Wood Aven Health and Rehabilitation
1821 N 4th Ave, Wausau, WI 54401 · Marathon County · (715) 675-9451
82 certified beds, about 71 residents a day · For profit - Limited Liability company · Medicare and Medicaid since 1993
CMS Care Compare ratings, data as of September 1, 2026 · CCN 525503 · See it on Medicare.gov · Compare with other homes
The record in brief
At its most recent standard inspection, on April 1, 2026, inspectors cited 9 health deficiencies (the Wisconsin average is 9.5, the national average 9.2).
Of 18 health citations since November 2023, 1 was rated as actual harm or immediate jeopardy to residents.
CMS lists no fines against this home in the last three years.
Nurses and nurse aides worked 3.90 hours per resident per day, against 4.21 across Wisconsin and 3.86 nationally. Registered nurses accounted for 1.16 of those hours.
60.2% of nursing staff left within the year CMS measured (Wisconsin average 46.9%).
CMS links it to The Ensign Group, an affiliated group of 344 nursing homes.
Health inspections
Federal rules call for a standard inspection at least every 15 months, plus a visit whenever a complaint is filed. Each mark below is one citation, colored by how serious inspectors rated it. How to read a citation.
Under each citation, the quoted text is the inspector's own summary from the federal statement of deficiencies (CMS form 2567), word for word apart from a privacy scrub; CMS removes residents' and staff names before it publishes the text. The full notes are on Medicare.gov.
Where its citations fall on CMS's grid
CMS rates every citation by how much harm it caused (rows) and how many residents it touched (columns). The count in each box is this home's, across all 18 health citations on file.
July 22, 2026Complaint inspection · 1 citation
- D Provide and implement an infection prevention and control program.
Inspectors wroteBased on observation, interview and record review, the facility has not established an infection prevention and control program designed to provide a safe, sanitary, and comfortable environment and to help prevent the development and transmission of communicable diseases and infections staff did not complete hand hygiene per standards of practice during wound care for 2 of 3 residents (R2 and R3). Evidenced by: The facility policy titled Hand Hygiene, revised 3-2026, states in part: 2. Use an alcohol-based hand rub containing at least 62% alcohol. for the following situations. b. Before and after direct contact with residents. d. Before performing any non-surgical invasive procedures. g. Before handling clean or soiled dressings, gauze pads, etc. i. After contact with a resident's intact skin. Example 1R2 was admitted to the facility on [DATE]. [...]
May 27, 2026Complaint inspection · 1 citation
- D Ensure each resident’s drug regimen must be free from unnecessary drugs.
Inspectors wroteBased on interview and record review, the facility did not ensure residents were free from unnecessary medications for 1 of 3 residents (R) reviewed for medication errors (R2). R2 received Metformin (a medication to treat diabetes) for 8 days. R2 does not have a diagnosis of diabetes.
April 1, 2026Standard inspection · 9 citations
- E Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Inspectors wroteBased on interview and record review, the facility did not ensure 4 of 5 residents (R1, R8, R19, and R67) or their representatives received the proper notice of transfer, reason for transfer, and ombudsman notification.-Facility did not have a specific reason for the transfer notice for R1, R8, R19, and R67.-Facility did not notify the ombudsman of R8, R19, and R67's transfers to the hospital.
- D Allow residents to self-administer drugs if determined clinically appropriate.
Inspectors wroteBased on observation, interview and record review, the facility did not determine if self-administration of medications was clinically appropriate for 1 resident (R7) out of 3 residents reviewed for self-administration of medications in a sample of 17 residents. The facility did not ensure the interdisciplinary team (IDT) assessed and determined R7 was clinically appropriate to self-administer prescription topical creams and inhalers, located in R7's room and at bedside. This could result in an adverse event happening because of R7 incorrectly self-administering medications.
