Camelback Post Acute Care and Rehabilitation
4635 North 14th Street, Phoenix, AZ 85014 · Maricopa County · (602) 264-9039
107 certified beds, about 84 residents a day · For profit - Corporation · Medicare and Medicaid since 1984
CMS Care Compare ratings, data as of September 1, 2026 · CCN 035088 · See it on Medicare.gov · Compare with other homes
The record in brief
At its most recent standard inspection, on April 24, 2024, inspectors cited 8 health deficiencies (the Arizona average is 6.4, the national average 9.2).
Of 22 health citations since August 2021, 1 was rated as actual harm or immediate jeopardy to residents.
CMS lists no fines against this home in the last three years.
Nurses and nurse aides worked 3.25 hours per resident per day, against 3.98 across Arizona and 3.86 nationally. Registered nurses accounted for 0.83 of those hours.
34.4% of nursing staff left within the year CMS measured (Arizona average 45.1%).
CMS links it to The Ensign Group, an affiliated group of 344 nursing homes.
Health inspections
Federal rules call for a standard inspection at least every 15 months, plus a visit whenever a complaint is filed. Each mark below is one citation, colored by how serious inspectors rated it. How to read a citation.
Under each citation, the quoted text is the inspector's own summary from the federal statement of deficiencies (CMS form 2567), word for word apart from a privacy scrub; CMS removes residents' and staff names before it publishes the text. The full notes are on Medicare.gov.
Where its citations fall on CMS's grid
CMS rates every citation by how much harm it caused (rows) and how many residents it touched (columns). The count in each box is this home's, across all 22 health citations on file.
July 10, 2026Complaint inspection · 1 citation
- D Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Inspectors wroteBased on interviews, clinical record review, and review of facility policy and procedure, the facility failed to ensure two residents (#31 and #135) were provided written notice of discharge including contact information for the ombudsman prior to the discharge, and that the notice of discharge was sent to the ombudsman prior to the resident's discharge. The deficient practice could result in residents and their representatives being unaware of their appeal and advocacy rights and could prevent the ombudsman from reviewing and advocating for safe and appropriate discharge planning before the discharge occurred.
June 3, 2026Complaint inspection · 1 citation
- D Provide safe and appropriate respiratory care for a resident when needed.
Inspectors wroteBased on observation, interview, review of clinical record, and review of facility policy and procedure, the facility failed to ensure care and services regarding oxygen therapy were provided to meet the needs of one of four sampled residents (Resident #3). The deficient practice could result in a resident not receiving necessary respiratory care, and could result in a worsening medical condition and physical harm.
January 13, 2026Complaint inspection · 1 citation
- D Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Inspectors wroteBased on clinical record reviews, staff and resident interviews, facility documentation, and policy and procedures, the facility failed to protect the rights of one resident, resident (#1) to be free from verbal abuse by staff. The deficient practice could result in further abuse. Findings Include: Resident #1 was admitted on [DATE], with a diagnosis that included spinal stenosis, retention of urine, hypertension, fibromyalgia, obesity, muscle weakness, abnormalities of gait and mobility, need for assistance with personal care, and low back pain. The care plan dated November 26, 2025, had a focused care area for risk of impaired cognitive function/dementia or impaired thought process related to the new environment. [...]
May 29, 2024Complaint inspection · 3 citations
- E Provide and implement an infection prevention and control program.
Inspectors wroteBased on observations, staff interviews, and the facility policy and procedures, the facility failed to ensure that soiled linens and laundry were not stored in public areas and were covered to prevent the spread of infection. The deficient practice could result in the spread of infection to residents.
- E Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Inspectors wroteBased on observations, staff interviews, and the facility policy and procedures, the facility failed to ensure that soiled linens and laundry were not stored in public areas and were covered to prevent odor and ensure a comfortable environment. The deficient practice could impact the residents' safe, sanitary, and homelike environment.
- D Provide safe, appropriate pain management for a resident who requires such services.
