispose of garbage and refuse properly.
Inspectors wroteBased on observation, record review and staff interview, the facility failed to properly dispose of garbage in accordance with professional standards for food service safety and to ensure garbage was not hanging out of the trash can and onto clean pots and pans in the surrounding area. This failed practice had the potential to affect more than a limited number of residents. Facility Census:
- E Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Inspectors wroteBased on record review and staff interview the facility failed to ensure the resident record was complete and accurate for four (4) of 34 sampled residents reviewed during the long term care survey. Resident identifiers: #99, #56, #14 and #55. Facility Census: 115. Findings Include: a) Resident #56 During an observation, of Resident #56, on 12/09/24 at 2:30 PM, during the initial phase of the Long term care survey process it was noted Resident #56 had multiple missing teeth and the teeth remaining were in poor repair. An observation completed with the Director of Nursing (DON) on 12/11/24 at 3:00 PM found the resident had multiple missing teeth but did have some teeth remaining. Review of the residents record found a dental consultation dated 04/19/24. This consult indicated the resident had the following missing teeth 1, 2, 7-10, 13-19, 21-32. [...]
- D Prepare residents for a safe transfer or discharge from the nursing home.
Inspectors wroteBased on record review and staff interview the facility to provide a notice and/or an accurate notice of the discharge to the resident, resident family and/or the receiving facility to ensure a safe and orderly continuance of care. This was true for Resident #99 on two (2) of three (3) of her transfers to an acute care facility. Resident identifier: #99. Facility Census: 115.
- D Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Inspectors wroteBased on record review and staff interview, the facility failed to ensure an accurate accounting of bed - hold days was provided to Resident #99's healthcare decision maker when the resident was discharged from the facility to an acute care hospital. This was true for three (3) of three (3) discharges reviewed. Resident identifier: #99. Facility Census: 115.
- D PASARR screening for Mental disorders or Intellectual Disabilities
Inspectors wroteBased on record review and staff interview, the facility failed to identify diagnoses for two (2) of three (3) residents reviewed for the area of pre admission screening and resident review (PASARR). Resident identifiers: #55 and #18. Facility census: 115 a) Resident #18 A diagnosis of Bipolar Disorder and Post-Traumatic Stress Disorder (PTSD) were not identified on the most recent PASARR dated 11/14/23 for Resident #18. On 12/17/24 11:45 AM, the State Surveyor reviewed and confirmed the discrepancies with the orders, care plan and PASARR with the Director of Nursing. [...]
- D Provide activities to meet all resident's needs.
Inspectors wroteBased on resident interview record review and staff interview the facility failed to provide, based on the comprehensive assessment and care plan and the preferences of each resident, an ongoing program to support residents in their choice of activities by failing to identify religious preferences in the care plan. This failed practice was found to be true for one (1) of three (3) residents reviewed under the activities care area during the Long-Term care survey process. Facility census:115 Resident identifier:#48
- D Assist a resident in gaining access to vision and hearing services.
Inspectors wroteBased on record review, staff interview, resident interview and observation, the facility failed to evaluate Resident #10's hearing impairment. This was true for one (1) of three (3) residents reviewed under the care area of activities of daily living. Resident identifier: #10. Facility Census: 115. Findings Include: a) Resident #10 On 12/10/24 at approximately 11:30 AM, the resident was interviewed and found to be hard of hearing. A record review found the care plan recognized impaired communication due to impaired hearing. The medical record was not found to have any information regarding a hearing test or an assessment for hearing aids. On 12/16/24 at 5:15 PM, the Director of Nursing (DON) confirmed the resident did have impaired hearing and a hearing assessment had not been performed since admission to the facility on [DATE] .
- D Provide appropriate foot care.
Inspectors wroteBased on observation, record review and staff interview, the facility failed to ensure residents receive proper treatment and care to maintain mobility and good foot health. This was true for one (1) of four (4) residents reviewed for activities of daily living during the long-term care survey process. Resident identifier: #97. Facility Census: 115.
- D Provide and implement an infection prevention and control program.
Inspectors wroteBased on observation, record review and staff interview, the facility failed to wear proper personal protective equipment (PPE) with Resident #12 during activities of daily living (ADL) and wound care while in Enhanced-Barrier Precautions (EBP). This was a random opportunity for discovery. Resident identifier: #12. Facility Census: 115.
November 2, 2023Standard inspection · 12 citations
- E Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Inspectors wroteBased on observation and staff interview, the facility failed to provide a safe, sanitary, and homelike environment. Resident room walls were in disrepair. This was a random opportunity for discovery. Room identifier: #500, # 618 and #316. Facility census: 113.
