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Home / West Virginia / South Charleston

Valley Center

1000 Lincoln Drive, South Charleston, WV 25309 · Kanawha County · (304) 768-4400

130 certified beds, about 126 residents a day · For profit - Corporation · Medicare and Medicaid since 1999

Certified for Medicaid Certified for Medicare
Overall
2 of 5
Health inspections
2 of 5
Staffing
2 of 5
Quality measures
4 of 5

CMS Care Compare ratings, data as of September 1, 2026 · CCN 515169 · See it on Medicare.gov · Compare with other homes

The record in brief

At its most recent standard inspection, on April 8, 2026, inspectors cited 24 health deficiencies (the West Virginia average is 11.7, the national average 9.2).

None of its 47 health citations since September 2023 was rated as actual harm or immediate jeopardy.

CMS lists no fines against this home in the last three years.

Nurses and nurse aides worked 3.25 hours per resident per day, against 3.67 across West Virginia and 3.86 nationally. Registered nurses accounted for 0.77 of those hours.

42.3% of nursing staff left within the year CMS measured (West Virginia average 44.1%).

CMS links it to Genesis Healthcare, an affiliated group of 184 nursing homes.

Health inspections

Federal rules call for a standard inspection at least every 15 months, plus a visit whenever a complaint is filed. Each mark below is one citation, colored by how serious inspectors rated it. How to read a citation.

Under each citation, the quoted text is the inspector's own summary from the federal statement of deficiencies (CMS form 2567), word for word apart from a privacy scrub; CMS removes residents' and staff names before it publishes the text. The full notes are on Medicare.gov.

Potential for minimal harm Potential for more than minimal harm Actual harm Immediate jeopardy Found on a complaint visit

Where its citations fall on CMS's grid

CMS rates every citation by how much harm it caused (rows) and how many residents it touched (columns). The count in each box is this home's, across all 47 health citations on file.