Inspectors wroteBased on documentation, staff interviews, and the facility policy and procedures, the facility failed to assess one resident (#35) for pain and take vitals when admitted to the facility in a timely manner, and failed to administer pain medication with pain parameters for one resident (#27). The deficient practice could result in residents' pain not being identified and addressed, residents' being overmedicated or under-medicated.
April 24, 2024Standard inspection, Complaint inspection · 8 citations
- E Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Inspectors wroteBased on observations, staff interview, and policy review, the facility failed to ensure food items were labeled and dated, food items were not expired, temperature logs were maintained, equipment was sanitized, and food was served under sanitary conditions. The deficient practice could increase the risk of foodborne illness.
- E Provide and implement an infection prevention and control program.
Inspectors wroteBased on observation, staff interviews, and the facility policy and procedures, the facility failed to ensure that dirty dishes were not left in a common areas where residents have access, and that common areas were cleaned and disinfected. The deficient practice could result in residents becoming ill or infected.
- D Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.
Inspectors wroteBased on clinical record review, staff interviews, and review of facility policies and procedures, the facility failed to ensure one resident's (#81) clinical record included the required information for transfer/discharge. The deficient practice could result in residents not having a safe and effective transition of care.
- D Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Inspectors wroteBased on clinical record review, staff and resident interviews and policy review, the facility failed to ensure one resident's (#44) representative was able to participate in the care planning process. The deficient practice could result in residents and representatives not participating in and understanding their plan of care.
- D Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Inspectors wroteBased on observation, staff interviews, and the facility policy and procedures, the facility failed to ensure that a potentially dangerous item was not left in a public area on one resident's (#1) mobile tray where other residents could access it. The deficient practice could result in residents injuring themselves.
- D Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Inspectors wroteBased on observations, staff interviews, and the facility policy and procedures, the facility failed to ensure that one resident (#1) was assessed for the risk of entrapment when using full size bedrails on both sides of the bed and to assess and document the ongoing need for bed rails. The deficient practice could result in residents being physically injured.
- D Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Inspectors wroteBased on documentation, staff interviews, and the facility policy and procedures, the facility failed to ensure that a registered nurse (RN) provided eight hours of coverage in a 24 hour period.
- D Post nurse staffing information every day.
Inspectors wroteBased on observation, staff interviews, and the facility policy and procedures, the facility failed to ensure that the daily staff posting reflected the correct information.
November 9, 2023Complaint inspection · 1 citation
- G Ensure that residents are free from significant medication errors.
Inspectors wroteBased on clinical record review, staff interviews and review of policy and procedure, the facility failed to coordinate one resident's (#4) care/medications with hospital physician to ensure medications were given according to physician instructions. The deficient practice resulted in significant harm to the resident.
December 1, 2022Standard inspection · 0 citations
August 20, 2021Standard inspection · 7 citations
- E Provide and implement an infection prevention and control program.
Inspectors wroteRegarding staff not wearing appropriate Personal Protective Equipment (PPE): -Observations were conducted of the DON (staff #53) on August 17, 2021 at 1:45 pm and 3:05 pm, and on August 18, 2021 at 7:45 am. The DON was observed on these occasions to be wearing a cloth face mask with no other face mask or covering. The cloth face mask was not well fitting and slid down when the DON was talking, exposing his nose. -An observation of a housekeeping staff was conducted on August 18, 2021 at 7:47 am. The housekeeping staff member was cleaning a room in the COVID-19 unknown unit. The staff member was wearing an N95 face mask, with only one strap secured behind her head. The other strap was hanging down below her chin. The staff member was not wearing any other face mask or covering. -An observation was conducted of an LPN (staff #50) on August 18, 2021 at 2:45 pm. [...]
- D Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Inspectors wroteBased on staff interviews, review of the clinical record, and policy and procedure, the facility failed to ensure one of two sampled residents (#22) with a diagnosis of a serious mental illness was referred to the appropriate state-designated mental health or intellectual disability authority for review. The deficient practice could result in necessary specialized services not being provided for residents who need it.