- E Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Inspectors wroteBased on interview, record review and policy review the facility failed to make prompt efforts to resolve a grievance and to keep the resident notified of progress toward the resolution. This was true for four (4) of four (4) residents reviewed during the Long-Term Care Survey Process (LTCSP). Resident identifiers: #45, #6, #2 and #10. Facility census: 113. Findings Included: a) Facility Policy Record review of the facility's policy titled, Grievance / Concern, revision dated 07/19/23, showed: -Upon receipt of grievance/concern, the Grievance/Concern form will be initiated by the staff member receiving the concern. -Upon receipt of the Grievance/Concern Form, the Administrator or designee will document the grievance/concern on the Grievance/Concern Log. -Notify the person filing the grievance of the resolution in a timely manner. [...]
- E Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Inspectors wroteBased on observation and staff interview the facility failed to have the cabinet under the steam table cleaned and sanitized. This has the potential to affect all residents who receive their nutrition from the kitchen. Facility Census: 113.
- E Inform resident or representatives choice to enter into binding arbitration agreement and right to refuse.
Inspectors wroteBased on facility record review and interview the facility failed to explain the Binding Arbitration Agreement in a form and manner residents or Resident Representatives can understand. This has the potential to affect all residents or Residents Representatives that sign a Binding Arbitration Agreement. Facility Censes: 113.
- E Provide and implement an infection prevention and control program.
Inspectors wroteBased on observation, record review, and staff interview, the facility failed to establish and maintain an infection prevention and control program designed to help prevent the development and transmission of communicable diseases and infections. The glucometer was not cleaned with a cleaning solution approved by the manufacturer. This deficient practice had the potential to affect residents residing in the unit who receive blood glucose monitoring by fingerstick. Resident identifiers: #324, #178, #179, #51. Facility census: 113.
- D Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Inspectors wroteBased on record review and staff interview, the facility failed to document the correct discharge destination of Resident #123. This is true for one (1) of two (2) residents reviewed under the care area of hospitalization. Resident Identifier: #123. Facility Census: 113. Findings Included: a) Resident #123 On 10/31/23 at 1:00 PM, a record review was completed for Resident #123. The review found the Minimum Data Set (MDS) Discharge Return Not Anticipated dated 09/05/23 listed the discharge destination of acute hospital. However, the resident was discharged to home with family. The following progress note dated 09/05/23 at 5:07 PM states, Resident discharging home at this time via (Name of ambulance company). Daughter at bedside. Went over discharge paperwork including medication list, no questions concerns. No s/s (signs/symptoms) of acute distress prior to leaving. No complaints/needs. [...]
- D Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Inspectors wroteBased on record review and staff interview, the facility failed to coordinate with the appropriate, State-designated authority, to ensure individuals with a mental disorder, intellectual disability or a related condition receives care and services in the most integrated setting appropriate to their needs. This is true for one (1) of two (2) residents reviewed during the survey process. Resident Identifier: 12. Facility Census: 113. Findings Included: a) Resident #12 At approximately 2:40 PM on 10/31/23, a review of Resident #12's records were conducted. During this review, it was determined the resident was admitted to the facility on [DATE] with no diagnosis of a Level II mental illness. Record review indicated Resident #12 was diagnosed with Major Depressive Disorder on 3/13/17 and the PASARR was not revised to reflect this diagnosis. [...]
- D Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Inspectors wroteBased on record review and staff interview, the facility failed to develop a care plan regarding a wound infection and intravenous (IV) antibiotic therapy for Resident # 329. This is true for one (1) of 26 residents reviewed during the survey process. Resident #329. Facility Census: 113. Findings Included: a) Resident #329 On 11/01/23 at 12:30 PM, a record review was completed for Resident #329. The review found a care plan had not been developed regarding a wound infection and IV antibiotic therapy for Resident #329. The resident was admitted to the facility on [DATE]. The resident arrived to the facility with a physician's order for Ertapenem Sodium Injection Solution 1 (one) Gram use 500mg (milligram) IV every day through 11/17/23 for an infection which was chronic multifocal osteomyelitis of the left foot and ankle. [...]
- D Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Inspectors wroteBased on observation, record review, and staff interview, the facility failed to revise the comprehensive care plan when residents' needs and conditions changed. This deficient practice had the potential to affect two (2) of 26 residents reviewed in the long-term care center. Resident identifiers: #54 and #70. Facility census: 113.
- D Assist a resident in gaining access to vision and hearing services.
