Victorian Village Hlth & Well
12525 W Renaissance Circle, Homer Glen, IL 60491 · Will County · (708) 590-5050
50 certified beds, about 52 residents a day · Non profit - Corporation · Medicare since 2015
CMS Care Compare ratings, data as of September 1, 2026 · CCN 146178 · See it on Medicare.gov · Compare with other homes
The record in brief
At its most recent standard inspection, on July 3, 2025, inspectors cited 3 health deficiencies (the Illinois average is 12.6, the national average 9.2).
Of 22 health citations since August 2023, 1 was rated as actual harm or immediate jeopardy to residents.
CMS lists no fines against this home in the last three years.
Nurses and nurse aides worked 5.25 hours per resident per day, against 3.45 across Illinois and 3.86 nationally. Registered nurses accounted for 2.01 of those hours.
31.6% of nursing staff left within the year CMS measured (Illinois average 44.5%).
Health inspections
Federal rules call for a standard inspection at least every 15 months, plus a visit whenever a complaint is filed. Each mark below is one citation, colored by how serious inspectors rated it. How to read a citation.
Under each citation, the quoted text is the inspector's own summary from the federal statement of deficiencies (CMS form 2567), word for word apart from a privacy scrub; CMS removes residents' and staff names before it publishes the text. The full notes are on Medicare.gov.
Where its citations fall on CMS's grid
CMS rates every citation by how much harm it caused (rows) and how many residents it touched (columns). The count in each box is this home's, across all 22 health citations on file.
March 26, 2026Complaint inspection · 1 citation
- G Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Inspectors wroteBased on observation, interview, and record review, the facility failed to follow the transfer method recommended by physical therapy and indicated in the resident's plan of care. This failure resulted in R1 sustaining a 12cm (centimeter) left lower leg laceration, transfer to the hospital, and laceration repair with 21 sutures. This applies to 1 resident (R1) reviewed for safe transfers in a sample of 4.
July 3, 2025Standard inspection · 3 citations
- E Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law.
Inspectors wroteBased on observations, interviews and record review, the facility failed to follow the planned menu plan for residents on diabetic diets. This applies to 4 of 4 residents (R10, R198, R202, R248) reviewed for dining in the sample of 13.
- E Provide and implement an infection prevention and control program.
Inspectors wrote2. Face sheet showed R21 is 73 years-old who has multiple medical diagnoses including aftercare following joint replacement surgery and infection and inflammatory reaction due to internal right knee prosthesis, subsequent encounter. Care plan dated June 9, 2025, shows R21 is receiving intravenous (IV) antibiotic therapy for 35 days related to prosthetic joint infection after a total knee arthroplasty (TKA). R21 was in his room on June 30, 2025, from 12:14PM until 12:40PM receiving care from V13 (Nurse). R21's room was noted with a sign showing, Enhanced Barrier Precautions and a set-up was noted outside R21's room door. During this time, V12 provided care to R21 (flushing an IV line, applying compression socks and changing dressing to the wound) without wearing an isolation gown. 3. [...]
- D Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Inspectors wroteBased on observation, interview, and record review, the facility failed to provide supervision during meals. This applies to 1 of 1 resident (R201) reviewed for eating supervision in the sample of 13
June 5, 2025Complaint inspection · 2 citations
- D Keep residents' personal and medical records private and confidential.
Inspectors wroteBased on interview and record review, the facility failed to follow their policy and procedure regarding privacy and confidentiality of health information. This applies to 2 of the 3 residents (R2, R3) reviewed for privacy/confidentiality in the sample of 5.
- D Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Inspectors wroteBased on interview, and record review, the facility failed to ensure that all prescribed medication was provided to the resident upon discharge. This applies to 1 of 3 residents (R1) reviewed for discharge process in the sample of 5.
September 13, 2024Standard inspection · 7 citations
- F Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Inspectors wroteBased on observation, interview and record review the facility failed to maintain the kitchen facility in a manner to prevent foodborne illness. This applies to all 46 residents in the facility receiving dietary services.
- F Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
Inspectors wroteBased on interview and record review, the facility failed to offer COVID-19 vaccines to the facility's staff members and failed to provide education regarding the benefits and risks and potential side effects associated with the COVID-19 vaccine. This has the potential to affect all residents at the facility.
- D Ensure services provided by the nursing facility meet professional standards of quality.
Inspectors wroteBased on observation, interview and record review the facility failed to follow manufacturer guidelines for blood glucose monitoring. This applies to one resident (R35) reviewed for quality of care in a sample of 19.
- D Provide care and assistance to perform activities of daily living for any resident who is unable.
Inspectors wroteBased on observation, interview, & record review, the facility failed to provide ADL care (activities of daily living) to dependent residents. This applies to 3 of 4 residents (R24, R27, & R30) reviewed for ADL care in a sample of 19.