- D Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Inspectors wroteBased on interview and record review, the facility did not notify the provider of changes in condition for 1 of 17 residents (R19) reviewed. This is evidenced by:The facility's Standing Orders, most recently reviewed and approved by the Medical Director on 03/05/26, states, Please follow these standing orders unless otherwise indicated by healthcare provider. Provider Notification: Systolic Blood Pressure less than 90 or greater than 200. R19 was admitted to the facility on [DATE] with diagnoses that include cognitive communication deficit, acquired absence of right leg above knee, chronic kidney disease stage 3. R19's most recent quarterly Minimum Data Set (MDS) assessment, dated 03/18/26, noted a Brief Interview for Mental Status (BIMS) score of 15, indicating cognition intact. Surveyor reviewed R19's vital signs:*10/24/25, R19's blood pressure (BP) was documented as 83/50. [...]
- D Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Inspectors wroteBased on record review and interview, the facility did not implement policy and procedures related to screening employees for a prior history of abuse, neglect, exploitation of residents, or misappropriation of resident property for 2 of 8 employees reviewed. -The facility did not ensure their abuse policy was implemented when two employees' Background Information Disclosures (BID) did not include results from the Department of Justice (DOJ) and Integrated Background Information System (IBIS) before Certified Nursing Assistant (CNA) P and Facility Driver O started working for the facility.
- D Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Inspectors wroteBased on observation, interview and record review, the facility did not ensure the resident's environment remains as free of accident hazards as possible for 1 out of 4 residents (R44). Staff transferred R44 with the incorrect mechanical lift resulting in a fall after Occupational Therapy (OT)'s recommendations for transfer were ordered. R44's care plan was not updated with transfer changes in a timely fashion.
- D Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Inspectors wroteBased on observation, interview, and record review, the facility did not ensure a resident who is continent of bladder on admission receives services and assistance to maintain bladder function as possible for 1 of 5 residents (R54). The facility did not ensure an accurate bowel and bladder assessment completed upon admission to determine an appropriate toileting program or plan in place to manage current urinary status or regain/maintain urinary continence status. The facility policy titled Bowel and Bladder Assessment last revised 03/26 states: It is the policy of this facility to provide the resident who is incontinent of bowel and/or bladder the appropriate treatment and services to prevent urinary tract infections and to restore as much normal bladder function as possible. Under the section titled Purpose states: [...]
- D Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Inspectors wroteBased on interview and record review, the facility did not ensure residents who were fed by enteral means received the appropriate treatment and services to prevent complications for 2 of 2 residents (R10 and R55). The facility's policy and procedure included a method that is no longer recognized as a nationally accepted standard of practice. Staff were unable to provide a reference to a nationally recognized standard of practice used to develop their policy and procedure. Facility staff were observed using auscultation as it may not provide accurate results. R55 and R10's tube placement was checked using auscultation. This is evidenced by: Facility's policy titled, Gastrostomy Tube Care and Management, with a reviewed date of 03/2026, states in part: Policy: It is the policy of this facility to provide proper care and maintenance of gastrostomy tubes. Procedure: 4. [...]
- D Ensure that residents are free from significant medication errors.
Inspectors wroteBased on observation, interview and record review, the facility did not ensure that residents are free from significant medication errors for 1 of 17 residents (R55) R55 was not administered medication for bowel regimen based on physician orders. R55 was admitted to the facility on [DATE] with diagnoses of dysphagia, amyotrophic lateral sclerosis (ALS,) pneumonitis due to inhalation of food and vomit, hemiplegia and hemiparesis following cerebral infarction affecting left non-dominant side. R55's physician orders dated 03/24/2026 state: Metamucil Oral Powder 48.57 % (Psyllium) Give 1 Tbsp via PEG-Tube one time a day for loose stools mixed in 4-8 ounces free water. R55's record shows last bowel movement was documented on 3/28/26 at 19:45 7:45 PM of incontinent small formed soft/normal stool. [...]
- D Provide and implement an infection prevention and control program.
