What is The Laurels of Pender's Medicare star rating?

CMS rates The Laurels of Pender 4 out of 5 stars overall, with 3 for health inspections, 4 for staffing and 5 for quality measures (CMS data as of September 1, 2026).

How many deficiencies did The Laurels of Pender get at its last inspection?

8 health deficiencies at the standard inspection on January 15, 2026. The North Carolina average is 4.7.

Has The Laurels of Pender been fined?

CMS lists no fines in the last three years.

Does The Laurels of Pender accept Medicaid?

It is certified to take Medicaid (CMS lists it as "Medicare and Medicaid"). Certification does not mean a Medicaid bed is open: ask the admissions office.

Who owns The Laurels of Pender?

CMS lists 13 owners and managers, and links the home to Ciena Healthcare/Laurel Health Care. Legal business name: THE LAURELS OF PENDER, LLC.

The Laurels of Pender: Inspections, Staffing & Ratings

The record in brief

At its most recent standard inspection, on January 15, 2026, inspectors cited 8 health deficiencies (the North Carolina average is 4.7, the national average 9.2).

None of its 10 health citations since May 2023 was rated as actual harm or immediate jeopardy.

CMS lists no fines against this home in the last three years.

Nurses and nurse aides worked 4.09 hours per resident per day, against 3.85 across North Carolina and 3.86 nationally. Registered nurses accounted for 0.69 of those hours.

35.5% of nursing staff left within the year CMS measured (North Carolina average 49.0%).

CMS links it to Ciena Healthcare/Laurel Health Care, an affiliated group of 81 nursing homes.

Health inspections

Federal rules call for a standard inspection at least every 15 months, plus a visit whenever a complaint is filed. Each mark below is one citation, colored by how serious inspectors rated it. How to read a citation.

Under each citation, the quoted text is the inspector's own summary from the federal statement of deficiencies (CMS form 2567), word for word apart from a privacy scrub; CMS removes residents' and staff names before it publishes the text. The full notes are on Medicare.gov.

105/23

009/24

109/25

801/26

Potential for minimal harm Potential for more than minimal harm Actual harm Immediate jeopardy Found on a complaint visit

Where its citations fall on CMS's grid

CMS rates every citation by how much harm it caused (rows) and how many residents it touched (columns). The count in each box is this home's, across all 10 health citations on file.

Severity

Isolated

Pattern

Widespread

Immediate jeopardy

Actual harm

Potential for more than minimal harm

Potential for minimal harm

January 15, 2026Standard inspection, Complaint inspection · 8 citations

E

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

F761 · Pharmacy Service · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) February 6, 2026

Inspectors wroteBased on observations, manufacturer's instructions, and staff interviews, the facility failed to record an opened date on multi-dose insulin pen injectors and an insulin vial for 3 of 4 medication carts that were reviewed for medication storage (100 and 400 hall medication carts).
E

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

F812 · Nutrition and Dietary · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) February 6, 2026

Inspectors wroteBased on observations and staff interviews, the facility failed to label and date opened packages of food in 2 of 2 freezers (the front freezer and the outside freezer), label and date opened packages of food in 1 of 1 dry goods storage room, and discard expired foods stored for use in 2 of 2 nourishment room refrigerators (100 and 400 hall nourishment rooms). This deficient practice had the potential to affect the food served to the residents.
D

Ensure that residents are fully informed and understand their health status, care and treatments.

F552 · Resident Rights · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) February 6, 2026

Inspectors wroteBased on record review, Nurse Practitioner and staff interviews, the facility failed to obtain and document consent for treatment with psychotropic medications and review with the resident or resident representative in advance of the risks versus benefits of psychotropic medications (any medication that affects behavior, mood, thoughts, or perception) prior to administration of psychotropic medications for 1 of 5 residents reviewed for unnecessary medications (Resident #98).
D

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

F684 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) February 6, 2026

Inspectors wroteBased on observation, record review, and staff, and the Medical Director's interview, the facility failed to follow the physician's order for the care of a surgical wound for 1 of 2 residents reviewed for wound care (Resident #33).
D

Provide safe, appropriate dialysis care/services for a resident who requires such services.

