Westlake Health Campus
10735 Bogie Lake Road, Commerce, MI 48382 · Oakland County · (248) 363-9400
61 certified beds, about 58 residents a day · For profit - Limited Liability company · Medicare and Medicaid since 2008
Certified for Medicaid Certified for Medicare
Overall
4 of 5
Health inspections
3 of 5
Staffing
5 of 5
Quality measures
4 of 5
CMS Care Compare ratings, data as of September 1, 2026 · CCN 235642 · See it on Medicare.gov · Compare with other homes
The record in brief
At its most recent standard inspection, on January 7, 2026, inspectors cited 4 health deficiencies (the Michigan average is 9.9, the national average 9.2).
Of 21 health citations since September 2023, 1 was rated as actual harm or immediate jeopardy to residents.
CMS lists no fines against this home in the last three years.
Nurses and nurse aides worked 4.19 hours per resident per day, against 3.99 across Michigan and 3.86 nationally. Registered nurses accounted for 1.31 of those hours.
34.3% of nursing staff left within the year CMS measured (Michigan average 44.1%).
CMS links it to Trilogy Health Services, an affiliated group of 127 nursing homes.
Health inspections
Federal rules call for a standard inspection at least every 15 months, plus a visit whenever a complaint is filed. Each mark below is one citation, colored by how serious inspectors rated it. How to read a citation.
Under each citation, the quoted text is the inspector's own summary from the federal statement of deficiencies (CMS form 2567), word for word apart from a privacy scrub; CMS removes residents' and staff names before it publishes the text. The full notes are on Medicare.gov.
709/23
510/24
107/25
309/25
110/25
401/26
Potential for minimal harm Potential for more than minimal harm Actual harm Immediate jeopardy Found on a complaint visit
Where its citations fall on CMS's grid
CMS rates every citation by how much harm it caused (rows) and how many residents it touched (columns). The count in each box is this home's, across all 21 health citations on file.
Severity
Isolated
Pattern
Widespread
Immediate jeopardy
0J
0K
0L
Actual harm
1G
0H
0I
Potential for more than minimal harm
14D
3E
3F
Potential for minimal harm
0A
0B
0C
January 7, 2026Standard inspection · 4 citations
- F Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Inspectors wroteBased on observation, interview and record review the facility failed to maintain best practices in accordance with professional standards of food service safety. The deficient practice has the potential to result in food borne illness among all residents that consume food from the kitchen.
- D Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Inspectors wroteThis citation has two deficient practices. Deficient practice #1 Based on observation, interview and record review the facility failed to ensure a Physician's order was obtained for a wound dressing for one resident (R75) of one resident reviewed for non-pressure wounds.
- D Provide enough food/fluids to maintain a resident's health.
Inspectors wroteBased on observations, interviews and record reviews the facility failed to ensure nutritional supplements were provided as ordered, failed to ensure timely assistance was provided for meals and failed to modify the plan of care to the resident current needs for one (R8) of three residents reviewed for Nutrition.
- D Provide safe and appropriate respiratory care for a resident when needed.
Inspectors wroteBased on observation, interview and record review, the facility failed to ensure Physician orders and a comprehensive plan of care was in place for one resident (R77) on oxygen therapy of one resident reviewed for respiratory care.
October 7, 2025Complaint inspection · 1 citation
- G Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Inspectors wroteThis citation pertains to intake #2623642Based on interview and record review, the facility failed to conduct accurate assessments, complete wound treatments per Physician orders, implement interventions in a timely manner and have new wounds regularly assessed by medical providers for one resident (R901) of two residents reviewed for pressure ulcers, resulting in R901 developing two unstageable pressure ulcers on the left and right buttock that worsened into an infection which required an acute care transfer.
September 10, 2025Complaint inspection · 3 citations
- E Provide and implement an infection prevention and control program.
