The Laurels of Milford
934 State Route 28, Milford, OH 45150 · Clermont County · (513) 831-1770
136 certified beds, about 127 residents a day · For profit - Corporation · Medicare and Medicaid since 1980
Certified for Medicaid Certified for Medicare
Overall
4 of 5
Health inspections
4 of 5
Staffing
2 of 5
Quality measures
4 of 5
CMS Care Compare ratings, data as of September 1, 2026 · CCN 365443 · See it on Medicare.gov · Compare with other homes
The record in brief
At its most recent standard inspection, on February 10, 2026, inspectors cited 4 health deficiencies (the Ohio average is 10.5, the national average 9.2).
None of its 14 health citations since December 2019 was rated as actual harm or immediate jeopardy.
CMS lists no fines against this home in the last three years.
Nurses and nurse aides worked 3.62 hours per resident per day, against 3.69 across Ohio and 3.86 nationally. Registered nurses accounted for 0.54 of those hours.
44.2% of nursing staff left within the year CMS measured (Ohio average 48.7%).
CMS links it to Ciena Healthcare/Laurel Health Care, an affiliated group of 81 nursing homes.
Health inspections
Federal rules call for a standard inspection at least every 15 months, plus a visit whenever a complaint is filed. Each mark below is one citation, colored by how serious inspectors rated it. How to read a citation.
Under each citation, the quoted text is the inspector's own summary from the federal statement of deficiencies (CMS form 2567), word for word apart from a privacy scrub; CMS removes residents' and staff names before it publishes the text. The full notes are on Medicare.gov.
412/19
202/23
204/24
109/24
101/25
402/26
Potential for minimal harm Potential for more than minimal harm Actual harm Immediate jeopardy Found on a complaint visit
Where its citations fall on CMS's grid
CMS rates every citation by how much harm it caused (rows) and how many residents it touched (columns). The count in each box is this home's, across all 14 health citations on file.
Severity
Isolated
Pattern
Widespread
Immediate jeopardy
0J
0K
0L
Actual harm
0G
0H
0I
Potential for more than minimal harm
12D
2E
0F
Potential for minimal harm
0A
0B
0C
February 10, 2026Standard inspection, Complaint inspection · 4 citations
- D Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Inspectors wroteBased on medical record review, observation, staff interview, and resident interview, the facility failed to provide resident care in a dignified manner. This affected two (Residents #3 and #41) of three residents reviewed for dignity. The facility census was 132 residents.
- D Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Inspectors wroteBased on observation, resident interview, and staff interview, the facility failed to maintain a homelike, safe environment. This affected three (Residents #3,# 4, #80) reviewed for safe homelike environment. The facility census was 132 residents.
- D Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Inspectors wroteBased on medical record review, resident interview, staff interview, and review of the facility policy, the facility failed to ensure resident care conferences were held quarterly. This affected two (Residents #13 and #14) and had the potential to affect all of the residents residing in the facility. The facility census was 132 residents.
- D Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Inspectors wroteBased on medical record review, observation, staff interview and review of the facility policy, the facility failed to ensure proper medication storage of an inhaler. This affected one (Resident #86) of one residents with medications stored on the J2 medication cart with orders for Spiriva inhaler. The facility also failed to label and date an insulin pen upon opening. This affected one unknown resident and had the potential to affect seven residents with medications stored on the J1 cart with orders for insulin. The facility census was 132 residents.
January 24, 2025Complaint inspection, Infection control · 1 citation
- D Provide and implement an infection prevention and control program.
Inspectors wroteBased on medical record reviews, review of the facility census, review of the facility bed-board, staff and resident interviews, review of the facility policy, and review of Center for Disease Control and Prevention (CDC) guidance, the facility failed to implement their infection control policy to separate a positive Coronavirus Disease 2019 (COVID-19) resident from a negative COVID-19 resident to potentially prevent the spread of COVID-19. This affected two (Residents #110 and #111) of three residents reviewed for COVID-19 precautions. The facility census was 123.
September 26, 2024Complaint inspection · 1 citation
- D Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Inspectors wroteBased on observation, record review, staff interview, and review of facility policy, the facility failed to report an allegation of resident-to-resident abuse to the state agency. This affected one (Resident #26) of three residents reviewed for abuse. The facility census was 118.
April 25, 2024Complaint inspection · 2 citations
- D Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Inspectors wroteBased on medical record review, observation, staff interview, and policy review, the facility failed to ensure a resident's pressure ulcer received the necessary treatment, consistent with professional standards of practice, to prevent infection. This affected one (#88) of three residents reviewed for pressure ulcers. The facility identified there were four residents with pressure ulcers. The facility census was 113.