Inspectors wroteBased on record review, resident interview, and staff interview, the facility failed to ensure residents receive proper treatment and assistive devices to maintain vision and hearing abilities, by failing to make appointments and arrange transportation to and from the office of the practitioner. This is true for one (1) of two (2) residents reviewed during the survey process. Resident Identifier: #424. Facility Census: 113. Findings Included: a) Resident #424 At approximately 12:55 PM on in 10/30/23, an interview with Resident #424 revealed they had been trying to obtain an appointment with an audiologist for almost a year. Resident #424 states they have hearing problems and it is critical they see an audiologist in a timely manner and they want to go outside of the facility to see the audiologist. [...]
- D Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Inspectors wroteBased on observation and staff interview, the facility failed to dispose of expired over-the-counter(OTC) medications appropriately and store medication in a safe and secure location. These were random opportunities for discovery. Facility Census: 113. Findings Included: a) Expired Medication On [DATE] at 8:13 AM, while observing medication administration, Licensed Practical Nurse (LPN) #79 needed an over-the-counter (OTC) medication from central supply. While in central supply, an observation found four (4) unopened bottles of Calcium Citrate which expired in July, 2023. On [DATE] at 8:15 AM, LPN #79 confirmed the OTC medication was expired. On [DATE] at 8:20 AM, the Interim Director of Nursing (IDON) was notified and confirmed the medication should have been disposed of upon expiration. [...]
- D Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Inspectors wroteBased on record review and staff interview, the facility failed to maintain a complete and accurate medical record for Resident #41. This is true for one (1) of two (2) residents reviewed under the care area of hospitalizations. Resident Identifier: #41. Facility Census: 113. Findings Included: a) Resident #41 On 10/31/23 at 1:00 PM, a record review was completed for Resident #41. The review found the resident had been transferred to an acute care facility multiple times. Upon reviewing the transfer forms, the following had an incorrect date and time of transfer: [...]
Fire safety inspections
10 fire safety citations on file: 1 on February 18, 2026, 3 on December 19, 2024, 6 on November 2, 2023.
Every fire safety citation10 citations
- F Have simulated fire drills held at unexpected times.
- C Provide properly protected cooking facilities.
- C Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
- C Have properly installed electrical wiring and gas equipment.
- F Inspect, test, and maintain automatic sprinkler systems.
- F Install corridor and hallway doors that block smoke.
- D Install an approved automatic sprinkler system.
- C Construct fire resistant interior walls.
- C Follow proper procedures when the fire alarm was out of service for more than 4 hours.
- C To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Fines and payment denials
| Date | Penalty | Amount or length |
|---|---|---|
| December 19, 2024 | Fine | $24,948 |
A payment denial means Medicare and Medicaid stopped paying for new admissions for that period.
Staffing
Hours of care per resident per day, from the payroll records every home sends CMS. Higher means more staff time with each resident.
| Measure | This home | West Virginia | United States |
|---|---|---|---|
| All nursing staff (RN, LPN and aides) | 3.16 | 3.67 | 3.86 |
| Registered nurses | 0.74 | 0.73 | 0.69 |
| All nursing staff on weekends | 2.61 | 3.17 | 3.42 |
| Nurse aides | 1.49 | ||
| Licensed practical nurses | 0.94 | ||
| Nursing staff turnover (share who left in a year) | 37.4% | 44.1% | 45.8% |
| Registered nurse turnover | 28.6% | 42.3% | 42.9% |
| Administrators who left | 0 |
CMS expects 4.30 hours a day for residents as sick as this home's (its case-mix figure). The staffing star compares the two.
Staffing by quarter, from daily payroll records
Every nursing home sends CMS its staff hours for each day (the Payroll Based Journal). Here they are added up by quarter. The latest quarter is the one behind the figures above. In January to March 2026, nursing staff hours per resident were 3.38 on weekdays and 2.61 on weekends, 23% lower on weekends (nationally, weekends ran 15% lower). Contract or agency staff worked 0.0% of nursing hours, against 5.3% nationally. Total nursing hours per resident went from 3.04 in April to June 2025 to 3.16 in January to March 2026.
| Quarter | All nursing staff | Registered nurses | Weekdays | Weekends | Contract staff share | Days with no RN hours | Residents a day |
|---|---|---|---|---|---|---|---|
| Jan to Mar 2026 | 3.16 | 0.74 | 3.38 | 2.61 | 0.0% | 0 of 90 | 119 |
| Oct to Dec 2025 | 3.23 | 0.76 | 3.46 | 2.63 | 0.0% | 0 of 92 | 119 |
| Jul to Sep 2025 | 3.13 | 0.68 | 3.35 | 2.56 | 0.0% | 0 of 92 | 119 |
| Apr to Jun 2025 | 3.04 | 0.66 | 3.26 | 2.49 | 0.0% | 0 of 91 | 119 |
| United States, Jan to Mar 2026 | 3.75 | 0.62 | 3.92 | 3.33 | 5.3% | 0.5% of days | |
| West Virginia, Jan to Mar 2026 | 3.56 | 0.67 | 3.75 | 3.08 | 3.9% | 0.2% of days |
Hours per resident per day: staff hours in the quarter divided by resident days (the daily census CMS derives from resident assessments). Registered nurses include the director of nursing and RNs with administrative duties; aides include nurse aides in training and medication aides, as in CMS's own staffing measure. How these are calculated.