Inspectors wroteThis citation pertains to intake: MI002570414. Based on observation, interview and record reviews the facility failed to consistently maintain an ongoing Infection Control Surveillance system and ensure to consistently follow the facility's policy for the Infection Prevention and Control Program. This deficient practice had the potential to affect multiple residents residing in the facility, (including R's 902 and 905) two of three residents reviewed for Infection Control Surveillance.
- D Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Inspectors wroteThis citation pertains to intake: 2570414. Based on observation, interview and record review the facility failed to follow their policy regarding the follow up of concerns for one (R902) of four residents reviewed for quality of care.
- D Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Inspectors wroteThis citation pertains to intake: 2599423. Based on interviews and record reviews the facility failed to ensure a physician order was followed for one (R903) of two residents reviewed for catheter care.
July 23, 2025Complaint inspection · 1 citation
- D Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Inspectors wroteBased on observation, interview, and record review, the facility failed to provide dignified care for one Resident (R500) of four residents reviewed for dignity.
October 9, 2024Standard inspection · 5 citations
- F Dispose of garbage and refuse properly.
Inspectors wroteBased on observation and interview, the facility failed to maintain the exterior dumpster area in a sanitary manner. This deficient practice had the potential to affect all residents in the facility.
- E Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
Inspectors wroteBased on observation, interview and record review, the facility failed to ensure coordination of behavioral health services for five (R4, R17, R35, R32 and R145) of five residents reviewed for behavioral health care, resulting in delayed and/or unmet mental and psychosocial care needs and staff unaware of individualized approaches and targeted behaviors.
- D Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Inspectors wroteBased on interview and record review, the facility failed to notify, in writing, the reason for a discharge out of the facility to a representative of the State Long term Care Ombudsman for one (R40) of one residents reviewed for discharges.
- D Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Inspectors wroteBased on interview and record review, the facility failed to provide a written copy of the bed hold notification to the resident/resident's representative, upon acute transfer to the hospital for one (R40) of one residents reviewed for transfers/discharges.
- D Implement a program that monitors antibiotic use.
Inspectors wroteBased on interview and record reviews the facility failed to implement an effective antibiotic stewardship program for three (R302, 192, & 193) of five residents reviewed for infections.
September 14, 2023Standard inspection · 7 citations
- F Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Inspectors wroteBased on observation, interview, and record review, the facility failed to ensure food in the kitchen was stored in a sanitary manner, food items were labeled and dated when opened or prepared, and prepared food and condiments were discarded by their use by dates. This had the potential to affect all residents who eat food from the kitchen.
- E Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Inspectors wroteBased on observations, interviews, and record reviews the facility failed to consistently ensure the pharmacist findings documented whether an irregularity was identified or not and failed to ensure the physicians review, action and rationale of the identified medication irregularity was documented and maintained in the resident's medical record for five (R's 12, 8, 6, 35 & 27) of five residents reviewed for unnecessary medications.
- D Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Inspectors wroteBased on observations, interviews, and record reviews the facility failed to consistently educate and offer residents the option to formulate an advance directive and failed to implement an Advance Directive policy that required the facility staff to provide information to the resident and/or resident representative on their rights to formulate an advance directive resulting in the potential for missing information or incorrect wishes for resident's advance directives.
- D Ensure services provided by the nursing facility meet professional standards of quality.
Inspectors wroteBased on observations, interviews, and record reviews the facility failed to ensure professional standards of practice was consistently implemented by the facility nursing staff (medication administration for R35, R41, R45).
- D Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Inspectors wroteBased on observation, interview, and record review, the facility failed to prevent recurrent skin tears during mechanical lift transfers for one (R40) of two residents reviewed for accidents.
- D Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Inspectors wroteBased on observation, interview, and record review the facility failed to ensure the proper disposal of a controlled medication was completed (for R35) by one (Licensed Practical Nurse - LPN) M of four nurses observed for the medication administration observation.
