Home / South Carolina / Rock Hill
Willow Brooke Court at Park Pointe Village
2993 Van Valin Drive, Rock Hill, SC 29732 · York County · (803) 980-8605
20 certified beds, about 17 residents a day · Non profit - Corporation · Medicare since 2001
CMS Care Compare ratings, data as of September 1, 2026 · CCN 425375 · See it on Medicare.gov · Compare with other homes
The record in brief
At its most recent standard inspection, on July 9, 2026, inspectors cited 0 health deficiencies (the South Carolina average is 3.7, the national average 9.2).
None of its 2 health citations since September 2023 was rated as actual harm or immediate jeopardy.
CMS lists no fines against this home in the last three years.
Nurses and nurse aides worked 3.81 hours per resident per day, against 3.84 across South Carolina and 3.86 nationally. Registered nurses accounted for 0.91 of those hours.
28.1% of nursing staff left within the year CMS measured (South Carolina average 45.9%).
CMS links it to Acts Retirement-Life Communities, an affiliated group of 27 nursing homes.
Health inspections
Federal rules call for a standard inspection at least every 15 months, plus a visit whenever a complaint is filed. Each mark below is one citation, colored by how serious inspectors rated it. How to read a citation.
Under each citation, the quoted text is the inspector's own summary from the federal statement of deficiencies (CMS form 2567), word for word apart from a privacy scrub; CMS removes residents' and staff names before it publishes the text. The full notes are on Medicare.gov.
Where its citations fall on CMS's grid
CMS rates every citation by how much harm it caused (rows) and how many residents it touched (columns). The count in each box is this home's, across all 2 health citations on file.
July 9, 2026Standard inspection · 0 citations
March 27, 2025Standard inspection · 2 citations
- E The resident has the right to receive notices in a format and a language he or she understands.
Inspectors wroteBased on record review and interviews, the facility failed to ensure residents were informed of their right to have access to names, addresses and telephone numbers of all pertinent state regulatory and informational agencies, resident advocacy groups and information on filing a complaint and or reporting alleged abuse violations. The facility further failed to ensure residents knew where the above information was located within the facility as revealed by 7 of 7 residents during 1 of 1 resident council meetings.
- D Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Inspectors wroteBased on review of the facility policy, observation, interviews and review of the facility assessment, the facility failed to complete and implement a Baseline Care Plan within 48 hours of an admission, for Resident (R)218.
September 22, 2023Standard inspection · 0 citations
Fines and payment denials
CMS lists no fines or payment denials against this home in the last three years. The national average is 0.9 fines per home.
Staffing
Hours of care per resident per day, from the payroll records every home sends CMS. Higher means more staff time with each resident.
| Measure | This home | South Carolina | United States |
|---|---|---|---|
| All nursing staff (RN, LPN and aides) | 3.81 | 3.84 | 3.86 |
| Registered nurses | 0.91 | 0.63 | 0.69 |
| All nursing staff on weekends | 3.71 | 3.33 | 3.42 |
| Nurse aides | 2.29 | ||
| Licensed practical nurses | 0.60 | ||
| Nursing staff turnover (share who left in a year) | 28.1% | 45.9% | 45.8% |
| Registered nurse turnover | 25.0% | 42.1% | 42.9% |
| Administrators who left | 0 |
CMS expects 2.97 hours a day for residents as sick as this home's (its case-mix figure). The staffing star compares the two.
Staffing by quarter, from daily payroll records
Every nursing home sends CMS its staff hours for each day (the Payroll Based Journal). Here they are added up by quarter. The latest quarter is the one behind the figures above. In January to March 2026, nursing staff hours per resident were 3.85 on weekdays and 3.71 on weekends, 4% lower on weekends (nationally, weekends ran 15% lower). Contract or agency staff worked 0.0% of nursing hours, against 5.3% nationally. Total nursing hours per resident went from 4.52 in April to June 2025 to 3.81 in January to March 2026.
| Quarter | All nursing staff | Registered nurses | Weekdays | Weekends | Contract staff share | Days with no RN hours | Residents a day |
|---|---|---|---|---|---|---|---|
| Jan to Mar 2026 | 3.81 | 0.91 | 3.85 | 3.71 | 0.0% | 0 of 90 | 17 |
| Oct to Dec 2025 | 3.93 | 0.92 | 4.03 | 3.66 | 0.0% | 0 of 92 | 17 |
| Jul to Sep 2025 | 4.32 | 1.05 | 4.49 | 3.87 | 0.0% | 0 of 92 | 16 |
| Apr to Jun 2025 | 4.52 | 1.16 | 4.71 | 4.05 | 0.0% | 0 of 91 | 15 |
| United States, Jan to Mar 2026 | 3.75 | 0.62 | 3.92 | 3.33 | 5.3% | 0.5% of days | |
| South Carolina, Jan to Mar 2026 | 3.62 | 0.53 | 3.81 | 3.13 | 7.2% | 0.3% of days |
Hours per resident per day: staff hours in the quarter divided by resident days (the daily census CMS derives from resident assessments). Registered nurses include the director of nursing and RNs with administrative duties; aides include nurse aides in training and medication aides, as in CMS's own staffing measure. How these are calculated.