- D Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Inspectors wroteBased on observation, interview, and record review, the facility failed to maintain indwelling urinary catheter according to best practice to prevent complications. This applies to 1 resident (R151) reviewed for urinary catheter in a sample of 19.
- D Ensure that residents are free from significant medication errors.
Inspectors wroteBased on observation, interview, and record review, the facility failed to follow physician medication orders. This applies to one resident (R146) reviewed for quality of care in a sample of 19.
- D Provide and implement an infection prevention and control program.
Inspectors wroteBased on observation, interview, & record review, the facility failed to provide proper hand hygiene during incontinence care & while providing a physical exam. This applies to 3 of 4 residents (R24, R96, & R16) reviewed for bowel and bladder incontinence, and 1 of 4 residents (R30) reviewed for ADL care (Activities of Daily Living) in a sample of 19.
August 31, 2023Standard inspection · 9 citations
- F Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Inspectors wroteBased on observation, interview and record review, the facility failed to store pots and pans in a sanitary manner and failed to discard dented cans. This applies to all 49 residents that reside in the facility.
- E Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law.
Inspectors wroteBased on observation, interview and record review, the facility failed to provide diet as ordered by the Physician. This applies to 5 of 5 residents (R1, R2, R11, R27, R30) reviewed for diet orders in the sample of 13.
- E Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Inspectors wroteBased on observation and interview; the facility failed to maintain an effective pest control program. This applies to 5 of 5 (R9, R14, R15, R20, R31) residents reviewed for environment in a sample of 13.
- D Reasonably accommodate the needs and preferences of each resident.
Inspectors wroteBased on observation and interview the facility failed to ensure call lights were within reach of residents and operational. This applies to 3 of 3 residents (R17, R247, R250) reviewed for call lights in the sample of 13.
- D Keep residents' personal and medical records private and confidential.
Inspectors wroteBased on observation and interview the facility failed to provide privacy during a blood draw. This applies to 1 of 1 resident (R248) observed for blood draws in the sample of 13.
- D Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Inspectors wroteBased on observation, interview and record review the facility failed to assess and provide adaptive device/equipment to a resident, to prevent further reduction in mobility and ROM (range of motion). This applies to 1 of 1 resident (R12) reviewed for mobility and range of motion in the sample of 13.
- D Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Inspectors wroteBased on observation, interview and record review the facility failed to ensure that a resident's urinary catheter tubing was kept off the floor to prevent potential urinary tract infection and trauma to the urinary tract. This applies to 1 of 2 residents (R5) reviewed for indwelling urinary catheter in the sample of 13.
- D Provide safe and appropriate respiratory care for a resident when needed.
Inspectors wroteBased on observation, interview and record review the facility failed to provide oxygen therapy as ordered by the Physician. This applies to 2 of 2 residents (R10, R11) reviewed for oxygen in the sample of 13.
- D Provide and implement an infection prevention and control program.
Inspectors wroteBased on observation, interview and record review, the facility failed to follow their infection control policy and don personal protective equipment (PPE) required for transmission based precautions, and also failed to perform hand hygiene upon entering and exiting a room requiring transmission based precautions. This applies to 3 of 3 residents (R19, R249, R250) reviewed for infection control in the sample of 13.
Fire safety inspections
10 fire safety citations on file: 3 on July 3, 2025, 4 on September 13, 2024, 3 on August 31, 2023.
Every fire safety citation10 citations
- E Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
- E Install a fire alarm system that can be heard throughout the facility.
- E Ensure proper usage of power strips and extension cords.
- F Establish roles under a Waiver declared by secretary.
- F Have proper medical gas storage and administration areas.
- F Ensure that personnel concerned with handling of medical gases and cylinders are trained on the risk.
- D Meet requirements for the installation and maintenance of electrical systems.
- F Have approved installation, maintenance and testing program for fire alarm systems.
- E Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
- D Install a fire alarm system that can be heard throughout the facility.
Fines and payment denials
CMS lists no fines or payment denials against this home in the last three years. The national average is 0.9 fines per home.
Staffing
Hours of care per resident per day, from the payroll records every home sends CMS. Higher means more staff time with each resident.
| Measure | This home | Illinois | United States |
|---|---|---|---|
| All nursing staff (RN, LPN and aides) | 5.25 | 3.45 | 3.86 |
| Registered nurses | 2.01 | 0.72 | 0.69 |
| All nursing staff on weekends | 4.68 | 3.07 | 3.42 |
| Nurse aides | 3.11 | ||
| Licensed practical nurses | 0.13 | ||
| Nursing staff turnover (share who left in a year) | 31.6% | 44.5% | 45.8% |
| Registered nurse turnover | 20.8% | 41.8% | 42.9% |
| Administrators who left | 2 |
CMS expects 4.23 hours a day for residents as sick as this home's (its case-mix figure). The staffing star compares the two.
