The Springs of Red Oak
260 Lakepark Drive, Hot Springs, AR 71901 · Garland County · (501) 262-1920
80 certified beds, about 53 residents a day · For profit - Corporation · Medicare and Medicaid since 2005
CMS Care Compare ratings, data as of September 1, 2026 · CCN 045404 · See it on Medicare.gov · Compare with other homes
The record in brief
At its most recent standard inspection, on May 14, 2026, inspectors cited 2 health deficiencies (the Arkansas average is 2.7, the national average 9.2).
Of 18 health citations since February 2024, 1 was rated as actual harm or immediate jeopardy to residents (1 immediate jeopardy).
CMS lists 1 fine totaling $14,935 in the last three years; the largest was $14,935, and the latest is dated February 8, 2024.
Nurses and nurse aides worked 3.68 hours per resident per day, against 4.02 across Arkansas and 3.86 nationally. Registered nurses accounted for 0.33 of those hours.
78.3% of nursing staff left within the year CMS measured (Arkansas average 49.5%).
CMS links it to The Springs Arkansas, an affiliated group of 26 nursing homes.
Health inspections
Federal rules call for a standard inspection at least every 15 months, plus a visit whenever a complaint is filed. Each mark below is one citation, colored by how serious inspectors rated it. How to read a citation.
Under each citation, the quoted text is the inspector's own summary from the federal statement of deficiencies (CMS form 2567), word for word apart from a privacy scrub; CMS removes residents' and staff names before it publishes the text. The full notes are on Medicare.gov.
Where its citations fall on CMS's grid
CMS rates every citation by how much harm it caused (rows) and how many residents it touched (columns). The count in each box is this home's, across all 18 health citations on file.
May 14, 2026Standard inspection · 2 citations
- F Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Inspectors wroteBased on observation, interview, and facility policy review, it was determined that the facility failed to ensure food preparation and serving pieces were washed, dried, and stored in sanitary conditions for one of one kitchen. Based on observation, interview, and facility policy review, it was determined that the facility failed to ensure food preparation and serving dishware were washed, dried, and stored in sanitary conditions for one of one kitchen that served 35 residents with regular diets, 11 with mechanical soft diets, and two with pureed diets.
- D Provide and implement an infection prevention and control program.
Inspectors wroteBased on observation, interview, record review, and facility policy review, it was determined the facility failed to ensure proper infection prevention measures during a medication administration for 1 resident (Resident #40) out of 4 residents observed to be given medications. Based on observation, interview, record review, and facility policy review, it was determined the facility failed to ensure proper infection control during medication administration for one (Resident #40) of four residents observed during medication administration.
January 9, 2025Standard inspection · 8 citations
- D Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Inspectors wroteBased on observations, interview, record review, and facility policy review the facility failed to ensure dignity was maintained for 1(Resident #21) of 1 sampled resident reviewed for dignity.
- D Keep residents' personal and medical records private and confidential.
Inspectors wroteBased on observations, interviews, record review, and facility policy review the facility failed to ensure confidentiality of personal and medical information was protected for 1 (Resident #21) of 1 sampled resident reviewed for personal and medical information confidentiality.
- D Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Inspectors wroteBased on record review, interview, and facility policy review the facility failed to coordinate with state authority to determine if placement in the facility was appropriate or incorporate the Pre-admission Screening and Resident Review (PASARR) assessment with if any recommendations from the level II determination and the PASARR evaluation report into the resident assessment, care planning, and transition of care for 1 (Resident #46) of 1 sampled resident reviewed.
- D Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Inspectors wroteBased on observation, record review, and interviews, the facility failed to ensure a comprehensive care plan was developed to address the necessary monitoring and precautions related to the use of tobacco products to meet the needs of the resident and minimize the potential for complications for 1 (Resident #55) of 1 sampled resident who was reviewed for tobacco use.
- D Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.
Inspectors wroteBased on record review, interview, and facility policy review the facility failed to develop a discharge summary which included a recapitalization of the resident's stay, a final summary of the resident's status, and reconciliation of all pre and post discharge medications for 1 (Resident #111) of 3 sampled residents.
- D Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Inspectors wroteBased on record review, interview, and facility policy review the facility failed to ensure 1 (Resident #39) of 1 sampled resident received wound care according to the physician's order.
- D Post nurse staffing information every day.
Inspectors wroteBased on document review, observations, interviews, and facility policy review, the facility failed to post the nurse staffing information on a daily basis, to include the facility name, the current date, the number and actual hours worked by staff, and the resident census. The deficient practice had the potential to affect all residents.