Quality measures
The measures CMS uses for the quality star. Lower is better for every one of them.
| Measure | This home | South Carolina | US |
|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased Long Stay residents, 2025Q2-2026Q1 | 28.2 | 11.9 | 13.9 |
| Percentage of long-stay residents with a catheter inserted and left in their bladder Long Stay residents, 2025Q2-2026Q1 | 3.0 | 0.6 | 0.8 |
| Percentage of long-stay residents with a urinary tract infection Long Stay residents, 2025Q2-2026Q1 | 0.0 | 1.3 | 1.6 |
| Percentage of long-stay residents experiencing one or more falls with major injury Long Stay residents, 2025Q2-2026Q1 | 0.0 | 3.2 | 3.2 |
| Percentage of short-stay residents who newly received an antipsychotic medication Short Stay residents, 2025Q2-2026Q1 | 0.0 | 1.5 | 1.6 |
| Percentage of long-stay residents whose ability to walk independently worsened Long Stay residents, 2025Q2-2026Q1 | 6.3 | 12.7 | 14.1 |
| Percentage of long-stay residents with pressure ulcers Long Stay residents, 2025Q2-2026Q1 | 0.0 | 5.1 | 4.6 |
| Percentage of long-stay residents who received an antipsychotic medication Long Stay residents, 2025Q2-2026Q1 | 14.3 | 15.3 | 15.4 |
| Percentage of short-stay residents who were rehospitalized after a nursing home admission Short Stay residents, 20250101-20251231 | 17.3 | 24.3 | 23.8 |
| Percentage of short-stay residents who had an outpatient emergency department visit Short Stay residents, 20250101-20251231 | 15.2 | 13.9 | 12.0 |
Owners and operators
Legal business name: ACTS RETIREMENT-LIFE COMMUNITIES INC. CMS links this home to Acts Retirement-Life Communities, a group of 27 nursing homes averaging 4.9 stars overall.
| Name | Role | Type | Share | Since |
|---|---|---|---|---|
| Acts Retirement Services, Inc | Indirect ownership interest | Organization | 03/24/2009 | |
| Acts Retirement-Life Communities Inc | 5% or greater mortgage interest | Organization | 09/01/2018 | |
| Allmond, Susan | Corporate director | Individual | 09/01/2018 | |
| Brod, Kathryn | Corporate director | Individual | 02/15/2024 | |
| Callaway, Warren | Corporate director | Individual | 03/30/2022 | |
| Chamberlain, Linda | Corporate director | Individual | 01/01/2025 | |
| Christiansen, Karen | Corporate director | Individual | 01/01/2020 | |
| Detweiler, Harold | Corporate director | Individual | 09/01/2018 | |
| Esterhai, John | Corporate director | Individual | 09/01/2018 | |
| Gerner, Elric | Corporate director | Individual | 09/01/2018 | |
| Glynn, James | Corporate director | Individual | 01/01/2023 | |
| Grant, Gerald | Corporate director | Individual | 09/01/2018 | |
| Greer, Jason | Corporate director | Individual | 03/30/2022 | |
| Kelly, Michael | Corporate director | Individual | 02/11/2020 | |
| Lammers, John | Corporate director | Individual | 12/15/2020 | |
| Lawson, Daniel | Corporate director | Individual | 06/11/2019 | |
| Mashner, Marvin | Corporate director | Individual | 09/01/2018 | |
| Middlebrooks, Daniel | Corporate director | Individual | 01/01/2023 | |
| Reichard, Dawn | Corporate director | Individual | 06/01/2025 | |
| Ahern, Susan | Corporate officer | Individual | 01/01/2020 | |
| Allmond, Susan | Corporate officer | Individual | 01/01/2025 | |
| Christiansen, Karen | Corporate officer | Individual | 09/01/2018 | |
| Fox, Glenn | Corporate officer | Individual | 09/01/2018 | |
| Gerner, Elric | Corporate officer | Individual | 09/01/2018 | |
| Grant, Gerald | Corporate officer | Individual | 09/01/2018 | |
| Lawson, Daniel | Corporate officer | Individual | 01/01/2025 | |
| Mashner, Marvin | Corporate officer | Individual | 01/01/2025 | |
| Acts Management Services, Inc. | Operational/managerial control | Organization | 01/01/2012 | |
| Acts Retirement-Life Communities Inc | Operational/managerial control | Organization | 01/01/2012 | |
| Acts Retirement-Life Communities Management, LLC | Operational/managerial control | Organization | 12/31/2022 | |
| Ahern, Susan | Operational/managerial control | Individual | 01/01/2020 | |
| Christiansen, Karen | Operational/managerial control | Individual | 09/01/2018 | |
| Fox, Glenn | Operational/managerial control | Individual | 09/01/2018 | |
| Grant, Gerald | Operational/managerial control | Individual | 09/01/2018 | |
| Ahern, Susan | Individual is an owner, partner or trustee of any ADP of the SNF | Individual | 11/11/2025 | |
| U.s. Bank | Trustee of the SNF | Organization | 07/09/2025 | |
| Acts Management Services, Inc. | Adp of the SNF | Organization | 10/09/2025 | |
| Acts Retirement-Life Communities Inc | Adp of the SNF | Organization | 09/01/2018 | |
| Acts Retirement-Life Communities Management, LLC | Adp of the SNF | Organization | 10/02/2025 | |
| Baker Tilly Advisory Group LP | Adp of the SNF | Organization | 02/03/2025 | |
| Baker Tilly Us LLP | Adp of the SNF | Organization | 11/05/2024 | |
| U.s. Bank | Adp of the SNF | Organization | 07/13/2025 | |
| Ahern, Susan | Adp of the SNF | Individual | 01/01/2020 | |
| Christiansen, Karen | Adp of the SNF | Individual | 09/01/2018 | |
| Fox, Glenn | Adp of the SNF | Individual | 09/01/2018 | |
| Franklin, Kaitlin | Adp of the SNF | Individual | 12/13/2021 | |
| Grant, Gerald | Adp of the SNF | Individual | 09/01/2018 | |
| Shah, Romin | Adp of the SNF | Individual | 11/01/2018 |
As listed in the CMS ownership file, which names owners with a 5% or greater stake and the people and companies with operational or managerial control.