- D Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Inspectors wroteBased on medical record review, observation, staff interview, and policy review, the facility failed to ensure the residents received proper and thorough incontinence care. The affected two (#54 and #88) of three residents reviewed for incontinence care. The facility census was 113.
February 15, 2023Standard inspection · 2 citations
- D Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Inspectors wroteBased on record review, observations, staff interviews, and review of facility policies, the facility failed to ensure tube feedings were administered as ordered. This affected two (#49 and #81) out of the three residents reviewed for tube feedings during the annual survey. The facility census was 110.
- D Provide safe and appropriate respiratory care for a resident when needed.
Inspectors wroteBased on record review, observations, staff interview, and policy review, the facility failed to implement their policy to ensure oxygen tubing was changed weekly. This affected two residents (#33 and #81) of three residents reviewed for respiratory care. The facility census was 110.
December 5, 2019Standard inspection · 4 citations
- E Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Inspectors wroteBased on observations, interview, review of the controlled substance log and policy review, the facility failed to ensure the nurse observed residents during medication administration and failed to ensure controlled substances were accounted for each shift. This affected one Resident (#276) and had the potential to affect any resident prescribed a controlled substance. This affected one of one emergency box controlled substances located in one of two medication rooms reviewed during the survey and had the potential to affect any resident prescribed controlled substances. The facility census was 125.
- E Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Inspectors wroteBased on observation, staff interview and record review, the facility failed to prepare pureed food according to the recipe and failed to serve palatable food. This had the potential to affect all facility residents except Resident #77 and Resident #85, who consumed nothing by mouth. The facility census was 125.
- D Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Inspectors wroteBased on record review, observations, and interview, the facility failed to ensure a residents wall, ceiling, and fan were clean. This affected one (Resident #77) of one reviewed for respiratory care. The facility census was 125.
- D Ensure medication error rates are not 5 percent or greater.
Inspectors wroteBased on observation, record review, interview, review of drug manufacturer instructions and policy review, the facility failed to ensure the medication error rate was less than five percent (%). A total of 29 medications were observed administered with two errors for a error rate of 6.9%. This affected one Resident (#113) of six observed for medication administration. The facility census was 125.
Fire safety inspections
14 fire safety citations on file: 7 on February 10, 2026, 4 on February 15, 2023, 3 on December 5, 2019.
Every fire safety citation14 citations
- F Use approved construction type or materials.
- F Inspect, test, and maintain automatic sprinkler systems.
- F Provide properly sized and located linen or trash receptacles.
- E Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
- E Have a fire alarm with audible and visual signals that transmits the alarm automatically to notify emergency forces in event of fire.
- E Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
- E Ensure proper usage of power strips and extension cords.
- E Have horizontal exits used in accordance with safety requirements.
- E Have corridors or aisles that are unobstructed and are at least 8 feet in width.
- E Install a fire alarm system that can be heard throughout the facility.
- E Have proper medical gas storage and administration areas.
- F Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
- E Install smoke barrier doors that can resist smoke for at least 20 minutes.
- E Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Fines and payment denials
CMS lists no fines or payment denials against this home in the last three years. The national average is 0.9 fines per home.
Staffing
Hours of care per resident per day, from the payroll records every home sends CMS. Higher means more staff time with each resident.
| Measure | This home | Ohio | United States |
|---|---|---|---|
| All nursing staff (RN, LPN and aides) | 3.62 | 3.69 | 3.86 |
| Registered nurses | 0.54 | 0.64 | 0.69 |
| All nursing staff on weekends | 3.13 | 3.28 | 3.42 |
| Nurse aides | 2.20 | ||
| Licensed practical nurses | 0.87 | ||
| Nursing staff turnover (share who left in a year) | 44.2% | 48.7% | 45.8% |
| Registered nurse turnover | 60.9% | 43.9% | 42.9% |
| Administrators who left | 2 |
CMS expects 4.06 hours a day for residents as sick as this home's (its case-mix figure). The staffing star compares the two.