Severity
Isolated
Pattern
Widespread
Immediate jeopardy
0J
0K
0L
Actual harm
0G
0H
0I
Potential for more than minimal harm
34D
12E
1F
Potential for minimal harm
0A
0B
0C
April 8, 2026Standard inspection, Complaint inspection · 24 citations
  1. F
    Dispose of garbage and refuse properly.
    F814 · Nutrition and Dietary · No actual harm, potential for more than minimal harm, widespread · Corrected (the home has a date of correction) June 18, 2026
    Inspectors wroteBased on observation and staff interview, the facility failed to store and dispose of garbage and refuse properly. One (1) of the three (3) dumpsters located outside of the facility had one sliding door that was open. During two different observations of the kitchen during the survey process, the lid for the trash can located in the dining room was not on, and was sitting on the floor. This was a random opportunity for discovery that has the potential to affect every resident at the facility. Facility census: 122.
  2. E
    Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
    F550 · Resident Rights · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) June 18, 2026
    Inspectors wroteBased on observation, record review and staff interview, the facility failed to ensure a dignified experience with toileting for Resident #3, catheter care for Resident #29 and dining for Resident #17. This was true for three (3) of 39 residents reviewed during the survey process. Resident Identifiers: #3, #29, and #17. Facility Census: 122. Findings Include: a) Resident #3 An initial interview was held with Resident #3 on 03/31/2026 at 11:14 AM. Resident #3 stated, They won't take me to the bathroom .they said if I fall, I'll sue them .if someone will help me I can use the wheelchair and the bars in the bathroom .they tell me to use the brief or bed pan .I cannot have a bowel movement in a brief. One or two of the girls will take me, the rest will not. [...]
  3. E
    Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
    F580 · Resident Rights · No actual harm, potential for more than minimal harm, pattern · found on a complaint visit · Corrected (the home has a date of correction) May 7, 2026
    Inspectors wroteBased on record review and staff interviews, the facility failed to ensure Resident #81, Resident #49, and Resident #51's medical power of attorney (MPOA) were contacted in a timely manner when these residents experienced a change in their condition. This was true for three (3) of three (3) residents sampled for notification of changes during the Long-Term Care Survey Process. Census: 122 Resident identifier: #81, #49, #51c) Resident #51 On 04/02/26 at 9:00 AM, an investigation into a complaint was completed. The record review for Resident #51 found a change of condition dated 03/24/26. The resident did not have medical decision-making capacity. However, upon further review the resident was notified, but the Health Care Surrogate (HCS) was not. The resident was noted with worsening lower back pain. [...]
  4. E
    Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
    F584 · Resident Rights · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) June 18, 2026
    Inspectors wroteBased on observation and staff interview, the facility failed to provide a safe, clean, comfortable, and homelike environment for 17 of 71 resident rooms observed during the long-term care survey process. Rooms 119, 120, 121, 124, 125, 126, 201, 204, 205, 206, 207, 209, 210, 212, 213, and 305. Facility Census: 122.
  5. E
    Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    F656 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) May 7, 2026
    Inspectors wroteBased on observation, record review, resident interview and staff interview, the facility failed to develop and/or implement the care plan for Resident #3 and #29's transfer status, #7's fall precautions, #31's fractures, #96 and #87's shower preference and #46's gradual dose reduction (GDR) of psychotropic drugs. This was true for seven (7) of 39 residents reviewed during the survey process. Resident Identifiers: #3, #29, #7, #31, #96, #87, and #46. Facility Census: 122.
  6. E
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    F684 · Quality of Life and Care · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) May 7, 2026
    Inspectors wroteBased on record review, and staff interview the facility failed to ensure resident received the care and services to help them maintain and or attain their highest practicable physical, mental and psychosocial well being. For Resident #14 there was a delay in starting an ordered antibiotic. The facility did not notify the physician when the residents blood sugar was over 400 for Resident #12. For Resident #48 the facility failed to provide prompt wound evaluation and treatment. Finally for Resident #87 the facility failed to ensure basic hygiene tasks were performed to keep the resident from scratching his own skin. This was true for four (4) of 39 sampled residents. Resident Identifiers: #14, #12, #48, and #87. Facility Census: 122. b) Resident #12 On 03/06/2026 at 12:00 PM, a blood glucose fingerstick reading of 413 mg/dL was obtained. [...]
  7. E
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    F689 · Quality of Life and Care · No actual harm, potential for more than minimal harm, pattern · found on a complaint visit · Corrected (the home has a date of correction) June 18, 2026
    Inspectors wroteBased on observation and staff interviews, the facility failed to ensure the resident environment remains as free of accident hazards as is possible This was true for The Transitional Care Unit dining and 6 out of 12 sampled residents. Resident identifiers: #135, #136, #7, #17, #3, and #29. Facility Census:122 a) Resident #77 On 03/31/2026 at 3:50 PM, observation of the resident's room revealed a container of bleach cleaning wipes (Micro-Kill), identified as a white bottle with a blue lid, left unattended at the resident's bedside. The container was observed to be within reach and accessible to the resident, indicating it was not stored in a secure or supervised location. The presence of a chemical cleaning agent at the bedside created the potential for accidental exposure, ingestion, or misuse, which could result in harm to the resident. [...]
  8. E
    Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
    F804 · Nutrition and Dietary · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) June 18, 2026
    Inspectors wroteBased on food tray temperatures, resident interviews and staff interviews, the facility failed to serve food that was attractive, palatable and at a safe and appetizing temperature to prevent foodborne illness. The facility failed to ensure hot foods were served hot. This failed practice was true for three (3) of three (3) meal trays tested throughout the survey process. Residents identified: #99 and #60. Facility census: 122.
  9. E
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    F812 · Nutrition and Dietary · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) June 18, 2026
    Inspectors wroteBased on observation and staff interview, the facility failed to store, prepare, distribute and serve food in accordance with professional standards for food safety. Additionally, the facility failed to follow the proper sanitation practices for the kitchen and the food preparation equipment. The facility also failed to ensure that all employees that enter the kitchen have their hair properly restrained. This practice had the potential to affect more than a limited number of residents. Facility census: 122.
  10. E
    Provide and implement an infection prevention and control program.
