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The Villa at Traverse Point

2828 Concord Street, Traverse City, MI 49684 · Grand Traverse County · (231) 941-1200

96 certified beds, about 81 residents a day · For profit - Corporation · Medicare and Medicaid since 1981

CMS high performing icon Certified for Medicaid Certified for Medicare
Overall
5 of 5
Health inspections
4 of 5
Staffing
4 of 5
Quality measures
5 of 5

CMS Care Compare ratings, data as of September 1, 2026 · CCN 235412 · See it on Medicare.gov · Compare with other homes

The record in brief

At its most recent standard inspection, on May 8, 2025, inspectors cited 2 health deficiencies (the Michigan average is 9.9, the national average 9.2).

None of its 16 health citations since August 2023 was rated as actual harm or immediate jeopardy.

CMS lists no fines against this home in the last three years.

Nurses and nurse aides worked 3.67 hours per resident per day, against 3.99 across Michigan and 3.86 nationally. Registered nurses accounted for 0.78 of those hours.

61.9% of nursing staff left within the year CMS measured (Michigan average 44.1%).

CMS links it to Villa Healthcare, an affiliated group of 21 nursing homes.

Health inspections

Federal rules call for a standard inspection at least every 15 months, plus a visit whenever a complaint is filed. Each mark below is one citation, colored by how serious inspectors rated it. How to read a citation.

Under each citation, the quoted text is the inspector's own summary from the federal statement of deficiencies (CMS form 2567), word for word apart from a privacy scrub; CMS removes residents' and staff names before it publishes the text. The full notes are on Medicare.gov.

Potential for minimal harm Potential for more than minimal harm Actual harm Immediate jeopardy Found on a complaint visit

Where its citations fall on CMS's grid

CMS rates every citation by how much harm it caused (rows) and how many residents it touched (columns). The count in each box is this home's, across all 16 health citations on file.

