The Pines Nursing and Rehabilitation Center
524 Carpenter Dam Road, Hot Springs, AR 71901 · Garland County · (501) 262-4124
125 certified beds, about 73 residents a day · For profit - Limited Liability company · Medicare and Medicaid since 1994
CMS Care Compare ratings, data as of September 1, 2026 · CCN 045243 · See it on Medicare.gov · Compare with other homes
The record in brief
At its most recent standard inspection, on April 2, 2025, inspectors cited 4 health deficiencies (the Arkansas average is 2.7, the national average 9.2).
Of 15 health citations since December 2022, 1 was rated as actual harm or immediate jeopardy to residents (1 immediate jeopardy).
CMS lists 1 fine totaling $13,863 in the last three years; the largest was $13,863, and the latest is dated August 29, 2024.
Nurses and nurse aides worked 4.04 hours per resident per day, against 4.02 across Arkansas and 3.86 nationally. Registered nurses accounted for 0.48 of those hours.
48.4% of nursing staff left within the year CMS measured (Arkansas average 49.5%).
CMS links it to Southern Administrative Services, an affiliated group of 35 nursing homes.
Health inspections
Federal rules call for a standard inspection at least every 15 months, plus a visit whenever a complaint is filed. Each mark below is one citation, colored by how serious inspectors rated it. How to read a citation.
Under each citation, the quoted text is the inspector's own summary from the federal statement of deficiencies (CMS form 2567), word for word apart from a privacy scrub; CMS removes residents' and staff names before it publishes the text. The full notes are on Medicare.gov.
Where its citations fall on CMS's grid
CMS rates every citation by how much harm it caused (rows) and how many residents it touched (columns). The count in each box is this home's, across all 15 health citations on file.
April 2, 2025Standard inspection · 4 citations
- F Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Inspectors wroteBased on observation, record review, interview, and facility policy review, the facility failed to ensure expired food items and leftover food items were promptly removed and/or discarded on or before the expiration or use by date, dietary staff washed their hands between dirty and clean tasks and before handling clean equipment, and hot food items were maintained at above 135 degrees Fahrenheit on the steam table while awaiting meal service for 1 of 1 meals observed.
- E Ensure medication error rates are not 5 percent or greater.
Inspectors wroteBased on observation, record review, interview, and facility policy review, the facility failed to ensure a medication error rate of less than 5% for two (Resident #5, #29) of five sampled residents observed during medication pass. Two (2) errors in medications were observed during thirty-eight (38) opportunities for errors in medication administration. This resulted in a medication error rate of 5.26%.
- E Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Inspectors wroteBased on observation, interview, and review of the menu, the facility failed to ensure meals were prepared and served according to the planned written menu to meet the nutritional needs of the residents for 1 of the 2 meals observed.
- D Provide and implement an infection prevention and control program.
Inspectors wroteBased on observations, interviews, facility document review, and policy review, the facility failed to ensure Enhanced Barrier Precautions were implemented for 1 (Resident #64) of 2 Residents reviewed for Enhanced Barrier Precautions.
August 29, 2024Complaint inspection · 3 citations
- J Ensure that residents are free from significant medication errors.
Inspectors wroteBased on observation, record review, and interview, the facility failed to ensure residents were free from significant medication errors related to insulin administration for 1 (Resident #1) of 3 residents reviewed for newly admitted residents. Specifically, Resident #1 was admitted to a local hospital on 7/19/2024 due to a fall and left upper extremity pain. While at the hospital, the resident was diagnosed with left upper extremity thrombosis and had a necrotic ulcer on the left elbow, which was debrided at the hospital. On 07/31/2024, Resident #`1 was admitted to the nursing home facility with an order for continued anticoagulation (blood thinner) therapy. The resident's nursing home admission diagnosis was embolism or thrombosis of the arteries in the upper extremity. The physician's order for the blood thinner was not transcribed by the admitting nurse. [...]
- E Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Inspectors wroteBased on observations, interviews, and record review, it was determined that the facility failed to notify the physician and/or the resident's representative of abnormal finger stick blood sugars, elevated white blood cell count, and the identification of a new pressure ulcer for 1 (Resident #3) of 4 residents reviewed for notification of change.
- E Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Inspectors wroteBased on observations, interviews, record review, facility document review, it was determined that the facility failed to ensure physicians orders were followed for wound care treatment for 2 (Resident #2 and Resident #4) of 3 residents reviewed for skin concerns and/or pressure ulcers. Specifically, the facility failed to ensure wound care was provided to residents when the designated wound care nurse was out sick.