    F880 · Infection Control · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) June 18, 2026
    Inspectors wroteBased on observation and staff interview, the facility failed to maintain an infection control program to prevent communicable diseases during clean linen transport, during catheter care for Resident #29, North and South shower rooms, soiled linen throughout the facility, Resident #9, #42, and #46's wheelchairs as well as the facility wheelchairs and Geri-chairs throughout the facility, and an unclean and unsanitary room for Resident #7. These were random opportunities for discovery. Resident Identifiers: #29, #9, #42, #46, #39, #25 and #7. Facility Census: 122. a) Resident #7 On 03/31/2026 at approximately 2:57 PM, observation of Resident #7's room revealed two full urinals placed on the floor at the bedside. Additionally, a brown-like substance was observed on the floor in multiple locations, including near the bedside commode. [...]
  11. D
    Ensure that residents are fully informed and understand their health status, care and treatments.
    F552 · Resident Rights · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) May 7, 2026
    Inspectors wroteBased on record view and staff interview, the facility failed to ensure informed consent was obtained for psychotropic medications. This was found true for two (2) of five (5) residents reviewed. Resident #12 and Resident #46. Facility census: 122. a) Resident #12 A record review for Resident #12 revealed a physician order for Buspirone HCl 5 mg (milligram), to be administered as one (1) tablet by mouth. Further review of the clinical record revealed no documented evidence of informed consent for the use of Buspirone. Documentation indicated the medication was initiated on 03/01/26; however, there was no evidence that informed consent had been obtained prior to initiation of the medication. This finding was confirmed with the Director of Nursing (DON) on 04/01/26 at approximately 3:45 PM.
  12. D
    Reasonably accommodate the needs and preferences of each resident.
    F558 · Resident Rights · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) June 18, 2026
    Inspectors wroteBased on record review, staff interview and observation, the facility failed to ensure call lights were within reach for dependent residents. This failed practice had the potential to affect a limited number of residents. Resident Identifiers: #19 and #47. Facility Census: 125.
  13. D
    Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
    F561 · Resident Rights · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) May 7, 2026
    Inspectors wroteBased on record review and interview, the facility failed to honor Resident #49's bathing choices from 03/23/26 to 03/31/26. This was true of one (1) of five (5) residents sampled for choices during the Long-Term Care Survey Process. Census: 122 Resident identifier: #49Findings include: a) Resident #49 Resident #49's care plan from 02/03/26 stated the resident prefered to take a shower. The bathing task for the month of March shows Resident #49 had a shower twice per week by Nurse Aide (CNA) #15 from 03/01/26 through 03/22/26. After that date, Resident #49 only had bed baths. Further, the bathing tasks showed there were no refusals of showers during that time frame. In an interview with Resident #49 and her son on 03/31/26 at 10:02 AM, she stated she only gets showers when NA #15 is working. She further stated she had not been asked if she wanted a shower since 03/22/26. [...]
  14. D
    Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
    F605 · Freedom from Abuse, Neglect, and Exploitation · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) May 7, 2026
    Inspectors wroteNumber of residents sampled: Number of residents cited: Based on record review and staff interview, the facility failed to ensure each resident's drug regimen was free from unnecessary drugs. This was true for one (1) of five (5) residents reviewed under the Unnecessary Medications Pathway throughout the Long-Term Care Survey Process. Resident identifier: #46. Facility Census:
  15. D
    Ensure each resident receives an accurate assessment.
    F641 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) May 7, 2026
    Inspectors wroteBased on record review and staff interviews, the facility failed to ensure the Minimum Data Set (MDS) accurately reflected the residents' current condition. This was true for two (2) of 39 residents sampled for accuracy of assessments during the Long-Term Care Survey Process. Census: 122 Resident identifier: #31, #57Findings included: A) Resident #31 A1) Section GGThe significant change Minimum Data Ser (MDS) dated [DATE] section GG, shows resident is ambulating 10 feet with supervision. A physical therapy Discharge summary dated [DATE] reveals Resident #31 was able to stand without moving in the parallel bars, but unable to take steps at that time. In an interview with Physical Therapist Assistant (PTA) #122 on 04/06/26 at 3:04PM, he stated Resident #31 has not been able to walk since the fractures occurred. [...]
  16. D
    Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
    F644 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) May 7, 2026
    Inspectors wroteBased on record review and staff interview the facility failed to coordinate with the appropriate State-designated authority, to ensure that individuals with a mental disorder, intellectual disability or a related condition received care and services in the most integrated setting appropriate to their needs when completing/revising a Pre-admission Screening and Resident Review (PASARR). This was true for 1 of 30 residents sampled. Resident Identifier: #66. Facility census: 122. Findings Included:a) Resident #66On 04/01/26 at 11:00 AM record review found Resident #66 had the following medical diagnosis:Psychoactive Substance AbuseReview of the PASARR dated 04/01/26 found that this diagnosis was not identified on the PASARR.The above information was confirmed with The Social Worker on 04/02/26 at 10:00AM, who agreed that the additional medical diagnosis should have been on the PASARR.
  17. D
    Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
    F655 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) June 18, 2026
    Inspectors wroteBased on record review, staff interview and resident interview, the facility failed to develop a baseline care plan for a resident ordered oxygen therapy by the physician. This failed practice had the potential to affect a limited number of residents. Resident Identifier: #29. Facility Census: 125.
  18. D
    Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
    F657 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) May 7, 2026
    Inspectors wroteBased on resident interview, staff intervew and record review, the facility failed to revise a care plan to indicate Resident #24's preference for night time care. This was true for one (1) of 39 residents reviewed during the survey process. Resident Identifier: #24. Facility Census: 122. Findings Include: a) Resident #24 On 04/06/2026 at 2:00 PM, a record review was completed for Resident #24. Also, a review of a facility-reported incident (FRI) dated 12/08/25 was reviewed. The allegation of neglect was noted in the FRI for Resident #24 regarding incontinence care at night time. The resident was interviewed on 04/06/26 at approximately 3:00 PM regarding the allegation of neglect. The resident stated, you know how it is .I don't remember that but I'm sure if I said it .it must have happened. An interview was held with the Social Services Director (SSD) on 04/06/26 at 3:00 PM. [...]
  19. D
