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The Springs of Park Ave

1401 Park Avenue, Hot Springs, AR 71901 · Garland County · (501) 623-3781

95 certified beds, about 73 residents a day · For profit - Limited Liability company · Medicare and Medicaid since 1989

Certified for Medicaid Certified for Medicare
Overall
3 of 5
Health inspections
3 of 5
Staffing
3 of 5
Quality measures
4 of 5

CMS Care Compare ratings, data as of September 1, 2026 · CCN 045142 · See it on Medicare.gov · Compare with other homes

The record in brief

At its most recent standard inspection, on August 6, 2025, inspectors cited 3 health deficiencies (the Arkansas average is 2.7, the national average 9.2).

None of its 23 health citations since May 2023 was rated as actual harm or immediate jeopardy.

CMS lists no fines against this home in the last three years.

Nurses and nurse aides worked 3.83 hours per resident per day, against 4.02 across Arkansas and 3.86 nationally. Registered nurses accounted for 0.41 of those hours.

47.0% of nursing staff left within the year CMS measured (Arkansas average 49.5%).

CMS links it to The Springs Arkansas, an affiliated group of 26 nursing homes.

Health inspections

Federal rules call for a standard inspection at least every 15 months, plus a visit whenever a complaint is filed. Each mark below is one citation, colored by how serious inspectors rated it. How to read a citation.

Under each citation, the quoted text is the inspector's own summary from the federal statement of deficiencies (CMS form 2567), word for word apart from a privacy scrub; CMS removes residents' and staff names before it publishes the text. The full notes are on Medicare.gov.

Potential for minimal harm Potential for more than minimal harm Actual harm Immediate jeopardy Found on a complaint visit

Where its citations fall on CMS's grid

CMS rates every citation by how much harm it caused (rows) and how many residents it touched (columns). The count in each box is this home's, across all 23 health citations on file.