Severity
Isolated
Pattern
Widespread
Immediate jeopardy
0J
0K
0L
Actual harm
0G
0H
0I
Potential for more than minimal harm
6D
5E
5F
Potential for minimal harm
0A
0B
0C
July 22, 2026Complaint inspection · 1 citation
  1. E
    Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
    F761 · Pharmacy Service · No actual harm, potential for more than minimal harm, pattern · found on a complaint visit · deficient, provider has August 14, 2026
    Inspectors wroteBased on observation, interview, and record review the facility failed to store medications in a safe and secure manner for 4 Residents (#9, #42, #21, #8) of 18 residents reviewed and three of five treatment/medication carts reviewed for medication storage.
April 7, 2026Complaint inspection · 1 citation
  1. D
    Ensure that residents are fully informed and understand their health status, care and treatments.
    F552 · Resident Rights · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) April 17, 2026
    Inspectors wroteThis deficient practice pertains to Intake 2808680. Based on interview and record review, the facility failed to obtain informed consent from the responsible party before prescribing a psychotropic drug to one Resident (#1) of three Residents reviewed for planning and implementing care.
May 8, 2025Standard inspection · 2 citations
  1. E
    Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law.
    F808 · Nutrition and Dietary · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) May 23, 2025
    Inspectors wroteBased on observation, interview, and record review, the facility failed to ensure the correct therapeutic diet was prescribed for 4 Residents (#36, #43, #321, & #325) of 10 residents reviewed for nutritional concerns. This deficient practice resulted in the potential for unmet nutritional needs and the potential for health complications.
  2. D
    Ensure that residents are fully informed and understand their health status, care and treatments.
    F552 · Resident Rights · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) May 23, 2025
    Inspectors wroteBased on interview and record review, the facility failed to obtain consent for an antipsychotic medication prior to initiation for one Resident #324 (R324) of five residents reviewed for antipsychotic medications. This deficient practice resulted in R324 not giving consent prior to initiation of medication.
June 11, 2024Standard inspection · 2 citations
  1. F
    Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
    F804 · Nutrition and Dietary · No actual harm, potential for more than minimal harm, widespread · Corrected (the home has a date of correction) July 3, 2024
    Inspectors wroteBased on observation, interview, and record review the facility failed to provide food in a manner that was a palatable (preferable) temperature for 15 of 27 residents interviewed. This deficient practice resulted in frustration with meals and the potential for weight loss and diminished nutrition.
  2. F
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    F812 · Nutrition and Dietary · No actual harm, potential for more than minimal harm, widespread · Corrected (the home has a date of correction) July 3, 2024
    Inspectors wroteBased on observation, interview and record review, the facility failed to store, prepare, distribute, and serve food in accordance with professional standards for food service safety. This deficient practice has the potential to result in food borne illness among any and all 76 residents.
December 5, 2023Complaint inspection · 1 citation
  1. D
    Develop and implement policies and procedures to prevent abuse, neglect, and theft.
    F607 · Freedom from Abuse, Neglect, and Exploitation · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) December 22, 2023
    Inspectors wroteIntake: MI00141230 Based on interview and record review, the facility failed to implement abuse policies to report and investigate allegations of abuse for one Resident (R2) of three residents reviewed for abuse. This deficient practice resulted in the delay of investigation and the potential for continued abuse for facility residents.
August 24, 2023Standard inspection · 9 citations
  1. F
    Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.
    F801 · Nutrition and Dietary · No actual harm, potential for more than minimal harm, widespread · Corrected (the home has a date of correction) September 22, 2023
    Inspectors wroteBased on observation, interview and record review, the facility failed to employ a dietary manger with the appropriate skills to carry out the food and nutrition services, as evidenced by the lack of having the proper credentials of a certified Dietary Manager (CDM) and being able to demonstrate adequate knowledge related to the operations of the kitchen. This deficient practice has the potential to create unsanitary conditions in the kitchen and result in menus which are inadequate for the dietary requirements of all 71 residents.
  2. F
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    F812 · Nutrition and Dietary · No actual harm, potential for more than minimal harm, widespread · Corrected (the home has a date of correction) September 22, 2023
    Inspectors wroteBased on observation, interview and record review, the facility failed to store, prepare, distribute, and serve food in accordance with professional standards for food service safety as evidenced by: 1. Failing to ensure staff person washed their hands after being potentially contaminated. 2. Failing to ensure the high temperature dish machine was being tested for proper sanitization of food contact surfaces. 3. Failing to properly cool potentially hazardous foods after cooking and before being served. 4. Failing to properly clean the exterior rind of melons prior to cutting and serving. 5. Failing to maintain kitchen/food service equipment in a sanitary manner. 6. Failing to ensure food brought in from outside the facility, for residents, was labeled and safe for consumption. 7. [...]
  3. F
    Provide and implement an infection prevention and control program.
    F880 · Infection Control · No actual harm, potential for more than minimal harm, widespread · Corrected (the home has a date of correction) September 22, 2023
    Inspectors wroteB.) Based on observation, interview, and record review, the facility failed to ensure proper hand hygiene was performed during care provided for 3 of 4 residents reviewed for infection control practices. This deficient practice resulted in the potential for the development and spread of infection, and complications associated with infections.
  4. E
    Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
    F584 · Resident Rights · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) September 22, 2023
    Inspectors wroteThis citation pertains to intake MI00138612 Based on observation and interview, the facility failed to ensure a homelike environment, in 3 (R25, R16, and R45) of 18 residents reviewed for homelike environment, resulting in the potential for decreased quality of life.
  5. E
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    F684 · Quality of Life and Care · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) September 22, 2023
    Inspectors wroteBased on observation, interview, and record review, the facility failed to assess, monitor, document, and provide treatment per professional standards of practice for four Residents (#8, #19, #51 and #67) out of 18 residents reviewed for quality of care. This deficient practice resulted in outcomes/potentials associated with poor diabetes care and colostomy care.
  6. E
    Have a policy regarding use and storage of foods brought to residents by family and other visitors.
    F813 · Nutrition and Dietary · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) September 22, 2023
    Inspectors wroteBased on observation, interview, and record review, the facility failed to properly monitor resident refrigerators and follow protocol for 3 residents (R33, R16, and R25) of 4 residents reviewed to ensure food brought into the facility and stored in resident refrigerators was labeled and dated with an expiration date, resulting in the potential for food born illness. R33 According to the Minimum Data Set (MDS) 7/6/1023, R33 scored 15/15 (cognitively intact) on his BIMS (Brief Interview Mental Status), he was independent with his ADLs (Activities of Daily Living), with diagnoses that included dementia. During an observation an interview on 8/23/2023 at 8:10 AM, R33 had a personal refrigerator in his room. The refrigerator had food in paper bags and clear plastic bags that were not dated or labeled. [...]
  7. D
    Allow residents to self-administer drugs if determined clinically appropriate.
    F554 · Resident Rights · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) September 22, 2023
    Inspectors wroteBased on observation, interview, and record review the facility failed to perform a resident assessment for the self-administration of medication for 3 residents (R16, R57, and R51) of 18 residents reviewed for self- administration of medication, resulting in the potential for the mismanagement of medication and adverse side effects.
  8. D
    Provide safe and appropriate respiratory care for a resident when needed.
    F695 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) September 22, 2023
    Inspectors wroteBased on observation, interview, and record review, the facility failed to provide oxygen services per standards of practice and per physician orders for one Resident (#52) of one resident reviewed for oxygen services. This deficient practice resulted in the potential for the development of respiratory complications, including infections.
  9. D
    Provide safe, appropriate dialysis care/services for a resident who requires such services.
    F698 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) September 22, 2023
    Inspectors wroteBased on observation, interview, and record review, the facility failed to ensure there was consistent communication with the dialysis center for 2 of 2 residents (Resident #19 and Resident #28) reviewed for dialysis and failed to assess dialysis access sites for 1 of 2 residents (Resident #19) for dialysis care needs. This deficient practice resulted in the lack of assessment for a blood clot to develop, narrowing/stenosis to develop, and blocked access resulting in the potential for a blocked access/lifeline.