- D Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Inspectors wroteBased on observation, interview, and record reviews the facility failed to consistently ensure medications were properly secured for two medication carts of four medication carts reviewed.
Fire safety inspections
6 fire safety citations on file: 4 on January 7, 2026, 2 on September 14, 2023.
Every fire safety citation6 citations
- F Address subsistence needs for staff and patients.
- F Install a fire alarm system that can be heard throughout the facility.
- E Install corridor and hallway doors that block smoke.
- D Provide a written emergency evacuation plan.
- F Conduct testing and exercise requirements.
- E Keep aisles, corridors, and exits free of obstruction in case of emergency.
Fines and payment denials
CMS lists no fines or payment denials against this home in the last three years. The national average is 0.9 fines per home.
Staffing
Hours of care per resident per day, from the payroll records every home sends CMS. Higher means more staff time with each resident.
| Measure | This home | Michigan | United States |
|---|---|---|---|
| All nursing staff (RN, LPN and aides) | 4.19 | 3.99 | 3.86 |
| Registered nurses | 1.31 | 0.78 | 0.69 |
| All nursing staff on weekends | 3.63 | 3.50 | 3.42 |
| Nurse aides | 1.98 | ||
| Licensed practical nurses | 0.91 | ||
| Nursing staff turnover (share who left in a year) | 34.3% | 44.1% | 45.8% |
| Registered nurse turnover | 26.7% | 39.2% | 42.9% |
| Administrators who left | 0 |
CMS expects 4.03 hours a day for residents as sick as this home's (its case-mix figure). The staffing star compares the two.
Staffing by quarter, from daily payroll records
Every nursing home sends CMS its staff hours for each day (the Payroll Based Journal). Here they are added up by quarter. The latest quarter is the one behind the figures above. In January to March 2026, nursing staff hours per resident were 4.42 on weekdays and 3.63 on weekends, 18% lower on weekends (nationally, weekends ran 15% lower). Contract or agency staff worked 0.0% of nursing hours, against 5.3% nationally. Total nursing hours per resident went from 4.29 in April to June 2025 to 4.19 in January to March 2026.
| Quarter | All nursing staff | Registered nurses | Weekdays | Weekends | Contract staff share | Days with no RN hours | Residents a day |
|---|---|---|---|---|---|---|---|
| Jan to Mar 2026 | 4.19 | 1.31 | 4.42 | 3.63 | 0.0% | 0 of 90 | 58 |
| Oct to Dec 2025 | 4.40 | 1.42 | 4.64 | 3.79 | 0.0% | 0 of 92 | 56 |
| Jul to Sep 2025 | 4.47 | 1.16 | 4.65 | 4.02 | 0.0% | 0 of 92 | 57 |
| Apr to Jun 2025 | 4.29 | 1.17 | 4.47 | 3.83 | 0.0% | 0 of 91 | 58 |
| United States, Jan to Mar 2026 | 3.75 | 0.62 | 3.92 | 3.33 | 5.3% | 0.5% of days | |
| Michigan, Jan to Mar 2026 | 3.95 | 0.70 | 4.14 | 3.45 | 3.3% | 0.4% of days |
Hours per resident per day: staff hours in the quarter divided by resident days (the daily census CMS derives from resident assessments). Registered nurses include the director of nursing and RNs with administrative duties; aides include nurse aides in training and medication aides, as in CMS's own staffing measure. How these are calculated.