Inspectors wroteBased on observation, interview, and record review, the facility did not maintain an infection prevention program designed to provide a safe and sanitary environment to prevent the transmission of communicable disease and infection for 3 of 17 sampled residents (R7, R43, and R31). Staff did not implement enhanced barrier precautions for R7 and R43. Staff did not perform hand hygiene during R31's medication administration. The facility policy, titled Enhanced Barrier Precautions, dated 03/24/2026, states, Initiation of Enhanced Barrier Precautions (EBP), the facility will have the discretion in using EBP for residents who do not have a chronic wound.an order for enhanced barrier precautions will be obtained for residents with any of the following: [...]
December 23, 2025Complaint inspection · 1 citation
- D Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Inspectors wroteBased on interviews, record review, and policy review, the facility failed to administer medications as scheduled for one of two residents (Resident (R) 1) reviewed for pharmacy services out of a total sample of six residents. The failure to acquire and administer routine medications to R1 had the potential for unrelieved pain and adverse consequences.
March 26, 2025Complaint inspection · 1 citation
- D Respond appropriately to all alleged violations.
Inspectors wroteBased on interview and policy review, the facility did not ensure allegations of mistreatment were thoroughly investigated for 1 of 1 (R3) resident reviewed. Certified Nursing Assistant (CNA) C made a comment about the way R3 smelled, allegedly stating R3 needed a bath because he smells like he came out of a barn. The facility investigation did not include all nursing staff working R3's rehabilitation unit during the time of the reported incident. This is evidenced by: The facility policy, Resident Rights-Abuse Prevention, which was not dated, included in part: Policy: It is the policy of this facility that each resident has the right to be free from abuse .Residents must not be subjected to abuse by anyone . Procedures: Investigation-All identified events are reported to the Administrator/Designee immediately and will be thoroughly investigated. The investigation shall consist of: 5. [...]
January 8, 2025Standard inspection · 3 citations
- G Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Inspectors wroteBased on interview and record review, the facility did not ensure that a resident (R) received treatment and care in accordance with professional standards of practice for 1 out of 18 residents sampled. (R321) R321 has a history of daily opiate use and constipation. The facility bowel protocol was not followed or a thorough GI assessment completed, causing actual harm to R321. R321 was hospitalized with severe pain and was admitted with a fecal impaction.
- F Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Inspectors wroteBased on observation, record review and interview, the facility did not allow clean dishes sufficient time to air dry or store the clean dishes in a manner to prevent potential contamination. The facility practice has the potential to affect all 76 residents. This is evidenced by: The facility policy tilted Dishwashing and Ware Washing which was not dated was requested and received by Surveyor. The policy in part read: Objective: To ensure cleaning, sanitization and infection control in the dishwashing area to promote food safety, prevent contamination and minimize the risk of spreading infections. Washing (Mechanical or Manual): Dish Drying: ~Dishes, utensils and cookware will be allowed to air dry completely on clean, sanitized racks or drying shelves. Inverting Dishes: Inversion: [...]
- D Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Inspectors wroteBased on observation, interview and record review, the facility did not effectively monitor psychotropic medications to ensure residents are receiving the lowest possible effective dose. The facility practice had the potential to affect 1 of 5 residents reviewed for unnecessary medications (R19). This is evidenced by: Surveyor requested and reviewed the facility policy titled Psychoactive Medications dated as most recently reviewed on 12/2024. The policy in part read: Policy: It is the policy of this facility to maintain every resident's right to be free from the use of psychoactive medication. ~Psychoactive medications .are to be administered only when required to treat the residents' medical symptoms. [...]
November 30, 2023Standard inspection · 2 citations
- D Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Inspectors wroteBased on observation, interview and record review, the facility did not provide measures to prevent and treat Pressure Injuries (PI) while completing wound care for a PI, ensure that pressure relieving air mattress was operational and in continuous working order, and did not document pressure injury assessment including wound staging at least weekly for R12, R31 was not provided off-loading of pressure or repositioned timely. The facility practices had the potential to affect 2 of 3 (R12 and R31) residents reviewed for pressure injuries. This is evidenced by: Example 1 Surveyor reviewed facility policy titled, Prevention and Treatment of Skin Breakdown, noting NPUAP as reference included, in part: Those residents' who experience a break in skin integrity or wounds are provided care and service to heal the skin according to professional standards of care. [...]