Severity
Isolated
Pattern
Widespread
Immediate jeopardy
0J
0K
0L
Actual harm
0G
0H
0I
Potential for more than minimal harm
11D
11E
1F
Potential for minimal harm
0A
0B
0C
August 6, 2025Standard inspection · 3 citations
  1. E
    Provide care and assistance to perform activities of daily living for any resident who is unable.
    F677 · Quality of Life and Care · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) August 28, 2025
    Inspectors wroteBased on observation, interview, record review, and facility policy review, it was determined the facility did not ensure incontinence care was provided in a manner that was timely and promoted cleanliness, good hygiene, and/or prevented infection for two (Resident #27 and Resident #54) of two sampled residents.
  2. E
    Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
    F803 · Nutrition and Dietary · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) August 28, 2025
    Inspectors wroteBased on observation, interview, and facility document review, the facility failed to ensure meals were prepared and served according to the planned written menu to meet the nutritional needs of the residents for one of one meal observed.
  3. E
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    F812 · Nutrition and Dietary · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) August 28, 2025
    Inspectors wroteBased on observation, interview, and facility policy review, the facility failed to ensure that food items stored in the freezer were covered or sealed, that dietary staff washed their hands between handling dirty and clean equipment, and hot food items were maintained at the required temperatures for one of one meal observed.
December 31, 2024Complaint inspection · 2 citations
  1. E
    Provide and implement an infection prevention and control program.
    F880 · Infection Control · No actual harm, potential for more than minimal harm, pattern · found on a complaint visit · Corrected (the home has a date of correction) January 21, 2025
    Inspectors wroteBased on observation, record review, interview, and facility policy review, the facility failed to ensure that staff followed Enhanced Barrier Precautions (EBP) by wearing required Personal Protection Equipment (PPE), and staff failed to change their gloves during perineal care for a resident on EBP before touching resident ' s lift pad, clean brief, clothing, and linens to prevent cross contamination and the risk for infection for 1 of 1 sampled (Resident #6) resident.
  2. D
    Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
    F609 · Freedom from Abuse, Neglect, and Exploitation · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) January 21, 2025
    Inspectors wroteBased on observation, interview, and record review the facility failed to report to the state survey agency when a resident, that was care planned not to leave the facility without supervision, left the facility without staff knowledge for 1 (Resident #8) of 1 sampled resident identified as an elopement risk. 1. The quarterly Minimum Data Set (MDS) with an Assessment Reference Date (ARD) of 11/05/2024 indicated Resident #8 had a diagnosis of non-Alzheimer's dementia, coronary artery disease, malnutrition and scored 12 (8-12 indicates moderate impairment) on the Brief Interview for Mental Status (BIMS). a. Resident #8 ' s Care Plan with an initiation date of 05/30/2024, indicated, Focus; Risk for elopement/wandering identified, Goal: The resident will not leave the facility unattended b. An Elopement Assessment dated 10/20/24, for Resident #8 indicated, 6. [...]
May 8, 2024Standard inspection · 8 citations
  1. F
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    F812 · Nutrition and Dietary · No actual harm, potential for more than minimal harm, widespread · Corrected (the home has a date of correction) May 29, 2024
    Inspectors wroteThrough observation, record review, and interviews, the facility failed to ensure open food packages were properly closed, ensure walls and floors were in sanitary condition, canned goods were dent free, dietary staff washed their hands between dirty and clean tasks, chemicals were kept away from serving items, food on the steam table was properly covered, and proper serving sizes were provided.
  2. E
    Ensure medication error rates are not 5 percent or greater.
    F759 · Pharmacy Service · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) May 29, 2024
    Inspectors wroteBased on observation, record review and interview, the facility failed to ensure the medication error rate was less than 5%. An observation of a medication pass performed on 08/16/23 at 7:53 AM resulted in the identification of 3 errors in 25 opportunities, resulting in a medication error rate of 12.00 %.
  3. E
    Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
    F761 · Pharmacy Service · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) May 29, 2024
    Inspectors wroteBased on observation, record review, interview, it was determined that the facility failed to store controlled medications in a permanently affixed container, and to ensure medications were not left at the bedside.
  4. D
    Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
    F578 · Resident Rights · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) May 29, 2024
    Inspectors wroteBased on record review and interview, the facility failed to ensure an advanced directive was readily accessible in the electronic health record for 1 (Resident #24) of 1 sampled resident whose electronic health record (EHR) was reviewed for an advanced directive.
  5. D
    Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
    F655 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) May 29, 2024
    Inspectors wroteBased on observation, record review, and interview, the facility failed to ensure a baseline care was completed within 48 hours of a residents admission to address activities of daily living, to promote continuity of care and communication among nursing home staff for 1 (Resident #123) of 1 sampled resident whose electronic health record (EHR) was reviewed for a 48 hour baseline care plan.
  6. D
    Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
    F657 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) May 29, 2024
    Inspectors wroteBased on record review and interview, the facility failed to ensure care plans were reviewed and revised at least annually, or when the residents care needs changed, as evidenced by failure to revise the plan of care to address the use of insulin, a high risk medication, to ensure staff were made aware of the necessary care, assessments and services required for insulin for 1 (Resident #39) of 1 sampled residents who were reviewed for care plan revisions for insulin.
  7. D
    Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
    F693 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) May 29, 2024