- D Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Inspectors wroteBased on record review, interview, and facility policy review the facility failed to ensure gradual psychotropic (anti-anxiety) dose reductions (GDR) were attempted in the absence of a physician's documented evaluation of the specific risks versus benefits of continuing the as needed (PRN) medication past 14 days and a documented explanation as to why a dose reduction attempt would be contraindicated, in order to ascertain the smallest effective dose and minimize the potential for adverse drug effects for 1(Resident # 43) of 1 sampled resident.
February 23, 2024Standard inspection · 5 citations
- F Provide and implement an infection prevention and control program.
Inspectors wroteBased on record review and interview, the facility failed to develop and/or implement a water management program with measures to minimize the risk for Legionella and other waterborne opportunistic pathogens to reduce the risk for potential infections. This failed practice had the potential to affect 38 residents who resided in the facility.
- E Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Inspectors wroteBased on record review, observation, and interview, the facility failed to ensure the indwelling catheter tubing was anchored to prevent trauma and positioned to allow the urine to flow down away from the bladder for 1 (Resident #30) of 1 sampled resident and failed to ensure a catheter bag was not touching the floor to decrease the potential for infection for 2 (Residents #4 and #30) of 2 sampled residents who had a physician's order for an indwelling catheter.
- E Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Inspectors wroteBased on observation, interview and record review, the facility failed to ensure multi-dose insulin vials were dated when opened and discontinued or expired medications were removed and placed into an area for destruction to prevent potential administration to residents.
- D Provide safe and appropriate respiratory care for a resident when needed.
Inspectors wroteBased on observation, record review and interview, the facility failed to ensure parameters were put in place to ensure the correct dosage of oxygen was administered to enable the Physician to determine the dosage needed for 1 (Resident #4) sampled resident.
- D Develop and implement policies and procedures for flu and pneumonia vaccinations.
Inspectors wroteBased on record review and interview, the facility failed to ensure Pneumococcal immunizations were administered to eligible residents and the immunization records were updated in the electronic health records (EHR) for 1 (Resident #22) of 5 (Residents #4, #5, #21, #22 and #32) sampled residents whose immunization information was reviewed.
February 8, 2024Complaint inspection · 3 citations
- J Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Inspectors wroteBased on observation, record review, and interview, the facility failed to ensure transportation provider safely off-loaded a resident in a wheelchair from the facility transportation van to prevent potential injury for 1 (Resident #1) of 2 (Residents #1 and #2) sampled residents who required transport in a wheelchair on the transportation provider's van. The failed practice had the potential to affect 46 residents that resided in the facility per census received 2/7/2024. This failed practice resulted past Immediate Jeopardy, which caused or could have caused serious harm, injury, or death to Resident #1, who rolled out of the van in a manual wheelchair and fell on the lift that was ground level resulting in a back injury. The facility was notified of the past Immediate Jeopardy on 2/8/2024 at 2:00 pm.
- E Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Inspectors wroteBased on record review and interviews, the facility failed to ensure all alleged violations involving a fall with major injury was reported immediately, but not later than 2 hours after major injury was discovered for 1 (Resident #1) of 1 sampled resident who had a report for fall during off-loading from facility transport van since December 2023.
- E Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Inspectors wroteBased on record review and interview, the facility failed to review and revise the care plan and reassess the effectiveness of interventions to meet the resident needs for 2 (Residents #1 and #3) of 3 sampled residents.
Fire safety inspections
3 fire safety citations on file: 3 on February 23, 2024.
Every fire safety citation3 citations
- F Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
- F Properly provide smoke detection systems in areas open to corridors.
- E Have an alternate power supply for its alarm system.
Fines and payment denials
| Date | Penalty | Amount or length |
|---|---|---|
| February 8, 2024 | Fine | $14,935 |
A payment denial means Medicare and Medicaid stopped paying for new admissions for that period.
Staffing
Hours of care per resident per day, from the payroll records every home sends CMS. Higher means more staff time with each resident.
| Measure | This home | Arkansas | United States |
|---|---|---|---|
| All nursing staff (RN, LPN and aides) | 3.68 | 4.02 | 3.86 |
| Registered nurses | 0.33 | 0.41 | 0.69 |
| All nursing staff on weekends | 3.38 | 3.45 | 3.42 |
| Nurse aides | 2.45 | ||
| Licensed practical nurses | 0.90 | ||
| Nursing staff turnover (share who left in a year) | 78.3% | 49.5% | 45.8% |
| Registered nurse turnover | 80.0% | 44.8% | 42.9% |
| Administrators who left | 2 |
CMS expects 3.35 hours a day for residents as sick as this home's (its case-mix figure). The staffing star compares the two.