    Provide care and assistance to perform activities of daily living for any resident who is unable.
    F677 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) May 7, 2026
    Inspectors wroteBased on observation, staff interview, and family interview, the facility failed to ensure necessary activities of daily living (ADL) care, including personal hygiene and grooming, for two (2) of eight (8) of sampled residents. This was found true for Resident #87 and Resident #96. Facility census 122.a) Resident #87 On 03/31/2026 at approximately 2:24 PM, an interview was conducted with the resident's wife, who reported observing the resident with a dirty face, neck, and hands, as well as soiled bedding. She further stated that the resident's fingernails were long and untrimmed and reported observing scratches behind the resident's right ear, which she attributed to the resident scratching. The resident's wife indicated she personally trimmed the resident's fingernails, cleaned his face and neck, and requested staff assistance to change the resident's shirt and bedding. [...]
  20. D
    Provide enough food/fluids to maintain a resident's health.
    F692 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) May 7, 2026
    Inspectors wroteBased on observation and staff interview, the facility failed to ensure access to fluids at bedside for one (1) resident, placing the resident at risk for inadequate hydration. This was found at a random opportunity for discovery. This was found true for one (1) resident. Resident identifier: #77. Facility census: 122. a) Resident #77On 03/31/2026 at 3:07 PM, observation of the resident's room revealed no water present at the bedside. At approximately 3:15 PM, the observation was reviewed with LPN #16, who confirmed that no water was present at the bedside at the time of observation. There was no evidence to indicate that fluids had been recently offered or were readily accessible to the resident. Water was subsequently provided to the resident following surveyor intervention.
  21. D
    Provide safe, appropriate dialysis care/services for a resident who requires such services.
    F698 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) June 18, 2026
    Inspectors wroteBased on record review and staff interview, the facility failed to ensure an ongoing assessment of Resident #17's condition before, during and after dialysis treatment. This was true for one (1) of one (1) residents sampled for dialysis. Census: 122 Resident Identifier: #17Findings include: a) Resident #17 A policy titled Dialysis: Hemodialysis (HD)-Communication and Documentation, states following completion of the HD, the dialysis facility should complete and return the form and/or other communication to the Center with the patient. Upon return of the patient to the Center, a licensed nurse will:-Review the certified dialysis facility communication;-Evaluate/observe the patient; [...]
  22. D
    Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
    F805 · Nutrition and Dietary · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) May 7, 2026
    Inspectors wroteBased on observation and staff interview, the facility failed to ensure that the resident was served foods consistent with the prescribed diet order, placing the resident at risk for choking and aspiration. This was found true of two (2) of two (2) residents reviewed. Resident #110 and Resident #114. a) Resident #114During dining observation, on 3/31/26 at approximately 12:30 PM it was noted that Resident #114, who was ordered a Dysphagia Advanced (Dys Adv) diet, was served whole grapes. The facility's diet guidelines indicate that foods should be provided in an appropriate consistency for a Dysphagia Advanced diet, such as applesauce or other modified textures, to reduce the risk of choking. Through surveyor intervention, whole grapes were removed from resident access and applesauce was substituted. [...]
  23. D
    Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.
    F809 · Nutrition and Dietary · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) May 7, 2026
    Inspectors wroteBased on policy, observation, and resident and staff interviews, the facility failed to provide services to ensure Resident #49's physical needs were met by failing to provide lunch to Resident #49. This was true for one (1) of 13 residents sampled for abuse during the Long-Term Care Survey Process. Census: 122 Resident Identifier: #49Findings include: A policy titled Resident Rights Under Federal Law, states Patients/Residents (hereinafter resident) have the fundamental right to considerate care that safeguards their personal dignity along with respecting cultural, social, and spiritual values. At 12:43PM on 04/07/26, State Surveyor went in to Resident #49's room to observe lunch. Resident #49's son was present and stated that no one had been in the room yet to offer lunch to Resident #49. [...]
  24. D
    Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
    F842 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) June 18, 2026
    Inspectors wroteBased on observation and interview, the facility failed to ensure accurate pain assessment, timely reassessment, administration of medications in accordance with physician orders, and maintenance of an accurate medical record for one (1) of four (4) resident reviewed (Resident #48). Facility census: 122. a) Resident #48On 03/31/26 at approximately 10:30 PM, surveyors observed Resident #48 in his room. During this observation, the resident verbalized, I am in pain and My legs are hurting, A review of the clinical record revealed that Nurse #13 administered Tylenol 325 mg orally at 10:24 PM. Documentation further indicated that Nurse #13 completed a pain assessment at 10:24 PM, with the resident's pain level recorded as zero (0) at that time. This documented pain level is not consistent with the resident's subsequent verbal reports of pain observed at 10:30 PM. [...]
May 14, 2025Complaint inspection · 1 citation
  1. D
    Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
    F580 · Resident Rights · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) June 10, 2025
    Inspectors wroteBased on family interview, record review and staff interview, the facility failed to notify the resident's representative of two (2) significant changes for Resident #123. This was true for one (1) of one (1) residents reviewed during the survey process. Resident identifier: #123. Facility Census: 122. Findings Include: a) Resident #123 On 05/14/25 at 10:39 AM, an interview was held with Resident #123's representative. The representative stated, They (the facility) didn't call me when two (2) different incidents happened to (Resident #123). I was very upset and felt someone should have called me. On 05/14/25 at 11:35 AM, a record review was completed. The review found a physician determination of capacity dated 05/27/23, which indicated the resident lacked capacity due to Alzheimer's disease. [...]
October 9, 2024Standard inspection · 6 citations
  1. D
    Ensure each resident receives an accurate assessment.
    F641 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) October 31, 2024
    Inspectors wroteBased on record review and staff interview, the facility failed to ensure an accurate MDS assessment in the area of discharge destination. This deficient practice had the potential to affect one (1) of four (4) residents reviewed for the care area of hospitalization. Resident identifier: #117. Facility census: 124.
  2. D
    Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
    F644 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) October 31, 2024