Quality measures
The measures CMS uses for the quality star. Lower is better for every one of them.
| Measure | This home | West Virginia | US |
|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased Long Stay residents, 2025Q2-2026Q1 | 14.3 | 14.7 | 13.9 |
| Percentage of long-stay residents with a catheter inserted and left in their bladder Long Stay residents, 2025Q2-2026Q1 | 0.2 | 0.4 | 0.8 |
| Percentage of long-stay residents with a urinary tract infection Long Stay residents, 2025Q2-2026Q1 | 1.6 | 1.6 | 1.6 |
| Percentage of long-stay residents experiencing one or more falls with major injury Long Stay residents, 2025Q2-2026Q1 | 2.6 | 4.4 | 3.2 |
| Percentage of short-stay residents who newly received an antipsychotic medication Short Stay residents, 2025Q2-2026Q1 | 0.7 | 1.1 | 1.6 |
| Percentage of long-stay residents whose ability to walk independently worsened Long Stay residents, 2025Q2-2026Q1 | 15.8 | 15.9 | 14.1 |
| Percentage of long-stay residents with pressure ulcers Long Stay residents, 2025Q2-2026Q1 | 5.3 | 4.2 | 4.6 |
| Percentage of long-stay residents who received an antipsychotic medication Long Stay residents, 2025Q2-2026Q1 | 5.3 | 13.4 | 15.4 |
| Percentage of short-stay residents who were rehospitalized after a nursing home admission Short Stay residents, 20250101-20251231 | 20.1 | 22.4 | 23.8 |
| Percentage of short-stay residents who had an outpatient emergency department visit Short Stay residents, 20250101-20251231 | 18.2 | 11.3 | 12.0 |
| Number of hospitalizations per 1000 long-stay resident days Long Stay residents, 20250101-20251231 | 1.6 | 1.8 | 1.9 |
| Number of outpatient emergency department visits per 1000 long-stay resident days Long Stay residents, 20250101-20251231 | 0.9 | 1.8 | 1.8 |
Owners and operators
Legal business name: 590 NORTH POPLAR FORK ROAD OPERATIONS LLC. CMS links this home to Genesis Healthcare, a group of 184 nursing homes averaging 2.3 stars overall.
| Name | Role | Type | Share | Since |
|---|---|---|---|---|
| Genesis Wv Holdings LLC | 5% or greater direct ownership interest | Organization | 100% | 04/01/2011 |
| Fc-Gen Operations Investment LLC | 5% or greater indirect ownership interest | Organization | 02/02/2015 | |
| Gen Operations I LLC | 5% or greater indirect ownership interest | Organization | 02/02/2015 | |
| Gen Operations II LLC | 5% or greater indirect ownership interest | Organization | 02/02/2015 | |
| Genesis Healthcare Inc | 5% or greater indirect ownership interest | Organization | 02/02/2015 | |
| Genesis Healthcare LLC | 5% or greater indirect ownership interest | Organization | 02/02/2015 | |
| Genesis Holdings LLC | 5% or greater indirect ownership interest | Organization | 02/02/2015 | |
| Genesis Operations LLC | 5% or greater indirect ownership interest | Organization | 02/02/2015 | |
| Ghc Holdings LLC | 5% or greater indirect ownership interest | Organization | 02/02/2015 | |
| Sun Healthcare Group Inc | 5% or greater indirect ownership interest | Organization | 11/15/2022 | |
| Whitman, Arnold | 5% or greater indirect ownership interest | Individual | 11/15/2022 | |
| Berg, Michael | Corporate officer | Individual | 12/01/2012 | |
| Bridgeford, Laura | Corporate officer | Individual | 06/01/2024 | |
| Mendelson, Avi | Corporate officer | Individual | 06/01/2024 | |
| Duffer, Cassidy | Operational/managerial control | Individual | 06/01/2024 | |
| Holmes, Jeffrey | Operational/managerial control | Individual | 06/01/2024 | |
| Mendelson, Avi | Individual is an owner, partner or trustee of any ADP of the SNF | Individual | 12/16/2025 | |
| Duffer, Cassidy | Adp of the SNF | Individual | 03/23/2025 | |
| Holmes, Jeffrey | Adp of the SNF | Individual | 03/23/2025 |
As listed in the CMS ownership file, which names owners with a 5% or greater stake and the people and companies with operational or managerial control.