Staffing by quarter, from daily payroll records
Every nursing home sends CMS its staff hours for each day (the Payroll Based Journal). Here they are added up by quarter. The latest quarter is the one behind the figures above. In January to March 2026, nursing staff hours per resident were 3.80 on weekdays and 3.38 on weekends, 11% lower on weekends (nationally, weekends ran 15% lower). Contract or agency staff worked 2.8% of nursing hours, against 5.3% nationally. Total nursing hours per resident went from 4.20 in April to June 2025 to 3.68 in January to March 2026.
| Quarter | All nursing staff | Registered nurses | Weekdays | Weekends | Contract staff share | Days with no RN hours | Residents a day |
|---|---|---|---|---|---|---|---|
| Jan to Mar 2026 | 3.68 | 0.33 | 3.80 | 3.38 | 2.8% | 0 of 90 | 53 |
| Oct to Dec 2025 | 4.17 | 0.33 | 4.36 | 3.69 | 0.3% | 0 of 92 | 51 |
| Jul to Sep 2025 | 4.27 | 0.48 | 4.48 | 3.71 | 0.1% | 0 of 92 | 51 |
| Apr to Jun 2025 | 4.20 | 0.45 | 4.43 | 3.63 | 3.1% | 0 of 91 | 53 |
| United States, Jan to Mar 2026 | 3.75 | 0.62 | 3.92 | 3.33 | 5.3% | 0.5% of days | |
| Arkansas, Jan to Mar 2026 | 4.05 | 0.40 | 4.28 | 3.47 | 2.0% | 0.1% of days |
Hours per resident per day: staff hours in the quarter divided by resident days (the daily census CMS derives from resident assessments). Registered nurses include the director of nursing and RNs with administrative duties; aides include nurse aides in training and medication aides, as in CMS's own staffing measure. How these are calculated.
Quality measures
The measures CMS uses for the quality star. Lower is better for every one of them.
| Measure | This home | Arkansas | US |
|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased Long Stay residents, 2025Q2-2026Q1 | 15.1 | 9.5 | 13.9 |
| Percentage of long-stay residents with a catheter inserted and left in their bladder Long Stay residents, 2025Q2-2026Q1 | 1.1 | 0.6 | 0.8 |
| Percentage of long-stay residents with a urinary tract infection Long Stay residents, 2025Q2-2026Q1 | 0.0 | 1.2 | 1.6 |
| Percentage of long-stay residents experiencing one or more falls with major injury Long Stay residents, 2025Q2-2026Q1 | 5.6 | 3.9 | 3.2 |
| Percentage of short-stay residents who newly received an antipsychotic medication Short Stay residents, 2025Q2-2026Q1 | 0.8 | 1.3 | 1.6 |
| Percentage of long-stay residents whose ability to walk independently worsened Long Stay residents, 2025Q2-2026Q1 | 8.7 | 10.1 | 14.1 |
| Percentage of long-stay residents with pressure ulcers Long Stay residents, 2025Q2-2026Q1 | 10.9 | 4.2 | 4.6 |
| Percentage of long-stay residents who received an antipsychotic medication Long Stay residents, 2025Q2-2026Q1 | 18.9 | 10.9 | 15.4 |
| Percentage of short-stay residents who were rehospitalized after a nursing home admission Short Stay residents, 20250101-20251231 | 26.9 | 24.1 | 23.8 |
| Percentage of short-stay residents who had an outpatient emergency department visit Short Stay residents, 20250101-20251231 | 11.3 | 12.5 | 12.0 |
| Number of hospitalizations per 1000 long-stay resident days Long Stay residents, 20250101-20251231 | 1.4 | 2.0 | 1.9 |
| Number of outpatient emergency department visits per 1000 long-stay resident days Long Stay residents, 20250101-20251231 | 0.6 | 2.1 | 1.8 |
Owners and operators
Legal business name: RED OAK HEALTHCARE LLC. CMS links this home to The Springs Arkansas, a group of 26 nursing homes averaging 3.3 stars overall.
| Name | Role | Type | Share | Since |
|---|---|---|---|---|
| Gutman, Isaac | Direct ownership interest | Individual | 01/01/2024 | |
| Herzberg, Chaim | Direct ownership interest | Individual | 01/01/2024 | |
| Hoffman, Alexander | Direct ownership interest | Individual | 01/09/2024 | |
| Taub, Jacob | Direct ownership interest | Individual | 01/01/2024 | |
| Abel, Arne | Operational/managerial control | Individual | 02/10/2025 | |
| Binns, Nikki | Operational/managerial control | Individual | 01/01/2024 | |
| Herzberg, Chaim | Operational/managerial control | Individual | 01/01/2024 | |
| Abel, Arne | Adp of the SNF | Individual | 02/10/2025 | |
| Binns, Nikki | Adp of the SNF | Individual | 01/01/2024 | |
| Gutman, Isaac | Adp of the SNF | Individual | 01/01/2024 | |
| Herzberg, Chaim | Adp of the SNF | Individual | 01/01/2024 | |
| Hoffman, Alexander | Adp of the SNF | Individual | 01/09/2024 | |
| Roda, Ferdinand | Adp of the SNF | Individual | 01/01/2024 | |
| Taub, Jacob | Adp of the SNF | Individual | 01/01/2024 |
As listed in the CMS ownership file, which names owners with a 5% or greater stake and the people and companies with operational or managerial control.