    Inspectors wroteBased on record review and staff interview the facility failed to identify Bipolar Disorder on one (1) of three (3) Preadmission Screening and Resident Review (PASARR) reviewed during the Long Term Care Survey Process. Resident identifier: #48. Facility Census: 123. Findings Include: a) Resident #48 During record review, on 10/08/24 09:10 AM, a review of Resident #48's medical diagnoses revealed the following: - UNSPECIFIED DEMENTIA, UNSPECIFIED SEVERITY, WITH OTHER BEHAVIORAL DISTURBANCE -DELUSIONAL DISORDERS -BIPOLAR DISORDER, CURRENT EPISODE MIXED, MODERATE -ANXIETY DISORDER, UNSPECIFIED -MAJOR DEPRESSIVE DISORDER, RECURRENT, UNSPECIFIED -UNSPECIFIED DEMENTIA, UNSPECIFIED SEVERITY, WITH AGITATION Further review of Resident #48's medical record showed the PASARR completed on 08/20/24 did not identify Bipolar Disorder. [...]
  3. D
    Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
    F657 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) October 31, 2024
    Inspectors wroteBased on record review and staff interview, the facility failed to revise a care plan regarding the discontinuation of an anticoagulant. This was true for one (1) of three (3) residents reviewed under the care area of hospitalizations. Resident Identifier: #74. Facility Census: 124. Findings Include: a) Resident #74 On 10/09/24 at 9:30 AM, a record review was completed for Resident #74. The review found a focus area on the care plan noted as Resident is at risk for injury or complications related to the use of anticoagulation therapy lovenox. Upon further review, the anticoagulation medication (Lovenox) was discontinued on 09/29/24. The care plan had not been revised to indicate the Lovenox had been discontinued. On 10/09/24 at 10:50 AM, the Director of Nursing (DON) confirmed the medication had been discontinued and the care plan had not been revised.
  4. D
    Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
    F761 · Pharmacy Service · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) October 31, 2024
    Inspectors wroteBased on observation, staff interview and record review, the facility failed to document the refrigerator and room temperatures in the South medication room. This was a random opportunity for discovery. Facility Census: 124. Findings Include: a) South Medication Room On 10/08/24 at 10:05 AM, a tour of the South medication room was completed. During the tour, the medication refrigerator and room temperatures were not documented for the following dates: --10/01/24 AM room temperature --10/03/24 PM refrigerator temperature --10/07/24 PM room temperature --10/08/24 AM room temperature On 10/08/24 at 10:22 AM, the Director of Nursing (DON) was notified and confirmed the refrigerator and room temperatures should be documented.
  5. D
    Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
    F842 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) October 31, 2024
    Inspectors wroteBased on record review and staff interview, the facility failed to maintain accurate and complete medical records for Resident #222. This is true for one (1) of 27 residents reviewed under the care area of advance directives. Resident identifier: #222. Facility Census: 124. Findings Include: a) Resident #222 On 10/08/24 at 8:30 AM, a record review was completed for Resident #222. The review found that the Physician's Order for Scope of Treatment (POST) was not complete. The signature of the Medical Power of Attorney (MPOA) was not dated. On 10/08/24 at 8:58 AM, the Director of Nursing (DON) was notified and confirmed the POST form was missing the date of the MPOA's signature.
  6. D
    Provide and implement an infection prevention and control program.
    F880 · Infection Control · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) October 31, 2024
    Inspectors wroteBased on observation, record review and staff interview, the facility failed to maintain an appropriate infection control program for blood glucose monitoring. This was a random opportunity for discovery. Facility Census: 124.
September 27, 2024Complaint inspection · 1 citation
  1. E
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    F689 · Quality of Life and Care · No actual harm, potential for more than minimal harm, pattern · found on a complaint visit · Corrected (the home has a date of correction) October 2, 2024
    Inspectors wroteBased on record review, observation and staff interview the facility failed to ensure the environment was free of accident hazards. Medicated items were identified to be left out accessible to wandering residents during a complaint survey. This was determined for more than an isolated number of residents identified to be at risk for wandering in the facility. Twenty-five (25) residents were identified to have wandering tendencies. had wandergards. Census: 121.
April 16, 2024Standard inspection · 11 citations
  1. E
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    F684 · Quality of Life and Care · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) May 16, 2024
    Inspectors wroteBased on record review and staff interview the facility failed to ensure residents received treatemt and care in accordance with professional standards of pratcie, the comprehensive care plan and resident choices. Resident #49's medication was not available. Resident #33 did not receive insulin as ordree for elevated blood sugar. For Resident #125 the facility failed to ensure the residents wishes according to the Physician Orders for Scope of Treatment (POST) forms orders that were followed. The facility failed to ensure Resident #26's physician orders were followed for skin integrity and fracture stability. Advanced Directive orders did not match the POST for Resident #71 and Resident #44. Insulin administration was not documented for Resident #33. These failed practices had the potential to affect more than a limited number of residents. Resident identifiers: [...]
  2. E
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    F689 · Quality of Life and Care · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) May 16, 2024
    Inspectors wroteBased on observation, and staff facility failed to ensure the environment was free of accident hazards. Resident #41's medication was left unattended in Resident room. A treatment cart and mediation cart were found unlocked and unattended. This failed practice was a random opportunity for discovery and had the potential affect more than a limited number of residents. Resident identifier: #41. Facility census: 129.
  3. D
    Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
    F582 · Resident Rights · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) May 16, 2024
    Inspectors wroteBased on record review and staff interview, the facility failed to provide the required Skilled Nursing Facility Advanced Beneficiary Notice of Non-Coverage (SNF ABN) form to two (2) of three (3) residents reviewed for the facility's beneficiary protection notification practice during an annual survey. This failure placed residents at risk of not being informed of their rights prior to the end of Medicare Part A covered services. Resident Identifiers: #28 and #19. Facility census:
  4. D
    Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
    F609 · Freedom from Abuse, Neglect, and Exploitation · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) May 16, 2024
    Inspectors wroteBased on record review, resident interview, and staff interview, the facility failed to ensure that all alleged violations involving verbal abuse were reported to the appropriate state agencies. This was true for one (1) of five (5) residents reviewed under the abuse pathway in the Long-Term Care Survey Process. Resident identifier: 95. Facility census: 129.