Fire safety inspections

9 fire safety citations on file: 3 on May 8, 2025, 3 on June 11, 2024, 3 on August 24, 2023.

Every fire safety citation9 citations
  1. E
    Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
    K 222 · May 8, 2025 · Corrected (the home has a date of correction)
  2. E
    Provide properly protected cooking facilities.
    K 324 · May 8, 2025 · Corrected (the home has a date of correction)
  3. E
    Properly select, install, inspect, or maintain portable fire extinguishes.
    K 355 · May 8, 2025 · Corrected (the home has a date of correction)
  4. F
    Have approved installation, maintenance and testing program for fire alarm systems.
    K 345 · June 11, 2024 · Corrected (the home has a date of correction)
  5. E
    Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
    K 321 · June 11, 2024 · Corrected (the home has a date of correction)
  6. D
    Have corridors or aisles that are unobstructed and are at least 8 feet in width.
    K 232 · June 11, 2024 · Corrected (the home has a date of correction)
  7. F
    Provide a written emergency evacuation plan.
    K 711 · August 24, 2023 · Corrected (the home has a date of correction)
  8. D
    Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
    K 223 · August 24, 2023 · Corrected (the home has a date of correction)
  9. D
    Install emergency lighting that can last at least 1 1/2 hours.
    K 291 · August 24, 2023 · Corrected (the home has a date of correction)

Fines and payment denials

CMS lists no fines or payment denials against this home in the last three years. The national average is 0.9 fines per home.

Staffing

Hours of care per resident per day, from the payroll records every home sends CMS. Higher means more staff time with each resident.

MeasureThis homeMichiganUnited States
All nursing staff (RN, LPN and aides)3.673.993.86
Registered nurses0.780.780.69
All nursing staff on weekends2.933.503.42
Nurse aides2.38
Licensed practical nurses0.52
Nursing staff turnover (share who left in a year)61.9%44.1%45.8%
Registered nurse turnover50.0%39.2%42.9%
Administrators who left1

CMS expects 3.21 hours a day for residents as sick as this home's (its case-mix figure). The staffing star compares the two.

Staffing by quarter, from daily payroll records

Every nursing home sends CMS its staff hours for each day (the Payroll Based Journal). Here they are added up by quarter. The latest quarter is the one behind the figures above. In January to March 2026, nursing staff hours per resident were 3.98 on weekdays and 2.93 on weekends, 26% lower on weekends (nationally, weekends ran 15% lower). Contract or agency staff worked 14.5% of nursing hours, against 5.3% nationally. Total nursing hours per resident went from 3.74 in April to June 2025 to 3.67 in January to March 2026.

QuarterAll nursing staffRegistered nursesWeekdaysWeekendsContract staff shareDays with no RN hoursResidents a day
Jan to Mar 20263.670.783.982.93 14.5%0 of 9081
Oct to Dec 20253.680.863.923.09 7.6%0 of 9276
Jul to Sep 20253.330.883.592.66 3.6%0 of 9278
Apr to Jun 20253.740.864.062.93 14.8%0 of 9172
United States, Jan to Mar 20263.750.623.923.335.3%0.5% of days
Michigan, Jan to Mar 20263.950.704.143.453.3%0.4% of days

Hours per resident per day: staff hours in the quarter divided by resident days (the daily census CMS derives from resident assessments). Registered nurses include the director of nursing and RNs with administrative duties; aides include nurse aides in training and medication aides, as in CMS's own staffing measure. How these are calculated.