Staffing by quarter, from daily payroll records
Every nursing home sends CMS its staff hours for each day (the Payroll Based Journal). Here they are added up by quarter. The latest quarter is the one behind the figures above. In January to March 2026, nursing staff hours per resident were 5.48 on weekdays and 4.68 on weekends, 15% lower on weekends (nationally, weekends ran 15% lower). Contract or agency staff worked 0.0% of nursing hours, against 5.3% nationally. Total nursing hours per resident went from 5.20 in April to June 2025 to 5.25 in January to March 2026.
| Quarter | All nursing staff | Registered nurses | Weekdays | Weekends | Contract staff share | Days with no RN hours | Residents a day |
|---|---|---|---|---|---|---|---|
| Jan to Mar 2026 | 5.25 | 2.01 | 5.48 | 4.68 | 0.0% | 0 of 90 | 52 |
| Oct to Dec 2025 | 5.11 | 1.92 | 5.32 | 4.59 | 0.0% | 0 of 92 | 52 |
| Jul to Sep 2025 | 5.19 | 1.92 | 5.41 | 4.63 | 0.0% | 0 of 92 | 52 |
| Apr to Jun 2025 | 5.20 | 1.79 | 5.40 | 4.69 | 0.6% | 0 of 91 | 51 |
| United States, Jan to Mar 2026 | 3.75 | 0.62 | 3.92 | 3.33 | 5.3% | 0.5% of days | |
| Illinois, Jan to Mar 2026 | 3.26 | 0.65 | 3.40 | 2.92 | 5.4% | 0.6% of days |
Hours per resident per day: staff hours in the quarter divided by resident days (the daily census CMS derives from resident assessments). Registered nurses include the director of nursing and RNs with administrative duties; aides include nurse aides in training and medication aides, as in CMS's own staffing measure. How these are calculated.
Quality measures
The measures CMS uses for the quality star. Lower is better for every one of them.
| Measure | This home | Illinois | US |
|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased Long Stay residents, 2025Q2-2026Q1 | 15.6 | 13.4 | 13.9 |
| Percentage of long-stay residents with a catheter inserted and left in their bladder Long Stay residents, 2025Q2-2026Q1 | 0.0 | 0.9 | 0.8 |
| Percentage of long-stay residents with a urinary tract infection Long Stay residents, 2025Q2-2026Q1 | 1.4 | 1.5 | 1.6 |
| Percentage of long-stay residents experiencing one or more falls with major injury Long Stay residents, 2025Q2-2026Q1 | 0.0 | 3.1 | 3.2 |
| Percentage of short-stay residents who newly received an antipsychotic medication Short Stay residents, 2025Q2-2026Q1 | 0.2 | 2.2 | 1.6 |
| Percentage of long-stay residents with pressure ulcers Long Stay residents, 2025Q2-2026Q1 | 3.5 | 4.8 | 4.6 |
| Percentage of long-stay residents who received an antipsychotic medication Long Stay residents, 2025Q2-2026Q1 | 11.4 | 21.7 | 15.4 |
| Percentage of short-stay residents who were rehospitalized after a nursing home admission Short Stay residents, 20250101-20251231 | 28.4 | 26.1 | 23.8 |
| Percentage of short-stay residents who had an outpatient emergency department visit Short Stay residents, 20250101-20251231 | 11.5 | 13.8 | 12.0 |
Owners and operators
Legal business name: REST HAVEN ILLIANA CHRISTIAN CONVALESCENT HOME.
| Name | Role | Type | Share | Since |
|---|---|---|---|---|
| Rest Haven Illiana Christian Convalescent Home | 5% or greater direct ownership interest | Organization | 100% | 01/26/2015 |
| Breems, Tim | Corporate director | Individual | 04/01/2024 | |
| Degraff, Dave | Corporate director | Individual | 04/01/2024 | |
| Feenstra, Theodore | Corporate director | Individual | 04/02/2022 | |
| Kats, Steven | Corporate director | Individual | 04/01/2026 | |
| Koldenhoven, Arnold | Corporate director | Individual | 04/01/2024 | |
| Leo, Gary | Corporate director | Individual | 04/01/2024 | |
| Petroelje, Rob | Corporate director | Individual | 04/01/2024 | |
| Van Essen, Darren | Corporate director | Individual | 04/02/2022 | |
| Van Solkema, Kevin | Corporate director | Individual | 04/01/2026 | |
| Voss, David | Corporate director | Individual | 04/02/2022 | |
| Woo, Eric | Corporate director | Individual | 04/01/2024 | |
| Yonker, Kyle | Corporate director | Individual | 04/02/2022 | |
| Otte, Larry | Corporate officer | Individual | 10/01/2025 | |
| Krieps, Jamie | Operational/managerial control | Individual | 04/01/2024 | |
| Mulki, M Ghaith | Operational/managerial control | Individual | 04/01/2024 | |
| Zandstra, Johanna | Operational/managerial control | Individual | 04/01/2024 | |
| Rest Haven Illiana Christian Convalescent Home | Adp of the SNF | Organization | 01/26/2015 | |
| Krieps, Jamie | Adp of the SNF | Individual | 02/07/2025 | |
| Mulki, M Ghaith | Adp of the SNF | Individual | 04/01/2024 |
As listed in the CMS ownership file, which names owners with a 5% or greater stake and the people and companies with operational or managerial control.