Quality measures
The measures CMS uses for the quality star. Lower is better for every one of them.
| Measure | This home | Michigan | US |
|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased Long Stay residents, 2025Q2-2026Q1 | 12.4 | 10.8 | 13.9 |
| Percentage of long-stay residents with a catheter inserted and left in their bladder Long Stay residents, 2025Q2-2026Q1 | 0.0 | 0.8 | 0.8 |
| Percentage of long-stay residents with a urinary tract infection Long Stay residents, 2025Q2-2026Q1 | 0.8 | 1.5 | 1.6 |
| Percentage of long-stay residents experiencing one or more falls with major injury Long Stay residents, 2025Q2-2026Q1 | 3.0 | 3.0 | 3.2 |
| Percentage of short-stay residents who newly received an antipsychotic medication Short Stay residents, 2025Q2-2026Q1 | 0.6 | 1.1 | 1.6 |
| Percentage of long-stay residents whose ability to walk independently worsened Long Stay residents, 2025Q2-2026Q1 | 0.0 | 12.0 | 14.1 |
| Percentage of long-stay residents with pressure ulcers Long Stay residents, 2025Q2-2026Q1 | 1.7 | 5.1 | 4.6 |
| Percentage of long-stay residents who received an antipsychotic medication Long Stay residents, 2025Q2-2026Q1 | 10.8 | 14.8 | 15.4 |
| Percentage of short-stay residents who were rehospitalized after a nursing home admission Short Stay residents, 20250101-20251231 | 29.5 | 24.0 | 23.8 |
| Percentage of short-stay residents who had an outpatient emergency department visit Short Stay residents, 20250101-20251231 | 14.9 | 11.7 | 12.0 |
| Number of hospitalizations per 1000 long-stay resident days Long Stay residents, 20250101-20251231 | 2.1 | 1.8 | 1.9 |
| Number of outpatient emergency department visits per 1000 long-stay resident days Long Stay residents, 20250101-20251231 | 1.9 | 1.6 | 1.8 |
Owners and operators
Legal business name: TRILOGY HEALTHCARE OF OAKLAND, LLC. CMS links this home to Trilogy Health Services, a group of 127 nursing homes averaging 4.2 stars overall.
| Name | Role | Type | Share | Since |
|---|---|---|---|---|
| Continental Merger Sub LLC | 5% or greater indirect ownership interest | Organization | 10/01/2021 | |
| Northstar Healthcare Income Inc | 5% or greater indirect ownership interest | Organization | 10/01/2021 | |
| Northstar Healthcare Income Operating Partnership LP | 5% or greater indirect ownership interest | Organization | 10/01/2021 | |
| Trilogy Holdings Nt-Hci, LLC | 5% or greater indirect ownership interest | Organization | 10/01/2021 | |
| Lancaster Pollard Mortgage Company LLC | 5% or greater mortgage interest | Organization | 04/27/2017 | |
| Corbin, Kathy | W-2 managing employee | Individual | 08/16/2011 | |
| Fightmaster, Lisa | W-2 managing employee | Individual | 12/01/2015 | |
| Barney, Leigh | Corporate officer | Individual | 11/01/2019 | |
| Bryant, William | Corporate officer | Individual | 01/05/2016 | |
| Bufford, Randall | Corporate officer | Individual | 11/01/2019 | |
| Conner, Gregory | Corporate officer | Individual | 06/03/2021 | |
| Davis, David | Corporate officer | Individual | 08/21/2017 | |
| Mehaffey, Todd | Corporate officer | Individual | 01/31/2022 | |
| Pietrowski, Cristina | Corporate officer | Individual | 01/31/2022 | |
| Prosky, Danny | Corporate officer | Individual | 12/01/2015 | |
| Streiff, Mathieu | Corporate officer | Individual | 12/01/2015 | |
| Trilogy Management Services LLC | Operational/managerial control | Organization | 10/01/2021 | |
| Hayes, Brent | Operational/managerial control | Individual | 11/01/2021 |
As listed in the CMS ownership file, which names owners with a 5% or greater stake and the people and companies with operational or managerial control.
Questions to ask on a visit
Chosen from this home's own inspection record.
- How do you prevent falls and pressure injuries, and how are families told when one happens?Inspectors cited 7 problems in this area, most recently on January 7, 2026: "Provide appropriate treatment and care according to orders, resident’s preferences and goals."