    Inspectors wroteBased on observation, interview, and record review, the facility failed to ensure enteral feeding and flush bags were properly labeled with the necessary information to promote continuity of care and decrease the potential for complications for 1 (Resident #123) of 1 sampled resident who had a percutaneous endoscopic gastrostomy (PEG) tube (tube that goes through the skin into the stomach).
  8. D
    Provide and implement an infection prevention and control program.
    F880 · Infection Control · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) May 29, 2024
    Inspectors wroteBased on observation, interview, and record review, the facility failed to ensure a linen cart was covered while on a resident hall, failed to ensure hand hygiene was performed and proper protective equipment (PPE) was used when caring for 1 (Resident #44) of 1 sampled resident with Clostridium Difficile (C-Diff) and failed to ensure Enhanced Barrier Precautions were consistently implemented for 1 (Resident #39) of 1 sampled resident who was reviewed for EBP.
May 12, 2023Standard inspection · 10 citations
  1. E
    Keep residents' personal and medical records private and confidential.
    F583 · Resident Rights · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) June 11, 2023
    Inspectors wroteBased on observation, record review, and interview, the facility failed to ensure the laptop with the Medication Administration Record (MAR) was closed or covered when out of the Nurse's line of vision to maintain resident privacy of personal health information. This failed practice had the potential to affect 27 residents who resided on the A Hall as documented on a list provided by the Administrator on 05/10/23 at 11:30 AM.
  2. E
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    F689 · Quality of Life and Care · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) June 11, 2023
    Inspectors wroteBased on observation, record review, and interview, the facility failed to ensure the Medication Cart was locked when out of the Nurse's line of vision to prevent potential accident hazards. This failed practice had the potential to affect 21 residents on the A Hall who were independent or supervised with locomotion, as documented on a list provided by the Administrator on 10/11/23 at 8:29 AM.
  3. E
    Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
    F690 · Quality of Life and Care · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) June 11, 2023
    Inspectors wroteBased on observation, record review, and interview, the facility failed to ensure an indwelling catheter tubing was secured with a stabilization device to prevent potential pulling of the catheter, pain, and injury for 1 (Resident #168) of 3 (Residents #9, #42 and #168) sampled residents who had an indwelling catheter as documented on a list provided by the Administrator on 05/10/23 at 12:43 PM.
  4. E
    Provide safe and appropriate respiratory care for a resident when needed.
    F695 · Quality of Life and Care · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) June 11, 2023
    Inspectors wroteSurveyor: [NAME] Based on observation, record review, and interview, the facility failed to provide the necessary respiratory care and services in accordance with professional standards of practice for 2 (Residents #16 and #35) of 3 (Residents #12, #16 and #35) sampled residents who had a Physician's Order for a CPAP (Continuous Positive Airway Pressure) Machine, and for 3 (Residents #16, #35 and #50) of 6 (Residents #16, #30, #35, #50, #167 and #168) sampled residents who had a Physician's Order for Oxygen as documented on lists provided by the Administrator on 05/11/23 at 10:50 AM, and the facility failed to ensure emergency tracheostomy supplies were readily available in the resident's room for 1 (Resident #167) of 2 (Residents #39 and #167) sampled residents who had a tracheostomy as documented on a list provided by the Administrator on 05/10/23 at 12:00 PM.
  5. E
    Provide and implement an infection prevention and control program.
    F880 · Infection Control · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) June 11, 2023
    Inspectors wroteBased on observation, record review, and interview, the facility failed to ensure an indwelling catheter drainage bag was not on the floor to prevent the risk of infection for 1 (Resident #42) of 3 (Residents #9, #42 and #168) sampled residents who had a Physicians Order for an indwelling catheter as documented on a list provided by the Administrator on 05/10/23 at 12:43 PM.
  6. D
    PASARR screening for Mental disorders or Intellectual Disabilities
    F645 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) June 11, 2023
    Inspectors wroteBased on record review, and interview, the facility failed to ensure a Preadmission Screening and Resident Review (PASARR) was completed prior to admission to ensure the resident received the needed care and services in the most integrated setting appropriate to their needs for 1 (Resident #13) of 1 sampled resident who required a PASARR. This failed practice had the potential to affect 6 residents as documented on a list provided by the Administrator on 05/09/23 at 3:50 PM.
  7. D
    Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    F656 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) June 11, 2023
    Inspectors wroteBased on observation, record review, and interview, the facility failed to develop and implement a Comprehensive Care Plan that included a measurable focus, goals/outcomes, and interventions for 1 (Resident #47) of 8 (Residents #1, #3, #9, #47, #59, #62 and #168) sampled residents who had physician orders to receive an anticoagulant.
  8. D
    Ensure services provided by the nursing facility meet professional standards of quality.
    F658 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) June 11, 2023
    Inspectors wroteBased on observation, record review and interview, the facility failed to implement interventions in a timely manner to prevent injury from falls for 1 (Resident #10) of 10 (Residents #1, #3, #10, #34, #35, #42, #43, #47, #51, and #54) sampled residents who had a fall in the last 30 days as documented on a list provided by the Administrator on 05/10/23 at 3:48 PM.
  9. D
    Provide safe, appropriate dialysis care/services for a resident who requires such services.
    F698 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) June 11, 2023
    Inspectors wroteBased on observation, record review, and interview, the facility failed to ensure ongoing communication and collaboration with the dialysis facility for 1 (Resident #62) of 1 sampled resident reviewed for End Stage Renal Disease/Dialysis services.
  10. D
    Have an agreement with an approved laboratory to obtain services, if on-site laboratory services aren't provided.
    F772 · Administration · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) May 12, 2023
    Inspectors wroteBased on observation, record review, and interview, the facility failed to ensure laboratory specimen collection supplies were readily available to collect a lab specimen for 1 (Resident #10) of 3 (Residents #9, #10 and #47) sampled residents who had a Physicians Order for a Urinalysis in the last 30 days as documented on a list provided by the Administrator on 05/10/23 at 3:48 PM.