Staffing by quarter, from daily payroll records
Every nursing home sends CMS its staff hours for each day (the Payroll Based Journal). Here they are added up by quarter. The latest quarter is the one behind the figures above. In January to March 2026, nursing staff hours per resident were 3.81 on weekdays and 3.13 on weekends, 18% lower on weekends (nationally, weekends ran 15% lower). Contract or agency staff worked 1.7% of nursing hours, against 5.3% nationally. Total nursing hours per resident went from 3.50 in April to June 2025 to 3.62 in January to March 2026.
| Quarter | All nursing staff | Registered nurses | Weekdays | Weekends | Contract staff share | Days with no RN hours | Residents a day |
|---|---|---|---|---|---|---|---|
| Jan to Mar 2026 | 3.62 | 0.54 | 3.81 | 3.13 | 1.7% | 0 of 90 | 127 |
| Oct to Dec 2025 | 3.84 | 0.51 | 4.04 | 3.34 | 1.0% | 0 of 92 | 125 |
| Jul to Sep 2025 | 3.89 | 0.55 | 4.06 | 3.45 | 1.0% | 0 of 92 | 122 |
| Apr to Jun 2025 | 3.50 | 0.62 | 3.70 | 2.99 | 0.2% | 0 of 91 | 123 |
| United States, Jan to Mar 2026 | 3.75 | 0.62 | 3.92 | 3.33 | 5.3% | 0.5% of days | |
| Ohio, Jan to Mar 2026 | 3.64 | 0.60 | 3.80 | 3.24 | 4.6% | 0.4% of days |
Hours per resident per day: staff hours in the quarter divided by resident days (the daily census CMS derives from resident assessments). Registered nurses include the director of nursing and RNs with administrative duties; aides include nurse aides in training and medication aides, as in CMS's own staffing measure. How these are calculated.
Quality measures
The measures CMS uses for the quality star. Lower is better for every one of them.
| Measure | This home | Ohio | US |
|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased Long Stay residents, 2025Q2-2026Q1 | 6.4 | 5.3 | 13.9 |
| Percentage of long-stay residents with a catheter inserted and left in their bladder Long Stay residents, 2025Q2-2026Q1 | 0.2 | 0.2 | 0.8 |
| Percentage of long-stay residents with a urinary tract infection Long Stay residents, 2025Q2-2026Q1 | 0.5 | 0.5 | 1.6 |
| Percentage of long-stay residents experiencing one or more falls with major injury Long Stay residents, 2025Q2-2026Q1 | 3.2 | 3.2 | 3.2 |
| Percentage of short-stay residents who newly received an antipsychotic medication Short Stay residents, 2025Q2-2026Q1 | 2.3 | 1.2 | 1.6 |
| Percentage of long-stay residents whose ability to walk independently worsened Long Stay residents, 2025Q2-2026Q1 | 7.1 | 6.1 | 14.1 |
| Percentage of long-stay residents with pressure ulcers Long Stay residents, 2025Q2-2026Q1 | 4.5 | 3.4 | 4.6 |
| Percentage of long-stay residents who received an antipsychotic medication Long Stay residents, 2025Q2-2026Q1 | 8.0 | 8.8 | 15.4 |
| Percentage of short-stay residents who were rehospitalized after a nursing home admission Short Stay residents, 20250101-20251231 | 15.4 | 24.9 | 23.8 |
| Percentage of short-stay residents who had an outpatient emergency department visit Short Stay residents, 20250101-20251231 | 18.4 | 12.9 | 12.0 |
Owners and operators
Legal business name: THE LAURELS OF MILFORD, LLC. CMS links this home to Ciena Healthcare/Laurel Health Care, a group of 81 nursing homes averaging 2.8 stars overall.
| Name | Role | Type | Share | Since |
|---|---|---|---|---|
| Laurel Ohio Operations Group, LLC | 5% or greater direct ownership interest | Organization | 100% | 06/01/2018 |
| Laurel Health Care Holdings, Inc. | 5% or greater indirect ownership interest | Organization | 100% | 06/30/2018 |
| Khan, Anis | Managing control - governing body | Individual | 06/30/2018 | |
| Qazi, Mohammad | Managing control - governing body | Individual | 06/30/2018 | |
| Laurel Health Care Company | Operational/managerial control | Organization | 06/30/2018 | |
| Broughton, Tiffany | Operational/managerial control | Individual | 11/21/2018 | |
| Donnelly, Walter | Operational/managerial control | Individual | 01/01/2025 | |
| Qazi, Mohammad | Operational/managerial control | Individual | 06/30/2018 | |
| Clermont Nursing Realty, LLC | Adp of the SNF | Organization | 06/30/2018 | |
| Laurel Health Care Company | Adp of the SNF | Organization | 03/27/2025 | |
| Zenith Financial Group, LLC | Adp of the SNF | Organization | 08/01/2022 | |
| Broughton, Tiffany | Adp of the SNF | Individual | 11/21/2018 | |
| Donnelly, Walter | Adp of the SNF | Individual | 01/01/2025 | |
| Khan, Anis | Adp of the SNF | Individual | 06/30/2018 | |
| Qazi, Mohammad | Adp of the SNF | Individual | 06/30/2018 | |
| Stobb, David | Adp of the SNF | Individual | 06/30/2018 |
As listed in the CMS ownership file, which names owners with a 5% or greater stake and the people and companies with operational or managerial control.