- D PASARR screening for Mental disorders or Intellectual Disabilities
Inspectors wroteBased on clinical record review, staff interviews, and review of policy and procedure, the facility failed to ensure a Level I Pre-admission Screening and Resident Review (PASRR) was completed prior to or upon admission and a PASRR Level I screening was updated when required for one of two sampled residents (#22). The deficient practice increases the risk that individuals who have a mental disorder or intellectual disability may be inappropriately placed in nursing homes and/or they may not receive appropriate treatment or services.
- D Provide care and assistance to perform activities of daily living for any resident who is unable.
Inspectors wroteBased on clinical record review, staff interviews, and policy review, the facility failed to ensure one of three sampled residents (#267) received the necessary services to maintain good grooming and hygiene. The deficient practice could result in grooming and hygiene needs of residents not being met.
- D Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Inspectors wroteBased on observations, clinical record reviews, resident and staff interviews, and review of policy and procedure, the facility failed to ensure two residents received treatment and care in accordance with professional standards of practice related to a peripheral intravenous (IV) catheter for one resident (#267) and related to treatment orders for a knee immobilizer for one resident (#59). The sample size was 19. The deficient practice could lead to residents not receiving appropriate care and treatment.
- D Provide safe and appropriate respiratory care for a resident when needed.
Inspectors wroteBased on observations, clinical record review, resident and staff interviews, and policy review, the facility failed to ensure one sampled resident (#317) had an order for oxygen use. The deficient practice could result in residents receiving oxygen without a physician order.
- D Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Inspectors wroteBased on observation, staff interviews, clinical record review, and review of policy, the facility failed to ensure one resident's (#39) clinical record accurately reflected a medication administration. The sample size was 7. The deficient practice increases the risk for medication error.
Fire safety inspections
5 fire safety citations on file: 1 on November 27, 2023, 2 on December 1, 2022, 2 on August 20, 2021.
Every fire safety citation5 citations
- E Ensure proper usage of power strips and extension cords.
- D Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
- D Have simulated fire drills held at unexpected times.
- D Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
- D Have properly installed electrical wiring and gas equipment.
Fines and payment denials
CMS lists no fines or payment denials against this home in the last three years. The national average is 0.9 fines per home.
Staffing
Hours of care per resident per day, from the payroll records every home sends CMS. Higher means more staff time with each resident.
| Measure | This home | Arizona | United States |
|---|---|---|---|
| All nursing staff (RN, LPN and aides) | 3.25 | 3.98 | 3.86 |
| Registered nurses | 0.83 | 0.70 | 0.69 |
| All nursing staff on weekends | 2.74 | 3.51 | 3.42 |
| Nurse aides | 1.66 | ||
| Licensed practical nurses | 0.76 | ||
| Nursing staff turnover (share who left in a year) | 34.4% | 45.1% | 45.8% |
| Registered nurse turnover | 20.0% | 43.6% | 42.9% |
| Administrators who left | 0 |
CMS expects 3.76 hours a day for residents as sick as this home's (its case-mix figure). The staffing star compares the two.
Staffing by quarter, from daily payroll records
Every nursing home sends CMS its staff hours for each day (the Payroll Based Journal). Here they are added up by quarter. The latest quarter is the one behind the figures above. In January to March 2026, nursing staff hours per resident were 3.46 on weekdays and 2.74 on weekends, 21% lower on weekends (nationally, weekends ran 15% lower). Contract or agency staff worked 0.0% of nursing hours, against 5.3% nationally. Total nursing hours per resident went from 3.49 in April to June 2025 to 3.25 in January to March 2026.