  5. D
    Ensure each resident receives an accurate assessment.
    F641 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) May 16, 2024
    Inspectors wrotec) Resident 116 An observation on 04/08/24 at 1:18 PM, of Resident #116's lunch tray in front of her showed Resident #16 had not taken a bite of her food. During A record review on 04/08/24 at 3:00 PM, of Resident #116's medical record revealed the following weights: 04/5/24 8:39 AM, 80.6 P pounds (Lbs) with Mechanical Lift (ML) 03/27/24 4:18 PM, 80.8 Lbs with Wheelchair (WC) 03/20/24 5:37 PM, 82.4 Lbs with WC. 03/13/24 5:26 PM, 85.4 Lbs with WC. 03/6/24 9:06 PM, 84.4 Lbs with WC. 02/29/24 9:22 PM, 82.4 Lbs with WC. 02/19/24 3:44 PM, 84.4 Lbs with WC. 02/13/24 9:58 AM, 86.4 Lbs with WC. 01/18/24 8:29 AM, 90.0 Lbs with WC. 01/12/24 8:18 AM, 92.4 Lbs with WC. 01/3/24 9:24 AM, 94.8 Lbs with WC. 12/29/23 7:39 PM, 89.9 Lbs with ML. 12/21/23 10:49 PM, 92.4 Lbs with ML. 12/20/23 6:59 AM 92.4 Lbs admission weight. The weights equaled a 12.5% weight loss in 3.5 months. [...]
  6. D
    Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
    F644 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) May 16, 2024
    Inspectors wroteBased on record review and staff interview, the facility failed to complete a new Pre-admission Screening and Resident Review (PASARR) for residents with newly evident or a possible serious mental disorder. This was true for three (3) out of seven (7) residents reviewed under the category of PASARR, during the Long-Term Care Survey Process. Resident identifiers: #49, #44, and #81. Facility census: 129.
  7. D
    Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
    F657 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) May 16, 2024
    Inspectors wroteBased on record review and staff interview the facility failed to revise the care plans for two (2) of 38 residents when their needs changed. Resident #71's care plan was not revised to reflect pain management. Additionally, the facility failed to include Resident #44's delusional disorder diagnosis in her care plan. Resident identifiers: #71 and #44. Facility census: 129.
  8. D
    Provide safe, appropriate pain management for a resident who requires such services.
    F697 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) May 16, 2024
    Inspectors wroteBased on record review and staff, the facility failed to effectively evaluate pain level and effectiveness for pain medication given for two (2) of five (5) residents reviewed for pain. This failed practice had the potential to affect more than a limited number of residents. Facility census: 129 Resident identifiers: #71 and #81.
  9. D
    Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
    F756 · Pharmacy Service · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) May 16, 2024
    Inspectors wroteBased on staff interview and record review, the facility failed to ensure monthly Medication Regimen Reviews (MRR) were being reviewed/signed by the attending physician. This was true for one (1) of five (5) residents reviewed in the unnecessary medication review pathway during the Long-Term Care Survey Process. Facility Census: 129. Resident identifier:
  10. D
    Provide routine and 24-hour emergency dental care for each resident.
    F790 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) May 16, 2024
    Inspectors wroteBased on resident interview, staff interview, and record review the facility failed to obtain routine and/or emergency dental services for Resident #75. This failed practice was found true for (1) one of (4) four residents during the Long-Term Care Survey Process. Resident identifier #75. Facility Census 129. Findings Include: a) Resident #75 During an interview on 04/08/24 at 2:00 PM, Resident # 75 indicated to the surveyor that she had a loose tooth. A record review on 04/10/24 at 2:08 PM revealed that Resident # 75 has an active order dated 02/07/24 for a dental referral for loose cap to upper front tooth Further record review showed no referral to the dentist had been made. During an interview on 04/10/24 at 9:30 AM, the Interim Director of Nursing (IDON) stated, I'm not going to lie to you, there is not a dental referral in (Resident #75 name's) chart. [...]
  11. D
    Provide and implement an infection prevention and control program.
    F880 · Infection Control · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) May 16, 2024
    Inspectors wroteBased on observation, and staff interview the facility failed to maintain appropriate infection control procedures during medication pass for Resident #49. This failed practice was a random opportunity for discovery and had the potential to affect a limited number of residents. Resident identifier: #49. Facility census:
September 27, 2023Complaint inspection · 4 citations
  1. D
    Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    F656 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) October 27, 2023
    Inspectors wroteBased on record review and staff interview, the facility failed to develop and/or implement a comprehensive care plan for Resident #126. This is true for one (1) of six (6) residents reviewed during the survey process. Resident Identifier: #126. Facility Census: 125. Finding Included: a) Resident #126 On 09/26/23 at 11:30 AM, a record review was completed for Resident #126. The record review found the care plan had not been developed and implemented for Resident #126. Resident #126 was admitted on [DATE] and had been sent to the emergency department on 09/07/23. The care plan had incomplete focus areas, interventions and goals in the areas of at risk for decreased ability to perform ADL(s), risk for falls, may not smoke per smoking evaluation and exhibits or is at risk for alterations in comfort. The care plan was void of any information. [...]
  2. D
    Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
    F657 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) October 26, 2023
    Inspectors wroteBased on medical record review and staff interview the facility failed to ensure one (1) of five (5) residents had a care plan revised when a resident's advanced directive had changed. Resident identifier: #28. Facility census: 125.
  3. D
    Provide activities to meet all resident's needs.
    F679 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) October 26, 2023
    Inspectors wroteBased on medical record review and staff interview the facility failed to ensure they developed an ongoing program to support residents in their choice of individual activities for (1) resident. Resident #87 was reviewed at random for activities. Resident identifier: #87. Facility census: 125.
  4. D
    Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
    F842 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) October 26, 2023
    Inspectors wroteBased on record review and staff interview, the facility failed to maintain an accurate and complete record for Resident #126's smoking status and 15 minute observations for Resident #86. This was true for two (2) of six (6) residents reviewed during the survey process. Resident Identifiers: #126 and #86. Facility Census: 125. Findings Included: a) Resident #126 On 09/26/23 at 1:45 PM, a record review was completed for Resident #126. The review found a smoking evaluation dated 08/31/23. The smoking evaluation indicated the resident was not allowed to smoke. Upon reviewing the hospital records prior to the admission to the facility, the documentation stated the resident had never smoked. The admission Minimum Data Set (MDS) dated [DATE] section J, indicated the resident did not use tobacco. [...]