Questions to ask on a visit
Chosen from this home's own inspection record.
- How do you prevent falls and pressure injuries, and how are families told when one happens?Inspectors cited 4 problems in this area, most recently on April 25, 2024: "Provide appropriate pressure ulcer care and prevent new ulcers from developing."
- How do residents and families raise a complaint or grievance, and how fast is it answered?Inspectors cited 3 problems in this area, most recently on February 10, 2026: "Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights."
- How are medications reviewed, and how often are antipsychotic or sedating drugs used?Inspectors cited 3 problems in this area, most recently on February 10, 2026: "Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs."
- When is the care plan meeting, and can family attend it?Inspectors cited 1 problem in this area, most recently on February 10, 2026: "Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals."
- Who is on the floor on Saturday and Sunday, and how many residents does each aide care for?Weekend nurse staffing here was 3.13 hours per resident per day, below the Ohio average of 3.28.
- How long has the current administrator been here?CMS counts 2 administrators who left in the period it measured.
Other nursing homes nearby
- Arbors at Milford Milford, 0.7 mi · 2 of 5 stars · 47 citations
- S.e.m. Haven Health Care Center Milford, 2.2 mi · 5 of 5 stars · 15 citations
- Otterbein Loveland Loveland, 2.7 mi · 1 of 5 stars · 27 citations
- Florentine Gardens Loveland, 2.7 mi · 4 of 5 stars · 20 citations
- Venetian Gardens Loveland, 4.7 mi · 5 of 5 stars · 5 citations
- Madeira Healthcare Center Cincinnati, 5.2 mi · 4 of 5 stars · 34 citations
- Kenwood Terrace Healthcare Center Cincinnati, 5.7 mi · 4 of 5 stars · 51 citations
- Loveland Care Center Loveland, 5.8 mi · 3 of 5 stars · 23 citations
Ohio contacts for a concern about a nursing home
These are the official offices in Ohio. NursingHomeClear cannot take or act on complaints.
- Inspections and complaints: Ohio Department of Health, Nursing Homes and Facilities, the state agency that inspects nursing homes for CMS and takes complaints about care.
- Resident advocate: Ohio Office of the State Long-Term Care Ombudsman, 1-800-282-1206. The long-term care ombudsman is a free, confidential advocate for residents and families, set up under the federal Older Americans Act.
- State inspection reports: Ohio Long-Term Care Quality Navigator (Ohio Department of Aging), where Ohio publishes its own records on licensed homes.
Common questions
- What is The Laurels of Milford's Medicare star rating?
- CMS rates The Laurels of Milford 4 out of 5 stars overall, with 4 for health inspections, 2 for staffing and 4 for quality measures (CMS data as of September 1, 2026).
- How many deficiencies did The Laurels of Milford get at its last inspection?
- 4 health deficiencies at the standard inspection on February 10, 2026. The Ohio average is 10.5.
- Has The Laurels of Milford been fined?
- CMS lists no fines in the last three years.
- Does The Laurels of Milford accept Medicaid?
- It is certified to take Medicaid (CMS lists it as "Medicare and Medicaid"). Certification does not mean a Medicaid bed is open: ask the admissions office.
- Who owns The Laurels of Milford?
- CMS lists 16 owners and managers, and links the home to Ciena Healthcare/Laurel Health Care. Legal business name: THE LAURELS OF MILFORD, LLC.
Sources
- Ratings, staffing and fines: CMS Provider Information, released September 30, 2026, data as of September 1, 2026.
- Citations: CMS Health Deficiencies and Fire Safety Deficiencies.
- Owners: CMS Ownership. Penalties: CMS Penalties.
- Staffing by quarter: CMS Payroll Based Journal Daily Nurse Staffing, April 2025 to March 2026, summed by NursingHomeClear.
- Inspector summaries: CMS Full Statement of Deficiencies (CMS-2567 text), data as of September 1, 2026. Each quote is the part of the statement before the detailed findings.
- Inspection reports with the inspectors' full notes are on this home's Medicare.gov page.
- Something wrong on this page? Ask for a correction. We fix errors in our copy of the data; findings themselves can only be changed by CMS and the state.
- NursingHomeClear is independent and not affiliated with CMS, Medicare or any state agency. This page reports federal records; it does not rate, recommend or endorse any home, and it is not medical or legal advice.