Questions to ask on a visit
Chosen from this home's own inspection record.
- When is the care plan meeting, and can family attend it?Inspectors cited 4 problems in this area, most recently on January 9, 2025: "Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed."
- How do you prevent falls and pressure injuries, and how are families told when one happens?Inspectors cited 4 problems in this area, most recently on January 9, 2025: "Provide appropriate pressure ulcer care and prevent new ulcers from developing."
- What changed in infection control since the last inspection, and who on staff is the infection preventionist?Inspectors cited 3 problems in this area, most recently on May 14, 2026: "Provide and implement an infection prevention and control program."
- How do residents and families raise a complaint or grievance, and how fast is it answered?Inspectors cited 2 problems in this area, most recently on January 9, 2025: "Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights."
- Who is on the floor on Saturday and Sunday, and how many residents does each aide care for?Weekend nurse staffing here was 3.38 hours per resident per day, below the Arkansas average of 3.45.
- How long has the current administrator been here?CMS counts 2 administrators who left in the period it measured.
Other nursing homes nearby
- The Pines Nursing and Rehabilitation Center Hot Springs, 1 mi · 4 of 5 stars · 15 citations
- The Blossoms at Hot Springs Rehab and Nursing Cent Hot Springs, 1.7 mi · 5 of 5 stars · 8 citations
- Quapaw Care and Rehabilitation Center LLC Hot Springs, 3.5 mi · 3 of 5 stars · 25 citations
- The Springs of Park Ave Hot Springs, 5.7 mi · 3 of 5 stars · 23 citations
- Belvedere Nursing and Rehabilitation Center, LLC Hot Springs, 7 mi · 2 of 5 stars · 17 citations
- Lake Hamilton Health and Rehab Hot Springs, 7.9 mi · 3 of 5 stars · 22 citations
- The Blossoms at the Village Rehab & Nursing Center Hot Springs, 10 mi · 3 of 5 stars · 16 citations
- Encore Healthcare and Rehabi of Malvern Malvern, 13.1 mi · 3 of 5 stars · 19 citations
Arkansas contacts for a concern about a nursing home
These are the official offices in Arkansas. NursingHomeClear cannot take or act on complaints.
- Resident advocate: Arkansas Long-Term Care Ombudsman Program. The long-term care ombudsman is a free, confidential advocate for residents and families, set up under the federal Older Americans Act.
Common questions
- What is The Springs of Red Oak's Medicare star rating?
- CMS rates The Springs of Red Oak 3 out of 5 stars overall, with 3 for health inspections, 2 for staffing and 2 for quality measures (CMS data as of September 1, 2026).
- How many deficiencies did The Springs of Red Oak get at its last inspection?
- 2 health deficiencies at the standard inspection on May 14, 2026. The Arkansas average is 2.7.
- Has The Springs of Red Oak been fined?
- Yes. CMS lists 1 fine totaling $14,935 in the last three years.
- Does The Springs of Red Oak accept Medicaid?
- It is certified to take Medicaid (CMS lists it as "Medicare and Medicaid"). Certification does not mean a Medicaid bed is open: ask the admissions office.
- Who owns The Springs of Red Oak?
- CMS lists 14 owners and managers, and links the home to The Springs Arkansas. Legal business name: RED OAK HEALTHCARE LLC.
Sources
- Ratings, staffing and fines: CMS Provider Information, released September 30, 2026, data as of September 1, 2026.
- Citations: CMS Health Deficiencies and Fire Safety Deficiencies.
- Owners: CMS Ownership. Penalties: CMS Penalties.
- Staffing by quarter: CMS Payroll Based Journal Daily Nurse Staffing, April 2025 to March 2026, summed by NursingHomeClear.
- Inspector summaries: CMS Full Statement of Deficiencies (CMS-2567 text), data as of September 1, 2026. Each quote is the part of the statement before the detailed findings.
- Inspection reports with the inspectors' full notes are on this home's Medicare.gov page.
- Something wrong on this page? Ask for a correction. We fix errors in our copy of the data; findings themselves can only be changed by CMS and the state.
- NursingHomeClear is independent and not affiliated with CMS, Medicare or any state agency. This page reports federal records; it does not rate, recommend or endorse any home, and it is not medical or legal advice.