F698 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) February 6, 2026

Inspectors wroteBased on observations, record review, resident and staff and Nurse Practitioner interviews, the facility failed to obtain orders to assess and manage a new arterial venous (A/V) fistula (A surgical connection of an artery to a vein, usually in the arm, to create a long-lasting access point for dialysis needles) that was maturing for 1 of 1 resident reviewed for dialysis (Resident #7).
D

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

F756 · Pharmacy Service · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) February 6, 2026

Inspectors wroteBased on record review, and staff and the Consultant Pharmacist's interviews, the Consultant Pharmacist failed to identify and report a medication irregularity during 2 consecutive monthly medication regimen reviews (MRR) (November and December 2025) for 1 of 6 residents reviewed for unnecessary medications (Resident #72).
D

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

F842 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) February 6, 2026

Inspectors wroteBased on record review and staff interviews, the facility failed to maintain accurate documentation on the Medication Administration Record (MAR) the administration of a medication for 1 of 6 residents reviewed for medications (Resident #72).
D

Provide and implement an infection prevention and control program.

F880 · Infection Control · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) February 6, 2026

Inspectors wroteBased on observations, record review, and staff interviews and Nurse Practitioner interviews, the facility failed to 1.) implement the infection control policy and procedures for Enhanced Barrier Precautions (EBP) when providing direct care activities to a resident (Resident #4) with a tracheostomy (a surgical opening into the trachea that provides an airway for breathing.), a gastrostomy tube (a feeding tube placed through the abdominal wall into the stomach and used to provide essential nutrition) and a Stage IV pressure ulcer on the sacrum. This occurred with 2 of 10 staff members (Nurse Aide #1 and Nurse Aide #2) observed for infection control practices 2.) implement the infection control policy for Tuberculosis control by not completing Tuberculosis skin testing following admission for 1 of 5 residents reviewed for infection control practices (Resident #24).

September 3, 2025Complaint inspection · 1 citation

D

Protect each resident from the wrongful use of the resident's belongings or money.

F602 · Freedom from Abuse, Neglect, and Exploitation · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Past noncompliance: already fixed when inspectors found it

Inspectors wroteBased on record review and resident, staff, Responsible Party/Power of Attorney, North Carolina Nursing Assistant Registry investigator, former Director of Nursing and law enforcement interviews, the facility failed to protect a resident's (Resident #1) right to be free from misappropriation of property when Nursing Assistant (NA) #1 used Resident #1's bank account information, without Resident #1's permission, to create a Cash App account (Cash App is an app on your phone that works like a digital wallet; it is connected to your bank account and can be used to send or receive money instantly between users as well as be used to pay bills or for services) in Resident #1's name and then used that Cash App account to transfer money to her adult son, fiance, and mother on several occasions. [...]

September 20, 2024Standard inspection · 0 citations

May 4, 2023Standard inspection · 1 citation

D

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

F578 · Resident Rights · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) May 19, 2023

Inspectors wroteBased on records reviews and staff interviews, the facility failed to have advance directives in the resident's records for 1 of 7 sampled residents. (Resident #52).

Fire safety inspections

13 fire safety citations on file: 3 on January 15, 2026, 5 on September 20, 2024, 5 on May 4, 2023.

Every fire safety citation13 citations

E
Use approved construction type or materials.

K 161 · January 15, 2026 · Corrected (the home has a date of correction)
D
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

K 372 · January 15, 2026 · Corrected (the home has a date of correction)
D
Have properly installed electrical wiring and gas equipment.

K 511 · January 15, 2026 · Corrected (the home has a date of correction)
E
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

K 222 · September 20, 2024 · Corrected (the home has a date of correction)
E
Install an approved automatic sprinkler system.

K 351 · September 20, 2024 · Corrected (the home has a date of correction)
E
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

K 914 · September 20, 2024 · Corrected (the home has a date of correction)
D
Keep aisles, corridors, and exits free of obstruction in case of emergency.

K 211 · September 20, 2024 · Corrected (the home has a date of correction)
D
Properly provide smoke detection systems in areas open to corridors.

K 347 · September 20, 2024 · Corrected (the home has a date of correction)
F
Have generator or other power source capable of supplying service within 10 seconds.

K 918 · May 4, 2023 · Corrected (the home has a date of correction)
D
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

K 321 · May 4, 2023 · Corrected (the home has a date of correction)
D
Provide properly protected cooking facilities.