- D Provide and implement an infection prevention and control program.
Inspectors wroteBased on observation, interview and policy review, the facility did not establish and maintain an infection prevention and control program when staff did not offer hand hygiene prior to meal service for 3 of 8 residents (R) R209, R210 and R214, or provide wound care in a manner to prevent infection for (R) 42.
Fire safety inspections
23 fire safety citations on file: 3 on April 1, 2026, 13 on January 8, 2025, 7 on November 30, 2023.
Every fire safety citation23 citations
- F Inspect, test, and maintain automatic sprinkler systems.
- F To conduct inspection, testing and maintenance of fire doors by qualified individuals.
- E Properly select, install, inspect, or maintain portable fire extinguishes.
- F Address patient/client population and determine types of services needed.
- F Develop Emergency Preparedness policies and procedures.
- F Conduct testing and exercise requirements.
- F Have approved installation, maintenance and testing program for fire alarm systems.
- F Inspect, test, and maintain automatic sprinkler systems.
- F To conduct inspection, testing and maintenance of fire doors by qualified individuals.
- F Meet requirements for the installation and maintenance of electrical systems.
- F Have generator or other power source capable of supplying service within 10 seconds.
- E Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
- E Install corridor and hallway doors that block smoke.
- E Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
- E Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
- D Have properly installed electrical wiring and gas equipment.
- E Have properly installed electrical wiring and gas equipment.
- E Have simulated fire drills held at unexpected times.
- D Have properly located and lighted "Exit" signs.
- D Follow proper procedures when the fire alarm was out of service for more than 4 hours.
- D Properly select, install, inspect, or maintain portable fire extinguishes.
- D Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
- D Ensure proper usage of power strips and extension cords.
Fines and payment denials
CMS lists no fines or payment denials against this home in the last three years. The national average is 0.9 fines per home.
Staffing
Hours of care per resident per day, from the payroll records every home sends CMS. Higher means more staff time with each resident.
| Measure | This home | Wisconsin | United States |
|---|---|---|---|
| All nursing staff (RN, LPN and aides) | 3.90 | 4.21 | 3.86 |
| Registered nurses | 1.16 | 0.99 | 0.69 |
| All nursing staff on weekends | 3.29 | 3.77 | 3.42 |
| Nurse aides | 2.21 | ||
| Licensed practical nurses | 0.53 | ||
| Nursing staff turnover (share who left in a year) | 60.2% | 46.9% | 45.8% |
| Registered nurse turnover | 50.0% | 39.7% | 42.9% |
| Administrators who left | 2 |
CMS expects 3.43 hours a day for residents as sick as this home's (its case-mix figure). The staffing star compares the two.
Staffing by quarter, from daily payroll records
Every nursing home sends CMS its staff hours for each day (the Payroll Based Journal). Here they are added up by quarter. The latest quarter is the one behind the figures above. In January to March 2026, nursing staff hours per resident were 4.15 on weekdays and 3.29 on weekends, 21% lower on weekends (nationally, weekends ran 15% lower). Contract or agency staff worked 9.3% of nursing hours, against 5.3% nationally. Total nursing hours per resident went from 3.86 in April to June 2025 to 3.90 in January to March 2026.
| Quarter | All nursing staff | Registered nurses | Weekdays | Weekends | Contract staff share | Days with no RN hours | Residents a day |
|---|---|---|---|---|---|---|---|
| Jan to Mar 2026 | 3.90 | 1.16 | 4.15 | 3.29 | 9.3% | 0 of 90 | 71 |
| Oct to Dec 2025 | 3.74 | 1.07 | 3.95 | 3.18 | 2.1% | 0 of 92 | 77 |
| Jul to Sep 2025 | 4.00 | 1.08 | 4.25 | 3.34 | 3.7% | 0 of 92 | 73 |
| Apr to Jun 2025 | 3.86 | 1.10 | 4.11 | 3.24 | 5.5% | 0 of 91 | 76 |
| United States, Jan to Mar 2026 | 3.75 | 0.62 | 3.92 | 3.33 | 5.3% | 0.5% of days | |
| Wisconsin, Jan to Mar 2026 | 4.19 | 0.95 | 4.36 | 3.74 | 8.8% | 0.3% of days |
Hours per resident per day: staff hours in the quarter divided by resident days (the daily census CMS derives from resident assessments). Registered nurses include the director of nursing and RNs with administrative duties; aides include nurse aides in training and medication aides, as in CMS's own staffing measure. How these are calculated.
