Find a nursing home

Home / F-tags / F564

F564: Inform each resident of his or her visitation rights and ensure that all visitors enjoy equal visitation privileges

F564 is one of the federal requirements every Medicare and Medicaid certified nursing home must meet. CMS describes it as: Inform each resident of his or her visitation rights and ensure that all visitors enjoy equal visitation privileges. It sits in CMS's resident rights category.

22citations in the CMS files
22homes cited at least once
3in the 12 months to September 2026
4.5%rated actual harm or immediate jeopardy

CMS Health Deficiencies file, data as of September 1, 2026. The files hold each home's last three standard inspections and three years of complaint visits.

How seriously inspectors rate it

Every citation gets a letter for how much harm inspectors found and how many residents it touched (how to read the letters). 40.9% of F564 citations came from a complaint visit rather than a routine inspection.

  • Immediate jeopardy (J, K, L)0 (0.0%)
  • Actual harm (G, H, I)1 (4.5%)
  • Potential for more than minimal harm (D, E, F)21 (95.5%)
  • Potential for minimal harm (A, B, C)0 (0.0%)

By letter: D 13, E 5, F 3, G 1.

What inspectors wrote

Three recent F564 citations from different states, quoted from the inspectors' statements of deficiencies (CMS form 2567). Names are removed by CMS.

Inspectors wrote, September 24, 2025, scope and severity DBased on interview and record review, the facility failed to inform each resident of his or her visitation rights and related facility policy and procedures, including any safety restrictions or limitation on such rights, the reason for the restriction or limitation, and to whom the restrictions apply for 1 of 17 residents (Resident #2) reviewed for resident rights. Resident #2 was not informed by the facility when her family member was no longer allowed to visit due to safety restrictions after February 2025. This failure placed residents at risk of not being informed of their rights, confusion and sadness.

Misty Willow Healthcare and Rehabilitation Center, Houston, TX

Inspectors wrote, September 19, 2025, scope and severity DF564Based on interview and record review, the facility failed to ensure residents had full and equal visitation privileges consistent with resident preferences. This affected one resident (R1) in the sample reviewed for visitation privileges.

Park View Rehab Center, Chicago, IL

Inspectors wrote, May 20, 2025, scope and severity DBased on observation, interview, and record review, the facility failed to develop, implement, and inform residents, to include 1 (#78) of 13 sampled residents, of their policy and procedure for resident visitations. This deficient practice had the potential to affect all residents and their visitors.

Benefis Senior Services - Westview, Great Falls, MT

Most recent F564 citations at the harm or jeopardy level

Newest first, all 1 in the current files. Each home's page shows the citation in full context, with its correction status.

InspectionHomeTownLetterVisit
June 19, 2024Madison Health and Rehabilitation CenterMadison, WI GComplaint

Most recent F564 citations

InspectionHomeTownLetter
May 7, 2026Marin Post AcuteSan Rafael, CA D
September 24, 2025Misty Willow Healthcare and Rehabilitation CenterHouston, TX D
September 19, 2025Park View Rehab CenterChicago, IL D
May 22, 2025Heavener Nursing & RehabHeavener, OK D
May 20, 2025Benefis Senior Services - WestviewGreat Falls, MT D
April 17, 2025Bella Terra Morton GroveMorton Grove, IL E
October 2, 2024Centro De Cuidado Prolongado San LucasRio Piedras, PR F
September 25, 2024Multy Medical Skilled Nursing FacilityRio Piedras, PR F
September 12, 2024Hospital De La Concepcion IncSan German, PR F
June 19, 2024Madison Health and Rehabilitation CenterMadison, WI G
May 30, 2024Bedford Care Center of NewtonNewton, MS E
April 3, 2024Legacy at HeringtonHerington, KS D
January 25, 2024Stone County Rehabilitation and Nursing Ctr IncWiggins, MS D
October 31, 2023Oak Park Nursing and Rehabilitation CenterSan Antonio, TX D
September 27, 2023Aperion Care HanoverHanover, IN E
September 19, 2023The Oaks at Battle CreekBattle Creek, MI D
April 20, 2023Life Care Center of BrookfieldBrookfield, MO D
March 10, 2023Capitol City Rehab and Healthcare CenterWashington, DC D
February 16, 2023Vancrest of New CarlisleNew Carlisle, OH D
July 28, 2022Heritage Hall DillwynDillwyn, VA D
December 8, 2021Magnolia Wellness CenterSaint Louis, MO E
April 22, 2021Medicalodges DeweyDewey, OK E

F564 citations by state

Counts depend on how many homes a state has and how often its inspectors visit, so a larger number is not by itself a worse record.

StateCitations
Puerto Rico3
Illinois2
Missouri2
Mississippi2
Oklahoma2
Texas2
California1
District of Columbia1
Indiana1
Kansas1
Michigan1
Montana1
Ohio1
Virginia1
Wisconsin1

By inspection year: 2021 2, 2022 1, 2023 6, 2024 7, 2025 5, 2026 1.

Common questions

What is F564 in a nursing home inspection?
F564 is the federal requirement to "inform each resident of his or her visitation rights and ensure that all visitors enjoy equal visitation privileges". CMS files it under resident rights. A home cited under F564 did not meet that requirement at the inspection.
How often is F564 cited?
The CMS files as of September 1, 2026 list 22 F564 citations at 22 nursing homes, 3 of them in the 12 months to that date. 4.5% were rated as actual harm or immediate jeopardy.
Is a F564 citation serious?
It depends on the letter. Most F564 citations (95.5%) were rated as potential for more than minimal harm, D to F. None in the current files is at the immediate jeopardy level.

The interpretive guidance inspectors use for each F-tag is CMS's State Operations Manual, Appendix PP. NursingHomeClear reports the citations as CMS records them and is not affiliated with CMS. All F-tags · Methodology

Find a nursing home Read an inspection