K 324 · May 4, 2023 · Corrected (the home has a date of correction)
D
Inspect, test, and maintain automatic sprinkler systems.

K 353 · May 4, 2023 · Corrected (the home has a date of correction)
D
Have proper medical gas storage and administration areas.

K 923 · May 4, 2023 · Corrected (the home has a date of correction)

Fines and payment denials

CMS lists no fines or payment denials against this home in the last three years. The national average is 0.9 fines per home.

Staffing

Hours of care per resident per day, from the payroll records every home sends CMS. Higher means more staff time with each resident.

Measure	This home	North Carolina	United States
All nursing staff (RN, LPN and aides)	4.09	3.85	3.86
Registered nurses	0.69	0.62	0.69
All nursing staff on weekends	3.49	3.42	3.42
Nurse aides	2.47
Licensed practical nurses	0.94
Nursing staff turnover (share who left in a year)	35.5%	49.0%	45.8%
Registered nurse turnover	41.7%	45.6%	42.9%
Administrators who left	0

CMS expects 3.93 hours a day for residents as sick as this home's (its case-mix figure). The staffing star compares the two.

Staffing by quarter, from daily payroll records

Every nursing home sends CMS its staff hours for each day (the Payroll Based Journal). Here they are added up by quarter. The latest quarter is the one behind the figures above. In January to March 2026, nursing staff hours per resident were 4.34 on weekdays and 3.49 on weekends, 20% lower on weekends (nationally, weekends ran 15% lower). Contract or agency staff worked 0.1% of nursing hours, against 5.3% nationally. Total nursing hours per resident went from 3.65 in April to June 2025 to 4.09 in January to March 2026.

Quarter	All nursing staff	Registered nurses	Weekdays	Weekends	Contract staff share	Days with no RN hours	Residents a day
Jan to Mar 2026	4.09	0.69	4.34	3.49	0.1%	0 of 90	90
Oct to Dec 2025	3.87	0.54	4.06	3.37	0.1%	0 of 92	90
Jul to Sep 2025	3.88	0.61	4.09	3.37	0.1%	0 of 92	89
Apr to Jun 2025	3.65	0.43	3.84	3.18	0.1%	0 of 91	89
United States, Jan to Mar 2026	3.75	0.62	3.92	3.33	5.3%	0.5% of days
North Carolina, Jan to Mar 2026	3.65	0.53	3.82	3.25	8.0%	0.7% of days

Hours per resident per day: staff hours in the quarter divided by resident days (the daily census CMS derives from resident assessments). Registered nurses include the director of nursing and RNs with administrative duties; aides include nurse aides in training and medication aides, as in CMS's own staffing measure. How these are calculated.

Staff pay reports

Staff pay at this home

No staff pay figure for this home has passed review yet. A figure appears only after at least 5 reports from at least 3 different people, sent over at least 60 days, have passed review.

Official wage estimates for North Carolina

Job	Median	Middle half	Employed
North Carolina, all employers
CNAs (nursing assistants)	$18.49	$17.28 to $21.08	64,010
LPNs and LVNs	$30.42	$28.50 to $33.51	18,010
Registered nurses	$40.56	$37.87 to $49.06	111,120
United States, nursing care facilities
CNAs (nursing assistants)	$20.67	$17.91 to $22.55	534,270
LPNs and LVNs	$33.86	$30.05 to $37.40	188,210
Registered nurses	$41.11	$37.85 to $47.68	142,270

Hourly wages; the middle half runs from the 25th to the 75th percentile. Source: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics, May 2025. BLS has no separate estimate for medication aides. These are survey estimates for whole occupations, not figures for any one home.

How staff pay reports work · CNA pay by state

Quality measures

The measures CMS uses for the quality star. Lower is better for every one of them.