| Quarter | All nursing staff | Registered nurses | Weekdays | Weekends | Contract staff share | Days with no RN hours | Residents a day |
|---|---|---|---|---|---|---|---|
| Jan to Mar 2026 | 3.25 | 0.83 | 3.46 | 2.74 | 0.0% | 0 of 90 | 84 |
| Oct to Dec 2025 | 3.31 | 0.89 | 3.49 | 2.84 | 0.0% | 0 of 92 | 85 |
| Jul to Sep 2025 | 3.35 | 0.85 | 3.52 | 2.91 | 0.0% | 0 of 92 | 82 |
| Apr to Jun 2025 | 3.49 | 0.82 | 3.70 | 2.98 | 0.0% | 0 of 91 | 72 |
| United States, Jan to Mar 2026 | 3.75 | 0.62 | 3.92 | 3.33 | 5.3% | 0.5% of days | |
| Arizona, Jan to Mar 2026 | 3.87 | 0.63 | 4.05 | 3.43 | 3.3% | 0.5% of days |
Hours per resident per day: staff hours in the quarter divided by resident days (the daily census CMS derives from resident assessments). Registered nurses include the director of nursing and RNs with administrative duties; aides include nurse aides in training and medication aides, as in CMS's own staffing measure. How these are calculated.
Quality measures
The measures CMS uses for the quality star. Lower is better for every one of them.
| Measure | This home | Arizona | US |
|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased Long Stay residents, 2025Q2-2026Q1 | 6.4 | 10.7 | 13.9 |
| Percentage of long-stay residents with a catheter inserted and left in their bladder Long Stay residents, 2025Q2-2026Q1 | 0.0 | 0.8 | 0.8 |
| Percentage of long-stay residents with a urinary tract infection Long Stay residents, 2025Q2-2026Q1 | 1.2 | 1.2 | 1.6 |
| Percentage of long-stay residents experiencing one or more falls with major injury Long Stay residents, 2025Q2-2026Q1 | 0.0 | 2.1 | 3.2 |
| Percentage of short-stay residents who newly received an antipsychotic medication Short Stay residents, 2025Q2-2026Q1 | 0.4 | 1.2 | 1.6 |
| Percentage of long-stay residents with pressure ulcers Long Stay residents, 2025Q2-2026Q1 | 6.1 | 4.4 | 4.6 |
| Percentage of long-stay residents who received an antipsychotic medication Long Stay residents, 2025Q2-2026Q1 | 4.3 | 10.7 | 15.4 |
| Percentage of short-stay residents who were rehospitalized after a nursing home admission Short Stay residents, 20250101-20251231 | 21.4 | 23.7 | 23.8 |
| Percentage of short-stay residents who had an outpatient emergency department visit Short Stay residents, 20250101-20251231 | 5.7 | 10.4 | 12.0 |
Owners and operators
Legal business name: HIGHLAND HEALTHCARE LLC. CMS links this home to The Ensign Group, a group of 344 nursing homes averaging 3.2 stars overall.
| Name | Role | Type | Share | Since |
|---|---|---|---|---|
| Burnam, Soon | Managing control - governing body | Individual | 10/01/2006 | |
| Zobell, Gavin | Managing control - governing body | Individual | 05/05/2026 | |
| Jones, Christine | Corporate director | Individual | 01/02/2022 | |
| Burnam, Soon | Corporate officer | Individual | 10/01/2006 | |
| Keetch, Chad | Corporate officer | Individual | 03/01/2011 | |
| Clark, Randolph | Operational/managerial control | Individual | 05/03/2023 | |
| Zobell, Gavin | Operational/managerial control | Individual | 05/05/2026 | |
| Port, Barry | Individual is an owner, partner or trustee of any ADP of the SNF | Individual | 07/03/2025 | |
| Caretrust Gp LLC | Adp of the SNF | Organization | 06/01/2000 | |
| Caretrust Reit Inc | Adp of the SNF | Organization | 06/01/2000 | |
| Ensign Services Inc | Adp of the SNF | Organization | 06/01/2000 | |
| The Ensign Group Inc | Adp of the SNF | Organization | 06/01/2000 | |
| Clark, Randolph | Adp of the SNF | Individual | 08/22/2025 | |
| Zobell, Gavin | Adp of the SNF | Individual | 05/05/2026 |
As listed in the CMS ownership file, which names owners with a 5% or greater stake and the people and companies with operational or managerial control.
Questions to ask on a visit
Chosen from this home's own inspection record.