February 23, 2024Standard inspection · 4 citations
- F Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Inspectors wroteBased on observation and interview, the facility failed to ensure dietary staff washed their hands before handling clean equipment or food items to prevent potential food borne illness for residents who received meals from 1 of 1 kitchen, failed to ensure the ice machine was maintained in clean and sanitary condition to prevent contamination of airborne particles, failed to ensure food items stored in the refrigerator or freezer were sealed, labeled and dated, failed to ensure foods were dated the day received to assure first in, first out usage to prevent potential for food bone illness, failed to ensure expired food items were promptly remove/discarded by the expiration or use by dates, and failed to ensure kitchen floors and kitchen walls were free of stains and chips. These failed practices had the potential to affect 75 residents who received meals from the kitchen (total census: [...]
- E Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Inspectors wroteBased on record review and interview, the facility failed to send the State Long Term Care Ombudsman a copy of the notice of transfer/discharge to the hospital to ensure protection of Resident Rights for 3 (Resident #12, #24, and #39) sampled residents who were discharged /transferred to the hospital.
- E Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Inspectors wroteBased on observation, record review and interview, the facility failed to ensure meals were prepared and served according to the planned written menu to meet the nutritional needs of the residents for 1 of 1 meal observed.
- D Ensure each resident receives an accurate assessment.
Inspectors wroteBased on interview, and record review, the facility failed to ensure the Minimum Data Set [MDS] accurately reflected the residents discharge status for 1(Resident #80) sampled resident who discharged home.
December 9, 2022Standard inspection · 4 citations
- E Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Inspectors wroteBased on observation, record review, and interview, the facility failed to ensure an environment free from accident hazards over which the facility had control and provided supervision to each resident to prevent avoidable accidents for 1 (Resident #32) of 1 sampled resident. This failed practice had the potential to affect 18 residents residing on the 100 Hall who were self-mobile according to a list provided by the Administrator on 12/8/22 at 10:58 am.
- E Ensure that residents are free from significant medication errors.
Inspectors wroteBased on observation, record review, and interview, the facility failed to ensure physician orders were followed to prevent a significant medication error for 1 (Resident #32) of 1 sampled resident who had physician orders for Cardizem LA twice a day and 1 (Resident #32) of 4 (Residents #28, #32, #74 and #78) sampled residents who had physician orders for Eliquis twice a day. This failed practice had the potential to effect 1 resident who had physician orders for Cardizem and 10 residents who had physician orders for Eliquis and resided in the facility according to a list provided by the Administrator on 12/08/22 at 1:45 pm.
- E Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Inspectors wroteBased on observation and interview, the facility failed to ensure medications were stored in a locked medication cart. This failed practice had the potential to affect 18 self-mobile residents who resided in the facility on the 100 Hall as documented on a list provided by the Administrator on 12/08/22 at 10:58 AM.
- D Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Inspectors wroteBased on interviews and record review, the facility failed to ensure a resident was provided with the opportunity to participate in care planning meetings for 1 (Resident #74) of 24 sampled residents reviewed for care plan participation.
Fire safety inspections
5 fire safety citations on file: 2 on February 23, 2024, 3 on December 9, 2022.
Every fire safety citation5 citations
- F Properly provide smoke detection systems in areas open to corridors.
- F Install corridor and hallway doors that block smoke.
- F Have approved installation, maintenance and testing program for fire alarm systems.
- F Have generator or other power source capable of supplying service within 10 seconds.
- E Have simulated fire drills held at unexpected times.
Fines and payment denials
| Date | Penalty | Amount or length |
|---|---|---|
| August 29, 2024 | Fine | $13,863 |
A payment denial means Medicare and Medicaid stopped paying for new admissions for that period.
Staffing
Hours of care per resident per day, from the payroll records every home sends CMS. Higher means more staff time with each resident.
| Measure | This home | Arkansas | United States |
|---|---|---|---|
| All nursing staff (RN, LPN and aides) | 4.04 | 4.02 | 3.86 |
| Registered nurses | 0.48 | 0.41 | 0.69 |
| All nursing staff on weekends | 3.62 | 3.45 | 3.42 |
| Nurse aides | 2.64 | ||
| Licensed practical nurses | 0.92 | ||
| Nursing staff turnover (share who left in a year) | 48.4% | 49.5% | 45.8% |
| Registered nurse turnover | 45.5% | 44.8% | 42.9% |
| Administrators who left | 0 |
CMS expects 3.57 hours a day for residents as sick as this home's (its case-mix figure). The staffing star compares the two.