Quality measures
The measures CMS uses for the quality star. Lower is better for every one of them.
| Measure | This home | Wisconsin | US |
|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased Long Stay residents, 2025Q2-2026Q1 | 14.9 | 16.1 | 13.9 |
| Percentage of long-stay residents with a catheter inserted and left in their bladder Long Stay residents, 2025Q2-2026Q1 | 0.7 | 2.1 | 0.8 |
| Percentage of long-stay residents with a urinary tract infection Long Stay residents, 2025Q2-2026Q1 | 4.3 | 2.6 | 1.6 |
| Percentage of long-stay residents experiencing one or more falls with major injury Long Stay residents, 2025Q2-2026Q1 | 2.5 | 3.3 | 3.2 |
| Percentage of short-stay residents who newly received an antipsychotic medication Short Stay residents, 2025Q2-2026Q1 | 1.0 | 1.2 | 1.6 |
| Percentage of long-stay residents whose ability to walk independently worsened Long Stay residents, 2025Q2-2026Q1 | 25.8 | 18.4 | 14.1 |
| Percentage of long-stay residents with pressure ulcers Long Stay residents, 2025Q2-2026Q1 | 4.8 | 5.0 | 4.6 |
| Percentage of long-stay residents who received an antipsychotic medication Long Stay residents, 2025Q2-2026Q1 | 16.9 | 15.8 | 15.4 |
| Percentage of short-stay residents who were rehospitalized after a nursing home admission Short Stay residents, 20250101-20251231 | 21.7 | 23.1 | 23.8 |
| Percentage of short-stay residents who had an outpatient emergency department visit Short Stay residents, 20250101-20251231 | 14.5 | 15.5 | 12.0 |
| Number of hospitalizations per 1000 long-stay resident days Long Stay residents, 20250101-20251231 | 1.2 | 1.7 | 1.9 |
| Number of outpatient emergency department visits per 1000 long-stay resident days Long Stay residents, 20250101-20251231 | 0.6 | 2.3 | 1.8 |
Owners and operators
Legal business name: RIVER HAWK HEALTHCARE LLC. CMS links this home to The Ensign Group, a group of 344 nursing homes averaging 3.2 stars overall.
| Name | Role | Type | Share | Since |
|---|---|---|---|---|
| Nichols, Steven | Managing control - governing body | Individual | 11/01/2024 | |
| Spaulding, Jared | Managing control - governing body | Individual | 11/27/2024 | |
| Brauer, Amy | Corporate officer | Individual | 07/25/2024 | |
| Burnam, Soon | Corporate officer | Individual | 07/25/2024 | |
| Jorgensen, David | Corporate officer | Individual | 07/25/2024 | |
| Sato, Ami | Corporate officer | Individual | 09/09/2024 | |
| Nichols, Steven | Operational/managerial control | Individual | 11/01/2024 | |
| Spaulding, Jared | Operational/managerial control | Individual | 11/27/2024 | |
| Nichols, Steven | Adp of the SNF | Individual | 11/01/2024 | |
| Spaulding, Jared | Adp of the SNF | Individual | 03/14/2025 |
As listed in the CMS ownership file, which names owners with a 5% or greater stake and the people and companies with operational or managerial control.
Questions to ask on a visit
Chosen from this home's own inspection record.
- How do you prevent falls and pressure injuries, and how are families told when one happens?Inspectors cited 5 problems in this area, most recently on April 1, 2026: "Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents."