- How do you prevent falls and pressure injuries, and how are families told when one happens?Inspectors cited 7 problems in this area, most recently on June 3, 2026: "Provide safe and appropriate respiratory care for a resident when needed."
- When is the care plan meeting, and can family attend it?Inspectors cited 4 problems in this area, most recently on April 24, 2024: "Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals."
- What changed in infection control since the last inspection, and who on staff is the infection preventionist?Inspectors cited 3 problems in this area, most recently on May 29, 2024: "Provide and implement an infection prevention and control program."
- How do residents and families raise a complaint or grievance, and how fast is it answered?Inspectors cited 2 problems in this area, most recently on July 10, 2026: "Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies."
- Who is on the floor on Saturday and Sunday, and how many residents does each aide care for?Weekend nurse staffing here was 2.74 hours per resident per day, below the Arizona average of 3.51.
Other nursing homes nearby
- Maryland Gardens Post Acute Phoenix, 2.2 mi · 3 of 5 stars · 31 citations
- Desert Terrace Healthcare Center Phoenix, 2.3 mi · 3 of 5 stars · 24 citations
- Desert Haven Care Center Phoenix, 2.4 mi · 1 of 5 stars · 27 citations
- The Terraces of Phoenix Phoenix, 2.9 mi · 5 of 5 stars · 13 citations
- Haven of Phoenix Phoenix, 2.9 mi · 3 of 5 stars · 20 citations
- The Rehabilitation Center at the Palazzo Phoenix, 3.3 mi · 4 of 5 stars · 29 citations
- Beatitudes Campus Phoenix, 3.7 mi · 3 of 5 stars · 26 citations
- Haven Health Sky Harbor, LLC Phoenix, 3.7 mi · 2 of 5 stars · 37 citations
Arizona contacts for a concern about a nursing home
These are the official offices in Arizona. NursingHomeClear cannot take or act on complaints.
- Inspections and complaints: Arizona Department of Health Services, Long Term Care Facilities Licensing, the state agency that inspects nursing homes for CMS and takes complaints about care.
- State inspection reports: AZ Care Check, where Arizona publishes its own records on licensed homes.
Common questions
- What is Camelback Post Acute Care and Rehabilitation's Medicare star rating?
- CMS rates Camelback Post Acute Care and Rehabilitation 3 out of 5 stars overall, with 2 for health inspections, 4 for staffing and 5 for quality measures (CMS data as of September 1, 2026).
- How many deficiencies did Camelback Post Acute Care and Rehabilitation get at its last inspection?
- 8 health deficiencies at the standard inspection on April 24, 2024. The Arizona average is 6.4.
- Has Camelback Post Acute Care and Rehabilitation been fined?
- CMS lists no fines in the last three years.
- Does Camelback Post Acute Care and Rehabilitation accept Medicaid?
- It is certified to take Medicaid (CMS lists it as "Medicare and Medicaid"). Certification does not mean a Medicaid bed is open: ask the admissions office.
- Who owns Camelback Post Acute Care and Rehabilitation?
- CMS lists 14 owners and managers, and links the home to The Ensign Group. Legal business name: HIGHLAND HEALTHCARE LLC.
Sources
- Ratings, staffing and fines: CMS Provider Information, released September 30, 2026, data as of September 1, 2026.
- Citations: CMS Health Deficiencies and Fire Safety Deficiencies.
- Owners: CMS Ownership. Penalties: CMS Penalties.
- Staffing by quarter: CMS Payroll Based Journal Daily Nurse Staffing, April 2025 to March 2026, summed by NursingHomeClear.
- Inspector summaries: CMS Full Statement of Deficiencies (CMS-2567 text), data as of September 1, 2026. Each quote is the part of the statement before the detailed findings.
- Inspection reports with the inspectors' full notes are on this home's Medicare.gov page.
- Something wrong on this page? Ask for a correction. We fix errors in our copy of the data; findings themselves can only be changed by CMS and the state.
- NursingHomeClear is independent and not affiliated with CMS, Medicare or any state agency. This page reports federal records; it does not rate, recommend or endorse any home, and it is not medical or legal advice.