Staffing by quarter, from daily payroll records
Every nursing home sends CMS its staff hours for each day (the Payroll Based Journal). Here they are added up by quarter. The latest quarter is the one behind the figures above. In January to March 2026, nursing staff hours per resident were 4.21 on weekdays and 3.62 on weekends, 14% lower on weekends (nationally, weekends ran 15% lower). Contract or agency staff worked 1.2% of nursing hours, against 5.3% nationally. Total nursing hours per resident went from 3.93 in April to June 2025 to 4.04 in January to March 2026.
| Quarter | All nursing staff | Registered nurses | Weekdays | Weekends | Contract staff share | Days with no RN hours | Residents a day |
|---|---|---|---|---|---|---|---|
| Jan to Mar 2026 | 4.04 | 0.48 | 4.21 | 3.62 | 1.2% | 0 of 90 | 73 |
| Oct to Dec 2025 | 4.03 | 0.42 | 4.22 | 3.53 | 1.8% | 0 of 92 | 74 |
| Jul to Sep 2025 | 3.92 | 0.51 | 4.15 | 3.34 | 1.7% | 0 of 92 | 73 |
| Apr to Jun 2025 | 3.93 | 0.47 | 4.17 | 3.31 | 1.9% | 0 of 91 | 73 |
| United States, Jan to Mar 2026 | 3.75 | 0.62 | 3.92 | 3.33 | 5.3% | 0.5% of days | |
| Arkansas, Jan to Mar 2026 | 4.05 | 0.40 | 4.28 | 3.47 | 2.0% | 0.1% of days |
Hours per resident per day: staff hours in the quarter divided by resident days (the daily census CMS derives from resident assessments). Registered nurses include the director of nursing and RNs with administrative duties; aides include nurse aides in training and medication aides, as in CMS's own staffing measure. How these are calculated.
Quality measures
The measures CMS uses for the quality star. Lower is better for every one of them.
| Measure | This home | Arkansas | US |
|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased Long Stay residents, 2025Q2-2026Q1 | 5.1 | 9.5 | 13.9 |
| Percentage of long-stay residents with a catheter inserted and left in their bladder Long Stay residents, 2025Q2-2026Q1 | 0.0 | 0.6 | 0.8 |
| Percentage of long-stay residents with a urinary tract infection Long Stay residents, 2025Q2-2026Q1 | 0.0 | 1.2 | 1.6 |
| Percentage of long-stay residents experiencing one or more falls with major injury Long Stay residents, 2025Q2-2026Q1 | 3.0 | 3.9 | 3.2 |
| Percentage of short-stay residents who newly received an antipsychotic medication Short Stay residents, 2025Q2-2026Q1 | 0.0 | 1.3 | 1.6 |
| Percentage of long-stay residents whose ability to walk independently worsened Long Stay residents, 2025Q2-2026Q1 | 5.8 | 10.1 | 14.1 |
| Percentage of long-stay residents with pressure ulcers Long Stay residents, 2025Q2-2026Q1 | 7.2 | 4.2 | 4.6 |
| Percentage of long-stay residents who received an antipsychotic medication Long Stay residents, 2025Q2-2026Q1 | 2.3 | 10.9 | 15.4 |
Owners and operators
Legal business name: PINES SNF OPERATIONS, LLC. CMS links this home to Southern Administrative Services, a group of 35 nursing homes averaging 3.9 stars overall.
| Name | Role | Type | Share | Since |
|---|---|---|---|---|
| 4p2t1 Ops Holding LP | 5% or greater direct ownership interest | Organization | 100% | 09/01/2019 |
| Jej Assets LP | 5% or greater indirect ownership interest | Organization | 01/01/2022 | |
| Ponthie, Sharlot | 5% or greater indirect ownership interest | Individual | 01/01/2022 | |
| Ponthie, John | Corporate director | Individual | 09/01/2019 | |
| Ponthie, John | Corporate officer | Individual | 09/01/2019 | |
| Alexark1 LLC | Operational/managerial control | Organization | 01/01/2022 | |
| Jej Management, LLC | Operational/managerial control | Organization | 01/01/2022 | |
| Higgs, John | Operational/managerial control | Individual | 01/21/2024 | |
| Higgs, John | Adp of the SNF | Individual | 01/21/2024 |
As listed in the CMS ownership file, which names owners with a 5% or greater stake and the people and companies with operational or managerial control.