- How are medications reviewed, and how often are antipsychotic or sedating drugs used?Inspectors cited 4 problems in this area, most recently on May 27, 2026: "Ensure each resident’s drug regimen must be free from unnecessary drugs."
- What changed in infection control since the last inspection, and who on staff is the infection preventionist?Inspectors cited 3 problems in this area, most recently on July 22, 2026: "Provide and implement an infection prevention and control program."
- How do residents and families raise a complaint or grievance, and how fast is it answered?Inspectors cited 3 problems in this area, most recently on April 1, 2026: "Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies."
- Who is on the floor on Saturday and Sunday, and how many residents does each aide care for?Weekend nurse staffing here was 3.29 hours per resident per day, below the Wisconsin average of 3.77.
- How long has the current administrator been here?CMS counts 2 administrators who left in the period it measured.
Other nursing homes nearby
- Amethyst Health of Wausau Wausau, 1.6 mi · 1 of 5 stars · 45 citations
- Wausau Manor Health Services Wausau, 2.2 mi · 4 of 5 stars · 17 citations
- North Central Health Care Wausau, 2.8 mi · 2 of 5 stars · 20 citations
- Rennes Health and Rehab Center-Weston Weston, 7.3 mi · 5 of 5 stars · 8 citations
- Pride Tlc Therapy and Living Campus Weston, 7.7 mi · 5 of 5 stars · 9 citations
- Pine Crest Health and Memory Care Merrill, 13.6 mi · 3 of 5 stars · 20 citations
Wisconsin contacts for a concern about a nursing home
These are the official offices in Wisconsin. NursingHomeClear cannot take or act on complaints.
- Inspections and complaints: Wisconsin Department of Health Services, Division of Quality Assurance, Nursing Homes, the state agency that inspects nursing homes for CMS and takes complaints about care.
- Resident advocate: Wisconsin Board on Aging and Long Term Care, Ombudsman Program, 1-800-815-0015. The long-term care ombudsman is a free, confidential advocate for residents and families, set up under the federal Older Americans Act.
- State inspection reports: Wisconsin DHS Provider Search (Survey History), where Wisconsin publishes its own records on licensed homes.
Common questions
- What is Wood Aven Health and Rehabilitation's Medicare star rating?
- CMS rates Wood Aven Health and Rehabilitation 3 out of 5 stars overall, with 3 for health inspections, 4 for staffing and 4 for quality measures (CMS data as of September 1, 2026).
- How many deficiencies did Wood Aven Health and Rehabilitation get at its last inspection?
- 9 health deficiencies at the standard inspection on April 1, 2026. The Wisconsin average is 9.5.
- Has Wood Aven Health and Rehabilitation been fined?
- CMS lists no fines in the last three years.
- Does Wood Aven Health and Rehabilitation accept Medicaid?
- It is certified to take Medicaid (CMS lists it as "Medicare and Medicaid"). Certification does not mean a Medicaid bed is open: ask the admissions office.
- Who owns Wood Aven Health and Rehabilitation?
- CMS lists 10 owners and managers, and links the home to The Ensign Group. Legal business name: RIVER HAWK HEALTHCARE LLC.
Sources
- Ratings, staffing and fines: CMS Provider Information, released September 30, 2026, data as of September 1, 2026.
- Citations: CMS Health Deficiencies and Fire Safety Deficiencies.
- Owners: CMS Ownership. Penalties: CMS Penalties.
- Staffing by quarter: CMS Payroll Based Journal Daily Nurse Staffing, April 2025 to March 2026, summed by NursingHomeClear.
- Inspector summaries: CMS Full Statement of Deficiencies (CMS-2567 text), data as of September 1, 2026. Each quote is the part of the statement before the detailed findings.
- Inspection reports with the inspectors' full notes are on this home's Medicare.gov page.
- Something wrong on this page? Ask for a correction. We fix errors in our copy of the data; findings themselves can only be changed by CMS and the state.
- NursingHomeClear is independent and not affiliated with CMS, Medicare or any state agency. This page reports federal records; it does not rate, recommend or endorse any home, and it is not medical or legal advice.