Measure	This home	North Carolina	US
Percentage of long-stay residents whose need for help with daily activities has increased Long Stay residents, 2025Q2-2026Q1	8.1	15.6	13.9
Percentage of long-stay residents with a catheter inserted and left in their bladder Long Stay residents, 2025Q2-2026Q1	0.0	0.7	0.8
Percentage of long-stay residents with a urinary tract infection Long Stay residents, 2025Q2-2026Q1	0.0	2.3	1.6
Percentage of long-stay residents experiencing one or more falls with major injury Long Stay residents, 2025Q2-2026Q1	1.4	3.5	3.2
Percentage of short-stay residents who newly received an antipsychotic medication Short Stay residents, 2025Q2-2026Q1	2.7	1.4	1.6
Percentage of long-stay residents whose ability to walk independently worsened Long Stay residents, 2025Q2-2026Q1	10.6	18.3	14.1
Percentage of long-stay residents with pressure ulcers Long Stay residents, 2025Q2-2026Q1	3.1	5.5	4.6
Percentage of long-stay residents who received an antipsychotic medication Long Stay residents, 2025Q2-2026Q1	12.1	14.0	15.4
Percentage of short-stay residents who were rehospitalized after a nursing home admission Short Stay residents, 20250101-20251231	14.8	22.9	23.8
Percentage of short-stay residents who had an outpatient emergency department visit Short Stay residents, 20250101-20251231	10.6	12.9	12.0
Number of hospitalizations per 1000 long-stay resident days Long Stay residents, 20250101-20251231	1.5	1.8	1.9
Number of outpatient emergency department visits per 1000 long-stay resident days Long Stay residents, 20250101-20251231	2.2	1.8	1.8

Short-term rehab results

For a stay to recover after a hospital visit, these are the results CMS publishes for The Laurels of Pender's Medicare short-stay residents. On returning residents home or to the community, CMS rates it no different from the national rate (51.0% of residents, after adjusting for how sick they were). How to read these, and what Medicare pays for.

Went home or back to the community

51.0% this home

No different from the national rate

US median of homes 51.5% · North Carolina: 93 better, 25 worse

Rate of successful return to home or community from a SNF (risk-standardized discharge to community rate). Higher is better. October 2022 to September 2024. 150 eligible stays.

Potentially preventable readmissions

10.1% this home

No different from the national rate

US median of homes 10.7% · North Carolina: 1 better, 4 worse

Rate of potentially preventable hospital readmissions 30 days after discharge from a SNF (risk-standardized rate). Lower is better. October 2022 to September 2024. 167 eligible stays.

Infections that led to a hospital stay

7.3% this home

No different from the national rate

US median of homes 7.1% · North Carolina: 1 better, 3 worse

Percentage of infections residents got during their SNF stay that resulted in hospitalization (risk-standardized rate). Lower is better. October 2023 to September 2024. 95 eligible stays.

Self-care and mobility at discharge

59.1% this home

Median of homes: North Carolina54.0% · US 56.6%

Percentage of residents who are at or above an expected ability to care for themselves and move around at discharge. Higher is better. October 2024 to September 2025. 88 residents counted.

Falls with major injury

0.0% this home

Median of homes: North Carolina0.6% · US 0.0%

Percentage of SNF residents who experience one or more falls with major injury during their SNF stay. Lower is better. October 2024 to September 2025. 113 residents counted.

New or worsened pressure ulcers

0.8% this home

Median of homes: North Carolina2.5% · US 1.7%

Percentage of residents with pressure ulcers or pressure injuries that are new or worsened (adjusted rate). Lower is better. October 2024 to September 2025. 113 residents counted.

Medication list given at discharge

90.5% this home

Median of homes: North Carolina97.5% · US 98.7%

Percentage of residents where the SNF provided a current medication list to the resident, family, and/or caregiver at final discharge. Higher is better. October 2024 to September 2025. 21 residents counted.

Source: CMS Skilled Nursing Facility Quality Reporting Program - Provider Data, released 2026-09-30. Better, no different and worse are CMS's own comparisons with the national rate, after adjusting for how sick residents were. Medians of homes and the state counts are worked out by us from the same file.

Owners and operators

Legal business name: THE LAURELS OF PENDER, LLC. CMS links this home to Ciena Healthcare/Laurel Health Care, a group of 81 nursing homes averaging 2.8 stars overall.