Staff pay reports

Staff pay at this home

No staff pay figure for this home has passed review yet. A figure appears only after at least 5 reports from at least 3 different people, sent over at least 60 days, have passed review. If you work here, your report helps start one.

Official wage estimates for Michigan

JobMedianMiddle halfEmployed
Michigan, all employers
CNAs (nursing assistants)$19.03$18.35 to $21.5943,290
LPNs and LVNs$31.47$29.83 to $35.5210,880
Registered nurses$45.34$39.46 to $49.74104,950
United States, nursing care facilities
CNAs (nursing assistants)$20.67$17.91 to $22.55534,270
LPNs and LVNs$33.86$30.05 to $37.40188,210
Registered nurses$41.11$37.85 to $47.68142,270

Hourly wages; the middle half runs from the 25th to the 75th percentile. Source: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics, May 2025. BLS has no separate estimate for medication aides. These are survey estimates for whole occupations, not figures for any one home.

Work here? Share your pay anonymously

For The Villa at Traverse Point. No name, email or phone, and nothing you could type about a resident: every answer is a number or a choice.

Your job
Employed by
Usual shift
Do you get a shift differential?
Optional questions
Mandatory overtime?
How did staffing feel on your usual shift?

Every report is reviewed before it counts; what it says about the home never decides whether it counts. How pay reports are handled.

How staff pay reports work · CNA pay by state

Quality measures

The measures CMS uses for the quality star. Lower is better for every one of them.

MeasureThis homeMichiganUS
Percentage of long-stay residents whose need for help with daily activities has increased
Long Stay residents, 2025Q2-2026Q1
4.710.813.9
Percentage of long-stay residents with a catheter inserted and left in their bladder
Long Stay residents, 2025Q2-2026Q1
0.00.80.8
Percentage of long-stay residents with a urinary tract infection
Long Stay residents, 2025Q2-2026Q1
0.51.51.6
Percentage of long-stay residents experiencing one or more falls with major injury
Long Stay residents, 2025Q2-2026Q1
0.53.03.2
Percentage of short-stay residents who newly received an antipsychotic medication
Short Stay residents, 2025Q2-2026Q1
1.31.11.6
Percentage of long-stay residents whose ability to walk independently worsened
Long Stay residents, 2025Q2-2026Q1
4.012.014.1
Percentage of long-stay residents with pressure ulcers
Long Stay residents, 2025Q2-2026Q1
6.15.14.6
Percentage of long-stay residents who received an antipsychotic medication
Long Stay residents, 2025Q2-2026Q1
12.414.815.4
Percentage of short-stay residents who were rehospitalized after a nursing home admission
Short Stay residents, 20250101-20251231
18.524.023.8
Percentage of short-stay residents who had an outpatient emergency department visit
Short Stay residents, 20250101-20251231
11.411.712.0
Number of hospitalizations per 1000 long-stay resident days
Long Stay residents, 20250101-20251231
1.11.81.9
Number of outpatient emergency department visits per 1000 long-stay resident days
Long Stay residents, 20250101-20251231
0.31.61.8

Short-term rehab results

For a stay to recover after a hospital visit, these are the results CMS publishes for The Villa at Traverse Point's Medicare short-stay residents. On returning residents home or to the community, CMS rates it no different from the national rate (51.5% of residents, after adjusting for how sick they were). How to read these, and what Medicare pays for.

Went home or back to the community

51.5% this home

No different from the national rate

US median of homes 51.5% · Michigan: 89 better, 22 worse

Rate of successful return to home or community from a SNF (risk-standardized discharge to community rate). Higher is better. October 2022 to September 2024. 82 eligible stays.

Potentially preventable readmissions

10.0% this home

No different from the national rate

US median of homes 10.7% · Michigan: 0 better, 9 worse

Rate of potentially preventable hospital readmissions 30 days after discharge from a SNF (risk-standardized rate). Lower is better. October 2022 to September 2024. 96 eligible stays.

Infections that led to a hospital stay

7.1% this home

No different from the national rate

US median of homes 7.1% · Michigan: 1 better, 1 worse

Percentage of infections residents got during their SNF stay that resulted in hospitalization (risk-standardized rate). Lower is better. October 2023 to September 2024. 52 eligible stays.

Self-care and mobility at discharge

55.6% this home

Median of homes: Michigan57.6% · US 56.6%

Percentage of residents who are at or above an expected ability to care for themselves and move around at discharge. Higher is better. October 2024 to September 2025. 63 residents counted.