- How do residents and families raise a complaint or grievance, and how fast is it answered?Inspectors cited 5 problems in this area, most recently on September 10, 2025: "Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances."
- Can we see a week of menus and the kitchen, and how are special diets handled?Inspectors cited 3 problems in this area, most recently on January 7, 2026: "Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards."
- How are medications reviewed, and how often are antipsychotic or sedating drugs used?Inspectors cited 3 problems in this area, most recently on September 14, 2023: "Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures."
Other nursing homes nearby
- The Neighborhoods of White Lake White Lake, 2.1 mi · 5 of 5 stars · 7 citations
- The Villa at Green Lake Estates Orchard Lake, 4.5 mi · 1 of 5 stars · 53 citations
- Medilodge of Milford Milford, 5.8 mi · 4 of 5 stars · 25 citations
- Maple Manor Rehab Center of Novi Inc Novi, 6.3 mi · 4 of 5 stars · 20 citations
- The Orchards at Canterbury on the Lake Waterford, 6.5 mi · 1 of 5 stars · 73 citations
- Marvin & Betty Danto Health Care Center West Bloomfield, 6.6 mi · 3 of 5 stars · 47 citations
- West Bloomfield Health and Rehabilitation Center West Bloomfield, 7 mi · 3 of 5 stars · 30 citations
- Notting Hill of West Bloomfield West Bloomfield, 7 mi · 1 of 5 stars · 67 citations
Michigan contacts for a concern about a nursing home
These are the official offices in Michigan. NursingHomeClear cannot take or act on complaints.
- Inspections and complaints: Michigan Department of Licensing and Regulatory Affairs, Bureau of Survey and Certification, Long Term Care Division, the state agency that inspects nursing homes for CMS and takes complaints about care.
- Resident advocate: Michigan Long Term Care Ombudsman Program, 1-866-485-9393. The long-term care ombudsman is a free, confidential advocate for residents and families, set up under the federal Older Americans Act.
- State inspection reports: LARA State Licensing Search, where Michigan publishes its own records on licensed homes.
Common questions
- What is Westlake Health Campus's Medicare star rating?
- CMS rates Westlake Health Campus 4 out of 5 stars overall, with 3 for health inspections, 5 for staffing and 4 for quality measures (CMS data as of September 1, 2026).
- How many deficiencies did Westlake Health Campus get at its last inspection?
- 4 health deficiencies at the standard inspection on January 7, 2026. The Michigan average is 9.9.
- Has Westlake Health Campus been fined?
- CMS lists no fines in the last three years.
- Does Westlake Health Campus accept Medicaid?
- It is certified to take Medicaid (CMS lists it as "Medicare and Medicaid"). Certification does not mean a Medicaid bed is open: ask the admissions office.
- Who owns Westlake Health Campus?
- CMS lists 18 owners and managers, and links the home to Trilogy Health Services. Legal business name: TRILOGY HEALTHCARE OF OAKLAND, LLC.
Sources
- Ratings, staffing and fines: CMS Provider Information, released September 30, 2026, data as of September 1, 2026.
- Citations: CMS Health Deficiencies and Fire Safety Deficiencies.
- Owners: CMS Ownership. Penalties: CMS Penalties.
- Staffing by quarter: CMS Payroll Based Journal Daily Nurse Staffing, April 2025 to March 2026, summed by NursingHomeClear.
- Inspector summaries: CMS Full Statement of Deficiencies (CMS-2567 text), data as of September 1, 2026. Each quote is the part of the statement before the detailed findings.
- Inspection reports with the inspectors' full notes are on this home's Medicare.gov page.
- Something wrong on this page? Ask for a correction. We fix errors in our copy of the data; findings themselves can only be changed by CMS and the state.
- NursingHomeClear is independent and not affiliated with CMS, Medicare or any state agency. This page reports federal records; it does not rate, recommend or endorse any home, and it is not medical or legal advice.