Questions to ask on a visit
Chosen from this home's own inspection record.
- Can we see a week of menus and the kitchen, and how are special diets handled?Inspectors cited 4 problems in this area, most recently on April 2, 2025: "Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards."
- How are medications reviewed, and how often are antipsychotic or sedating drugs used?Inspectors cited 4 problems in this area, most recently on April 2, 2025: "Ensure medication error rates are not 5 percent or greater."
- How do residents and families raise a complaint or grievance, and how fast is it answered?Inspectors cited 2 problems in this area, most recently on August 29, 2024: "Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident."
- How do you prevent falls and pressure injuries, and how are families told when one happens?Inspectors cited 2 problems in this area, most recently on August 29, 2024: "Provide appropriate pressure ulcer care and prevent new ulcers from developing."
Other nursing homes nearby
- The Springs of Red Oak Hot Springs, 1 mi · 3 of 5 stars · 18 citations
- The Blossoms at Hot Springs Rehab and Nursing Cent Hot Springs, 1.5 mi · 5 of 5 stars · 8 citations
- Quapaw Care and Rehabilitation Center LLC Hot Springs, 4.1 mi · 3 of 5 stars · 25 citations
- The Springs of Park Ave Hot Springs, 4.8 mi · 3 of 5 stars · 23 citations
- Belvedere Nursing and Rehabilitation Center, LLC Hot Springs, 6 mi · 2 of 5 stars · 17 citations
- Lake Hamilton Health and Rehab Hot Springs, 8.4 mi · 3 of 5 stars · 22 citations
- The Blossoms at the Village Rehab & Nursing Center Hot Springs, 9 mi · 3 of 5 stars · 16 citations
- Encore Healthcare and Rehabi of Malvern Malvern, 13.1 mi · 3 of 5 stars · 19 citations
Arkansas contacts for a concern about a nursing home
These are the official offices in Arkansas. NursingHomeClear cannot take or act on complaints.
- Resident advocate: Arkansas Long-Term Care Ombudsman Program. The long-term care ombudsman is a free, confidential advocate for residents and families, set up under the federal Older Americans Act.
Common questions
- What is The Pines Nursing and Rehabilitation Center's Medicare star rating?
- CMS rates The Pines Nursing and Rehabilitation Center 4 out of 5 stars overall, with 3 for health inspections, 4 for staffing and 5 for quality measures (CMS data as of September 1, 2026).
- How many deficiencies did The Pines Nursing and Rehabilitation Center get at its last inspection?
- 4 health deficiencies at the standard inspection on April 2, 2025. The Arkansas average is 2.7.
- Has The Pines Nursing and Rehabilitation Center been fined?
- Yes. CMS lists 1 fine totaling $13,863 in the last three years.
- Does The Pines Nursing and Rehabilitation Center accept Medicaid?
- It is certified to take Medicaid (CMS lists it as "Medicare and Medicaid"). Certification does not mean a Medicaid bed is open: ask the admissions office.
- Who owns The Pines Nursing and Rehabilitation Center?
- CMS lists 9 owners and managers, and links the home to Southern Administrative Services. Legal business name: PINES SNF OPERATIONS, LLC.
Sources
- Ratings, staffing and fines: CMS Provider Information, released September 30, 2026, data as of September 1, 2026.
- Citations: CMS Health Deficiencies and Fire Safety Deficiencies.
- Owners: CMS Ownership. Penalties: CMS Penalties.
- Staffing by quarter: CMS Payroll Based Journal Daily Nurse Staffing, April 2025 to March 2026, summed by NursingHomeClear.
- Inspector summaries: CMS Full Statement of Deficiencies (CMS-2567 text), data as of September 1, 2026. Each quote is the part of the statement before the detailed findings.
- Inspection reports with the inspectors' full notes are on this home's Medicare.gov page.
- Something wrong on this page? Ask for a correction. We fix errors in our copy of the data; findings themselves can only be changed by CMS and the state.
- NursingHomeClear is independent and not affiliated with CMS, Medicare or any state agency. This page reports federal records; it does not rate, recommend or endorse any home, and it is not medical or legal advice.