Willows of Richmond
2070 Chester Blvd, Richmond, IN 47374 · Wayne County · (765) 962-3543
87 certified beds, about 62 residents a day · Government - County · Medicare and Medicaid since 1984
Certified for Medicaid Certified for Medicare
Overall
2 of 5
Health inspections
2 of 5
Staffing
2 of 5
Quality measures
2 of 5
CMS Care Compare ratings, data as of September 1, 2026 · CCN 155228 · See it on Medicare.gov · Compare with other homes
The record in brief
At its most recent standard inspection, on May 30, 2025, inspectors cited 5 health deficiencies (the Indiana average is 7.2, the national average 9.2).
None of its 21 health citations since March 2023 was rated as actual harm or immediate jeopardy.
CMS lists no fines against this home in the last three years.
Nurses and nurse aides worked 3.16 hours per resident per day, against 3.69 across Indiana and 3.86 nationally. Registered nurses accounted for 0.35 of those hours.
35.8% of nursing staff left within the year CMS measured (Indiana average 45.9%).
Health inspections
Federal rules call for a standard inspection at least every 15 months, plus a visit whenever a complaint is filed. Each mark below is one citation, colored by how serious inspectors rated it. How to read a citation.
Under each citation, the quoted text is the inspector's own summary from the federal statement of deficiencies (CMS form 2567), word for word apart from a privacy scrub; CMS removes residents' and staff names before it publishes the text. The full notes are on Medicare.gov.
403/23
401/24
504/24
106/24
101/25
505/25
110/25
Potential for minimal harm Potential for more than minimal harm Actual harm Immediate jeopardy Found on a complaint visit
Where its citations fall on CMS's grid
CMS rates every citation by how much harm it caused (rows) and how many residents it touched (columns). The count in each box is this home's, across all 21 health citations on file.
Severity
Isolated
Pattern
Widespread
Immediate jeopardy
0J
0K
0L
Actual harm
0G
0H
0I
Potential for more than minimal harm
17D
1E
3F
Potential for minimal harm
0A
0B
0C
October 15, 2025Complaint inspection · 1 citation
- D Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Inspectors wroteBased on interview and record review, the facility failed to assure a grievance was forwarded to the grievance official for a lost item for 1 of 4 residents reviewed for grievances.(Resident B)
May 30, 2025Standard inspection · 5 citations
- F Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Inspectors wroteBased on observation and interview, the facility failed to maintain the kitchen in a sanitary manner with a black substance on the walls lining the dish sink and failed to ensure the walk-in freezer was maintained from ice buildup. This had the potential to affect 49 of 51 residents who consumed food from the kitchen. (Facility)
- D Reasonably accommodate the needs and preferences of each resident.
Inspectors wroteBased on observation, interview, and record review, the facility failed to ensure availability of fluids at the bedside for 1 of 1 resident reviewed for accommodation of needs. (Resident 35)
- D Provide care and assistance to perform activities of daily living for any resident who is unable.
Inspectors wroteBased on observation, interview, and record review, the facility failed to provide assistance with eating for 1 of 3 residents reviewed for activities of daily living (ADLs). (Resident 35)
- D Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Inspectors wroteBased on interview and record review, the facility failed to timely address a resident's documented medication allergy for 1 of 1 resident whose medications were reviewed for allergies. (Resident 40)
- D Provide safe and appropriate respiratory care for a resident when needed.
Inspectors wroteBased on observation, interview, and record review, the facility failed to ensure a resident had an oxygen order for 1 of 2 residents reviewed for respiratory care. (Resident 28)
January 3, 2025Complaint inspection · 1 citation
- D Ensure that residents are free from significant medication errors.
Inspectors wroteBased on interview and record review, the facility failed to ensure 1 of 3 residents reviewed for accuracy of medication receipt, received their medications as ordered by the physician. (Resident F)
June 18, 2024Complaint inspection · 1 citation
- D Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Inspectors wroteBased on interview and record review, the facility failed to maintain resident records that were accurately documented for each resident's oral hygiene and meal intakes for 3 of 3 residents reviewed for Activities of Daily Living (ADL's), specific to meal intakes and oral hygiene. (Residents B, C and D)
April 19, 2024Standard inspection · 5 citations
- E Ensure each resident receives an accurate assessment.
Inspectors wroteBased on interview and record, the facility failed to accurately encode the smoking status/tobacco use of Resident 30, the date of contraindication of a gradual dose reduction (GDR) for Resident 41's antipsychotic medications, the 6 month or less prognosis for Resident 50, the planned status of a discharge for Resident 51, and the utilization of non-invasive mechanical ventilation for Resident 103. This deficient practice affected 5 of 19 residents reviewed for Minimum Data Set (MDS) accuracy.