Questions to ask on a visit
Chosen from this home's own inspection record.
- When is the care plan meeting, and can family attend it?Inspectors cited 13 problems in this area, most recently on February 18, 2026: "Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured."
- How do you prevent falls and pressure injuries, and how are families told when one happens?Inspectors cited 11 problems in this area, most recently on February 18, 2026: "Provide care and assistance to perform activities of daily living for any resident who is unable."
- How do residents and families raise a complaint or grievance, and how fast is it answered?Inspectors cited 8 problems in this area, most recently on February 18, 2026: "Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies."
- Can we see a week of menus and the kitchen, and how are special diets handled?Inspectors cited 7 problems in this area, most recently on February 18, 2026: "Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards."
- Who is on the floor on Saturday and Sunday, and how many residents does each aide care for?Weekend nurse staffing here was 2.61 hours per resident per day, below the West Virginia average of 3.17.
Other nursing homes nearby
- Putnam Center Hurricane, 0.8 mi · 1 of 5 stars · 72 citations
- Cabell Healthcare Center Culloden, 8.3 mi · 4 of 5 stars · 34 citations
- Riverside Valley of Journey Saint Albans, 11.7 mi · 3 of 5 stars · 40 citations
- Valley Center South Charleston, 13.8 mi · 2 of 5 stars · 47 citations
- Dunbar Center Dunbar, 14.3 mi · 2 of 5 stars · 92 citations
- Lincoln Healthcare Center Hamlin, 14.7 mi · 5 of 5 stars · 18 citations
- Cedar Ridge Center Sissonville, 16.9 mi · not rated · 72 citations
- Arthur B Hodges Center, the Charleston, 18.1 mi · 4 of 5 stars · 16 citations
West Virginia contacts for a concern about a nursing home
These are the official offices in West Virginia. NursingHomeClear cannot take or act on complaints.
- Inspections and complaints: West Virginia Office of Health Facility Licensure and Certification, Nursing Home Program, the state agency that inspects nursing homes for CMS and takes complaints about care.
- Resident advocate: West Virginia Long-Term Care Ombudsman Program, Legal Aid of West Virginia, 1-800-834-0598. The long-term care ombudsman is a free, confidential advocate for residents and families, set up under the federal Older Americans Act.
- State inspection reports: OHFLAC Health Care Facility Lookup, where West Virginia publishes its own records on licensed homes.
Common questions
- What is Teays Valley Center's Medicare star rating?
- CMS rates Teays Valley Center 2 out of 5 stars overall, with 2 for health inspections, 3 for staffing and 4 for quality measures (CMS data as of September 1, 2026).
- How many deficiencies did Teays Valley Center get at its last inspection?
- 15 health deficiencies at the standard inspection on February 18, 2026. The West Virginia average is 11.7.
- Has Teays Valley Center been fined?
- Yes. CMS lists 1 fine totaling $24,948 in the last three years.
- Does Teays Valley Center accept Medicaid?
- It is certified to take Medicaid (CMS lists it as "Medicare and Medicaid"). Certification does not mean a Medicaid bed is open: ask the admissions office.
- Who owns Teays Valley Center?
- CMS lists 19 owners and managers, and links the home to Genesis Healthcare. Legal business name: 590 NORTH POPLAR FORK ROAD OPERATIONS LLC.
Sources
- Ratings, staffing and fines: CMS Provider Information, released September 30, 2026, data as of September 1, 2026.
- Citations: CMS Health Deficiencies and Fire Safety Deficiencies.
- Owners: CMS Ownership. Penalties: CMS Penalties.
- Staffing by quarter: CMS Payroll Based Journal Daily Nurse Staffing, April 2025 to March 2026, summed by NursingHomeClear.
- Inspector summaries: CMS Full Statement of Deficiencies (CMS-2567 text), data as of September 1, 2026. Each quote is the part of the statement before the detailed findings.
- Inspection reports with the inspectors' full notes are on this home's Medicare.gov page.
- Something wrong on this page? Ask for a correction. We fix errors in our copy of the data; findings themselves can only be changed by CMS and the state.
- NursingHomeClear is independent and not affiliated with CMS, Medicare or any state agency. This page reports federal records; it does not rate, recommend or endorse any home, and it is not medical or legal advice.