Fire safety inspections

4 fire safety citations on file: 1 on April 8, 2026, 3 on April 16, 2024.

Every fire safety citation4 citations
  1. F
    To conduct inspection, testing and maintenance of fire doors by qualified individuals.
    K 761 · April 8, 2026 · Corrected (the home has a date of correction)
  2. F
    Install smoke barrier doors that can resist smoke for at least 20 minutes.
    K 374 · April 16, 2024 · Corrected (the home has a date of correction)
  3. E
    Inspect, test, and maintain automatic sprinkler systems.
    K 353 · April 16, 2024 · Corrected (the home has a date of correction)
  4. E
    Have properly installed electrical wiring and gas equipment.
    K 511 · April 16, 2024 · Corrected (the home has a date of correction)

Fines and payment denials

CMS lists no fines or payment denials against this home in the last three years. The national average is 0.9 fines per home.

Staffing

Hours of care per resident per day, from the payroll records every home sends CMS. Higher means more staff time with each resident.

MeasureThis homeWest VirginiaUnited States
All nursing staff (RN, LPN and aides)3.253.673.86
Registered nurses0.770.730.69
All nursing staff on weekends2.863.173.42
Nurse aides1.76
Licensed practical nurses0.72
Nursing staff turnover (share who left in a year)42.3%44.1%45.8%
Registered nurse turnover39.1%42.3%42.9%
Administrators who left1

CMS expects 4.28 hours a day for residents as sick as this home's (its case-mix figure). The staffing star compares the two.

Staffing by quarter, from daily payroll records

Every nursing home sends CMS its staff hours for each day (the Payroll Based Journal). Here they are added up by quarter. The latest quarter is the one behind the figures above. In January to March 2026, nursing staff hours per resident were 3.40 on weekdays and 2.86 on weekends, 16% lower on weekends (nationally, weekends ran 15% lower). Contract or agency staff worked 0.0% of nursing hours, against 5.3% nationally. Total nursing hours per resident went from 3.35 in April to June 2025 to 3.25 in January to March 2026.

QuarterAll nursing staffRegistered nursesWeekdaysWeekendsContract staff shareDays with no RN hoursResidents a day
Jan to Mar 20263.250.773.402.86 0.0%0 of 90126
Oct to Dec 20253.210.643.382.79 0.0%0 of 92124
Jul to Sep 20253.410.723.582.95 0.0%0 of 92123
Apr to Jun 20253.350.763.562.84 0.0%0 of 91123
United States, Jan to Mar 20263.750.623.923.335.3%0.5% of days
West Virginia, Jan to Mar 20263.560.673.753.083.9%0.2% of days

Hours per resident per day: staff hours in the quarter divided by resident days (the daily census CMS derives from resident assessments). Registered nurses include the director of nursing and RNs with administrative duties; aides include nurse aides in training and medication aides, as in CMS's own staffing measure. How these are calculated.

Quality measures

The measures CMS uses for the quality star. Lower is better for every one of them.