- D Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Inspectors wroteBased on interview and record review, the facility failed to timely complete and entry tracking record for 1 of 19 residents reviewed for MDS (Minimum Data Set) timeliness. (Resident 154)
- D Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Inspectors wroteBased on interview and record review, the facility failed to ensure care plans were developed for a resident using a bipap machine and insulin (Resident 103), for seizures and anti-seizure medication (Resident 41), and for pain (Resident 5). This affected 3 of 21 residents reviewed for care plans.
- D Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Inspectors wroteBased on interview and record review, the facility failed to assess and document bruising on 1 of 2 residents reviewed for general skin conditions. (Resident 29)
- D Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Inspectors wroteBased on observation, interview and record review the facility failed to implement a physician order of a carrot for a resident's left hand contracture for 1 of 1 resident reviewed for limited Range Of Motion (ROM) (Resident 13).
January 18, 2024Complaint inspection · 4 citations
- F Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Inspectors wroteBased on observation, interview and record review the facility failed to maintain the kitchen in a sanitary manner with food debris between the baseboards and walls, cockroaches walking around on the floor and baseboards loose and in disrepair this had the potential to affect 50 of 50 residents who ate their meals from the kitchen.
- F Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Inspectors wroteBased on observation, interview and record review the facility failed to maintain an effective pest control program to prevent the facility from being free of cockroaches this had the potential to affect 51 of 51 residents residing at the facility.
- D Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Inspectors wroteBased on observation and interview the facility failed to maintain the dining room in a clean and sanitary manner for 1 of 1 observation.
- D Dispose of garbage and refuse properly.
Inspectors wroteBased on observation, interview and record review the facility failed to keep 4 of 4 dumpster lids closed and failed to keep the area around the 4 dumpster free from food and trash for 1 of 1 observations.
March 17, 2023Standard inspection · 4 citations
- D Reasonably accommodate the needs and preferences of each resident.
Inspectors wroteBased on observation, interview and record review the facility failed to keep a resident's call light and water within reach for 1 of 1 residents reviewed for accommodation of needs (Resident 1).
- D Provide care and assistance to perform activities of daily living for any resident who is unable.
Inspectors wroteBased on observation, interview and record review the facility to assist dependent residents with nail care to ensure fingernails were kept short, clean and free of rough edges for 3 of 4 residents reviewed for Activities of Daily Living (ADL) (Resident 6, Resident 15, and Resident 1).
- D Post nurse staffing information every day.
Inspectors wroteBased on interview and observation, the facility failed to post the nursing daily staffing sheet for 1 of 6 days reviewed during the survey.
- D Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Inspectors wroteBased on interview and record review the facility failed to ensure medication recommendations from pharmacy was received and conveyed timely to the attending physician and failed to document a clinical contraindicating for refusing a gradual dose reduction (GDR) for 3 of 5 residents reviewed for medications (Resident 6, Resident 42 and Resident 25).
Fire safety inspections
14 fire safety citations on file: 7 on May 30, 2025, 2 on April 19, 2024, 5 on March 17, 2023.
Every fire safety citation14 citations
- F Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
- E Keep aisles, corridors, and exits free of obstruction in case of emergency.
- E Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
- E Install corridor and hallway doors that block smoke.
- E Have properly installed electrical wiring and gas equipment.
- D Provide properly protected cooking facilities.
- D Have proper medical gas storage and administration areas.
- E Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
- E Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
- F Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
- E Provide properly protected cooking facilities.
- E Inspect, test, and maintain automatic sprinkler systems.
- E Ensure that waiting areas, nurse’s stations, gift shops, and cooking facilities, open to the corridor are properly protected.
- E Ensure proper usage of power strips and extension cords.
Fines and payment denials
CMS lists no fines or payment denials against this home in the last three years. The national average is 0.9 fines per home.
Staffing
Hours of care per resident per day, from the payroll records every home sends CMS. Higher means more staff time with each resident.
| Measure | This home | Indiana | United States |
|---|---|---|---|
| All nursing staff (RN, LPN and aides) | 3.16 | 3.69 | 3.86 |
| Registered nurses | 0.35 | 0.67 | 0.69 |
| All nursing staff on weekends | 2.45 | 3.25 | 3.42 |
| Nurse aides | 1.98 | ||
| Licensed practical nurses | 0.84 | ||
| Nursing staff turnover (share who left in a year) | 35.8% | 45.9% | 45.8% |
| Registered nurse turnover | 20.0% | 40.3% | 42.9% |
| Administrators who left | 0 |
CMS expects 4.75 hours a day for residents as sick as this home's (its case-mix figure). The staffing star compares the two.