Name	Role	Type	Since
Khan, Anis	Managing control - governing body	Individual	02/01/2017
Laurel Health Care Company	Operational/managerial control	Organization	02/01/2017
Faison, Marcus	Operational/managerial control	Individual	12/04/2023
Kastner, Robert	Operational/managerial control	Individual	01/01/2025
Khan, Anis	Operational/managerial control	Individual	02/01/2017
Qazi, Mohammad	Operational/managerial control	Individual	06/04/2026
Laurel Health Care Company	Adp of the SNF	Organization	04/11/2025
Mohammad Qazi 2022 Children's Trust Uad 5-4-2022	Adp of the SNF	Organization	09/14/2023
The Laurels of Pender Real Estate, LLC	Adp of the SNF	Organization	02/01/2017
Faison, Marcus	Adp of the SNF	Individual	12/04/2023
Kastner, Robert	Adp of the SNF	Individual	01/01/2025
Khan, Anis	Adp of the SNF	Individual	02/01/2017
Stobb, David	Adp of the SNF	Individual	02/01/2017

As listed in the CMS ownership file, which names owners with a 5% or greater stake and the people and companies with operational or managerial control.

Questions to ask on a visit

Chosen from this home's own inspection record.

How are medications reviewed, and how often are antipsychotic or sedating drugs used?Inspectors cited 2 problems in this area, most recently on January 15, 2026: "Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs."
How do residents and families raise a complaint or grievance, and how fast is it answered?Inspectors cited 2 problems in this area, most recently on January 15, 2026: "Ensure that residents are fully informed and understand their health status, care and treatments."
How do you prevent falls and pressure injuries, and how are families told when one happens?Inspectors cited 2 problems in this area, most recently on January 15, 2026: "Provide appropriate treatment and care according to orders, resident’s preferences and goals."
Can we see a week of menus and the kitchen, and how are special diets handled?Inspectors cited 1 problem in this area, most recently on January 15, 2026: "Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards."

Other nursing homes nearby

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Woodbury Wellness Center Inc
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Davis Health and Wellness Center at Cambridge Vill
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Davis Health Care Center
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Liberty Commons Rehabilitation Center
Wilmington, 21.5 mi · 2 of 5 stars · 17 citations
Bradley Creek Health Center
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Cypress Pointe Rehabilitation Center
Wilmington, 23.5 mi · 5 of 5 stars · 3 citations

North Carolina contacts for a concern about a nursing home

These are the official offices in North Carolina. NursingHomeClear cannot take or act on complaints.

Inspections and complaints: NC Division of Health Service Regulation, Nursing Home Licensure and Certification Section, the state agency that inspects nursing homes for CMS and takes complaints about care.
Resident advocate: North Carolina Long-Term Care Ombudsman Program. The long-term care ombudsman is a free, confidential advocate for residents and families, set up under the federal Older Americans Act.
State inspection reports: NC DHSR Regulated Facilities search (Statements of Deficiencies), where North Carolina publishes its own records on licensed homes.

Common questions

What is The Laurels of Pender's Medicare star rating?: CMS rates The Laurels of Pender 4 out of 5 stars overall, with 3 for health inspections, 4 for staffing and 5 for quality measures (CMS data as of September 1, 2026).
How many deficiencies did The Laurels of Pender get at its last inspection?: 8 health deficiencies at the standard inspection on January 15, 2026. The North Carolina average is 4.7.
Has The Laurels of Pender been fined?: CMS lists no fines in the last three years.
Does The Laurels of Pender accept Medicaid?: It is certified to take Medicaid (CMS lists it as "Medicare and Medicaid"). Certification does not mean a Medicaid bed is open: ask the admissions office.
Who owns The Laurels of Pender?: CMS lists 13 owners and managers, and links the home to Ciena Healthcare/Laurel Health Care. Legal business name: THE LAURELS OF PENDER, LLC.

Sources

Ratings, staffing and fines: CMS Provider Information, released September 30, 2026, data as of September 1, 2026.
Citations: CMS Health Deficiencies and Fire Safety Deficiencies.
Owners: CMS Ownership. Penalties: CMS Penalties.
Staffing by quarter: CMS Payroll Based Journal Daily Nurse Staffing, April 2025 to March 2026, summed by NursingHomeClear.
Inspector summaries: CMS Full Statement of Deficiencies (CMS-2567 text), data as of September 1, 2026. Each quote is the part of the statement before the detailed findings.
Inspection reports with the inspectors' full notes are on this home's Medicare.gov page.
Something wrong on this page? Ask for a correction. We fix errors in our copy of the data; findings themselves can only be changed by CMS and the state.
NursingHomeClear is independent and not affiliated with CMS, Medicare or any state agency. This page reports federal records; it does not rate, recommend or endorse any home, and it is not medical or legal advice.