Falls with major injury

0.0% this home

Median of homes: Michigan0.0% · US 0.0%

Percentage of SNF residents who experience one or more falls with major injury during their SNF stay. Lower is better. October 2024 to September 2025. 87 residents counted.

New or worsened pressure ulcers

1.8% this home

Median of homes: Michigan1.3% · US 1.7%

Percentage of residents with pressure ulcers or pressure injuries that are new or worsened (adjusted rate). Lower is better. October 2024 to September 2025. 87 residents counted.

Medication list given at discharge

92.0% this home

Median of homes: Michigan99.5% · US 98.7%

Percentage of residents where the SNF provided a current medication list to the resident, family, and/or caregiver at final discharge. Higher is better. October 2024 to September 2025. 50 residents counted.

Source: CMS Skilled Nursing Facility Quality Reporting Program - Provider Data, released 2026-09-30. Better, no different and worse are CMS's own comparisons with the national rate, after adjusting for how sick residents were. Medians of homes and the state counts are worked out by us from the same file.

Owners and operators

Legal business name: TRAVERSE CITY OPCO LLC. CMS links this home to Villa Healthcare, a group of 21 nursing homes averaging 2.7 stars overall.

NameRoleTypeShareSince
Omnia Opco Holdings LLC5% or greater direct ownership interestOrganization100%07/01/2023
Aaron, JonathanManaging control - governing bodyIndividual07/01/2023
Aaron, JonathanCorporate officerIndividual07/01/2023
Aaron, JonathanOperational/managerial controlIndividual07/01/2023
Baumol, YehoshuaOperational/managerial controlIndividual07/01/2023
Graf, MarcellaOperational/managerial controlIndividual07/01/2023
Link, EricOperational/managerial controlIndividual01/03/2022
Singerman, JosephOperational/managerial controlIndividual07/01/2023
Berger, MenachemIndividual is an owner, partner or trustee of any ADP of the SNFIndividual04/15/2025
Israel, BenjaminIndividual is an owner, partner or trustee of any ADP of the SNFIndividual07/07/2025
Kroll, GabrielIndividual is an owner, partner or trustee of any ADP of the SNFIndividual04/15/2025
Nagel, StevenIndividual is an owner, partner or trustee of any ADP of the SNFIndividual04/15/2025
Stern, ToddIndividual is an owner, partner or trustee of any ADP of the SNFIndividual07/07/2025
Link, EricAdp of the SNFIndividual01/03/2022
Singerman, JosephAdp of the SNFIndividual07/01/2023

As listed in the CMS ownership file, which names owners with a 5% or greater stake and the people and companies with operational or managerial control.

Questions to ask on a visit

Chosen from this home's own inspection record.

  1. Can we see a week of menus and the kitchen, and how are special diets handled?Inspectors cited 6 problems in this area, most recently on May 8, 2025: "Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law."
  2. How do residents and families raise a complaint or grievance, and how fast is it answered?Inspectors cited 4 problems in this area, most recently on April 7, 2026: "Ensure that residents are fully informed and understand their health status, care and treatments."
  3. How do you prevent falls and pressure injuries, and how are families told when one happens?Inspectors cited 3 problems in this area, most recently on August 24, 2023: "Provide appropriate treatment and care according to orders, resident’s preferences and goals."
  4. How are medications reviewed, and how often are antipsychotic or sedating drugs used?Inspectors cited 1 problem in this area, most recently on July 22, 2026: "Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs."
  5. Who is on the floor on Saturday and Sunday, and how many residents does each aide care for?Weekend nurse staffing here was 2.93 hours per resident per day, below the Michigan average of 3.50.
  6. How long has the current administrator been here?CMS counts 1 administrator who left in the period it measured.

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Common questions

What is The Villa at Traverse Point's Medicare star rating?
CMS rates The Villa at Traverse Point 5 out of 5 stars overall, with 4 for health inspections, 4 for staffing and 5 for quality measures (CMS data as of September 1, 2026).
How many deficiencies did The Villa at Traverse Point get at its last inspection?
2 health deficiencies at the standard inspection on May 8, 2025. The Michigan average is 9.9.
Has The Villa at Traverse Point been fined?
CMS lists no fines in the last three years.
Does The Villa at Traverse Point accept Medicaid?
It is certified to take Medicaid (CMS lists it as "Medicare and Medicaid"). Certification does not mean a Medicaid bed is open: ask the admissions office.
Who owns The Villa at Traverse Point?
CMS lists 15 owners and managers, and links the home to Villa Healthcare. Legal business name: TRAVERSE CITY OPCO LLC.

Sources

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