Questions to ask on a visit
Chosen from this home's own inspection record.
- How do residents and families raise a complaint or grievance, and how fast is it answered?Inspectors cited 1 problem in this area, most recently on March 27, 2025: "The resident has the right to receive notices in a format and a language he or she understands."
- When is the care plan meeting, and can family attend it?Inspectors cited 1 problem in this area, most recently on March 27, 2025: "Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted"
Other nursing homes nearby
- Pruitthealth- Rock Hill Rock Hill, 2.5 mi · 1 of 5 stars · 22 citations
- White Oak Manor - Rock Hill Rock Hill, 2.8 mi · 3 of 5 stars · 9 citations
- Rock Hill Post Acute Care Center Rock Hill, 3.4 mi · 5 of 5 stars · 7 citations
- Magnolia Manor - Rock Hill Rock Hill, 3.5 mi · 2 of 5 stars · 18 citations
- Westminster Health & Rehab Center Rock Hill, 4 mi · 3 of 5 stars · 11 citations
- White Oak Manor - York York, 8.6 mi · 3 of 5 stars · 7 citations
- The Lodge at Wellmore- Tega Cay Fort Mill, 8.8 mi · 5 of 5 stars · 7 citations
- Pineville Rehabilitation and Living Center Pineville, 14.2 mi · 3 of 5 stars · 36 citations
South Carolina contacts for a concern about a nursing home
These are the official offices in South Carolina. NursingHomeClear cannot take or act on complaints.
- Inspections and complaints: South Carolina Department of Public Health, Healthcare Quality, Nursing Homes, the state agency that inspects nursing homes for CMS and takes complaints about care.
- Resident advocate: South Carolina Long Term Care Ombudsman Program, Department on Aging, 1-800-868-9095. The long-term care ombudsman is a free, confidential advocate for residents and families, set up under the federal Older Americans Act.
- State inspection reports: SC Survey and Certification Public CMS-2567 Search, where South Carolina publishes its own records on licensed homes.
Common questions
- What is Willow Brooke Court at Park Pointe Village's Medicare star rating?
- CMS rates Willow Brooke Court at Park Pointe Village 5 out of 5 stars overall, with 5 for health inspections, 5 for staffing and 5 for quality measures (CMS data as of September 1, 2026).
- How many deficiencies did Willow Brooke Court at Park Pointe Village get at its last inspection?
- 0 health deficiencies at the standard inspection on July 9, 2026. The South Carolina average is 3.7.
- Has Willow Brooke Court at Park Pointe Village been fined?
- CMS lists no fines in the last three years.
- Does Willow Brooke Court at Park Pointe Village accept Medicaid?
- CMS lists it as "Medicare", so it is not certified for Medicaid.
- Who owns Willow Brooke Court at Park Pointe Village?
- CMS lists 48 owners and managers, and links the home to Acts Retirement-Life Communities. Legal business name: ACTS RETIREMENT-LIFE COMMUNITIES INC.
Sources
- Ratings, staffing and fines: CMS Provider Information, released September 30, 2026, data as of September 1, 2026.
- Citations: CMS Health Deficiencies and Fire Safety Deficiencies.
- Owners: CMS Ownership. Penalties: CMS Penalties.
- Staffing by quarter: CMS Payroll Based Journal Daily Nurse Staffing, April 2025 to March 2026, summed by NursingHomeClear.
- Inspector summaries: CMS Full Statement of Deficiencies (CMS-2567 text), data as of September 1, 2026. Each quote is the part of the statement before the detailed findings.
- Inspection reports with the inspectors' full notes are on this home's Medicare.gov page.
- Something wrong on this page? Ask for a correction. We fix errors in our copy of the data; findings themselves can only be changed by CMS and the state.
- NursingHomeClear is independent and not affiliated with CMS, Medicare or any state agency. This page reports federal records; it does not rate, recommend or endorse any home, and it is not medical or legal advice.