MeasureThis homeWest VirginiaUS
Percentage of long-stay residents whose need for help with daily activities has increased
Long Stay residents, 2025Q2-2026Q1
7.114.713.9
Percentage of long-stay residents with a catheter inserted and left in their bladder
Long Stay residents, 2025Q2-2026Q1
0.60.40.8
Percentage of long-stay residents with a urinary tract infection
Long Stay residents, 2025Q2-2026Q1
0.01.61.6
Percentage of long-stay residents experiencing one or more falls with major injury
Long Stay residents, 2025Q2-2026Q1
2.84.43.2
Percentage of short-stay residents who newly received an antipsychotic medication
Short Stay residents, 2025Q2-2026Q1
0.91.11.6
Percentage of long-stay residents whose ability to walk independently worsened
Long Stay residents, 2025Q2-2026Q1
10.415.914.1
Percentage of long-stay residents with pressure ulcers
Long Stay residents, 2025Q2-2026Q1
9.04.24.6
Percentage of long-stay residents who received an antipsychotic medication
Long Stay residents, 2025Q2-2026Q1
8.113.415.4
Percentage of short-stay residents who were rehospitalized after a nursing home admission
Short Stay residents, 20250101-20251231
19.122.423.8
Percentage of short-stay residents who had an outpatient emergency department visit
Short Stay residents, 20250101-20251231
14.011.312.0
Number of hospitalizations per 1000 long-stay resident days
Long Stay residents, 20250101-20251231
1.81.81.9
Number of outpatient emergency department visits per 1000 long-stay resident days
Long Stay residents, 20250101-20251231
1.11.81.8

Owners and operators

Legal business name: 1000 LINCOLN DRIVE OPERATIONS LLC. CMS links this home to Genesis Healthcare, a group of 184 nursing homes averaging 2.3 stars overall.

NameRoleTypeShareSince
Genesis Operations V LLC5% or greater direct ownership interestOrganization100%02/02/2015
Fc-Gen Operations Investment LLC5% or greater indirect ownership interestOrganization02/02/2015
Gen Operations I LLC5% or greater indirect ownership interestOrganization02/02/2015
Gen Operations II LLC5% or greater indirect ownership interestOrganization02/02/2015
Genesis Healthcare Inc5% or greater indirect ownership interestOrganization02/02/2015
Genesis Healthcare LLC5% or greater indirect ownership interestOrganization02/02/2015
Genesis Holdings LLC5% or greater indirect ownership interestOrganization02/02/2015
Ghc Holdings LLC5% or greater indirect ownership interestOrganization02/02/2015
Sun Healthcare Group Inc5% or greater indirect ownership interestOrganization11/15/2022
Whitman, Arnold5% or greater indirect ownership interestIndividual02/02/2015
Berg, MichaelCorporate officerIndividual12/01/2012
Bridgeford, LauraCorporate officerIndividual06/01/2024
Mendelson, AviCorporate officerIndividual06/01/2024
Moore, HaleyOperational/managerial controlIndividual06/01/2024
Morris, DianeOperational/managerial controlIndividual12/23/2023
Neville, JohnOperational/managerial controlIndividual06/01/2024
Moore, HaleyAdp of the SNFIndividual06/01/2024
Morris, DianeAdp of the SNFIndividual12/27/2023
Neville, JohnAdp of the SNFIndividual06/01/2024

As listed in the CMS ownership file, which names owners with a 5% or greater stake and the people and companies with operational or managerial control.

Questions to ask on a visit

Chosen from this home's own inspection record.

  1. When is the care plan meeting, and can family attend it?Inspectors cited 16 problems in this area, most recently on April 8, 2026: "Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured."
  2. How do you prevent falls and pressure injuries, and how are families told when one happens?Inspectors cited 11 problems in this area, most recently on April 8, 2026: "Provide appropriate treatment and care according to orders, resident’s preferences and goals."
  3. How do residents and families raise a complaint or grievance, and how fast is it answered?Inspectors cited 8 problems in this area, most recently on April 8, 2026: "Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights."
  4. Can we see a week of menus and the kitchen, and how are special diets handled?Inspectors cited 5 problems in this area, most recently on April 8, 2026: "Dispose of garbage and refuse properly."
  5. Who is on the floor on Saturday and Sunday, and how many residents does each aide care for?Weekend nurse staffing here was 2.86 hours per resident per day, below the West Virginia average of 3.17.
  6. How long has the current administrator been here?CMS counts 1 administrator who left in the period it measured.

Other nursing homes nearby

West Virginia contacts for a concern about a nursing home

These are the official offices in West Virginia. NursingHomeClear cannot take or act on complaints.

Common questions

What is Valley Center's Medicare star rating?
CMS rates Valley Center 2 out of 5 stars overall, with 2 for health inspections, 2 for staffing and 4 for quality measures (CMS data as of September 1, 2026).
How many deficiencies did Valley Center get at its last inspection?
24 health deficiencies at the standard inspection on April 8, 2026. The West Virginia average is 11.7.
Has Valley Center been fined?
CMS lists no fines in the last three years.
Does Valley Center accept Medicaid?
It is certified to take Medicaid (CMS lists it as "Medicare and Medicaid"). Certification does not mean a Medicaid bed is open: ask the admissions office.
Who owns Valley Center?
CMS lists 19 owners and managers, and links the home to Genesis Healthcare. Legal business name: 1000 LINCOLN DRIVE OPERATIONS LLC.

Sources

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