Fire safety inspections

3 fire safety citations on file: 1 on May 8, 2024, 2 on May 12, 2023.

Every fire safety citation3 citations
  1. F
    Properly provide smoke detection systems in areas open to corridors.
    K 347 · May 8, 2024 · Corrected (the home has a date of correction)
  2. F
    Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
    K 321 · May 12, 2023 · Corrected (the home has a date of correction)
  3. F
    Install a fire alarm system that can be heard throughout the facility.
    K 341 · May 12, 2023 · Corrected (the home has a date of correction)

Fines and payment denials

CMS lists no fines or payment denials against this home in the last three years. The national average is 0.9 fines per home.

Staffing

Hours of care per resident per day, from the payroll records every home sends CMS. Higher means more staff time with each resident.

MeasureThis homeArkansasUnited States
All nursing staff (RN, LPN and aides)3.834.023.86
Registered nurses0.410.410.69
All nursing staff on weekends3.503.453.42
Nurse aides2.38
Licensed practical nurses1.04
Nursing staff turnover (share who left in a year)47.0%49.5%45.8%
Registered nurse turnover55.6%44.8%42.9%
Administrators who left0

CMS expects 3.38 hours a day for residents as sick as this home's (its case-mix figure). The staffing star compares the two.

Staffing by quarter, from daily payroll records

Every nursing home sends CMS its staff hours for each day (the Payroll Based Journal). Here they are added up by quarter. The latest quarter is the one behind the figures above. In January to March 2026, nursing staff hours per resident were 3.96 on weekdays and 3.50 on weekends, 12% lower on weekends (nationally, weekends ran 15% lower). Contract or agency staff worked 0.0% of nursing hours, against 5.3% nationally. Total nursing hours per resident went from 3.74 in April to June 2025 to 3.83 in January to March 2026.

QuarterAll nursing staffRegistered nursesWeekdaysWeekendsContract staff shareDays with no RN hoursResidents a day
Jan to Mar 20263.830.413.963.50 0.0%0 of 9073
Oct to Dec 20253.680.393.743.53 0.0%0 of 9276
Jul to Sep 20253.840.443.923.66 0.0%0 of 9269
Apr to Jun 20253.740.493.893.37 0.0%0 of 9173
United States, Jan to Mar 20263.750.623.923.335.3%0.5% of days
Arkansas, Jan to Mar 20264.050.404.283.472.0%0.1% of days

Hours per resident per day: staff hours in the quarter divided by resident days (the daily census CMS derives from resident assessments). Registered nurses include the director of nursing and RNs with administrative duties; aides include nurse aides in training and medication aides, as in CMS's own staffing measure. How these are calculated.

Quality measures

The measures CMS uses for the quality star. Lower is better for every one of them.