Staffing by quarter, from daily payroll records
Every nursing home sends CMS its staff hours for each day (the Payroll Based Journal). Here they are added up by quarter. The latest quarter is the one behind the figures above. In January to March 2026, nursing staff hours per resident were 3.45 on weekdays and 2.45 on weekends, 29% lower on weekends (nationally, weekends ran 15% lower). Contract or agency staff worked 0.6% of nursing hours, against 5.3% nationally. Total nursing hours per resident went from 3.65 in April to June 2025 to 3.16 in January to March 2026.
| Quarter | All nursing staff | Registered nurses | Weekdays | Weekends | Contract staff share | Days with no RN hours | Residents a day |
|---|---|---|---|---|---|---|---|
| Jan to Mar 2026 | 3.16 | 0.35 | 3.45 | 2.45 | 0.6% | 0 of 90 | 62 |
| Oct to Dec 2025 | 3.27 | 0.31 | 3.56 | 2.54 | 0.0% | 0 of 92 | 60 |
| Jul to Sep 2025 | 3.26 | 0.36 | 3.49 | 2.67 | 0.0% | 0 of 92 | 58 |
| Apr to Jun 2025 | 3.65 | 0.54 | 3.97 | 2.83 | 0.5% | 0 of 91 | 52 |
| United States, Jan to Mar 2026 | 3.75 | 0.62 | 3.92 | 3.33 | 5.3% | 0.5% of days | |
| Indiana, Jan to Mar 2026 | 3.63 | 0.62 | 3.80 | 3.19 | 3.4% | 0.4% of days |
Hours per resident per day: staff hours in the quarter divided by resident days (the daily census CMS derives from resident assessments). Registered nurses include the director of nursing and RNs with administrative duties; aides include nurse aides in training and medication aides, as in CMS's own staffing measure. How these are calculated.
Quality measures
The measures CMS uses for the quality star. Lower is better for every one of them.
| Measure | This home | Indiana | US |
|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased Long Stay residents, 2025Q2-2026Q1 | 44.2 | 11.0 | 13.9 |
| Percentage of long-stay residents with a catheter inserted and left in their bladder Long Stay residents, 2025Q2-2026Q1 | 0.0 | 0.4 | 0.8 |
| Percentage of long-stay residents with a urinary tract infection Long Stay residents, 2025Q2-2026Q1 | 0.0 | 1.1 | 1.6 |
| Percentage of long-stay residents experiencing one or more falls with major injury Long Stay residents, 2025Q2-2026Q1 | 3.0 | 3.9 | 3.2 |
| Percentage of short-stay residents who newly received an antipsychotic medication Short Stay residents, 2025Q2-2026Q1 | 0.0 | 1.2 | 1.6 |
| Percentage of long-stay residents whose ability to walk independently worsened Long Stay residents, 2025Q2-2026Q1 | 21.8 | 11.9 | 14.1 |
| Percentage of long-stay residents with pressure ulcers Long Stay residents, 2025Q2-2026Q1 | 2.6 | 3.6 | 4.6 |
| Percentage of long-stay residents who received an antipsychotic medication Long Stay residents, 2025Q2-2026Q1 | 27.3 | 13.6 | 15.4 |
| Percentage of short-stay residents who were rehospitalized after a nursing home admission Short Stay residents, 20250101-20251231 | 32.6 | 22.2 | 23.8 |
| Percentage of short-stay residents who had an outpatient emergency department visit Short Stay residents, 20250101-20251231 | 16.4 | 10.8 | 12.0 |
| Number of hospitalizations per 1000 long-stay resident days Long Stay residents, 20250101-20251231 | 1.1 | 1.6 | 1.9 |
| Number of outpatient emergency department visits per 1000 long-stay resident days Long Stay residents, 20250101-20251231 | 1.1 | 1.4 | 1.8 |
Owners and operators
Legal business name: HENRY COUNTY MEMORIAL HOSPITAL.
| Name | Role | Type | Share | Since |
|---|---|---|---|---|
| Henry County Memorial Hospital | 5% or greater direct ownership interest | Organization | 100% | 01/01/2012 |
| Dynes, Sheldon | Corporate director | Individual | 01/01/2012 | |
| Pidgeon, John | Corporate director | Individual | 01/01/2012 | |
| Shore, Marion | Corporate director | Individual | 01/01/2012 | |
| Ware, Deborah | Corporate director | Individual | 08/27/2021 | |
| Ring, Brian | Corporate officer | Individual | 08/01/2022 | |
| Richmond in Operating Company, LLC | Operational/managerial control | Organization | 07/01/2023 | |
| Frankel, Israel | Operational/managerial control | Individual | 01/08/2025 | |
| Goodwin, Merry | Operational/managerial control | Individual | 09/03/2018 | |
| Reis, James | Operational/managerial control | Individual | 07/01/2023 | |
| Richmond in Operating Company, LLC | Adp of the SNF | Organization | 01/13/2025 | |
| Frankel, Israel | Adp of the SNF | Individual | 01/13/2025 | |
| Goodwin, Merry | Adp of the SNF | Individual | 09/03/2018 | |
| Reis, James | Adp of the SNF | Individual | 07/31/2023 |
As listed in the CMS ownership file, which names owners with a 5% or greater stake and the people and companies with operational or managerial control.