Questions to ask on a visit
Chosen from this home's own inspection record.
- How do you prevent falls and pressure injuries, and how are families told when one happens?Inspectors cited 7 problems in this area, most recently on March 26, 2026: "Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents."
- Can we see a week of menus and the kitchen, and how are special diets handled?Inspectors cited 4 problems in this area, most recently on July 3, 2025: "Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law."
- What changed in infection control since the last inspection, and who on staff is the infection preventionist?Inspectors cited 4 problems in this area, most recently on July 3, 2025: "Provide and implement an infection prevention and control program."
- How do residents and families raise a complaint or grievance, and how fast is it answered?Inspectors cited 4 problems in this area, most recently on June 5, 2025: "Keep residents' personal and medical records private and confidential."
- How long has the current administrator been here?CMS counts 2 administrators who left in the period it measured.
Other nursing homes nearby
- Aliya of Palos Park Palos Park, 2.7 mi · 1 of 5 stars · 48 citations
- Lemont Nursing & Rehab Center Lemont, 3.4 mi · 4 of 5 stars · 39 citations
- Warren Barr Orland Park Orland Park, 3.8 mi · 3 of 5 stars · 38 citations
- Franciscan Village Lemont, 4.3 mi · 4 of 5 stars · 29 citations
- Alden Estates of Orland Park Orland Park, 4.3 mi · 2 of 5 stars · 55 citations
- Smith Crossing Orland Park, 5.6 mi · 4 of 5 stars · 31 citations
- Harmony Palos Palos Heights, 6.5 mi · 2 of 5 stars · 39 citations
- Avantara Palos Heights Palos Heights, 6.6 mi · 2 of 5 stars · 42 citations
Illinois contacts for a concern about a nursing home
These are the official offices in Illinois. NursingHomeClear cannot take or act on complaints.
- Inspections and complaints: Illinois Department of Public Health, Nursing Homes, the state agency that inspects nursing homes for CMS and takes complaints about care.
- Resident advocate: Illinois Long-Term Care Ombudsman Program, Illinois Department on Aging, 1-800-252-8966. The long-term care ombudsman is a free, confidential advocate for residents and families, set up under the federal Older Americans Act.
- State inspection reports: IDPH Quarterly Reports of Nursing Home Violators, where Illinois publishes its own records on licensed homes.
Common questions
- What is Victorian Village Hlth & Well's Medicare star rating?
- CMS rates Victorian Village Hlth & Well 5 out of 5 stars overall, with 4 for health inspections, 5 for staffing and 3 for quality measures (CMS data as of September 1, 2026).
- How many deficiencies did Victorian Village Hlth & Well get at its last inspection?
- 3 health deficiencies at the standard inspection on July 3, 2025. The Illinois average is 12.6.
- Has Victorian Village Hlth & Well been fined?
- CMS lists no fines in the last three years.
- Does Victorian Village Hlth & Well accept Medicaid?
- CMS lists it as "Medicare", so it is not certified for Medicaid.
- Who owns Victorian Village Hlth & Well?
- CMS lists 20 owners and managers. Legal business name: REST HAVEN ILLIANA CHRISTIAN CONVALESCENT HOME.
Sources
- Ratings, staffing and fines: CMS Provider Information, released September 30, 2026, data as of September 1, 2026.
- Citations: CMS Health Deficiencies and Fire Safety Deficiencies.
- Owners: CMS Ownership. Penalties: CMS Penalties.
- Staffing by quarter: CMS Payroll Based Journal Daily Nurse Staffing, April 2025 to March 2026, summed by NursingHomeClear.
- Inspector summaries: CMS Full Statement of Deficiencies (CMS-2567 text), data as of September 1, 2026. Each quote is the part of the statement before the detailed findings.
- Inspection reports with the inspectors' full notes are on this home's Medicare.gov page.
- Something wrong on this page? Ask for a correction. We fix errors in our copy of the data; findings themselves can only be changed by CMS and the state.
- NursingHomeClear is independent and not affiliated with CMS, Medicare or any state agency. This page reports federal records; it does not rate, recommend or endorse any home, and it is not medical or legal advice.