MeasureThis homeArkansasUS
Percentage of long-stay residents whose need for help with daily activities has increased
Long Stay residents, 2025Q2-2026Q1
5.19.513.9
Percentage of long-stay residents with a catheter inserted and left in their bladder
Long Stay residents, 2025Q2-2026Q1
0.00.60.8
Percentage of long-stay residents with a urinary tract infection
Long Stay residents, 2025Q2-2026Q1
0.01.21.6
Percentage of long-stay residents experiencing one or more falls with major injury
Long Stay residents, 2025Q2-2026Q1
5.83.93.2
Percentage of short-stay residents who newly received an antipsychotic medication
Short Stay residents, 2025Q2-2026Q1
0.41.31.6
Percentage of long-stay residents whose ability to walk independently worsened
Long Stay residents, 2025Q2-2026Q1
2.810.114.1
Percentage of long-stay residents with pressure ulcers
Long Stay residents, 2025Q2-2026Q1
8.24.24.6
Percentage of long-stay residents who received an antipsychotic medication
Long Stay residents, 2025Q2-2026Q1
7.310.915.4
Percentage of short-stay residents who were rehospitalized after a nursing home admission
Short Stay residents, 20250101-20251231
22.424.123.8
Percentage of short-stay residents who had an outpatient emergency department visit
Short Stay residents, 20250101-20251231
6.012.512.0
Number of hospitalizations per 1000 long-stay resident days
Long Stay residents, 20250101-20251231
2.82.01.9
Number of outpatient emergency department visits per 1000 long-stay resident days
Long Stay residents, 20250101-20251231
1.62.11.8

Owners and operators

Legal business name: CANYON SPRINGS HEALTHCARE LLC. CMS links this home to The Springs Arkansas, a group of 26 nursing homes averaging 3.3 stars overall.

NameRoleTypeShareSince
Black River Healthcare LLCOperational/managerial controlOrganization03/31/2022
Roda, FerdinandOperational/managerial controlIndividual03/31/2022
Trulove, AmyOperational/managerial controlIndividual02/27/2023
Black River Healthcare LLCAdp of the SNFOrganization05/15/2025
Canyon Springs Reality Holdings LLCAdp of the SNFOrganization03/31/2022
Roda, FerdinandAdp of the SNFIndividual03/31/2022
Trulove, AmyAdp of the SNFIndividual02/27/2023

As listed in the CMS ownership file, which names owners with a 5% or greater stake and the people and companies with operational or managerial control.

Questions to ask on a visit

Chosen from this home's own inspection record.

  1. How do you prevent falls and pressure injuries, and how are families told when one happens?Inspectors cited 6 problems in this area, most recently on August 6, 2025: "Provide care and assistance to perform activities of daily living for any resident who is unable."
  2. When is the care plan meeting, and can family attend it?Inspectors cited 5 problems in this area, most recently on May 8, 2024: "Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted"
  3. Can we see a week of menus and the kitchen, and how are special diets handled?Inspectors cited 3 problems in this area, most recently on August 6, 2025: "Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident."
  4. What changed in infection control since the last inspection, and who on staff is the infection preventionist?Inspectors cited 3 problems in this area, most recently on December 31, 2024: "Provide and implement an infection prevention and control program."

Other nursing homes nearby

Arkansas contacts for a concern about a nursing home

These are the official offices in Arkansas. NursingHomeClear cannot take or act on complaints.

Common questions

What is The Springs of Park Ave's Medicare star rating?
CMS rates The Springs of Park Ave 3 out of 5 stars overall, with 3 for health inspections, 3 for staffing and 4 for quality measures (CMS data as of September 1, 2026).
How many deficiencies did The Springs of Park Ave get at its last inspection?
3 health deficiencies at the standard inspection on August 6, 2025. The Arkansas average is 2.7.
Has The Springs of Park Ave been fined?
CMS lists no fines in the last three years.
Does The Springs of Park Ave accept Medicaid?
It is certified to take Medicaid (CMS lists it as "Medicare and Medicaid"). Certification does not mean a Medicaid bed is open: ask the admissions office.
Who owns The Springs of Park Ave?
CMS lists 7 owners and managers, and links the home to The Springs Arkansas. Legal business name: CANYON SPRINGS HEALTHCARE LLC.

Sources

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