Questions to ask on a visit
Chosen from this home's own inspection record.
- How do you prevent falls and pressure injuries, and how are families told when one happens?Inspectors cited 6 problems in this area, most recently on May 30, 2025: "Provide care and assistance to perform activities of daily living for any resident who is unable."
- How do residents and families raise a complaint or grievance, and how fast is it answered?Inspectors cited 4 problems in this area, most recently on October 15, 2025: "Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances."
- When is the care plan meeting, and can family attend it?Inspectors cited 4 problems in this area, most recently on June 18, 2024: "Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards."
- Can we see a resident room, a shower room and the dining room on this visit?Inspectors cited 2 problems in this area, most recently on May 30, 2025: "Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public."
- Who is on the floor on Saturday and Sunday, and how many residents does each aide care for?Weekend nurse staffing here was 2.45 hours per resident per day, below the Indiana average of 3.25.
Other nursing homes nearby
- Rosebud Village Richmond, 0 mi · 3 of 5 stars · 21 citations
- Springs of Richmond, the Richmond, 0.5 mi · 3 of 5 stars · 35 citations
- Brickyard Healthcare - Richmond Care Center Richmond, 2.7 mi · 1 of 5 stars · 59 citations
- Forest Park Health Campus Richmond, 3.4 mi · 3 of 5 stars · 16 citations
- Arbor Trace Health & Living Community Richmond, 3.8 mi · 5 of 5 stars · 18 citations
- Brickyard Healthcare - Golden Rule Care Center Richmond, 4.4 mi · 1 of 5 stars · 45 citations
- Ambassador Healthcare Centerville, 5.8 mi · 2 of 5 stars · 41 citations
- Vancrest Health Care Center of Eaton Eaton, 14.5 mi · 3 of 5 stars · 12 citations
Indiana contacts for a concern about a nursing home
These are the official offices in Indiana. NursingHomeClear cannot take or act on complaints.
- Inspections and complaints: Indiana Department of Health, Division of Long-Term Care, the state agency that inspects nursing homes for CMS and takes complaints about care.
- Resident advocate: Indiana Long-Term Care Ombudsman Program, 800-622-4484. The long-term care ombudsman is a free, confidential advocate for residents and families, set up under the federal Older Americans Act.
- State inspection reports: Indiana Department of Health, Nursing Home Report Cards, where Indiana publishes its own records on licensed homes.
Common questions
- What is Willows of Richmond's Medicare star rating?
- CMS rates Willows of Richmond 2 out of 5 stars overall, with 2 for health inspections, 2 for staffing and 2 for quality measures (CMS data as of September 1, 2026).
- How many deficiencies did Willows of Richmond get at its last inspection?
- 5 health deficiencies at the standard inspection on May 30, 2025. The Indiana average is 7.2.
- Has Willows of Richmond been fined?
- CMS lists no fines in the last three years.
- Does Willows of Richmond accept Medicaid?
- It is certified to take Medicaid (CMS lists it as "Medicare and Medicaid"). Certification does not mean a Medicaid bed is open: ask the admissions office.
- Who owns Willows of Richmond?
- CMS lists 14 owners and managers. Legal business name: HENRY COUNTY MEMORIAL HOSPITAL.
Sources
- Ratings, staffing and fines: CMS Provider Information, released September 30, 2026, data as of September 1, 2026.
- Citations: CMS Health Deficiencies and Fire Safety Deficiencies.
- Owners: CMS Ownership. Penalties: CMS Penalties.
- Staffing by quarter: CMS Payroll Based Journal Daily Nurse Staffing, April 2025 to March 2026, summed by NursingHomeClear.
- Inspector summaries: CMS Full Statement of Deficiencies (CMS-2567 text), data as of September 1, 2026. Each quote is the part of the statement before the detailed findings.
- Inspection reports with the inspectors' full notes are on this home's Medicare.gov page.
- Something wrong on this page? Ask for a correction. We fix errors in our copy of the data; findings themselves can only be changed by CMS and the state.
- NursingHomeClear is independent and not affiliated with CMS, Medicare or any state agency. This page reports federal records; it does not rate, recommend or endorse any home, and it is not medical or legal advice.